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Overview of Disney World's Disability Access Service (DAS)

by Mommy Frog on March 9, 2023 422 Orlando

Inside This Post Inside This Post

Walt Disney World’s approach to assisting guests with disabilities ensures that every guest can enjoy a day at the parks. For families with one or more members needing accommodations, Disney World’s Disability Access Service (DAS) can help make a trip comfortable and memorable for everyone. This comprehensive program is about more than just getting ahead in line; it is designed to ensure that every guest and family has a toadally amazing Disney experience.

Disney World's Disability Access Service - Slinky Dog Dash Roller Coaster

Recently, updates were made to the Disability Access Service at Disney World to be even more user-friendly! In October 2021, two new features were added to the DAS program. Guests now have the opportunity to pre-register via live video call and use DAS Advance pre-arrival planning, as well as selecting DAS return times through the My Disney Experience app. These improvements make it easier to get return times right from your phone, and reduce walking back and forth.

Here’s what you can expect from the DAS when you visit Disney World!

What is DAS?

Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. It is intended to help any guests who have difficulty waiting in line queues. Instead of physically waiting in a queue, you receive a return time equal to the current standby wait time. You can spend the time anywhere in the park and then return to enjoy the ride. You enter through the Lightning Lane entrance for barely any time in a physical queue.

Disney World's Disability Access Service - DAS Screen on MDE App

You may hear some people refer to it as a disability pass or DAS card. The “pass” or “card” portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. Today, the DAS is fully digital and integrated into your ticket or MagicBand, so no additional card or media is needed. And a new feature includes being able to receive DAS return times through the My Disney Experience app!

Who Qualifies for Assistance from DAS?

Any adult or child with a disability that could endanger them, prevent them from fully enjoying the parks or waiting in a traditional line qualifies for DAS. This includes guests with both visible injuries or disabilities and those with less visible, non-apparent disabilities that could impact their park experience. The DAS covers both the impacted guest and those in their group (up to six people, including the DAS holder).

Guests in wheelchairs can usually be accommodated at the point of entry in most rides, so if your only concern is about lines and boarding with a scooter or wheelchair, you may not need the DAS at all. The DAS is designed to support those guests who have needs beyond being wheelchair-bound or beyond limited mobility. If you’re only worried about getting through the line queue or accessing a ride with a scooter, you can simply head to your chosen attraction. Cast members are well trained and will be able to assist you without the need for the DAS.

How Do I Get DAS?

Disney World's Disability Access Service - Magic Kingdom City Hall

New to fall 2021, guests can now pre-register for DAS in advance of their trip! Pre-registration can be as early as 30 days in advance, but no less than two days before arrival. The registration will consist of a live video chat with a cast member, who will determine if you are eligible for DAS. Note that DAS is still determined on a case-by-case basis.

Once approved, the cast member will book two Advance Selections for each day of your visit. If you want two selections for each day, the entire length of your trip must be within 30 days. Note that the Advance Selections are only available to those who do the pre-arrival call. The individual who is requesting DAS must be present for the call. The video call is screen reader-friendly and available with text chat for those with visual or hearing disabilities. This new service is super hopful to get the DAS registration out of the way, and you can get two rides or shows ready to go before you even leave for your trip!

If you did not pre-register, you may do so at Guest Services at any of the four theme parks:

Magic Kingdom: A Guest Services location is outside of the park turnstiles on the right-hand side. Already inside Magic Kingdom? Head under the railroad tracks, then veer to the left. Guest Services is in City Hall, the first building you’ll see.

EPCOT: Before entering the park, head to the far right. Guest Services is located outside of the gates near the monorail entrance. If you are already inside EPCOT, there are Guest Relations locations near Spaceship Earth and near the International Gateway entrance.

Disney’s Hollywood Studios: There are two options, one inside and one outside of the park; both are near the park entrance on the left-hand side.

Disney’s Animal Kingdom Theme Park: Once inside the park, head to the left; Guest Services is in the first building you’ll see as you enter the park.

Lost at Disney World - Magic Kingdom Guest Experience Cast Members

Frog Family Tip: Save time and possibly some extra steps by locating a Guest Experience Team found in several locations around each park. You'll recognize these stations by looking out for the big blue umbrellas with the words "Guest Experience Team" and the park's icon printed on them. These cast members will be dressed in a royal blue shirt and black shorts or pants. The Guest Experience Team can help you set up or renew a DAS pass. They can also help book, adjust or cancel a return time. In addition, the Guest Experience Team can help answer questions about attraction wait times, showtimes, directions and general questions about the Disney World parks.

The individual requesting DAS must be present when registering, either in the video call or in person. Note that a photo will be taken. Make sure everyone in your party is linked in My Disney Experience so everyone can be included in DAS plans. Once registered, DAS is good for up to 60 days.

What Documentation Is Needed for DAS?

Disney World's Disability Access Service - Guest Experience Team member at Tron Entrance

The person requesting DAS needs to be present and you must have your tickets or your Magic Bands to complete the process. Allow about 10 to 15 minutes to complete the process. Guest Relations cast members are well versed and will walk you through the DAS process.

You do not need to have a doctor’s note or even reveal the details about you or the individual's disabilities. You do need to describe the accommodations needed to fully enjoy the park. The more details you provide about your needs, the better DAS will work for you. This is a custom program that will be tailored to meet your specific situation. Your stated needs can range from the need for a quiet area to wait in lieu of standing in line, a pass to bring a stroller right to the loading area of a ride or other specific needs your family may have.

How Do I Use DAS at Disney World?

A new feature allows registered DAS guests and their party members to make return time selections right in the My Disney Experience app. Once tapped into the park, a DAS button will appear in the app. You can access it by clicking on the bottom three lines and scrolling down the menu. Anyone in the party can make the selections for everyone, but the guest with DAS must be present when the return time is redeemed and tap into the ride queue first before anyone else in the travel party. Guests can still visit the attraction, Guest Relations or a Guest Experience Team umbrella to receive return times.

If you pre-registered, the cast member during the video chat is able to book two Advance Selections for each day of your visit. Advance Selections have a set one-hour arrival window. If not used, they will expire. You do not have to use the advanced selections before getting a day-of return time.

Return Times are day-of selections and are available once you are tapped into the park. When chosen, they reflect the current standby wait. If Peter Pan's Flight is a 50-minute wait, your return time for that attraction would be in 50 minutes. Once the return time starts, it can be used at any time until park close. You can only hold one return time at a time. Once you have tapped in at both touchpoints in the queue, you are able to book your next experience.

Return times are not able to be booked during Early Theme Park Entry. If park hopping, selections will become available once you tap into that park. If a posted wait time is 15 minutes or less, guests using DAS and their party are typically given immediate access to the Lightning Lane entrance.

Using the My Disney Experience app to make selections allows for less walking to attractions or Guest Relations to get return times. We are so glad the service is now integrated into the app so all of the planning is in one place!

What Disney World Attractions Accept DAS?

Big Thunder Mountain Railroad at Magic Kingdom

Every attraction in Disney World can accommodate the needs of guests with disabilities; you can hop on over to our full list of Disability Access for Disney World Attractions to get the scoop on each individual ride. Note that the person holding DAS must meet the height requirements of the ride.

How Does DAS Work with Disney Genie?

Genie still operates the same way as before with being able to receive return times equal to the standby wait. You do not need to purchase Genie+ or individual selections to utilize DAS. Any ride with a standby wait time is eligible for DAS return times. With attractions using virtual queues (currently Guardians of the Galaxy: Cosmic Rewind and Tron Lightcycle / Run), all members must have joined the virtual queue first. Once your boarding group is called, cast members will direct you on using DAS.

Note that nearly all attractions are available for advance selections except for those attractions using the individual Lightning Lane. Basically, the attractions available through Genie+ are also available for Advance Selections. The remaining two attractions per park still use DAS, but for day-of selection only. Here are the rides that are only available to book the day of your visit and are not available ahead of time:

  • Magic Kingdom: Seven Dwarfs Mine Train, Space Mountain
  • EPCOT: Remy's Ratatouille Adventure, Frozen Ever After
  • Hollywood Studios: Star Wars: Rise of the Resistance, Mickey and Minnie's Runaway Railway
  • Animal Kingdom: Avatar Flight of Passage, Expedition Everest

All attractions still offer return times with DAS. Unlike Disney Genie+, which currently only allows a ride to be selected once per day, there is no limit to return times for the same attraction.

You can also combine DAS and Genie+ or individual Lighting Lane selections to truly maximize your day! If you purchase Genie+, you can make Genie+ selections along with your DAS return times. You can also purchase individual Lightning Lanes and select an arrival window. All of these options utilize the Lightning Lane entrances. While DAS return times require you to wait the full standby time, Genie+ selections can be made for the next available time window and can be used right away. Purchasing Genie+ is not necessary when utilizing DAS, but there may be days where using both could be helpful, such as peak holiday times.

Disney World's Disability Access Service - Stroller Tag at Disney WorldDAS Stroller Tags

For families traveling with a loved one with autism or a related sensory disability, the DAS offers a way to enjoy attractions without waiting in a crowded, often overwhelming space. Guest Relations can provide you with an oversized red sticker for your stroller that allows you to bring a stroller directly to the loading area. Attractions such as Kilimanjaro Safaris require strollers to be parked at specific points in the line. If you have this pass, your child can stay in the stroller until the loading area is reached. There are a few exceptions to the policy, as sometimes guests with a DAS stroller tag may not be able to enter areas that the stroller can’t safely navigate.

Still Have Questions? Here Are Our Frogtastic FAQs!

Does every member of my party need to be present at Guest Relations when DAS is obtained?

No, the Guest Relations cast member will speak with the guest (or guardian) for whom DAS will be issued. The cast member will ask how many guests are in the party; this number can be adjusted as necessary at Guest Relations.

Once I have registered and received Disney World's DAS, what’s next?

Time to have fun! If pre-registered, you can start booking return times on the app once you are in the park. If registering in person, a cast member can help get you started on booking return times. Go to that attraction during the allotted time and enjoy! Return times are valid until redeemed prior to park closing. Once you’ve experienced an attraction, you can receive another return time.

Where do I receive more return times for attractions?

You can book return times on the My Disney Experience app or in person at the attraction or Guest Relations. You can choose another return time for the same attraction or a different one as soon as you tap in twice in the queue. Another member of your party can obtain a return time, but the guest with DAS must enter the attraction first before the other party members.

Does the guests with the DAS have to board the attraction with the rest of the party?

Yes, the guest with the DAS must enter the attraction. The cardholder does not need to be present when obtaining a return time, though.

What if I’m afraid that Disney World's DAS will not accommodate my needs?

Disney works with guests individually in order to accommodate their specific requests and provides assistance for a variety of needs and disabilities. Oftentimes, accommodations will be made at individual attractions if the system is not working at all. If you have any concerns at all, tell a cast member and they will find a way to work with you!

Do I have to get a new DAS at the start of each day?

No, DAS is valid for 60 days once registered.

How many reservations can I have?

You can only have one active return time at once. This is separate from the Advance Selections, which you can have two per day. You can have both advance selections and return times active at the same time. Both Advance Selections and return times will appear as plans in the My Disney Experience app.

Can I cancel a reservation? For example, I grab a reservation for Haunted Mansion but then decide I want to ride Seven Dwarfs Mine Train at that allocated time.

Yes! Return times can now be modified or canceled in the My Disney Experience app. Anyone in the party may modify the reservation, but the guest with DAS must enter the attraction.

How many guests in one party can be covered under Disney World's DAS?

The maximum is six guests per DAS. If you have special circumstances or any concerns, talk to Guest Relations.

Can I use DAS for fireworks and parades?

There are no specific reserved areas for guests using DAS. If you plan it right, it can really work out to your advantage! Guests using DAS with concerns should visit Guest Relations to see what accommodations can be made for fireworks/parade viewing. There are special viewing areas on parade routes and some shows for guests with disabilities, but those cannot be reserved and are on a first-come, first-served basis.

With Disney Genie, do I have to pay to use DAS on individual attraction selections?

DAS does not require any additional purchase with the Disney Genie+ system. Any attraction with a standby queue can issue DAS return times. Only certain attractions are available for pre-arrival Advance Selections, but all attractions are available day-of.

We hope this overview of Disney World's Disability Access Service answers your questions about the new program. If you've used DAS, we'd love to hear your thoughts about it. Share them in the comments below!

Related: Overview of Universal's Attraction Assistance Pass

Related: Overview of Disneyland Disability Access Service (DAS)

Hoppy planning!

Keep hopping, Mommy Frog!
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51–100 of 193 comments
Oct 23, 2021 at 11:09 p.m. Carrie Says...

Is the new Genie + the same as a DAS pass? They sound very similar. Disney Genie + is $15 more per person per day. Can Genie + be used to reserve more than one ride at a time and can a DAS pass and Genie + be used together?

Reply
Oct 26, 2021 at 8:20 a.m. FrogBlog Says...

Hi Carrie!

DAS and Genie+ are different systems, but they can be used together! You can only make one Genie+ selection at a time, but you can have overlapping Genie+ selections. There is a two-hour window before you can make another selection. Because you can only choose the next available time window, the window can start as soon as five minutes later or hours away, depending on the ride and crowds. At noon, for instance, you might find that the next time window is at 7 p.m. To avoid being tethered to only one ride for seven hours, your ability to make Genie+ selections is "frozen" for two hours. So, at 2 p.m., you could make another Genie+ selection, despite not going on the 7 p.m. ride yet. At 4 p.m., you could make an additional selection, and so on. We hope this helps!

Hoppy planning!

Mommy Frog

Reply
Oct 21, 2021 at 12:35 a.m. Nanney Says...

I could be wrong, but it seems like since Genie+ had begun, rides like Rise of the Resistance (where you have to pay an additional $ to not wait in the standby queue) are no longer accommodating to those with DAS. Money over equality I guess.

Reply
Oct 21, 2021 at 2:21 p.m. FrogBlog Says...

Hi Nanney!

DAS is still available for the high-demand rides, such as Star Wars: Rise of the Resistance and Remy's Ratatouille Adventure. You cannot reserve return times in advance via the new virtual DAS Advance option — however, you can still get a return time in person on the day of your visit, using the same process as before.

Hoppy planning!

Mommy Frog

Reply
Oct 14, 2021 at 5:14 p.m. Mom2Three Says...

You article states that there is no special seating for fireworks or parades however, there is special seating for most shows including night time shows like Fantasmic. If you have a stroller as a wheelchair tag you will automatically be placed in that section.

Reply
Oct 14, 2021 at 12:35 p.m. FrogBlog Says...

Hi there!

Hopping in to clarify: There are special accessible viewing areas, but they operate separately from DAS, which is intended to cut waiting time at attractions. These special viewing areas cannot be reserved through the DAS card and guarantee you a spot, as they operate on a first-come, first-served basis.

Hoppy planning!

Mommy Frog

Reply
Oct 16, 2021 at 7:33 a.m. Leticia Says...

Do I have to get a DAS pass for my son every time we go to Disneyland?

Reply
Oct 18, 2021 at 5:05 p.m. FrogBlog Says...

Hi Leticia!

It depends on the length of your ticket. If you have a Magic Key pass, you can renew every 60 days. If you have a regular ticket, it is good for the length of your ticket. Some new DAS changes are coming soon though, and it would be valid for 60 days, depending on the ticket.

Hoppy planning!

Mommy Frog

Reply
Sep 23, 2021 at 1:15 a.m. Lorna L Says...

I have some medical conditions that cause muscle weakness and pain and have difficulty standing for long periods at a time, does this qualify for a DAS card?

Reply
Sep 23, 2021 at 8:52 a.m. FrogBlog Says...

Hi Lorna!

Ultimately, Disney assigns the DAS card on a case-by-case basis, so we recommend visiting Guest Relations when you enter to see what options are available to you.

Hoppy planning!

Mommy Frog

Reply
Aug 31, 2021 at 6:29 p.m. Lisa Says...

My mom has Alzheimer’s/Dementia is 83 yrs old. May we use the DAS card?

Reply
Aug 31, 2021 at 2:05 p.m. FrogBlog Says...

Hi Lisa!

Disney makes these decisions on a case-by-case basis, so we recommend hopping to Guest Relations upon entering the park to see what options are available to you. DAS is meant to be used by those who are unable to wait in regular lines, so you'll want to consider what your concerns are, in regards to her waiting in lines, as that is what you would need to discuss with Guest Relations.

Hoppy planning!

Mommy Frog

Reply
Aug 19, 2021 at 1:13 p.m. Carrie Says...

Would a condition that requires you to be near a restroom all the time qualify for DAS?

Reply
Aug 19, 2021 at 4:03 p.m. FrogBlog Says...

Hi Carrie!

DAS passes are assigned on a case-by-case basis, so we recommend visiting Guest Relations as soon as you arrive. Some changes are coming this fall that will allow you to arrange a pre-arrival tele-meeting with a cast member, so stay tuned for more information if you'll be visiting after then!

Hoppy planning!

Mommy Frog

Reply
Jun 28, 2021 at 8:15 p.m. Bobbi Says...

Does the DAS card cover for epi pens?

Reply
Jun 29, 2021 at 9:32 a.m. FrogBlog Says...

Hi Bobbi!

Ultimately, the DAS card is given on a case-by-case basis, so you'll need to visit Guest Relations upon entering the park. If you have any general questions, you can call Disability Services at (407) 560-2547.

Hoppy planning!

Mommy Frog

Reply
Jun 26, 2021 at 12:56 p.m. Sandi Says...

Can the red tag be used to enter the bus? Autistic grandson who is nonverbal and doesn’t understand language. He basically needs to remain in the stroller as much as possible. Thanks bunches!

Reply
May 7, 2021 at 11:19 p.m. Donna Says...

I'll be traveling with several adults and two babies under 3 years old making my party more than 6 people. Since the babies do not need park reservations, do I have to add them as guests on my DAS card?. Or do I just list the adults?

Reply
May 10, 2021 at 8:13 a.m. FrogBlog Says...

Hi Donna,

Everybody will need to be listed on the DAS card. Since DAS eligibility runs on a case-by-case basis, it doesn't hurt to ask Guest Relations if there can be an exception, particularly if you'd meet the maximum number of people without the tadpoles and it'd accommodate your party. However, it's up to their discretion, and there is no guarantee that everyone can be included.

Hoppy planning!

Mommy Frog

Reply
May 6, 2021 at 12:27 a.m. McKenzie Says...

I just found out about the DAS and it sounds like a lifesaver. Regardless whether I'm standing or sitting, I am prone to overheating in directly sunlight because I have hyperhidrosis, or the inability to produce sweat. It causes low blood pressure and collapsing, but being able to walk around and have access to guaranteed shade extremely helps. The social distancing guidelines mean rides that otherwise wouldn't be in the sun for so long are now so. Since this isn't a matter of sitting or standing, but needing the ability to stay moving to keep my blood circulation up, hopefully they issue me one. Fingers crossed!

Reply
May 6, 2021 at 7:29 a.m. FrogBlog Says...

Crossing our fingers for you, McKenzie! Thank you for hopping by!

Hoppy planning!

Mommy Frog

Reply
May 2, 2021 at 8:24 p.m. Barbara Says...

My sister just turned 80 and she users a cane to help her walk. I was wondering if she is eligible for a das pass

Reply
May 3, 2021 at 10:05 a.m. FrogBlog Says...

Hi Barbara,

Ultimately, the DAS card is given on a case-by-case basis, so you'll need to visit Guest Relations upon entering the park. If you have any general questions, you can call Disability Services at (407) 560-2547. Your sister may also want to consider renting a wheelchair, as there is a lot of walking involved at Disney World, but of course it's up to her comfort level! Most queues can accommodate wheelchairs without the need for DAS (as DAS is designed to support those guests who have needs beyond limited mobility).

Hoppy planning!

Mommy Frog

Reply
May 1, 2021 at 4:06 a.m. Melissa Says...

My daughter has epilepsy.i was wondering how I could go about getting to use a wagon stroller as a medical device for a safe place for her to have seizures. There are many reasons a wagon stroller works best for this. Is this even possible? How would you go about this?

Reply
May 3, 2021 at 10:25 a.m. FrogBlog Says...

Hi Melissa,

We recommend contacting Disability Services directly at (407) 560-2547 or email disability.services@disneyparks.com — they'll be able to best advise you!

Hoppy planning!

Mommy Frog

Reply
Apr 21, 2021 at 3:39 a.m. Leslie Says...

Does the family get accommodations as well for the Skyliner/Monorail? I'm only seeing for park attractions... thank you!

Reply
Apr 21, 2021 at 1:05 p.m. FrogBlog Says...

Hi Leslie,

You're correct — the DAS card is only applicable for attractions. However, transportation options can accommodate motorized scooters, wheelchairs and other assistive devices while on board (though you would need to wait in the normal line). For Skyliner specifically, there is a separate queue for anyone who needs extra time during loading — a gondola would stop off to the side so the other gondolas can keep moving.

Hoppy planning!

Mommy Frog

Reply
Apr 10, 2021 at 7:41 p.m. Cynthia Says...

Hi! I broke my ankle and are on the road to recovery. By the time I go to Disney World, I will be able to walk, but not stand for long periods of time. It would be a shame to have a swollen ankle or feel like I can’t walk anymore at the end of each day do to our 6 day long trip with lots of walking and standing. I don’t like the idea of renting a wheelchair (there are people who need those rentals more than I probably do). Do you think they’d be willing to provide me with a DAS?

Reply
Apr 12, 2021 at 10:24 a.m. FrogBlog Says...

Hi Cynthia!

We'd recommend popping into Guest Relations to see what options are available to you - have a great trip!

Hoppy planning!

Mommy Frog

Reply
Apr 6, 2021 at 6:20 p.m. Shan Says...

I was wondering if you can get the DAS pass the day before your part tickets start? For example if you arrive on a Friday but you tickets do not start until Saturday can you go to the guess services outside of the Magic Kingdom and “apply” for the DAS pass to start the next day or can you only do it day of?

Reply
Apr 8, 2021 at 9:44 a.m. FrogBlog Says...

Hi Shan,

Unfrogtunately, no, you will need to obtain the DAS card on the day that your park tickets start.

Hoppy planning!

Mommy Frog

Reply
Mar 20, 2021 at 6:40 p.m. Debbie Says...

Hi we are hoping come Disneyland in 2 years, can someone help regarding the DAS cards please as do we pay for myself and Carer as I’m the disabled one who is going. Also we live UK can anyone tell us how to apply this or do we have to get this before we go and what cost. Hope someone can help please thanku

Reply
Jun 6, 2021 at 3:17 a.m. Monica Romero Dohnken Says...

Hello Debbie! We’ve used this program several times for our son. No extra charge for DAS. However, cannot get the DAS until the first day of your park visit. I hope this helps.

Reply
Feb 1, 2021 at 4:35 a.m. Des Says...

If i will be wearing a back brace and i need a motorized scooter am i eligible for a das and my 10 year old has autistic ??

Reply
Feb 1, 2021 at 9:03 a.m. FrogBlog Says...

Hi Des,

Disney grants the DAS pass on a case-by-case basis, so we'd check with Guest Relations when you enter the park. You are not required to bring any medical paperwork, but if you're comfortable bringing information to share, it never hurts to do so!

Hoppy planning!

Mommy Frog

Reply
Jul 4, 2020 at 8:38 p.m. Sarah Says...

Do you allow support staff in the parks for a reduced rate?

In Canada many places allow staff supporting individuals with special needs into places with only the individual being charged

Reply
Jul 6, 2020 at 2:49 p.m. FrogBlog Says...

Hi Sarah!

To our knowledge, a similar program isn't offered at Disney theme parks.

Hoppy planning!

Mommy Frog

Reply
Mar 3, 2020 at 9:33 a.m. Sharlie Says...

Hi there, my 8 year old son is visually impaired. Regarding the parades, I hear it's a first come first served basis within the allocated areas? He would need to be at the front in order to experience the parades, are there any exceptions for visually impaired guests?

Reply
Apr 28, 2020 at 4:53 p.m. Faria Abdoelradjak Says...

Hi in Disneyland paris

My son don't have to queue up for rides because of his hearing aid

Is this the same in Orlando?

Reply
Apr 28, 2020 at 3:36 p.m. FrogBlog Says...

Hi Faria!

We would recommend hopping by Guest Relations upon arriving to the park to ask about DAS! The DAS card is assigned on a case-by-case basis. There are also some accessibility options available, such as assistive listening and handheld captioning devices, that cast members may offer.

Hoppy planning!

Mommy Frog

Reply
Mar 18, 2020 at 2:17 p.m. FrogBlog Says...

Hi Sharlie!

Disney parades and shows almost always have a special needs section right up front, but these are available on a first come, first served basis. The best way to secure your front row spot at a parade is to get there early and take a seat. Shows offer more flexibility, and if you let the cast member at the door know you have a child with low vision, they will likely be able to accommodate you, even if you have to come back for the next show. You can learn more about seating for disabilities at shows and parades here.

Hoppy planning!

Mommy Frog

Reply
Feb 23, 2020 at 12:50 a.m. Renee Forbes Says...

Planning to come in September, but I have so many questions because my 7 year old has Autism.

Read through all your information and called and the first person had little to non in answering questions had to ask for supervisor. Supervisor was able to answer more of my questions but still a lot of questions remain. Do you have a fully trained individual who know everything and able to answer all questions. I see posts of issues that families with a disable child and all the problems. Oh yea let me add little to no education in Military benefits program.

Reply
Feb 24, 2020 at 8:49 a.m. FrogBlog Says...

Hi Renee!

Did you reach out directly to the Disney Parks Disability Services line? If not, we'd suggest giving that a try! They can be reached at (407) 560-2547. We are also happy to answer to the best of our knowledge! We hope you find the answers you are looking for!

Hoppy planning!

Mommy Frog

Reply
Jan 22, 2020 at 3:55 a.m. Carol Says...

I am 83 yrs old and use both a walker and a cane. Do I need to get FastPass AND DAS? Thanks.

I will be at DisneyWorld for 4 days.

Reply
Jan 22, 2020 at 8:50 a.m. FrogBlog Says...

Hi Carol!

The two can work together, but don't have to be used together - we'd visit with Guest Relations when you enter to see what the best option to meet your needs is!

Hoppy planning!

Mommy Frog

Reply
Jan 9, 2020 at 6:19 p.m. Randy B Says...

We have a 6 year old son with moderate hearing loss. He needs to wear hearing aids to hear normal conversations and instructions. Would there be any benefits to using the DAS program in his case? We will be at the resort next week.

Reply
Jan 13, 2020 at 9:22 a.m. FrogBlog Says...

Hi Randy!

We would definitely recommend hopping by Guest Relations to see what your options are. While DAS might not be the right fit, there are other options that may be beneficial to him, such as closer access at shows to better see the interpreter, access to handheld captioning devices and more. Have a wonderful visit!

Hoppy planning!

Mommy Frog

Reply
Jan 5, 2020 at 5:18 a.m. Elaina Says...

Hello! I have hyper mobile joints and hip impingement, so it can be rough standing or walking for long periods of time. Are there accommodations that make it so you don’t have to wait in line if the line is over a certain wait time? I wouldn’t want to make accommodations if I didn’t necessarily need them and take up a spot for someone that needs it more.

Reply
Oct 17, 2020 at 1:19 a.m. Maxie Master Says...

Hello there, I've been really anxious about this,

I do have pain in my legs but im able to walk but need to frequently sit there may be a chance of passing out, I want to leave wheelchairs for those who need it, along with that I struggle with PTSD and severe anxiety i tend to get sensory overload pretty easily and have panic attacks. I was hoping to get an return card so i can go to an rest area or eat somewhere so i can calm down

Reply
Jan 6, 2020 at 1:15 p.m. FrogBlog Says...

Hi Elaina!

That is exactly what DAS is for! You could use your discretion on when to use DAS if the wait seems do-able for you, but the pass would remain active. Disney distributes DAS on a case-by-case basis, so we recommend hopping to Guest Relations as soon as you enter the park to see what options best meet your needs.

Hoppy planning!

Mommy Frog

Reply
Dec 16, 2019 at 9:31 p.m. Jane Teskey Says...

What do I have to bring to get a DAS pass as I have joint problems in knees and back I rent a scooter once at the parks. and do you know if I can book a scooter ahead of time? standing and walking is becoming to be more problems we are DVC owners

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Dec 16, 2019 at 4:39 p.m. FrogBlog Says...

Hi Jane!

If you are renting directly from Disney, advance rentals aren't available, unfortunately, and ECVs are first come, first served. There are many off-site vendors in the area that can help though, which would give you the added benefit of being able to scoot all around property :) Others in the Frog Pond may have recommendations for you!

Hoppy planning!

Mommy Frog

Reply
Dec 9, 2019 at 10:11 p.m. Stephanie Says...

I have used DAS on multiple trips. And it has gotten progressively worse. It used to function better as there were very clear directions and expectations. Now, it is a bit more complicated having to travel to different locations throughout the park to make arrangements to ride and you have to find various unmarked areas to do so,thus requiring a LOT more walking from people who are walking limited - especially when they are pushing a wheelchair! :) We also had a handful of less than pleasant experiences, being chastized a few times for doing things the "wrong" way following their unclear communication/instruction, our wheelchair being lost, etc.

My suggestion to other people with disabilities would be to research everything months in advance to be ready for your trip. Even then you won't get it all right.

Reply
Nov 24, 2019 at 8:10 a.m. Danielle Says...

Hello! I have a DAS pass, as I can not stand in lines for long periods of time. Can I use this in conjunction with the fast pass system?

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Nov 25, 2019 at 8:11 a.m. FrogBlog Says...

Hi Danielle!

You sure can! The two work very well together :) Have a great time!

Hoppy planning!

Mommy Frog

Reply
Nov 6, 2019 at 7:47 p.m. Kelly Young Says...

I have stage 4 breast cancer in my hip and I am not great standing in queues for very long. I am going to Disney with my husband and 2 girls who are 8:and 11. Would I be entitled to a DAS pass

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Nov 8, 2019 at 3:16 p.m. FrogBlog Says...

Hi Kelly!

Disney grants the DAS pass on a case-by-case basis, so we'd check with Guest Relations when you enter the park. You are not required to bring any medical paperwork, but if you're comfortable bringing information to share, it never hurts to do so!

Hoppy planning!

Mommy Frog

Reply
Oct 25, 2019 at 4:30 p.m. Mark Says...

Does DAS work (in terms of return times) during Extra Magic Hours?

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Oct 29, 2019 at 12:33 p.m. FrogBlog Says...

Hi Mark!

Great question! The toadally awesome DAS pass is available any time the park is open, including during Extra Magic Hours. Parade seating is still first come, first serve, but all regular DAS rules and benefits apply during Extra Magic Hours at all of the Disney World theme parks.

Hoppy planning!

Mommy Frog

Reply
Oct 25, 2019 at 12:08 p.m. Courtney Says...

We will be attending the Christmas Party this year and would like to know if the DAS pass works during these special events? I understand it will be less crowded, however situations still arise and want to be prepared-thank you

Reply
Oct 25, 2019 at 8:44 a.m. FrogBlog Says...

Hi Courtney!

DAS is available for the parties, as well - have a wonderful time!

Hoppy planning!

Mommy Frog

Reply
Oct 21, 2019 at 3:47 p.m. Karen Layton Says...

I am planning on a trip to Disneyland with my husband in the next year. My husband uses a scooter to get around. His scooter is one of the biggest ones made. With your new rules in regards to stroller and size dose this also effect personal scooters. If so what is the wight limit on your scooter and can one be reserved before hand. Especially if his scooter is not allowed. Plus do you have a list of rides available and how accessible they are for someone with joint and size limitations.

Reply
Oct 21, 2019 at 2:20 p.m. FrogBlog Says...

Hi Karen!

The stroller rules do not affect people with disabilities and wheelchair/scooters, so you are all set in that regard! Here’s a link to the services for guests with mobility disabilities and access for rides. Hope this helps! For most rides, he will need to transfer. For certain rides, the safety bar will need to close, so there is no real way to measure. Always be sure to ask for assistance in slowing or stopping a ride to take the time he needs to board. The maximum weight for a Disneyland ECV is 450 pounds and they cannot be reserved in advance.

Hoppy planning!

Mommy Frog

Reply
Oct 11, 2019 at 12:33 a.m. Gari Says...

Hi,

I’m planning on visiting Disneyland the end of October 2019 to celebrate the end of my cancer treatment. I will be renting a scooter to get around the park due to I can’t walk much because of chemo & radiation fatigue. Is there any rest areas that one can lay down to recover without having to leave the park for up to an hour. I know there are plenty of benches and chairs but I will need to lay down occasionally.

Any help would greatly appreciated.

Thank you,

Gari

Reply
Oct 11, 2019 at 2:11 p.m. FrogBlog Says...

Hi Gari!

Congratulations on ending your treatment! I would check in at the First-Aid station. They have cots there and may allow you to rest in comfort. Always communicate your health needs to Disneyland while in the park. We have visited with people undergoing cancer treatment and have found the park to be so helpful and accommodating as long as we explained what we needed. Have a great visit!

Hoppy planning!

Mommy Frog

Reply
Oct 6, 2019 at 3:26 p.m. LUCIEN ARCHAMBAULT Says...

hello, We r planning a trip to Disney in 2020. We have 5 disabled children, 2 r legally blind. 3 in wheel chairs. All r mentally challenged. How would DAS help us. Ages 28 to 15. Thank you for any help

Reply
Oct 8, 2019 at 3:34 p.m. FrogBlog Says...

Hi Lucien!

DAS can help your family by providing an alternative to physically waiting in line (almost providing a virtual queue of sorts). With DAS, you'll check in with a ride attendant and receive a return time. Cast Members will be able to walk you through the options available to your family so that you can have the most enjoyable experience possible. They'll also have information about reserved seating for shows and fireworks, too! If you'd like to speak with someone ahead of your visit, Disability Services can be reached at (407) 560-2547. We hope you and your tadpoles have a fantastic trip!

Hoppy planning!

Mommy Frog

Reply
Oct 1, 2019 at 10:27 p.m. Katrina Says...

How does the DAS card work for Fantasmic at Hollywood Studios? The lines for the show start filling long before the show and before CM are at the FastPass booth. Thanks!

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Oct 4, 2019 at 9:55 a.m. FrogBlog Says...

Hi Katrina!

Hi!

Great question! Shows like Fantasmic are toadally frogtastic, but they get super busy and are also dark, so the team will want to get you safely seated before the performance. Show your DAS/band to the Cast Member at the entrance and they will either take you to the one of the areas set aside for disabilities or find you a seat near an exit. The difference between the two options depends on the accommodations needed by your family member. A seat in the general disabilities section will work if you do not have sensory issues. If you are traveling with someone with sensory concerns, let them know your family member may become overwhelmed and need to leave during the performance. They will then seat you in an area near an exit so you can easily depart. The stadium becomes very dark, so sitting near an exit is safer for you if you need to make a quick exit.

Hoppy Travels and Enjoy Fantasmic!

Mommy Frog

Reply
Sep 28, 2019 at 3:47 p.m. Donna Denelle Says...

I have a disability card from state is that ok to use for das . I have arthritis and herniated disc will i qualify?

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Sep 30, 2019 at 9:09 a.m. FrogBlog Says...

Hi Donna!

We recommend bringing the disability card with you if you're comfortable sharing. Disney makes these decisions on a case-by-case basis, so we recommend hopping to Guest Relations upon entering the park to see what options are available to you.

Hoppy planning!

Mommy Frog

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Sep 4, 2019 at 2:17 p.m. HELP THE KIDS Says...

ANTHONY P IS ABSOLUTELY CORRECT when he says that the special needs policy is terrible for both parent and child. You still will be waiting on the fast pass line ,that's how you enter, or for your next attraction which you have to make an APPOINTMENT and then wait.. Many we have spoke to have the same complaint. Their policy was changed because of people with no special need ,abusing the policy that once really did help. They now have pushed all our loved ones aside because of that abuse.

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Aug 27, 2019 at 7:41 p.m. anthony prezioso Says...

Special needs parents!!

Do no be FOOLED!!!! With The DAS pass you still will wait or put on the fast pass line. another wait. accommodations for autistic children are pitiful. We has a terrible time with no help from guest services.

Reply
Jan 25, 2020 at 7:26 p.m. Scooter Says...

Of course you have to wait, as you should. No one, with the exception of wish trip guests, should be able to access attractions with no wait.

You can wait outside of the line, and even go on other, short-line rides while you wait - that's enough of an advantage.

Reply
Jul 17, 2019 at 10:07 p.m. Jade Says...

Are the return times generally scheduled for soon after you go to the attraction to request one or does it depend per attraction??

Since the new Star Wars Galaxy’s Edge has no fastpass system in place do you think we would still be able to use DAS on those rides?

Reply
Jul 18, 2019 at 2:56 p.m. FrogBlog Says...

Hi Jade!

The return time will vary per attraction; the cast member will let you know! DAS does work at Disneyland's Millennium Falcon: Smuggler's Run.

Leap

Reply
Jul 15, 2019 at 8:27 p.m. Shannon White Says...

Do they allow you to use the DAS on newer rides? Are there limitations to the rides you're allowed to use it one? My mom is coming with us this year and I'm concerned that she can't manage to wait too long with us but wants to join us.

Reply
Jul 16, 2019 at 8:42 a.m. FrogBlog Says...

Hi Shannon!

In general, there are no ride exclusions from DAS, but this partly depends on the person's condition. Some rides do require a transfer, and if someone has a cast that would protrude from the ride vehicle in any way, they may not be permitted to ride. Hope this helps!

Leap

Reply
Jul 14, 2019 at 3:05 p.m. Suzanne Ruskowski Says...

Hi! What if we have guests on a different magic band. Like two separate families who purchased the passes separately but one member of one family (me) qualifies for a disability pass. Do the magic bands need to be connected so everyone can use it. So basically, do we need to purchase our magic bands together in order to use the disability pass or can we purchase our passes separately and if so, how do we use the pass? I remember when we went a few years ago they activated my magic band I think? Thank you and hope this question makes sense!

Reply
Jul 15, 2019 at 9:29 a.m. FrogBlog Says...

Hi Suzanne!

If you don't all have Magic Bands, you can use your park ticket cards similarly. Both will work! However, when you go to get your DAS pass, you'll need all members of your party with you so that a cast member is able to connect the pass to their tickets (whether via card or MagicBand). Have fun!

Leap

Reply
Jul 10, 2019 at 8:36 p.m. Jose Says...

My aunt had a surgery and she needs a wheelchair. Does she get an DAS card and, does a DAS card includes a fast pass. And if it does, and I have 8 people and her do the 9 of us go through fast pass or only her?

Reply
Jul 11, 2019 at 9:16 a.m. FrogBlog Says...

Hi Jose!

Disney distributes the DAS pass on a case-by-case basis, so be sure to stop by Guest Relations when you enter the park to see what options you may have. If you are issued a DAS pass, your aunt can add an additional 5 guests (so 6 guests total, including your aunt). When she'd like to ride a ride, she'll need to see the ride attendant and will then be assigned a return time so that she isn't waiting in the standard queue, and anyone else on the pass may also ride at the return time with her. Hope this helps!

Leap

Reply
Jul 8, 2019 at 5:34 a.m. Ailsa Says...

I'm planning a trip to Tokyo Disneyland just over a month, however I'm going alone. Can I get the DAS pass while travelling alone (I'm used to managing my day to handle my other difficulties so it's only the queues I can't deal with alone, and travelling in a group wouldn't save me from that anyway!)

Reply
Jul 8, 2019 at 2:30 p.m. FrogBlog Says...

Hi Ailsa!

Solo travelers are eligible for the DAS pass, as well. Have a great trip!

Leap

Reply
Jun 4, 2019 at 1:40 a.m. Yoel R Rodriguez Says...

Hello I was wondering i suffer from panick attacks and bipolar and i wanted to know if i can get the das card because i can be in long lines because i start getting very nervous.

Reply
Jun 4, 2019 at 8:05 a.m. FrogBlog Says...

Hi Yoel!

Disney may certainly have options for you. They assign the pass on a case-by-case basis, so we recommend visiting Guest Relations when you enter to see what those options are.

Leap

Reply
May 15, 2019 at 12:13 p.m. L Sapp Says...

My mom has just had her third surgery to remove bladder cancer. As a result, she has to visit the restroom much more frequently than the average person. Queue lines that exceed 30 minutes will be problematic for her. Is it possible she could qualify for the DAS service?

Reply
May 15, 2019 at 10:37 a.m. FrogBlog Says...

Hi there!

Yes, it is certainly possible. Disney considers this on a case-by-case basis, so be sure to stop by Guest Services when you arrive to see what options are available.

Leap

Reply
May 9, 2019 at 6:49 p.m. Tracie Says...

We are planning a trip in the Fall. If we bring a care attendant/ nurse for our daughter, do we get discounts on the Aide's tickets?

Reply
May 13, 2019 at 11:40 a.m. FrogBlog Says...

Hi Tracie!

No, unfortunately there are no discounts currently offered for caretaker or aide admission tickets.

Leap

Reply
May 1, 2019 at 3:36 a.m. Maria Says...

First time going to Disneyworld. My husband ideas a DAS pass when we go to Disneyland as well as fast passes. Does it work the same? Utilizing both?

Reply
May 1, 2019 at 4:49 p.m. FrogBlog Says...

Hi Maria!

Not quite. FastPass+ reservations are made electronically and can be made in advance, while the DAS pass will enable you to get a return time from a Cast Member for an attraction rather than waiting in the queue. You can use both if you'd like to further maximize your time!

Leap

Leap

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Apr 15, 2019 at 11:59 a.m. SHAUN MITCHELL Says...

Hello,

Coming from the UK Ive been to Disney Paris and attained a Line pass due to my long term disability-24yrs. I assume DAS card would be allowed but my question is the cost of a carer? Is the carer's cost reduced or does Disney operate such a thing? In Paris a carer goes free but Im struggling finding any information.

Many Thanks,

Shaun

Reply
Apr 17, 2019 at 1:08 p.m. FrogBlog Says...

Hi Shaun!

Unfortunately, it doesn't look like a similar discount/pass is available at Disneyland. If you'd like further information in advance, Disneyland has a dedicated line for Disability Services at (407) 560-2547.

Hoppy planning!

Mommy Frog

Reply
Apr 13, 2019 at 7:01 a.m. Lucia Says...

Hi, I am 7 months pregnant and we are planning to have the baby moon at Disney but I’m wondering if I qualify for the DAS card?

Reply
Apr 15, 2019 at 8:57 a.m. FrogBlog Says...

Hi Lucia!

Disney considers this on a case-by-case basis for guests whose needs won't be met with the use of a wheelchair or motorized scooter. A Cast Member at Guest Relations will talk through options to meet your needs when you arrive at the park. Congratulations in advance on your tadpole! What a great way to celebrate :)

Hoppy planning!

Mommy Frog

Reply
Apr 11, 2019 at 3:43 p.m. Cao Says...

Hi, we are due to be there in October. Is there a minimum age to access the DAS pass? Our daughter will be a year and a half old (18 months) Thanks.

Reply
Apr 11, 2019 at 4:31 p.m. FrogBlog Says...

Hi Cao!

There is not a minimum age to be eligible for the DAS pass. Visit Guest Relations when you arrive at the park to see what options are available for you and your tadpole.

Hoppy planning!

Mommy Frog

Reply
Apr 5, 2019 at 11:12 a.m. Margaret Says...

I'll be visiting DL in May and have ulcerative colitis. Without going into grizzly details it is a bowel disease that will most likely prevent me from being able to stand in long line ups without leaving for a washroom. Given the long line ups, getting in line again and again is really going to impact my day and how much I can enjoy. Is this what a DAS pass is intended for. I've read so many blogs and honestly, find most replies from people are very negative and they seem to think that everyone is out to abuse the system, when it isn't always the case. I'm hoping for some advice re the DAS not unwarranted insults and criticism like I've seen on other posts. Please and thank you.

Reply
Apr 9, 2019 at 7:56 a.m. FrogBlog Says...

Hi Margaret!

We highly recommend visiting Guest Services when you get to the park. They will likely find a happy solution to help you manage your day in the parks. While Disney takes things on a case-by-case basis, people we know with similar issues have used DAS. If you'd like more information before you arrive, you can speak to someone in Disability Services at (407) 560-2547.

Hoppy planning!

Mommy Frog

Reply
Mar 28, 2019 at 12:32 a.m. Cheryl Says...

Hi, I will be traveling soon to Disney world with my 16 year old daughter who has a brain tumor. When she becomes tired or overly hot she has seizures due to her brain tumor. I am worried that the DAS pass will not meet her needs. Does disneyworld have any other options?

Reply
Mar 28, 2019 at 8:42 a.m. FrogBlog Says...

Hi Cheryl!

We recommend giving Disability Services a call directly to see what options they may have for you and your daughter. They tend to take things on a case-by-case basis. They can be reached at (407) 560-2547.

Hoppy planning!

Mommy Frog

Reply
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