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Disney Introduces New Reservation System - Here Is What You Need to Know!

by Mommy Frog on July 24, 2020 202 Orlando

Oh hoppy day — the magic has returned! After a temporary closure due to COVID-19, Walt Disney World Resort reopened its theme parks, starting with Magic Kingdom Park and Disney's Animal Kingdom July 11, followed by EPCOT and Disney's Hollywood Studios July 15. If you wish to visit the parks between reopening and Sept. 21, 2021, you will need valid admission AND to make a reservation using this new Disney Park Pass System! This post will walk you through all of the key details you need to know to reserve your spot at Walt Disney World Resort!

If you're anything like us, we were so hopping excited to get back to Walt Disney World Resort. To smell Main Street, USA and the Pirates of the Caribbean water. To savor a churro, Dole Whip, popcorn or anything Mickey-shaped. To see magical landmarks such as Cinderella Castle, the Tree of Life, Spaceship Earth and the Millennium Falcon ahead of us. To board that runaway train, take the wildest ride in the wilderness and ride on the back of a banshee. And, of course, to blow a big ole kiss at Mickey Mouse. We'd like to think that Disney missed us (and you!) too! Making a reservation using the new Disney Park Pass System is the first step in hopping back into the magic we've missed so much.

Who Needs to Make Disney Park Pass Reservations?

Short answer: everyone!

Disney has set aside a limited number of Park Pass reservations for three separate groups: Guests with Disney Resort hotel reservations, guests with theme park tickets and annual passholders.

Park reservations will be available through Sept. 26, 2021, based on your resort stay and ticket eligibility or ticket eligibility window. If you've booked a vacation package through Disney, your ticket eligibility is tied to your package's travel dates. To make a park reservation for a different date, you'll have to modify your vacation package dates. All guests are now able to book new Disney Resort hotels and Walt Disney World theme park tickets, and make their park reservations for arrivals starting in 2020 as the phased reopening continues.

What to Know Before You Make Your Disney World Reservation

With safety a top priority, you'll find some new policies in place at Walt Disney World Resort. Disney will require masks and temperature checks, among other new health and safety measures, including limiting capacity in parks, on attractions, on transportation and in restaurants. Disney has also canceled all existing FastPass+ and dining reservations through the end of 2020. (Here are full details about health and safety policies for Disney World's reopening.) Before you make your Disney World reservation, there are a few important things to remember:

  • Initially, this system was limited to those who already had valid theme park admission (guests with existing hotel reservations and tickets, annual passholders with existing hotel reservations, guest with existing tickets and annual passholders have made their initial three reservations). Now, the system is open to the general public.
  • Linking your tickets to My Disney Experience does not void Undercover Tourist's return policy.
  • Reservations are limited and subject to availability and not guaranteed until a reservation is finalized.
  • At this time, guests will be able to select only one park per day. Visiting more than one park per day, aka park hopping, will be temporarily unavailable due to attendance limitations.
  • A park reservation must be made for each day of entry. If you have a multi-day ticket, you must make a park reservation for each day of your visit.
  • If you have previously linked your theme park tickets or hotel information in My Disney Experience, we recommend that you log in and double-check that the information looks correct in the system.
  • If you have not already linked your hotel reservation or tickets in My Disney Experience, you'll want to make sure they are linked ASAP. They are required before you can make a reservation in the new system.
  • Annual passholders without a hotel reservation are limited to three park passes at a time. Once you use a park pass, you may obtain a new one.
  • Guests ages 3 and under do not need a Park Pass.
  • You can view a Disney Park Pass Availability calendar here.

Step-by-Step Guide to Using the Disney Park Pass System

1. Register or sign in to StartYourDisneyExperience.com and link your admission. 

If you haven't already, you will need to register for an account at StartYourDisneyExperience.com and then link your park admission. (If you've already linked your tickets in My Disney Experience, you'll just need to log in to My Disney Experience and navigate to Disney Park Pass System.)

2. Create your party.

Then, create your Family and Friends list for your travel party. You’ll need this to assign tickets to them and to make theme park reservations a little later. (If you've used My Disney Experience in the past to make FastPass+ parties and reservations, you'll find the process very similar.)

3. Select a date and park. 

Disney Park Pass- Select Date and Park

Choose the date and the theme park that you'd like to visit.

Disney Park Pass - Select a Time

You'll also be asked to select a time.

4. Review and confirm your plans.

Disney Park Pass - Reservation in My Plans

That's it! You'll be able to see your Park Passes in My Plans in My Disney Experience at any time. We'll continue to update this guide as we learn more details, so don't froget to hop back!

Related: Disney World Will Reopen Its Parks July 11

Related: Status of Major U.S, Theme Parks

Hoppy planning!

Keep hopping, Mommy Frog!
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1–50 of 88 comments
Sep 23, 2020 at 1:59 a.m. Marcelle N Lebbad Says...

Are they currently doing fastpass? Are the shows Animal kingdom on? {Nemo, Lion King etc)

Reply
Sep 23, 2020 at 8:28 a.m. FrogBlog Says...

Hi Marcelle!

FastPass is not currently in use. Finding Nemo, Festival of the Lion King and UP! A Great Bird Adventure are not currently running. However, It's Tough to Be a Bug and Feathered Friends in Flight are both showing at this time at Animal Kingdom. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Sep 17, 2020 at 11:50 p.m. Brad C Says...

We have a trip planned to Disney for Fall break next month and would like to do 9 days of parks. The max our reservation would allow is 7 days. I know for 2020 they aren't letting you book any more than that. Customer service told me that we could purchase a separate 2 day park pass but that is a rip because instead of it being $10 per person per day more that is more like $100 per person per day more. In the past we have just added extra days after we got to the parks. Has anyone had any trouble adding extra days since the parks reopened and they have the ticket restrictions in place?

Reply
Sep 16, 2020 at 2:01 p.m. John Gonzales Says...

I’m planning a trip to Disney world February 1st through the 8th using DVC points. If I purchase a 5 or 6 day park ticket and later decided to change my dates can I change the reservation for my tickets?

Reply
Sep 16, 2020 at 2:57 p.m. FrogBlog Says...

Hi John!

As long as the parks you'd like to visit have Park Pass availability, you are able to change your Park Passes to those new dates!

Hoppy planning!

Mommy Frog

Reply
Sep 12, 2020 at 3:44 a.m. Danielle P Says...

I see that you mention that linking tickets purchased from undercover tourist doesn’t void the return policy, but what about booking a reservation for a park? If plans were to change, is a refund still available?

Reply
Sep 14, 2020 at 10:15 a.m. FrogBlog Says...

Hi Danielle!

As long as the ticket remains wholly unused, adding/canceling a Disney Park Pass (and linking to My Disney Experience, as you mentioned) will not void the return policy on the ticket. If you have any questions, feel free to give us a call at 1 (800) 846-1302!

Hoppy planning!

Mommy Frog

Reply
Sep 11, 2020 at 7:24 p.m. Allissa Says...

I want to buy a 6 day ticket with access to the water parks, but when I try to buy, the only dates available are in 2021. Are the water parks not open yet?

Reply
Sep 11, 2020 at 2:37 p.m. FrogBlog Says...

Hi Allissa!

That's correct - none of the water parks are currently open.

Hoppy planning!

Mommy Frog

Reply
Aug 24, 2020 at 3:06 p.m. Bryan C Says...

We are going to DW on 9/20/20 and have reserved a park for each of the 6 days we'll be there. Is it possible to change the park we want to go to during our stay? For instance, if we had originally planned to to to MK on Wednesday and then Tuesday night or Wednesday morning (before going to the park) we decide to go to HS instead, can we change our reservation assuming there's availability?

Reply
Aug 24, 2020 at 12:52 p.m. FrogBlog Says...

Hi Bryan!

Yes, as long as there's availability, you can certainly change your Park Pass and head to a different park. Have a great time!

Hoppy planning!

Mommy Frog

Reply
Aug 23, 2020 at 1:16 p.m. Jason Says...

Bought a four day hopper pass with an extra day back in Jan 2020 before the park shut down. Is it possible to get a refund for the difference from the hopper to the one park a day pass thru you, or can i go to the customer relations desk at the park and get maybe a gift card for the difference.

Reply
Sep 1, 2020 at 3:19 p.m. FrogBlog Says...

Hi Jason!

You'll need to call the Disney Reservation Center at 407-566-4985 and ask for the park hopper refund. You will need to ask for the refund before you activate (by entering the parks) the tickets. If you have any additional questions, please reach out to our customer service team (info@undercovertourist.com). Thank you!

Hoppy planning!

Mommy Frog

Reply
Aug 21, 2020 at 5:32 p.m. Katherine Barron Says...

I have 4 day park pass and want to go to Hollywood Studios two of our 4 days. The system will not let me reserve more than one day in HS. Is this a new restriction? Is this a glitch?

Reply
Aug 24, 2020 at 8:12 a.m. FrogBlog Says...

Hi Katherine!

We'd suggest checking the availability calendar, because it's possible that Hollywood Studios is full on the day you're receiving the error for. If that IS the case, you can continue to check to see if any availability opens up for Hollywood Studios (while making a separate park reservation for a different park in the meantime - switching is toadally permissible). If that does not seem to be the case, we'd suggest giving Guest Relations a call at (407) 566-4985. They may be able to help :) Outside of limited availability at the parks, there is no restriction on holding more than one Park Pass for the same park. Hope this helps! Crossing our froggy fingers for you!

Hoppy planning!

Mommy Frog

Reply
Aug 18, 2020 at 4:51 p.m. Kristina Says...

Are you able to add an extra park day to tickets bought from UT?

Reply
Aug 19, 2020 at 11:48 a.m. FrogBlog Says...

Hi Kristina,

Yes, you can! These are the same tickets as you would purchase directly from Disney.

Keep hopping!

Leap

Reply
Jul 27, 2020 at midnight Jenn Says...

We are passholders and just made our theme park reservations and are confirmed. We aren’t early risers and are concerned if we show up mid morning that capacity will already be filled.. have you heard of this happening?

Reply
Jul 27, 2020 at 8:22 a.m. FrogBlog Says...

Hi Jenn!

We actually have been recommending that folks hop to the parks a little later to let the parking traffic ease a bit :) If you have a valid Park Pass for the day, you are counted in that day's park capacity and should not have trouble entering. (The Park Pass system is how Disney is limiting capacity, only releasing as many reservations in a day as capacity will allow.) Have fun!

Hoppy planning!

Mommy Frog

Reply
Jul 28, 2020 at 2:21 a.m. Jenn Says...

Thank you for that helpful information!

Reply
Jul 28, 2020 at 7:52 a.m. FrogBlog Says...

You are so welcome, Jenn! Thanks for taking the time to hop by!

Hoppy planning!

Mommy Frog

Reply
Jul 26, 2020 at 10:01 a.m. Steve White Says...

I have reserved admissions for the four main parks using MyDisneyExperience. What is the procedure for booking admission to the water parks?

Reply
Jul 27, 2020 at 8:19 a.m. FrogBlog Says...

Hi Steve!

The water parks aren't open just yet - once they are, we'll be sure to update accordingly!

Hoppy planning!

Mommy Frog

Reply
Jul 25, 2020 at 8:49 p.m. Kim Says...

Is it possible to get a reservation at one park (MK for example), spend a few hours there and then leave. Then (assuming there is availability) get a reservation for Epcot (since they are open later)? We have annual passes...

Reply
Jul 27, 2020 at 8:18 a.m. FrogBlog Says...

Hi Kim!

Not at this time, unfortunately. Your Park Pass grants you entry to one park per day for now (no park hopping just yet). You can, however, leave and re-enter the park your Park Pass is valid at (so enter MK, leave for a nap, and hop back to MK!).

Hoppy planning!

Mommy Frog

Reply
Jul 23, 2020 at 12:19 p.m. Mike Says...

How does the time slot in the reservation work? Do entrance times fill up for the park? We are making last minute plans and worry about buying tickets and not being able to enter the park as early as we want.

Reply
Jul 23, 2020 at 8:08 a.m. FrogBlog Says...

Hi Mike!

As of right now, the timeslot in the reservation system is just the park's operating hours; you are free to enter the park whenever you'd like between those timeframes (open to close). If that changes, we'll be sure to update this guide (and let you know!).

Hoppy planning!

Mommy Frog

Reply
Jul 16, 2020 at 12:03 a.m. Janice Germany Says...

I want to purchase 5 day ticket. Plan to be in Florida two weeks. Will I be able to space the five day use out over these two weeks.

Reply
Jul 16, 2020 at 10:10 a.m. FrogBlog Says...

Hi Janice!

The 5-day ticket offers an 8 day window to use your park days. You can see more specifics on our individual tickets page, or feel free to give us a ring with any questions at 1 (800) 846-1302!

Hoppy planning!

Mommy Frog

Reply
Jul 4, 2020 at 8:44 a.m. Tara Elder Says...

Good morning

We have purchased a 14 day ultimate pass that is valid for after 26th September 2021, do you know when we might be able to choose our park days?

Reply
Jul 1, 2020 at 4:23 p.m. Alison Says...

You reference the "My Disney Experience" in the comments below multiple times. Is this exclusive to WDW, or will Disneyland/CA Adv also use this portal? While I know the CA parks do not have a set date to open, if I need to set up a new account, I want to be ahead of the game! Or, will the CA parks still use the regular Disney accounts? Thanks so much for all of your time and your great, site and blog!

Reply
Jul 1, 2020 at 4:41 p.m. FrogBlog Says...

Hi Alison!

We don't know just yet how Disneyland Resort will handle their reservation system, unfortunately. What we do know is that in the past, Disneyland has stuck to the Disneyland app for app-related reservations (FASTPASS, dining and experiences). My Disney Experience is technically part of the Disney World app. We'll update as soon as we know more about how to make your Disneyland Park Pass so that you're toadally ready!

Hoppy planning!

Mommy Frog

Reply
Jul 1, 2020 at 10:35 a.m. Vicky Says...

We have not purchased tickets yet and there is only one day we can go, 18th August 2020. Can we buy a park only ticket for this specific date yet? I can't find a way. We can buy a magic ticket and then try and make a reservation for that day, but if the are no places left it seems we will have useless tickets with no refunds. I've tried ringing Disney but have been on hold for too long.

Reply
Jul 1, 2020 at 8:28 a.m. FrogBlog Says...

Hi Vicky,

Keep checking back to see when tickets for the remainder of 2020 go on sale again!

Keep hopping!

Leap

Reply
Jul 9, 2020 at 10:04 a.m. FrogBlog Says...

Hi Vicky!

Just an update that 2020 tickets are now available! You can find them here.

Hoppy planning!

Mommy Frog

Reply
Jun 30, 2020 at 1:15 p.m. joy Says...

Hi just wondering if after i book my park reservations and we decide that we arent comfortable going can we cancel? and use them at another time?

Reply
Jul 13, 2020 at 4:41 p.m. FrogBlog Says...

Hi Joy,

Yes, you can cancel your park reservations. Please refer to the refund policy and changes section for the specific tickets you are buying!

Keep hopping!

Leap

Reply
Jun 28, 2020 at 11:35 a.m. Laura Says...

We are booked to go october 2020 I have disney ticket which I can reserve days on but I'm hoping I can push holiday back to march 2021 will I be able to amend my ticket dates ... I don't want to not book dates in october incase holiday can't be moved but if it does get changed I need to know if I can change dates on tickets .... thankyou Laura

Reply
Jun 29, 2020 at 8:17 a.m. FrogBlog Says...

Hi Laura!

Yes, date-specific theme park tickets purchased through June 6, 2020, with a valid use period beginning March 12, 2020, or later, will automatically be extended to use any date through September 26, 2021. If you are unable to visit by September 26, 2021, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date. (If you have your tickets linked in My Disney Experience, you should see an expiration date listed on the tickets - if you don't see that magical September date, let us know!).

Hoppy planning!

Mommy Frog

Reply
Jun 26, 2020 at 1:58 p.m. ashley Says...

Hi, for pass holders when we want to make a reservation do you know if we book the 3 days and we don't go what will happen? will we be charged?

Reply
Jun 24, 2020 at 7:41 p.m. Margie Hager Says...

I purchased points from a DVC member who booked 2 rooms for me at Boardwalk Villas Jan. 2-6. If I call the number (and get through Haha!) will I be able to purchase tickets and add to this reservation or does the DVC member need to do this for me?

Reply
Jun 24, 2020 at 3:34 p.m. WB Says...

Hello! If Disney world changes its hours and opens earlier in the future, will our timeslot for entry into the park on our reserved day be moved to that new time? Thanks!

Reply
Jun 25, 2020 at 10:08 a.m. FrogBlog Says...

Hi WB!

We aren't quite sure yet, but we're keeping an eye on it! We'll be sure to update as soon as we know more.

Hoppy planning!

Mommy Frog

Reply
Jun 24, 2020 at 3:23 p.m. Says...

Any information on if it’s going to be possible to buy tickets on military base? How will that work since you have to activate the tickets in person at the park?? Have a trip planned for September 2020, but had not purchased the tickets before COVID shutdown everything. Thanks!

Reply
Jun 24, 2020 at 1:31 p.m. Matt Says...

This may have been asked already so I apologize. I have a DVC reservation for July 22. No tickets yet. Can I buy tickets on June 28th? The wording Disney lists makes it seem like on the 28th you can buy tickets for 2021. Any clarification would be great.

Reply
Jun 24, 2020 at 9:56 a.m. FrogBlog Says...

Hi Matt!

June 28, tickets will go on sale for 2021 visits; we unfortunately don't have a date just yet for ticket sales for the remainder of 2020. As soon as we do, we'll be sure to update!

Hoppy planning!

Mommy Frog

Reply
Jul 9, 2020 at 10:04 a.m. FrogBlog Says...

Hi Matt!

Just an update that 2020 tickets are now available! You can find them here.

Hoppy planning!

Mommy Frog

Reply
Jun 24, 2020 at 5:20 a.m. Kelly Smith Says...

We are going next July 2021 and have brought a one day park hopper. Do you think we will be able to park hop by then?

Reply
Jun 24, 2020 at 8:09 a.m. FrogBlog Says...

Hi Kelly,

While we can't predict the future, we expect you will be able to park hop by then.

Keep hopping!

Leap

Reply
Jun 24, 2020 at 3:43 a.m. Linda Says...

I'm sorry if this is a repeat question, I read comments and want to make sure I understand correctly. If we stay off site in March 2021 and purchase tickets on June 28th and make park reservations for our stay in March and later decide not to go because covid is still bad, do we have until September 2021 to use the tickets? Also, if we get 5 day tickets and can only reserve 5 days will we be refunded the 5th day?

Reply
Jun 24, 2020 at 8:11 a.m. FrogBlog Says...

Hi Linda,

Your understanding is correct. It's also worth knowing that Disney ticket do not lose their value, so the cost of that unused ticket could be applied to the purchase of a new ticket if you did not use it within the use-by date. I am not sure I understand your last question.

Keep hopping!

Leap

Reply
Jun 24, 2020 at 12:45 a.m. Anthony Says...

I bought two park hopper tickets here for my wife and I for 10/8-12/2020. We are trying to link it to the Disney Experience but even though we are using the res # on the e-ticket it is telling us we don't have credentials yet. We booked our hotel stay at the Swan for these nights and we are both on the reservation.

Reply
Jun 25, 2020 at 3:06 p.m. FrogBlog Says...

Hi Anthony,

We would reach out to Disney directly if you are still having issues!

Keep hopping!

Leap

Reply
Jun 24, 2020 at 12:35 a.m. Beachgal_2007 Says...

We have purchased tickets for the first week of December, we are not staying on disney property and we are not AP holders or part of any other Disney Club. When we make the reservations on June 28 will we be able to make reservations for all 5 days we have tickets for or are we limited to a certain number of reservations since we are not staying on property? Does the reservation guarantee entry for that day? Thank you in advance.

Reply
Jun 24, 2020 at 8:18 a.m. FrogBlog Says...

Hi Beachgal_2007!

You will be able to make park pass reservations for each day of your tickets, even if you're staying off-site. A Park Pass reservation, however, does not guarantee access to the park.

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 11:38 p.m. Says...

We are staying at the swan November 2 —November 7 2020. Can we make park reservations right now? I am having trouble.

Reply
Jun 24, 2020 at 8:17 a.m. FrogBlog Says...

Hi there!

You sure can! Sometimes linking partner hotels in My Disney Experience can be tricky (there needs to be a certain amount of people assigned to each room, etc.) While we know the Guest Relations line is experiencing long wait times, a cast member will be able to help (you can also try online chat, if available, or sending an email).

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 10 p.m. Goofyfan Says...

Do you know if you can change a day reservation to a different park once it's made?

Reply
Jun 24, 2020 at 10:01 a.m. FrogBlog Says...

Hi Goofyfan!

Yes, you are able to change your park if there is availability; however, it means you'd need to cancel your current Park Pass and re-reserve the new park. You can find the availability calendar here.

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 9:20 p.m. Lara Says...

I have UCT 4 day tickets we purchased in February. I am trying to link them to the Disney Website, but it tells me the number under the UPC code is not valid. What number should I be using to link my UCT tickets to my party?

Reply
Jun 23, 2020 at 4:26 p.m. FrogBlog Says...

Hi Lara!

You'll use the Reservation # on your ticket to link to My Disney Experience, which you'll receive in a confirmation email or can be found on the ticket itself. If you run into any issues, give us a call at 1 (800) 846-1302 and we'll be hoppy to help!

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 8:16 p.m. Kate Says...

Any word on MNSSHP?

Reply
Jun 23, 2020 at 3:39 p.m. FrogBlog Says...

Hi Kate!

Mickey's Not-So-Scary Halloween Party has been cancelled for 2020, unfortunately. Refunds will be processed automatically if you purchased tickets to this year's event.

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 7:26 p.m. Shelly Says...

once we make a park reservation, are we guaranteed to be able to get into the park that day?

Reply
Jun 23, 2020 at 2:57 p.m. FrogBlog Says...

Hi Shelly!

No, a theme park reservation does not guarantee park entry.

Hoppy planning!

Mommy Frog

Reply
Jul 27, 2020 at 4:53 p.m. Marc Says...

I’m confused about this “reservation does not guarantee entry into the park”.... I thought once you purchase tickets and reserve a spot for the specific day and time in the specific park you were good to go?

Reply
Jul 27, 2020 at 2:14 p.m. FrogBlog Says...

Hi Marc!

Legally speaking, Disney and Undercover Tourist are not permitted to guarantee access to the park in the event that something prohibits a guest’s entry (i.e. inclement weather, the guest holding an invalid ticket, not gaining admission to the park due to regulations or rules, etc.). However, generally speaking, if you have a Disney Park Pass and valid admission to the same park on the same day, you are counted in that day’s capacity and should be "good to go," as you put it! Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 6:49 p.m. George Kerr Says...

I have a 5 day ticket for Nov 5, but due to scheduling changes we are getting in on Nov 3. How do we go about changing the ticket dates? Thank you

Reply
Jun 23, 2020 at 1:58 p.m. FrogBlog Says...

Hi George!

You can adjust this in My Disney Experience, or can email us at info@undercovertourist.com and we'll be hoppy to help.

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 6:34 p.m. Christy Vawerchak Says...

What about Memory Maker ? Has Disney mentioned if they will be reimbursing for this option or will they still have photographers around taking photos ?

Reply
Jun 23, 2020 at 1:57 p.m. FrogBlog Says...

Hi Christy!

Memory Maker and PhotoPass Photographers will still be around! Disney has asked that you have your MagicBand or code ready for them at the beginning of the session so that they can scan quickly and maintain proper social distancing protocols. Photographers won't be able to handle your phone or camera, and will just be using their own. Props may be limited or no contact and will be frequently sanitized, if used. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 6:06 p.m. Nancy Says...

What happens if you are from out of state, have 1 annual pass that expires in January, one military 6 day park hopper and can only come during certain times because of work? As an annual pass member I know that I can do 3 reservations. Is it possible to pick up the other 3 since the two tickets are connected on the 28th using the military ticket???

Reply
Jun 23, 2020 at 5:49 p.m. craig Says...

Is there any difference for DVC reservations? That is, I book BLT or VGF, then I get the tickets from UT...but will the system allow me to put them all together and reserve a park?

Reply
Jun 23, 2020 at 1:32 p.m. FrogBlog Says...

Hi Craig!

No difference at all! Just link your reservation and your tickets in My Disney Experience, and you'll be all set! Let us know if you have any questions!

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 5:47 p.m. Brittany Says...

We have a reservation for pop century this November but we did not buy tickets yet. Do you know if there is a way we can get tickets sooner since we have a resort reservation? Or do we have to wait for later this summer when tickets reopen for this year?

Reply
Jun 23, 2020 at 1:33 p.m. FrogBlog Says...

Hi Brittany!

Unfortunately, at this time tickets for 2020 are on hold until a later date, even for hotel guests; we'll update as soon as we hear more!

Hoppy planning!

Mommy Frog

Reply
Jul 9, 2020 at 10:14 a.m. FrogBlog Says...

Hi Brittany!

Just an update that 2020 tickets are now available! You can find them here.

Hoppy planning!

Mommy Frog

Reply
Jul 4, 2020 at 11:12 p.m. Laura Says...

I also have Disney All star resort family reservations for Dec2-6,2020 for 4 children & 3 adults. I have purchased airfare also. Plans were made January 2020. I was going to purchase park hopper passes from you. Can you advise me what to do for park tickets and reservations. Should I cancel?

Reply
Jul 9, 2020 at 10:03 a.m. FrogBlog Says...

Hi Laura!

Just an update that 2020 tickets are now available! You can find them here.

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 5:34 p.m. Glenna Says...

If I purchased a five day ticket and only three days can be reserved in advance , does that mean that the other two days will not be valid? Or when you enter the park the first day, you will be able to reserve one more day at a time ?

Reply
Jun 23, 2020 at 12:57 p.m. FrogBlog Says...

Hi Glenna!

Multi-day ticket holders can make a reservation for each day of their ticket, so you'd be able to make a reservation for all five days! (Annual Passholders without hotel stays are restricted to three reservations at one time; Annual Passholders with hotel stays can reserve for their length of stay.)

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 5:32 p.m. Margie Hager Says...

When you reserve these tickets do you have to have the name of each person you are purchasing the tickets for?

Reply
Jun 23, 2020 at 12:55 p.m. FrogBlog Says...

Hi Margie!

When you purchase theme park tickets, you'll want to link them in My Disney Experience, where you'll assign them to a person. When you want to make a Park Pass reservation using the new system, you will choose your party based on those you're connected to in My Disney Experience, much like you would for a FastPass party in the past.

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 5:30 p.m. Loren Says...

Hello:

Can you tell me if your park reservation is for the entire day? Or are you only limited to a certain time? Also, if you have reservation for a particular park even though you can not park hop can you leave that park and come back later in the day

Reply
Jun 23, 2020 at 12:53 p.m. FrogBlog Says...

Hi Loren!

When you select your date, it also includes a time for your visit; for now, these have looked to include the entire day, and you can show up anytime within the provided timeframe. Note that the park hours are a little different than usual and are subject to change. As an example, when we reserved, our arrival windows were as follows: 10 a.m. - 8 p.m. on a Friday at Hollywood Studios; 8 a.m. - 6 p.m. at Animal Kingdom on a Saturday; and 9 a.m. - 7 p.m. at Magic Kingdom on a Sunday.

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 5:19 p.m. john Says...

Until mask restrictions lifted, not going

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Jun 23, 2020 at 5:04 p.m. Grammy Jill Says...

We are hoping to plan our family Disney trip for October 2021. Do you see any possibliity that things could be back to normal. or at least masks not required?

Reply
Jun 23, 2020 at 6:26 p.m. John Says...

If masks are not only still the norm, but still required by October 2021, then it will be nothing short of a colossal failure on the part of our government and healthcare/pharmaceutical organizations. That said, a colossal failure is certainly possible lol. If I were a betting man, I'd feel pretty confident that by next October things would be mask-less, but nobody can give you anything other than a purely speculative guess at this point.

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Jun 23, 2020 at 12:14 p.m. FrogBlog Says...

Hi Grammy Jill!

As of now, the Park Pass reservation system is slated to be in operation through September 2021; outside of that, we aren't exactly sure what things will look like next year, but we will continue to update our blog as new details are announced!

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 4:46 p.m. LlamaMama Says...

I have reservations at art of animation from July 27-31. Saw that AoA isn't opening until August 12. How can I modify my reservation? Site says that no new hotel bookings at this time. Have FL Resident Discover Disney passes that they only extended until September 2020.

Reply
Jun 23, 2020 at 12:31 p.m. FrogBlog Says...

Hi LlamaMama!

Please reach out to info@undercovertourist.com and we can help you modify your reservation.

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 4:37 p.m. Scott Wilson Says...

We are DVC members and have reservations 8/11-8/15. We DON’T have park tix yet. Honestly, with all the craziness in FL and more coming everyday, I didn’t want to buy and be locked to dates we might not be able to attend. I have several other issues that I am trying to address with DVC. But for your part, we normally buy our tix from you. It current looks like we can’t get them from you right now. Even if you had them, buying would lock us into the 8/11-8/19 time frame. I don’t want to buy them (even if I could) only to have the park close again. What do you suggest?

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Jun 24, 2020 at 10:03 a.m. FrogBlog Says...

Hi Scott!

Yes, all Disney ticket sales are currently paused. We expect both tickets and hotel reservations to become available again soon!

Hoppy planning!

Mommy Frog

Reply
Jul 9, 2020 at 10:07 a.m. FrogBlog Says...

Hi Scott!

Just an update that 2020 tickets are now available! You can find them here.

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 4:31 p.m. Karen Saweczko Says...

We have a hotel reservation only that we plan to bump to 2021 in the fall. My read on the Disney website was that you can only stay onsite if you buy tickets through Disney. Is that the case? Because we had planned to buy through you.

Reply
Jun 23, 2020 at 12:58 p.m. FrogBlog Says...

Hi Karen!

We are hoppy to report that that is NOT the case! You can stay on-site with Undercover Tourist tickets :) Both ticket and hotel reservations will become available again on Undercover Tourist soon!

Hoppy planning!

Mommy Frog

Reply
Jul 9, 2020 at 10:08 a.m. FrogBlog Says...

Hi Karen!

Just an update that 2021 tickets (and hotel reservations) are now available! You can find them here.

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 4:16 p.m. John Says...

Does anyone know if reserving a Park Pass on your ticket locks in that ticket so that you can't change your ticket start date? I'm still on the fence about whether or not I want to go when we originally planned, so I don't want to do anything that would make it so that I couldn't modify my ticket dates. Disney's phone lines are so overloaded that I'm actually getting a busy signal trying to call them.

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Jun 23, 2020 at 6:46 p.m. Christina Says...

We had reservations for June 1, then July 6, then Nov 28, and now Nov 24. (We’re DVC, so we can change our hotel reservations pretty easily.) My park tickets have an expiration of September 2021 and have been linked to my Disney Experience since the beginning of all this when I thought we were going June 1. Nothing has changed except for the fact that Disney extended the expiration date. You should be able to modify your hotel reservations at any time and it won’t effect your ticket start date. I even made park reservations last night, and when we modified our hotel reservations again, I was able to cancel my park reservations and do them again for a completely different week. You should be fine. Make sure your hotel and park tickets are linked to My Disney Experience or you won’t be able to make park reservations. I hope this helps.

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Jun 23, 2020 at 1:55 p.m. FrogBlog Says...

Thanks Christina! :)

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 4:13 p.m. Erica Says...

If I have a multi-day ticket but unable to get park reservations for all days due to availability (6 day park ticket but only able to get resevations for 4 of the days due to parks being full) will I be able to get a refund for the remaining days or use them at a later date?

Reply
Jun 23, 2020 at 1 p.m. FrogBlog Says...

Hi Erica!

We can’t predict the future and how Disney will handle changes, but we have been taking care of our customers all through the COVID closures and will continue to do so! If you run into any issues or questions with your tickets, please contact us at info@undercovertourist.com and we'll get you taken care of.

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 4:06 p.m. Chealsea Says...

I purchased multi day Disney tickets through undercover tourist valid for dates 9/26/20-10/5/20. I was able to link two of my three tickets in the App which now show valid dates through 9/26/21. If we make reservations and cancel for any reason will we be able to reschedule as long as it is prior to 9/26/21? Also, I have been unable to contact Disney about linking my third ticket. Can you help me with this? Thanks!

Reply
Jun 24, 2020 at 10:05 a.m. FrogBlog Says...

Hi Chealsea!

That's correct - your ticket's validity dates won't be impacted by linking to the Park Pass system! Did you have any luck with linking your ticket? If not, we're hoppy to help!

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2020 at 4:06 p.m. YDLAO Says...

What if I make reservations to be in the park and then need to cancel? What is the cancellation policy? Thanks

Reply
Jun 24, 2020 at 10:06 a.m. FrogBlog Says...

Hi YDLAO!

Yes, you are able to cancel if you are not able to make your Park Pass reservation. So far, that's all that we know; as soon as we know more about how cancellations will work (and what you should know about them), we'll be sure to update!

Hoppy planning!

Mommy Frog

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