FAQ Hotels

• After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information, then clicking on the Book It button.
• After you have selected your desired room type, you will be taken to a secure reservation form. Then you will need to review the reservation information and fill in the blanks on the form. Be sure your name and email address are spelled correctly.
• After you fill out all of the needed information, press the "Complete Reservation" button.
• If further correspondence is necessary prior to confirming the reservation, a Customer Care agent will reply back to you with an email within 24 hours.

• Your card type is not accepted at the hotel.
• The card expiration date precedes the reservation date.
• You have reached your credit limit.
• There is a computer error.

• 1 Star (Economy)
  Typically smaller hotels managed by the proprietor. The hotel is often 2 - 4 stories high and usually has a more personal atmosphere. It's usually located near affordable attractions, major intersections and convenient to public transportation. Furnishings and facilities are clean but basic. Most will not have a restaurant on site but are usually within walking distance to some good low-priced dining. Public access, past certain hours, may be restricted.

  Typical National Chains: Econolodge, Motel 6

• 2 Star (Moderate)
  Usually denotes independent and name brand hotel chains with a reputation for offering consistent quality amenities. The hotel is usually small to medium-sized and conveniently located to moderately priced attractions. The facilities typically include telephones and TV's in the bedroom. Some hotels offer limited restaurant service; however, room service and bellhop service is usually not provided.

  Typical National Chains: Days Inn, LaQuinta Inn

• 3 Star (First Class)
  Typically these hotels offer more spacious accommodations that include well appointed rooms and decorated lobbies. Bellhop service is usually not available. They are often located near major expressways or business areas, convenient to shopping and moderate to high priced attractions. The hotels usually feature medium-sized restaurants that typically offer service breakfast through dinner. Room service availability may vary. Valet parking, fitness centers and pools are often provided.

  Typical National Chains: Holiday Inn, Hilton

• 4 Star (Superior)
  Mostly large, formal hotels with smart reception areas, front desk service and bellhop service. The hotels are most often located near other hotels of the same caliber and are usually found near shopping, dining and other major attractions. The level of service is well above average and the rooms are well lit and well furnished. Restaurant dining is usually available and may include more than one choice. Some properties will offer continental breakfast and/or happy hour delicacies. Room service is usually available during most hours. Valet parking and/or garage service is also usually available. Concierge services, fitness centers and one or more pools are often provided.

  Typical National Chains: Hyatt, Marriott

• 5 Star (Deluxe)
  These are hotels that offer only the highest level of accommodations and services. The properties offer a high degree of personal service. Although most five star hotels are large properties, sometimes the small independent (non-chain) property offers an elegant intimacy that can not be achieved in the larger setting. The hotel locations can vary from the very exclusive locations of a suburban area, to the heart of downtown. The hotel lobbies are sumptuous, the rooms complete with stylish furnishing and quality linens. The amenities often include: VCR's, CD stereos, garden tubs or Jacuzzis, in-room video library, heated pools and more. The hotels feature up to three restaurants all with exquisite menus. Room service is usually available 24 hours a day. Fitness Centers and valet and/or garage parking are typically available. A concierge is also available to assist you.

  Typical National Chains: Ritz Carlton, Four Seasons

Many of the participating hotels offer "Special Internet Rates" to our users. These rates offer substantial savings.

» USA Toll Free: 1 866 629 1914
» UK Freephone: 0800 032 2926
» Worldwide: +1 866 629 1914

• Special Internet Rates Rates:
  Your name will not appear at the hotel until 72 hours before your arrival date. Rest assured, the room is booked; however, the hotel just does not know that you will be the person staying in it.
• "Additional Rates":
  It takes a minimum of 24 hours before your reservation details reach the lodging's computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet.

When you are completing the Secure Lodging Reservation Form, the Cancellation Policy will be provided at the bottom of the page or there will be a link to read the cancellation policy. These policies will vary from lodging to lodging, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty. Canceling after the stated period will result in a cancellation penalty fee. Some reservations are non-refundable and cannot be cancelled after booking.

Reservations of "Special Internet Rates" will apply a cancellation fee regardless of the timeframe of cancellation. If the cancellation is outside of the time allotted, you may be charged for one night's stay including tax recovery charges and service fees. Please read the specific cancellation policy provided for each property on the site and in any emails regarding your reservation.

Reservations for Special Internet Rates can be made by calling:

» USA Toll Free: 1 866 629 1914
» UK Freephone: 0800 032 2926
» Worldwide: +1 866 629 1914