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/About Us

The Undercover Tourist Story

We launched in 2000 and have been making families hoppy ever since!


We toadally love helping families take fun and memorable vacations!

Since 2000, Undercover Tourist has provided authentic attraction tickets at discounted prices, as well as insider planning tips and excellent customer service. With over a million downloads of our top-rated Wait Times App, Undercover Tourist helps families save time and money on their vacation to Walt Disney World® Resort, Disneyland® ResortUniversal Orlando Resort™, Universal Studios HollywoodTM, SeaWorld® Orlando, SeaWorld® San Diego and more attractions in Orlando, Los Angeles and San Diego. Discounted rates, free shipping and flexible refund policies make Undercover Tourist the trusted name in attraction tickets.

The Undercover Tourist Mission

Undercover Tourist exceeds consumers' expectations by offering excellent customer service, supplying authentic discount tickets in a safe and timely manner, and providing meaningful vacation and trip planning tips and tools. We also offer savings on a curated selection of family-friendly hotels close to top attractions, as well as discounts on car rental across the country!

Why choose us?

  • Authentic Tickets
  • Free Shipping
  • No Hidden Fees (Tax Included)
  • 365-Day Refund or Return Policy (See ticket for full details.)
  • Choose E-tickets or Mailed Tickets. Next-Day Delivery or Pick-Up Available!

(plus we're just really good at what we do!)

Our Featured Partners

Walt Disney World Orlando Disneyland Universal Studios Orlando SeaWorld Orlando

We are authorized by Walt Disney World® Resort, Disneyland® Resort, Universal Orlando Resort™, Universal Studios HollywoodTM, SeaWorld® Orlando, and SeaWorld® San Diego, along with other top attractions and major dinner shows to sell discounted attraction tickets that are new and genuine.

Customers First

Undercover Tourist takes pride in providing the highest standards of customer service to consumers. With an exceptional product and top-rated service, Undercover Tourist is recognized as a top performer in the discount ticket brokerage industry. Our experienced staff is detail-oriented, professional, committed and offers the "human touch" needed in customer service. Customers calling Undercover Tourist's 1 (800) 846-1302 number will always reach a person during business hours, not a machine.

The Difference

Undercover Tourist realizes there are a variety of discount ticketing agents for consumers. We approach service with an authentic commitment to accurate and honest advice, and provide a safe and simple way for consumers to save money. We provide fast, free shipping on all tickets and an unsurpassed refund/return policy. Undercover Tourist includes taxes on all tickets upfront, leaving no room for hidden fees.


Our customers trust the outstanding products and services we provide. The goal is to supply customers with a perfectly executed experience from the minute they reach our website and customer service agents to when they arrive at the gates of their chosen attraction or destination. We guarantee customers' satisfaction and will take all steps possible to make working with Undercover Tourist a pleasant experience.

Protection & Bonding

Undercover Tourist is bonded in the State of Florida. This bonding protects your purchases up to $20,000. Florida Seller of Travel License Registration # ST34485.

Accredited with the Better Business Bureau

Undercover Tourist is in excellent standing with the Better Business Bureau.

Why buy from Undercover Tourist?

You receive the exact same tickets to theme parks you know and love, for less. No catch!

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