Sep 17, 2021

Your service is great and it's always nice to save some money with Disney always raising prices. Fast delivery no issues I'll always use your company to buy tickets and hotel rooms

Sep 17, 2021

I have used Undercover Tourist for my last 3 trips and they are the lowest prices and best service anywhere. I tell everyone.

Sep 17, 2021

Excelente service, information, the contact service its amazing.

Sep 17, 2021

You do a great job with Disney and Universal information and the prices are always the best.

Sep 17, 2021

We have recommended you to friends and they have purchased from you.

Sep 16, 2021

I love that your website is very easy to navigate and you had the best prices on Disney World tickets after comparing many websites.

Sep 15, 2021

Always quick and easy

Sep 15, 2021

Great service.

Sep 14, 2021

We have recommended you to friends and they have purchased from you.

Sep 14, 2021

I love everything about your service.

Sep 13, 2021

Always excellent service and great deals!

Sep 12, 2021

I love undercover tourist.. are easy to use and always helpful if I have any questions.

Sep 12, 2021

Great service! Amazing prices. Love the chat function & the call back feature really wonderful for valuing my time. Will be back!

Sep 12, 2021

Everything was super smooth and easy. Thank you!

Sep 11, 2021

I like the personal stories, tips, and guidance you give - so glad you can get a little piece of the pie and we can save a little at the same time!

Sep 10, 2021

Good product and even better customer service.

Sep 10, 2021

Great service. Prompt and complete. No pressure to purchase but very helpful.

Sep 09, 2021

great prices, beat the rest

Sep 09, 2021

Always outstanding customer service, everyone is extremely knowledgeable, and helpful. I appreciate your staff...FROGtastic experience.

Sep 08, 2021

Very fast delivery of physical ticket(s). Site very comprehensive and extremely easy to navigate

Sep 07, 2021

Unbelievably efficient service!

Sep 07, 2021

Great transaction great prices

Sep 06, 2021

Great discounts.

Sep 06, 2021

Real savings

Sep 04, 2021

Best price for Universal and Disney Tickets. Great customer service.

Sep 03, 2021

I required additional assistance via email and Kristin replied promptly, efficiently and very reassuring that my issue would be solved. Thank you very much for a great experience!

Aug 31, 2021

The tickets were very affordable (can't beat those prices) and you have up to 90 days to get a refund for your tickets! Definitely will be using them when I travel to California!

Aug 30, 2021

Easy to use.

Aug 30, 2021

Easy to use website that saves you money. When I has a question about my car rental they also responded quickly and were able to solve my problem all via email.

Aug 30, 2021

Easy to use website that saves you money. When I has a question about my car rental they also responded quickly and were able to solve my problem all via email.

Aug 28, 2021

I appreciate so much that they caught a mistake that I did when I ordered my Universal Studios tickets. They noticed I purchased a one day park to park but I only purchased one express pass. So they called to verify before they put the order through and I was able to change everything with them. Thank God for undercover tourist. Also when I called back to ask more questions the next agent that helped her you made sure I got a refund and processed my order.

Aug 28, 2021

User friendly website to purchase tickets

Aug 28, 2021

Ease of ordering tickets along with good prices.

Aug 27, 2021

Ordered and received email receipt with ticket numbers within 1.5hrs. This was fantastic because it allowed me to immediately make park reservations even though I didn't yet have tickets in hand. Tickets also arrived very quickly in the mail. I also spoke to their customer service team on the phone a very personable and patient along with being helpful.

Aug 26, 2021

Love this site. It's so easy to use and helpful. Saves me a few bucks but can use that towards food and more fun. Have used it for both Florida and California and wouldn't wanna use anyone else. I feel it's better then xxxx Also love that it shows potential busier days and when to plan your trip if possible

Aug 26, 2021

Quick and friendly service. Multiple options.

Aug 25, 2021

We have always received good customer service with your company.

Aug 25, 2021

Easy and comfortable to use.

Aug 24, 2021

You've always been more than helpful. Thank you!

Aug 24, 2021

You've always been more than helpful. Thank you!

Aug 23, 2021

Thanks for the help!

Aug 21, 2021

Quick and efficient

Aug 21, 2021

I would and have recommended Undercover Tourist to family and friends. Recently I was looking over my records and noticed we have been purchasing tickets from Undercover Tourist for more than 11 years.

Aug 21, 2021

Tickets were easily accessible on my phone. Very happy with how smoothly it went.

Aug 21, 2021

I found so many helpful hints. Thank you.

Aug 19, 2021

Fast and easy. We wouldn't use anyone else

Aug 17, 2021

The transaction was easy and saved me a ton of money. Thank you.

Aug 17, 2021

Undercover Tourist is my go to for tickets in Orlando!

Aug 05, 2021

Excellent and prompt service.

Aug 04, 2021

Always great prices and great service the few times I have needed to ask questions.

Aug 04, 2021

You guys know what you do well. Saving people money on theme park tickets is great. Every little bit helps when planning - and paying for - a trip to Disney!

Aug 04, 2021

been dealing with undercover for years. i highly reccomend undercover tourist for your ticket needs.

Jul 23, 2021

Always use the site to buy tickets!! Recommend to friends and family.

Jul 21, 2021

I've been using this site for planning for years! I tell everyone about you

Jul 20, 2021

Katie was very sweet and helpful... She looked into what the situation was and called me back later to tell me that everything was corrected... Awesome Froggy!!

Jun 01, 2021

Love the website and the froggie references. Plus hotels and more than just FL and CA - CO too!

Apr 18, 2021

Always great prices and great service the few times I have needed to ask questions.

Mar 23, 2021

Thank you so much for making the refund process on the trip we had to cancel so painless. Dealing with the death of my father, I’m relieved that I don’t have to hassle with cancelling a trip. We are definitely rescheduling our Disney trip and it certainly will be done through Undercover Tourist. I also truly appreciate the kind words from Katie as well on Saturday 3/20. It wasn’t just the token “sorry for your loss” reply, but a true heartfelt compassion for what we are going through. Thank you again.

Feb 24, 2021

Everybody at undercover tourist is so wonderful! The times I’ve called with questions, I’ve never had a long wait time to get through, and the person helping me has always been so kind and helpful. The prices, the promotions, and the overall process of receiving the tickets has been awesome as well. These guys really know their stuff. I highly recommend! I’ll never shop anywhere else for my park tickets. Thanks undercover tourist!

Feb 22, 2021

Kelsey, was so great to help me out. You guys have great customer service!

Feb 18, 2021

It was easy to order tickets first time customer

Feb 08, 2021

Just spoke with Kelsey. She is so kind and helpful. Very knowledgeable. I am always so pleased with the services Undercover Tourist provides.

Feb 04, 2021

You are doing a great job with Disney updates.

Jan 20, 2021

Hi! I just wanted to let you know that we just completed a trip to Disney World that we booked through Undercover Tourist and it was amazing! We have never used your company before but we were very pleased with your service! The tickets, magic bands, everything was delivered so quickly and when we saw a price change, we were able to cancel and rebook at the lower price and it was so easy! I used the chat a couple of times for questions and the representatives I spoke with were very professional and helpful! Just wanted to say thank you for the great service all around and we will definitely be booking our future trips with you! I have already been recommending your company to friends and family. Job well done! Thank you again! Sincerely, Cortney Railing

Jan 11, 2021

Good morning, I am writing to let you all know what a wonderful company you have, and the great customer service that I received from Ashlee, Katie and Loraine. Due to COVID-19 restrictions, we had to cancel our travel plans to FL very last minute. I had purchased refundable tickets, and Loraine gave me the process to return my tickets. She reassured me that I would receive a credit once the tickets were received back. I was very nervous, as the 90 day mark was fast approaching, from when I purchased the tickets through the UT website. Then to make matters more stressful, the US Postal Service had a major overrun of packages and mail, and my tickets were held up in a state of “in transit” for several weeks. Ashlee and Katie took my concerning emails and addressed them with care and understanding. Katie took multiple emails from me, and was patient and kind, and she escalated my issue to management. Within the same day my tickets were refunded. I cannot stress enough the importance of good customer service, and how each of these representatives was professional, prompt and courteous. I was referred to your website from a family member, who had purchased discount Disney tickets from you before, and I have been a customer of yours for several years now. I will continue to do business with you, and refer others to do business with you, as you have the best customer service and pricing hands down! Thank you again Katie, Ashlee and Loraine…job well done!! Happy new year!! Best regards, Kate Patton

Jan 08, 2021

My husband and I want to say thank you to this wonderful company. We were issued a refund due to covid cancellations, and it was accidentally accepted by our old bank, and closed account. Our bank could not find the misappropriated funds, and became rather unwilling to help us. This company walked through fire for us, doing whatever they could to work with their merchant services and our old bank. After four months of fighting and getting absolutely nowhere, they are paying us our refund out of their own pockets. Nate Pinchot sat on the phone with us for hours trying to find a solution, speaking with bank representatives on conference calls with us, and answered our questions in a thoughtful and kind manner even when we were beyond frustrated with the situation. Sheri Cobb replied to every email with insight, with quick responses, and when she realized this was not going to be a simple answer, assigned us to an actual person that could help us appropriately. Daniel, whom I do not know his last name, was instrumental in getting us our refund, and we are thrilled with the outcome. This company has made customers for life! And all our friends know it, too! Dealing with our old bank was a literal nightmare, it’s why we aren’t with them anymore, but having to work with you guys was like having a partner against evil. Thank you! I can’t wait to go on vacation again, with you!