Customer Service

Undercover Tourist takes pride in providing the highest standards of customer service to consumers. With an exceptional product and top-rated service, Undercover Tourist is recognized as a top performer in the discount ticket brokerage industry.

Our experienced staff is detailed-oriented, professional, committed and offers the "human touch" needed in customer service.

Customers calling Undercover Tourist's 1 800 846 1302 number will always reach a person during business hours, not a machine.

Undercover Tourist realizes there are a variety of discount ticketing agents for consumers. We approach service with an authentic commitment to accurate and honest advice, and provide a safe and simple way for consumers to save money.

We provide fast, free shipping on all tickets and an unsurpassed refund/return policy. Undercover Tourist includes taxes on all tickets upfront- leaving no room for hidden fees.

Our customers trust the outstanding product and services we provide.

The goal is to supply customers with a perfectly executed experience from the minute they reach our Web site and customer service agents to when they arrive at the gates of their chosen attraction.

We guarantee customers' satisfaction and will take all steps possible to make working with Undercover Tourist a pleasant experience.

To read feedback from some recent customers, click here...

The Unofficial Guide to Walt Disney World 2009 recommends Undercover Tourist

Author(s): Bob Sehlinger,Len Testa

List Price: $19.99 USD

Publisher: Wiley; Revised edition (September 2, 2008)

Available worldwide, including online from Frommers, Amazon.com, Barnes and Noble.

"A Tourist's best friend!"
- Chicago Sun Times

"Indispensable"
- The New York Times

Undercover Tourist is a Disney parks USA Selected Ticket Seller - Disney's authorized program for ticket resellers.

We are contracted, licensed, and officially authorized by Walt Disney World and other attractions (including Universal Orlando, SeaWorld and the major dinner shows) to sell discounted tickets that are new and genuine.

• USA Toll Free: 1 800 846 1302
  Mon-Fri, 9am - 4pm E.S.T
• UK Freephone: 0800 081 1702
  Mon-Fri, 2pm - 9pm G.M.T
• Worldwide: +1 386 239 8624
• Fax: 386 252 3469

• USA Toll Free: 1 866 629 1914
  7 Days, 24hrs
• UK Freephone: 0800 032 2926
  7 Days, 24hrs
• Worldwide: +1 866 629 1914
  7 Days, 24hrs

Email

• support
  7 Days a Week

• 642 Carswell Avenue
  Holly Hill
  Fl, 32117
  
  * Please note: For security reasons tickets are not stored at this address. We have a separate shipping department. If you wish to pick up tickets here we need advance notice! If you have any questions or concerns, please call us and we will be happy to help you.

Undercover Tourist is bonded in the State of Florida
This bonding protects your purchases up to $20,000;

Florida Seller of Travel License
Registration # ST34485.

InsiderGuide.com, LC Listed with Dun & Bradstreet at D&B.com