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365 DAY REFUND POLICY See ticket for offer details and for refund policy. One promo code per offer. *Buy 2 Get 2 Days FREE offer is valid for visits through April 30, 2025 (Blockout dates apply.) Excludes Universal Epic Universe.
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Contact Us

Most general questions and concerns you may have are addressed in our FAQ section. For all other inquiries, please use the contact form below.

Deliver to: Frog HQ

Thank you for contacting the Frog Pond!

Phone

USA Toll Free

1 (800) 846-1302
  • Mon 8 AM–8 PM Eastern
  • Tue 8 AM–8 PM Eastern
  • Wed 8 AM–8 PM Eastern
  • Thu 8 AM–8 PM Eastern
  • Fri 8 AM–8 PM Eastern
  • Sat 8 AM–8 PM Eastern
  • Sun 8 AM–8 PM Eastern

UK Freephone

0800 081 1702
  • Mon 1 PM–1 AM GMT
  • Tue 1 PM–1 AM GMT
  • Wed 1 PM–1 AM GMT
  • Thu 1 PM–1 AM GMT
  • Fri 1 PM–1 AM GMT
  • Sat 1 PM–1 AM GMT
  • Sun 1 PM–1 AM GMT

Worldwide

1 (386) 239-8624

Business Address

19495 Biscayne Blvd Ste 300
Miami, FL 33180

* Please note: For security reasons tickets are not stored at this address. We have a separate shipping department. If you have any questions or concerns, please call us and we will be happy to help you.

Accredited with the Better Business Bureau Undercover Tourist is in excellent standing with the Better Business Bureau.