FAQ General

Top questions...
  • I want to change my order!
    If the tickets have been shipped (usually* within 1 day of placing your order * this can vary based on order volumes at any one time), we, Undercover Tourist are not able to change the order. Please do so at the customer service/guest services window at the theme park.

    We recommend you do this process at one of the main 4 parks e.g. for Disney at Disney's Animal Kingdom®, Disney's Hollywood Studios, Epcot®, Magic Kingdom®
  • Upgrade or Change the ticket?
    Please do so at the customer service/guest services window at the theme park.

    We recommend you do this process at one of the main 4 parks e.g. for Disney at Disney's Animal Kingdom®, Disney's Hollywood Studios, Epcot®, Magic Kingdom®
  • We are arriving at the Orlando Pick Up location later than the date we gave you, is this a problem?
    No, once we ship your tickets to the Orlando Pick Up location, they will be held there for up to 30 days before being returned to us.
  • I want to return part or all of my order for a refund?
    Please Contact Us before doing so; so we can give you instructions to make the process run smoothly.
  • My tickets are paper, shouldn't they be plastic? Also, can I laminate them?

    That used to be the case, but it changed a few years ago, they are all TYVEK coated (a paper/plastic blend), which is water resistant and remarkably durable. They are exactly the same tickets you would receive from the Theme Park ticket windows. In addition some tickets are plastic if you bought them from a theme park hotel along with your hotel reservation (i.e. your tickets are combined with your room key).

    Please do NOT laminate them, they won't work!

  • I see dates on the back of my Disney tickets; it looks like they have expired!
    Your tickets are valid; the dates on Disney tickets are the date of printing, NOT an expiration date.
  • My child is only 9, but will be 10 when we go on vacation, can I order a child ticket? What happens if they turn 10 after they have started using the ticket?
    The parks look at the age of the child when they FIRST use the ticket i.e. when entering the park. As long as they are 9 when they first use the ticket they can present the ticket at any Guest Services location, to exchange it (free of charge) for the adult ticket. Please note: this only applies to partially used tickets that have not expired!
  • You offer extra days free, are these special tickets with restrictions? Also can we buy a base ticket but hop by using up two days on the same day?

    If you order a ticket with extra days free, we actually send you a regular ticket (no restrictions). Example - if you bought a MYW (5 day) - plus extra 1 day free we really send you a regular MYW (6 day).

    Sorry, you cannot use the extra days to hop between parks on the same day. If you wish to hop between parks on the same day you need to buy a ticket with the hopper option included.

  • Who is Undercover Tourist?
    Please see the About Us section.
  • How do I get in Contact?
    Please see the Contact Us section.
  • What are your Cancellation/Refund Policies?
    Your confidence in purchasing takes priority, which is why we have the 'Nicest Refund Policy' and use common sense and fair practices when dealing with your cancellations/refunds &.

    Attraction Tickets
    We offer one refund policy that is simple and fair for all attraction tickets.
    Please contact us.

    • If you require a refund - a fee of 5% of the total order amount will be charged to cover the delivery, handling and the processing fees associated with accepting your credit card and fulfilling the order.
    • The tickets must be unused and unsigned. 365-day return policy.
    • Expired tickets, or any ticket not currently sold on this site, are non-refundable.
    • If a RFID profile has been set up on Disney tickets they are no longer able to be returned or exchanged.

    When you are completing the Secure Lodging Reservation Form, the Cancellation Policy will be provided at the bottom of the page or there will be a link to read the cancellation policy. These policies will vary from lodging to lodging, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty. Canceling after the stated period will result in a cancellation penalty fee. Some reservations are non-refundable and cannot be cancelled after booking.

    Reservations of "Special Internet Rates" will apply a cancellation fee regardless of the timeframe of cancellation. If the cancellation is outside of the time allotted, you may be charged for one night's stay including tax recovery charges and service fees. Please read the specific cancellation policy provided for each property on the site and in any emails regarding your reservation.

    Use the "" link.

  • What is your Privacy Policy?
    Please see our Privacy page.
  • What are your Terms & Conditions?

    Terms of Use & Conditions
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