Undercover Tourist exceeds consumers' expectations by offering excellent customer service, supplying "real" discount tickets in a safe and timely manner and providing meaningful advice to consumers.
Since 2000, Undercover Tourist has provided authentic attraction tickets at discounted prices, as well as insider planning tips and excellent customer service. With over a million downloads of our top-rated Wait Times App, Undercover Tourist helps families save time and money on their vacation to Walt Disney World® Resort, Universal Orlando® Resort, SeaWorld® Orlando and Orlando. Discounted rates, free shipping and flexible refund policies make Undercover Tourist the trusted name in attraction tickets.
We are authorized by Walt Disney World® Resort, Universal Orlando® Resort, Universal Studios Hollywood Resort, SeaWorld® Orlando, and SeaWorld® San Diego, along with other top attractions and major dinner shows to sell discounted attraction tickets that are new and genuine.
Undercover Tourist takes pride in providing the highest standards of customer service to consumers. With an exceptional product and top-rated service, Undercover Tourist is recognized as a top performer in the discount ticket brokerage industry. Our experienced staff is detailed-oriented, professional, committed and offers the "human touch" needed in customer service. Customers calling Undercover Tourist's 1 (800) 846-1302 number will always reach a person during business hours, not a machine.
Undercover Tourist realizes there are a variety of discount ticketing agents for consumers. We approach service with an authentic commitment to accurate and honest advice, and provide a safe and simple way for consumers to save money. We provide fast, free shipping on all tickets and an unsurpassed refund/return policy. Undercover Tourist includes taxes on all tickets upfront, leaving no room for hidden fees.
Our customers trust the outstanding product and services we provide. The goal is to supply customers with a perfectly executed experience from the minute they reach our website and customer service agents to when they arrive at the gates of their chosen attraction. We guarantee customers' satisfaction and will take all steps possible to make working with Undercover Tourist a pleasant experience.
Undercover Tourist is bonded in the State of Florida. This bonding protects your purchases up to $20,000. Florida Seller of Travel License Registration # ST34485.
Undercover Tourist is in excellent standing with the Better Business Bureau, maintaining a rating of A+.
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