The National Hurricane Center is currently tracking Hurricane Milton which will impact Central Florida over the next few days. Some Central Florida theme parks may announce operational adjustments for severe weather. Below these closures, you'll also find information on how to reach us, as well as refund policies.
Walt Disney World Resort Updates
- On Oct. 9, the theme parks and Disney Springs will be closed in phases beginning at 1 p.m.
- Disney’s Hollywood Studios and Disney’s Animal Kingdom will close at 1 p.m.
- Magic Kingdom, EPCOT and Disney Springs will close at 2 p.m. Parking garages at Disney Springs will close at 2 p.m. and be unavailable during the storm.
- The theme parks and Disney Springs will remain closed on Thursday, Oct. 10.
- This includes the cancellation of Mickey’s Not-So-Scary Halloween Party at Magic Kingdom on Oct. 10. Event tickets will be refunded 100%.
- For partially used multi-day tickets, ticket expiration dates will be adjusted to expire on Oct. 11, 2025.
Hotels
- Disney’s Fort Wilderness Resort & Campground (including dining and recreation locations) and the Treehouse Villas at Disney’s Saratoga Springs Resort & Spa will temporarily close beginning at 11 a.m. on Wednesday, Oct. 9, 2024.
- Disney’s Fort Wilderness Resort & Campground and the Treehouse Villas at Disney’s Saratoga Springs Resort & Spa remain temporarily closed. Check back for reopening updates.
- The Copper Creek Cabins at Disney’s Wilderness Lodge will likely reopen on Friday, Oct. 11.
Transportation
- Walt Disney World Transportation will stop operating Wednesday, Oct. 9 after Disney Springs and the Walt Disney World theme parks close.
- Minnie Van service will be temporarily unavailable beginning at 4 p.m. on Wednesday, Oct. 9.
- Limited Mears taxi service will be available to Walt Disney World Resort guests.
Recreation
- Disney’s Typhoon Lagoon, Winter Summerland Miniature Golf and Fantasia Gardens Miniature Golf will be closed on Wednesday, Oct. 9 and Thursday, Oct. 10. Disney’s Blizzard Beach remains closed for planned refurbishment.
- There are no events planned for ESPN Wide World of Sports Complex until the weekend.
Reservations
- Pre-paid bookable experiences will be automatically refunded within 7 to 10 business days.
For more information and updates, you can visit Disney World's website.
Disney Cruise Line Updates
- Disney Cruise Line has notified affected guests that the Disney Wish sailing, scheduled to depart from Port Canaveral on Oct. 11, has been canceled.
Universal Orlando Resort Updates
- On Wednesday, Oct. 9, Universal Studios Florida, Islands of Adventure and Universal CityWalk will be open until 2 p.m. and will be closed on Thursday, Oct. 10. (*Note: Hours of operation are subject to change based on forecast alterations and some attraction and experience availability may be limited on Wednesday in preparation for an early closure)
- Universal Volcano Bay will be closed Wednesday, Oct. 9 and Thursday, Oct. 10.
- Halloween Horror Nights at Universal Studios Florida is canceled for Wednesday, Oct. 9 and Thursday, Oct. 10. If you have a Halloween Horror Nights dated ticket and/or Halloween Horror Nights Express Pass for these dates, they will automatically be honored for a single night use on any of the remaining nights of the event.
- Hotels remain operational. Universal is waiving all resort cancellation fees within the next 7 days.
- Universal Orlando will fully reopen, including Halloween Horror Nights and Early Park Admission, on Friday, Oct. 11.
- Check Universal's X (formerly Twitter) account or website for updates.
- For more information on the resort's severe weather policies, visit Universal's website.
SeaWorld Orlando Updates
- SeaWorld Orlando will reopen Friday, Oct. 11. However, Spooktacular and Howl-O-Scream events are canceled on Friday, Oct. 11.
- All date-intended tickets for closure days have been extended through Dec. 31, 2024, and requires no action to be taken.
- Check SeaWorld's website for updates.
- For more information on SeaWorld's Weather-Or-Not assurance policy, visit SeaWorld Orlando's website.
Aquatica Orlando Updates
- Aquatica Orlando will reopen Oct. 11, 2024.
- All date-intended tickets for closure days have been extended through Dec. 31, 2024, and requires no action to be taken.
- Check Aquatica's website or social media channels for updates.
Discovery Cove Updates
- Discovery Cove Orlando remains open on Oct. 8, but will close on Wednesday, Oct. 9 and Thursday, Oct. 10, 2024. Its named storm policy is in effect for those dates. It will reopen Oct. 11, 2024.
- Check Discovery Cove's website for updates.
Busch Gardens Tampa Bay Updates
- Busch Gardens Tampa Bay will be closed from Tuesday, Oct. 8 through Saturday, Oct. 12, 2024. Howl-O-Scream is canceled for Oct. 10, 11 and 12. Tickets may be used for any remaining Howl-O-Scream event nights.
- Adventure Island Water Park will be closed Friday, Oct. 11 and Saturday, Oct. 12.
- Check the website or social media channels for updates. Please review the Weather-Or-Not assurance policy.
LEGOLAND Florida Resort Updates
- LEGOLAND Florida Resort is closing all park operations Wednesday, Oct. 9 through Thursday, Oct. 10. At this time, LEGOLAND Hotel remains open with limited capacity.
- For more information, visit LEGOLAND's website.
Kennedy Space Center Updates
- Kennedy Space Center will be closed Wednesday, Oct. 9, and Thursday, Oct. 10. All reservations will be canceled.
- It's anticipated that the visitor complex will reopen at 9 a.m. on Friday, Oct. 11, after a thorough assessment. Please check the website for updates.
Other Florida Attractions Updates
- ZooTampa at Lowry Park will be closed from Tuesday, Oct. 8 through Thursday, Oct. 10, 2024. For more information, visit ZooTampa's website.
- The Florida Aquarium will be closed to the public from Tuesday, Oct. 8 through Friday, Oct. 11, 2024. For updates, stay tuned to the aquarium's website and social media channels.
- Clearwater Marine Aquarium remains closed indefinitely. For updates, visit the aquarium's website or social channels.
- Big Bus Miami will suspend all services on Wednesday, Oct. 9, 2024. Service will resume Thursday, Oct. 10, depending on street conditions and flooding. Big Bus Miami will accept any booking for Oct. 9 on a later date. Contact Big Bus Customer Service via website chat or app chat to change your booking.
- Gatorland will be closed Oct. 9 through Oct. 11 with an expected reopening on Saturday, Oct. 12. Continue to visit the park's website for updates.
- Andretti Indoor Karting & Games Orlando will be closed on Wednesday, Oct. 9, and Thursday, Oct. 10.
Other Florida Travel Updates
- Orlando International Airport (MCO) will cease commercial operations Wednesday morning, Oct. 9 and resume Friday, Oct. 11. Check with your airline for flight updates and nasstatus.faa.gov for general airport delays.
- Tampa International Airport (TPA) will close at 9 a.m. on Tuesday, Oct. 8, 2024, and reopen at 8 a.m. on Friday, Oct. 11. Follow the airport on X (formerly Twitter) @FlyTPA for the latest updates.
Frequently Asked Questions About Undercover Tourist Purchases
We are currently prioritizing customers in the impacted areas. If your request is not urgent, please send us an email to [email protected] or contact us via chat. We will get through all of the requests as quickly as we can! For those with impacted trips, please give us a call at +1 800-846-1302. Rest assured, we are staffing our phones all day and will be able to assist you as needed. As a reminder, you may use the My Disney Experience app to change your dates if you have not activated your tickets. If you prefer to cancel and refund your unused theme park tickets, we will also be happy to assist you. Please be patient with us, if you experience longer than usual wait times. We will assist everyone as quickly as we can.
Does Undercover Tourist have a refund policy?
Yes, Undercover Tourist has a refund policy on theme park tickets and resort stays.
- Tickets - most theme park tickets are refundable 365 days from order date, unless otherwise noted. Tickets may not be expired, modified or activated by entering the park. Please see specific ticket details for full eligibility.
- Resorts - if your resort stay is within the next 7 days, you can call and cancel for free.
What options do I have for my tickets?
If your trip has NOT started yet (tickets have not been activated or gone past their start date), you can:
1. MODIFY your Disney World theme park tickets to select new dates. To MODIFY them, the fastest way to do this is within the My Disney Experience app. Please note once you modify your tickets, they are not eligible for a refund.
2. CANCEL them as they are covered under our 365 day refund policy. For Universal Orlando, SeaWorld and Kennedy Space Center dated tickets, those are unable to be modified and would need to be requested for cancellation. To CANCEL them, you need to contact our customer service team to refund them.
If your trip HAS started:
- In general, theme parks do not allow partial refunds on tickets that have been partially used. However, if there is an update to this policy from our theme park partners, we will share this as it becomes available
- We are working with our theme park partners to make partial refund exceptions, if possible. Please contact us via [email protected] if you would like to request a partial refund due to your trip interruption.
What about Mickey's Not-So-Scary Halloween Party 10/8?
While these tickets are no longer available and the event has not officially been canceled, we can place you on an exception request list to be cancelled and refunded. Once we verify with Disney that the exception is granted, we’ll be happy to process this cancellation and refund on your behalf.
What about the cancelled dates for Mickey's Not-So-Scary Halloween Party?
If your event date has been cancelled, your tickets will be refunded 100% automatically.
What if I have tickets for Halloween Horror Nights?
Halloween Horror Nights at Universal Studios Florida is canceled for Wednesday, Oct. 9 and Thursday, Oct. 10. If you have a Halloween Horror Nights dated ticket and/or Halloween Horror Nights Express Pass for these dates, they will automatically be honored for a single night use on any of the remaining nights of the event. Halloween Horror Nights on Friday, Oct. 11 is expected to take place as usual.
How do I reach Undercover Tourist?
If your trip has been impacted, please call our Customer Service team at +1 800-846-1302. For non-urgent requests, please email us at [email protected]. We appreciate your patience as we work through requests!
Keeping all of those in Hurricane Milton's path in our thoughts.
