FAQ Hotels

  • How do I reserve my room?
    Our reservation process is very simple. Select or enter the desired city, enter the dates of arrival and departure, and enter the number of guests. Click the Get Rates.
    A list of hotels will appear on the screen. For more information, click the name of the property or the Info link.
    • After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information, then clicking on the Book It button.
    • After you have selected your desired room type, you will be taken to a secure reservation form. Then you will need to review the reservation information and fill in the blanks on the form. Be sure your name and email address are spelled correctly.
    • After you fill out all of the needed information, press the "Complete Reservation" button.
    • If further correspondence is necessary prior to confirming the reservation, a Customer Care agent will reply back to you with an email within 24 hours.

  • Is it safe to use my credit card?
    Yes. We take this matter very seriously. To ensure your security, TravelNow.com utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.
  • What credit card types are accepted for guarantee/deposit?
    The card types accepted for guarantee/deposit will be listed in the Info section of the hotel description.
  • My credit card number is correct, but the hotel is not accepting it. Why?
    There are a few possibilities:
    • Your card type is not accepted at the hotel.
    • The card expiration date precedes the reservation date.
    • You have reached your credit limit.
    • There is a computer error.

  • What do the star ratings mean?
    • 1 Star rating 1 Star (Economy)
      Typically smaller hotels managed by the proprietor. The hotel is often 2 - 4 stories high and usually has a more personal atmosphere. It's usually located near affordable attractions, major intersections and convenient to public transportation. Furnishings and facilities are clean but basic. Most will not have a restaurant on site but are usually within walking distance to some good low-priced dining. Public access, past certain hours, may be restricted.

      Typical National Chains: Econolodge, Motel 6

    • 2 Star rating 2 Star (Moderate)
      Usually denotes independent and name brand hotel chains with a reputation for offering consistent quality amenities. The hotel is usually small to medium-sized and conveniently located to moderately priced attractions. The facilities typically include telephones and TV's in the bedroom. Some hotels offer limited restaurant service; however, room service and bellhop service is usually not provided.

      Typical National Chains: Days Inn, LaQuinta Inn

    • 3 Star rating 3 Star (First Class)
      Typically these hotels offer more spacious accommodations that include well appointed rooms and decorated lobbies. Bellhop service is usually not available. They are often located near major expressways or business areas, convenient to shopping and moderate to high priced attractions. The hotels usually feature medium-sized restaurants that typically offer service breakfast through dinner. Room service availability may vary. Valet parking, fitness centers and pools are often provided.

      Typical National Chains: Holiday Inn, Hilton

    • 4 Star rating 4 Star (Superior)
      Mostly large, formal hotels with smart reception areas, front desk service and bellhop service. The hotels are most often located near other hotels of the same caliber and are usually found near shopping, dining and other major attractions. The level of service is well above average and the rooms are well lit and well furnished. Restaurant dining is usually available and may include more than one choice. Some properties will offer continental breakfast and/or happy hour delicacies. Room service is usually available during most hours. Valet parking and/or garage service is also usually available. Concierge services, fitness centers and one or more pools are often provided.

      Typical National Chains: Hyatt, Marriott

    • 5 Star rating 5 Star (Deluxe)
      These are hotels that offer only the highest level of accommodations and services. The properties offer a high degree of personal service. Although most five star hotels are large properties, sometimes the small independent (non-chain) property offers an elegant intimacy that can not be achieved in the larger setting. The hotel locations can vary from the very exclusive locations of a suburban area, to the heart of downtown. The hotel lobbies are sumptuous, the rooms complete with stylish furnishing and quality linens. The amenities often include: VCR's, CD stereos, garden tubs or Jacuzzis, in-room video library, heated pools and more. The hotels feature up to three restaurants all with exquisite menus. Room service is usually available 24 hours a day. Fitness Centers and valet and/or garage parking are typically available. A concierge is also available to assist you.

      Typical National Chains: Ritz Carlton, Four Seasons


  • Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
    If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.
  • Is the room rate per person or per night?
    All rates are for double occupancy per room, and are quoted on a nightly basis unless otherwise specified. SOME RATES MAY REQUIRE SPECIAL IDENTIFICATION. Taxes and fees not included unless otherwise specified in the detailed Rate Rules. Extra people, children, roll-away beds and incidentals may be subject to additional charges
  • What about the special discounts?

    Many of the participating hotels offer "Special Internet Rates" to our users. These rates offer substantial savings.


  • I should receive a discounted rate. How do I get this?
    The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.
  • Is there a waiting list for sold out hotels?
    In certain instances, we can make reservations at sold out properties. Often lodgings identified as "Special Internet Rates" are providing sold out availability. If you want to be placed on a waiting list, you will need to contact the lodging directly.
  • What happens when I make a reservation?
    Reservation requests will result in a new screen showing an Booking Number, which should be kept and used with any future correspondence with TravelNow.com. You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up within 2 to 4 hours with an email using the same Booking Number and, if available, a Confirmation Number.
  • How long will it take TravelNow.com to respond to my reservation request?
    All reservation requests will result in a new screen showing a booking Number, which should be kept and used with any future correspondence with TravelNow.com. Additionally, all reservations will be followed up with an email within 2 to 4 hours using the same Booking Number with the status of your reservation.
  • How do I check on my request for a lodging?
    You may view your reservation using the "" link. Always feel free to contact us with any inquiries regarding your request:

    USA Toll Free: 1 866 629 1914
    UK Freephone: 0800 032 2926
    Worldwide: +1 866 629 1914

    For fastest service, please include your "Booking Number" which you will receive after you submit your booking.
  • I don't have long to wait for a confirmation. What can I do?
    Typically, most lodging reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation within 2 to 4 hours. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing. You may contact us directly at reply@travelnow.com.
  • When will my reservation be at the hotel?
    • Special Internet Rates Rates:
      Your name will not appear at the hotel until 72 hours before your arrival date. Rest assured, the room is booked; however, the hotel just does not know that you will be the person staying in it.
    • "Additional Rates":
      It takes a minimum of 24 hours before your reservation details reach the lodging's computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet.

  • Once I have made my reservation, will I receive any written confirmation from the hotel?
    No. The email confirmation you receive from us is all you will need. It displays your Booking Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy.
  • What is the cancellation policy on my reservation?

    When you are completing the Secure Lodging Reservation Form, the Cancellation Policy will be provided at the bottom of the page or there will be a link to read the cancellation policy. These policies will vary from lodging to lodging, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty. Canceling after the stated period will result in a cancellation penalty fee. Some reservations are non-refundable and cannot be cancelled after booking.

    Reservations of "Special Internet Rates" will apply a cancellation fee regardless of the timeframe of cancellation. If the cancellation is outside of the time allotted, you may be charged for one night's stay including tax recovery charges and service fees. Please read the specific cancellation policy provided for each property on the site and in any emails regarding your reservation.


  • How do I cancel a reservation?
    Use the "" link provided on the home page.
  • Can I make a reservation over the phone?

    Reservations for Special Internet Rates can be made by calling:

    USA Toll Free: 1 866 629 1914
    UK Freephone: 0800 032 2926
    Worldwide: +1 866 629 1914


  • What type of customer service is offered?
    After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. All you have to do is ask.
  • Is there a hotel shuttle service to/from the airport?
    Many hotels offer shuttle service to and from the airport. This may be listed on the Lodging Information page. If it is offered, there may be a charge by the hotel for this service. Vacation rentals often do not have this type of service.
  • Is parking available? Free parking? Long-term parking?
    Most hotels and vacation rentals offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates). This may be listed on the Lodging Information page.
  • What if there will be more than two adults in the room?
    Most hotels allow additional guests to stay in the rooms at a charge (usually between $5.00-$20.00 per person). Some hotels and most vacation rentals have a limit on how many people can stay in a room. This may be listed on the Lodging Information page.
  • Our children will be with us... do they stay free?
    Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Hotel Lodging page.
  • Are rollaway beds/cribs available?
    Most hotels and some vacation rentals offer rollaway beds and cribs (typically at a charge- $5.00-$20.00 each). Some may have restrictions on what room types will allow rollaway beds. This may be listed on the Lodging Information page. If special requests are accepted, a section will appear on the Reservation Form to insert such requests and submit them to the hotel or vacation rental.
  • What are the directions to the hotel?
    The location information of the hotel is sometimes listed on the Lodging Information page. This can identify the distance from the hotel to certain landmarks or the airport. Vacation rental reservations will have directions included in the confirmation email.
  • Is breakfast included?
    Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts. If included, it should be listed on the Lodging Information page.
  • What is the Refund Policy?
    We strive to provide the best service possible and will work on behalf of our clients to rectify any regrettable circumstances pertaining to your reservation. UndercoverTourist.com acts only as an independent agent to secure services of a hotel or other travel related supplier. Therefore, we have no control over personnel, equipment, or operations of these suppliers and shall not be held liable for any inconvenience, personal injury, property damage, or other loss incurred as a result of any wrongful acts, omissions, or default on the part of the suppliers. All grievances must be reported with any and all supporting documentation to TravelNow.com within 60 days of the mailing of the first credit card statement showing any discrepancies for billing and payment issues or within 60 days after the completion of travel services provided.
  • Do hotels have minimum age requirements?
    Please be aware that some hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Please inquire with a Customer Care Agent or with the hotel directly.
  • What if I find a lower price after booking?
    Special Internet Rate hotel reservations booked through UndercoverTourist.com are guaranteed to be the lowest rate. If there is a lower rate available for the same dates and the same hotel, you must contact us within 24 hours of booking your "Special Internet Rate" reservation. We will either refund you the difference or cancel the reservations without penalty. This guarantee only applies to rate indicated as "Special Internet Rates." It does not apply to special events such as New Years and the Super Bowl. To learn more or to claim a guarantee, Click here.