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/Terms & Conditions

Terms of Use and Conditions

Your use of (our “Website”) is governed by the policies, terms and conditions (“Terms and Conditions”) set forth below.

By using this Website you indicate your acceptance of and agreement to be legally bound by these Terms and Conditions (including our privacy policy (“Privacy Policy”). If you do not agree to these Terms and Conditions, you are not authorized to use this Website. These Terms and Conditions shall supersede any subsequent terms or conditions included with any purchase order, to which notice of objection is hereby given, whether or not such terms or conditions are signed by Insider Guide, LC dba Undercover Tourist. Any offer by Insider Guide, LC is conditioned on your acceptance of these Terms and Conditions. reserves the right to make changes to the Website at any time, effective immediately upon posting to our Website.

Visitors to our Website should be aware that when you are on, you could be directed to other websites that are beyond our control. Visitors to these websites should refer to each website's respective privacy policies and practices.

Copyright & Trademarks

Our Website is owned and operated by Insider Guide, LC and is © 2000-2015. ALL RIGHTS RESERVED. All of the information appearing on, including source and object codes, graphics, text, Website design, logos, images, icons, software, assembly and arrangement (collectively "Content") is the sole property of and its’ respective owners. Unless otherwise specified, all Website Content is the sole property of Insider Guide, LC. All Website Content is protected by U.S. and international copyright and other intellectual property laws. All rights not expressly granted herein are reserved. Any reproduction, distribution, modification, retransmission or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner.

Permitted Use and Restrictions

You agree that you are only authorized to visit, view, print or download a single copy of any portion of the Content for your personal, non-commercial, entertainment, information or use. You may not otherwise reproduce, sell, publish, distribute, modify, display, share, repost or otherwise use any portion of the Content in any way or for any other purpose without the written consent of

Requests regarding use of the Content for any purpose other than personal, non-commercial use should be directed to [email protected].

The Website Content

Our Website contains product, text, information, advice and other materials., LC dba assumes no liability or responsibility for any errors or omissions in the content. By using this Website you are acknowledging that the information might contain errors, omissions, inaccuracies, or outdated information.

Our Website may contain (a) User Content (defined below) provided by other users, (b) links to other Websites operated by third parties, (c) advertisements and/or sponsorships provided by third parties, and (d) stores, services, or product lines offered by third parties ((a), (b) , (c), and (d) are collectively, “Third-Party Materials”). We have no control over and are not responsible and assume no liability for any Third-Party Materials or the applicable third parties. We reserve the right to reject or terminate any links to our Website at any time without reason. We are not responsible for any acts or omissions of such third parties. We do not review, approve, endorse, guarantee, warrant, or make any representations with respect to Third-Party Materials or the applicable third parties. For example, we do not guarantee, warrant or represent that the Third-Party Materials are accurate, legal and/or inoffensive or that these third party Websites do not contain viruses or other features that may adversely affect your computer. You use all Third Party Materials and interact with such third parties at your own risk. We are not obligated to be involved in any disputes between you and any such third parties. When you leave our Website, our Terms and Conditions (including our Privacy Policy) no longer govern. You should carefully review the applicable third party privacy statements and other terms and conditions of use. Without limiting the forgoing, if you have a problem with a link from any one of our Websites, please notify us at [email protected].


Unless we allow “guest” purchases, you will need to establish an account with us to use certain features of our Website (e.g., to order products and services from our Website). During the account registration process you will be asked to select a unique password. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under the password. By logging into our Website, you represent and warrant that: (i) you are the customer who registered for the services; (ii) that you are using the services only for permitted purposes; and (iii) you are not a competitor of Insider Guide, LC, or agent thereof. You will immediately notify us of any unauthorized use of the password or account or any other breach of security. You agree to exit from your account at the end of each session. Please notify us at [email protected] of any potential unauthorized use(s) of your account, or breach of security.

If you create an account, you represent and warrant that: (i) you will not select or utilize a user name of another person with intent to impersonate that person; (ii) you will not select or utilize a user name in which another person has rights, if you do not have that person’s authorization to use such name; (iii) you will not select or utilize a user name that Insider Guide, LC in its sole discretion deems offensive; and (iv) you are not a competitor of Insider Guide, LC, or an agent thereof.

Prices and Availability

Every effort is made to ensure the accuracy of the prices displayed on our Website. In the event that there is a pricing error, we will not be bound to honor any orders made at the incorrect price. All orders received will be deemed as offers to buy and not an acceptance of any offer to sell. We will advise you on the availability of the items ordered and the cost of shipping. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

The availability of products and other items on our Website may change at any time, without notice.

Order Cancellation Policy

Your confidence in purchasing takes priority, which is why we have the 'Nicest Refund Policy' and use common sense and fair practices when dealing with your cancellations and refunds. Unless otherwise noted on the ticket description, we offer one refund policy that is simple and fair for all attraction tickets. If you require a refund on refundable attraction tickets, a fee of 5% of the total order amount will be charged to cover the delivery, handling and the processing fees associated with accepting your credit card and fulfilling the order. Tickets must have been purchased within the last 365 days and not gone past the start date selected. They cannot have been modified by the attraction directly (e.g. Disney Guest Services or My Disney Experience) or been activated by entering the park. Expired tickets, or any ticket not currently sold on this site are non-refundable.

Payment Terms

For each product or service you order on our Website, you agree to pay the price applicable for the product or service (including any surcharges and any delivery fees for the delivery service you select) as of the time you submitted the order. Unless you and Insider Guide, LC have agreed to an alternate billing arrangement in writing signed by Insider Guide, LC, Insider Guide, LC dba Undercover Tourist will automatically bill your credit card submitted as part of the order process for such price. All prices are non-refundable unless otherwise stated.

Shipping and Delivery

Insider Guide, LC, in conjunction with our service providers, will attempt to deliver your order on the requested delivery day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. We reserve the right to make deliveries in installments, which shall not relieve you from your obligation to accept and pay for remaining deliveries. We cannot guarantee the time of delivery. All orders are deemed accepted upon delivery to the indicated shipping address.

Specials, Promotions and Sweepstakes/Contests

Please read the official rules that accompany each special offer, coupon, discount, contest and sweepstakes that we may offer or conduct. Special offers, coupons, or discounts cannot be used in conjunction with other offers. Limit one promotion per order.

Interactive Areas

Our interactive areas, including but not limited to discussion boards and feedback sections, are provided to give users a forum to express their opinions and share their ideas and information.

In some portions of our Website, you may be invited to post content such as messages, feedback or discussion topics. We reserve the right not to publish feedback or comments of any kind should we see fit not do so. does not endorse the accuracy or reliability of any advice, opinion, statement or information posted by third parties, including our users. When posting any content, please be respectful of other individuals using these forums. Our Website is a family environment and this should be considered at all times. You may not use vulgar, abusive, indecent, threatening or hateful language or post material or messages that violate any other party's right to privacy or publicity. Name calling and personal attacks will not be allowed. You may not use the interactive areas for advertising or promotional materials or any kind of solicitation.

Uploading copyrighted or other proprietary material of any kind on, without the express permission of the owner of that material is prohibited and may result in civil and or criminal liability. will terminate the rights of users who repeatedly upload material they know to be infringing. If you are aware of any infringing material placed by any third party on, please email us at [email protected].

You agree to indemnify, defend and hold harmless LC dba against any claim or cost, including attorney fees, arising from the use or distribution of any materials you provide to us or post on cannot and does not monitor all of the material posted or transmitted by users and third party information providers. By uploading Content to our Website, you agree that www.undercovertourist.comand its’ respective owners will not be liable for any such third party content. reserves the right to delete, move or edit any communications that it deems in its sole discretion to violate this agreement; potentially offensive or harmful to individuals or communities; obscene; defamatory; in violation of, or any third party's rights; or otherwise unacceptable for any reason. will fully cooperate with law enforcement authorities and legal proceedings requiring to disclose the identity of anyone posting any information or materials.

User Content

By placing material on or communicating with, including communication during any registration process, communication on any discussion board or feedback, you hereby grant a royalty-free, perpetual, irrevocable, worldwide license to use, copy, modify, display, distribute and reproduce all such materials in any form, media, software or technology of any kind now existing or developed in the future. reserves the right to use any material, information, ideas, concepts, know-how or techniques contained in any communication you send to us, for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. retains exclusive ownership of all material and information regarding users of, including demographic information, information about personal preferences and any other information provided by users.

No third party may use such material without's specific prior written consent. does not accept unsolicited materials or ideas for use or publication, except for information posted directly to discussion boards, feedback and other portions of specifically described and designated for such user content. shall not be responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to

Live Entertainment: Sports & Concert Tickets - Specific Terms & Conditions

You acknowledge that Third-Party Resellers may participate in the practice of reselling tickets (i.e., obtaining tickets from Suppliers on the primary market or from resellers with the intent to resell such tickets in a secondary market); and that such tickets are typically sold by Third-Party Resellers at a price that may be either higher or lower than the "face value" listed on the ticket (each a "Live Entertainment Ticket"). By purchasing Live Entertainment Tickets through the Website, you agree that the purchase price for Live Entertainment Tickets may not reflect the original "face value" of the ticket.

As a marketplace: We do not own the Live Entertainment Tickets advertised on the Website; we do not set the prices for the Live Entertainment Tickets advertised on the Website; we do not have control over the Third-Party Resellers or their business practices; and, with respect to the Live Entertainment Tickets, we are not acting as a primary sale box office or operating agent for the Suppliers.

You are responsible for reading the complete listing before making a purchase. We do not guarantee the accuracy of any information provided by Third-Party Resellers. We will collect your payment for any purchases, ensure that the applicable Third-Party Reseller is paid for the Live Entertainment Ticket, and ensure that you receive the purchased Live Entertainment Tickets in accordance with the terms and conditions contained herein. You cannot change or cancel your purchase at any time or for any reason, except as explicitly described herein.

We may charge service, shipping, delivery, fulfillment or other fees for Live Entertainment Tickets purchased through the Website (the "Live Entertainment Ticket Fees"). The Live Entertainment Ticket Fees will be explained to you prior to your purchase. We reserve the right to change the Live Entertainment Ticket Fees at any time, in our sole discretion. The Live Entertainment Ticket Fees may not be refundable except as explicitly described herein or required by law. We reserve the right to change the delivery method, at its sole discretion, to ensure delivery prior to the scheduled event – you will not be charged for any additional delivery fees.

Order Confirmation; Processing.

Immediately after you place an order for Live Entertainment Tickets, we will send you an email confirming that we have received your order (the "Confirmation Email") and we will begin the process of securing your tickets. Once we have secured your tickets, you will receive a second email that will confirm that we have secured your tickets and that will either provide you with your tickets or explain how you may receive or obtain your tickets (the "Ticket Delivery Email"). For example, and depending on the ticket purchased or fulfillment method selected, we may either send you electronic or physical tickets directly, arrange for a third-party to deliver your tickets, provide you access to your tickets through a third-party's "electronic wallet or account", or you may be required to pick-up your tickets at the Supplier's Will Call office or from the Third-Party Reseller. If access to tickets is being provided through a third party's electronic wallet or account, you may be provided with the option of accepting or declining the ticket delivery. Tickets are non-refundable and, as such, declining or otherwise failing to accept the delivery of the tickets DOES NOT cancel the purchase and WILL NOT result in a refund of the purchase. If you place an order and do not receive a Confirmation Email or Ticket Delivery Email, or if you decline or fail to accept the delivery of your tickets, you are responsible for calling our Customer Service to resolve any issues. Your order may be finalized even if you do not receive a Confirmation Email or Ticket Delivery Email. You should NEVER assume the status of your order because you have not been contacted by us. Orders may not be cancelled due to problems with your receipt of emails.

Live Entertainment Ticket Availability.

All orders are subject to availability. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. We reserve the right to replace tickets with comparable or better tickets if the originally ordered tickets are no longer available. If no alternates are available, either your credit card will not be charged at all or the entire amount charged will be refunded, and you will be notified of any such determination. We reserve the right to cancel your order and provide you with a full refund (including any Live Entertainment Ticket Fees) at any time for any reason, prior to the scheduled event.

Event Cancellation, Postponement, and other Event Changes.

Should an event be cancelled (and not rescheduled), or should a contingent event (e.g., a playoff game) not occur, you will receive a full refund (including any Live Entertainment Ticket Fees) for your purchase.

Should an event be postponed and/or rescheduled, we will cooperate with you to resolve any issues; including, but not limited to, coordinating the delivery of any additional documentation that you may need in order to attend the rescheduled event; provided, however, that we reserve the right to cancel any orders and provide you with a full refund (including any Live Entertainment Ticket Fees) if new tickets are required. Refunds may not be issued for postponed events unless they are ultimately cancelled.

We are not responsible for partial performances, or venue, line-up, date or time changes. Refunds may not be issued in such circumstances.

Live Entertainment Ticket Promise.

We promise that:

  • You will receive your Live Entertainment Tickets before the scheduled event;
  • Your Live Entertainment Tickets will be genuine and valid for entry to the event;
  • You will receive the Live Entertainment Tickets you ordered, or comparable or better tickets will be substituted; and
  • If the event is cancelled and not rescheduled, you will receive a full refund.

If you do not receive the Live Entertainment Tickets before the scheduled event, please notify us as soon as possible. You are responsible for notifying us prior to the scheduled event. Should you fail to notify us prior to the scheduled event, you may not be eligible for a refund based on non-delivery of tickets. Upon such notification, we will, in our sole discretion, attempt to locate and facilitate delivery of your tickets, provide you with comparable or better replacement tickets at no additional cost, or issue you a full refund (including any Live Entertainment Ticket Fees).

If you receive tickets that are not the same, comparable or better than the ones you ordered, please notify us within 48 hours of your receipt of the tickets. Should you fail to notify us within 48 hours of your receipt of the tickets, you may not be eligible for a refund based on the accuracy of the tickets. Upon verification by us, and depending on when you notify us, we may do any of the following in its sole discretion: provide you with comparable or better replacement tickets, or issue you a full refund (including any Live Entertainment Ticket Fees). We may require that you return the tickets you received in order to obtain a refund, and in such event: tickets must be returned within fourteen days; tickets must be returned via personal delivery, certified mail or using a carrier that can provide you with proof of delivery; and the tickets must be returned to the following address:

Undercover Tourist
19495 Biscayne Boulevard, Suite 300
Aventura, FL 33180
Attn: Fulfillment Department

As used herein "comparable or better" replacement tickets are determined by us in our sole but reasonable discretion, based on cost, quality, availability, and other factors. However, if you initially ordered your seats next to each other, "comparable or better" tickets will keep your seats together.

In no event shall we provide an exchange or refund for any Live Entertainment Tickets that are lost, stolen, damaged or destroyed, through no fault of our own. Once delivered, you are solely responsible for ensuring the accuracy and security of the Live Entertainment Tickets. No exchanges or refunds shall be provided in the event you fail to comply with the terms and conditions contained herein. The terms and conditions contained herein this Section 8 (Live Entertainment Ticket-Specific Terms & Conditions) shall not apply to any product or service purchased on the Website that is not a Live Entertainment Ticket, including but not limited to any hotel booking, or any discount or special offer product or service.


We respect and make efforts to protect the privacy of all users of our Website. Our current Blog - Undercover Tourist is hereby incorporated herein by reference and made a part of the Terms and Conditions.

General Disclaimer and Limitation of Liability

You expressly agree that use of the Website, is at your own risk.
Neither, nor any of its’ employees, agents, content providers or licensors, make any representation or warranty of any kind regarding the use of, the content, or the results that may be obtained from use of this Website. is provided "as is" and specifically disclaims any express or implied warranties, including without limitation warranties of fitness for a particular purpose, warranties of merchantability or warranties against infringement. does not warrant that the service to provided will be uninterrupted or error -free. assumes no responsibility and shall not be liable for any damages from viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing on the Website or your downloading of any materials, data, text, images, video or audio from the Service.

In no event shall, its’ affiliates, employees, agents, content providers, contractors, licensees or licensors be liable for any indirect, consequential, special, incidental or punitive damages.

In no event shall, its’ affiliates, employees, agents, content providers or licensors be liable for any amount for direct damages:

a) In excess of the amount paid by you to the Website in the 12 months prior to the claimed injury or damage, or

b) for any claim, allegation or injury resulting from or related to,

Your use or inability to use the service;Any errors, omissions or defects in the content;Any interruptions, delays in transmission of or computer viruses.

Miscellaneous reserves the right in its discretion to change these Terms and Conditions at any time. Your continued use of after the posting of any amended Terms and Conditions shall constitute your agreement to be legally bound to any such may modify, suspend, discontinue or restrict the use of any portion of, including the availability of any portion of the Content, at any time without notice or liability. may deny access to any person or user at any time for any reason. In addition, may at any time transfer its rights and obligations under this Agreement to any affiliate, subsidiary or business unit, or any of their affiliated companies or divisions.

These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflicts of law provisions.
You hereby agree that any cause of action you may have with respect to must be filed in the federal or state courts located in Daytona, Florida within one year after the cause of action arises.

International Use

Insider Guide, LC controls and operates the Website from our offices in the United States of America, and all information provided to or through the Website is processed within the United States. We do not represent that materials on the Website are appropriate or available for use in other locations. Persons who choose to access the Website from locations outside of the United States do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.

You agree to comply with all applicable laws, rules and regulations in connection with your use of the Website. Without limiting the generality of the foregoing, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.

If you access the Website from locations outside the United States you agree that any information you provide to or though the Website may be processed in the United States.


If any provision of the Terms and Conditions is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect and the invalid, void, or unenforceable provision shall be deemed modified so that it is valid and enforceable to the maximum extent permitted by the law.

How to Contact Us

If you have any comments or questions, please do not hesitate to Contact Us at [email protected] or at 1 (800) 846-1302, or write us at:

Undercover Tourist
Attn: Internet Services Department
19495 Biscayne Blvd
Ste 300
Miami, FL 33180