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Home / Blog / Disability Travel / Overview of LEGOLAND Florida's Accessibility Program

Overview of LEGOLAND Florida's Accessibility Program

by Mommy Frog on September 10, 2022

LEGOLAND Florida is a hoppy place where all froggies can explore, play and have fun! If you or someone in your travel party has special needs, LEGOLAND Florida has thought of just about everything to accommodate guests with physical or cognitive disabilities, such as autism. In this post, we'll cover LEGOLAND's Disability Guide, ADA accessibility, the HERO and the Blue HERO Passes and a few other elements that make LEGOLAND a frogtabulous adventure for all guests to enjoy!

LEGOLAND Florida Accessibility

Overview of LEGOLAND Florida's Accessibility Program

LEGOLAND Florida is committed to providing an enjoyable experience for all its guests, including those with special needs. To help with this, LEGOLAND has created a Disability Guide outlining the various services and accommodations that are available. You'll want to read over the guide before you go!

Guests can request a disability access pass, either the HERO or the Blue HERO Pass (more on that below), at the Guest Services counter. These passes allow them to wait in a shorter line for rides. In addition, the park has wheelchair-accessible rides, Braille maps, assistive listening devices, quiet rooms and tot spots. LEGOLAND Florida also offers sensory-friendly days for guests who may be sensitive to loud noises or bright lights. By offering these services, LEGOLAND Florida ensures that everyone can enjoy all the entertainment this park has to offer. Don’t froget to check out our hoppin' good deals (for any date!) and snag your tickets before you head out!

ADA Accessibility Info for Rides, Restaurants and Bathrooms

Legoland Florida Accessibility Program - Ford Driving School

LEGOLAND Florida has created spaces that accommodate guests who use wheelchairs or need special services. The shops, restaurants and show venues are all accessible to guests with non-motorized wheelchairs.

In addition, the following ride attractions are also wheelchair accessible:

  • The Grand Carousel
  • Imagination Zone

Queues to all rides except for Safari Trek, Coastersaurus, The Dragon, Aquazone Wave Racers and The Great LEGO Race are wheelchair (ADA) accessible so that all guests may wait together.

Keep in mind that LEGOLAND’s Model Citizens are not permitted to lift or carry guests into or out of rides. This is for several reasons: First, the Model Citizens are unfamiliar with your specific condition and might not know the best way to lift or carry you. Second, in an emergency, time is of the essence, and having someone who knows how to quickly and safely lift or carry you will help ensure a successful evacuation.

If your group needs to rent a stroller, wheelchair or ECV/motorized scooter for the day, you can do so at Stroller Rental, located near the park entrance, or online in advance. The price for the Standard Wheelchair is $18, plus tax. Electronic Convenience Vehicles/ECV is priced at $75, plus tax. If you know you'll want to use an ECV, we highly recommend booking at least seven days before your visit.

You'll be relieved to know (pun toadally intended!) that there are multiple men's and women's restroom facilities throughout the park. You'll also find companion restrooms in selected locations. All of these facilities are ADA-compliant. We recommend downloading the LEGOLAND app and using the park map feature to know where to run when you feel the urge to go!

LEGOLAND Florida HERO & Blue HERO Passes

No one wants their vacation to be anything less than perfect, and navigating the ins and outs of a theme park visit while considering special needs can be stressful. LEGOLAND is proud to offer two different passes, the HERO Pass and the Blue HERO Pass, to accommodate guests who require additional assistance accessing the attractions.

For guests who may have difficulty waiting in line with mobility challenges or guests using a wheelchair, the HERO Pass may be a great fit for them. The HERO Pass allows the pass holder and one helper to board through the exit while the rest of the group receives a reservation. Once a reservation time is set for an attraction, the pass holder and the rest of the group may return together at the reserved time. The HERO Pass is valid for up to six people and can be picked up at Guest Services.

The Blue HERO Pass is designed for guests on the autism spectrum. The pass can also be picked up at Guest Services and is only for the number of guests in that party. The Blue HERO Pass is designed to allow guests and their parties reduced wait times for the park’s rides. However, this pass cannot be used in the Imagination Zone or the Water Park.

Who Qualifies for the HERO Pass & the Blue HERO Pass?

To ensure that the HERO pass is used by those who need it most, you’ll need to speak with a team member at Guest Services. They will be able to help you determine if the Hero Pass is right for you or a member of your travel party.

Any guest can obtain the Blue HERO Pass with a diagnosis of autism. You do not need to provide any documentation. However, you will need to be prepared to speak with a Model Citizen (a LEGOLAND employee) and explain how you or another member of your travel party would have difficulty waiting in long lines due to cognitive impairment. The Blue HERO Pass is non-transferable and must be used by the individual with autism.

How Do I Get a HERO Pass?

As mentioned above, both the HERO and the Blue HERO Pass can be obtained by visiting Guest Relations on the day of your visit. Guest Relations can be found to your left upon entering the park's turnstiles. This is where you'll also find the wheelchair and stroller rental and the locker area.

Which LEGOLAND Attractions Accept the HERO Pass?

Once you obtain your HERO Pass, you can use it to access all the attractions and shows at LEGOLAND, except for the Imagination Zone or Water Park.

Using the HERO Pass at LEGOLAND Florida

Legoland Florida Accessibility Program - Entrance Signs

OK, so you’ve found Guest Relations, spoken to a Model Citizen and obtained your HERO Pass — now, how do you use it? It’s time for the fun part! Simply head to any attraction and look out for the HERO Pass signs. These typically are the same signs/areas as the exit and FASTRACK Pass. Even though it feels like you might be entering the ride through the exit, no worries! As long as you follow the signs, you’re doing it right.

Model Citizens will be at each HERO Pass entrance. You will need to show them your HERO pass and confirm the size of the party wanting to ride the attraction. The pass-holding individual and one helper can board the attraction right away. If you wish to ride the attraction with your entire travel party, you will be given a return time. Only one person in the party is required to receive the return time. However, the HERO pass-holder must be present when boarding the attraction. While waiting for your return time, you are free to ride other attractions with shorter waits, grab a snack or watch a show in the meantime.

Service Animals at LEGOLAND Florida

Service animals are always welcome at LEGOLAND and can even accompany guests in line for most attractions. However, they are not allowed on any of the actual rides for safety reasons. Service animals must be kept on a leash, and aggressive behavior toward other guests or cast members is strictly prohibited. Guests can also not handle or leave their service animals with other guests or the Model Citizens. You want to note that you'll find the Service Animal Relief areas at Mia's Area and the water park entrance.

Other Accessibility Services Available at LEGOLAND Florida

Legoland Florida Accessibility Program - Tot Spot

In addition to being ADA compliant and offering the HERO Pass, several more services and initiatives are provided to help families with special needs enjoy their visit.

Certified Autism Center

In partnership with The International Board of Credentialing and Continuing Education Standards (IBCCES), the LEGOLAND Resort has become a Certified Autism Center across the Theme Parks, Water Park and three on-site hotels. IBCCES has worked with LEGOLAND to ensure its staff has received training and is sensitive to guests with autism.

Quiet Rooms

Theme parks can be a loud and busy experience for anyone, but for those on the autism spectrum, the sensory overload can be incredibly overwhelming. Specially equipped "quiet rooms" are available in the Annual Pass office, First Aid and Baby Care facilities. These rooms are equipped with noise-canceling headphones, toys and LEGO building tables to help reduce sensory overload. In addition, a similar space is available within Guest Services at LEGOLAND Water Park.

Social Stories

The LEGOLAND Training & Development team has created “social stories” that offer an illustrated, step-by-step walkthrough of every theme park ride and show. These stories help to prepare guests for periods of darkness, loud noises, bright lights or other elements that might be frightening or overwhelming. They’re available for review at Guest Services.

Tot Spots

For many children, LEGO bricks are more than just a toy — they’re a way to build confidence and learn new skills. Throughout the park, you’ll find Tot Spots dedicated to hands-on play. Many of these areas are shaded and offer LEGO building tables and small playground equipment such as slides and playhouses. These areas allow for some downtime and ways to satisfy those looking for sensory input or quiet time.

Sensory Guides

Legoland Florida Accessibility Program - Sensory Guide at Miniland USA

LEGOLAND recognizes that some guests may have difficulty processing or handling different sensory experiences. To help guests know in advance of experiencing an attraction, they’ve put together a Sensory Guide that rates the sensory levels of all the attractions in the park.

You can also find a Sensory Guide sign posted outside each attraction. The Sensory Guide signs show each of the five senses and rate the experience 1 through 10. A low number signifies a low sensory experience, whereas a 10 signifies a high sensory experience.

More LEGOLAND Florida Accessibility FAQs

Before you’re on your way, we've rounded up a few more FAQs that will be helpful when planning your LEGOLAND Florida adventure.

What About Services for the Vision and Hearing-Impaired?

Braille maps and assistive listening devices are available to guests with vision and hearing impairments. Interpreters are also available but must be requested two weeks in advance by calling (877) 350-5346.

What if I Have a Cast on My Arm or Leg?

In order to keep guests safe, LEGOLAND does have ride limitations for those wearing a cast. You can find the list of restrictions on LEGOLAND's website.

Does LEGOLAND Provide Allergy-Friendly Meals?

Dietary restrictions can make dining out a challenge. The park offers a variety of options that can accommodate many different allergies and special diets. Milk, eggs, wheat, soybean, peanuts, tree nuts and fish are all common allergies that LEGOLAND can accommodate.

The ingredient lists are available upon request. Also, don't hesitate to ask a member of the staff if you have any questions or concerns. For any additional special dietary needs, LEGOLAND welcomes you to send an email to [email protected] at least 72 hours in advance of your visit.

We hope this information helps you plan the most frogtastic day at LEGOLAND Florida! Do you still have questions about the accessibility program at LEGOLAND? Drop your questions in the comments. We are hoppy to help!

Related: The Awesome Insider's Guide to LEGOLAND Florida

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Keep hopping, Mommy Frog!
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