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Overview of Disney World's Disability Access Service (DAS)

by Mommy Frog on October 17, 2021 353 Orlando

Disney World's Disability Access Service – PinterestWalt Disney World’s approach to assisting guests with disabilities ensures that every guest can enjoy a day at the parks. For families with one or more members needing accommodations, Disney World’s Disability Access Service (DAS) can help make a trip comfortable and memorable for everyone. This comprehensive program is about more than just getting ahead in line; it is designed to ensure that every guest and family has a toadally amazing Disney experience.

Recently, updates were made to the Disability Access Service at Disney World to be even more user-friendly! In October 2021, two new features were added to the DAS program. Guests now have the opportunity to pre-register via live video call and use DAS Advance pre-arrival planning, as well as selecting DAS return times through the My Disney Experience app. These improvements make it easier to get return times right from your phone, and reduce walking back and forth.

Here’s what you can expect from the DAS when you visit Disney World!

Disney DAS & How to Get It | How to Use DAS | DAS with Disney Genie | FAQs

What is DAS?

Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. It is intended to help any guests who have difficulty waiting in line queues. Instead of physically waiting in a queue, you receive a return time equal to the current standby wait time. You can spend the time anywhere in the park and then return to enjoy the ride. You enter through the Lightning Lane entrance for barely any time in a physical queue.

You may hear some people refer to it as a disability pass or DAS card. The “pass” or “card” portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. Today, the DAS is fully digital and integrated into your ticket or MagicBand, so no additional card or media is needed. And a new feature includes being able to receive DAS return times through the My Disney Experience app!

Who Qualifies for Assistance from DAS?

Any adult or child with a disability that could endanger them, prevent them from fully enjoying the parks or waiting in a traditional line qualifies for DAS. This includes guests with both visible injuries or disabilities and those with less visible, non-apparent disabilities that could impact their park experience. The DAS covers both the impacted guest and those in their group. If you have a member of your party with a disability, then your entire group is covered under DAS.

Guests in wheelchairs can usually be accommodated at the point of entry in most rides, so if your only concern is about lines and boarding with a scooter or wheelchair, you may not need the DAS at all. The DAS is designed to support those guests who have needs beyond being wheelchair-bound or beyond limited mobility. If you’re only worried about getting through the line queue or accessing a ride with a scooter, you can simply head to your chosen attraction. Cast members are well trained and will be able to assist you without the need for the DAS.

How Do I Get DAS?

Disney World's Disability Access Service - Magic Kingdom City Hall

New to fall 2021, guests can now pre-register for DAS in advance of their trip! Pre-registration can be as early as 30 days in advance, but no less than two days before arrival. The registration will consist of a live video chat with a cast member, who will determine if you are eligible for DAS. Note that DAS is still determined on a case-by-case basis.

Once approved, the cast member will book two Advance Selections for each day of your visit. If you want two selections for each day, the entire length of your trip must be within 30 days. Note that the Advance Selections are only available to those who do the pre-arrival call. The individual who is requesting DAS must be present for the call. The video call is screen reader-friendly and available with text chat for those with visual or hearing disabilities. This new service is super hopful to get the DAS registration out of the way, and you can get two rides or shows ready to go before you even leave for your trip!

If you did not pre-register, you may do so at Guest Services at any of the four theme parks:

Magic Kingdom: A Guest Services location is outside of the park turnstiles on the right-hand side. Already inside Magic Kingdom? Head under the railroad tracks, then veer to the left. Guest Services is in City Hall, the first building you’ll see.

EPCOT: Before entering the park, head to the far right. Guest Services is located outside of the gates near the monorail entrance. If you are already inside EPCOT, there are Guest Relations locations near Spaceship Earth and near the International Gateway entrance.

Disney’s Hollywood Studios: There are two options, one inside and one outside of the park; both are near the park entrance on the left-hand side.

Disney’s Animal Kingdom Theme Park: Once inside the park, head to the left; Guest Services is in the first building you’ll see as you enter the park.

The individual requesting DAS must be present when registering, either in the video call or in person. Note that a photo will be taken. Make sure everyone in your party is linked in My Disney Experience so everyone can be included in DAS plans. Once registered, DAS is good for up to 60 days.

What Documentation Is Needed for DAS?

Disney World's Disability Access Service - Guest relations at Magic Kingdom

The person requesting DAS needs to be present and you must have your tickets or your Magic Bands to complete the process. Allow about 10 to 15 minutes to complete the process. Guest Relations cast members are well versed and will walk you through the DAS process.

You do not need to have a doctor’s note or even reveal the details about you or the individual's disabilities. You do need to describe the accommodations needed to fully enjoy the park. The more details you provide about your needs, the better DAS will work for you. This is a custom program that will be tailored to meet your specific situation. Your stated needs can range from the need for a quiet area to wait in lieu of standing in line, a pass to bring a stroller right to the loading area of a ride or other specific needs your family may have.

How Do I Use DAS at Disney World?

A new feature allows registered DAS guests and their party members to make return time selections right in the My Disney Experience app. Once tapped into the park, a DAS button will appear in the app. You can access it by clicking on the bottom three lines and scrolling down the menu. Anyone in the party can make the selections for everyone, but the guest with DAS must be present when the return time is redeemed. Guests can still visit the attraction, Guest Relations or a Guest Experience Team umbrella to receive return times.

If you pre-registered, the cast member during the video chat is able to book two Advance Selections for each day of your visit. Advance Selections have a set one-hour arrival window. If not used, they will expire. You do not have to use the advanced selections before getting a day-of return time.

Return Times are day-of selections and are available once you are tapped into the park. When chosen, they reflect the current standby wait. If Peter Pan's Flight is a 50-minute wait, your return time for that attraction would be in 50 minutes. Once the return time starts, it can be used at any time until park close. You can only hold one return time at a time. Once you have tapped in at both touchpoints in the queue, you are able to book your next experience.

Return times are not able to be booked during Early Theme Park Entry. If park hopping, selections will become available once you tap into that park. If a posted wait time is 15 minutes or less, guests using DAS and their party are typically given immediate access to the Lightning Lane entrance.

Using the My Disney Experience app to make selections allows for less walking to attractions or Guest Relations to get return times. We are so glad the service is now integrated into the app so all of the planning is in one place!

What Disney World Attractions Accept DAS?

Disney World's Disability Access Service - Mickey and Minnie's Runaway Railway entrance

Every attraction in Disney World can accommodate the needs of guests with disabilities; you can hop on over to our full list of Disability Access for Disney World Attractions to get the scoop on each individual ride. Note that the person holding DAS must meet the height requirements of the ride.

How Does DAS Work with Disney Genie?

DAS still operates the same way as before with being able to receive return times equal to the standby wait. You do not need to purchase Genie+ or individual selections to utilize DAS. Any ride with a standby wait time is eligible for DAS return times. With attractions using virtual queues, all members must have joined the virtual queue first. Once your boarding group is called, cast members will direct you on using DAS.

Note that nearly all attractions are available for advance selections except for those attractions using the individual Lightning Lane. Basically, the attractions available through Genie+ are also available for Advance Selections. The remaining two attractions per park still use DAS, but for day-of selection only. Here are the rides that are only available to book the day of your visit and are not available ahead of time:

  • Magic Kingdom: Seven Dwarfs Mine Train, Space Mountain
  • EPCOT: Remy's Ratatouille Adventure, Frozen Ever After
  • Hollywood Studios: Star Wars: Rise of the Resistance, Mickey and Minnie's Runaway Railway
  • Animal Kingdom: Avatar Flight of Passage, Expedition Everest

All attractions still offer return times with DAS. Unlike Disney Genie+, which currently only allows a ride to be selected once per day, there is no limit to return times for the same attraction.

You can also combine DAS and Genie+ or individual Lighting Lane selections to truly maximize your day! If you purchase Genie+, you can make Genie+ selections along with your DAS return times. You can also purchase individual Lightning Lanes and select an arrival window. All of these options utilize the Lightning Lane entrances. While DAS return times require you to wait the full standby time, Genie+ selections can be made for the next available time window and can be used right away. Purchasing Genie+ is not necessary when utilizing DAS, but there may be days where using both could be helpful, such as peak holiday times.

Disney World's Disability Access Service - Stroller Tag at Disney WorldDAS Stroller Tags

For families traveling with a loved one with autism or a related sensory disability, the DAS offers a way to enjoy attractions without waiting in a crowded, often overwhelming space. Guest Relations can provide you with an oversized red sticker for your stroller that allows you to bring a stroller directly to the loading area. Attractions such as Kilimanjaro Safaris require strollers to be parked at specific points in the line. If you have this pass, your child can stay in the stroller until the loading area is reached. There are a few exceptions to the policy, as sometimes guests with a DAS stroller tag may not be able to enter areas that the stroller can’t safely navigate.

Still Have Questions? Here Are Our Frogtastic FAQs!

Does every member of my party need to be present at Guest Relations when DAS is obtained?

No, the Guest Relations cast member will speak with the guest (or guardian) for whom DAS will be issued. The cast member will ask how many guests are in the party; this number can be adjusted as necessary at Guest Relations.

Once I have registered and received Disney World's DAS, what’s next?

Time to have fun! If pre-registered, you can start booking return times on the app once you are in the park. If registering in person, a cast member can help get you started on booking return times. Go to that attraction during the allotted time and enjoy! Return times are valid until redeemed prior to park closing. Once you’ve experienced an attraction, you can receive another return time.

Where do I receive more return times for attractions?

You can book return times on the My Disney Experience app or in person at the attraction or Guest Relations. You can choose another return time for the same attraction or a different one as soon as you tap in twice in the queue. Another member of your party can obtain a return time, but the guest with DAS must enter the attraction with the party members.

Does the DAS cardholder have to board the attraction with the rest of the party?

Yes, the cardholder must enter the attraction. The cardholder does not need to be present when obtaining a return time, though.

What if I’m afraid that Disney World's DAS card will not accommodate my needs?

Disney works with guests individually in order to accommodate their specific requests and provides assistance for a variety of needs and disabilities. Oftentimes, accommodations will be made at individual attractions if the system is not working at all. If you have any concerns at all, tell a cast member and they will find a way to work with you!

Do I have to get a new DAS at the start of each day?

No, DAS is valid for 60 days once registered.

How many reservations can I have?

You can only have one active return time at once. This is separate from the Advance Selections, which you can have two per day. You can have both advance selections and return times active at the same time.

Can I cancel a reservation? For example, I grab a reservation for Haunted Mansion but then decide I want to ride Seven Dwarfs Mine Train at that allocated time.

Yes! Return times can now be modified or canceled in the My Disney Experience app. Anyone in the party may modify the reservation, but the guest with DAS must enter the attraction.

How many guests in one party can be covered under Disney World's DAS?

The maximum is six guests per DAS. If you have special circumstances or any concerns, talk to Guest Relations.

Can I use DAS for fireworks and parades?

There are no specific reserved areas for guests using DAS. If you plan it right, it can really work out to your advantage! Guests using DAS with concerns should visit Guest Relations to see what accommodations can be made for fireworks/parade viewing. There are special viewing areas on parade routes and some shows for guests with disabilities, but those cannot be reserved and are on a first-come, first-served basis.

Will guests on "wish trips" also use DAS?

No, guests on wish trips receive a special pass that allows them Lightning Lane entry to park experiences.

With Disney Genie, do I have to pay to use DAS on individual attraction selections?

DAS does not require any additional purchase with the Disney Genie+ system. Any attraction with a standby queue can issue DAS return times. Only certain attractions are available for pre-arrival Advance Selections, but all attractions are available day-of.

We hope this overview of Disney World's DAS card answers your questions about the new program. If you've used DAS, we'd love to hear your thoughts about it. Share them in the comments below!

Related: Overview of Universal's Attraction Assistance Pass

Related: Overview of Disneyland Disability Access Service (DAS)

Hoppy planning!

Keep hopping, Mommy Frog!
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101–150 of 162 comments
Mar 7, 2018 at 4:31 a.m. Trace Roberson Says...

I have 6 kiddos oldest is 9 with ADHD, youngest is 2 with Down Syndrome, heart defect and thyroid disease (common with DS). Our others are typical. Would it be possible to get a pass for the 2 year old with DS even if he doesn't have a magicband/ticket

It's unsafe for him to be exposed to to many people and also over heating/exhaustion from standing means he can't be held the whole time (to hot) or stand the whole time.

Maybe Dad or I could have the disability pass on our mad?

Reply
Mar 7, 2018 at 12:40 p.m. FrogBlog Says...

Hi Trace!

We don't expect this would be an issue. Simply visit guest services upon arrival and explain your situation, and they will make the decision of whether or not you are eligible. You can always call ahead to make sure as well. If you are granted a DAS, you'll be able to bring your 2-year-old along wherever you go. No worries. We hope you have a magical trip, and let us know if we can help any more with the planning process!

Hoppy planning!

Mommy Frog

Reply
Feb 19, 2018 at 8:14 p.m. Megan Reynolds Says...

Hi,

I have diabetes type 1 on insulin will I be able to qualify for DAS? I struggle standing in long ques in themeparks in the UK when its warm and when i show proof of my diabetes they accomodate me in making sure my que times are a smaller incase I have a hypo etc.

Reply
Feb 20, 2018 at 10:50 a.m. FrogBlog Says...

Hi Megan,

You should definitely swing by Guest Relations to speak with a Cast Member and see if accommodations could be made for you!

Keep hopping!

Leap

Reply
Feb 6, 2018 at 5:13 p.m. Tiffany Says...

We are planning a trip this fall. My daughter has type one diabetes, and I have asthma. Do we qualify??

Reply
Feb 6, 2018 at 11:49 a.m. FrogBlog Says...

Hi Tiffany,

Disney's disability card is assigned to guests whose disability prevents them from waiting in a conventional queue. You'll need to speak to Guest Relations in order to see if you qualify. Have a great trip!

Keep hopping!

Leap

Reply
Jan 29, 2018 at 10:35 a.m. Holly Says...

I am diabetic and have PTSD as well as my daughter has Tourette’s and asthma with diabetes. We are going to Disney with her band from

School. First will we be able to get a DAS pass for both of us and how many of her friends can be with her to ride?

Reply
Jan 29, 2018 at 2:06 p.m. FrogBlog Says...

Hi Holly!

Great question. We recommend visiting guest services at the front of the park to see what accommodations can be made for you. Don't worry, no official medical docs are needed, but you will have to thoroughly explain the disability. Be sure to have your MagicBand (or ticket card) and ID with you. Each DAS pass allows 6 TOTAL guests to join on rides (including the person in need of the pass.)

Hoppy planning!

Mommy Frog

Reply
Jan 2, 2018 at 7:16 p.m. Jamie Says...

I just sent a question. There will be TEN of us including kids. Not 20! Typo

Reply
Jan 2, 2018 at 7:15 p.m. Jamie Says...

I have severe IBS with uncontrollable bouts of sudden diarrhea. Being "trapped" somewhere and unable to make a beeline to a restroom aggravates this. I don't mind waiting my turn - just not trapped in a line. There will be 20 of us coming in February. Can you tell me how "public" I am going to be when I discuss this? It is extremely embarrassing. Also , our party is terrified of getting separated. If only 5 can go with me, do the other 4 just hope for the best? Trying to ask here so I will know if it is worth the embarrassment or if I should just plan on skipping all rides and waiting for everyone outside the ride? Thank you in advance!

Reply
Jan 2, 2018 at 4:15 p.m. FrogBlog Says...

Hi Jamie,

You are not required to show any medical proof of your condition and how specific you want to get is completely up to you. Also, you'll only be talking to one Cast Member at Guest Relations when discussing the situation. Keep in mind, though, that the more information you can provide the more it helps! Special accommodations can be made for groups that have more than the maximum six guests the card covers. You'll just have to notify Guest Relations so your group won't be separated.

Keep hopping!

Leap

Reply
Dec 20, 2017 at 4:38 p.m. Beth Says...

For some people who are asking what the criteria is for the DAS because they've been denied with physical disabilities: if Guest Relations believes your disability needs are solely mobility related, they will suggest a wheelchair or ECV and that will be the end of it. The DAS is really for people with cognitive disabilities and other things not accommodated with a mobility device. If you feel that you should receive the DAS but have been denied, they are expecting you not to share your diagnosis, but only to explain why you cannot wait in line in the normal queue. At WDW almost every line is mainstreamed, meaning mobility devices can be used in the regular lines and therefore, don't need the DAS accommodation of waiting outside the line (which is all the DAS is for.)

Reply
Sep 25, 2017 at 8:02 p.m. Natalie Says...

Hello... I was able to get a DAS prior to the changes at Disneyland. I am able to still get a DAS at Disney World. Is there any way to have a record of this on file so I don't have to always explain my medical history to everyone in the office. There are laws protecting my privacy, yet I have to say everything out loud and everyone can hear it. I have been told if I get a wheelchair, I can easily get the DAS... I don't own a motorized wheelchair, but I am practicing at the stores that have them. I am not proficient enough to rent something like this and possibly injure others because of my lack of skill using something like this. It is really unfortunate the lengths I need to go through to get Disney to understand about my disability.

Reply
Mar 14, 2018 at 5:48 p.m. Meredith Says...

Just to respond--I know it's been awhile, but for others... renewing a DAS is a much more simple process than asking for it initially. All I had to do was go up and explain that mine had expired and that it was still needed--no questions asked, no further explaining on my part. I did have to wait at guest services for a few minutes, but given the accomodation--it was not too much to ask from me. If you go often--this might be an extra perk of annual passes because it is good for 60 days... and a quick from to guest services renewed it.

Reply
Sep 25, 2017 at 3:09 p.m. FrogBlog Says...

Hi Natalie,

We would suggest reaching out to Disney to see if some system that would allow the different parks to "share" information could be implemented for guests such as yourself.

Keep hopping!

Leap

Reply
Sep 10, 2017 at 8:54 p.m. Nelson Says...

I have a combat related severe spinal injury as rated by DoD and VA,, wear a Thoraco Lumbar Sacral Orthosis and have a letter from a military Orthopedic Surgeon stating not to stand longer than 30 minutes., The Gust Service Representative told me I can stand in line like everyone else or go sit down. I see MANY people using the disability access although no visible disability, physical motion appeared normal and some even laughing after allowed to breach the line to the ride by the ride operator. What is the criteria the Guest Services Representative use to determine the extent of a disability that invalidates an Orthopedic Surgeon? Or what are the magic words that others who abuse the DAS system use?

Reply
Sep 10, 2017 at 8:15 p.m. FrogBlog Says...

Hi Nelson,

We don't know the specifics of how Disney determines each individual guest's DAS request and need. If you feel that you have been denied a pass, we suggest asking to speak to a Guest Services Manager or elevating your concern to Disney Guest Communications.

Keep hopping!

Leap

Reply
Aug 21, 2017 at 7:30 p.m. Allison Says...

Hello,

2.5 weeks ago, I was diagnosed with stage 3 Lyme Disease after passing out and ending up in ER. I have terrible muscle weakness and numbness in my extremities. I have been on a very high does of doxycyclene and cant stay out in the sun for a long period of time. I have prescription sunscreen but my scalp blistered without a hat. I didnt even know about this card until my doctor told me to get one for our upcoming trip. I have TONS of perscrition sunscreen, hats, umbreals, etc for percaution. He is (as is my DH) concerned about waiting in lines any longer than necessary. I know that not all lines are directly in the sun but any change I can get to be out of the sun would certainly help. Is this something that would even qualify? I feel so embarrassed even asking. This stinks.

Reply
Aug 22, 2017 at 6:44 a.m. FrogBlog Says...

Hi Allison,

It's possible. Disney makes the final say on passes being issued. Just describe your situation and need to the Disney Guest Relations Cast Member when you arrive.

Keep hopping!

Leap

Reply
Jun 11, 2017 at 8:57 a.m. Lisa Says...

I do not get the whole DAS thing?! Only autistic children are eligable? I personaly have been treated like a liar and the cast members in Ca are rude and condesending. Guest services tells me to go to guest relations in the parks where they then treat me like a liar and look down their noses at me. My trouble is standing for long periods of time due to smashing my patella to bits 7 years ago. I go to the parks to be able to walk and do not want the expense of renting a wheelchair for a couple of rides as I am an annual pass holder also I don't want to fight the crowds with an empty chair just to have it to sit in line. One cast member told me "well, you can put your things in it". All I had was a purse. I really need to rent a wheelchair for my purse. I fail to see the harm in letting me get a return time and then sit on a bench and wait for it instead of the torture it is to stand. I thought this would be a godsent when I became aware of it but all I have gotten is rudeness. Guest relations by phone tells me "I am so sorry you are having trouble go back and talk to someone else. That went well, as the cast member told me " they don't know what they are talking about they don't have anything to do with this". If they want me to sit in a wheelchair in line then do as Disney World did when I was there and provide one at the ride entrance that I can use and then leave at the ride! It may come down to that my days at Disneyland are over. When I say that to the lovely cast members I had the pleasure of discussing this with they shrug like oh well lady too bad for you. I don't get why they have to be so nasty.

Reply
Jul 10, 2017 at 4:48 p.m. danielle Says...

You can get a note from Dr to make it go faster. My friend has heel spurs and cant stand for long periods of time. Dr gave her a note to make it easier for them to accept.

Reply
Dec 20, 2017 at 4:43 p.m. Beth Says...

The folks at Guest Relations have a policy of not accepting doctor's notes because it violates the ADA.

Reply
Jun 3, 2017 at 7:54 a.m. Linda Says...

Hi

My daughter has Aspergers and scoptic sensitivity disorder. My son also has IBS. They go on different rides as my daughter is sensitive to certain motions.

Do they qualify for a Das card? If so can they both have their own cards or do they share one. The reason Im asking this is the that the card holder will have to be on the ride and as I said there are some rides that they can't go on together,

Many thanks

da

ps If they do qualify for a card how many can go on with them. We are going as an extended family of 11 and one baby. It is most likely that we will not all go on the same rides at once but to having a baby and toddlers with us.

once again

many thanks

Reply
Jun 5, 2017 at 12:19 p.m. FrogBlog Says...

Hi Linda,

The DAS is only applicable for the attractions the person with the pass wants to experience. As we understand it, the DAS will accommodate the passholder and 5 additional members.

Disney makes all decisions regarding qualifying for DAS. Check with Guest Services when you arrive.

Keep Hopping!

Leap

Reply
May 22, 2017 at 7:44 p.m. Rafael Rodriguez Says...

I'm a Veteran, I have open heart surgery, a pass maker

and mentally disable, surgery in my left leg my wife and 2 children my pass if from Military Base my question is they have DAS card or I can have this from Disney in California.

Reply
May 22, 2017 at 3:12 p.m. FrogBlog Says...

Hi Rafael,

The DAS is available at Disneyland. Visit Guest Relations once you enter the park. A Cast Member will get you started with the registration process if DAS is deemed necessary.

Keep Hopping!

Leap

Reply
Apr 6, 2017 at 10:30 p.m. Brooke Says...

Disneyland and California Adventures have changed. It seems like you can only get a DAS pass for mental disabilities, not physical ones. Last year(2016) we were basically told at California Adventures that if you can't stand in line for too long due to a mobility issue- then rent a wheelchair. When we went in 2015 we were able to get return time at California Adventure. Disneyland is a little different because a lot of their lines aren't handicapped accessible so you still can get a return time. Not to sound insensitive but I saw a man get return times for Tower of Terror. Someone please tell me what kind of mental disability can you have to where you can't wait in line for this ride but you are okay to go on it?

Reply
Sep 11, 2018 at 9:10 a.m. Lee Says...

Hi, my son and I travelled from the uk to Anaheim in May this year. He had knee surgery end of March and was able to get the card. Helped tremendously. He was no longer on crutches but still had pain.

Reply
Apr 26, 2017 at 7:17 a.m. Amanda Says...

I believe it's not just mental, but disabilities that aren't visible. If you read the thread there's tons of people affected. I recently finished cancer treatment so I may try to get a pass if I'm finding it difficult to stand in line, as I often still get very fatigued.

Reply
Mar 20, 2017 at 4:26 p.m. Purity Says...

My young adult daughter has down's syndrome and I plan to visit Universal Studios on 16thMay 2017. Could you give me some information as to how to go about getting the DAS Card. We are one couple and our adult cognitively disableld daughter

How much does one has to pay ?

Who all have to pay ?

Reply
Mar 20, 2017 at 1:18 p.m. FrogBlog Says...

Hi Purity,

There is no additional expense for the DAS Card. Visit Guest Relations once you enter the park and explain your need for the Card.

Keep Hopping!

Leap

Reply
Jan 25, 2017 at 7:53 p.m. Noelle Says...

Hi,

We are looking into planning a trip. I was just looking into this as a possibility. My son has a heart condition. Hypertrophic Cardiomyoapthy. He can fatigue more easily as well become dehydrated if overheated. I haven't been in a while, so I don't know if lines are still outside. We would look to not be standing outside for hours in line. taking frequent breaks inside etc.

Thanks for your help.

Noelle

Reply
Feb 14, 2017 at 2:30 a.m. Erin Says...

We just got back from Disney last week with our seven-year-old daughter who has a very complex heart condition. I went to guest services and simply told them that my daughter had a disability and we were given a DAS pass no further questions asked. It was a complete game changer for our Disney trip, allowing us to get a return time and then to keep her hydrated and in the shade with her misting fan on her (or visiting other rides with a shorter wait) in the meantime. The last time we went to Disney we didn't know about any sort of disability pass and we only made it through one 50 minute wait/ride before she got sick from the heat and we had to leave. With the DAS pass we were able to enjoy so much more each day. It brought tears to my eyes that she could enjoy Disney feeling like any other kid and the fact we entered rides with the Fast Pass people meant that she didn't feel different.

Reply
Jan 26, 2017 at 8:22 a.m. FrogBlog Says...

Hi Noelle,

Depending on the attraction, you will be allowed to wait in a shaded or indoor area with the DAP. Know that many attractions only have outdoor covered queues (Haunted Mansion for example).

Keep Hopping!

Leap

Reply
Jan 24, 2017 at 11:40 p.m. Donna Says...

I am planing on heading to the park with my three children (13/9/5) both boys (13/9) have been diagnosed with ASD, DCD and ADHD. When were visited DLP we always availed of the GAP system which worked wonders for both of them, I know we will be entitled to the DAS but can it be obtained for both of them as they both ride completely different rides. 12 yo is a thrill seeker and loves anything fast and will ride rollercoaster until I throw up but 9 yo likes things a lots calmer.

Also if both boys have access passes can my 12 yo ride alone so either myself or my husband can sit with our 5 yo? Or is that a completely different can of worms.

Reply
Jan 25, 2017 at 8:30 a.m. FrogBlog Says...

Hi Donna,

If your 12-year old and 9-year old will all go on the same attractions as a group, then you'd only need one DAP. If you feel that you'll be splitting up, then get a separate DAP for each of your children. And yes, your 12-year old will be able to ride alone.

Keep Hopping!

Leap

Reply
Nov 28, 2016 at 2:01 a.m. Margaret Says...

My husband and I are traveling to WDW this weekend from MA with our 11 year old grand-daughter who is totally blind. I have NOT bought park tickets yet, as I want to make sure I am buying the right package for her . I am concerned however, that I may have to purchase tickets before I enter the park to get to the office of disabilities. Would someone be kind enough to tell me where we go when we get there to get a pass for her? Thank you

Reply
Nov 28, 2016 at 10:57 a.m. FrogBlog Says...

Hi Margaret,

You'll need to head to Guest Relations. Here's a map where you can find one at each of the Walt Disney World parks: https://disneyworld.disney.go.com/guest-services/guest-relations/

Hope you have a great time!

Keep hopping!

Leap

Reply
Nov 18, 2016 at 3:24 a.m. Claudia Says...

Hi!

I'm planning to take my kids to Disneyland, one of them has asthma and gets tire really easy, the other one has flat feet and it's extremely painful to stand up for long periods, can they get a DAS card?

Reply
Nov 22, 2016 at 2:03 p.m. FrogBlog Says...

Hi Claudia,

It's hard to say, but most likely you'll be recommended to rent a wheelchair. Drop by Guest Relations, though, and see what type of accommodations are available for you!

Keep hopping!

Leap

Reply
Nov 11, 2016 at 2:47 a.m. Michaela Says...

Hi!! Thank you so much for this post, I found it very useful. In my case, I suffer from severe enochlophobia (fear of really crowded places). I get extremely anxious, and get the feeling that I'm suffocating, which can sometimes lead to panick attacks. My concern is since it's not a "physical" disability, but a mental one, they will reject me (and yes, I'm very introvert so I'm really scared of actually asking for the DAS card). Do you think I'm qualified? What would you recommend?

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Nov 15, 2016 at 11:01 a.m. FrogBlog Says...

Hi Michaela,

The DAS is also designed for those with "invisible" disabilities! You should definitely visit Guest Relations, and speak to a Cast Member about your disability. Provide as much details as you're comfortable with; they'll do their best to make accommodations for you!

Keep hopping!

Leap

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Nov 5, 2016 at 7:46 p.m. Catherine Says...

My son has autism and I'm happy for this service. We are travelling in February and we have never been to wdw. I think I understand how it works with fastpass, just one thing. We plan on buying magic bands (staying offsite) and I know we load fast passes on there. If I understand correctly, my sons band will have his dac loaded onto his and so everything would be stored within his band?

Reply
Nov 8, 2016 at 12:02 p.m. FrogBlog Says...

Hi Catherine,

Yes, that is correct! All the information will be stored on his MagicBand.

Keep hopping!

Leap

Reply
Oct 27, 2016 at 8:19 p.m. M A Says...

My wife has a heart condition that makes it so she has to move often. Standing or sitting for long periods can cause her to pass out and have seizures. A wheelchair would not help her situation as she needs to be able to walk around. She was given the DAS last year, is it reasonable to expect them to give it again? If denied can we appeal it?

Reply
Nov 1, 2016 at 1:27 p.m. FrogBlog Says...

Hi there,

If she was able to qualify for DAS before, then there's a good chance she'll qualify again. All you have to do is the same procedure you did last time! Explain to the Cast Member her condition and maybe even mention how much the DAS helped before.

Keep hopping!

Leap

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Sep 5, 2016 at 12:31 p.m. Jennifer Says...

Would a DAS be issued for blindness? My mom is completely blind, and uses a cane, and anything that lessens the obstacles in the queue (switchbacks, stairs, pokes, crowds, etc.) would be helpful. In reading the DAS guidelines, it doesn't seem clear at all to me whether or not a visual impairment would qualify . . . Thanks for any thoughts!

Reply
Sep 11, 2016 at 7:08 p.m. FrogBlog Says...

Hi Jennifer,

We can't say for sure whether she would qualify for a DAS. You can always check with Guest Relations to see the type of accommodations made for those with visual impairments. You can find some FAQ's here: https://disneyworld.disney.go.com/faq/guests-with-disabilities/disabilities-visual/

Keep hopping!

Leap

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Aug 5, 2016 at 6:38 a.m. Alex Says...

Thank you for sharing your thoughts. Quite interesting.

Keep posting !

Reply
Jul 26, 2016 at 4:46 a.m. Shelli Says...

We are planning a trip to DL with my 4 year old autistic son next fall. I don't think I will have any issues with getting a DAS for him but I have a few questions that I have not yet seen addressed.

When you get your return time, is it an hour window, like fast pass?

When you do return, do you go to the fast pass line and still have a small wait or do you go to the front of the line?

What is the difference if you use the "Stroller as a wheelchair" service? Do you still have to wait in line with that service? Can you utilize both services together?

Reply
Aug 8, 2016 at 9:16 a.m. FrogBlog Says...

Hi Shelli,

Unlike FastPass, DAS return times do not expire until the park closes that day. So you can return to a reserved attraction any time after the return time. The “stroller as a wheelchair” service behaves pretty much exactly as the wheelchair accommodations. It just allows you to keep your child in their stroller in the attraction queues, instead of having to park it. You must have the stroller-as-wheelchair tag so that cast members know it’s for a disabled person and is counted as a wheelchair. The service doesn’t allow you the same accommodations as the DAS card does; you’ll still have to wait in line. It just allows a stroller the same accommodations as a wheelchair.

Keep hopping!

Leap

Reply
Aug 8, 2016 at 9:15 a.m. FrogBlog Says...

Hi Shelli,

Unlike FastPass, DAS return times do not expire until the park closes that day. So you can return to a reserved attraction any time after the return time.

Keep hopping!

Leap

Reply
Jul 15, 2016 at 2:52 a.m. Sammie Berberet Says...

One more question:

This isn't regarding the DAS but does anyone know if WDW resorts accommodate requests for rooms close to bus stops or the main buildings for disabilities/illnesses? Should I book a "preferred" room to guarantee this?

Reply
Aug 8, 2016 at 9:11 a.m. FrogBlog Says...

Hi Sammie,

Although booking a preferred room can sometimes help, I would certainly call the resort and request a certain room when booking.

Keep hopping!

Leap

Reply
Jul 15, 2016 at 2:45 a.m. Sammie Berberet Says...

We are going to WDW in April 2017 and I am considering requesting a DAS pass for my son. He had a brain tumor surgically removed in January 2016. Overall, he looks and feels well but still suffers from extreme fatigue and also becomes agitated very easily. I'm just worried about him being embarrassed about needing the DAS and not wanting anyone to know he's using it. He just turned 13 and does not like any extra attention from his illness. Does it work just like the FP? Do others around you know that you are using a DAS pass?

Reply
Aug 8, 2016 at 9:10 a.m. FrogBlog Says...

Hi Sammie,

It works pretty similar to FastPass+. Especially since it’s now that it’s on an electronic system! The DAS card is added onto your ticket or MagicBand; when you show up at one of the chosen attractions at your return time, your ticket or Magic Band is scanned and you enter through either the FastPass+ line or an alternate entrance. So it’s not a huge process of having to show an actual DAS card and having to discuss it!

Keep hopping!

Leap

Reply
Jul 13, 2016 at 10:13 p.m. Craig Says...

We are travelling to Orlando on the 22nd July and have got out Disney tickets and done our fast passes but have been made aware of this card from a friend who got the card for her daughter last year due to her being diabetic, due to abdominal surgery 10 months ago I now have a permanent Ileostomy and was wondering if my condition would qualify for the DAS card as I visit the toilet numerous times during the day and standing in long queues would be unbearable if I needed to empty the pouch

Reply
Aug 8, 2016 at 9:10 a.m. FrogBlog Says...

Hi Craig,

Stop by Guest Relations and give the cast member details on your condition; he or she can help you to find accommodations and see if you qualify for DAS. You’re not required to bring a doctor’s note but if you’re comfortable with it, it might help with the details!

Keep hopping!

Leap

Reply
Jul 8, 2016 at 10:38 p.m. Saskia Says...

Hi im going to disney in aug, i am taking my own wheelchair and crutches i suffer with fibromyalgia and hip pain. I cant walk or stand for long periods. Will i be eligible for das card??

Reply
Jul 18, 2016 at 10:09 a.m. FrogBlog Says...

Hi Saskia,

Go to Guest Relations as soon as you enter the park and explain your situation to the Cast Member. They’ll help you out!

Keep hopping!

Leap

Reply
May 29, 2016 at 8:23 p.m. Richard Says...

I have arthritis on my lower back and also sciatica which sends major pain down my lower leg and without sitting or leaning on something to relieve the pain I am limited to the amount of time I can stand. Im 63 years old. Can this program work for me

Reply
Jun 3, 2016 at 3:42 p.m. FrogBlog Says...

Hi Richard,

You could certainly try for it, but also consider renting a wheelchair/ECV to help!

Keep hopping!

Leap

Reply
May 19, 2016 at 2:43 p.m. Bryan Says...

Is pregnancy classed as being eligible for a DAS card?

Reply
Jun 3, 2016 at 3:38 p.m. FrogBlog Says...

Hi Bryan,

No, pregnancy doesn’t usually count! Make sure to check out the attractions beforehand; most you should be able to experience.

Keep hopping!

Leap

Reply
May 18, 2016 at 1:20 p.m. Wondering Says...

I adore Disney, having gone 30 times since age 5. Last two trips with Mom (age 75), I realized that she is not a great walker anymore, she has less patience in her elderly years for stupid tourist behavior and that it is more like work to take her to the park. We did get a scooter and a few times were given access to the shorter disability line, but still it was a lot to go through. So I told my family- I think Disney is beyond her now and we plan easier vacations like cruises- where mom can rest or play bingo and not worry so much. She actually likes the cruises much better and plans one every year now. WIth all the comments, I wonder is a Disney vacation worth it for some people? Disney is exhausting for those perfectly abled to do it. Perhaps rather than worrying over spending $600 for a day where you won't get your money's worth due to limits or someone in your party will suffer (or it will be more like work for the others in the party) plan a vacation that is more everyone in the family friendly. My Aunt was coerced into joining us at Disney one year, as no one except me would leave her at the beach for the day while we went. Halfway through the Magic Kingdom she sat down on a bench and said angrily That's it! I am not moving again today. I knew she was not in any kind of shape to do Disney and I was right. Everyone felt guilty leaving her there alone and we left shortly after. Later she said she would have much rather have stayed alone and watched the ocean than walking in that hot, crowded theme park. Just a thought.... Not everyone has to go to Disney and though it's hard to accept (it was for me with Mom after decades of wonderful memories there), sometimes you have to let memories of earlier fun times there be enough.

Reply
May 14, 2016 at 2:48 p.m. TeacherMom Says...

This is our first time going to Disney World. Which parks have guest relations outside the park? I am hoping to get this taken care the day we arrive (the day before we actually go to the park). Thanks!

Reply
May 16, 2016 at 11:06 a.m. FrogBlog Says...

Hi there,

You will actually have to visit guest relations inside the parks for this service.

Keep hopping!

Leap

Reply
Apr 3, 2016 at 5:42 p.m. SusanLemon Says...

My family just returned from a Disney vacation & I wasn't aware of accommodations for non visible disabilities. My daughter has Scioliosis & it's hard for her to stand for long periods of time but does fine walking around. Would she be able to get a DAS the next time we visit?

Reply
Apr 6, 2016 at 12:37 p.m. FrogBlog Says...

Hi Susan,

You can swing by Guest Services and explain the situation to a cast member to see what type of accommodations can be made.

Keep hopping!

Leap

Reply
Apr 1, 2016 at 2:44 p.m. Sheana Says...

My son (soon to be 11) is really wanting to go to Disneyland this summer for the first time ever. We want it to be as magical as possible for him but I am a little confused by the DAS card. He has high functioning autism, however he has certain "rules" in his mind. On the one hand, long lines and tight crowds would be overwhelming, however on the other hand if he waits in a line to go on a ride he will expect to get on it. I'm not sure that we would be able to explain our way out of a breakdown after too many of these scheduled returns. Also what recommendations are there to do while we wait? Can we line up the next ride or is it only one at a time? What about the parades/fireworks? Any advice would be greatly appreciated.

Reply
Sep 28, 2016 at 6:51 p.m. Stacey Says...

My concerns are similar. We have a son (who will turn nine just before our possible trip to Disney World next year) who has high functioning autism and anxiety. He too has his own rules. However, some days it is hard to tell that he has autism while other days, it is painfully obvious. I am wondering (1) how hard it is to prove that he would need a DAS card and (2) exactly how they work in terms of standing in line. I understand that you have a time to return, but will he have to stand in line? I don't think he could handle that at all (he was near tears a few days ago because of the large crowd waiting to place their order at a local eatery) and that is one of the main reasons we may not go with my parents and siblings on the trip. Thank you for this very informative site and thank you in advance for answering my questions. :)

Reply
Sep 28, 2016 at 5:02 p.m. FrogBlog Says...

Hi Stacey,

From our understanding, you just need to able to describe to the Cast Member your son's condition and how it would affect his ability (and your own) to enjoy his visit at the park. It helps to have a doctor's note describing his condition, but it's definitely not required or needed. It's completely up to you. You won't do a lot of standing in line. Once it's your return time for a certain attraction, you'll usually enter through the FastPass+ queue or an alternate entrance and almost immediately board the attraction.

Definitely express your concerns to the Cast Members; they are there to help you and can make accommodations!

Keep hopping!

Leap

Reply
Apr 6, 2016 at 12:44 p.m. FrogBlog Says...

Hi Scheana,

Definitely talk to Guest Services and give as much detail as you’re comfortable with to the cast member; they can make certain accommodations based on the situation. As far as waiting, try scheduling FastPass return times between your DAS return times. This brings your waiting to a minimum; you shouldn’t have to do much at all! So if you have a FastPass for Space Mountain at 11:00am and another for Big Thunder Mountain Railroad at 12:30, see if you can get a DAS return time between those FastPass times.

If you’re not able to do this for some reason, then check out many of the free things there are to do at Disneyland while waiting for return times. Grab a snack, play a game or see a show! You aren’t able to use DAS for parades and fireworks, but there are specially reserved areas for disabled guests that are first come, first served basis. You can also use FastPass for some of these if you’re worried about not getting a good viewing area.

Keep hopping!

Leap

Reply
Apr 6, 2016 at 12:42 p.m. FrogBlog Says...

Hi Scheana,

He can definitely have an adult with him; the whole party is covered under the disability pass—not just him!

Keep hopping!

Leap

Reply
Apr 1, 2016 at 1:28 a.m. Sophie Washington Says...

Hi there,

I am going to Disney in May - the first holiday in several years due to my health. I have previously used the old system, which worked brilliantly. I have several conditions, have a reduced immune system (so cannot hang around in large crowds) and use a wheelchair. I get tired very easily, so will probably only manage an hour or two at a time - is there still the old system in place for certain circumstances?

Thank you!

Reply
Apr 6, 2016 at 12:45 p.m. FrogBlog Says...

Hi Sophie,

If you stop by Guest Services when you first arrive at the park and explain your conditions, cast members will do their best to accommodate you. The new system completely replaced the old, but accommodations can be made on an individual basis.

Keep hopping!

Leap

Reply
Mar 26, 2016 at 2:01 a.m. Ellen DeJohn Says...

Have not been to Disney since 2006. Shocked to hear about the new system for the disabled. My husband has a lot of problems which requires him to use a scooter. my concern is him waiting in line under the hot sun He is a diabetic and is not to be in any sun for a long time . He wears a hat. whT KIND OF ACCOMDIATIONS CAN YOU MAKE FOR IHIM

Reply
Mar 30, 2016 at 9:42 a.m. FrogBlog Says...

Hi Ellen,

You can stop by Guest Relations and explain your husband’s condition to a Cast Member; they’ll work with you to make suitable accommodations!

Keep hopping!

Leap

Reply
Mar 9, 2016 at 6:33 p.m. Marina Says...

First time I've been to Disney, I used the Guest Assistance card, and for me it was perfect. I have reflux within the saphenous vein, and cannot stand for too long without moving. So I just went to the ride and entered the special line with less waiting.

Now that this DAS Card I can scheddule ONLY ONE ride per time. And Im wondering what to do in the meanwile. Should I stay hopping from ride to ride to attend my needs? This sounds crazy... instead of optimizing time, I lose most of my day wandering through the park, and not be able to enjoy all that I could.

Reply
Mar 9, 2016 at 5:21 p.m. starla Says...

This was interesting and educational. All people using/in a wheelchair are NOT equal.

My mom uses a scooter due to a bum hip and knee and can wait in line forever (although she complains)

I on the other hand, am sick and THAT is why I use a wheelchair (i have my own since well I am sick). I have yet to see Disney fireworks, for I am too wore out by then and have gone home. Standing in line, in the heat, for 60 mins, would put me in the hospital (why we only go during the cool season and first thing in the morning) . I been a passholder for years and my last visit was the first time I heard about DAS. Usually if there is a 30 or more wait, I just bypass that ride (unless it is all inside like Soarin or TheLand). We are going again in April and I am looking forward to trying this and seeing if I can get on a ride that I normally cant, due to the wait.

So that being said my question LOL. Do I tell them what is wrong with me and bring a print out of what can cause my illness to flare up and become serious (heat, lack of sleep, catching a cold/flu etc)

Or do I just go in and say I need a DAS?

Reply
Mar 10, 2016 at 9:20 a.m. FrogBlog Says...

Hi Starla,

Generally, the more information you provide, the better, but how much you share is up to you.

Keep hopping!

Leap

Reply
Mar 8, 2016 at 11:37 a.m. Cathy Says...

Hello, just wondering if you can get the DAS pass from Disney hotels so you dont have to wait on the day at the parks. Thanks :)

Reply
Mar 8, 2016 at 1:36 p.m. FrogBlog Says...

Hi Cathy,

No, you would have to do it in the parks.

Keep hopping!

Leap

Reply
Mar 6, 2016 at 7:55 p.m. Rebecca Berry Says...

Hello! I have been trying to research what happens with a special needs toddler (age 2) at Disneyland. Two year olds do not need a ticket, so how does DAS work for them? I am wondering if DAS at Disneyland is now electronic? I've read so many different things on the web, but I can't seem to find the answers to my questions. By chance do you know? Lastly, have you heard of any resources for learning American Sign Languagy (ASL) signs for Disney characters? I've been googling and looking online, but I can't find any info with ALL the characters. Thanks so much for your help!

Reply
Mar 11, 2016 at 9:26 a.m. FrogBlog Says...

Hi Rebecca,

The DAS should still apply for your 2-year-old. Yes, the system is now electronic. Here is a video of ASL signs for some of the famous characters: http://www.deaftv.com/asl-nook-disney-in-asl/

Keep hopping!

Leap

Reply
Feb 14, 2016 at 8:30 p.m. Grace Says...

Do you think someone who can't deal with stairs would qualify for the DAS? I will obviously go to Guest Relations to ask anyway, but we don't have any problems with waiting in lines or standing or walking, just stairs, which has kept us from doing Jungle Cruise and Big Thunder Mountain Railroad at DL before.

Reply
Feb 26, 2016 at 11:12 a.m. FrogBlog Says...

Hi Grace,

DAS is reserved for those who cannot wait in a conventional queue, so DAS might not be a fit. However, if you have difficulties with stairs, most of the attractions make accommodations for this; you just need to ask a cast member and they’ll be happy to help!

Keep hopping!

Leap

Reply
Jan 31, 2016 at 1:33 p.m. Robin Says...

My daughter and grand-son just invited me to join them in March for their visit to Disney world. I have multiple cardiac issues that make both walking and standing in line very problematic. i also tire very quickly and frequently suffer from angina and shortness of,breath. Is this a "mobility issue" or would it qualify me for a DAS? Also, are there metal detectors in the park? I have a pacemaker and can not go through a metal detector.

Reply
Feb 11, 2016 at 12:33 p.m. FrogBlog Says...

Hi Robin,

You might be suggested to rent a wheelchair or ECV, but you could always try for DAS. Yes, there are metal detectors at each of the four theme parks!

Keep hopping!

Leap

Reply
Jan 28, 2016 at 7:29 p.m. Stephanie Says...

Hi

Thank you so much for this information, it's certainly looking like the perfect option for my husband- so I'm really hoping he'll qualify. He suffers from ulcerative colitis which means he not only needs the toilet urgently but he becomes extremely anxious if he is in a situation where he feels he does not have access to a toilet. Therefore being trapped in a queue is a nightmare for him. We don't expect to queue jump and are perfectly happy to wait our turn, just not physically in the line. This is what I perceive to be the difference between him and a wheelchair user, being in a wheelchair doesn't mean you can't wait inline.

We pay to use a system like this at Legoland and love it, if there's an hour wait, we wait an hour - just not trapped in a queuing system.

I will try to get a doctors note to give us a fighting chance as I really want him to enjoy the trip as much as we do.

Thank you again for the info!

Reply
Aug 12, 2016 at 7:27 p.m. B Says...

Hi

My husband also has ulcerative colitis and this would greatly help his anxiety at waiting in line all that time. I just wondered if the condition granted your husband a DAS?

Reply
Jan 29, 2016 at 10:43 a.m. FrogBlog Says...

Hi Stephanie,

Not a problem! You aren’t required to bring the doctor’s note, but it can certainly help. Have a wonderful trip!

Hoppy planning!

Mommy Frog

Reply
Jan 23, 2016 at 2:46 a.m. Jessica Says...

Hi! Ok I'm slightly confused. I have severe fibromyalgia and my fiancé and I are coming down in April with our family. 8 of us total. So I would have to go back to guest services every single time I want to go on a ride with long waits? I can not stand for a long period of time as per my legs go numb and give out. If my daughter wants to meet Anna and Elsa does it work for that also? I would love to not have to use a wheelchair but if I have to go back and forth to guest services that's so much more walking and so time consuming. Please explain this to me. I really don't want our "familymoon" to be ruined bc of how sick I feel. These past three years have been hard enough! Lol and I don't want an invisible illness to keep me from that either

Reply
Jan 29, 2016 at 10:43 a.m. FrogBlog Says...

Hi Jessica,

If you receive DAS, you won’t have to return to guest services every time! All you’ll have to do is visit a Guest Relations kiosk located throughout the park to receive a return time for an attraction. Yes, DAS does work for all the attractions that offer Disney’s FastPass+ services. In fact, to meet Anna & Elsa, I would recommend getting a DAS return time as soon as the park opens. Hope this helped!

Hoppy planning!

Mommy Frog

Reply
Dec 22, 2015 at 4:14 a.m. CAB Says...

My son is an amputee and qualifies for the DAS card. Before the rule changes he was given the " skip the line" pass. He cannot walk through the park for very long without pain. Do u think that they will make a special accommodations for him? He only rides about 3 rides at each park and we are done.

Reply
Dec 23, 2015 at 7:27 a.m. FrogBlog Says...

Hi there,

Disney will make accommodations on a need-by-need basis, so it certainly does not help to present your son’s case to Guest Relations. They’ll do their best to work with you and figure out a solution!

Keep hopping!

Leap

Reply
Dec 13, 2015 at 4:59 p.m. Julia Says...

I have really bad anxiety and crowd problems, and want to go ask in guest relations about the disability access services, but the social anxiety makes it difficult for me. I don't want to have to ask my family members to do so for me, I just don't. Also while trying to plan what to say to them I have anxiety about getting a rejection. What do I do here? I'm uncomfortable providing medical documents, but it is a medical need. I'm just lost on how to express and make them understand.

Reply
Dec 17, 2015 at 10:46 a.m. FrogBlog Says...

Hi Julia,

The best you can do is try to explain your situation and why you need accommodations for it. They’ll try their best to accommodate you and make sure you have fun at the park!

Keep hopping!

Leap

Reply
Dec 11, 2015 at 3:52 p.m. Matthew Says...

Hi! I had a question if I would be a candidate for the DSA? I previously had a spinal injury which I was told by doctors I can not perform any type of physical activity, or stand for long periods of time. The lower part of my back begins to swell if I move too much too. I also have severe tendinitis in my left knee. The conditions from both my back and my knee restrain me from moving all too much. I can move for about 10 minutes before asking my family for help, leaning on them, or sitting. I am taking medication which comes with several symptoms including: weakness, drowsiness, and anxiety. I really want to enjoy my visit at Disneyland during this time of the season as I have not been able to do so. I don't want my conditions to stop me from not visiting. What is the best thing for me to do? I can bring my medication and doctors notes as proof of my conditions.

Reply
Dec 17, 2015 at 10:46 a.m. FrogBlog Says...

Hi Matthew,

It doesn’t hurt to try for the DAS and bring your proof! However, just be prepared in case your recommended to use a wheelchair or ECV. A lot of times if the disability has to do with mobility/standing, it’ll be recommended you try out a wheelchair or ECV. Best of luck, and hope you enjoy your trip!

Keep hopping!

Leap

Reply
Nov 18, 2015 at 11:49 p.m. Louise Says...

we have visited WDW 6 times over the past 20 years. We have always used the GAC which worked great. In the early days you got on each ride via the exit with little wait times. It then changed to joining the fast pass queue with up to a 30 minute wait which was also fine for our child with autism. However our last trip in July 2013 universal had changed their system to the get a ride time to return. And only allowing one return time at a time. This was a total nightmare. We ended up spending most of the day just wandering around. My son cannot take the heat well and was getting more and more frustrated. His routine is to start at the beginning of the park and work his way round in order of rides as they come. So walking past rides was freaking him out and all the "virtual waiting" was really not working for us. We are visiting again next year and to be honest I'm dreading it as now all the parks operate this system! I have read about extra accommodations to be given re entry passes. Do you know what these are and how they work?

Reply
Nov 30, 2015 at 9:03 a.m. FrogBlog Says...

Hi Louise,

I am not sure about the re-entry passes, but it sounds like you could be a contender for the GAP at Universal. The GAP will give you immediate access to the alternative queue without having to do the virtual waiting. The process can be strenuous to get the pass because you have to meet with a supervisor and explain why the AAP isn’t working for you. But it could be worth it and make your vacation much smoother and fun for everyone.

Keep hopping!

Leap

Reply
Nov 10, 2015 at 1:18 a.m. Heidi malthaner Says...

We are traveling from Spokane, Washington to WDW in December. Our 28 year old son, is autistic, and unable to wait in the lines. This will be our 4th visit to Florida but the first visit with the new DAS system. We are afraid that he won't be able to "change" to the new system because he knows how we always "entered through the exits". I am hoping they will let him do it the old way, since change is so difficult for him. Any thoughts or helpful advice?

Reply
Nov 19, 2015 at 2:02 p.m. FrogBlog Says...

Hi Heidi,

Definitely express these concerns to the cast members when you’re at guest relations. Give them examples and details, discuss how you used the system in the past and how it worked well for your son. Disney makes accommodations based on your needs, so if you express any legitimate concerns with them, they’ll do their best to make sure you receive necessary help!

Keep hopping!

Leap

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