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Mar 23, 2021
Thank you so much for making the refund process on the trip we had to cancel so painless. Dealing with the death of my father, I’m relieved that I don’t have to hassle with cancelling a trip. We are definitely rescheduling our Disney trip and it certainly will be done through Undercover Tourist. I also truly appreciate the kind words from Katie as well on Saturday 3/20. It wasn’t just the token “sorry for your loss” reply, but a true heartfelt compassion for what we are going through. Thank you again.
Feb 24, 2021
Everybody at undercover tourist is so wonderful! The times I’ve called with questions, I’ve never had a long wait time to get through, and the person helping me has always been so kind and helpful. The prices, the promotions, and the overall process of receiving the tickets has been awesome as well. These guys really know their stuff. I highly recommend! I’ll never shop anywhere else for my park tickets. Thanks undercover tourist!
Feb 22, 2021
Kelsey, was so great to help me out. You guys have great customer service!
Feb 08, 2021
Just spoke with Kelsey. She is so kind and helpful. Very knowledgeable. I am always so pleased with the services Undercover Tourist provides.
Feb 04, 2021
You are doing a great job with Disney updates.
Jan 20, 2021
Hi! I just wanted to let you know that we just completed a trip to Disney World that we booked through Undercover Tourist and it was amazing! We have never used your company before but we were very pleased with your service! The tickets, magic bands, everything was delivered so quickly and when we saw a price change, we were able to cancel and rebook at the lower price and it was so easy! I used the chat a couple of times for questions and the representatives I spoke with were very professional and helpful! Just wanted to say thank you for the great service all around and we will definitely be booking our future trips with you! I have already been recommending your company to friends and family. Job well done! Thank you again! Sincerely, Cortney Railing
Jan 11, 2021
Good morning, I am writing to let you all know what a wonderful company you have, and the great customer service that I received from Ashlee, Katie and Loraine. Due to COVID-19 restrictions, we had to cancel our travel plans to FL very last minute. I had purchased refundable tickets, and Loraine gave me the process to return my tickets. She reassured me that I would receive a credit once the tickets were received back. I was very nervous, as the 90 day mark was fast approaching, from when I purchased the tickets through the UT website. Then to make matters more stressful, the US Postal Service had a major overrun of packages and mail, and my tickets were held up in a state of “in transit” for several weeks. Ashlee and Katie took my concerning emails and addressed them with care and understanding. Katie took multiple emails from me, and was patient and kind, and she escalated my issue to management. Within the same day my tickets were refunded. I cannot stress enough the importance of good customer service, and how each of these representatives was professional, prompt and courteous. I was referred to your website from a family member, who had purchased discount Disney tickets from you before, and I have been a customer of yours for several years now. I will continue to do business with you, and refer others to do business with you, as you have the best customer service and pricing hands down! Thank you again Katie, Ashlee and Loraine…job well done!! Happy new year!! Best regards, Kate Patton
Jan 08, 2021
My husband and I want to say thank you to this wonderful company. We were issued a refund due to covid cancellations, and it was accidentally accepted by our old bank, and closed account. Our bank could not find the misappropriated funds, and became rather unwilling to help us. This company walked through fire for us, doing whatever they could to work with their merchant services and our old bank. After four months of fighting and getting absolutely nowhere, they are paying us our refund out of their own pockets. Nate Pinchot sat on the phone with us for hours trying to find a solution, speaking with bank representatives on conference calls with us, and answered our questions in a thoughtful and kind manner even when we were beyond frustrated with the situation. Sheri Cobb replied to every email with insight, with quick responses, and when she realized this was not going to be a simple answer, assigned us to an actual person that could help us appropriately. Daniel, whom I do not know his last name, was instrumental in getting us our refund, and we are thrilled with the outcome. This company has made customers for life! And all our friends know it, too! Dealing with our old bank was a literal nightmare, it’s why we aren’t with them anymore, but having to work with you guys was like having a partner against evil. Thank you! I can’t wait to go on vacation again, with you!
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