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Overview of Disney's Disability Access Service (DAS) Card

by Mommy Frog on August 22, 2019 285 Orlando

Disability Tips for the Park - Disability Access for Disney World Attractions

Walt Disney World’s approach to serving guests with disabilities is designed to ensure that every guest can enjoy rides and attractions in the theme parks and resorts. For families with one or more special needs members, Walt Disney World’s Disability Access Service (DAS) can help make a trip comfortable and memorable for everyone. This comprehensive program is about more than just getting ahead in line; it is designed to ensure that every guest and family has a toadally amazing Disney experience. Here’s what you can expect from the DAS when you visit Disney World!

Disney disability card - Pinnochio at Cinderella CastleDisney DAS & How to Get It | How to Use the DAS | FAQs | Comments

What is the DAS Pass or Card?

Disney’s Disability Access Service, also called the “DAS” or sometimes referred to as the Disney disability pass, is the name for the system in place designed to provide assistance for guests and families with disabilities navigate and enjoy the parks. The “pass” or “card” portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. Today, the DAS is fully digital and integrated into the resort’s wristband or park pass identification, so no additional card or media is needed.

When you are assigned the DAS, it is good for the entire length of your stay (up to 14 days). For Florida or Annual passholders, a DAS is good for up to 60 days.

Who Qualifies for Assistance from the DAS?

Any adult or child with a disability that could endanger them, prevent them from fully enjoying the parks or waiting in a traditional line qualifies for the DAS. This includes guests with both obvious injuries or disabilities and those with less visible, non-apparent disabilities that could impact their park experience. The DAS covers both the impacted guest and those in his or her group; if you have a child with a disability, then your entire group is covered under the DAS (the primary user must be present when the pass is issued).

Disney disability card overview - Wheel chair parade viewing

Guests in wheelchairs can usually be accommodated at the point of entry in most rides, so if your only concern is about lines and boarding with a scooter or wheelchair, you may not need the DAS at all. The DAS is designed to support those guests who have needs beyond being wheelchair-bound or beyond limited mobility. If you’re only worried about getting through the line queue or accessing a ride with a scooter, you can simply head to your chosen attraction. Cast members are well trained and will be able to assist you without the need for the DAS.

Need a DAS? Make Guest Services Your First Stop

Disney disability card overview - Magic Kingdom City Hall

The DAS pass or card you need to fully enjoy the theme parks is available at Guest Services at any of the major theme parks. You can’t get the DAS at your resort or at the ticketing area, you’ll need to head to one of the following Disney World destinations to get started:

Magic Kingdom: A Guest Services location is outside the park turnstiles and to the extreme right. Already inside the Magic Kingdom? Head under the railroad tracks, then veer to the left; Guest Services is in City Hall, the first building you’ll see.

Epcot: Before entering the park, head to the far right; Guest Services is located outside of the gates near the monorail entrance. If you are already inside Epcot, there are Guest Relations locations near Spaceship Earth and near the International Gateway.

Disney’s Hollywood Studios: There are two options, one inside and one outside the park; both are near the park entrance and easily accessible as you arrive.

Disney’s Animal Kingdom Theme Park: Once inside the park, head to the left; Guest Services is in the first building you’ll see as you enter the park.

What Documentation is Needed for the DAS?

Disney disability card overview - Guest relations at Magic Kingdom

You’ll need to have the disabled person who needs DAS assistance with you when you visit one of the issuing locations. The person who will be covered by the pass needs to be present and you must have your tickets or your Magic Bands to complete the process. Allow about 10 minutes to complete the process, but be aware there could be people in front of you. Guest Relations cast members are well versed in the DAS and will walk you and your froglet through the process.

You do not need to have a doctor’s note or even reveal the details about your child or loved one’s disabilities. You do need to describe the accommodations your child needs to fully enjoy the park. The more details you provide about your needs, the better the DAS will work for you. This is a custom program that will be tailored to meet your specific situation. Your stated needs can range from the need for a quiet area to wait in lieu of standing in line, a pass to bring a stroller right to the loading area of a ride or other specific needs your family may have.

DAS Stroller Tags Prevent Wandering

Stroller Tag at Disney WorldFor families traveling with a loved one with autism or a related sensory disability, the DAS offers a way to enjoy attractions without waiting in a crowded, often overwhelming space. The ability to bring a stroller directly to the loading area helps children and teens who are prone to wandering or elopement stay in place. Any stroller can be adapted for this purpose; Guest Relations will provide you with an oversized red sticker for your stroller that will provide you with access. Attractions such as Kilimanjaro Safari require strollers to be abandoned at specific points in the line. If you have this pass, your child can stay in the stroller until the loading area is reached, preventing elopement or discomfort.

How to Use the Disney World DAS Pass

Once you arrive at Guest Relations, you’ll work with a cast member and determine what features of the DAS pass are right for your party. Your child or family member that is registering for the card will need to be present and the cast member will take a photo of them to include in the DAS information. This will be used to identify your party at any ride or attraction entry point. While photos are preferred, your legal ID can be used instead if you do not want your photo taken.

Your information, along with the accommodations needed, will be entered into the DAS and ticketing system and will be available at any attraction you visit. When you arrive at an attraction, let the cast member at the entrance know you are using the DAS and they will assist you from there. Depending on your needs, you may be allowed to enter with a stroller, offered a return time so you do not have to wait in the traditional queue or even conducted to a specialty waiting area for your turn on the ride.

What Disney World Attractions Offer Disability Access or Accept the DAS?

Every attraction in Disney World can accommodate the needs of disabled guests; you can hop on over to our Full List of Disability Access for Disney World Attractions to get the scoop on each individual ride. There are a few exceptions to the policy; guests with a DAS stroller tag may not be able to enter areas that the stroller can’t safely navigate.

Still Have Questions? Here Are Our Frogtastic FAQs!

Does every member one of my party need to be present at Guest Relations when the DAS card is obtained?

No, the Guest Relations cast member will speak with the guest (or guardian) for whom the card will be issued. The cast member will ask how many guests are in the party; this number can be adjusted as necessary at Guest Relations.

Once I have registered and received Disney World's DAS Card, what’s next?

Time to have fun! While at Guest Relations, a cast member registering you will give you a return time for the first attraction you’d like to experience that will be added to your ticket or MagicBand. Go to that attraction during the allotted time and enjoy! Return times are valid until redeemed prior to park closing. Once you’ve experienced an attraction, you can receive another return time for a different one.

Where do I receive more return times for attractions?

At Disney World, you can receive another a return time for the same attraction or a different one as soon as you finish. Another member of your party can obtain a return time, but the guest in possession of the DAS must board the attraction with the party members. Disneyland has many Guest Relation kiosks located throughout the park where additional return times can be made.

Does the DAS Cardholder have to board the attraction with the rest of the party?

Yes, the cardholder must get on the attraction. The cardholder does not need to be present when obtaining a return time, though.

What if I’m afraid that Disney World's DAS card will not accommodate my needs?

Disney works with guests individually in order to accommodate their specific requests and provides assistance for a variety of needs and disabilities. Oftentimes, accommodations will be made at individual attractions if the system is not working at all. If you have any concerns at all, tell a cast member and they will find a way to work with you!

Do I have to get a new Disney World disability pass at each Disney Park I enter?

No, the DAS card may be used for up to 14 days at any of the Walt Disney World theme parks, or at Disneyland Park and Disney California Adventure Park if issued there.

How many reservations can I have?

You can only have one active reservation at a time with Disney Word's DAS card. So, if you sign up for a ride and then go to a different park, a cast member may not allow you to sign up for another since that is still active. You will have to wait until the allotted time of your reservation passes.

Can I forfeit a reservation? For an example, I grab a reservation for Haunted Mansion, but then decide I want to ride Seven Dwarfs Mine Train at that allocated time.

Yes. All you need to do is go to the attraction you wish to ride, verify with the cast member at the greeter position that it is okay to modify the reservation, and a new return time for the preferred attraction will be issued. Note that the new return time will be based on the current wait time for the attraction that you wish to ride, and any time already passed from the original reservation will be lost.

Also, anyone in the party may modify the reservation, but the guest for which the DAS is issued must be present to redeem the reservation and they must experience the attraction.

How many guests in one party can be covered under Disney World's DAS Card?

The maximum is six guests per card. If you have special circumstances or any concerns, talk to Guest Relations.

What if I have more than six party members?

Special accommodations can be made for groups with more than six guests. Just talk to Guest Relations.

Can I use Disney World's DAS card for fireworks and parades?

There are no specific reserved areas for guests using DAS. You may still, however, use a FastPass+ for reserved viewing. It’s actually encouraged for you to continue to use FastPass+ with Disney World's DAS card. If you plan it right, it can really work out to your advantage! Guests using DAS with concerns should visit Guest Relations to see what accommodations can be made for fireworks/parade viewing. There are special viewing areas on parade routes and some shows for guests with disabilities, but those cannot be reserved and are on a first-come, first-served basis.

Can annual passholders still get Disney World's DAS card for up to 60 days, like with the old FASTPASS system?

Yes, the parameters of the new DAS system remain the same for annual passholders.

Will guests on "wish trips" also use DAS?

No, guests on wish trips receive a special "Genie Pass" that allows them FastPass+ entry to park experiences.

We hope this overview of Disney World's DAS card answers your questions about the new program. If you've used the DAS card, we'd love to hear your thoughts about it. Share them in comments below!

Related: Overview of Universal's Attraction Assistance Pass

Related: Overview of Disneyland Disability Access Service (DAS)

Hoppy Planning!

Keep hopping, Mommy Frog!
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101–134 of 134 comments
Jul 8, 2016 at 10:38 p.m. Saskia Says...

Hi im going to disney in aug, i am taking my own wheelchair and crutches i suffer with fibromyalgia and hip pain. I cant walk or stand for long periods. Will i be eligible for das card??

Reply
Jul 18, 2016 at 10:09 a.m. FrogBlog Says...

Hi Saskia,

Go to Guest Relations as soon as you enter the park and explain your situation to the Cast Member. They’ll help you out!

Keep hopping!

Leap

Reply
May 29, 2016 at 8:23 p.m. Richard Says...

I have arthritis on my lower back and also sciatica which sends major pain down my lower leg and without sitting or leaning on something to relieve the pain I am limited to the amount of time I can stand. Im 63 years old. Can this program work for me

Reply
Jun 3, 2016 at 3:42 p.m. FrogBlog Says...

Hi Richard,

You could certainly try for it, but also consider renting a wheelchair/ECV to help!

Keep hopping!

Leap

Reply
May 19, 2016 at 2:43 p.m. Bryan Says...

Is pregnancy classed as being eligible for a DAS card?

Reply
Jun 3, 2016 at 3:38 p.m. FrogBlog Says...

Hi Bryan,

No, pregnancy doesn’t usually count! Make sure to check out the attractions beforehand; most you should be able to experience.

Keep hopping!

Leap

Reply
May 18, 2016 at 1:20 p.m. Wondering Says...

I adore Disney, having gone 30 times since age 5. Last two trips with Mom (age 75), I realized that she is not a great walker anymore, she has less patience in her elderly years for stupid tourist behavior and that it is more like work to take her to the park. We did get a scooter and a few times were given access to the shorter disability line, but still it was a lot to go through. So I told my family- I think Disney is beyond her now and we plan easier vacations like cruises- where mom can rest or play bingo and not worry so much. She actually likes the cruises much better and plans one every year now. WIth all the comments, I wonder is a Disney vacation worth it for some people? Disney is exhausting for those perfectly abled to do it. Perhaps rather than worrying over spending $600 for a day where you won't get your money's worth due to limits or someone in your party will suffer (or it will be more like work for the others in the party) plan a vacation that is more everyone in the family friendly. My Aunt was coerced into joining us at Disney one year, as no one except me would leave her at the beach for the day while we went. Halfway through the Magic Kingdom she sat down on a bench and said angrily That's it! I am not moving again today. I knew she was not in any kind of shape to do Disney and I was right. Everyone felt guilty leaving her there alone and we left shortly after. Later she said she would have much rather have stayed alone and watched the ocean than walking in that hot, crowded theme park. Just a thought.... Not everyone has to go to Disney and though it's hard to accept (it was for me with Mom after decades of wonderful memories there), sometimes you have to let memories of earlier fun times there be enough.

Reply
May 14, 2016 at 2:48 p.m. TeacherMom Says...

This is our first time going to Disney World. Which parks have guest relations outside the park? I am hoping to get this taken care the day we arrive (the day before we actually go to the park). Thanks!

Reply
May 16, 2016 at 11:06 a.m. FrogBlog Says...

Hi there,

You will actually have to visit guest relations inside the parks for this service.

Keep hopping!

Leap

Reply
Apr 3, 2016 at 5:42 p.m. SusanLemon Says...

My family just returned from a Disney vacation & I wasn't aware of accommodations for non visible disabilities. My daughter has Scioliosis & it's hard for her to stand for long periods of time but does fine walking around. Would she be able to get a DAS the next time we visit?

Reply
Apr 6, 2016 at 12:37 p.m. FrogBlog Says...

Hi Susan,

You can swing by Guest Services and explain the situation to a cast member to see what type of accommodations can be made.

Keep hopping!

Leap

Reply
Apr 1, 2016 at 2:44 p.m. Sheana Says...

My son (soon to be 11) is really wanting to go to Disneyland this summer for the first time ever. We want it to be as magical as possible for him but I am a little confused by the DAS card. He has high functioning autism, however he has certain "rules" in his mind. On the one hand, long lines and tight crowds would be overwhelming, however on the other hand if he waits in a line to go on a ride he will expect to get on it. I'm not sure that we would be able to explain our way out of a breakdown after too many of these scheduled returns. Also what recommendations are there to do while we wait? Can we line up the next ride or is it only one at a time? What about the parades/fireworks? Any advice would be greatly appreciated.

Reply
Sep 28, 2016 at 6:51 p.m. Stacey Says...

My concerns are similar. We have a son (who will turn nine just before our possible trip to Disney World next year) who has high functioning autism and anxiety. He too has his own rules. However, some days it is hard to tell that he has autism while other days, it is painfully obvious. I am wondering (1) how hard it is to prove that he would need a DAS card and (2) exactly how they work in terms of standing in line. I understand that you have a time to return, but will he have to stand in line? I don't think he could handle that at all (he was near tears a few days ago because of the large crowd waiting to place their order at a local eatery) and that is one of the main reasons we may not go with my parents and siblings on the trip. Thank you for this very informative site and thank you in advance for answering my questions. :)

Reply
Sep 28, 2016 at 5:02 p.m. FrogBlog Says...

Hi Stacey,

From our understanding, you just need to able to describe to the Cast Member your son's condition and how it would affect his ability (and your own) to enjoy his visit at the park. It helps to have a doctor's note describing his condition, but it's definitely not required or needed. It's completely up to you. You won't do a lot of standing in line. Once it's your return time for a certain attraction, you'll usually enter through the FastPass+ queue or an alternate entrance and almost immediately board the attraction.

Definitely express your concerns to the Cast Members; they are there to help you and can make accommodations!

Keep hopping!

Leap

Reply
Apr 6, 2016 at 12:44 p.m. FrogBlog Says...

Hi Scheana,

Definitely talk to Guest Services and give as much detail as you’re comfortable with to the cast member; they can make certain accommodations based on the situation. As far as waiting, try scheduling FastPass return times between your DAS return times. This brings your waiting to a minimum; you shouldn’t have to do much at all! So if you have a FastPass for Space Mountain at 11:00am and another for Big Thunder Mountain Railroad at 12:30, see if you can get a DAS return time between those FastPass times.

If you’re not able to do this for some reason, then check out many of the free things there are to do at Disneyland while waiting for return times. Grab a snack, play a game or see a show! You aren’t able to use DAS for parades and fireworks, but there are specially reserved areas for disabled guests that are first come, first served basis. You can also use FastPass for some of these if you’re worried about not getting a good viewing area.

Keep hopping!

Leap

Reply
Apr 6, 2016 at 12:42 p.m. FrogBlog Says...

Hi Scheana,

He can definitely have an adult with him; the whole party is covered under the disability pass—not just him!

Keep hopping!

Leap

Reply
Apr 1, 2016 at 1:28 a.m. Sophie Washington Says...

Hi there,

I am going to Disney in May - the first holiday in several years due to my health. I have previously used the old system, which worked brilliantly. I have several conditions, have a reduced immune system (so cannot hang around in large crowds) and use a wheelchair. I get tired very easily, so will probably only manage an hour or two at a time - is there still the old system in place for certain circumstances?

Thank you!

Reply
Apr 6, 2016 at 12:45 p.m. FrogBlog Says...

Hi Sophie,

If you stop by Guest Services when you first arrive at the park and explain your conditions, cast members will do their best to accommodate you. The new system completely replaced the old, but accommodations can be made on an individual basis.

Keep hopping!

Leap

Reply
Mar 26, 2016 at 2:01 a.m. Ellen DeJohn Says...

Have not been to Disney since 2006. Shocked to hear about the new system for the disabled. My husband has a lot of problems which requires him to use a scooter. my concern is him waiting in line under the hot sun He is a diabetic and is not to be in any sun for a long time . He wears a hat. whT KIND OF ACCOMDIATIONS CAN YOU MAKE FOR IHIM

Reply
Mar 30, 2016 at 9:42 a.m. FrogBlog Says...

Hi Ellen,

You can stop by Guest Relations and explain your husband’s condition to a Cast Member; they’ll work with you to make suitable accommodations!

Keep hopping!

Leap

Reply
Mar 9, 2016 at 6:33 p.m. Marina Says...

First time I've been to Disney, I used the Guest Assistance card, and for me it was perfect. I have reflux within the saphenous vein, and cannot stand for too long without moving. So I just went to the ride and entered the special line with less waiting.

Now that this DAS Card I can scheddule ONLY ONE ride per time. And Im wondering what to do in the meanwile. Should I stay hopping from ride to ride to attend my needs? This sounds crazy... instead of optimizing time, I lose most of my day wandering through the park, and not be able to enjoy all that I could.

Reply
Mar 9, 2016 at 5:21 p.m. starla Says...

This was interesting and educational. All people using/in a wheelchair are NOT equal.

My mom uses a scooter due to a bum hip and knee and can wait in line forever (although she complains)

I on the other hand, am sick and THAT is why I use a wheelchair (i have my own since well I am sick). I have yet to see Disney fireworks, for I am too wore out by then and have gone home. Standing in line, in the heat, for 60 mins, would put me in the hospital (why we only go during the cool season and first thing in the morning) . I been a passholder for years and my last visit was the first time I heard about DAS. Usually if there is a 30 or more wait, I just bypass that ride (unless it is all inside like Soarin or TheLand). We are going again in April and I am looking forward to trying this and seeing if I can get on a ride that I normally cant, due to the wait.

So that being said my question LOL. Do I tell them what is wrong with me and bring a print out of what can cause my illness to flare up and become serious (heat, lack of sleep, catching a cold/flu etc)

Or do I just go in and say I need a DAS?

Reply
Mar 10, 2016 at 9:20 a.m. FrogBlog Says...

Hi Starla,

Generally, the more information you provide, the better, but how much you share is up to you.

Keep hopping!

Leap

Reply
Mar 8, 2016 at 11:37 a.m. Cathy Says...

Hello, just wondering if you can get the DAS pass from Disney hotels so you dont have to wait on the day at the parks. Thanks :)

Reply
Mar 8, 2016 at 1:36 p.m. FrogBlog Says...

Hi Cathy,

No, you would have to do it in the parks.

Keep hopping!

Leap

Reply
Mar 6, 2016 at 7:55 p.m. Rebecca Berry Says...

Hello! I have been trying to research what happens with a special needs toddler (age 2) at Disneyland. Two year olds do not need a ticket, so how does DAS work for them? I am wondering if DAS at Disneyland is now electronic? I've read so many different things on the web, but I can't seem to find the answers to my questions. By chance do you know? Lastly, have you heard of any resources for learning American Sign Languagy (ASL) signs for Disney characters? I've been googling and looking online, but I can't find any info with ALL the characters. Thanks so much for your help!

Reply
Mar 11, 2016 at 9:26 a.m. FrogBlog Says...

Hi Rebecca,

The DAS should still apply for your 2-year-old. Yes, the system is now electronic. Here is a video of ASL signs for some of the famous characters: http://www.deaftv.com/asl-nook-disney-in-asl/

Keep hopping!

Leap

Reply
Feb 14, 2016 at 8:30 p.m. Grace Says...

Do you think someone who can't deal with stairs would qualify for the DAS? I will obviously go to Guest Relations to ask anyway, but we don't have any problems with waiting in lines or standing or walking, just stairs, which has kept us from doing Jungle Cruise and Big Thunder Mountain Railroad at DL before.

Reply
Feb 26, 2016 at 11:12 a.m. FrogBlog Says...

Hi Grace,

DAS is reserved for those who cannot wait in a conventional queue, so DAS might not be a fit. However, if you have difficulties with stairs, most of the attractions make accommodations for this; you just need to ask a cast member and they’ll be happy to help!

Keep hopping!

Leap

Reply
Jan 31, 2016 at 1:33 p.m. Robin Says...

My daughter and grand-son just invited me to join them in March for their visit to Disney world. I have multiple cardiac issues that make both walking and standing in line very problematic. i also tire very quickly and frequently suffer from angina and shortness of,breath. Is this a "mobility issue" or would it qualify me for a DAS? Also, are there metal detectors in the park? I have a pacemaker and can not go through a metal detector.

Reply
Feb 11, 2016 at 12:33 p.m. FrogBlog Says...

Hi Robin,

You might be suggested to rent a wheelchair or ECV, but you could always try for DAS. Yes, there are metal detectors at each of the four theme parks!

Keep hopping!

Leap

Reply
Jan 28, 2016 at 7:29 p.m. Stephanie Says...

Hi

Thank you so much for this information, it's certainly looking like the perfect option for my husband- so I'm really hoping he'll qualify. He suffers from ulcerative colitis which means he not only needs the toilet urgently but he becomes extremely anxious if he is in a situation where he feels he does not have access to a toilet. Therefore being trapped in a queue is a nightmare for him. We don't expect to queue jump and are perfectly happy to wait our turn, just not physically in the line. This is what I perceive to be the difference between him and a wheelchair user, being in a wheelchair doesn't mean you can't wait inline.

We pay to use a system like this at Legoland and love it, if there's an hour wait, we wait an hour - just not trapped in a queuing system.

I will try to get a doctors note to give us a fighting chance as I really want him to enjoy the trip as much as we do.

Thank you again for the info!

Reply
Aug 12, 2016 at 7:27 p.m. B Says...

Hi

My husband also has ulcerative colitis and this would greatly help his anxiety at waiting in line all that time. I just wondered if the condition granted your husband a DAS?

Reply
Jan 29, 2016 at 10:43 a.m. FrogBlog Says...

Hi Stephanie,

Not a problem! You aren’t required to bring the doctor’s note, but it can certainly help. Have a wonderful trip!

Hoppy planning!

Mommy Frog

Reply
Jan 23, 2016 at 2:46 a.m. Jessica Says...

Hi! Ok I'm slightly confused. I have severe fibromyalgia and my fiancé and I are coming down in April with our family. 8 of us total. So I would have to go back to guest services every single time I want to go on a ride with long waits? I can not stand for a long period of time as per my legs go numb and give out. If my daughter wants to meet Anna and Elsa does it work for that also? I would love to not have to use a wheelchair but if I have to go back and forth to guest services that's so much more walking and so time consuming. Please explain this to me. I really don't want our "familymoon" to be ruined bc of how sick I feel. These past three years have been hard enough! Lol and I don't want an invisible illness to keep me from that either

Reply
Jan 29, 2016 at 10:43 a.m. FrogBlog Says...

Hi Jessica,

If you receive DAS, you won’t have to return to guest services every time! All you’ll have to do is visit a Guest Relations kiosk located throughout the park to receive a return time for an attraction. Yes, DAS does work for all the attractions that offer Disney’s FastPass+ services. In fact, to meet Anna & Elsa, I would recommend getting a DAS return time as soon as the park opens. Hope this helped!

Hoppy planning!

Mommy Frog

Reply
Dec 22, 2015 at 4:14 a.m. CAB Says...

My son is an amputee and qualifies for the DAS card. Before the rule changes he was given the " skip the line" pass. He cannot walk through the park for very long without pain. Do u think that they will make a special accommodations for him? He only rides about 3 rides at each park and we are done.

Reply
Dec 23, 2015 at 7:27 a.m. FrogBlog Says...

Hi there,

Disney will make accommodations on a need-by-need basis, so it certainly does not help to present your son’s case to Guest Relations. They’ll do their best to work with you and figure out a solution!

Keep hopping!

Leap

Reply
Dec 13, 2015 at 4:59 p.m. Julia Says...

I have really bad anxiety and crowd problems, and want to go ask in guest relations about the disability access services, but the social anxiety makes it difficult for me. I don't want to have to ask my family members to do so for me, I just don't. Also while trying to plan what to say to them I have anxiety about getting a rejection. What do I do here? I'm uncomfortable providing medical documents, but it is a medical need. I'm just lost on how to express and make them understand.

Reply
Dec 17, 2015 at 10:46 a.m. FrogBlog Says...

Hi Julia,

The best you can do is try to explain your situation and why you need accommodations for it. They’ll try their best to accommodate you and make sure you have fun at the park!

Keep hopping!

Leap

Reply
Dec 11, 2015 at 3:52 p.m. Matthew Says...

Hi! I had a question if I would be a candidate for the DSA? I previously had a spinal injury which I was told by doctors I can not perform any type of physical activity, or stand for long periods of time. The lower part of my back begins to swell if I move too much too. I also have severe tendinitis in my left knee. The conditions from both my back and my knee restrain me from moving all too much. I can move for about 10 minutes before asking my family for help, leaning on them, or sitting. I am taking medication which comes with several symptoms including: weakness, drowsiness, and anxiety. I really want to enjoy my visit at Disneyland during this time of the season as I have not been able to do so. I don't want my conditions to stop me from not visiting. What is the best thing for me to do? I can bring my medication and doctors notes as proof of my conditions.

Reply
Dec 17, 2015 at 10:46 a.m. FrogBlog Says...

Hi Matthew,

It doesn’t hurt to try for the DAS and bring your proof! However, just be prepared in case your recommended to use a wheelchair or ECV. A lot of times if the disability has to do with mobility/standing, it’ll be recommended you try out a wheelchair or ECV. Best of luck, and hope you enjoy your trip!

Keep hopping!

Leap

Reply
Nov 18, 2015 at 11:49 p.m. Louise Says...

we have visited WDW 6 times over the past 20 years. We have always used the GAC which worked great. In the early days you got on each ride via the exit with little wait times. It then changed to joining the fast pass queue with up to a 30 minute wait which was also fine for our child with autism. However our last trip in July 2013 universal had changed their system to the get a ride time to return. And only allowing one return time at a time. This was a total nightmare. We ended up spending most of the day just wandering around. My son cannot take the heat well and was getting more and more frustrated. His routine is to start at the beginning of the park and work his way round in order of rides as they come. So walking past rides was freaking him out and all the "virtual waiting" was really not working for us. We are visiting again next year and to be honest I'm dreading it as now all the parks operate this system! I have read about extra accommodations to be given re entry passes. Do you know what these are and how they work?

Reply
Nov 30, 2015 at 9:03 a.m. FrogBlog Says...

Hi Louise,

I am not sure about the re-entry passes, but it sounds like you could be a contender for the GAP at Universal. The GAP will give you immediate access to the alternative queue without having to do the virtual waiting. The process can be strenuous to get the pass because you have to meet with a supervisor and explain why the AAP isn’t working for you. But it could be worth it and make your vacation much smoother and fun for everyone.

Keep hopping!

Leap

Reply
Nov 10, 2015 at 1:18 a.m. Heidi malthaner Says...

We are traveling from Spokane, Washington to WDW in December. Our 28 year old son, is autistic, and unable to wait in the lines. This will be our 4th visit to Florida but the first visit with the new DAS system. We are afraid that he won't be able to "change" to the new system because he knows how we always "entered through the exits". I am hoping they will let him do it the old way, since change is so difficult for him. Any thoughts or helpful advice?

Reply
Nov 19, 2015 at 2:02 p.m. FrogBlog Says...

Hi Heidi,

Definitely express these concerns to the cast members when you’re at guest relations. Give them examples and details, discuss how you used the system in the past and how it worked well for your son. Disney makes accommodations based on your needs, so if you express any legitimate concerns with them, they’ll do their best to make sure you receive necessary help!

Keep hopping!

Leap

Reply
Oct 22, 2015 at 6:57 p.m. Daniel Says...

Just returned from WDW after spending four days. I am 100% total and permanently disabled based on mobility issues and rented a scooter for the trip. Based on Disney web site, I did not apply for a DAS as it noted that one was not necessary if disability was mobility related. I visited several attractions and asked for a return time based on the disability and was denied because the Magic Band was not coded with the DAS code. On one particular attraction, the attendant asked if I was disabled and then asked what my disability was. When I explained that I had mobility issues based on a disease and complications, she stated that I could stand, not ride the scooter, but stand in the que and wait like everyone else. Needless to say, I was shocked at the questions and response. I asked for a manager. The manager stated that mobility issues were not generally considered a disability. Further, she stated that I would not be granted a DAS because mobility disabilities were not considered sufficient to grant the DAS. In addition, she stated that if I had cancer, I may be considered for the DAS. She went on the explain what the attraction attendant should have said. My son interrupted her by confirming what the attraction attendant had stated, not what she should have said. Disappointing at best. I went to the Guest Services facility at Magic Kingdom and encountered a line that was at least 50 deep. Decided with the limited time we had at the park it wasn't worth the wait.

Our experience at Universal Orlando was completely different as they were extremely accommodating.

I understand the need by WDW to eliminate, as best they can, the abuses of the DAS. However, in doing so I believe that they have not provided equal access to the attractions as a non-disabled person. It is even more disturbing when individuals/employees make statements and ask questions that are clearly in violation of Federal and State laws.

Reply
Oct 14, 2015 at 1:26 a.m. Erintwinmom Says...

Hi will be taking disabled twins for a day in Disneyland this summer, I know that they will only issue one das to the family. My question is I noticed their are no wheelchair accessible rides in fantasy land, can I have both a das and a wheelchair return time?

Reply
Oct 23, 2015 at 8:26 a.m. FrogBlog Says...

Hi there,

Check out this list of rides and accessibility:

https://disneyland.disney.go.com/guest-services/mobility-disabilities/

There are some rides/attraction in Fantasyland that you can stay in a wheelchair (carousel). Some, you have to transfer from an electric conveyance vehicle into an available wheelchair.

A guest whose disability is based on the necessity to use a wheelchair or scooter does not need DAS. Depending on the attraction, guests utilizing a wheelchair or scooter will either wait in the standard queue or receive a return time at the attraction comparable to the current wait time.

Many Disneyland ride lines cannot accommodate a wheelchair (being built in the 1950s), so you might get a time to return. Almost every line in Disney California Adventure was built to accommodate wheelchairs, so people in wheelchairs can wait in the normal line with other guests.

If your child/children qualify for a DAS (perhaps they have other disabilities besides their physical limitations?), they can use the DAS (and likely the return time for a wheelchair for other rides), and they can also use these in conjunction with FastPasses for rides that have a Fast Pass. I would utilize Fast Pass for the rides that have that option and save the DAS or wheelchair return for other rides.

Keep hopping!

Leap

Reply
Oct 7, 2015 at 8:15 p.m. Kim Says...

I will be at WDW this next week I'm really not understanding this DAS card thing I have severe fracture on top of my foot and I am in a air boot and had to rent a scooter for our trip I can walk or stand for no more than 15/20 mins most ride wait time going to be longer than that not understanding how I'm going to be able to not have to wait 45 mins in a line

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Oct 8, 2015 at 11:12 a.m. FrogBlog Says...

Hi Kim,

The DAS is generally not assigned to those who’s disability is solely based on the necessity to use a motorized scooter/wheelchair. Most attractions offer an alternate entrance or queue designed specifically for those with wheelchairs/scooters. You should be able to wait in line on your scooter for almost all attractions! You can check out the disability accommodations of each Disney World attractions by reading our other post: https://www.undercovertourist.com/blog/disney-world-disability-access-attractions/

Keep hopping!

Leap

Reply
Oct 5, 2015 at 12:27 a.m. Maryann Says...

My daughter will be going on a school trip to MK and she needs a DAS. I will not be there with her. Can she still obtain the card for herself?

Reply
Oct 6, 2015 at 10:40 a.m. FrogBlog Says...

Hi Maryann,

She should be able to obtain it by herself. You have to be at least 14 years old to enter the park alone, but if it's a school trip, then I am guessing there will be plenty of supervisors/teachers there. It might help to have a supervisor/teacher there with her at Guest Services when she's obtaining the card. It also couldnt hurt to have a signed note from you.

Some tips:

  • Write details and everything down she needs to say to the Cast Members; it might make it less scary and frustrating for her to explain why she needs the card.
  • Have her take a doctor's note if you (and your daughter) are comfortable with it. This could also help, but is not necessary, though.

If you’re still unsure, call Guest Services at (407) 560-2547 and they’ll be able to give you the official word!

Keep hopping!

Leap

Reply
Sep 21, 2015 at 5:04 p.m. Melody Says...

I'm suprising my girlfriend with a trip to Disneyland, which I wouldn't not have originally planded if I didn't find out about this DAS. I have plantar fasciitis, so I can't stand for long periods of time. Therefore I can't wait in lines on top of walking around and standing in the park without feeling excruciating pain after a half hour or so. My disability isn't visible at all, so I'm afraid that the park won't give me DAS, or will maybe force me to rent a wheelchair or something. Hopefully I don't make this trip to Disneyland and find out I'll have to be in pain all day or sit down every minute in the lines like I usually do.

Reply
Sep 24, 2015 at 8:49 a.m. FrogBlog Says...

Hi Melody,

The best thing to do is speak to the cast members at Guest Relations when you first arrive at the park. Bring a doctor’s note if you're comfortable with it and use details as much as possible. It's possible you won't be given DAS and instead, asked to rent a wheelchair/ECV. Prepare yourself for this if that’s the case! Disney does its best to accommodate guests on an individual basis, but if they find a solution without having to use DAS, then they probably will!

The majority of the attractions at Disney do offer accommodations for wheelchairs, so don’t feel down if you have to take that route. You’ll still have fun and can enjoy the park!

Keep hopping!

Leap

Reply
Aug 17, 2015 at 5:45 p.m. Kristen Says...

When did this policy actually change? Are they still giving out the "`skip the line passes?" My coworker was there at the end of April and they just skipped the queue the entire time. Her cousin has down syndrome and lives in Florida so she just joined them for the day so they wouldn't have to wait in queue. In my opinion this is kind of cheating the system, because her family of 5 would not have gotten this without the cousin.

My 2 year old has cerebral palsy, cannot walk and gets extremely upset when not moving. What would I need to provide to get the DAS?

Kristen

Reply
Aug 24, 2015 at 2:54 p.m. FrogBlog Says...

Hi Kristen,

Disney changed its policy for accommodating guests with disabilities in October of 2013. The Guest Assistance Card was replaced at this time (it allowed guests with disabilities, who could not wait in a conventional queue, to skip the lines). Although, Disney does look at each individual case and makes accommodations based on what they deem necessary for the guest to enjoy their time at the park.

You are not required to bring doctor’s proof to receive DAS, but it might help if you are comfortable with it. Explain as much detail and information as possible about your child’s disability to the Cast Member at Guest Relations. The more you provide, the better they are able to assist you!

Hoppy planning!

Mommy Frog

Reply
Mar 29, 2016 at 8:51 a.m. Jen Says...

My husband has severe degenerative disc disease in his neck and back. Standing still and sitting are two of the most painful positions he can be in. Luckily, he teaches for a living and can pace in front of the classroom while lecturing. He hasn't even been able to participate in his college's graduation ceremonies the last few years (which are mandatory for staff) because he cannot sit that long. His pain specialist Dr. has excused him from this obligation. Walking is not an issue...just sitting and standing. Would he qualify for the DAS card? He has plenty of medical documentation he'd be happy to bring.

Reply
Apr 11, 2016 at 5:26 p.m. Stacy Says...

We are at Disney now and my dad has a similar problem. He can walk fine but not stand. We got the pass at MK guest relations and then didn't even question it. You shouldn't have a problem

Reply
Apr 6, 2016 at 12:46 p.m. FrogBlog Says...

Hi Jen,

You can definitely try for the DAS card. Give as much detail as you’re comfortable with and it doesn’t hurt to bring medical documentation if you’re OK with it.

Keep hopping!

Leap

Reply
Jul 27, 2015 at 5:52 a.m. Rebecca Hein Says...

Hi! I had a few questions about how FastPass+ works with the DAS card. Mostly, just that - how! I know fairly well the ins and outs of both services, but using them together seems messy. I'm going to WDW in November with my daughter (4), but I'm thankful to say that I'm the one in need of the pass. I have chronic panic disorder and chronic anxiety disorder, and regulalry take sedatives for spells. Crowds are a big trigger - speed and quiet time would both be needed. Has anyone else gotten a pass for mental disorders such as these?

Reply
Aug 5, 2015 at 1:09 p.m. FrogBlog Says...

Hi Rebecca,

Using DAS and FastPass+ does require a lot of planning, but if you get it right, it can work out to your favor. Plan out your day with what attractions you want to experience for that particular day and in what priority. Schedule your three FastPass+ for the busy times at the park and for priority attractions. Once you get to the park, if you are able to get DAS, then use it to receive return times in between your FastPass+ return times. It takes a lot of time configuring and planning, but if you schedule everything correctly, it’ll save you a lot of time and you’ll basically never have to really wait in much of a line.

Here’s an example:

If you’re planning a day at Magic Kingdom, you might decide to choose Splash Mountain, Peter Pan’s Flight and Seven Dwarfs Mine Train for your tree FastPass+ reservations (you can choose any attractions you like, this is just an example). When going to your first FastPass+ reservation, drop by another attraction you’d like to experience, such as Under the Sea ~ Journey of the Little Mermaid and get a DAS return time. Ride your first FastPass+ attraction and then go to your DAS return time. Repeat the process. The goal is to have a DAS return time in between FastPass+ reservations.

Hope this helps! As far getting a DAS card for those types of disorders, supply the Cast Member at Guest Relations with as much detail and information as possible about your disorders. You aren’t required to show them doctor’s proof, but it could help – it’s completely up to your discretion. Disney assigns DAS when they deem necessary and is designed for those who cannot wait in a conventional queue environment due to a disability. So it is worth a try!

Keep hopping!

Leap

Reply
Apr 9, 2016 at 10:22 a.m. Miranda Compton Says...

Thanks Leah! This was very helpful and answered my question perfectly!

Reply
Jul 12, 2015 at 7:43 a.m. Stephanie Spowart Says...

As a disabled person myself who enjoyed several trips to Disney before and after I became physically and mentally disabled, I am stunned at the new disabled pass. Why has Disney listened to the few 'uneducated' people that see someone so called jump the queue when they are not physically disabled, but may have autism for example and then complain that the person they saw had "nothing wrong with them" and they abused the system. As a Disney employee as given the pass knowing the disability, shouldn't Disney be updating their disability access budget explaing this to the ignorant few public rather than listening to them and spoiling the few special days a disabled person can have? Disney are actually saying - in my opinion - that their staff are giving the disability access cards to anybody - which I am sure is incorrect. If these people who feel that they have had to queue is unfair, then I for one would love to swap places. I'll happily queue for a couple of hours being pain free, able to stand and not be fatigued. They can get on the ride first, but they can have the disability too. I'm sure they would recall that complaint. Gutted that Disney has chosen to go backwards with their policy. The lack of understanding you are displaying to the range of disabilities that are not just physical is disappointing. I hope all the charities that send disabled people to Disney for a once in a lifetime trip and every disabled person now complains. Will you listen to us?

Reply
Feb 20, 2016 at 5:58 a.m. Colleen Says...

Families were hiring people with disabilities to tour the park with them, so they could use their disability card. Other people were posting online how to get a card, even if they weren't disabled.

When you see two families, with 5 kids between them, both with the cards, and the whole family running around (literally), all day, it's clear they don't have a physical disability. You can tell that none of the kids had autism. They happily went into many crowded places, like restaurants and waited (we bumped into them all day), so it wasn't a crowd issue....so, if it isn't mobility, and isn't crowd/waiting, then they don't need the accommodation.

Yes, this was really wide spread.

Reply
Nov 15, 2016 at 10:51 p.m. Danielle Says...

You know, your comment makes me feel like crying. My 5 year old son looks typical a lot of the time, but he isn't. In fact, we are always thinking about what he can handle and what to do if he starts to fall apart. And if he does fall apart, it usually looks like a spoiled best tantrum. But listen, you'll have to take my word for it. He's disabled and he needs us all to make a little space for him. I understand that knowledge isn't always easy to come by, but I hope you somehow get what you need to show compassion to everyone.

Reply
Jun 21, 2016 at 8:03 a.m. Lorin Says...

It's the lack of knowledge and ignorance like this that makes people like me without visual disabilities feel guilty for being disabled. I'd give anything to not have arthritis of the spine. Because thethe vertebraes are fusing, I experience extreme pain after walking or standing for long periods. It when hurts to sit most of the time. But since I look healthy, maybe I should just stay home, rob my kids of the chance to experience things like Disney so people like you don't assume I'm faking it & give me the dirty looks I'm now accustomed to. Would that make you feel better?

Reply
Apr 28, 2016 at 3:54 p.m. Karen Says...

Wow, your comments are very rude and offensive. My daughter is almost 7 and had ASD. Guess what, she goes into public places and crowded spaces. Know why, it's what we expect from her and add her parents we do everything we can to make sure she's not overly stimulated.

Reply
Mar 9, 2016 at 6:54 p.m. Marina Says...

Im sorry, but I can run around all day long, and dont feel any pain. I'm a athlet, run 6 miles 3x a week, work out, play volleyball, tennis and everything. But a suffer from serious pain if I stay stand still for more than 5 minutes, since I have reflux within the saphenouns vein, my legs start to swell, become numb and I feel terrible pain. So, am I lying, just because I look like a "heathy" person?

Reply
Apr 2, 2016 at 4:58 p.m. Meg Says...

Thank you, Marina! I've had various issues with my legs since I was very young and while I look healthy, and can walk (usually) quite well, people always assumed I was lying. I have the same problem in that I feel extreme pain if I stand for too long so this new pass is actually quite good for me as it allows me to sit down and wait, rather than having to que up.

Reply
Jun 29, 2015 at 10:11 p.m. cynthia wagner Says...

please help me! we are going on our first ever family trip to orlando or anywhere. My husband is disabled and I am trying to get all of our tickets and such ahead of time.There is 7 in our group and my husband is on oxygen but he can take it off but he can not walk the park it would be too much we want to be able to go everywhere and do it all but will not have but a day to do it so can I have any information you can give so I can get this all done before we come in november this year. I am going crazy trying to weed through all the costs what we need and so one

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Jul 12, 2015 at 9:54 p.m. Bobby Says...

So when, I an a to Orland I needed a electric scooter there are a lot of companies that will rent thrm,to you and drop them off and pick them up at your hotel if you are staying in disney property. All of the buses are accessible so that is a good thing and disney tried really hard to keep your party together. Of course this means you may have to wait for,the next bus. But all in all it wasn't too bad

Reply
Jul 2, 2015 at 3:58 p.m. FrogBlog Says...

Hi Cynthia,

I would recommend calling ahead of time and asking what arrangements can be made, or heading to Guest Relations as soon as you enter the park to figure out what accommodations, if any, can be made. Disney has guides on what rides are accessible to those with disabilities and as far as parades/fireworks go, there are reserved spots for those with disabilities. They are first-come, first-served, so arrive early!

Here are guides that can help you figure out what attractions are accessible and easy to get to:

https://disneyworld.disney.go.com/media/wdw_nextgen/CoreCatalog/WaltDisneyWorld/en_us/PDF/magic-kingdom-guide-guest-disability-november-2012.pdf

https://disneyworld.disney.go.com/media/wdw_nextgen/CoreCatalog/WaltDisneyWorld/en_us/PDF/disneys-animal-kingdom-theme-park-disability-guide-november-2012.pdf

https://disneyworld.disney.go.com/media/wdw_nextgen/CoreCatalog/WaltDisneyWorld/en_us/PDF/disneys-hollywood-studios-disability-guide-november-2012.pdf

https://disneyworld.disney.go.com/media/wdw_nextgen/CoreCatalog/WaltDisneyWorld/en_us/PDF/epcot-guide-guest-disability-november-2012.pdf

All Disney hotels have accessible rooms available to make things easier for you; you just need to request them when you reserve a room if you decide to stay on-site (there’s also convenient transportation to the parks).

Make a list of what is priority for your family; we have touring plans for each of the parks to help you make the most of your time! Let us know if we can help with anything else.

Keep hopping!

Leap

Reply
Jun 26, 2015 at 11:28 a.m. Christine Says...

Sadly this policy does not truly consider the needs of many disable people. My child has cerebral palsy and uses a wheelchair for mobility. Because of her fatigue she can only last at the park for a few hours. The only policy allowed us to make the most of that time. With the new policy we will be waiting around quite a bit - so it won't be on an actual line but it's still a wait and there's not much she can physically do except sit around. What a shame because Disney was our regular vacation spot - we've been many times and even bought a timeshare in Orlando. This is a huge step backwards. What a disappointment.

Reply
Jun 13, 2016 at 2:25 a.m. Willow Says...

It says "In unique situations, our Guest Relations staff will discuss special accommodations for persons who are concerned DAS doesn't meet their needs (e.g., those whose disability limits the duration of their visit to the park or limits their choice of attractions)."

So your situation is covered.

Reply
Feb 19, 2016 at 3:35 a.m. Lee Says...

I agee..I lost my leg in Iraq..it's shameful the way you're treated now. I gave my season passes of 10 yrs up.

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Jun 25, 2015 at 11:58 p.m. Josephine Says...

i will say this still is such a shame . My son has autism . Not really something that is visiable . A child with autism has a time understanding this is our return time . The crowds thinking of what to do while you wait . It's a challenge for a child with autism

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Jun 11, 2017 at 4:20 p.m. Julie Burr Says...

Yes! I have 2 kids with special needs. One has SPD and the other severe anxiety. I understand that there was abuse of the system going on but this doesn't help those who struggle in these other areas like autism and SPD. My sister has several kids with Autism and TS and they have never been able to go to Disneyland because of this. It breaks my heart.

Reply
Aug 20, 2016 at 10:31 p.m. Rob lynch Says...

I have an aultisic son. I'm going to Disney in may 17. I think this is a very fair way they are doing things. After all who ever wants to go on the ride should wait there turn. It's nice to have the freedom to have a walk while waiting. Kids need to lean to wait in line for things that's life...after all I bet no one has a problem queuing up for the disabled pass on the first day I bet....when it suits I guess.

Reply
Dec 2, 2016 at 10:08 p.m. Catherine Brioche Says...

I found your comment upsetting and illustrates the lack of understanding people have. My son has complex needs including autism and mobility problems. Queuing at guest services has always been an issue for us. Often my husband and I have to separate whilst he walks around & finds something to distract my son whilst I queue. My son doesn't understand & becomes extremely distressed not understanding why like the rest of the visitors he can't begin the experience immediately. He becomes distressed and angry & very difficult to manage in queues. It is a constant battle and because we don't want him to miss out we persevere. I'd love to be in a position where we could stand in a queue for hours. People don't realise how lucky they are to have that choice.

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Jan 20, 2017 at 1:41 a.m. R. Owens Says...

Thank you for honesty Catherine. I agree with you completely. Our youngest of 5 has Trisomy 21 and is on the ASD Spectrum amongst other issues. He truly can not understand many things (such as waiting in long lines). These passes are life savers with him. Without such an option, our older kids would not have the opportunity to experience things such as Disney either, because it is too stressful for all of us (especially our youngest). He ia also a child that will wander off because something caught his attention, but he can not verbalize his wants or needs, so being able to keep him in a stroller while we wait is essential to his safety. Thank you Disney for striving to make the trip "magical" for everyone.

Reply
Oct 19, 2017 at 9:29 p.m. Curious Says...

Does your son wait in line for food or is it rushed right away? It seems dining experiences would be out as well and def no restaurants with the wait. How would you handle waiting for parades? Does he wait for bathrooms or do you have fastpasses for them? I woild hate to see what happens when it opens if theres a line. You cant take turns going into the park. Also avoid All buses and monorail systems. Its weird too Ive had fastpasses & STILL waited in line for 5-10 min sometimes! How woild that go over? Lines everywhere!

Im just surpised the only lines your upset about are rides. In addition to your 3 fastpasses & other 4th pass (which is not nearly good enough).

So if everyone felt the same way as you and 25% of those people have children with the same issues (or have them themselves) what do you think will happen to the lines if you all can que instantly no matter what?

Reply
Oct 26, 2015 at 5:24 p.m. MooCow Says...

The disability doesn't have to be visible, you don't have to present any proof. You just tell the park your son's needs to get a DAS pass so that he won't have to wait in the lines themselves, you'll be given a return time to attend a particular ride instead and can go do something else in that time, and you can still use the regular fast pass system in addition to that to avoid long lines at other rides where the FP is available. My children don't have disabilities so we just plan, start early and use fast passes all day and can avoid long lines pretty easily. We just got back from a 3-day DL trip over a crowded weekend and didn't wait for any ride for more than 15 mins by planning carefully and using fast passes.

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Oct 6, 2015 at 1:05 a.m. Momma ra ch Says...

My son is also autistic , we went for 5 days in august ... used the Das pass ... it work perfectly for my son... we rode every ride he could handle ,matterhorn ,spacemoutain,radiator springs , the big ones with no problems ... I like the new Das system .. it is exactly what we needed ... thanks disney for helping us thru our magical time there ...hoping to win a lottery so I can aford to go again this summer ... wish and hopes .. momma ra ch

Reply
Jun 25, 2015 at 6:07 p.m. Amanda Says...

Is the Guest Relations Lobby @ AK outside the turnstiles? I would like to get there early and deal with this before the park opens. Thanks!

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May 18, 2016 at 2:49 a.m. Irma Says...

I need a wheelchair when i go how Many people can go with me in the fast line?

Reply
Oct 11, 2016 at 12:20 a.m. Robin Says...

Wheelchairs wait in line like everyone else, most que lines are now wide enough.

Reply
Jul 7, 2015 at 11:47 a.m. FrogBlog Says...

Hi Amanda,

Yes, there is guest relations outside the park.

Keep hopping!

Leap

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