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Undercover Tourist Shipping Times and Customer Service

by Leap on October 1, 2018 49 Orlando

It's certainly not the most entertaining subject we cover here on the blog, but delivery times and customer service are two very important topics for you when purchasing tickets. While we frogs generally don't take ourselves too seriously, we do take our business at Undercover Tourist seriously. So we wanted to let you know about Undercover Tourist shipping and response times.

Undercover Tourist shipping times

Undercover Tourist Shipping Times

In 2015, we expanded our operations to seven days a week so that we could ship tickets to you even faster than we did in the past. Want to know how long it will take to get tickets? Once you've added them to the cart, select your country and then you can see shipping times for standard and express delivery. During busier times of the year such as our annual price rise, shipping times may be extended, but again, you will see the delivery date in your cart.

We pride ourselves on meeting shipping times, and we hear from lots of customers that our tickets arrived even faster than what they were expecting!

Disney E-Tickets and More E-Ticket Attractions

With E-Tickets, you get your tickets even faster. Disney E-Tickets are a great option for those of you who are running a little behind on purchasing tickets and your FastPass+ booking window is near or has already opened. If you have MagicBands, will be receiving them for free if you are staying on-site at a Disney World hotel or purchase them ahead of your trip from the Disney Store online, you can go straight to the gate once you've linked these E-tickets in My Disney Experience. (If you do not have a MagicBand, you must exchange Disney E-tickets for physical tickets at Will Call.) You can read more about Disney E-Tickets in our Disney FAQ.

Where We Ship To

It might be hard to believe, but we frogs deliver to 18 countries. That's a lot of hopping! In addition to the good ol' U.S. of A., Undercover Tourist ship tickets to ...

  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • Germany
  • Ireland
  • Italy
  • Netherlands
  • New Zealand
  • Norway
  • Puerto Rico
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

If your country isn't listed, don't fret! You can still order from us. You just need to select Orlando Pick-Up as your delivery option. Then provide a date for pickup as tickets are not stored at this location near the Universal Orlando Resort.

Undercover Tourist Expanded Customer Service Hours

Need to reach us? Undercover Tourist is here for you! We have expanded hours of operation and live chat on the site so that a real, live human (none of us frogs!) can quickly help with your customer service needs. You can also reach us by email.

USA Toll Free* Mon-Fri, 8am-8pm EST

Sat-Sun, 8am-4pm EST

1-800-846-1302
UK Freephone* Mon-Fri, 12pm-12am GMT

Sat-Sun, 12pm-8pm GMT

0800 081 1702
Worldwide* +1-386-239-8624

*Closed Nov. 22, Nov. 23 and Dec. 25

One of the things the Frog Family is most proud of is our commitment to you, the customers we serve. Whether you are following our planning advice here on the blog, downloading our park plans, picking the best time to visit Orlando on our Crowd Calendar, purchasing car rental or buying attraction tickets, our goal is to give you the best possible experience.

We love hearing from our hoppy customers, so if we've made you hoppy, please leave us feedback and share the good news with your friends and family! 

 

Keep hopping, Leap!
View Comments
<<  Newer Posts | Older Posts  >>
Sep 1, 2019 at 1:24 p.m. Andrew Says...

I purchased tickets using a guest account not realizing I can't track my order, I have my order number and that, how am I able to find out the status of my order?

Reply
Sep 3, 2019 at 9:11 a.m. FrogBlog Says...

Hi Andrew!

Please give Customer Service a call at 1 (800) 846-1302 and we'll be hoppy to help!

Keep hopping!

Leap

Reply
Jul 30, 2019 at 5:38 a.m. Nicole Says...

I purchased multiple tickets for Universal Studios Hollywood about an hour ago and need them by park opening. When will my tickets arrive? Can I have them scanned through my phone or do they have to be printed?

Reply
Jul 30, 2019 at 9:04 a.m. FrogBlog Says...

Hi Nicole!

These should be in your inbox within two hours of ordering. You can either head to Guest Services with the ticket on your phone, or can proceed directly to the turnstile with printed copies. If you still haven't received these, please give us a call at 1 (800) 846-1302 so that we can get you hoppin' into the park this morning!

Keep hopping!

Leap

Reply
Jul 23, 2019 at 1:19 a.m. Sandra Forrest Says...

Do etickets to legoland Florida have to be printed or will phone work? Is it the actual entry ticket or does it have to be traded for a ticket somewhere before entry?

Reply
Jul 23, 2019 at 3:40 p.m. FrogBlog Says...

Hi Sandra!

You can go straight to the gate with your e-ticket via your phone - no need to get an exchange ticket or print.

Keep hopping!

Leap

Reply
Jul 19, 2019 at 4:17 a.m. Lanie Pearson Says...

Needing to order universal tickets as we are in Orlando now. Will they be sent to me by the morning?

Reply
Jul 19, 2019 at 9:36 a.m. FrogBlog Says...

Hi Lanie!

E-tickets for non-reservation based products will typically be emailed to you within 1-2 hours of placing your order. E-tickets for reservation-based products (such as tours) will be emailed to you after the vendor has confirmed your reservation details (usually within 48 business hours of purchasing). You may choose to pick-up your tickets in Orlando for FREE. Our pick-up location is located near Universal. If you have any questions at all, please feel free to give us a ring at 1 (800) 846-1302 and we'll be hoppy to help :)

Keep hopping!

Leap

Reply
May 8, 2019 at 9:54 a.m. Stefano Says...

Hi,

i just ordered #3 e-ticket for universal studios Hollywood, when will I get them in my in box?

Reply
May 13, 2019 at 11:26 a.m. FrogBlog Says...

Hi Stefano!

Our e-tickets typically arrive in your inbox within 48 hours of ordering. If you have not received your tickets, please contact Customer Service at 1 (800) 846-1302 so that we can help.

Keep hopping!

Leap

Reply
Apr 4, 2019 at 5:10 a.m. Sejal Patil Says...

Hello,

I booked e-tickets yesterday, and granted Disney tickets take 24-hours, but what about my universal ones? I have not got any yet and it still says order processing.

Please help.

Reply
Apr 8, 2019 at 2:35 p.m. FrogBlog Says...

Hi Sejal!

Please contact our customer service department at 1 (800) 846-1302 for assistance. They'll be happy to get you the information that you need to get hopping to the parks.

Keep hopping!

Reply
Apr 2, 2019 at 9:03 a.m. Amanda Says...

Hi, how long does it take for tickets to ship to uk?

Reply
Apr 2, 2019 at 8:05 a.m. FrogBlog Says...

Hi Amanda!

You can expect to receive tickets in the UK in about 12 business days with Regular (free) Shipping; if you opt for Express Shipping, you can expect your tickets within 1-5 business days.

Keep hopping!

Leap

Reply
Apr 2, 2019 at 1:55 a.m. Leanne Murphy Says...

Hello I juts ordered Legoland e tickets and need them for tomorrow. When I read website it said 4 hours? Will I have them by tomorrow morning?

Reply
Apr 2, 2019 at 8:11 a.m. FrogBlog Says...

Hi Leanne!

Yes, this should be in your hands already. If you have not received these, please contact customer support at 1 (800) 846-1302 so that they can get you taken care of and get you on your way to LEGOLAND!

Keep hopping!

Leap

Reply
Mar 11, 2019 at 5:31 a.m. Will Hollingsworth Says...

I would like to purchase our Universal Orlando tickets this week for our trip in May. Is it to soon or should i wait? Thank you

Reply
Mar 11, 2019 at 10:18 a.m. FrogBlog Says...

Hi Will!

Now is a great time to purchase! It's never too early in our book :) Let us know if you have any questions - have a frogtastic trip!

Keep hopping!

Leap

Reply
Feb 9, 2019 at 12:11 a.m. Ottis Lawson Says...

Can you scan e-tickets from your phone at Universal Studios?

Reply
Feb 12, 2019 at 2:33 p.m. FrogBlog Says...

Hi Ottis!

E-tickets will need to be printed and brought to the park for entry; they cannot be scanned via phone.

Keep hopping!

Leap

Reply
Oct 13, 2018 at 10:30 p.m. Brittany Says...

What is the catch with E-Tickets? We just go to will call at any Disney World park with our codes and get our tickets correct? There's so much about shipping concerns and the fact that there is no Undercover Tourist office near WDW, but why wouldn't everyone just get E-Tickets? Am I missing something?

Reply
Oct 17, 2018 at 9:02 p.m. FrogBlog Says...

Hi Brittany!

Don’t worry … you’re not missing anything! No catches here ... some people just prefer to have physical tickets :)

Hoppy planning!

Mommy Frog

Reply
Sep 23, 2018 at 9:58 a.m. Mary Says...

Hi!

Can I buy a 5 days Disneyland e-tickets from you website and then made an upgrade to annual passholder once we arrive at Disneyland Resort?

Thank you!

Mary

Reply
Oct 15, 2018 at 5:13 p.m. FrogBlog Says...

Hi Mary!

Yes! As long as the tickets are valid (not expired) you can use them towards an upgrade to an Annual Pass.

Keep hopping!

Leap

Reply
Aug 7, 2018 at 11:58 p.m. Ann Says...

I see that you offer e-tickets to Disneyworld but I don’t see anything about Disneyland. Is this an option for Disneyland as well? We’re leaving on Saturday and wouldn’t have time to have tickets delivered through the mail.

Reply
Aug 8, 2018 at 10:15 a.m. FrogBlog Says...

Hi Ann,

All of our Disneyland tickets are E-tickets!

Keep hopping!

Leap

Reply
Jul 19, 2018 at 12:02 p.m. louise Says...

Hi, my order just says order processing, how long should it take? Also, can my Disneyland California tickets be used on my mobile phone rather than printed?

Reply
Jul 20, 2018 at 4:35 p.m. FrogBlog Says...

Hi Louise!

Your ticket will take up to 24 hours to process, and yes! You can scan your tickets with your mobile phone at the gate rather than printing them out.

Hoppy planning!

Mommy Frog

Reply
Jul 3, 2018 at 11:02 p.m. claudia elias Says...

Hi there, purchased my tickets last week and paid for express postage- we are in Australia and am departing in a few days. Concerned my tickets will not arrive before our departure in a few days. Is there a pick up point in Orlando if they dont arrive??

Reply
Jul 5, 2018 at 11:51 a.m. FrogBlog Says...

Hi Claudia,

Please contact our customer service at 1 (800) 846-1302 (USA) or 1 (386) 239-8624 (Worldwide)!

Keep hopping!

Leap

Reply
Jun 13, 2018 at 10:49 p.m. Maria Castellanos Says...

I purchased tickets on Sunday June 10th and it’s says expected day for delivery is June 20, it still say processing my trip is the 22nd and I just want to make sure I will get my tickets on time?

Reply
Jun 14, 2018 at 12:26 p.m. FrogBlog Says...

Hi Maria,

Please contact our Customer Service at 1 (800) 846-1302 (USA) or 1 (386) 239-8624 (Worldwide)!

Keep hopping!

Leap

Reply
May 24, 2018 at 4:16 a.m. Salome Says...

I just bought my universal e tickets...when will I get them? I need them for tomorrow

Reply
May 23, 2018 at 11:20 p.m. FrogBlog Says...

Hi there!

E-tickets can take up to 24 hours to process. Please check your e-mail in the morning; if you still haven't received them, contact our customer service at 1 (800) 846-1302.

Keep hopping!

Leap

Reply
Mar 4, 2018 at 1:04 p.m. Bianca Jongerius Says...

We visit Orlando on the 14th of July. From our travelagency we already have tickets for Universal and for Magic Kingdom. Recently we bought tickets for Seaworld by your website. Now we only want to buy tickets for Animal Kingdom and Epcot. What do you recommend us? And do Animal Kingdom and Epcot also have all in tickets with food and drinks like Seaworld has? Hope to be hearing from you soon.

Thanks, Bianca

Reply
Mar 5, 2018 at 9:11 a.m. FrogBlog Says...

Hi Bianca!

Disney World does offer dining plans. As for Animal Kingdom and Epcot, we recommend purchasing discounted tickets through our site!

Keep hopping!

Leap

Reply
Feb 13, 2018 at 3:44 a.m. J and N Larson Says...

What are the September dates Universal Park-to-Park Value Tickets are valid? Please advise ASAP.

Reply
Feb 13, 2018 at 10:22 a.m. FrogBlog Says...

Hi there,

The tickets are valid for the amount of calendar days they are for (so if it's a 2 Day Park-to-Park, it's valid for 2 calendar days) during a seven consecutive calendar day period which includes the first day the ticket is activated.

Keep hopping!

Leap

Reply
Dec 22, 2017 at 11:59 a.m. Kartika Says...

Hello. I want to buy Orlando tickets for Disney, Universal, Seaworld, and Kennedy Space Center.and choose e-ticket. why in the billing address column there isn't Indonesia?can i buy? Waiting your reply

Thank you

Kartika

Reply
Oct 1, 2017 at 12:27 a.m. Courtney Pennington Says...

How long do e-tickets take for Disney?! We bought ours this Friday before 4pm and have yet to receive any confirmation of them, only a welcome email. The website states 24hhours tops and we are now beyond that...

Reply
Oct 1, 2017 at 8:49 p.m. FrogBlog Says...

Hi Courtney,

If your tickets have not arrived yet, contact Customer Service at 1-800-846-1302.

Keep hopping!

Leap

Reply
Sep 9, 2017 at 8:52 a.m. Virintorn Kantaravichaiwat Says...

Can you follow my e-ticket of universal. My friends got it already but i didn't. Why not? I really need it please

Reply
Sep 10, 2017 at 8:42 p.m. FrogBlog Says...

Hi,

If you have not received your e-ticket, please contact Customer Service at 1-800-846-1302 on Monday.

Keep hopping!

Leap

Reply
Jun 27, 2017 at 3:57 p.m. Amy Says...

HI....I placed an e-ticket order this morning for Disney and was wondering how long it takes to receive them. We leave on Thurs (last minute trip) and I still need to try and get fastpasses. :)

Thanks!

Reply
Jun 27, 2017 at 11:24 a.m. FrogBlog Says...

Hi Amy,

It may take up to four hours for the tickets to arrive. Contact Customer Service at 1-800-846-1302 if they don't show up by then.

Keep hopping!

Leap

Reply
Jun 3, 2016 at 1:57 p.m. Renan Says...

Can we buy online the "Los Angeles 3 Day GoCard includes Universal Studios Hollywood-Weekday e Ticket" even we don't have US address? By the way we are living in Singapore. Thanks

Reply
Jul 5, 2016 at 10:33 a.m. FrogBlog Says...

Hi Renan,

Yes, this is an E-Ticket!

Keep Hopping!

Leap

Reply
Apr 1, 2016 at 4:43 a.m. Beth Says...

Are e-tickets for universal studios delivered upon order submission; or is there a delay in delivery?

Thank you.

-Beth

Reply
Apr 4, 2016 at 1:56 p.m. FrogBlog Says...

Hi Beth,

We recommend you allow up to 4 hours to receive your Universal E-Tickets.

Keep hopping!

Leap

Reply
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