Customer Reviews & Feedback
We love hearing from our frog fans! Undercover Tourist has grown through happy customers sharing their experience with others - so if we've made you a happy customer, please tell someone!Share your frogtastic feedback
Apr 07, 2023
I have used your site several times to order tickets. It is always the most affordable and is simple with super fast delivery. You also have the best customer service! Eugene and Cheryl helped resolve a question I had. They were terrific. Thank you for your service. Sherry
Feb 24, 2023
I just want to give a shout out for Cynthia! She was able to cancel our mini van for me and was just great fun to talk to in the process. Super fun personality and great customer service! Thank you, Joyce Meyer
Feb 22, 2023
I cannot say enough good things about the wonderful customer service I received via live chat and then phone call from Keisha. Not only was she polite and helpful, she helped resolve my issue with no problems. Additionally, there had been a duplicate order placed and your company caught it, avoiding yet another issue. I have nothing but good things to say about Undercover Tourist and will definitely be using you again!
Feb 11, 2023
HI! I watched your Disney Enchantment fireworks video on Youtube and wanted to note that I really liked the audio along with the visuals of course. I can hear the crowd cheering but when Mickey was talking it sounds like he was being patched directly into your cameras audio input. How did you guys get such crisp audio? Thanks, Richard in Anaheim, CA
Jan 19, 2023
Undercover Tourist is one of my favorite sites! It is so easy to use, great prices, nice people, and superfast delivery! I have bought several tickets in the past and never had a problem! I recommend this site to everyone with a great big smile on my face! Thanks Frog HQ!
Jan 05, 2023
Eugene Edmonds in Customer Service resolved my issue really well. Pleasant customer support experience. Thank you.