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Frog Family How-To: Disney World Mobile Ordering

by Mommy Frog on July 30, 2020 4 Orlando

Disney World Mobile Ordering - PinterestMobile ordering made its debut at Walt Disney World Resort in 2017 with the opening of Pandora: World of Avatar at Disney's Animal Kingdom. Since then, it expanded to more and more locations as a way to skip lines and satisfy your hunger ASAP. Since Disney World's reopening, mobile ordering is being used exclusively at some quick-service locations to better enforce social distancing.

Using the My Disney Experience app, you can order food at most quick-service locations inside the parks and a few restaurants at the resort hotels and Disney Springs! The app offers detailed menu items, so you can easily see what you want. After you place your order online, there's no waiting in line. You just arrive for the fun part ... picking up your food! It's pretty frogtastic!

Mobile ordering has quickly become one of our favorite ways to save time in the parks, and it's oh so simple. You can purchase your food at any time and anywhere. If you find yourself needing to make a mobile order, here's what you do!

How to Use Disney World Mobile Ordering

Disney World Mobile Ordering - Arrival Times

1. In the My Disney Experience app, click the "+" icon at the bottom, or pull up the side menu and click "Mobile Food Orders." If you hit the "+" button, there is an option called "Order Food." If you use the side menu, it will say that you don't have any current mobile orders and has an option to create a new order.

2. Next, select the restaurant you want to order from and an arrival time window. Disney World mobile ordering is available at Magic Kingdom, EPCOT, Disney's Hollywood Studios and Disney's Animal Kingdom, multiple resort hotels and D-Luxe Burger at Disney Springs. You will also need to choose an arrival time window from the available 30-minute slots, similar to creating a FastPass+ reservation. View the menu, or use the "Find on Map" and "Get Directions" functions to see how far you are and how to get there from your current location.

3. Build your order. Our favorite part of Disney World mobile ordering are the detailed menu descriptions. This is handy for picky eaters or those with food allergies. We recommend taking a break in a quiet area to place your order carefully. You can search for items based on different categories, including entrees, sides, kids' meals, beverages, desserts, plant-based and allergy-friendly options.

Disney World Mobile Ordering - Building Your Order

5. Choose a quantity. When Lily wants the same food item as Tad, her older brother, it's easy as pie! We simply change the quantity from one to two.

6. Add sides and/or customize your selection. Maybe you need to choose between apple slices or fries as your side, or maybe you want "no onion" on your burger. After you select your menu item, click "Customize Your Selection" to make any changes you need. If you do have any food allergies, you can make selections from allergy friendly items. Just be sure to double check with the restaurant upon arrival to make sure your needs were granted!

7. Click add and then continue ordering. You can keep adding items for your whole Frog Squad. Don't froget your drinks, sides and desserts!

8. Click "View My Order." You'll see a summary of your order. If you need to, you can make modifications. There's nothing worse than having to hop back in line because you forgot something.

9. Click "Review Order Summary." You'll see information about your arrival time, another list of your items and your payment method. You can insert any promo codes, use a credit card, debit card or Apple Pay!

9. Click "Purchase!" You can do mobile ordering as far in advance as you want for the whole day, as long as the restaurant is currently open. If you need to change your arrival time window or cancel the order, you may do so before you hit "I'm Here, Prepare My Order." 

Ready to Pick Up Your Disney World Mobile Order?

Disney World Mobile Ordering - Satu'li Canteen

When you're near the restaurant, hop back on the app, and click "I'm Here, Prepare My Order."

Make sure to turn the app's notifications on, as you'll get a mobile alert when your order is ready! Once your food is ready, it will have an order number and tell you which pick-up station number you should head to. Cast members are not allowing anyone inside the restaurant until their food is ready for pick up.

Head to the mobile pick-up counter at the restaurant and pick up your food! Show the cast members at the entrance that your food is ready, and they will let you through. The pick-up stations are numbered and can be easily located. A FAQ we receive is, "What happens if I don't pick up my food?" Unfortunately, you pay the price for convenience. If you fail to retrieve your food, you will still be charged.

Easy breezy, right? If you haven't tried it already, Disney World mobile ordering is a must! It makes mealtime so much easier. What do you think about mobile ordering? Tell us in the comments below!

Related: The Ins and Outs of Disney World Dining Reservations

Hoppy planning!

Keep hopping, Mommy Frog!
View Comments
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Oct 4, 2020 at 4:04 p.m. Mandy Says...

Can mobile orders be placed for resort locations (not staying at) and then allowed to drive there for pick up?

Oct 5, 2020 at 7:29 a.m. FrogBlog Says...

Hi Mandy!

To our knowledge, visiting non-home resorts is possible right now via Disney transportation (i.e., Skyliner, ferryboat or bus), but not with your own vehicle. Or, you can hop to a non-home resort with a dining reservation, including driving in and parking - just not mobile order pick-up at this time.

Hoppy planning!

Mommy Frog

Nov 15, 2018 at 4:05 p.m. Jennifer Says...

I did this at Starlight in MK. When i arrived i still had to wait almost 20 min for my order. Lots of people are doing the mobile order. I think the people that were doing regular orders were a lot faster.

Nov 15, 2018 at 3:37 p.m. Carmen Says...

These instructions on Mobile Ordering are very clear.

Thank you!

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