It's certainly not the most entertaining subject we cover here on the blog, but delivery times and customer service are two very important topics for you when purchasing tickets. While we frogs generally don't take ourselves too seriously, we do take our business at Undercover Tourist seriously. So we wanted to let you know about Undercover Tourist shipping and response times.
Undercover Tourist Shipping Times
In 2015, we expanded our operations to seven days a week so that we could ship tickets to you even faster than we did in the past. Want to know how long it will take to get tickets? Once you've added them to the cart, select your country and then you can see shipping times for standard and express delivery. During busier times of the year such as our annual price rise, shipping times may be extended, but again, you will see the delivery date in your cart.
We pride ourselves on meeting shipping times, and we hear from lots of customers that our tickets arrived even faster than what they were expecting!
Disney E-Tickets and More E-Ticket Attractions
With E-Tickets, you get your tickets even faster. Disney E-Tickets are a great option for those of you who are running a little behind on purchasing tickets or need to get them quickly. If you have MagicBands, or are purchasing them ahead of your Disney World trip from the Disney Store online, you can go straight to the gate once you've linked these E-tickets in My Disney Experience. If you have an iPhone, Disney World has a brand-new function to use your smartphone to scan in at the gate! Once you’ve linked your ticket in the My Disney Experience app, you can create a MagicMobile pass that can then be used to enter the park (no MagicBand required). (If neither of these options work for you, you must exchange Disney World E-tickets for physical tickets at Will Call.) On the West Coast, you can link your Disneyland E-tickets directly into the Disneyland app and proceed to the gate. You can read more about Disney E-Tickets in our Disney FAQ.
Where We Ship To
It might be hard to believe, but we frogs deliver to 18 countries. That's a lot of hopping! In addition to the good ol' U.S. of A., Undercover Tourist ship tickets to ...
- New Zealand
- Puerto Rico
- United Kingdom
If your country isn't listed, don't fret! You can still order from us. You just need to select Orlando Pick-Up as your delivery option. Then provide a date for pickup as tickets are not stored at this location near the Universal Orlando Resort.
Undercover Tourist Expanded Customer Service Hours
Need to reach us? Undercover Tourist is here for you! We have expanded hours of operation and live chat on the site so that a real, live human (none of us frogs!) can quickly help with your customer service needs. You can also reach us by email.
|USA Toll Free* Mon-Fri, 8am-8pm EST
Sat-Sun, 8am-4pm EST
|UK Freephone* Mon-Fri, 12pm-12am GMT
Sat-Sun, 12pm-8pm GMT
|0800 081 1702|
*Closed Nov. 22, Nov. 23 and Dec. 25
One of the things the Frog Family is most proud of is our commitment to you, the customers we serve. Whether you are following our planning advice here on the blog, downloading our park plans, picking the best time to visit Orlando on our Crowd Calendar, purchasing car rental or buying attraction tickets, our goal is to give you the best possible experience.
We love hearing from our hoppy customers, so if we've made you hoppy, please leave us feedback and share the good news with your friends and family!