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Tap, Customize and Enjoy! How to Use Disneyland Mobile Order Service

by Mommy Frog on September 10, 2021 4 Los Angeles

A note from Mommy Frog: During Disneyland's phased reopening, you may rely on Mobile Order more often than usual and encounter more limited menus than usual. Hop over to our post on what's open when Disneyland reopens to see a complete list of open and closed restaurants. 

How to Use Disneyland Mobile Order Service - PinterestDisneyland food in our frog bellies as soon as possible. However, waiting in lines is often unavoidable. Getting food at fast-casual and quick-service restaurants at Disneyland Resort post-pandemic means getting to know and use the Disneyland Mobile Ordering service. It eliminates the wait time for freshly prepared food and allows you to plan meals ahead. Of course, you may want to plan those meals even further ahead than normal as some popular locations do fill up. If you wait until you are hungry, you may not find a time slot that suits your desires. But did you know that most candy shops are now on Mobile Order? You can now have a caramel apple at the click of a button. Yum! (This is pretty dangerous in my case as I might have a slight Disneyland caramel apple obsession.)

You can use the Disneyland mobile app to order food and dessert from select Disneyland restaurants and food stands (including some locations in Star Wars: Galaxy's Edge and Avengers Campus!) as quickly as right away, or for later in the day if you want to plan ahead. Actually, that's a very smart plan during the reopening period. Order food an hour ahead of time. That way as soon as you are feeling rumbly in the tummy, you don't find out that the next available arrival window is a couple of hours away. With limited food locations and popular favorites, the arrival windows can seem far away if you do not plan ahead.

Mobile Ordering allows park guests to avoid long lines and reduces contact points and currency exchange with cast members. You just need to touch your phone and then collect the food when you receive a notification that it's ready. Systems for pick-up are in flux, so we celebrate the restaurants moving back to normal.

How to Use Disneyland Mobile Order Service - Clam Chowder

There are changes to Mobile Order. A few new restaurants have joined the Mobile Order list. Others have gone back to ordering at the counter, and some offer both. You can find the most updated list of Mobile Order options when you go to order in the Disneyland app.

Hoppy news! You can enjoy expanded Mobile Ordering payment options, such as Apple Pay and Disney gift cards. That is hoppin' good news if you do not want to pay with credit cards!

With Disneyland Mobile Order service, you skip the line to place your order for meals at select restaurants inside Disneyland Park, Disney California Adventure Park, the Downtown Disney district, the Disneyland Hotel and Disney’s Grand Californian Hotel & Spa. You can conveniently place your order from anywhere inside or outside of the parks, even if you have not entered the park for the day. In fact, you can even order before the parks open (note that the available arrival windows may vary by location and time at this time)! It's super easy to plan lunch or dinner while waiting in line for a ride or from your hotel room before you head to the park. You could even order food through the app while standing in the restaurant and bypass the other guests still waiting to order. Yes, we have done it multiple times, and we are hoppy to have food in our hands before other frogs in line have even placed their order.

We’ve all been hungry at Disneyland. But not willing to wait in a long food line, we often choose something quicker and maybe not as healthy from a cart (say a Mickey pretzel, churro or popcorn) because we are busy hopping to the next ride or show. Sometimes one member of your group may be hungry for a meal but the rest of the group wants to eat somewhere else or press on rather than wait in line. Now you can order food and grab it in mere seconds instead of a 15- to 20-minute wait, meaning you can get what you want, when you want it. The restaurant prepares it once you have indicated that you are there and ready for it, so it’s not drying out under a heat lamp. It’s fresh and prepared right when you arrive!

How to Use Disneyland Mobile Order Service

How to Use Disneyland Mobile Order Service - Build Your Order Screenshot

In order to take advantage of Mobile Order, you need to download the Disneyland mobile app and set up an account. We recommend doing this before your trip, so you can access your tickets and manage park reservations from your phone.

If you already have the Disneyland app, update to the latest version to activate the Disneyland Mobile Order function and perhaps Touch ID or Face ID for the app, which can save you the hassle of constantly typing in passwords to make a purchase. If you have not used the Disneyland app yet, link your park ticket and Magic Key Pass to the app. If you want to pay with a gift card, you'll add it before each purchase.

To order food through Disneyland Mobile Order service:

  • Open the app and click the + symbol on the bottom of the main menu.
  • Click Order Food.
  • Select a restaurant and a 30-minute arrival window.
  • Sign in to your account.
  • Make your food selections. If the Add button won’t click, you may have choices to select first such as apple slices or fries and perhaps a dipping sauce.
  • Click View My Order. Select Modify Order or Review Order Summary.
  • Under Payment Methods, you may select Add a card if that is your preferred payment, or simply use the credit card on file.
  • To add a gift card, type in the 16-digit card number and hit Save.
  • Scroll to the bottom and select Purchase.
  • When you arrive at the Mobile Order pick-up area, tap I’m Here, Prepare My Order. Once you tap that, your order is final and nonrefundable.
  • You can view your current orders by tapping the three horizontal lines at the bottom of the screen and then Mobile Food Orders.
  • We always screenshot our Mobile Order number because it makes it easier if the app decides to stop working the second a cast member asks for our number. It happens!

If you do not tap “I’m here … ” before park closing and do not pick up your food, your order will be canceled when the park closes. You can modify the arrival time for submitted orders or cancel them before you arrive to pick them up. Your phone will keep you updated on the status of your order via the app and will notify you when it is ready (the employees will call it out, as well). At really busy times, waits can be longer. We usually tap "I'm here ..." while walking over since it may take some time to prepare the food.

The app was recently updated to make Mobile Order even more user-friendly. The selections include larger photos of the foods, and the buttons at the top allow you to jump straight to categories such as Seasonal Offerings, Entrees, Salads, Sides, Kids’ Meals, Toddler Meals, Allergy-Friendly, Plant-Based, Desserts, Sweets, Beverages and Alcoholic Beverages. The selections are custom to each restaurant and will vary. You can also scroll down to get to each of the items in these categories.

Disneyland Restaurants That Offer Mobile Order

How to Use Disneyland Mobile Order Service - Mobile order sign at Ronto Roasters

Disneyland’s Mobile Order service has recently expanded. You can order food at restaurants in both parks and some locations in the hotels. The restaurant selection may change as they continue adding more restaurants to the service and even taking some away. Basically, your days of standing in line for a pineapple Dole Whip are over (depending on where you purchase it). Hooray!

During Disneyland events or festivals, Mobile Order is the way to go at the festival booths and many restaurants. You can use QR codes to order or open up the Disneyland app to order.

Disneyland Restaurants and Candy Shops with Mobile Order (some locations may be closed at this time):

  • Alien Pizza Planet
  • Bengal Barbecue
  • Candy Place and Candy Kitchen
  • Docking Bay 7 Food and Cargo
  • Edelweiss Snacks
  • French Market (New to Mobile Order!)
  • Galactic Grill
  • Gibson Girl Ice Cream Parlor
  • The Golden Horseshoe
  • Harbour Galley
  • Jolly Holiday Bakery Café
  • Hungry Bear Restaurant
  • Little Red Wagon (New to Mobile Order!)
  • Maurice's Treats (New to Mobile Order!)
  • Milk Stand
  • Mint Julep Bar
  • Pooh Corner
  • Red Rose Taverne
  • Refreshment Corner
  • Ronto Roasters
  • Royal Street Veranda
  • Stage Door Café
  • Tiki Juice Bar (sometimes limits orders to just Mobile Orders during peak times to keep the lines down. If you want to pay cash or order in person, hop over to Tropical Hideaway for your Dole Whip fix.)
  • Troubadour Tavern

Disney California Adventure Restaurants with Mobile Order (some locations may be closed):

  • Award Wieners
  • Bayside Brews
  • Cappuccino Cart — Gourmet Coffee (New to Mobile Order!)
  • Clarabelle’s Hand-Scooped Ice Cream
  • Cocina Cucmonga Mexican Grill
  • Corn Dog Castle
  • Cozy Cone Motel (New to Mobile Order!)
  • Flo’s V-8 Café
  • Hollywood Lounge
  • Lucky Fortune Cookery
  • Paradise Garden Grill
  • Pacific Wharf Café
  • Pacific Wharf Distribution Co.
  • Pym Tasting Lab
  • Pym Test Kitchen
  • Rita's Baja Blenders
  • Schmoozies!
  • Smokejumpers Grill
  • Sonoma Terrace (New to Mobile Order!)
  • Studio Catering Co. (New to Mobile Order!)
  • Trolley Treats

Disney’s Grand Californian Hotel & Spa Restaurants with Mobile Order:

  • GHC Craftsman Grill (formerly White Water Snacks)
  • GHC Craftsman Bar (New to Mobile Order!)
  • Hearthstone Lodge (New to Mobile Order!)

The hotel restaurants were initially limited to hotel guests, but as of May 28, 2021, Napa Rose and Storytellers Cafe have reopened to all guests (not just those staying at the hotel). Yipee!

Disneyland Hotel Restaurants with Mobile Order:

  • Tangaroa Terrace Tropical Bar & Grill
  • Coffee House

Downtown Disney Restaurants with Mobile Order (look for QR codes as most do not use the Disneyland Mobile Ordering service): 

  • Marceline's Confectionery (on Disneyland Mobile Order)
  • Jamba Juice
  • Salt & Straw Handmade Ice Cream
  • Ralph Brennan's Jazz Kitchen Express
  • Black Tap
  • La Brea Bakery Cafe

At Downtown Disney restaurants, you do not use the Disneyland app to mobile order. Instead, look for QR Codes on signs to mobile order your food.

Disneyland Mobile Ordering Service - Food Allergies ScreenshotNavigating Mobile Order with Food Allergies

If you have food allergies, you can find choices that work for some of the more common allergies such as soy, gluten/wheat, eggs, fish/shellfish, milk or peanut/tree nuts on the Mobile Order menu. When looking over the menu for a restaurant, there is a new Allergy-Friendly button to take you right to a list of allergies. Click the button and select your allergy to get to a list of safe or modified dishes you might not have known about. For example, you can order gluten-free or dairy-free pizza at Alien Pizza Planet. If you have multiple allergies or other special dietary concerns, it’s best to order in person or talk to the chef. Some items can easily be modified to remove allergens, but those will not show up in the allergy menus, so definitely order in person in those cases.

How to Use Disneyland Mobile Order Service - Plant-Based Options ScreenshotSome restaurants have plant-based options made from vegetables, fruits, grains, nuts, seeds and legumes. Look for a leaf icon at the top of your screen, which is a shortcut to take you to items that do not contain animal meat, dairy, eggs or honey. Expect to see more of these menu choices appearing soon!

The Limitations of Disneyland Mobile Order Service

Mobile Order is not for everyone. You won’t find many Disneyland secret menu items on the app because they are … well … secret. You’ll have to ask for those in person. On the other hand, we have found several items available on Mobile Order that are not on the printed menus! But not everything is on the Mobile Order menu. For example, you have to order alcoholic beverages at Tangaroa Terrace in person.

You might miss out on some menu items with Mobile Order. We have not seen all of the treats or morning items available for breakfast at the Jolly Holiday Bakery Café menu, so we have had to hop in to order our food if we wanted them. You might miss out on some special seasonal or festival offerings because they may not always appear as menu choices. Although, we have ordered many festival treats and seasonal items (such as glow cubes) through the Mobile Order service.

How to Use Disneyland Mobile Order Service - Customizing Your Meal ScreenshotYou can add basic items such as sides and popular toppings (perhaps bacon on your burger or sprinkles on ice cream). And you can make choices for sides when offered. But you may not see all of the options listed in the app.

You may be able to customize your selection by saying "no, thanks" to some of the ingredients, but maybe not all. If you're a very particular frog who wants a lot of substitutions and likes to fine-tune your meals, then it's probably best to wait in line. For example, if you want to substitute a veggie patty for meat, you'll need to order in person.

If you are a more spontaneous family and eat when something strikes your fancy, then you might refrain from ordering too far in advance. You can, however, cancel orders if you hop across something that sounds more appetizing, so don’t be afraid to use this service. You will love this service if you have a strong sense of where, what and when you want to eat.

Using your phone for ordering and collecting food will put more strain on your phone battery over the course of the day. We always use phone cases that include extra battery life and external chargers. We recommend you do too! If you don’t have any mobile chargers, you can purchase an external charger in the park.

How to Use Disneyland Mobile Order Service - Mobile Order Pick Up Sign

If you prefer to use cash, Disneyland Mobile Order service may not be for you since payment goes straight to a credit card. You can use cash to purchase a Disney gift card and use that to pay when mobile ordering. You have to type the number in each time you want to use a gift card, but if you copy and save it to your phone, you can copy and paste to save time. It can also be harder to stay on budget when you have such easy access to your favorite Disneyland food and treats with the click of a button! When you aren’t opening your wallet, it can be harder to keep track of how much you spend, so be sure to stick to your budget. If you prefer to purchase with cash, purchase a Disney gift card before you arrive and load it into the app.

On the other hand, not having to pull out money all the time can make your journey more enjoyable. I recently forgot to bring my credit card into the park. When dinnertime came, we just used the app to order food and did not have to go hungry.

Other family members or friends who have your username or password can also place food orders through the app. That can be a good thing if members of the group split off and get hungry but don’t have money. But beware: You don’t have much control over how much they spend and you may get stuck footing the bill. That’s why we recommend that all families who will be using the new Genie+ to book rides together when it launches in fall 2021 also create their own username and password in the Disneyland app and add their own credit cards. Do this even if one person is managing a large group for Lightning Lane reservations (the new term for FASTPASS entrances). Here’s a look at the bright side, and more benefits of this feature!

The Benefits of Disneyland Mobile Order Service

The obvious benefit to using this service is the time savings. While we frogs are not always interested in downloading more apps, we make an exception for the Disneyland app. It saves so much time in waiting in food lines (not to mention saving us many ride lines with MaxPass ... soon to be Genie+). That means we can spend more time playing as a family, seeing shows or enjoying rides instead of standing in food (or ride) lines. It is also hopful to use the app to see what restaurants offer the service in your area, should hunger suddenly strike while you are waiting for a ride. You can order while you wait and pick up your food after your ride. We love the efficiency and instant gratification that comes with ordering before we arrive.

Mobile Order also makes it a lot easier for family members with different tastes to eat where they want. Some group members may prefer one restaurant, while others may want something else. Disneyland Mobile Order service allows you to place separate orders for items from different restaurants. Then you can pick them up quickly without waiting in two or three separate, long lines. You can collect food from one restaurant on the way to another. No whining from the tadpoles or compromising from me and Leap. Win-win!

How to Use Disneyland Mobile Order Service - Grilled cheese and tomato soup from Jolly Holiday

Applicable discounts, such as linked Magic Key discounts, are automatically taken off the bill when you use this service. When using Mobile Order, the meal is billed straight to your credit card. You simply arrive at the marked Mobile Order pick-up area, tap a button and collect your food. It’s that easy! You can send your family members to pick up their food without any money, although they should bring a phone or have the order number because cast members will ask for it.

How to Use Disneyland Mobile Order Service - chopped salad

If you are looking for healthier food choices in the parks, using Mobile Order can help you plan ahead. Ordering in advance prevents impulse food purchases. Also, when you can pick up a salad, sandwich, Mickey Check Meal or Power Pack for the tadpoles a lot faster than a churro, you have the ability to choose foods that will give everyone the energy to make it through a long day in the parks. Here are some guidelines for healthy eating at Disneyland in case you need some inspiration! Healthy food choices definitely seem to cut down on meltdowns. Don’t worry if you are looking for quick treats: You can get ice cream, Dole whips, chips and desserts pretty quickly through the Disneyland Mobile Order service too!

So that’s the scoop on the Disneyland Mobile Order service. We jump for joy at anything that helps us skip the lines, and this service really delivers. Find out more about the best Disneyland Park quick-service restaurants and best Disney California Adventure Park quick-service restaurants before your visit to help speed up your dining decisions once you are in the parks. And to save even more money, hop over to our discounted Disneyland Resort tickets! Got more tips? Let us know below!

Related: Best Disneyland Snacks and Where to Find Them

Related: Yummiest Holiday Treats at Disneyland

Related: Best Disneyland Food and Drinks under $5

Hoppy planning!

Keep hopping, Mommy Frog!
View Comments
<<  Newer Posts | Older Posts  >>
Jun 13, 2021 at 3:47 p.m. Teresa Says...

Preparing for our visit next week and I can't find answers to these 2 questions anywhere:

1) How soon in the morning can I start placing orders for mobile order food?

2) How do I find a list of quick service restaurants that also allow walk up orders? I.e. those that offer mobile service, in case we need food but didn't place a mobile order in time.

Reply
Jun 14, 2021 at 10:40 a.m. FrogBlog Says...

Hi Teresa,

To answer your first question, it can vary, but most locations are open for Mobile Ordering by 8 a.m. You can check your phone each morning before you go to the park to see what is available. However, Pym Test Kitchen and Pym Tasting Lab do not appear as available until Avengers Campus officially opens, and the times are released on a rolling basis throughout the day.

The status for restaurants offering Mobile Order only can change on a daily basis, as even restaurants that allow walk-up orders can pause the line and defer to Mobile Order. We'd suggest looking for open registers. Some places, like Plaza Inn, have both. We book our Mobile Orders in the morning when possible, knowing we can change or cancel them, but that we'd have options if we're hungry and can be in the area when our window approaches. You can get snacks in person at Ship to Store Marketplace. (And be sure to order ice cream from Gibson Girl before the end of the night, as we learned the hard way that all windows can be unavailable later at night when we wanted it.) Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Jan 30, 2020 at 8:28 p.m. Katie Kiser Says...

Has anyone tried to use a pre-paid credit card? Does it work with mobile ordering?

Reply
Jan 31, 2020 at 10:59 a.m. FrogBlog Says...

Hi Katie!

Unfortunately, you have to use a credit card for Mobile Order.

Hoppy planning!

Mommy Frog

Reply
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