Frequently Asked Questions

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Undercover Tourist researched the market for you and found the best car rental companies that offer that right balance of quality and competitive rates for families.

United States & Canada Residents Only:
Alamo, Enterprise, National, Avis, Budget

Yes. Renters and additional authorized drivers must be twenty-five (25) years of age or older to avoid an additional charge (collected at the counter). Minimum age to rent a vehicle is 21 (except New York & Michigan mandate exceptions with a minimum age of 18 yrs). Certain specialty and larger sized vehicles may not be rented to drivers under 25.

A fully valid driver's license from the customer's country of residence is required and must be presented at time of rental (Alamo, National & Enterprise 'packaged/discounted' rentals require a license from the United States or Canada). The driver's license must be valid for the entire rental period. If you do not have a United States or Canadian driver's license, please make sure to choose an Avis or Budget car rental. A fully valid driver's license from the country of residence will still be required.

No paperwork is needed. Bring a valid credit card matching the name of the primary driver and a valid drivers license for the primary driver and present it at time of pick up. At the time of rental, you will be provided with a Rental Agreement. You must ensure the rental agreement and Rental Agreement addendum are kept in the vehicle at all times during the rental.

Credit Cards - Undercover Tourist accepts Visa, MasterCard, American Express, and Discover credit cards.

Please Contact Undercover Tourist to modify your reservation. All modifications must be processed through Undercover Tourist prior to your scheduled pick up date and time in order to retain your exclusive package pricing. Any changes to your reservation after pickup (including car class upgrades made at the counter) will be processed at the retail rate and paid at the counter.

Prior to the pick-up date and time, please Contact Undercover Tourist to modify your reservation and lock in your savings. Undercover Tourist will charge or refund any difference in rental costs, fees and taxes at the time of modification. Alternatively, you can request a reservation extension upon arrival at the pick-up counter. The reservationist will check the available inventory to determine if your extension can be accommodated. Any additional rental costs, fees and taxes accrued at the rental counter will be charged by the reservation agent at the time of pick-up.

Please proceed to the reservation desk and the agent will assist you in making modifications to your reservation. If you upgrade your rental or extend your reservation the reservation desk will collect the additional money due in full.

No refunds will be granted after the reservation day and pick-up time. You may modify your car and dates of the reservation at the pick-up counter, but the Rental Agency/Undercover Tourist cannot issue refunds for downgrades/adjustments. Your voucher is prepaid and is not subject to a refund on unused voucher days.

The only way to guarantee a refund of your purchase is to contact Undercover Tourist directly, prior to your pick-up date and time. Cancellations will only be valid if processed through Undercover Tourist. Please do not call the car rental agency to cancel your reservation. Undercover Tourist is not aware of any modifications to your reservation unless you contact us directly. Please Contact Us to cancel your reservation.

Cancellation requests received prior to the pick up date and time will be processed and refunded in full. Please Contact Us to cancel your reservation.

Unless included in the rate and unless applicable law requires otherwise, rental vehicles may not be driven by anyone except additional authorized drivers as defined in the Rental Agreement. Additional authorized drivers can be added at the rental counter and additional authorized driver(s) must present a valid drivers license and meet minimum age requirements. An additional fee per day per additional authorized driver may be charged, except where state law provides otherwise.

Yes. Please Contact Us to modify your reservation. Please note: An additional fee per infant/child seat may be charged for infant/child seats rented. Infant/child seats can be requested through Undercover Tourist, but no money is collected at the time of modifying the reservation. Any additional fees will be collected at the reservation pick-up counter. Available for infants and toddlers at most U.S. locations.

Yes, GPS can be requested when booking through Undercover Tourist, but no money is collected at the time of booking. All 'additional item' fees will be collected at the rental counter at time of pick up.

The fuel level of the vehicle at time of rental will be full. You have the option to return the vehicle with a full tank of fuel or pre-pay for a full tank of fuel at the time of rental at the rate provided at the renting location. If you select the pre-paid fuel option, no refunds will be given for unused fuel. If the car is not returned with a full tank of fuel and you have not selected the pre-paid fuel option, you will be charged to return the fuel tank to full at a rate provided at the location to which the vehicle is returned.

No insurance comes with your initial purchase, however you can add on liability protection at the time of pick-up for an additional fee.

Yes. you can add on protection with the reservation desk when picking up your rental vehicle.

Yes. All standard taxes and fees are collected at the time of booking. Any additional insurance, add-on items or fuel purchases will be collected by the rental facility either upon return of the vehicle or at time of pick up.

Rates include unlimited mileage/kilometrage. Vehicles rented in the United States can be driven in any state in the United States (including the District of Columbia). Vehicles must be returned to the location from which they were rented unless Provider has authorized at the time of the reservation that the vehicle can be returned to a different location. Vehicles rented in Alaska must be returned to Alaska. Vehicles may not be driven into Mexico. Vehicles rented in the United States can be driven into Canada, with the exception of 12 or 15 passenger vans, but must be returned to the United States unless Renter has pre-arranged with Provider to drop the vehicle off at one of Provider's approved locations in Canada whereby a transborder fee may apply. Canadian residents renting vehicles in the United States may not drive vehicles into Canada.

Yes. You will book your pick up in one city and your return in another. You will be responsible for returning the car to the location of the same brand as designated at the time of the online reservation. Intercity Fees may apply and are payable to Provider by Renter at the time of rental. All one-way rentals must be booked in advance or they will be subject to a "one-way fee" determined by the rental facility where you return the vehicle.

The Undercover Tourist customer service team cannot add this number to your reservation. Please present your number at the pick-up counter and the agent may add it at that time.

Toll passes can be added on at the reservation desk at the time of pick up.

Renters requiring mobility devices must contact 1-866-836-4092 or mobilityadministration@ehi.com prior to booking their reservation with Undercover Tourist.

All fines, costs and attorneys' fees for legal violations, parking, tolls, towing and storage related to the rental vehicle or incurred by you during the rental are your responsibility and will be charged to your credit card on file with the car rental company.

Rental Policies, fees and surcharges are subject to change by Provider without notice and may vary by location.