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Your Step-by-Step Guide to Disney World Mobile Ordering

by Mommy Frog on May 31, 2021 18 Orlando

Disney World Mobile Ordering - PinterestMobile ordering made its debut at Walt Disney World Resort in 2017 with the opening of Pandora — The World of Avatar at Disney's Animal Kingdom. Since then, it has expanded to more and more locations as a way to skip the lines and satisfy your hunger ASAP. And since Disney World's reopening in July 2020, mobile ordering has been used exclusively at some quick-service locations to better enforce social distancing and limit contact. Though many locations are evolving and may return to normal operations, some locations may still require it. That means you'll want to have a basic understanding of how mobile order works before your trip — that's why we're here!

Using the My Disney Experience app, you can order food at most quick-service locations inside the parks and a few restaurants at the resort hotels and Disney Springs. Mobile ordering is only available for same-day ordering, but you can create orders for the entire day in the morning. The app offers detailed menu items, so you can easily see what you want and even filter results. After you place your order online, there's no waiting in line. You just arrive for the fun part ... picking up your food! It's pretty frogtastic!

Mobile ordering has quickly become one of our favorite ways to save time in the parks, and it's oh-so-simple. You can purchase your food at any time and anywhere. If you find yourself needing to make a mobile order, here's what you do!

How to Use Disney World Mobile Ordering

Disney World Mobile Ordering - Arrival Times

1. In the My Disney Experience app, click the "+" icon at the bottom, or pull up the side menu and click "Mobile Food Orders." If you hit the "+" button, there is an option called "Order Food." If you use the side menu, it will say that you don't have any current mobile orders and offer the option to create a new order.

2. Next, select the restaurant you want to order from and an arrival time window. Disney World mobile ordering is available at Magic Kingdom, EPCOT, Disney's Hollywood Studios and Disney's Animal Kingdom, Disney's Blizzard Beach Water Park, Walt Disney World Resort hotels and D-Luxe Burger at Disney Springs. You will also need to choose an arrival time window from the available 30-minute slots, similar to creating a FastPass+ reservation. For popular spots, such as Woody's Lunch Box, the sooner you can order, the better, as spots can fill up. View the menu, or use the "Find on Map" and "Get Directions" functions to see how far you are and how to get there from your current location.

3. Build your order. Our favorite part of Disney World mobile ordering are the detailed menu descriptions. This is handy for picky eaters or those with food allergies. We recommend taking a break in a quiet area to place your order carefully. You can search for items based on different categories, including entrees, sides, kids meals, beverages, desserts, plant-based and allergy-friendly options.

Disney World Mobile Ordering - Building Your Order

4. Choose a quantity. When Lily wants the same food item as Tad, her older brother, it's easy as pie! We simply change the quantity from one to two.

5. Add sides and/or customize your selection. Maybe you need to choose between apple slices or fries as your side, or maybe you want "no onion" on your burger. After you select your menu item, click "Customize Your Selection" to make any changes you need. If you do have any food allergies, you can make selections from allergy-friendly items. Just be sure to double-check with the restaurant upon arrival to make sure your needs were met!

6. Click "Add" and then continue ordering. You can keep adding items for your whole Frog Squad. Don't froget your drinks, sides and desserts!

7. Click "View My Order." You'll see a summary of your order. If you need to, you can make modifications. There's nothing worse than having to hop back in line or waiting for a second order because you forgot something.

8. Click "Review Order Summary." You'll see information about your arrival time, another list of your items and your payment method. You can insert any promo codes, use a credit card, debit card, Disney Gift Card, Disney Rewards Redemption Card, Disney dining plan or Apple Pay!

9. Click "Purchase!" You can do mobile ordering as far in advance as you want for the whole day, as long as the restaurant has time windows available (the restaurant doesn't even need to be open at the time you place the order, but you'll only see available windows during its operating hours). If you need to change your arrival time window or cancel the order, you may do so before you hit "I'm Here, Prepare My Order." 

Ready to Pick Up Your Disney World Mobile Order?

Disney World Mobile Ordering - Satu'li Canteen

When you're near the restaurant, hop back on the app, and click "I'm Here, Prepare My Order."

Make sure to turn the app's notifications on, as you'll get a mobile alert when your order is ready! If you need to find your mobile order, navigate to the side menu where you'll click on "Mobile Food Orders" to see your active orders. Once your food is ready, it will have an order number and tell you which pick-up station number you should head to. Cast members are not allowing anyone inside the restaurant until their food is ready for pick up.

Head to the mobile pick-up counter at the restaurant and pick up your food! Show the cast members at the entrance that your food is ready, and they will let you through. The pick-up stations are numbered and can be easily located. A FAQ we receive is, "What happens if I don't pick up my food?" Unfortunately, you pay the price for convenience. If you fail to retrieve your food, you may still be charged.

Disney World Mobile Ordering - Pick-Up Station

Some quick-service locations are currently only allowing guests to sit if they've placed an order from the restaurant — and some have cast members that will help you find a seat once you've picked up your order! Some locations close early, so be sure to keep an eye on those available windows. Hoppy ordering!

Easy breezy, right? If you haven't tried it already, Disney World mobile ordering is a must! It makes mealtime so much easier. What do you think about mobile ordering? Tell us in the comments below!

Related: The Ins and Outs of Disney World Dining Reservations

Hoppy planning!

Keep hopping, Mommy Frog!
View Comments
<<  Newer Posts | Older Posts  >>
Sep 14, 2021 at 6:14 a.m. Chayne Says...

Can you mobile order food for someone while you are not in the park? If so how can they pick up the order if they don’t have access to your Disneyland account app?

Sep 14, 2021 at 1:48 p.m. FrogBlog Says...

Hi Chayne!

Yes, you can mobile order from anywhere. You can give them access to your Disneyland account (we give ours to Tad). But if you do not want to give out your username and password, then have them let you know when they're close to the restaurant so you can tap "I'm here, Prepare my order." When the order is ready, you can screenshot the order and text it to them or tell them the order number and they can pick it up.

Hoppy planning!

Mommy Frog

Jul 16, 2021 at 9:32 p.m. Leashy Says...

What happens if I am late for my arrival time window? Will I still be able to press the "i'm here" button?

Jul 19, 2021 at 12:41 p.m. FrogBlog Says...

Hi Leashy!

If you are late, you may still be charged for your order (though sometimes the order is simply canceled) - if you know you'll be late, we'd recommend canceling or modifying your order and trying for a new window.

Hoppy planning!

Mommy Frog

Jun 29, 2021 at 9:25 a.m. Rocco Says...

As of end of June 2021 are you able to order at counter at quick service locations or is it mostly mobile order still ? Thanks !

Jun 29, 2021 at 3:43 p.m. FrogBlog Says...

Hi Rocco!

This varies - some quick-service restaurants allow for ordering at the window, and some are mobile-order exclusively. You'll see signage near the restaurant if mobile order is required.

Hoppy planning!

Mommy Frog

May 25, 2021 at 8:50 p.m. Tess Says...

Is the mobile order only for the day of? Or can you mobile-order your whole stay (ex: Fri-Sun)

May 25, 2021 at 5:40 p.m. FrogBlog Says...

Hi Tess!

Yes, Mobile Order is only for the day of - you can order in advance that same day (i.e., ordering for dinner that morning), but no further than that. Hope this helps!

Hoppy planning!

Mommy Frog

Jan 26, 2021 at 3:04 p.m. Paulette Says...

Can you please dinner orders before arriving at the park or do you have to be in the park? Wasn't sure how far ahead you could place an order.

Jan 26, 2021 at 9:31 a.m. FrogBlog Says...

Hi Paulette,

Yes! You can place a mobile order from anywhere at anytime on the day of, even before the restaurant opens (when selecting a timeframe for pick-up, it will only show timeframes during the restaurant's operating hours). If you hoppen to change your mind later, you can cancel the order as long as you haven't hit the "I'm Here, Prepare My Order" button, and you will not be charged.

Hoppy planning!

Mommy Frog

Mar 15, 2021 at 12:02 p.m. Morgan Says...

Thanks for this info! I would like to get some mickey waffles to go from our resort restaurant Primo Piatto picked up around 7:10 AM. We plan to take the kids in our stroller and they eat while we travel to HS via Skyliner. They open at 7AM. What time will the 7:10 AM window for mobile ordering open?

Mar 15, 2021 at 1:45 p.m. FrogBlog Says...

Hi Morgan!

You should be able to try as soon as you're awake! Generally, you can order and reserve your spot before the restaurant opens, so we'd plan to hop on the app once we woke up :) Have fun!

Hoppy planning!

Mommy Frog

Dec 9, 2020 at 3:51 p.m. Amy Says...

We loved mobile order. That is all we used when went over Thanksgiving week. It mad things so much easier. (Especially when ordering for a large group). Keep in mind though, if it’s crowded, there may not be an order window available. When we ordered from Woodys lunchbox, the earliest window was an hour later. (Almost everything else had a window available pretty close to when we wanted to order)

Oct 4, 2020 at 4:04 p.m. Mandy Says...

Can mobile orders be placed for resort locations (not staying at) and then allowed to drive there for pick up?

Nov 27, 2020 at 6:38 p.m. Susanna Says...

I was wondering the same thing...

Oct 5, 2020 at 7:29 a.m. FrogBlog Says...

Hi Mandy!

To our knowledge, visiting non-home resorts is possible right now via Disney transportation (i.e., Skyliner, ferryboat or bus), but not with your own vehicle. Or, you can hop to a non-home resort with a dining reservation, including driving in and parking - just not mobile order pick-up at this time.

Hoppy planning!

Mommy Frog

Nov 15, 2018 at 4:05 p.m. Jennifer Says...

I did this at Starlight in MK. When i arrived i still had to wait almost 20 min for my order. Lots of people are doing the mobile order. I think the people that were doing regular orders were a lot faster.

Nov 15, 2018 at 3:37 p.m. Carmen Says...

These instructions on Mobile Ordering are very clear.

Thank you!

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