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Getting the Scoop on Disneyland Mobile Order Service

by Mommy Frog on September 12, 2020 2 Los Angeles

Getting the Scoop on Disneyland Mobile Order Service - PinterestWe all want Disneyland food in our frog bellies as soon as possible. However, waiting in lines is often unavoidable. In fact, during a pandemic, nobody wants to wait in lines near other guests.  Well, good news! Getting food at fast-casual and quick-service restaurants at Disneyland and Disney California Adventure just got a lot quicker. The new Disneyland Mobile Order service eliminates the wait time for freshly prepared food and allows you to plan meals ahead. You can use the Disneyland mobile app to order food and dessert from select Disneyland restaurants (including some locations in Star Wars: Galaxy's Edge!) as quickly as right away or for later on in the day if you want to plan ahead for a later meal.

There's an upside of Mobile Order in this new era of COVID-19, social distancing and reducing contact. Mobile Ordering allows park guests to avoid order lines and reduces contact points and currency exchange with cast members. You just need to touch your phone and then collect the food when you receive notice that it's ready. Once Disneyland reopens, expect a few new restaurants to join the Mobile Order list. Also, you can expect expanded mobile ordering payment options such as Apple Pay and Disney gift cards. That hopping good news if you do not want to pay with credit cards.

We've hopped over to Disneyland test Mobile Order out (several times, actually), and the result? Well-fed, hoppy frogs! We're walking you through the ins and outs so you can hop on it during your next trip. And if you have used it before, please pay attention because they have made some changes to the app and have added new locations! Ribbit!

With the Disneyland Mobile Order service, you skip the line to place your order for meals at select restaurants inside Disneyland, Disney California Adventure, the Disneyland Hotel and Disney’s Grand Californian Hotel & Spa. You can conveniently place your order from anywhere inside or outside of the parks, even if you have not entered the park for the day. Plan lunch or dinner while waiting in line for a ride or from your hotel room before you head to the park! You could even order food through the app while standing in the restaurant and bypass the other guests still waiting to order. Yes, we have done it multiple times, and we are happy to have food in our hands before other frogs in line have even placed their order.

The Scoop on Disneyland Mobile Order Service - Red Rose Taverne

We’ve all been hungry at Disneyland. But not willing to wait in a long food line, we often choose something quicker and maybe not as healthy from a cart (say a Mickey pretzel, churro or popcorn) because we are busy hopping to the next ride or show. Sometimes one member of your group may be hungry for a meal but the rest of the group wants to eat somewhere else or press on rather than wait in line. Now you can order food and grab it in mere seconds instead of a 15- to 20-minute wait, meaning you can get what you want, when you want it. The restaurant prepares it once you have indicated that you are there and ready for it, so it’s not drying out under a heat lamp. It’s fresh and made up right when you arrive!

How to Use Disneyland Mobile Order Service

Disneyland Mobile Order - Side Selections

In order to take advantage of Mobile Order, you need to download the Disneyland mobile app and set up an account. We recommend doing this before your trip, so you can be ready to order in the park and to purchase Disney MaxPass if you are planning to use the app to make FASTPASS reservations or use MaxPass to get PhotoPass downloads.

If you already have the Disneyland app, be sure to update to the latest version to activate the Disneyland Mobile Order function and perhaps Touch ID or Face ID for the app, which can save you the hassle of constantly typing in passwords to make a purchase. If you have not used the Disneyland app yet, be sure to link your park ticket or annual pass once you have entered the park.

To order food through Disneyland Mobile Order service:

  • Open the app and click the + symbol on the bottom of the main menu.
  • Click Order Food.
  • Select a restaurant and 30-minute arrival window.
  • Sign into your account.
  • Make your food selections. If the Add button won’t click, you may have choices to select first such as apple slices or fries and perhaps a dipping sauce.
  • Click View My Order. Select Modify Order or Review Order Summary.
  • Scroll to the bottom and select Purchase.
  • When you arrive to the Mobile Order pick up area, tap I’m Here, Prepare My Order. Once you tap that, your order is final and nonrefundable.
  • You can view your current orders by tapping the three horizontal lines at the bottom of the screen and then Mobile Food Orders.

If you do not tap “I’m here … ” before park closing and do not pick up your food, your order will be canceled when the park closes. You cannot modify submitted orders, but you can cancel them before you arrive to pick them up. Your phone will keep you updated on the status of your order via the app and will notify you when it is ready (the employees will call it out, as well). We were pleasantly surprised at how quickly our food came. At really busy times, waits can be longer.

The app was recently updated to make Mobile Order even more user-friendly. The selections include larger photos of the foods, and the buttons at the top allow you to jump straight to categories like Seasonal Offerings, Entrees, Salads, Sides, Kids’ Meals, Toddler Meals, Allergy-Friendly, Plant-Based, Desserts, Sweets, Beverages and Alcoholic Beverages. The selections are custom to each restaurant and will vary. Of course, you can also scroll down to get to each of the items in these categories.

Disneyland Restaurants That Offer Mobile Order

Disneyland’s Mobile Order service recently launched at restaurants in both parks and some locations in the hotels. The restaurant selection may change as they continue adding more restaurants to the service. Basically, your days of standing in line for a pineapple Dole Whip are over. Hooray!

Disneyland Mobile Order Service - How to Use

Disneyland Restaurants with Mobile Order:

  • Alien Pizza Planet
  • Bengal Barbecue
  • Docking Bay 7 Food and Cargo
  • Edelweiss Snacks
  • Galactic Grill
  • Gibson Girl Ice Cream Parlor
  • The Golden Horseshoe
  • Harbour Galley
  • Jolly Holiday Bakery Café
  • Hungry Bear Restaurant
  • Milk Stand
  • Mint Julep Bar
  • Red Rose Taverne
  • Refreshment Corner
  • Ronto Roasters
  • Royal Street Veranda
  • Stage Door Café
  • Tiki Juice Bar (Sometimes limits orders to just Mobile Orders during peak times to keep the lines down. If you want to pay cash or order in person, hop over to Tropical Hideaway for your Dole Whip fix.)
  • Tropical Hideaway (New to Mobile Order!)
  • Troubadour Tavern

Disney California Adventure Restaurants with Mobile Order:

  • Adorable Snowman Frosted Treats
  • Award Wieners
  • Bayside Brews
  • Clarabelle’s Hand-Scooped Ice Cream
  • Cocina Cucmonga Mexican Grill
  • Corn Dog Castle
  • Flo’s V-8 Café
  • Hollywood Lounge
  • Lucky Fortune Cookery
  • Paradise Garden Grill
  • Pacific Wharf Café
  • Pacific Wharf Distribution Co.
  • Rita's Baja Blenders
  • Schmoozies!
  • Smokejumpers Grill
  • Sonoma Terrace
  • Studio Catering Co. (New to Mobile Order!)

Disney’s Grand Californian Hotel & Spa Restaurants with Mobile Order:

  • GHC Craftsman Grill (formerly White Water Snacks)

Disneyland Hotel Restaurants with Mobile Order:

  • Tangaroa Terrace Tropical Bar & Grill

Disneyland Mobile Ordering Service - Food AllergiesOrdering with Food Allergies

If you have food allergies, you can find choices that work for some of the more common allergies such as soy, gluten/wheat, eggs, fish/shellfish, milk or peanut/tree nuts on the Mobile Order menu. When looking over the menu for a restaurant, there is a new Allergy-Friendly button to take you right to a list of allergies. Click the button and select your allergy to get to a list of safe food choices. If you have multiple allergies or other special dietary concerns, it’s best to order in person or talk to the chef. Some items can easily be modified to remove allergens, but those will not show up in the allergy menus, so definitely order in person in those cases.

Some restaurants have plant-based options made from vegetables, fruits, grains, nuts, seeds and legumes. Look for a leaf icon at the top of your screen, which is a shortcut to take you to items that do not contain animal meat, dairy, eggs or honey. Expect to see more of these menu choices appearing soon!

The Limitations of Disneyland Mobile Order Service

Getting the Scoop on Disneyland Mobile Order Service-Build Your Order ScreenMobile Order is not for everyone. You won’t find many Disneyland secret menu items on the app because they are … well … secret. You’ll have to ask for those in person. On the other hand, we have found several items available on Mobile Order that are not on the printed menus! But not everything is on the Mobile Order menu. For example, you have to order alcoholic beverages at Tangaroa Terrace in person.

You might miss out on some menu items with Mobile Order. For example, we like to get a cup with half "It's lemon!" and half "It's vanilla!" from Adorable Snowman Frosted Treats, but that's not on the menu, so we'll have to order that in person. We have not seen all of the treats or morning items available for breakfast at the Jolly Holiday Bakery Café menu, so we have had to hop in to order our food if we want them. You might miss out on some special seasonal or festival offerings because they may not always appear as menu choices. Although, we have ordered many festival treats through the Mobile Order service.

You can add basic items such as sides and popular toppings (perhaps bacon on your burger or sprinkles on ice cream). And you can make choices for sides when offered. But you may not see all of the options listed.

You may be able to customize your selection by saying "no thanks" to some of the ingredients, but maybe not all. If you're a very particular frog who wants a lot of substitutions and likes to fine-tune your meals, then it's probably best to wait in line. For example, if you want to substitute a veggie patty for meat, you'll need to order in person.

Getting the Scoop on Disneyland Mobile Order Service - Mobile Order Pick Up

If you are a more spontaneous family and eat when something strikes your fancy, then you might refrain from ordering too far in advance. You can, however, cancel orders if you hop across something that sounds more appetizing, so don’t be afraid to use this service. You will love this service if you have a strong sense of where, what and when you want to eat.

Using your phone for ordering and collecting food will put more strain on your phone battery over the course of the day. We always use phone cases that include extra battery life and external chargers since we started using MaxPass. We recommend you do too! If you don’t have any mobile chargers, you can purchase an external charger in the park.

If you prefer to use cash then Disneyland Mobile Order service may not be for you since payment goes straight to credit card. Once Disneyland reopens, look for expanded payment options such as Disney gift cards and Apple Pay. It can also be harder to stay on budget when you have such easy access to your favorite Disneyland food and treats with the click of a button! When you aren’t opening your wallet, it can be harder to keep track of how much you spend, so be sure to stick to your budget. If you prefer to purchase with cash, purchase a Disney gift card before you arrive and load that into the app. Be aware that Disneyland Resort is discouraging cash transactions during the pandemic.

On the other hand, not having to pull out money all the time can make your journey more enjoyable. I recently forgot to bring my credit card into the park. When dinnertime came, we just used the app to order food and did not have to go hungry.

Other family members or friends who have your username or password can also place food orders through the app. That can be a good thing if members of the group split off and get hungry but don’t have money. But beware: You don’t have much control over how much they spend and you may get stuck footing the bill. That’s why we recommend that all families who use MaxPass together for rides also create their own username and password in the Disneyland app and add their own credit cards. Do this even if one person is managing a large group for FASTPASS reservations through MaxPass. Here’s a look on the bright side and more benefits of this feature!

The Benefits of Disneyland Mobile Order Service

The obvious benefit to using this service is the time savings. While we frogs are not always interested in downloading more apps, we make an exception for the Disneyland app. It saves so much time in waiting in food lines (not to mention saving us many ride lines with MaxPass). That means we can spend more time playing as a family, seeing shows or enjoying rides instead of standing in food (or ride) lines. It is also hopful to use the app to see what restaurants offer the service in your area, should hunger suddenly strike while you are waiting for a ride. You can order while you wait and pick up your food after you ride. We love the efficiency and instant gratification that comes with ordering before we arrive.

Mobile Order also makes it a lot easier for family members with different tastes to eat where they want. Some group members may prefer one restaurant, while others may want something else. Disneyland Mobile Order service allows you to place separate orders for items from different restaurants. Then you can pick them up quickly without waiting in two or three separate, long lines. You can collect food from one restaurant on the way to another. No whining from the tadpoles or compromising from me and Leap. Win-win!

Getting the Scoop on Disneyland Mobile Order Service - Mobile Food

Applicable discounts, such as linked annual pass discounts, are automatically taken off the bill when you use this service. The meal is billed straight to your credit card. You simply arrive at the marked Mobile Order pick up area, tap a button and collect your food. It’s that easy! You can send your family members to pick up their food without any money, although they should bring a phone because they may ask for your order number.

Getting the Scoop on Disneyland Mobile Order Service - Food Offerings

If you are looking for healthier food choices in the parks, using Mobile Order can help you plan ahead. Ordering in advance prevents impulse food purchases. Also, when you can pick up a salad, sandwich, Mickey Check Meal or Power Pack for the tadpoles a lot faster than a churro, you have the ability to choose foods that will give everyone the energy to make it through a long day in the parks. Here are some guidelines for healthy eating at Disneyland in case you need some inspiration! Healthy food choices definitely seem to cut down on meltdowns. Don’t worry if you are looking for quick treats: You can get ice cream, Dole whip, chips and desserts pretty quickly though the Disneyland Mobile Order service too!

Free Mobile Order Buttons

Getting the Scoop on Disneyland Mobile Order Service - Free Button from Milk StandIf you are an annual passholder, one of the benefits of Mobile Order can be getting a free button! Free stuff is our jam! Buttons are not always available at all locations, and the locations offering buttons do change. It doesn't hurt to ask for a button when you pick up your food. You will be asked to show your pass to collect the button.

So that’s the scoop on the Disneyland Mobile Order service. We jump for joy at anything that helps us skip the lines, and this service really delivers. Find out more about the best Disneyland quick-service restaurants and best California Adventure quick-service restaurants before your visit to help speed up your dining decisions once you are in the parks. Also, learn about Disneyland MaxPass, an optional paid service that allows you to make FASTPASS reservations from your smartphone through the Disneyland app. And to save even more money, hop over to our discounted Disneyland Resort tickets! Got more tips? Let us know below!

Related: Best Disneyland Snacks and Where to Find Them

Related: Yummiest Holiday Treats at Disneyland

Related: Best Disneyland Food and Drinks under $5

Hoppy Planning!

Keep hopping, Mommy Frog!
View Comments
<<  Newer Posts | Older Posts  >>
Jan 30, 2020 at 8:28 p.m. Katie Kiser Says...

Has anyone tried to use a pre-paid credit card? Does it work with mobile ordering?

Jan 31, 2020 at 10:59 a.m. FrogBlog Says...

Hi Katie!

Unfortunately, you have to use a credit card for Mobile Order.

Hoppy planning!

Mommy Frog

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