Hoppin’ news! Universal Epic Universe is now open — and you can save on your Universal Orlando tickets when you purchase through Undercover Tourist, up to $88 per ticket!
Hop off our Media Preview to Universal Epic Universe on April 5, we frogs were wondering, "So, when can we go again?!?" Epic Universe officially opens May 22, 2025, but Universal Orlando Resort announced there will be opportunities for previews before the park's official opening — now for all guests! As a bonus, Universal Helios Grand Hotel officially opened earlier than expected on April 16, 2025. If you've been wondering how to get into Epic Universe early, here's everything you need to know!
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Epic Universe Previews: Ticket FAQs
When are Epic Universe previews?
At this time, the Epic Universe preview period will take place from April 17 to May 19, 2025, ahead of the park's official opening on May 22, 2025.
Do I need a ticket for an Epic Universe preview?
Yes, tickets are required for previews. Epic Universe preview tickets may only be purchased directly through Universal.
Who can purchase preview tickets?
As of April 29, 2025, the general public can now purchase preview tickets to Epic Universe!
I'm staying at a Universal hotel — where can I purchase a preview ticket?
Universal hotel guests can purchase preview tickets at the Universal Vacation Planning Center in the hotel lobby, subject to availability. Preview tickets are limited to one ticket per guest for the length of their stay during the preview period. While Universal can't guarantee Preview ticket available for Universal hotel guests, a specific allocation of Preview tickets are held solely for Universal hotel guests to visit the park each day between now and May 19.
If I book my hotel reservation through Undercover Tourist, can I purchase a preview ticket?
Booking a hotel stay through Undercover Tourist unlocks the ability to purchase an Epic Universe preview ticket in hotel lobby (subject to availability), the same as booking a Universal hotel directly! If you want to update a current hotel reservation, you can call us at (800) 846-1302. Universal hotel stays are fully refundable if you cancel at least 5 days prior to your scheduled check-in day. Plus, bundle your Universal tickets (if visiting the other Universal parks during the preview period) and hotel stay to save an additional $10 off each ticket.
If I already have a 1-Day Ticket as a Passholder or Military Freedom Ticketholder, can I change the date of my Epic Universe add-on ticket?
Yes. Passholders can call (866) PASS-4-FUN or in person at the front gate, Guest Services or Universal Vacation Planning Center desks as long as they have everyone's pass information. Military Freedom ticketholders can call (866) 727-7438.
Can I make changes to my Universal vacation package that's already been booked?
You can upgrade your previously purchased vacation package to include a Universal Epic Universe-inclusive ticket and accommodations at Universal Helios Grand Hotel. Call (877) 801-9720 for assistance.
FAQs About Preview Operations
Will all the rides and attractions be available during previews?
The preview period allows guests to experience Epic Universe while the finishing touches are still underway. While Universal plans to have as many experiences available as possible, certain elements and attractions may not be operating during your visit. You can check the Universal Orlando app for updates throughout your preview day.
What are the preview park hours?
Park hours vary depending on the Preview period and can be found on the Universal Orlando website.
Can I make a dining reservation for Atlantic or The Blue Dragon Pan-Asian Restaurant?
During the Preview Period, guests interested in dining at Atlantic or The Blue Dragon Pan-Asian Restaurant must make a reservation at the venue inside the park, subject to availability.
Will passholders get any Epic Universe-specific perks?
Passholders with valid admission to Epic Universe can receive one free Specialty Poster featuring the worlds of Universal Epic Universe, while supplies last. Visit the Sensorium Emporium in Celestial Park from park open to park close to pick up your copy! A Valid Preview Ticket is required for theme park admission.
Will Express Pass be available for purchase during previews?
During previews, one-time-use Express Passes will be available for purchase at the Concierge/Guest Services kiosks inside the park. Separate theme park admission is required and does not guarantee admission. Express Unlimited Passes are not available for purchase or use at Epic Universe.
Is Early Park Admission available during previews?
While Early Park Admission does not officially begin until May 23, 2025, Universal hotel guests can enter the park up to one hour prior to other guests from April 17 to May 19 with a valid preview ticket.
Will direct transportation to Epic Universe be available from all Universal hotels?
Yes, guests staying at any Universal Orlando hotel can enjoy complimentary bus service to Epic Universe, as long as they have valid admission. Guests staying at Universal Helios Grand Hotel can enter into the back of the park via a dedicated theme park entrance from the hotel lobby. (Helios Grand guests who wish to enter at the front of the park can drive via car to the main entrance; parking fees may apply.)
I'm staying at a non-Universal hotel. Will direct transportation to Epic Universe be offered?
During the preview period, buses from non-Universal hotels will drop guests off at Universal CityWalk. Guests can board a separate bus for transportation to Epic Universe from CityWalk.
When do you plan on visiting Universal Epic Universe? Let us know what you're most excited about in the comments below!
Related: Our Guide to Universal Epic Universe
Keep hopping!
