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Great customer service! I contacted them about how I was not able to get on the website only through Facebook and I was referred to (Nate) he quickly fixed the problem. I am pleased and happy with the customer service and would highly recommend Undercover Tourist to anyone :)) -A.H.
Real Tickets - Go straight to the gate and onto the rides. No will call exchange necessary… it's ok to smile. The Frog Family likes to get hoppin'!
E-Tickets - Please print your E-Tickets and take them with you! Otherwise the Front Gate will tell you to stand in line at Guest Services! You must present a valid photo ID or credit card matching the lead guest name for identity verification at the gate.
Parking is not included.
UNDERCOVER SAVINGS: Bundle this ticket with a select 3-Day or 4-Day Walt Disney World® Resort ticket and save an additional $10 on each ticket combo! The savings will be reflected in your cart after both tickets have been added.No limit on the maximum savings applied. You may combine adult and child tickets as long as a minumum of one select (1) 3-Day or 4-Day Walt Disney World® Resort ticket and one (1) Universal: 2-Park 2-Day Park-to-Park - Plus Extra Day FREE Ticket are added to cart.
Admission to both of the following theme parks for each day of the ticket - 3 Days (Park-to-Park access allowed):
Ticket is valid for any three (3) calendar days during a seven (7) consecutive calendar day period which includes the first day the ticket is activated.This ticket also includes seven (7) calendar days of admission to the paid entertainment venues of Universal CityWalkTM. The 7 days are activated on the first day the ticket is used either at a Universal CityWalkTM venue, Universal Studios FloridaTM or Universal's Islands of AdventureTM. The days do not have to be used consecutively.At participating Universal CityWalk® venues that require a party pass, you will provide your ticket to be scanned for entry.
365-day return policy - 95% of the item(s) order amount will be refunded back to you. Yup, we are friendly frogs. The 5% fee will cover the delivery, handling and the processing fees associated with accepting payment and fulfilling the order. The tickets must be unused, unsigned and not damaged. Expired tickets, or any ticket not currently sold on this site, are non-refundable. Please contact our customer service team so we can give you instructions to make the process run smoothly.
Ticket expires 12 months from print date or 7 days after first use. You will activate the ticket upon entry into your first Universal Orlando® Resort Theme Park or one of the paid entertainment venues of Universal City Walk®. Days do not have to be used consecutively.
Upgrades: Please do so at the attraction/guest services window.
Other Changes: Please contact Undercover Tourist with your order number and details of the change requested to determine if amendments are possible.
We are unable to make changes to Universal Orlando® Resort E-Tickets.
Or call 1 (800) 846-1302 (USA)
1 (386) 239-8624 (Worldwide)
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