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Home / Blog / Disability Travel / Overview of Disney World's Disability Access Service (DAS)

Overview of Disney World's Disability Access Service (DAS)

by Mommy Frog on January 16, 2025
507 Orlando Video

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Walt Disney World’s approach to assisting guests with disabilities ensures that every guest can enjoy a day at the parks. For families with one or more members needing accommodations, DAS at Disney World — Disability Access Service — can help make a trip comfortable and memorable for everyone. This comprehensive program is about more than just getting expedited access in lines; it is designed to ensure that every guest and family has a toadally amazing Disney experience. Today, we're covering the ins and outs of DAS at Disney World, including the newer changes effective May 20, 2024.

DAS at Disney World - Slinky Dog Dash Roller Coaster

Here are the DAS changes in effect at Walt Disney World, as of May 2024:

  • Walt Disney World has implemented an updated registration process for the Disability Access Service (DAS). The initial registration process must be completed through a live video chat — in-person registration is no longer available at Guest Relations in the theme parks.
  • Up to 30 days before your visit, you must talk with a cast member virtually to determine your eligibility. You do not need to provide documentation. You can also register on the same day of your visit (details below).
  • If eligible for DAS, the guest with a disability and a parent/guardian will need to participate in the registration process. This includes getting a photo taken of the guest registering for DAS.
  • You can have up to four people in your travel party, including the person registered for DAS (exceptions can be made for immediate family members).
  • DAS attraction return time selections can be made in the My Disney Experience app (or at Guest Relations) once in the parks, but not in advance.
  • DAS is valid for the length of your ticket or up to 120 days (whichever comes first) — after that, you will need to re-register. As of Sept. 24, 2024, the validity window has increased to 240 days or the length of your ticket (whichever comes first) for new registrations. Those who registered when it was 120 days will need to re-register at the original 120-day mark.

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What Is DAS?

Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. It is intended to help guests who have difficulty waiting in line queues. The Walt Disney World website states, "DAS is intended to accommodate those guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time."

Instead of physically waiting in a queue, you receive a return time equal to the current standby wait time. You can spend the time anywhere in the park and then return to enjoy the ride. Then you'll enter through the Lightning Lane entrance for reduced wait time in a physical queue. (Looking for information on using Disability Access Service on the West Coast? Hop over to this post for the DAS details at Disneyland.)

DAS at Disney World - DAS Screen on MDE App

As a heads up, you may hear some people refer to it as a disability pass or DAS card. The “pass” or “card” portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. Today, DAS is fully digital and integrated into your ticket or MagicBand, so no additional card or media is needed, and you can receive DAS return times through the My Disney Experience app.

Who Qualifies for Assistance from DAS?

DAS is determined and approved on a case-by-case basis during a video registration call with a cast member. It's intended for guests with non-apparent disabilities that could impact their park experience such as autism or similar. DAS covers both the impacted guest and those in their group (up to four people, including the DAS holder — exceptions can be made for immediate family members).

Wheelchair users can usually be accommodated at the point of entry at most rides, so if your only concern is about lines and boarding with a scooter or wheelchair, you may not need DAS. DAS is designed to support guests who have needs beyond using a wheelchair or limited mobility. If you’re worried about getting through the line queue or accessing a ride with a scooter, you can simply head to your chosen attraction. Cast members are well-trained and will be able to help you navigate.

How Do I Get DAS?

DAS at Disney World - Magic Kingdom City Hall

This is where most of the new changes come into play. As of May 20, 2024, all guests will need to pre-register for DAS via live video chat up to 30 days before a park visit. The live video chat is available from 7 a.m. to 8 p.m.

In-person registration is no longer available, meaning that the cast members will not be able to complete the registration process in the parks. For those requesting same-day registration at any of the Disney World parks, cast members are there to assist but will redirect guests to either a QR Code or a device with a link to conduct the live video chat. It's super hopful to get the DAS registration out of the way in advance, this way you won't be missing out on precious park time!

Guests will need to have valid theme park tickets and a My Disney Experience account before initiating the video call. Make sure everyone in your party is linked in My Disney Experience so everyone can be included in the DAS plans. If you need to modify your party between your initial call and your park visit, pop back into the video chat for help. Already in the park? Guest Relations can swap those linked to your DAS to include three party members, plus the DAS holder, for a total of four. Any more additions will have to be done in the live video chat.

The individual requesting DAS must be present during the video chat, even if it's a parent or guardian registering on their child's behalf. This includes getting a photo taken of the guest registering for DAS. The video call is screen reader-friendly and available with text chat for those with visual or hearing impairments.

Note that DAS is still determined on a case-by-case basis. Documentation is not required. Once registered, DAS is valid for the length of your ticket or up to 240 days, whichever comes first. After that window, you will need to re-register.

Even though guests cannot initially register in person at the parks (only via the live video chat), you can still receive return times at Guest Relations or Guest Experience Team kiosks throughout the parks. Here's where you can find Guest Relations at each park:

  • Magic Kingdom: A Guest Services location is outside of the park turnstiles on the right-hand side. Already inside Magic Kingdom? Head under the railroad tracks, then veer to the left. Guest Services is in City Hall, the first building you’ll see.
  • EPCOT: Before entering the park, head to the far right. Guest Services is located outside of the gates near the monorail entrance. If you are already inside EPCOT, there are Guest Relations locations near Spaceship Earth and near the International Gateway entrance.
  • Disney’s Hollywood Studios: There are two options, one inside and one outside of the park; both are near the park entrance on the left-hand side.
  • Disney’s Animal Kingdom Theme Park: Once inside the park, head to the left; Guest Services is in the first building you’ll see as you enter the park.

DAS at Disney World - Magic Kingdom Guest Experience Cast Members

Frog Family Tip: You can save time by locating a Guest Experience Team found in several locations around each park. You'll recognize these stations by looking out for the big blue umbrellas with the words "Guest Experience Team" and the park's icon printed on them. These cast members will be dressed in a royal blue shirt and black shorts or pants. The Guest Experience Team can help you book, adjust or cancel a return time if you don't have a smartphone to make return times on the app. In addition, the Guest Experience Team can help answer questions about attraction wait times, showtimes, directions and general questions about the Disney World parks.

What Documentation Is Needed for DAS?

DAS at Disney World - Guest Experience Team member at Tron Entrance

You do not need to have a doctor’s note or documentation about you or the individual's disabilities. You do need to be able to describe the accommodations needed to fully enjoy the park. The more details you provide about your needs, the better cast members are able to provide accommodations to assist you. This is a custom program that will be tailored to meet your specific situation. Your stated needs can range from the need for a quiet area to wait in lieu of standing in line, a pass to bring a stroller right to the loading area of a ride or other specific needs your family may have.

How Do I Use DAS at Disney World?

A helpful feature allows registered DAS guests and their party members to make return time selections right in the My Disney Experience app. Once tapped into the park, a DAS button will appear in the app. You can access it by clicking on the bottom three lines and scrolling down the menu. Anyone in the party can make the selections for everyone, but the guest with DAS must be present when the return time is redeemed and tap into the ride queue first before anyone else in the travel party. Guests can still visit the attraction, Guest Relations or a Guest Experience Team umbrella to receive return times.

DAS at Disney World - App View

Return times are day-of selections and are available once you are tapped into the park. When chosen, they reflect the current standby wait. If Peter Pan's Flight is a 50-minute wait, your return time for that attraction would also be 50 minutes. Once the return time starts, it can be used at any time until park close. You can only hold one return time at a time. After scanning into a return time, there's a 10-minute wait time until you can make your next return time selection.

Return times are not able to be booked during Early Theme Park Entry. If park hopping, selections will become available once you tap into that park.

Using the My Disney Experience app to make selections allows for less walking to attractions or Guest Relations to get return times. We are so glad the service is now integrated into the app so all of the planning is in one place!

What Disney World Attractions Accept DAS?

DAS at Disney World - Big Thunder Mountain Railroad at Magic Kingdom

Every attraction in Disney World can accommodate the needs of guests with disabilities; you can hop on over to our full list of Disability Access for Disney World Attractions to get the scoop on each individual ride. Note that the person holding DAS must meet the height requirements of the ride.

How Does DAS Work with Lightning Lane Multi Pass (Formerly Disney Genie)?

You do not need to purchase the Disney Lightning Lane Multi Pass (formerly Genie+) or a Single Pass selection (individual Lightning Lane selections) to utilize DAS. Any ride with a standby wait time is eligible for DAS return times. For attractions using virtual queues (currently Guardians of the Galaxy: Cosmic Rewind and Tiana's Bayou Adventure operate with a virtual queue), all members must have joined the virtual queue first. Once your boarding group is called, cast members will direct you on using DAS.

All attractions still offer return times with DAS and there is no limit to DAS return times for the same attraction (except for attractions that use a virtual queue — you may only join the virtual queue once a day for a particular ride).

You can also combine DAS and Disney Lightning Lane Passes to truly maximize your day! If you purchase the new Lightning Lane Multi Pass, you can make Multi Pass selections along with your DAS return times. You can also purchase Single Pass selections and select an arrival window. All of these options utilize the Lightning Lane entrances. While DAS return times require you to wait the full standby time, Multi Pass and Single Pass selections can be made for the next available time window and can be used right away. Purchasing Disney Lightning Lane Passes is not necessary when utilizing DAS, but there may be days when using both is helpful, such as peak holiday times.

DAS at Disney World - Stroller Tag

DAS Stroller Tags

Guest Relations can provide you with an oversized red sticker for your stroller that allows you to bring a stroller directly to the loading area. Attractions such as Kilimanjaro Safaris require strollers to be parked at specific points in the line. If you have this pass, your child can stay in the stroller until the loading area is reached. There are a few exceptions to the policy, as sometimes guests with a DAS stroller tag may not be able to enter areas that the stroller can’t safely navigate.

Still Have Questions? Here Are Our Frogtastic FAQs!

Got questions? We're all ears! (Yes, frogs have ears.) Here are some of the questions we get most often. Don't see your question here? Drop us a comment and we'll be hoppy to help!

Pre-Registering for DAS

Am I eligible for DAS?

DAS is assigned on a case-by-case basis. You can learn more during the pre-registration live virtual chat.

What if I’m afraid that Disney World's DAS will not accommodate my needs?

Disney works with guests individually in order to accommodate their specific requests and provides assistance for a variety of needs and disabilities. Oftentimes, accommodations will be made at individual attractions. If you have any concerns, tell a cast member and they will find a way to work with you!

Does every member of my party need to be present when DAS is obtained?

As of May 20, 2024, in-person registration is no longer available. All guests must register via live video chat. The DAS user and a parent/guardian must both participate in the registration process.

What else do I need to have prepared for the call?

No documentation is necessary when registering for DAS. You'll want your DAS party linked in the My Family and Friends section of My Disney Experience.

What if I need to modify my party?

If you find that you need to modify your party between your initial call and your park visit, pop back into the virtual chat for help. Guest Relations can swap those linked to your DAS to include three party members, plus the DAS holder, for a total of four. Any additional changes will have to be done in the live video chat.

What if I am an international guest?

International guests can register in advance as soon as they can access the U.S. Walt Disney World website. Registration is available up to 30 days before your visit and even on the day of your park visit.

Is the call only available in English?

At this time, yes. However, there is a chat feature before joining the virtual meeting where guests can indicate if they don’t speak English. Reasonable effort will be made to accommodate those guests.

How many guests in one party can be covered under Disney World DAS?

The maximum is four guests per DAS. This includes the person registered for DAS. Exceptions can be made for immediate family members.

Once I have registered and received DAS at Disney World, what’s next?

Time to have fun! You can start booking return times on the app once you are in the park. Go to that attraction during the allotted time and enjoy! Return times are valid until redeemed prior to park closing. Once you’ve experienced an attraction, you can receive another return time ten minutes after the initial return time.

Using DAS in the Parks

Where do I receive more return times for attractions?

You can book return times on the My Disney Experience app or in person at the attraction or Guest Relations. You can choose another return time for the same attraction or a different one 10 minutes after using the initial return time. Another member of your party can obtain a return time, but the guest with DAS must enter the attraction first before the other party members.

Do the guests with DAS have to board the attraction with the rest of the party?

Yes, the guest with the DAS must enter the attraction. The DAS user does not need to be present when obtaining a return time, though.

Do I have to get a new DAS at the start of each day?

No. As of Sept. 24, 2024, DAS is valid for the length of your ticket or 240 days, whichever is shorter.

How many reservations can I have?

You can only have one active return time at once. The return time will appear as part of your plans in the My Disney Experience app.

Can I cancel a reservation? For example, I grab a reservation for Haunted Mansion but then decide I want to ride Seven Dwarfs Mine Train at that time.

Yes! Return times can now be modified or canceled in the My Disney Experience app. Anyone in the party may modify the reservation, but the guest with DAS must enter the attraction.

Can I use DAS for fireworks and parades?

There are no specific reserved areas for guests using DAS. Guests using DAS with concerns should visit Guest Relations to see what accommodations can be made for fireworks/parade viewing. There are special viewing areas on parade routes and some shows for guests with disabilities. However, those cannot be reserved and are on a first-come, first-served basis.

Do I have to pay to use DAS on Lightning Lane Multi Pass selections (including Single Pass selections)?

DAS does not require any additional purchase with the Disney Lightning Lane Multi Pass system (formerly Disney Genie+). Any attraction with a standby queue can issue DAS return times.

What about rides with virtual queues?

Rides with virtual queues — such as Guardians of the Galaxy: Cosmic Rewind and Tiana's Bayou Adventure require that all members of your party join the virtual queue first. Once your boarding group is called, talk with cast members at the entrance about using DAS.

What happens if I didn't register in advance?

This may change, but on day one of these new DAS changes, Guest Relations at Magic Kingdom supplied a QR code that will connect guests to the virtual chat. Guests were then welcome to use the quiet lobby next door at the Chamber of Commerce building to connect to the call.

What if I need help with my return times while I'm in the park?

You can still make or change return times at Guest Relations and at the Guest Experience Team blue umbrellas.

How do I renew DAS?

You'll follow the same process when you're ready to renew — just share that you'd like to renew in the virtual chat.

Will I get a reminder to renew when DAS expires?

There isn’t a reminder sent to renew — so be sure to mark your calendar!

We hope this overview of Disney World's Disability Access Service answers your questions about the new program. If you've used DAS, we'd love to hear your thoughts about it. Share them in the comments below!

Related: Overview of Universal's Attraction Assistance Pass

Related: Overview of Disneyland Disability Access Service (DAS)

Hoppy planning!

Keep hopping, Mommy Frog!
View Comments

Comments

101–150 of 231 comments
Apr 21, 2021 at 3:39 a.m.
Leslie Says...

Does the family get accommodations as well for the Skyliner/Monorail? I'm only seeing for park attractions... thank you!

Reply
Apr 21, 2021 at 1:05 p.m.
FrogBlog Says...

Hi Leslie,

You're correct — the DAS card is only applicable for attractions. However, transportation options can accommodate motorized scooters, wheelchairs and other assistive devices while on board (though you would need to wait in the normal line). For Skyliner specifically, there is a separate queue for anyone who needs extra time during loading — a gondola would stop off to the side so the other gondolas can keep moving.

Hoppy planning!

Mommy Frog

Reply
Apr 10, 2021 at 7:41 p.m.
Cynthia Says...

Hi! I broke my ankle and are on the road to recovery. By the time I go to Disney World, I will be able to walk, but not stand for long periods of time. It would be a shame to have a swollen ankle or feel like I can’t walk anymore at the end of each day do to our 6 day long trip with lots of walking and standing. I don’t like the idea of renting a wheelchair (there are people who need those rentals more than I probably do). Do you think they’d be willing to provide me with a DAS?

Reply
Apr 12, 2021 at 10:24 a.m.
FrogBlog Says...

Hi Cynthia!

We'd recommend popping into Guest Relations to see what options are available to you - have a great trip!

Hoppy planning!

Mommy Frog

Reply
Apr 6, 2021 at 6:20 p.m.
Shan Says...

I was wondering if you can get the DAS pass the day before your part tickets start? For example if you arrive on a Friday but you tickets do not start until Saturday can you go to the guess services outside of the Magic Kingdom and “apply” for the DAS pass to start the next day or can you only do it day of?

Reply
Apr 8, 2021 at 9:44 a.m.
FrogBlog Says...

Hi Shan,

Unfrogtunately, no, you will need to obtain the DAS card on the day that your park tickets start.

Hoppy planning!

Mommy Frog

Reply
Mar 20, 2021 at 6:40 p.m.
Debbie Says...

Hi we are hoping come Disneyland in 2 years, can someone help regarding the DAS cards please as do we pay for myself and Carer as I’m the disabled one who is going. Also we live UK can anyone tell us how to apply this or do we have to get this before we go and what cost. Hope someone can help please thanku

Reply
Jun 6, 2021 at 3:17 a.m.
Monica Romero Dohnken Says...

Hello Debbie! We’ve used this program several times for our son. No extra charge for DAS. However, cannot get the DAS until the first day of your park visit. I hope this helps.

Reply
Feb 1, 2021 at 4:35 a.m.
Des Says...

If i will be wearing a back brace and i need a motorized scooter am i eligible for a das and my 10 year old has autistic ??

Reply
Feb 1, 2021 at 9:03 a.m.
FrogBlog Says...

Hi Des,

Disney grants the DAS pass on a case-by-case basis, so we'd check with Guest Relations when you enter the park. You are not required to bring any medical paperwork, but if you're comfortable bringing information to share, it never hurts to do so!

Hoppy planning!

Mommy Frog

Reply
Jul 4, 2020 at 8:38 p.m.
Sarah Says...

Do you allow support staff in the parks for a reduced rate?

In Canada many places allow staff supporting individuals with special needs into places with only the individual being charged

Reply
Jul 6, 2020 at 2:49 p.m.
FrogBlog Says...

Hi Sarah!

To our knowledge, a similar program isn't offered at Disney theme parks.

Hoppy planning!

Mommy Frog

Reply
Mar 3, 2020 at 9:33 a.m.
Sharlie Says...

Hi there, my 8 year old son is visually impaired. Regarding the parades, I hear it's a first come first served basis within the allocated areas? He would need to be at the front in order to experience the parades, are there any exceptions for visually impaired guests?

Reply
Apr 28, 2020 at 4:53 p.m.
Faria Abdoelradjak Says...

Hi in Disneyland paris

My son don't have to queue up for rides because of his hearing aid

Is this the same in Orlando?

Reply
Apr 28, 2020 at 3:36 p.m.
FrogBlog Says...

Hi Faria!

We would recommend hopping by Guest Relations upon arriving to the park to ask about DAS! The DAS card is assigned on a case-by-case basis. There are also some accessibility options available, such as assistive listening and handheld captioning devices, that cast members may offer.

Hoppy planning!

Mommy Frog

Reply
Mar 18, 2020 at 2:17 p.m.
FrogBlog Says...

Hi Sharlie!

Disney parades and shows almost always have a special needs section right up front, but these are available on a first come, first served basis. The best way to secure your front row spot at a parade is to get there early and take a seat. Shows offer more flexibility, and if you let the cast member at the door know you have a child with low vision, they will likely be able to accommodate you, even if you have to come back for the next show. You can learn more about seating for disabilities at shows and parades here.

Hoppy planning!

Mommy Frog

Reply
Feb 23, 2020 at 12:50 a.m.
Renee Forbes Says...

Planning to come in September, but I have so many questions because my 7 year old has Autism.

Read through all your information and called and the first person had little to non in answering questions had to ask for supervisor. Supervisor was able to answer more of my questions but still a lot of questions remain. Do you have a fully trained individual who know everything and able to answer all questions. I see posts of issues that families with a disable child and all the problems. Oh yea let me add little to no education in Military benefits program.

Reply
Feb 24, 2020 at 8:49 a.m.
FrogBlog Says...

Hi Renee!

Did you reach out directly to the Disney Parks Disability Services line? If not, we'd suggest giving that a try! They can be reached at (407) 560-2547. We are also happy to answer to the best of our knowledge! We hope you find the answers you are looking for!

Hoppy planning!

Mommy Frog

Reply
Jan 22, 2020 at 3:55 a.m.
Carol Says...

I am 83 yrs old and use both a walker and a cane. Do I need to get FastPass AND DAS? Thanks.

I will be at DisneyWorld for 4 days.

Reply
Jan 22, 2020 at 8:50 a.m.
FrogBlog Says...

Hi Carol!

The two can work together, but don't have to be used together - we'd visit with Guest Relations when you enter to see what the best option to meet your needs is!

Hoppy planning!

Mommy Frog

Reply
Jan 9, 2020 at 6:19 p.m.
Randy B Says...

We have a 6 year old son with moderate hearing loss. He needs to wear hearing aids to hear normal conversations and instructions. Would there be any benefits to using the DAS program in his case? We will be at the resort next week.

Reply
Jan 13, 2020 at 9:22 a.m.
FrogBlog Says...

Hi Randy!

We would definitely recommend hopping by Guest Relations to see what your options are. While DAS might not be the right fit, there are other options that may be beneficial to him, such as closer access at shows to better see the interpreter, access to handheld captioning devices and more. Have a wonderful visit!

Hoppy planning!

Mommy Frog

Reply
Jan 5, 2020 at 5:18 a.m.
Elaina Says...

Hello! I have hyper mobile joints and hip impingement, so it can be rough standing or walking for long periods of time. Are there accommodations that make it so you don’t have to wait in line if the line is over a certain wait time? I wouldn’t want to make accommodations if I didn’t necessarily need them and take up a spot for someone that needs it more.

Reply
Oct 17, 2020 at 1:19 a.m.
Maxie Master Says...

Hello there, I've been really anxious about this,

I do have pain in my legs but im able to walk but need to frequently sit there may be a chance of passing out, I want to leave wheelchairs for those who need it, along with that I struggle with PTSD and severe anxiety i tend to get sensory overload pretty easily and have panic attacks. I was hoping to get an return card so i can go to an rest area or eat somewhere so i can calm down

Reply
Jan 6, 2020 at 1:15 p.m.
FrogBlog Says...

Hi Elaina!

That is exactly what DAS is for! You could use your discretion on when to use DAS if the wait seems do-able for you, but the pass would remain active. Disney distributes DAS on a case-by-case basis, so we recommend hopping to Guest Relations as soon as you enter the park to see what options best meet your needs.

Hoppy planning!

Mommy Frog

Reply
Dec 16, 2019 at 9:31 p.m.
Jane Teskey Says...

What do I have to bring to get a DAS pass as I have joint problems in knees and back I rent a scooter once at the parks. and do you know if I can book a scooter ahead of time? standing and walking is becoming to be more problems we are DVC owners

Reply
Dec 16, 2019 at 4:39 p.m.
FrogBlog Says...

Hi Jane!

If you are renting directly from Disney, advance rentals aren't available, unfortunately, and ECVs are first come, first served. There are many off-site vendors in the area that can help though, which would give you the added benefit of being able to scoot all around property :) Others in the Frog Pond may have recommendations for you!

Hoppy planning!

Mommy Frog

Reply
Dec 9, 2019 at 10:11 p.m.
Stephanie Says...

I have used DAS on multiple trips. And it has gotten progressively worse. It used to function better as there were very clear directions and expectations. Now, it is a bit more complicated having to travel to different locations throughout the park to make arrangements to ride and you have to find various unmarked areas to do so,thus requiring a LOT more walking from people who are walking limited - especially when they are pushing a wheelchair! :) We also had a handful of less than pleasant experiences, being chastized a few times for doing things the "wrong" way following their unclear communication/instruction, our wheelchair being lost, etc.

My suggestion to other people with disabilities would be to research everything months in advance to be ready for your trip. Even then you won't get it all right.

Reply
Nov 24, 2019 at 8:10 a.m.
Danielle Says...

Hello! I have a DAS pass, as I can not stand in lines for long periods of time. Can I use this in conjunction with the fast pass system?

Reply
Nov 25, 2019 at 8:11 a.m.
FrogBlog Says...

Hi Danielle!

You sure can! The two work very well together :) Have a great time!

Hoppy planning!

Mommy Frog

Reply
Nov 6, 2019 at 7:47 p.m.
Kelly Young Says...

I have stage 4 breast cancer in my hip and I am not great standing in queues for very long. I am going to Disney with my husband and 2 girls who are 8:and 11. Would I be entitled to a DAS pass

Reply
Nov 8, 2019 at 3:16 p.m.
FrogBlog Says...

Hi Kelly!

Disney grants the DAS pass on a case-by-case basis, so we'd check with Guest Relations when you enter the park. You are not required to bring any medical paperwork, but if you're comfortable bringing information to share, it never hurts to do so!

Hoppy planning!

Mommy Frog

Reply
Oct 25, 2019 at 4:30 p.m.
Mark Says...

Does DAS work (in terms of return times) during Extra Magic Hours?

Reply
Oct 29, 2019 at 12:33 p.m.
FrogBlog Says...

Hi Mark!

Great question! The toadally awesome DAS pass is available any time the park is open, including during Extra Magic Hours. Parade seating is still first come, first serve, but all regular DAS rules and benefits apply during Extra Magic Hours at all of the Disney World theme parks.

Hoppy planning!

Mommy Frog

Reply
Oct 25, 2019 at 12:08 p.m.
Courtney Says...

We will be attending the Christmas Party this year and would like to know if the DAS pass works during these special events? I understand it will be less crowded, however situations still arise and want to be prepared-thank you

Reply
Oct 25, 2019 at 8:44 a.m.
FrogBlog Says...

Hi Courtney!

DAS is available for the parties, as well - have a wonderful time!

Hoppy planning!

Mommy Frog

Reply
Oct 21, 2019 at 3:47 p.m.
Karen Layton Says...

I am planning on a trip to Disneyland with my husband in the next year. My husband uses a scooter to get around. His scooter is one of the biggest ones made. With your new rules in regards to stroller and size dose this also effect personal scooters. If so what is the wight limit on your scooter and can one be reserved before hand. Especially if his scooter is not allowed. Plus do you have a list of rides available and how accessible they are for someone with joint and size limitations.

Reply
Oct 21, 2019 at 2:20 p.m.
FrogBlog Says...

Hi Karen!

The stroller rules do not affect people with disabilities and wheelchair/scooters, so you are all set in that regard! Here’s a link to the services for guests with mobility disabilities and access for rides. Hope this helps! For most rides, he will need to transfer. For certain rides, the safety bar will need to close, so there is no real way to measure. Always be sure to ask for assistance in slowing or stopping a ride to take the time he needs to board. The maximum weight for a Disneyland ECV is 450 pounds and they cannot be reserved in advance.

Hoppy planning!

Mommy Frog

Reply
Oct 11, 2019 at 12:33 a.m.
Gari Says...

Hi,

I’m planning on visiting Disneyland the end of October 2019 to celebrate the end of my cancer treatment. I will be renting a scooter to get around the park due to I can’t walk much because of chemo & radiation fatigue. Is there any rest areas that one can lay down to recover without having to leave the park for up to an hour. I know there are plenty of benches and chairs but I will need to lay down occasionally.

Any help would greatly appreciated.

Thank you,

Gari

Reply
Oct 11, 2019 at 2:11 p.m.
FrogBlog Says...

Hi Gari!

Congratulations on ending your treatment! I would check in at the First-Aid station. They have cots there and may allow you to rest in comfort. Always communicate your health needs to Disneyland while in the park. We have visited with people undergoing cancer treatment and have found the park to be so helpful and accommodating as long as we explained what we needed. Have a great visit!

Hoppy planning!

Mommy Frog

Reply
Oct 6, 2019 at 3:26 p.m.
LUCIEN ARCHAMBAULT Says...

hello, We r planning a trip to Disney in 2020. We have 5 disabled children, 2 r legally blind. 3 in wheel chairs. All r mentally challenged. How would DAS help us. Ages 28 to 15. Thank you for any help

Reply
Oct 8, 2019 at 3:34 p.m.
FrogBlog Says...

Hi Lucien!

DAS can help your family by providing an alternative to physically waiting in line (almost providing a virtual queue of sorts). With DAS, you'll check in with a ride attendant and receive a return time. Cast Members will be able to walk you through the options available to your family so that you can have the most enjoyable experience possible. They'll also have information about reserved seating for shows and fireworks, too! If you'd like to speak with someone ahead of your visit, Disability Services can be reached at (407) 560-2547. We hope you and your tadpoles have a fantastic trip!

Hoppy planning!

Mommy Frog

Reply
Oct 1, 2019 at 10:27 p.m.
Katrina Says...

How does the DAS card work for Fantasmic at Hollywood Studios? The lines for the show start filling long before the show and before CM are at the FastPass booth. Thanks!

Reply
Oct 4, 2019 at 9:55 a.m.
FrogBlog Says...

Hi Katrina!

Hi!

Great question! Shows like Fantasmic are toadally frogtastic, but they get super busy and are also dark, so the team will want to get you safely seated before the performance. Show your DAS/band to the Cast Member at the entrance and they will either take you to the one of the areas set aside for disabilities or find you a seat near an exit. The difference between the two options depends on the accommodations needed by your family member. A seat in the general disabilities section will work if you do not have sensory issues. If you are traveling with someone with sensory concerns, let them know your family member may become overwhelmed and need to leave during the performance. They will then seat you in an area near an exit so you can easily depart. The stadium becomes very dark, so sitting near an exit is safer for you if you need to make a quick exit.

Hoppy Travels and Enjoy Fantasmic!

Mommy Frog

Reply
Sep 28, 2019 at 3:47 p.m.
Donna Denelle Says...

I have a disability card from state is that ok to use for das . I have arthritis and herniated disc will i qualify?

Reply
Sep 30, 2019 at 9:09 a.m.
FrogBlog Says...

Hi Donna!

We recommend bringing the disability card with you if you're comfortable sharing. Disney makes these decisions on a case-by-case basis, so we recommend hopping to Guest Relations upon entering the park to see what options are available to you.

Hoppy planning!

Mommy Frog

Reply
Sep 4, 2019 at 2:17 p.m.
HELP THE KIDS Says...

ANTHONY P IS ABSOLUTELY CORRECT when he says that the special needs policy is terrible for both parent and child. You still will be waiting on the fast pass line ,that's how you enter, or for your next attraction which you have to make an APPOINTMENT and then wait.. Many we have spoke to have the same complaint. Their policy was changed because of people with no special need ,abusing the policy that once really did help. They now have pushed all our loved ones aside because of that abuse.

Reply
Aug 27, 2019 at 7:41 p.m.
anthony prezioso Says...

Special needs parents!!

Do no be FOOLED!!!! With The DAS pass you still will wait or put on the fast pass line. another wait. accommodations for autistic children are pitiful. We has a terrible time with no help from guest services.

Reply
Jan 25, 2020 at 7:26 p.m.
Scooter Says...

Of course you have to wait, as you should. No one, with the exception of wish trip guests, should be able to access attractions with no wait.

You can wait outside of the line, and even go on other, short-line rides while you wait - that's enough of an advantage.

Reply
Jul 17, 2019 at 10:07 p.m.
Jade Says...

Are the return times generally scheduled for soon after you go to the attraction to request one or does it depend per attraction??

Since the new Star Wars Galaxy’s Edge has no fastpass system in place do you think we would still be able to use DAS on those rides?

Reply
Jul 18, 2019 at 2:56 p.m.
FrogBlog Says...

Hi Jade!

The return time will vary per attraction; the cast member will let you know! DAS does work at Disneyland's Millennium Falcon: Smuggler's Run.

Leap

Reply
Jul 15, 2019 at 8:27 p.m.
Shannon White Says...

Do they allow you to use the DAS on newer rides? Are there limitations to the rides you're allowed to use it one? My mom is coming with us this year and I'm concerned that she can't manage to wait too long with us but wants to join us.

Reply
Jul 16, 2019 at 8:42 a.m.
FrogBlog Says...

Hi Shannon!

In general, there are no ride exclusions from DAS, but this partly depends on the person's condition. Some rides do require a transfer, and if someone has a cast that would protrude from the ride vehicle in any way, they may not be permitted to ride. Hope this helps!

Leap

Reply
Jul 14, 2019 at 3:05 p.m.
Suzanne Ruskowski Says...

Hi! What if we have guests on a different magic band. Like two separate families who purchased the passes separately but one member of one family (me) qualifies for a disability pass. Do the magic bands need to be connected so everyone can use it. So basically, do we need to purchase our magic bands together in order to use the disability pass or can we purchase our passes separately and if so, how do we use the pass? I remember when we went a few years ago they activated my magic band I think? Thank you and hope this question makes sense!

Reply
Jul 15, 2019 at 9:29 a.m.
FrogBlog Says...

Hi Suzanne!

If you don't all have Magic Bands, you can use your park ticket cards similarly. Both will work! However, when you go to get your DAS pass, you'll need all members of your party with you so that a cast member is able to connect the pass to their tickets (whether via card or MagicBand). Have fun!

Leap

Reply
Jul 10, 2019 at 8:36 p.m.
Jose Says...

My aunt had a surgery and she needs a wheelchair. Does she get an DAS card and, does a DAS card includes a fast pass. And if it does, and I have 8 people and her do the 9 of us go through fast pass or only her?

Reply
Jul 11, 2019 at 9:16 a.m.
FrogBlog Says...

Hi Jose!

Disney distributes the DAS pass on a case-by-case basis, so be sure to stop by Guest Relations when you enter the park to see what options you may have. If you are issued a DAS pass, your aunt can add an additional 5 guests (so 6 guests total, including your aunt). When she'd like to ride a ride, she'll need to see the ride attendant and will then be assigned a return time so that she isn't waiting in the standard queue, and anyone else on the pass may also ride at the return time with her. Hope this helps!

Leap

Reply
Jul 8, 2019 at 5:34 a.m.
Ailsa Says...

I'm planning a trip to Tokyo Disneyland just over a month, however I'm going alone. Can I get the DAS pass while travelling alone (I'm used to managing my day to handle my other difficulties so it's only the queues I can't deal with alone, and travelling in a group wouldn't save me from that anyway!)

Reply
Jul 8, 2019 at 2:30 p.m.
FrogBlog Says...

Hi Ailsa!

Solo travelers are eligible for the DAS pass, as well. Have a great trip!

Leap

Reply
Jun 4, 2019 at 1:40 a.m.
Yoel R Rodriguez Says...

Hello I was wondering i suffer from panick attacks and bipolar and i wanted to know if i can get the das card because i can be in long lines because i start getting very nervous.

Reply
Jun 4, 2019 at 8:05 a.m.
FrogBlog Says...

Hi Yoel!

Disney may certainly have options for you. They assign the pass on a case-by-case basis, so we recommend visiting Guest Relations when you enter to see what those options are.

Leap

Reply
May 15, 2019 at 12:13 p.m.
L Sapp Says...

My mom has just had her third surgery to remove bladder cancer. As a result, she has to visit the restroom much more frequently than the average person. Queue lines that exceed 30 minutes will be problematic for her. Is it possible she could qualify for the DAS service?

Reply
May 15, 2019 at 10:37 a.m.
FrogBlog Says...

Hi there!

Yes, it is certainly possible. Disney considers this on a case-by-case basis, so be sure to stop by Guest Services when you arrive to see what options are available.

Leap

Reply
May 9, 2019 at 6:49 p.m.
Tracie Says...

We are planning a trip in the Fall. If we bring a care attendant/ nurse for our daughter, do we get discounts on the Aide's tickets?

Reply
May 13, 2019 at 11:40 a.m.
FrogBlog Says...

Hi Tracie!

No, unfortunately there are no discounts currently offered for caretaker or aide admission tickets.

Leap

Reply
May 1, 2019 at 3:36 a.m.
Maria Says...

First time going to Disneyworld. My husband ideas a DAS pass when we go to Disneyland as well as fast passes. Does it work the same? Utilizing both?

Reply
May 1, 2019 at 4:49 p.m.
FrogBlog Says...

Hi Maria!

Not quite. FastPass+ reservations are made electronically and can be made in advance, while the DAS pass will enable you to get a return time from a Cast Member for an attraction rather than waiting in the queue. You can use both if you'd like to further maximize your time!

Leap

Leap

Reply
Apr 15, 2019 at 11:59 a.m.
SHAUN MITCHELL Says...

Hello,

Coming from the UK Ive been to Disney Paris and attained a Line pass due to my long term disability-24yrs. I assume DAS card would be allowed but my question is the cost of a carer? Is the carer's cost reduced or does Disney operate such a thing? In Paris a carer goes free but Im struggling finding any information.

Many Thanks,

Shaun

Reply
Apr 17, 2019 at 1:08 p.m.
FrogBlog Says...

Hi Shaun!

Unfortunately, it doesn't look like a similar discount/pass is available at Disneyland. If you'd like further information in advance, Disneyland has a dedicated line for Disability Services at (407) 560-2547.

Hoppy planning!

Mommy Frog

Reply
Apr 13, 2019 at 7:01 a.m.
Lucia Says...

Hi, I am 7 months pregnant and we are planning to have the baby moon at Disney but I’m wondering if I qualify for the DAS card?

Reply
Apr 15, 2019 at 8:57 a.m.
FrogBlog Says...

Hi Lucia!

Disney considers this on a case-by-case basis for guests whose needs won't be met with the use of a wheelchair or motorized scooter. A Cast Member at Guest Relations will talk through options to meet your needs when you arrive at the park. Congratulations in advance on your tadpole! What a great way to celebrate :)

Hoppy planning!

Mommy Frog

Reply
Apr 11, 2019 at 3:43 p.m.
Cao Says...

Hi, we are due to be there in October. Is there a minimum age to access the DAS pass? Our daughter will be a year and a half old (18 months) Thanks.

Reply
Apr 11, 2019 at 4:31 p.m.
FrogBlog Says...

Hi Cao!

There is not a minimum age to be eligible for the DAS pass. Visit Guest Relations when you arrive at the park to see what options are available for you and your tadpole.

Hoppy planning!

Mommy Frog

Reply
Apr 5, 2019 at 11:12 a.m.
Margaret Says...

I'll be visiting DL in May and have ulcerative colitis. Without going into grizzly details it is a bowel disease that will most likely prevent me from being able to stand in long line ups without leaving for a washroom. Given the long line ups, getting in line again and again is really going to impact my day and how much I can enjoy. Is this what a DAS pass is intended for. I've read so many blogs and honestly, find most replies from people are very negative and they seem to think that everyone is out to abuse the system, when it isn't always the case. I'm hoping for some advice re the DAS not unwarranted insults and criticism like I've seen on other posts. Please and thank you.

Reply
Apr 9, 2019 at 7:56 a.m.
FrogBlog Says...

Hi Margaret!

We highly recommend visiting Guest Services when you get to the park. They will likely find a happy solution to help you manage your day in the parks. While Disney takes things on a case-by-case basis, people we know with similar issues have used DAS. If you'd like more information before you arrive, you can speak to someone in Disability Services at (407) 560-2547.

Hoppy planning!

Mommy Frog

Reply
Mar 28, 2019 at 12:32 a.m.
Cheryl Says...

Hi, I will be traveling soon to Disney world with my 16 year old daughter who has a brain tumor. When she becomes tired or overly hot she has seizures due to her brain tumor. I am worried that the DAS pass will not meet her needs. Does disneyworld have any other options?

Reply
Mar 28, 2019 at 8:42 a.m.
FrogBlog Says...

Hi Cheryl!

We recommend giving Disability Services a call directly to see what options they may have for you and your daughter. They tend to take things on a case-by-case basis. They can be reached at (407) 560-2547.

Hoppy planning!

Mommy Frog

Reply
Mar 25, 2019 at 11:30 a.m.
Tracy Says...

Hi Im planning on going to Disney World in August and obtaining a DAS pass as my son is autistic and cannot stand in queues for too long my question is he is 14 years old can he go on the ride by himself or does his carer have to go on with him apart from the queuing bit he is a sensible lad and absolutely fine to ride a ride on his own

Reply
Mar 26, 2019 at 7:35 a.m.
FrogBlog Says...

Hi Tracy!

He should be fine to ride alone as he is physically capable and comfortable doing so. Have a frogtastic trip!

Hoppy planning!

Mommy Frog

Reply
Mar 12, 2019 at 6:23 p.m.
JEFF JUSTICE Says...

MY DISABILITY IS NOT A VISIBLE ONE AND I HATE THE TERM DISABLED BUT UNDERSTAND IT IS WHAT IT IS BUT WHY IF I CAN BRING A DOCTOR LETTER STATING MY CONDITION WILL NOT GET BETTER BUT SLOWLY WORSE WHY DO I HAVE TO COME BACK EVERY 60 DAY JUST TO BE REMINDED THAT IM DISABLED (THANKS TO A IDIOT SEMI DRIVER) AND THAT FACT WILL NEVER CHANGE.

Reply
Mar 22, 2019 at 6:11 p.m.
Hazel Says...

Hello Jeff! I understand that it can be difficult to have to re-explain your situation every 60 days. My mom has a non visible disability and it got pretty annoying when we had to explain her situation again every so often (since we were annual pass members). However, I found that most of the time they would let me explain for her and the explanation did not have to be as long or as detailed as the first time. Therefore, if you'd like, maybe you could ask a family member to explain your situation for you and you could just stand next to them. This is just our personal experience, though, and I am not trying to speak on behalf of the Disney parks. Have a great day! :)

Reply
Mar 2, 2019 at 5:49 p.m.
Meredith Colon Says...

Can I buy the DAS card for my adult son ( age 42) and can I pick up the card the night before we go?

Do you need to get it for each park?

Reply
Mar 4, 2019 at 12:54 p.m.
FrogBlog Says...

Hi Meredith!

DAS is a free service for guests who need extra assistance and is good in both parks. You would pick up it in person at either City Hall in Disneyland or chamber of Commerce at Disney California Adventure when you first enter the park.

Hoppy planning!

Mommy Frog

Reply
Feb 20, 2019 at 7:15 a.m.
domini yeske Yeske Care facility Says...

Hello. I have 6 developmentally disabled adults. 3 with balance issues and 1 with a debilitating seizure disorder. We have visited DL resort for the last 18 years. Unfortunately we cannot stay for the fireworks because my clients cannot stand for that long. They so want to see the fireworks at DL and have never been able to. I have noticed that there is a special roped off area with chairs sectioned off with disabled signs posted. Is there anyway we can access this area so my clients can sit down and wait for the fireworks show.? Please let me know as we will be visiting again in May 2019. TY :)

Reply
Feb 21, 2019 at 5:27 p.m.
FrogBlog Says...

Hi Domini!

If there is a Disabled section you should be able to use it. It is first come, first served so arrive early. If the area happens to be a VIP section, then you cannot access it. You are also free to find other benches or sitting areas with good viewing. For example, if you want to watch by Small World, there are raised areas across from Small World with benches and steps that you can claim early. You could also purchase a seated viewing Dining Package for Fantasmic! and watch the fireworks from that seated (on the ground) position. The best advice to is to talk to cast members a few hours before the show so they can assist you and meet your needs. I would also try calling Disability Services ahead of time at (407) 560-2547 to see what advice they may have. Please keep us posted - we'd love for your whole crew to get to see the fireworks!

Hoppy planning!

Mommy Frog

Reply
Jan 31, 2019 at 5:27 a.m.
Jennifer Cross Says...

I'm currently planning a trip to WDW for our whole family, 6 adults 2 children. All of the adults have varying degrees of disabilities. Only 1 is not currently on disability from the government.

Since there's so many of us how should we handle getting the DAS cards and Magic Bands?

Is there a way we can speak to someone before we get there. We are coming from Texas and if we can't get the Cards and Bands there's NO Reason for us to come all the way to Florida. I know another amusement park system is very accommodating. Seeing all these Bad Experiences is really making me nervous.

Reply
Jan 31, 2019 at 3:14 p.m.
FrogBlog Says...

Hi Jennifer,

We certainly understand wanting to speak with someone before you head that way! You can reach Disability Services directly by phone at (407) 560-2547 or by email at [email protected].

Hoppy planning!

Mommy Frog

Reply
Dec 16, 2018 at 2:39 p.m.
Tom Says...

I tore my ACL/PCL and cartilage two weeks before a one week stay at Shades of Green, Disney World. Walking was difficult. We debated cancelling, but the 5 and 7 year old told Dad to suck it up. When we arrived, we rented an electric scooter and Disney made it happen! Buses and monorail attendants got me and my "sweet ride" on and off easily, other patrons kindly gave me a little room to maneuver, and the cast members accommodated me on the rides I could do, and put me were I could see my crew do their thing on those rides I could not. I had a good time, family had a good time, and I learned something about disability. Thanks Disney.

Reply
Nov 26, 2018 at 9:21 p.m.
Emily Says...

Each person in the DAS party will have to have their magic bands scanned at guest services when you first get issued the pass.

Reply
Nov 21, 2018 at 2:06 a.m.
Ruth Martin Says...

"While at Guest Relations, a cast member registering you will give you a return time for the first attraction you’d like to experience that will be added to your ticket or MagicBand."

Disney said this was not accurate. That you have to go to the attraction, they will not set up the first one at Guest Relations.

Reply
Mar 25, 2019 at 3:12 p.m.
Erin Says...

Hi, Ruth! When we used the DAS in 2015 (I had Achilles tendinitis surgery) they set up the first pass for us there at Guest Relations. I would think they would still do that, but you'll need to ask when you get there. The DAS made it possible for me to enjoy that trip with my family-I'm so glad they have it available!

Reply
Nov 27, 2018 at 3:45 p.m.
FrogBlog Says...

Hi Ruth!

Hmmm, we'll have to check this out! In our experience, they set the first one up for you.

Hoppy planning!

Mommy Frog

Reply
Nov 20, 2018 at 6:47 p.m.
Veronica Says...

Can you tell me what time Guest Services opens at Hollywood Studios to get a DAS pass. Our first fast pass is at 9:15. Thank you

Reply
Nov 26, 2018 at 9:34 a.m.
FrogBlog Says...

Hi Veronica!

Guest services opens with the park, and the booth located outside the park gates may open an hour or so earlier.

Hoppy planning!

Mommy Frog

Reply
Oct 17, 2018 at 3:23 a.m.
Ashley Says...

Hi we went to disney world 2 years ago and was able to get a dap for our whole group due to my son having down syndrome, on that visit we stayed at a disney resort and had the magic bands. We are planning a visit at the end of November this year and we are not staying at a resort so we are not getting the magic bands, how do the parks handle guests with a dap that don't have a magic band, or will I need to purchase bands for my family?

Reply
Oct 17, 2018 at 8:54 p.m.
FrogBlog Says...

Hi Ashley!

No worries! You will be able to link the DAS pass to your ticket card just as you did with your Magic Band :)

Hoppy planning!

Mommy Frog

Reply
Oct 11, 2018 at 5:03 a.m.
Lisa Says...

I am reading all of the comments and all customer support says is go see if you qualify. It’s making me nervous enough to cancel my reservations. I already paid for a premium room so the distance to transportation would not be bad. I’m a person that doesn’t look sick, but in all reality I’m very ill. The fact that they won’t even look at a doctor note scared me. How can you honestly have a customer service rep judge whether you need a DAS card!!!!

Reply
Oct 27, 2018 at 4:58 p.m.
Jennifer Says...

Lisa, My daughters have Lyme disease and do not "look sick". When we were there Jan.2018 we had no problems getting a DAS pass for them. I briefly described symptoms and they had no problem issuing a DAS for us. They didn't even ask any questions. I am hoping the same happens for our visit in November.

Reply
Oct 12, 2018 at 10:37 a.m.
FrogBlog Says...

Hi Lisa!

While we are experts on all things Disney, we can't speak for the company when it comes to their disability service policies. This decision is at the discretion of cast members trained to make sure no one is taking advantage of the system, which makes things better for YOU! If it eases your mind, you can always bring a doctor's note as back-up - but in our experience, Disney is respectful of your privacy and prefers to take your word for it. We have heard nothing but great things about these services, so please don't be nervous!

Hoppy planning!

Mommy Frog

Reply
Oct 2, 2018 at 5:50 a.m.
Tori Says...

Hi!

I have plantar fasciitis, :( and it’s so painful at times, do you think I would qualify for a das cars,

As I won’t be able to stand in long queues as my feet will start to get very painful.

Do you think I should ask my doctor for something so it’s proof that I do have it?

Thanks

Reply
Oct 18, 2018 at 1:39 a.m.
Jessica Says...

I went a year ago and I had the same issue with torn ligaments on both feet so I could barely stand and walk for 15 min more less hours. Pain pills were a must daily. I don’t think they asked me my reason for needing it but they do ask you for your limitations I think.

Reply
Oct 4, 2018 at 11:46 a.m.
FrogBlog Says...

Hi Tori!

Disney will not require you to bring a doctor's note or proof. Simply visit guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply

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