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Overview of Disney World's Disability Access Service (DAS)

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Walt Disney World’s approach to assisting guests with disabilities ensures that every guest can enjoy a day at the parks. For families with one or more members needing accommodations, DAS at Disney World — Disability Access Service — can help make a trip comfortable and memorable for everyone. This comprehensive program is about more than just getting expedited access in lines; it is designed to ensure that every guest and family have a toadally amazing Disney experience. Today, we're covering the ins and outs of DAS at Disney World, including the new changes effective May 20, 2024.

DAS at Disney World - Slinky Dog Dash Roller Coaster

NEW DAS changes are in effect at Walt Disney World:

  • Walt Disney World has implemented an updated registration process for the Disability Access Service (DAS). The initial registration process must be completed through a live video chat — in-person registration is no longer available at Guest Relations in the theme parks.
  • Up to 30 days before your visit, you must talk with a cast member virtually to determine your eligibility. You do not need to provide documentation. You can also register on the day of your visit.
  • If eligible for DAS, the guest with a disability or a parent/guardian will need to participate in the registration process. This includes getting a photo taken of the guest registering for DAS.
  • You can have up to four people in your travel party, including the person registered for DAS (exceptions can be made for immediate family members).
  • DAS attraction return time selections can be made in the My Disney Experience app (or at Guest Relations) once in the parks, but not in advance.
  • DAS is valid for the length of your ticket or up to 120 days (whichever comes first) — after that, you will need to re-register.

What Is DAS?

Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. It is intended to help guests who have difficulty waiting in line queues.

Instead of physically waiting in a queue, you receive a return time equal to the current standby wait time. You can spend the time anywhere in the park and then return to enjoy the ride. Then you'll enter through the Lightning Lane entrance for reduced wait time in a physical queue. (Looking for information on using Disability Access Service on the West Coast? Hop over to this post for the DAS details at Disneyland.)

DAS at Disney World - DAS Screen on MDE App

As a heads up, you may hear some people refer to it as a disability pass or DAS card. The “pass” or “card” portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. Today, DAS is fully digital and integrated into your ticket or MagicBand, so no additional card or media is needed, and you can receive DAS return times through the My Disney Experience app.

Who Qualifies for Assistance from DAS?

Any adult or child with a disability that could endanger them, prevent them from fully enjoying the parks or waiting in a traditional line may qualify for DAS. This includes guests with non-apparent disabilities that could impact their park experience such as autism or similar. DAS covers both the impacted guest and those in their group (up to four people, including the DAS holder — exceptions may be made for immediate family members).

Wheelchair users can usually be accommodated at the point of entry in most rides, so if your only concern is about lines and boarding with a scooter or wheelchair, you may not need DAS. DAS is designed to support guests who have needs beyond using a wheelchair or limited mobility. If you’re worried about getting through the line queue or accessing a ride with a scooter, you can simply head to your chosen attraction. Cast members are well-trained and will be able to help you navigate!

How Do I Get DAS?

DAS at Disney World - Magic Kingdom City Hall

This is where most of the new changes come into play. As of May 20, 2024, all guests need to pre-register for DAS via live video chat up to 30 days before a park visit. In-person registration is no longer available. If eligible for DAS, the guest with a disability or a parent/guardian needs to participate in the registration process. This includes getting a photo taken of the guest registering for DAS. Note that DAS is still determined on a case-by-case basis. Documentation is not required. The live video chat is available from 7 a.m. to 8 p.m. EST. Guests will need to have valid theme park tickets and a My Disney Experience account before initiating the video call.

The individual requesting DAS must be present during the video chat, even if it's a parent or guardian registering on their child's behalf. The video call is screen reader-friendly and available with text chat for those with visual or hearing impairments. It's super hopful to get the DAS registration out of the way in advance, but you can still register via live video chat on the day of your visit.

While you cannot initially register in person at the parks, you can still receive return times (once registered) at Guest Relations or Guest Experience Team kiosks throughout the parks. Here's where you can find Guest Relations at each park:

  • Magic Kingdom: A Guest Services location is outside of the park turnstiles on the right-hand side. Already inside Magic Kingdom? Head under the railroad tracks, then veer to the left. Guest Services is in City Hall, the first building you’ll see.
  • EPCOT: Before entering the park, head to the far right. Guest Services is located outside of the gates near the monorail entrance. If you are already inside EPCOT, there are Guest Relations locations near Spaceship Earth and near the International Gateway entrance.
  • Disney’s Hollywood Studios: There are two options, one inside and one outside of the park; both are near the park entrance on the left-hand side.
  • Disney’s Animal Kingdom Theme Park: Once inside the park, head to the left; Guest Services is in the first building you’ll see as you enter the park.

DAS at Disney World - Magic Kingdom Guest Experience Cast Members

Frog Family Tip: Save time by locating a Guest Experience Team found in several locations around each park. You'll recognize these stations by looking out for the big blue umbrellas with the words "Guest Experience Team" and the park's icon printed on them. These cast members will be dressed in a royal blue shirt and black shorts or pants. The Guest Experience Team can help you book, adjust or cancel a return time if you don't have a smartphone to make return times on the app. In addition, the Guest Experience Team can help answer questions about attraction wait times, showtimes, directions and general questions about the Disney World parks.

The individual requesting DAS must be present when registering during the video call. Note that a photo will be taken. Make sure everyone in your party is linked in My Disney Experience so everyone can be included in DAS plans. (No modifications can be made once you're in the parks.)

Once registered, DAS is valid for the length of your ticket or up to 120 days, whichever comes first. After that window, you will need to re-register.

What Documentation Is Needed for DAS?

DAS at Disney World - Guest Experience Team member at Tron Entrance

The person requesting DAS needs to be present and you must have your tickets or your Magic Bands to complete the process. Guest Relations cast members are well-versed and will walk you through the DAS process.

You do not need to have a doctor’s note or even reveal the details about you or the individual's disabilities. You do need to describe the accommodations needed to fully enjoy the park. The more details you provide about your needs, the better DAS will work for you. This is a custom program that will be tailored to meet your specific situation. Your stated needs can range from the need for a quiet area to wait in lieu of standing in line, a pass to bring a stroller right to the loading area of a ride or other specific needs your family may have.

How Do I Use DAS at Disney World?

A helpful feature allows registered DAS guests and their party members to make return time selections right in the My Disney Experience app. Once tapped into the park, a DAS button will appear in the app. You can access it by clicking on the bottom three lines and scrolling down the menu. Anyone in the party can make the selections for everyone, but the guest with DAS must be present when the return time is redeemed and tap into the ride queue first before anyone else in the travel party. Guests can still visit the attraction, Guest Relations or a Guest Experience Team umbrella to receive return times.

DAS at Disney World - App View

Return times are day-of selections and are available once you are tapped into the park. When chosen, they reflect the current standby wait. If Peter Pan's Flight is a 50-minute wait, your return time for that attraction would be in 50 minutes. Once the return time starts, it can be used at any time until park close. You can only hold one return time at a time. After using a return time, there's a 10-minute wait time until you can make your next return time selection.

Return times are not able to be booked during Early Theme Park Entry. If park hopping, selections will become available once you tap into that park. If a posted wait time is 15 minutes or less, guests using DAS and their party are typically given immediate access to the Lightning Lane entrance.

Using the My Disney Experience app to make selections allows for less walking to attractions or Guest Relations to get return times. We are so glad the service is now integrated into the app so all of the planning is in one place!

What Disney World Attractions Accept DAS?

DAS at Disney World - Big Thunder Mountain Railroad at Magic Kingdom

Every attraction in Disney World can accommodate the needs of guests with disabilities; you can hop on over to our full list of Disability Access for Disney World Attractions to get the scoop on each individual ride. Note that the person holding DAS must meet the height requirements of the ride.

How Does DAS Work with Disney Genie?

You do not need to purchase Genie+ or individual selections to utilize DAS. Any ride with a standby wait time is eligible for DAS return times. For attractions using virtual queues (currently Guardians of the Galaxy: Cosmic Rewind and Tron Lightcycle / Run — Tiana's Bayou Adventure will operate with a virtual queue beginning June 28, 2024), all members must have joined the virtual queue first. Once your boarding group is called, cast members will direct you on using DAS.

All attractions still offer return times with DAS. Unlike Disney Genie+, which currently only allows a ride to be selected once per day, there is no limit to DAS return times for the same attraction (except for attractions that use a virtual queue — you may only join the virtual queue once a day for a particular ride).

You can also combine DAS and Genie+ or individual Lighting Lane selections to truly maximize your day! If you purchase Genie+, you can make Genie+ selections along with your DAS return times. You can also purchase individual Lightning Lanes and select an arrival window. All of these options utilize the Lightning Lane entrances. While DAS return times require you to wait the full standby time, Genie+ selections can be made for the next available time window and can be used right away. Purchasing Genie+ is not necessary when utilizing DAS, but there may be days when using both is helpful, such as peak holiday times.

DAS at Disney World - Stroller Tag

DAS Stroller Tags

Guest Relations can provide you with an oversized red sticker for your stroller that allows you to bring a stroller directly to the loading area. Attractions such as Kilimanjaro Safaris require strollers to be parked at specific points in the line. If you have this pass, your child can stay in the stroller until the loading area is reached. There are a few exceptions to the policy, as sometimes guests with a DAS stroller tag may not be able to enter areas that the stroller can’t safely navigate.

Still Have Questions? Here Are Our Frogtastic FAQs!

Got questions? We're all ears! (Yes, frogs have ears.) Here are some of the questions we get most often. Don't see your question here? Drop us a comment and we'll be hoppy to help!

Pre-Registering for DAS

Am I eligible for DAS?

DAS is assigned on a case-by-case basis by Disney World Guest Relations. You can learn more during the pre-registration DAS call.

What if I’m afraid that Disney World's DAS will not accommodate my needs?

Disney works with guests individually in order to accommodate their specific requests and provides assistance for a variety of needs and disabilities. Oftentimes, accommodations will be made at individual attractions if the system is not working at all. If you have any concerns, tell a cast member and they will find a way to work with you!

Does every member of my party need to be present when DAS is obtained?

No, the Guest Relations cast member will speak with the guest (or guardian) for whom DAS will be issued. As of May 20, 2024, in-person registration is no longer available. All guests must register via live video chat. The DAS user and a parent/guardian must both participate in the registration process.

What else do I need to have prepared for the call?

No documentation is necessary when registering for DAS. You'll want your DAS party linked in the My Family and Friends section of My Disney Experience. No modifications can be made in person at the parks.

What if I need to modify my party?

If you find that you need to modify your party between your initial call and your park visit, pop back into the virtual chat for help.

What if I am an international guest?

International guests can register in advance as soon as they can access the U.S. Walt Disney World website. Registration is available up to 30 days before your visit and even on the day of your park visit.

Is the call only available in English?

At this time, yes. However, there is a chat feature before joining the virtual meeting where guests can indicate if they don’t speak English. Reasonable effort will be made to accommodate those guests.

How many guests in one party can be covered under Disney World DAS?

The maximum is four guests per DAS. This includes the person registered for DAS. If you have special circumstances or any concerns, talk to Guest Relations. Exceptions can be made for immediate family members.

Once I have registered and received DAS at Disney World, what’s next?

Time to have fun! You can start booking return times on the app once you are in the park. Go to that attraction during the allotted time and enjoy! Return times are valid until redeemed prior to park closing. Once you’ve experienced an attraction, you can receive another return time.

Using DAS in the Parks

Where do I receive more return times for attractions?

You can book return times on the My Disney Experience app or in person at the attraction or Guest Relations. You can choose another return time for the same attraction or a different one 10 minutes after using the initial return time. Another member of your party can obtain a return time, but the guest with DAS must enter the attraction first before the other party members.

Do the guests with DAS have to board the attraction with the rest of the party?

Yes, the guest with the DAS must enter the attraction. The DAS user does not need to be present when obtaining a return time, though.

Do I have to get a new DAS at the start of each day?

No. As of May 20, 2024, DAS is valid for the length of your ticket or 120 days, whichever is shorter.

How many reservations can I have?

You can only have one active return time at once. The return time will appear as part of your plans in the My Disney Experience app.

Can I cancel a reservation? For example, I grab a reservation for Haunted Mansion but then decide I want to ride Seven Dwarfs Mine Train at that time.

Yes! Return times can now be modified or canceled in the My Disney Experience app. Anyone in the party may modify the reservation, but the guest with DAS must enter the attraction.

Can I use DAS for fireworks and parades?

There are no specific reserved areas for guests using DAS. If you plan it right, it can really work out to your advantage! Guests using DAS with concerns should visit Guest Relations to see what accommodations can be made for fireworks/parade viewing. There are special viewing areas on parade routes and some shows for guests with disabilities. However, those cannot be reserved and are on a first-come, first-served basis.

Do I have to pay to use DAS on individual attraction selections (including individual Lightning Lane selections)?

DAS does not require any additional purchase with the Disney Genie+ system. Any attraction with a standby queue can issue DAS return times.

What about rides with virtual queues?

Rides with virtual queues — such as Guardians of the Galaxy: Cosmic Rewind, Tron Lightcycle / Run and Tiana's Bayou Adventure (opening June 28, 2024) require that all members of your party join the virtual queue first. Once your boarding group is called, talk with cast members at the entrance about using DAS.

What happens if I didn't register in advance?

This may change, but on day one of these new DAS changes, Guest Relations at Magic Kingdom supplied a QR code that will connect guests to the virtual chat. Guests were then welcome to use the quiet lobby next door at the Chamber of Commerce building to connect to the call.

What if I need help with my return times while I'm in the park?

You can still make or change return times at Guest Relations and at the blue umbrellas.

How do I renew DAS?

You'll follow the same process when you're ready to renew — just share that you'd like to renew in the virtual chat.

Will I get a reminder to renew when DAS expires?

There isn’t a reminder sent to renew — so be sure to mark your calendar!

We hope this overview of Disney World's Disability Access Service answers your questions about the new program. If you've used DAS, we'd love to hear your thoughts about it. Share them in the comments below!

Related: Overview of Universal's Attraction Assistance Pass

Related: Overview of Disneyland Disability Access Service (DAS)

Hoppy planning!

Keep hopping, Mommy Frog!
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151–200 of 221 comments
May 2, 2018 at 12:29 a.m. cindy Says...

I have two children with special needs: one with autism and epilepsy age 16 and one with tourettes, epilepsy and a mild form of cerebral palsy age 14. They are not always the best when together, but then most teenagers I am sure are probably the same. What is the options for two DAS? and how would that work?

Reply
May 2, 2018 at 10:54 p.m. FrogBlog Says...

Hi Cindy!

We recommend hopping on over to guest services upon arrival to see if any accommodations can be made for you.

Hopping planning!

Mommy Frog

Reply
Apr 22, 2018 at 9:15 a.m. Jenny Says...

I had knee surgery a few months ago. I cannot bend my knee fully. So I know some rides I will not be getting on. Other rides I might take a little longer to get on. Will DAS help me?

Reply
Apr 23, 2018 at 8:16 p.m. FrogBlog Says...

Hi Jenny!

We recommend visiting guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply
Apr 13, 2018 at 6:05 p.m. Christina Says...

Hello,

Does the party of 6 exclude babies? Do they still need to show a wrist band if the guest is under the age of 2?

Reply
Apr 19, 2018 at 8:01 a.m. FrogBlog Says...

Hi Christina!

There is no need for babies to be included on the DAS pass, since they either will not be riding with the rest of the group, or will be sitting on the lap of another member in your party.

Hoppy planning!

Mommy Frog

Reply
Apr 8, 2018 at 12:11 p.m. Antonia holland Holland Says...

Hi i have slip disk had 2 strokes brain embolisum diabetic standing in qeues i cant do much my daughter has hip dysplasia and otger daughter has adha can we qualify for the das

Reply
Apr 8, 2018 at 11:46 p.m. FrogBlog Says...

Hi Antonia!

We recommend hopping on over to Guest Services upon arrival to see if any accommodations can be made for you and your family.

Hoppy planning!

Mommy Frog

Reply
Apr 3, 2018 at 3:47 p.m. Bethany Says...

Hi, my daughter has been diagnosed with anxiety, are we qualified for a DASH?

Reply
Apr 6, 2018 at 10:14 a.m. FrogBlog Says...

Hi Bethany!

Hop on over to guest services when you arrive at the park to see if any accommodations can be made.

Keep hopping!

Leap

Reply
Apr 3, 2018 at 11:03 a.m. Linda Says...

Hi

This might help some people who are a bit unsure of asking for a DAS pass. We visited last year as unextended family of 11. My daughter has Aspergers and daughter in law has social anxiety. The people at Disneyland guest services were fantastic. I explained our situation and explained why my daughter in law could not come over to the counter with us, she sat in a quiet corner. They issued my daughter with a DAS pass that was linked to the rest of our party's bands so we could go on rides with her. They issued my daughter in law with her own DAS card that was linked to my son's band as she often has to have quiet time away from the rest of the family. They did not speak directly to her they only came over to scan her band and asked my son to sign an agreement . We were treated very kindly and cannot praise the staff enough.

Reply
Mar 15, 2018 at 5:45 a.m. Sujei Says...

Does the DAS work like a fast pass? Or do I still need to get fast pass in conjunction with the DAS ? Im confused.

For example if you want to use it to meet talking Mickey , do you need to have a fast pass for it and the das? Or will your das pass get you a ticket to get in the attraction. Whether the attraction takes fast pass or not

Is the family covered and can come too With you? I need my husband for support to help calm me down

If so how long is usually the wait? And where do you wait? My problem is I have extreme anxiety, claustrophobia and IBS and I cannot wait in lines , cannot be around a lot of people in one place. I usually have to go to a quiet area when I get overwhelmed. especially in an enclosed space packed like sardines. I won't be able to breathe and will have a panic attack. I cannot ride public transportation because of this. I don't even know how I will be able to get in the park since I have to take the monorail.

Reply
Mar 15, 2018 at 10:01 a.m. FrogBlog Says...

Hi there!

The DAS pass is separate from a FastPass+, but the systems are pretty similar. You do not need both. And yes, up to six people (including yourself) can be included on a DAS pass!

As for traveling to the park, we recommend utilizing the Minnie Van service so that you and your family can travel privately and comfortably. :)

Keep hopping!

Leap

Reply
Mar 12, 2018 at 2:59 p.m. Paula Says...

Hi. My son is autistic. There will be 8 of us in our party. Will the DAS pass cover all 8 of us?

Also is there a discount for a disability/carers park ticket?

Thanks

Reply
Mar 20, 2018 at 12:44 p.m. FrogBlog Says...

Hi Paula,

The maximum is usually 6 party members, but you can talk to a Cast Member at Guest Relations for special accommodations.

Keep hopping!

Leap

Reply
Mar 12, 2018 at 1 a.m. Luanne Says...

Is anaphylaxis considered a reason for DAS at Disney world? (Allergy is wasp/bee)

Thanks

Luanne

Reply
Mar 15, 2018 at 9:45 a.m. FrogBlog Says...

Hi Luanne!

Hmmm - that's a tough one! We recommend contacting Disney's guest relations to see if any accommodations can be made for you.

Keep hopping!

Leap

Reply
Mar 7, 2018 at 4:31 a.m. Trace Roberson Says...

I have 6 kiddos oldest is 9 with ADHD, youngest is 2 with Down Syndrome, heart defect and thyroid disease (common with DS). Our others are typical. Would it be possible to get a pass for the 2 year old with DS even if he doesn't have a magicband/ticket

It's unsafe for him to be exposed to to many people and also over heating/exhaustion from standing means he can't be held the whole time (to hot) or stand the whole time.

Maybe Dad or I could have the disability pass on our mad?

Reply
Mar 7, 2018 at 12:40 p.m. FrogBlog Says...

Hi Trace!

We don't expect this would be an issue. Simply visit guest services upon arrival and explain your situation, and they will make the decision of whether or not you are eligible. You can always call ahead to make sure as well. If you are granted a DAS, you'll be able to bring your 2-year-old along wherever you go. No worries. We hope you have a magical trip, and let us know if we can help any more with the planning process!

Hoppy planning!

Mommy Frog

Reply
Feb 19, 2018 at 8:14 p.m. Megan Reynolds Says...

Hi,

I have diabetes type 1 on insulin will I be able to qualify for DAS? I struggle standing in long ques in themeparks in the UK when its warm and when i show proof of my diabetes they accomodate me in making sure my que times are a smaller incase I have a hypo etc.

Reply
Feb 20, 2018 at 10:50 a.m. FrogBlog Says...

Hi Megan,

You should definitely swing by Guest Relations to speak with a Cast Member and see if accommodations could be made for you!

Keep hopping!

Leap

Reply
Feb 6, 2018 at 5:13 p.m. Tiffany Says...

We are planning a trip this fall. My daughter has type one diabetes, and I have asthma. Do we qualify??

Reply
Feb 6, 2018 at 11:49 a.m. FrogBlog Says...

Hi Tiffany,

Disney's disability card is assigned to guests whose disability prevents them from waiting in a conventional queue. You'll need to speak to Guest Relations in order to see if you qualify. Have a great trip!

Keep hopping!

Leap

Reply
Jan 29, 2018 at 10:35 a.m. Holly Says...

I am diabetic and have PTSD as well as my daughter has Tourette’s and asthma with diabetes. We are going to Disney with her band from

School. First will we be able to get a DAS pass for both of us and how many of her friends can be with her to ride?

Reply
Jan 29, 2018 at 2:06 p.m. FrogBlog Says...

Hi Holly!

Great question. We recommend visiting guest services at the front of the park to see what accommodations can be made for you. Don't worry, no official medical docs are needed, but you will have to thoroughly explain the disability. Be sure to have your MagicBand (or ticket card) and ID with you. Each DAS pass allows 6 TOTAL guests to join on rides (including the person in need of the pass.)

Hoppy planning!

Mommy Frog

Reply
Jan 2, 2018 at 7:16 p.m. Jamie Says...

I just sent a question. There will be TEN of us including kids. Not 20! Typo

Reply
Jan 2, 2018 at 7:15 p.m. Jamie Says...

I have severe IBS with uncontrollable bouts of sudden diarrhea. Being "trapped" somewhere and unable to make a beeline to a restroom aggravates this. I don't mind waiting my turn - just not trapped in a line. There will be 20 of us coming in February. Can you tell me how "public" I am going to be when I discuss this? It is extremely embarrassing. Also , our party is terrified of getting separated. If only 5 can go with me, do the other 4 just hope for the best? Trying to ask here so I will know if it is worth the embarrassment or if I should just plan on skipping all rides and waiting for everyone outside the ride? Thank you in advance!

Reply
Jan 2, 2018 at 4:15 p.m. FrogBlog Says...

Hi Jamie,

You are not required to show any medical proof of your condition and how specific you want to get is completely up to you. Also, you'll only be talking to one Cast Member at Guest Relations when discussing the situation. Keep in mind, though, that the more information you can provide the more it helps! Special accommodations can be made for groups that have more than the maximum six guests the card covers. You'll just have to notify Guest Relations so your group won't be separated.

Keep hopping!

Leap

Reply
Dec 20, 2017 at 4:38 p.m. Beth Says...

For some people who are asking what the criteria is for the DAS because they've been denied with physical disabilities: if Guest Relations believes your disability needs are solely mobility related, they will suggest a wheelchair or ECV and that will be the end of it. The DAS is really for people with cognitive disabilities and other things not accommodated with a mobility device. If you feel that you should receive the DAS but have been denied, they are expecting you not to share your diagnosis, but only to explain why you cannot wait in line in the normal queue. At WDW almost every line is mainstreamed, meaning mobility devices can be used in the regular lines and therefore, don't need the DAS accommodation of waiting outside the line (which is all the DAS is for.)

Reply
Sep 25, 2017 at 8:02 p.m. Natalie Says...

Hello... I was able to get a DAS prior to the changes at Disneyland. I am able to still get a DAS at Disney World. Is there any way to have a record of this on file so I don't have to always explain my medical history to everyone in the office. There are laws protecting my privacy, yet I have to say everything out loud and everyone can hear it. I have been told if I get a wheelchair, I can easily get the DAS... I don't own a motorized wheelchair, but I am practicing at the stores that have them. I am not proficient enough to rent something like this and possibly injure others because of my lack of skill using something like this. It is really unfortunate the lengths I need to go through to get Disney to understand about my disability.

Reply
Mar 14, 2018 at 5:48 p.m. Meredith Says...

Just to respond--I know it's been awhile, but for others... renewing a DAS is a much more simple process than asking for it initially. All I had to do was go up and explain that mine had expired and that it was still needed--no questions asked, no further explaining on my part. I did have to wait at guest services for a few minutes, but given the accomodation--it was not too much to ask from me. If you go often--this might be an extra perk of annual passes because it is good for 60 days... and a quick from to guest services renewed it.

Reply
Sep 25, 2017 at 3:09 p.m. FrogBlog Says...

Hi Natalie,

We would suggest reaching out to Disney to see if some system that would allow the different parks to "share" information could be implemented for guests such as yourself.

Keep hopping!

Leap

Reply
Sep 10, 2017 at 8:54 p.m. Nelson Says...

I have a combat related severe spinal injury as rated by DoD and VA,, wear a Thoraco Lumbar Sacral Orthosis and have a letter from a military Orthopedic Surgeon stating not to stand longer than 30 minutes., The Gust Service Representative told me I can stand in line like everyone else or go sit down. I see MANY people using the disability access although no visible disability, physical motion appeared normal and some even laughing after allowed to breach the line to the ride by the ride operator. What is the criteria the Guest Services Representative use to determine the extent of a disability that invalidates an Orthopedic Surgeon? Or what are the magic words that others who abuse the DAS system use?

Reply
Sep 10, 2017 at 8:15 p.m. FrogBlog Says...

Hi Nelson,

We don't know the specifics of how Disney determines each individual guest's DAS request and need. If you feel that you have been denied a pass, we suggest asking to speak to a Guest Services Manager or elevating your concern to Disney Guest Communications.

Keep hopping!

Leap

Reply
Aug 21, 2017 at 7:30 p.m. Allison Says...

Hello,

2.5 weeks ago, I was diagnosed with stage 3 Lyme Disease after passing out and ending up in ER. I have terrible muscle weakness and numbness in my extremities. I have been on a very high does of doxycyclene and cant stay out in the sun for a long period of time. I have prescription sunscreen but my scalp blistered without a hat. I didnt even know about this card until my doctor told me to get one for our upcoming trip. I have TONS of perscrition sunscreen, hats, umbreals, etc for percaution. He is (as is my DH) concerned about waiting in lines any longer than necessary. I know that not all lines are directly in the sun but any change I can get to be out of the sun would certainly help. Is this something that would even qualify? I feel so embarrassed even asking. This stinks.

Reply
Aug 22, 2017 at 6:44 a.m. FrogBlog Says...

Hi Allison,

It's possible. Disney makes the final say on passes being issued. Just describe your situation and need to the Disney Guest Relations Cast Member when you arrive.

Keep hopping!

Leap

Reply
Jun 11, 2017 at 8:57 a.m. Lisa Says...

I do not get the whole DAS thing?! Only autistic children are eligable? I personaly have been treated like a liar and the cast members in Ca are rude and condesending. Guest services tells me to go to guest relations in the parks where they then treat me like a liar and look down their noses at me. My trouble is standing for long periods of time due to smashing my patella to bits 7 years ago. I go to the parks to be able to walk and do not want the expense of renting a wheelchair for a couple of rides as I am an annual pass holder also I don't want to fight the crowds with an empty chair just to have it to sit in line. One cast member told me "well, you can put your things in it". All I had was a purse. I really need to rent a wheelchair for my purse. I fail to see the harm in letting me get a return time and then sit on a bench and wait for it instead of the torture it is to stand. I thought this would be a godsent when I became aware of it but all I have gotten is rudeness. Guest relations by phone tells me "I am so sorry you are having trouble go back and talk to someone else. That went well, as the cast member told me " they don't know what they are talking about they don't have anything to do with this". If they want me to sit in a wheelchair in line then do as Disney World did when I was there and provide one at the ride entrance that I can use and then leave at the ride! It may come down to that my days at Disneyland are over. When I say that to the lovely cast members I had the pleasure of discussing this with they shrug like oh well lady too bad for you. I don't get why they have to be so nasty.

Reply
Jul 10, 2017 at 4:48 p.m. danielle Says...

You can get a note from Dr to make it go faster. My friend has heel spurs and cant stand for long periods of time. Dr gave her a note to make it easier for them to accept.

Reply
Dec 20, 2017 at 4:43 p.m. Beth Says...

The folks at Guest Relations have a policy of not accepting doctor's notes because it violates the ADA.

Reply
Jun 3, 2017 at 7:54 a.m. Linda Says...

Hi

My daughter has Aspergers and scoptic sensitivity disorder. My son also has IBS. They go on different rides as my daughter is sensitive to certain motions.

Do they qualify for a Das card? If so can they both have their own cards or do they share one. The reason Im asking this is the that the card holder will have to be on the ride and as I said there are some rides that they can't go on together,

Many thanks

da

ps If they do qualify for a card how many can go on with them. We are going as an extended family of 11 and one baby. It is most likely that we will not all go on the same rides at once but to having a baby and toddlers with us.

once again

many thanks

Reply
Jun 5, 2017 at 12:19 p.m. FrogBlog Says...

Hi Linda,

The DAS is only applicable for the attractions the person with the pass wants to experience. As we understand it, the DAS will accommodate the passholder and 5 additional members.

Disney makes all decisions regarding qualifying for DAS. Check with Guest Services when you arrive.

Keep Hopping!

Leap

Reply
May 22, 2017 at 7:44 p.m. Rafael Rodriguez Says...

I'm a Veteran, I have open heart surgery, a pass maker

and mentally disable, surgery in my left leg my wife and 2 children my pass if from Military Base my question is they have DAS card or I can have this from Disney in California.

Reply
May 22, 2017 at 3:12 p.m. FrogBlog Says...

Hi Rafael,

The DAS is available at Disneyland. Visit Guest Relations once you enter the park. A Cast Member will get you started with the registration process if DAS is deemed necessary.

Keep Hopping!

Leap

Reply
Apr 6, 2017 at 10:30 p.m. Brooke Says...

Disneyland and California Adventures have changed. It seems like you can only get a DAS pass for mental disabilities, not physical ones. Last year(2016) we were basically told at California Adventures that if you can't stand in line for too long due to a mobility issue- then rent a wheelchair. When we went in 2015 we were able to get return time at California Adventure. Disneyland is a little different because a lot of their lines aren't handicapped accessible so you still can get a return time. Not to sound insensitive but I saw a man get return times for Tower of Terror. Someone please tell me what kind of mental disability can you have to where you can't wait in line for this ride but you are okay to go on it?

Reply
Sep 11, 2018 at 9:10 a.m. Lee Says...

Hi, my son and I travelled from the uk to Anaheim in May this year. He had knee surgery end of March and was able to get the card. Helped tremendously. He was no longer on crutches but still had pain.

Reply
Apr 26, 2017 at 7:17 a.m. Amanda Says...

I believe it's not just mental, but disabilities that aren't visible. If you read the thread there's tons of people affected. I recently finished cancer treatment so I may try to get a pass if I'm finding it difficult to stand in line, as I often still get very fatigued.

Reply
Mar 20, 2017 at 4:26 p.m. Purity Says...

My young adult daughter has down's syndrome and I plan to visit Universal Studios on 16thMay 2017. Could you give me some information as to how to go about getting the DAS Card. We are one couple and our adult cognitively disableld daughter

How much does one has to pay ?

Who all have to pay ?

Reply
Mar 20, 2017 at 1:18 p.m. FrogBlog Says...

Hi Purity,

There is no additional expense for the DAS Card. Visit Guest Relations once you enter the park and explain your need for the Card.

Keep Hopping!

Leap

Reply
Jan 25, 2017 at 7:53 p.m. Noelle Says...

Hi,

We are looking into planning a trip. I was just looking into this as a possibility. My son has a heart condition. Hypertrophic Cardiomyoapthy. He can fatigue more easily as well become dehydrated if overheated. I haven't been in a while, so I don't know if lines are still outside. We would look to not be standing outside for hours in line. taking frequent breaks inside etc.

Thanks for your help.

Noelle

Reply
Feb 14, 2017 at 2:30 a.m. Erin Says...

We just got back from Disney last week with our seven-year-old daughter who has a very complex heart condition. I went to guest services and simply told them that my daughter had a disability and we were given a DAS pass no further questions asked. It was a complete game changer for our Disney trip, allowing us to get a return time and then to keep her hydrated and in the shade with her misting fan on her (or visiting other rides with a shorter wait) in the meantime. The last time we went to Disney we didn't know about any sort of disability pass and we only made it through one 50 minute wait/ride before she got sick from the heat and we had to leave. With the DAS pass we were able to enjoy so much more each day. It brought tears to my eyes that she could enjoy Disney feeling like any other kid and the fact we entered rides with the Fast Pass people meant that she didn't feel different.

Reply
Jan 26, 2017 at 8:22 a.m. FrogBlog Says...

Hi Noelle,

Depending on the attraction, you will be allowed to wait in a shaded or indoor area with the DAP. Know that many attractions only have outdoor covered queues (Haunted Mansion for example).

Keep Hopping!

Leap

Reply
Jan 24, 2017 at 11:40 p.m. Donna Says...

I am planing on heading to the park with my three children (13/9/5) both boys (13/9) have been diagnosed with ASD, DCD and ADHD. When were visited DLP we always availed of the GAP system which worked wonders for both of them, I know we will be entitled to the DAS but can it be obtained for both of them as they both ride completely different rides. 12 yo is a thrill seeker and loves anything fast and will ride rollercoaster until I throw up but 9 yo likes things a lots calmer.

Also if both boys have access passes can my 12 yo ride alone so either myself or my husband can sit with our 5 yo? Or is that a completely different can of worms.

Reply
Jan 25, 2017 at 8:30 a.m. FrogBlog Says...

Hi Donna,

If your 12-year old and 9-year old will all go on the same attractions as a group, then you'd only need one DAP. If you feel that you'll be splitting up, then get a separate DAP for each of your children. And yes, your 12-year old will be able to ride alone.

Keep Hopping!

Leap

Reply
Nov 28, 2016 at 2:01 a.m. Margaret Says...

My husband and I are traveling to WDW this weekend from MA with our 11 year old grand-daughter who is totally blind. I have NOT bought park tickets yet, as I want to make sure I am buying the right package for her . I am concerned however, that I may have to purchase tickets before I enter the park to get to the office of disabilities. Would someone be kind enough to tell me where we go when we get there to get a pass for her? Thank you

Reply
Nov 28, 2016 at 10:57 a.m. FrogBlog Says...

Hi Margaret,

You'll need to head to Guest Relations. Here's a map where you can find one at each of the Walt Disney World parks: https://disneyworld.disney.go.com/guest-services/guest-relations/

Hope you have a great time!

Keep hopping!

Leap

Reply
Nov 18, 2016 at 3:24 a.m. Claudia Says...

Hi!

I'm planning to take my kids to Disneyland, one of them has asthma and gets tire really easy, the other one has flat feet and it's extremely painful to stand up for long periods, can they get a DAS card?

Reply
Nov 22, 2016 at 2:03 p.m. FrogBlog Says...

Hi Claudia,

It's hard to say, but most likely you'll be recommended to rent a wheelchair. Drop by Guest Relations, though, and see what type of accommodations are available for you!

Keep hopping!

Leap

Reply
Nov 11, 2016 at 2:47 a.m. Michaela Says...

Hi!! Thank you so much for this post, I found it very useful. In my case, I suffer from severe enochlophobia (fear of really crowded places). I get extremely anxious, and get the feeling that I'm suffocating, which can sometimes lead to panick attacks. My concern is since it's not a "physical" disability, but a mental one, they will reject me (and yes, I'm very introvert so I'm really scared of actually asking for the DAS card). Do you think I'm qualified? What would you recommend?

Reply
Nov 15, 2016 at 11:01 a.m. FrogBlog Says...

Hi Michaela,

The DAS is also designed for those with "invisible" disabilities! You should definitely visit Guest Relations, and speak to a Cast Member about your disability. Provide as much details as you're comfortable with; they'll do their best to make accommodations for you!

Keep hopping!

Leap

Reply
Nov 5, 2016 at 7:46 p.m. Catherine Says...

My son has autism and I'm happy for this service. We are travelling in February and we have never been to wdw. I think I understand how it works with fastpass, just one thing. We plan on buying magic bands (staying offsite) and I know we load fast passes on there. If I understand correctly, my sons band will have his dac loaded onto his and so everything would be stored within his band?

Reply
Nov 8, 2016 at 12:02 p.m. FrogBlog Says...

Hi Catherine,

Yes, that is correct! All the information will be stored on his MagicBand.

Keep hopping!

Leap

Reply
Oct 27, 2016 at 8:19 p.m. M A Says...

My wife has a heart condition that makes it so she has to move often. Standing or sitting for long periods can cause her to pass out and have seizures. A wheelchair would not help her situation as she needs to be able to walk around. She was given the DAS last year, is it reasonable to expect them to give it again? If denied can we appeal it?

Reply
Nov 1, 2016 at 1:27 p.m. FrogBlog Says...

Hi there,

If she was able to qualify for DAS before, then there's a good chance she'll qualify again. All you have to do is the same procedure you did last time! Explain to the Cast Member her condition and maybe even mention how much the DAS helped before.

Keep hopping!

Leap

Reply
Sep 5, 2016 at 12:31 p.m. Jennifer Says...

Would a DAS be issued for blindness? My mom is completely blind, and uses a cane, and anything that lessens the obstacles in the queue (switchbacks, stairs, pokes, crowds, etc.) would be helpful. In reading the DAS guidelines, it doesn't seem clear at all to me whether or not a visual impairment would qualify . . . Thanks for any thoughts!

Reply
Sep 11, 2016 at 7:08 p.m. FrogBlog Says...

Hi Jennifer,

We can't say for sure whether she would qualify for a DAS. You can always check with Guest Relations to see the type of accommodations made for those with visual impairments. You can find some FAQ's here: https://disneyworld.disney.go.com/faq/guests-with-disabilities/disabilities-visual/

Keep hopping!

Leap

Reply
Aug 5, 2016 at 6:38 a.m. Alex Says...

Thank you for sharing your thoughts. Quite interesting.

Keep posting !

Reply
Jul 26, 2016 at 4:46 a.m. Shelli Says...

We are planning a trip to DL with my 4 year old autistic son next fall. I don't think I will have any issues with getting a DAS for him but I have a few questions that I have not yet seen addressed.

When you get your return time, is it an hour window, like fast pass?

When you do return, do you go to the fast pass line and still have a small wait or do you go to the front of the line?

What is the difference if you use the "Stroller as a wheelchair" service? Do you still have to wait in line with that service? Can you utilize both services together?

Reply
Aug 8, 2016 at 9:16 a.m. FrogBlog Says...

Hi Shelli,

Unlike FastPass, DAS return times do not expire until the park closes that day. So you can return to a reserved attraction any time after the return time. The “stroller as a wheelchair” service behaves pretty much exactly as the wheelchair accommodations. It just allows you to keep your child in their stroller in the attraction queues, instead of having to park it. You must have the stroller-as-wheelchair tag so that cast members know it’s for a disabled person and is counted as a wheelchair. The service doesn’t allow you the same accommodations as the DAS card does; you’ll still have to wait in line. It just allows a stroller the same accommodations as a wheelchair.

Keep hopping!

Leap

Reply
Aug 8, 2016 at 9:15 a.m. FrogBlog Says...

Hi Shelli,

Unlike FastPass, DAS return times do not expire until the park closes that day. So you can return to a reserved attraction any time after the return time.

Keep hopping!

Leap

Reply
Jul 15, 2016 at 2:52 a.m. Sammie Berberet Says...

One more question:

This isn't regarding the DAS but does anyone know if WDW resorts accommodate requests for rooms close to bus stops or the main buildings for disabilities/illnesses? Should I book a "preferred" room to guarantee this?

Reply
Aug 8, 2016 at 9:11 a.m. FrogBlog Says...

Hi Sammie,

Although booking a preferred room can sometimes help, I would certainly call the resort and request a certain room when booking.

Keep hopping!

Leap

Reply
Jul 15, 2016 at 2:45 a.m. Sammie Berberet Says...

We are going to WDW in April 2017 and I am considering requesting a DAS pass for my son. He had a brain tumor surgically removed in January 2016. Overall, he looks and feels well but still suffers from extreme fatigue and also becomes agitated very easily. I'm just worried about him being embarrassed about needing the DAS and not wanting anyone to know he's using it. He just turned 13 and does not like any extra attention from his illness. Does it work just like the FP? Do others around you know that you are using a DAS pass?

Reply
Aug 8, 2016 at 9:10 a.m. FrogBlog Says...

Hi Sammie,

It works pretty similar to FastPass+. Especially since it’s now that it’s on an electronic system! The DAS card is added onto your ticket or MagicBand; when you show up at one of the chosen attractions at your return time, your ticket or Magic Band is scanned and you enter through either the FastPass+ line or an alternate entrance. So it’s not a huge process of having to show an actual DAS card and having to discuss it!

Keep hopping!

Leap

Reply
Jul 13, 2016 at 10:13 p.m. Craig Says...

We are travelling to Orlando on the 22nd July and have got out Disney tickets and done our fast passes but have been made aware of this card from a friend who got the card for her daughter last year due to her being diabetic, due to abdominal surgery 10 months ago I now have a permanent Ileostomy and was wondering if my condition would qualify for the DAS card as I visit the toilet numerous times during the day and standing in long queues would be unbearable if I needed to empty the pouch

Reply
Aug 8, 2016 at 9:10 a.m. FrogBlog Says...

Hi Craig,

Stop by Guest Relations and give the cast member details on your condition; he or she can help you to find accommodations and see if you qualify for DAS. You’re not required to bring a doctor’s note but if you’re comfortable with it, it might help with the details!

Keep hopping!

Leap

Reply
Jul 8, 2016 at 10:38 p.m. Saskia Says...

Hi im going to disney in aug, i am taking my own wheelchair and crutches i suffer with fibromyalgia and hip pain. I cant walk or stand for long periods. Will i be eligible for das card??

Reply
Jul 18, 2016 at 10:09 a.m. FrogBlog Says...

Hi Saskia,

Go to Guest Relations as soon as you enter the park and explain your situation to the Cast Member. They’ll help you out!

Keep hopping!

Leap

Reply
May 29, 2016 at 8:23 p.m. Richard Says...

I have arthritis on my lower back and also sciatica which sends major pain down my lower leg and without sitting or leaning on something to relieve the pain I am limited to the amount of time I can stand. Im 63 years old. Can this program work for me

Reply
Jun 3, 2016 at 3:42 p.m. FrogBlog Says...

Hi Richard,

You could certainly try for it, but also consider renting a wheelchair/ECV to help!

Keep hopping!

Leap

Reply
May 19, 2016 at 2:43 p.m. Bryan Says...

Is pregnancy classed as being eligible for a DAS card?

Reply
Jun 3, 2016 at 3:38 p.m. FrogBlog Says...

Hi Bryan,

No, pregnancy doesn’t usually count! Make sure to check out the attractions beforehand; most you should be able to experience.

Keep hopping!

Leap

Reply
May 18, 2016 at 1:20 p.m. Wondering Says...

I adore Disney, having gone 30 times since age 5. Last two trips with Mom (age 75), I realized that she is not a great walker anymore, she has less patience in her elderly years for stupid tourist behavior and that it is more like work to take her to the park. We did get a scooter and a few times were given access to the shorter disability line, but still it was a lot to go through. So I told my family- I think Disney is beyond her now and we plan easier vacations like cruises- where mom can rest or play bingo and not worry so much. She actually likes the cruises much better and plans one every year now. WIth all the comments, I wonder is a Disney vacation worth it for some people? Disney is exhausting for those perfectly abled to do it. Perhaps rather than worrying over spending $600 for a day where you won't get your money's worth due to limits or someone in your party will suffer (or it will be more like work for the others in the party) plan a vacation that is more everyone in the family friendly. My Aunt was coerced into joining us at Disney one year, as no one except me would leave her at the beach for the day while we went. Halfway through the Magic Kingdom she sat down on a bench and said angrily That's it! I am not moving again today. I knew she was not in any kind of shape to do Disney and I was right. Everyone felt guilty leaving her there alone and we left shortly after. Later she said she would have much rather have stayed alone and watched the ocean than walking in that hot, crowded theme park. Just a thought.... Not everyone has to go to Disney and though it's hard to accept (it was for me with Mom after decades of wonderful memories there), sometimes you have to let memories of earlier fun times there be enough.

Reply
May 14, 2016 at 2:48 p.m. TeacherMom Says...

This is our first time going to Disney World. Which parks have guest relations outside the park? I am hoping to get this taken care the day we arrive (the day before we actually go to the park). Thanks!

Reply
May 16, 2016 at 11:06 a.m. FrogBlog Says...

Hi there,

You will actually have to visit guest relations inside the parks for this service.

Keep hopping!

Leap

Reply
Apr 3, 2016 at 5:42 p.m. SusanLemon Says...

My family just returned from a Disney vacation & I wasn't aware of accommodations for non visible disabilities. My daughter has Scioliosis & it's hard for her to stand for long periods of time but does fine walking around. Would she be able to get a DAS the next time we visit?

Reply
Apr 6, 2016 at 12:37 p.m. FrogBlog Says...

Hi Susan,

You can swing by Guest Services and explain the situation to a cast member to see what type of accommodations can be made.

Keep hopping!

Leap

Reply
Apr 1, 2016 at 2:44 p.m. Sheana Says...

My son (soon to be 11) is really wanting to go to Disneyland this summer for the first time ever. We want it to be as magical as possible for him but I am a little confused by the DAS card. He has high functioning autism, however he has certain "rules" in his mind. On the one hand, long lines and tight crowds would be overwhelming, however on the other hand if he waits in a line to go on a ride he will expect to get on it. I'm not sure that we would be able to explain our way out of a breakdown after too many of these scheduled returns. Also what recommendations are there to do while we wait? Can we line up the next ride or is it only one at a time? What about the parades/fireworks? Any advice would be greatly appreciated.

Reply
Sep 28, 2016 at 6:51 p.m. Stacey Says...

My concerns are similar. We have a son (who will turn nine just before our possible trip to Disney World next year) who has high functioning autism and anxiety. He too has his own rules. However, some days it is hard to tell that he has autism while other days, it is painfully obvious. I am wondering (1) how hard it is to prove that he would need a DAS card and (2) exactly how they work in terms of standing in line. I understand that you have a time to return, but will he have to stand in line? I don't think he could handle that at all (he was near tears a few days ago because of the large crowd waiting to place their order at a local eatery) and that is one of the main reasons we may not go with my parents and siblings on the trip. Thank you for this very informative site and thank you in advance for answering my questions. :)

Reply
Sep 28, 2016 at 5:02 p.m. FrogBlog Says...

Hi Stacey,

From our understanding, you just need to able to describe to the Cast Member your son's condition and how it would affect his ability (and your own) to enjoy his visit at the park. It helps to have a doctor's note describing his condition, but it's definitely not required or needed. It's completely up to you. You won't do a lot of standing in line. Once it's your return time for a certain attraction, you'll usually enter through the FastPass+ queue or an alternate entrance and almost immediately board the attraction.

Definitely express your concerns to the Cast Members; they are there to help you and can make accommodations!

Keep hopping!

Leap

Reply
Apr 6, 2016 at 12:44 p.m. FrogBlog Says...

Hi Scheana,

Definitely talk to Guest Services and give as much detail as you’re comfortable with to the cast member; they can make certain accommodations based on the situation. As far as waiting, try scheduling FastPass return times between your DAS return times. This brings your waiting to a minimum; you shouldn’t have to do much at all! So if you have a FastPass for Space Mountain at 11:00am and another for Big Thunder Mountain Railroad at 12:30, see if you can get a DAS return time between those FastPass times.

If you’re not able to do this for some reason, then check out many of the free things there are to do at Disneyland while waiting for return times. Grab a snack, play a game or see a show! You aren’t able to use DAS for parades and fireworks, but there are specially reserved areas for disabled guests that are first come, first served basis. You can also use FastPass for some of these if you’re worried about not getting a good viewing area.

Keep hopping!

Leap

Reply
Apr 6, 2016 at 12:42 p.m. FrogBlog Says...

Hi Scheana,

He can definitely have an adult with him; the whole party is covered under the disability pass—not just him!

Keep hopping!

Leap

Reply
Apr 1, 2016 at 1:28 a.m. Sophie Washington Says...

Hi there,

I am going to Disney in May - the first holiday in several years due to my health. I have previously used the old system, which worked brilliantly. I have several conditions, have a reduced immune system (so cannot hang around in large crowds) and use a wheelchair. I get tired very easily, so will probably only manage an hour or two at a time - is there still the old system in place for certain circumstances?

Thank you!

Reply
Apr 6, 2016 at 12:45 p.m. FrogBlog Says...

Hi Sophie,

If you stop by Guest Services when you first arrive at the park and explain your conditions, cast members will do their best to accommodate you. The new system completely replaced the old, but accommodations can be made on an individual basis.

Keep hopping!

Leap

Reply
Mar 26, 2016 at 2:01 a.m. Ellen DeJohn Says...

Have not been to Disney since 2006. Shocked to hear about the new system for the disabled. My husband has a lot of problems which requires him to use a scooter. my concern is him waiting in line under the hot sun He is a diabetic and is not to be in any sun for a long time . He wears a hat. whT KIND OF ACCOMDIATIONS CAN YOU MAKE FOR IHIM

Reply
Mar 30, 2016 at 9:42 a.m. FrogBlog Says...

Hi Ellen,

You can stop by Guest Relations and explain your husband’s condition to a Cast Member; they’ll work with you to make suitable accommodations!

Keep hopping!

Leap

Reply
Mar 9, 2016 at 6:33 p.m. Marina Says...

First time I've been to Disney, I used the Guest Assistance card, and for me it was perfect. I have reflux within the saphenous vein, and cannot stand for too long without moving. So I just went to the ride and entered the special line with less waiting.

Now that this DAS Card I can scheddule ONLY ONE ride per time. And Im wondering what to do in the meanwile. Should I stay hopping from ride to ride to attend my needs? This sounds crazy... instead of optimizing time, I lose most of my day wandering through the park, and not be able to enjoy all that I could.

Reply
Mar 9, 2016 at 5:21 p.m. starla Says...

This was interesting and educational. All people using/in a wheelchair are NOT equal.

My mom uses a scooter due to a bum hip and knee and can wait in line forever (although she complains)

I on the other hand, am sick and THAT is why I use a wheelchair (i have my own since well I am sick). I have yet to see Disney fireworks, for I am too wore out by then and have gone home. Standing in line, in the heat, for 60 mins, would put me in the hospital (why we only go during the cool season and first thing in the morning) . I been a passholder for years and my last visit was the first time I heard about DAS. Usually if there is a 30 or more wait, I just bypass that ride (unless it is all inside like Soarin or TheLand). We are going again in April and I am looking forward to trying this and seeing if I can get on a ride that I normally cant, due to the wait.

So that being said my question LOL. Do I tell them what is wrong with me and bring a print out of what can cause my illness to flare up and become serious (heat, lack of sleep, catching a cold/flu etc)

Or do I just go in and say I need a DAS?

Reply
Mar 10, 2016 at 9:20 a.m. FrogBlog Says...

Hi Starla,

Generally, the more information you provide, the better, but how much you share is up to you.

Keep hopping!

Leap

Reply
Mar 8, 2016 at 11:37 a.m. Cathy Says...

Hello, just wondering if you can get the DAS pass from Disney hotels so you dont have to wait on the day at the parks. Thanks :)

Reply
Mar 8, 2016 at 1:36 p.m. FrogBlog Says...

Hi Cathy,

No, you would have to do it in the parks.

Keep hopping!

Leap

Reply
Mar 6, 2016 at 7:55 p.m. Rebecca Berry Says...

Hello! I have been trying to research what happens with a special needs toddler (age 2) at Disneyland. Two year olds do not need a ticket, so how does DAS work for them? I am wondering if DAS at Disneyland is now electronic? I've read so many different things on the web, but I can't seem to find the answers to my questions. By chance do you know? Lastly, have you heard of any resources for learning American Sign Languagy (ASL) signs for Disney characters? I've been googling and looking online, but I can't find any info with ALL the characters. Thanks so much for your help!

Reply
Mar 11, 2016 at 9:26 a.m. FrogBlog Says...

Hi Rebecca,

The DAS should still apply for your 2-year-old. Yes, the system is now electronic. Here is a video of ASL signs for some of the famous characters: http://www.deaftv.com/asl-nook-disney-in-asl/

Keep hopping!

Leap

Reply
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