FAQ Sightseeing Tours

  • How are the Exchange Rates calculated?

    Tax INCLUDED in all prices, no hidden fees, the price you pay can be up to 2% less than shown!

    We guarantee that you will pay no more than the prices we display.

  • What type of payment do you accept?

    We accept the following Credit/Debit Cards:

    • Visa
    • American Express
    • Mastercard
    • Discover

    Visa, American Express, MasterCard & Discover

  • Is there an advantage to booking my bus tour ahead of time (prior to arrival)?

    Yes. When it comes to reserving bus tours, your money can go a lot further with a little advance planning before you leave home.

    1. Save money - no price increases after you buy online.
    2. Safer - leave your cash at home, by planning ahead of time!
    3. Budget - know your costs upfront!

  • Will I recieve tickets?
    No. You will not be sent any tickets, as the reservation is made the instant you complete the shopping cart. You will recieve an email explaining who to contact to confirm your details when you arrive in Florida.
  • I am unhappy with the tour, I want a partial Refund/Compensation?

    We do our best to give our customers an enjoyable trouble-free vacation, but occasionally even the best laid plans can go wrong. If a guest is dissatisfied with a tour or if any advertised portion of the product is not provided, we will take all steps necessary to either refund or provide alternate services.
    Any issues that come up during the tour should be directed to the Tour Operator excursion coordinator. Please contact Undercover Tourist at your earliest convenience too. We will work with the Tour Operator to resolve the issue to everyone's satisfaction. We work with high quality suppliers, who share our interest in having happy customers.

    Force Majeure exceptions apply:

    Any failure to perform, delay, liability or damage shall be excused and the tour operator shall not be held responsible for the consequences of Acts of God, labor disputes, civil commotions, fire, weather conditions, theft, unavoidable accidents, war, acts of state or agencies thereof, or any other circumstance beyond the control of the tour operator. The Tour Operator shall not be liable should it be required to change an itinerary or other service necessary for the safety and continuation of any tour or passenger or due to unforeseen circumstances beyond the control of the Tour Operator.

    The Tour Operator reserves the right to modify or change any published rate where changes or modifications have been made and are required by any entities beyond the Tour Operator's ownership or control.

  • You wish to cancel the tour and receive a refund?
    Please contact the tour operator to cancel and Undercover Tourist to receive a refund.
    Your confidence in purchasing takes priority, which is why we have the 'Nicest Refund Policy' and use common sense and fair practices when dealing with your cancellations/refunds &.

    Attraction Tickets
    We offer one refund policy that is simple and fair for all attraction tickets.
    Please contact us.

    • If you require a refund - a fee of 5% of the total order amount will be charged to cover the delivery, handling and the processing fees associated with accepting your credit card and fulfilling the order.
    • The tickets must be unused. 365-day return policy.
    • Expired tickets, or any ticket not currently sold on this site, are non-refundable.