Hint - The Undercover Tourist annual price increase is coming soon!
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Thank you for all of the information available on your website. The wealth of information has made the planning for our Florida vacation stress free. And I feel so much more informed. Thank you! -Grace J.
Real Tickets - Go straight to the gate and onto the rides. No will call exchange necessary… it's ok to smile. The Frog Family likes to get hoppin'!
E-Tickets - Please print your E-Tickets and take them with you! Otherwise the Front Gate will tell you to stand in line at Guest Services! You must present a valid photo ID or credit card matching the lead guest name for identity verification at the gate.
Parking is not included.
365-day return policy - 95% of the item(s) order amount will be refunded back to you. Yup, we are friendly frogs. The 5% fee will cover the delivery, handling and the processing fees associated with accepting payment and fulfilling the order. The tickets must be unused, unsigned and not damaged. Expired tickets, or any ticket not currently sold on this site, are non-refundable. Please contact our customer service team so we can give you instructions to make the process run smoothly.
Ticket expires 12 months from order date or 7 days after first use. You will activate the ticket upon entry into your first Universal Orlando® Resort Theme Park or one of the paid entertainment venues of Universal City Walk®. Days do not have to be used consecutively.
Upgrades: Please do so at the attraction/guest services window.
Other Changes: Please contact Undercover Tourist with your order number and details of the change requested to determine if amendments are possible.
Or call 1 (800) 846-1302 (USA)
1 (386) 239-8624 (Worldwide)
Kids FREE. 10 Day Cancellation Policy.
— Travel Weekly 2016
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