9/11 Ground Zero Tour and 9/11 Museum Entry

Go Straight to the Gate!

9/11 Ground Zero Tour and 9/11 Museum Entry

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9/11 Ground Zero Tour and 9/11 Museum Entry Details

Go Straight to the Gate!
Experience this moving journey through the former World Trade Center where the traumatic events of 9/11 unfolded. On this tour you’ll be escorted by individuals personally connected to the events and hear as they explain their own stories of sadness and heroism from that tragic day in history.

This tour of remembrance begins at St. Paul’s Chapel situated just one block away and which miraculously survived the falling debris. It became a makeshift shelter for the injured and the surrounding fence became a bulletin board where families posted notices of their missing loved ones. Next you’ll see the Firefighter’s 9/11 Memorial Wall and the fire station at Ground Zero where you’ll hear moving accounts from the emergency responders present that day.

From here you’ll enter the 9/11 Memorial. Entry will be at approximately 12:30pm, but may vary depending on the day. Once inside you are free to take your time and pay your respects to those who lost their lives. Visit the Reflecting Absence Memorial, the world’s largest man-made waterfall built to reflect the huge void left by the loss of over 3,000 people. Look upward towards the shining Freedom Towers and beautiful 8-acre complex – take time to reflect and contemplate this sacred place. A moving and memorable experience for the entire family.

Plan your museum visit ahead of time using the 9/11 Memorial Museum Guide.

Attractions You'll Experience

Product Types

  •  Museum
  •  Walking Tour
  • Redemption

    Meet your guide at the Broadway entrance of St. Paul's Chapel on 209 Broadway (Fulton St. & Broadway).


    Daily at 10:30am or 2pm.


    E-ticket expires upon redemption.


    5 hours


    • Guide
    • Museum Entry

    Please Note

    • The 9/11 Memorial Museum has security checks similar to an airport. Do not bring anything that cannot be brought onto an airplane or entry may be denied.
    • Please arrive at least 15 minutes prior to tour start time.
    • Activity takes place outdoors - rain or shine, please dress appropriately.
    • Not recommended for children 5 years of age and under.
    • Refund Policy

      Refund policy is in accordance with the cancellation policies. The E-Tickets must be unused and unsigned. Expired E-Tickets, or any ticket not currently sold on this site, are non-refundable. Please contact our customer service team so we can give you instructions to make the process run smoothly.
    • Cancellation Policies

      • Fully-refundable, 3 or more days before E-Ticket redemption date.*
      • Non-refundable, 2 or less days before E-Ticket redemption date.*
      * This ticket’s final Cancellation Policies will be displayed in your Shopping Cart and on your E-Ticket.
  • What to Bring to 9/11 Memorial

    • Drivers License/Photo ID
    • E-Ticket
    • Walking Shoes

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