Overview of the Universal Studios Hollywood Attraction Assistance Pass

by Leap on August 10, 2016 77 Los Angeles

The Universal Studios Hollywood Attraction Assistance Pass - PinterestIt may seem challenging to take a person with any disability to an amusement park, but with some planning and the right accommodations everyone can have a frogtastically fun time. We frogs get a lot of questions about how Universal Studios Hollywood helps guests who might need special accommodations. What we found is that there is a lot of information about using wheelchairs, bringing oxygen tanks, securing casts or a prosthesis, service animals, and services for people with disabilities that affect vision and hearing. But there is not a lot of information about other disabilities such as autism, cognitive disabilities, sensory integration issues, people prone to overheating, and people who have certain "invisible" medical issues that might qualify for accommodations. One common accommodation is the Attraction Assistance Pass (AAP). This pass has replaced the former Guest Assistance Pass (GAP), but the process is similar. Hop along to learn how to acquire and use the Universal Studios Hollywood Attraction Assistance Pass.

Our friend Adam falls into the category of special needs that aren't visible to others. We hopped along with him on his trip to Universal Studios Hollywood to learn about the process of acquiring and using the AAP card. He has no mobility issues, but he has some nonphysical disabilities, plus he does not sweat. You might think that is a good thing, but it means he has to be careful that he does not overheat and pass out. The AAP helped him stay cool, but we learned that it's best to follow some tips and strategies when using it. In between ride times he made frequent visits to the fountains to cool off. He also got a good soaking on Jurassic World — The Ride to keep him cool in the Lower Lot on a hot summer day. For the most part, the AAP helped meet his emotional and physical needs so he could have a toadally great time.

Here's the scoop on the Universal Studios Hollywood Attraction Assistance Pass (AAP)

What is an AAP card and how does it work?

Attraction Assistance Pass-back

The AAP card is a special card that helps guests with certain needs, such as physical or other disabilities and health problems, that make it difficult to wait in a standard queue. If you use a wheelchair, be sure to hop over for more tips and specific information about using a wheelchair at Universal Studios Hollywood. The card has the date, the guest's name and the number of guests in the party on the front. The back side has some lines for receiving return times. If someone in your party qualifies for the AAP, you will keep the card with you and present it to the attendant at the ride entrance or the Universal Express line for each ride. You can hold only one active return time at a time.

Universal Studios Hollywood Attraction Assistance Pass-queue

The card is not intended to provide immediate access to the ride or to skip the wait. It allows you to wait in a separate area and access the correct line based on your needs. Depending on the wait time for that ride, the attendant may direct you to the appropriate queue right away or provide a return time to come back. If the posted wait time is under 30 minutes (or if the attendant feels that the ride can easily accommodate your party immediately) you'll be sent to the appropriate queue. If the posted wait time is 30 minutes or more, he or she will likely give you a reserved time to come back to the Universal Express entrance. The team member will note the name of the ride, arrival time, current wait time and the return time on the card.

You can do other things in the park while you wait for your return time. That may include going on another ride, seeing a show or getting something to eat. You may want to find a quiet or shady spot to rest and get some needed down-time. If you are late for your return time, no sweat. They will still let you in. The AAP card also comes in handy for joining a separate line when meeting characters. Meeting characters is a great activity to do while you wait for your ride return time.

How and where do I get an AAP?

Universal Studios Hollywood Guest Assistance Pass (GAP) - Guest Relations

Upon entering the front gates, make an immediate right into Guest Relations. Bring the guest who needs accommodations with you. Give the employees some background information on why you might benefit from accommodations. If someone in your party has an illness, condition, or special needs that would make it dangerous to stand in line for an hour or a reason why your time in the park may be shortened due to this condition, be as open as possible. In our experience, they did not want all the details.

How many party members can use the AAP with the pass holder?

When you get the pass, a team member will ask you how many people are in your party and note that number on the card. The new rules allow the pass holder and up to 3 guests (for a total of 4) to use the pass to enter the ride. Universal suggests if you have a larger party that the other party members wait in the regular line. If you have questions about this, talk to the team members at Guest Relations.

Don’t forget that even if you are using the AAP, you can also take advantage of other ways to maximize your time in the park. Many rides offer child switch if your person with special needs (or another child in the group) is not able to join the rest of the group on a ride. Members of your party who don’t mind being split up (or exceed the number of guests allowed on the AAP) can use single rider lines. They could also purchase Universal Express tickets.

Do All People with Disabilities need an AAP?

The AAP is for special circumstances that are not necessarily covered under other accommodations. The AAP assists all guests who have difficulty waiting in a standard queue. If you have a situation in which you cannot stand or walk for long periods of time, Universal team members may suggest renting a wheelchair. Universal Studios rent wheelchairs for $15 per day and electric convenience vehicles (ECVs) for $60 per day. There is a $25 refundable deposit for wheelchairs. Keep in mind that wheelchairs and ECVs often sell out, so if you think you will want one, you should reserve it early in the day. When you rent a wheelchair or ECV in the park, a team member may present you with an AAP card for convenience. And if you arrive in your own wheelchair, you may ask for the card if you feel you need it.

The Studio Tour allows most wheelchairs but not electric convenience vehicles. There are wheelchairs you can use to transfer. There are designated accessible viewing areas for shows, but you’ll have to transfer out of the chair for rides. Employees are not trained to help lift and carry, so people who require assistance need to bring a companion to assist them.

Universal Studios Hollywood has other accommodations in place to help people with vision and hearing disabilities. It offers safety information and show dialogue in Braille and large print for guests with vision problems. There are several accommodations for deaf guests and guests who are hard of hearing including headsets, show scripts and even free sign language interpreters if reserved one week in advance.

Are there any tips for using the Attraction Assistance Pass in the Lower Lot?

Overview Universal Studios Hollywood Attraction Assistance Pass-lower-lot

We found the Lower Lot to be the most difficult area of the park when using the AAP. We especially found this challenging when we visited with a friend who rented an ECV for the day. Try to knock out the Lower Lot before the lines and heat build up. It takes about 10 minutes each way to use the four escalators to access the Lower Lot, so ideally you want to maximize time by visiting the Lower Lot only once. It takes even longer to use the alternative wheelchair transport for people who cannot use the escalators. There is not a lot to do in the Lower Lot compared to the Upper Lot. When the lines and return times are long, that means a lot of waiting around for each ride. With heat-sensitive guests, that can be challenging on a hot, busy day.

Universal Studios Hollywood Attraction Assistance Pass-transformersHere are a few tips to make your Lower Lot experience go more smoothly with AAP:

  • Visit the Lower Lot as soon as it opens in the morning for the shortest wait times.
  • Send a runner to collect the return time.
  • Plan to eat a meal during one of your wait times. Jurassic Cafe has some tasty themed food and indoor or shady places to sit.
  • Visit dinosaurs and Transformers while you wait.
  • Entertain young children at the redesigned Dino Play area.
  • Consider the Single Riders line for one of the experiences if your party is tall enough and capable of riding single. All three Lower Lot rides offer Single Rider. Some Single Riders lines require the ability to walk up or down steps (such as Transformers: The Ride-3D).
  • Use Child Switch if you have young children who are not tall enough to ride.

On the other hand, the Studio Tour and Upper Lot attractions are toadally easier to manage with the AAP. We were directed immediately to the correct queue at the Studio Tour and all Upper Lot rides and shows (even when the wait times were over 30 minutes). With shows, more characters and and other activities you'll find a lot more to occupy you while you wait for your return time. The AAP card can also assist you in accessing a wand pairing demonstration at Ollivanders in the Wizarding World.

Is there anything else we should know about bringing someone with disabilities to Universal Studios Hollywood?

Just as with other situations, research which attractions may be safe and interesting for your person with special needs. Guests whose medical situations can be affected by smoke and fog can pick up a pamphlet at Guest Relations to learn which rides or attractions have those effects. You can also read about which rides accommodate a service animal or which attractions are best for guests who have a fear of heights or small spaces.

Universal Studios Hollywood Guest Assistance Pass (GAP) - Hogwarts at Night

Set yourselves up for success by knowing the limitations of your special needs guest. Take frequent breaks, bring spray bottles to keep cool and stay hydrated. Make good decisions about what kind of attractions your friend or family member can enjoy and even handle.

On a recent visit, we saw a child about 7 years old who was terrified for his life on the one-hour Studio Tour. He believed that King Kong, the dinosaurs and Jaws were real and going to get him. Every situation we encountered felt like a real danger and threat to him, including one particular “Psycho” we encountered. This child spent the majority of the Studio Tour on the floor screaming and crying. He put his hands over his ears and was shaking in terrible fear. That is not fun for anybody.

Hollywood is so realistic! If your child cannot distinguish between what is pretend and real and might have this kind of reaction, then do not torture that person or yourself. Make good decisions about what attractions to take him or her on. There are a lot of loud noises and flashing lights in many Universal attractions. If your child’s sensory system cannot handle this kind of stimulation, then you’ll need to make your own accommodations to keep your child happy and healthy. If that means playing in a fountain for an hour, then you’ll have to go with the flow and embrace a special kind of fun.

We hope this information about the Universal Studios Hollywood Attraction Assistance Pass helps you as you plan your visit. Have questions or want to share your experience using GAP? Drop us a line in comments below.

Related: Using a Wheelchair at Universal Studios Hollywood

Keep hopping!

Keep hopping, Leap!
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Sep 10, 2019 at 8 p.m. Maria B Says...

I have my 13 year old son that has been wanting to go to Universal Horror Nights I was unsure until I searched and I read that they assist people with disabilities. He had ADHD and can't stand in line for too long without getting impatient and having a fit. Will guest services be able to accommodate us for this event? I can also get a Dr note for proof as well.

Reply
Sep 11, 2019 at 8:38 a.m. FrogBlog Says...

Hi Maria!

Guest Relations will be the best place to see what options are available for your son. Bringing a note isn't necessary, but also doesn't hurt to bring along! It's also worth noting that Halloween Horror Nights can be pretty scary (even for us fully grown frogs!).

Keep hopping!

Leap

Reply
Aug 31, 2019 at 3:30 a.m. Pj Says...

Do you have scooter for people who have osteoarthritis, I can walk so far but from the last time I was there 16 year ago I remember how big the park is , I'd. need some type of scooter to sit on with sort seat . Because in my lumber and knees , fingers, neck

Reply
Sep 3, 2019 at 1:03 p.m. FrogBlog Says...

Hi PJ!

Universal Studios Hollywood rents electric scooters, called ECVs, on a first-come, first-served basis.

Keep hopping!

Leap

Reply
Aug 15, 2019 at 3:49 p.m. Kayleigh Says...

I have just discovered I will be 20 weeks pregnant by the time I visit the parks this year. Is it possible to get access passes for Universal and Disney? As i have no idea how I'm going to manage all the lines otherwise!?

Reply
Aug 19, 2019 at 10:29 a.m. FrogBlog Says...

Hi Kayleigh!

There are no access passes for pregnancy. You should be able to ride rides that do not have a height requirement or can look into utilizing paid Express Pass or MaxPass options or the free FASTPASS option.

Keep hopping!

Leap

Reply
Aug 1, 2019 at 6:43 p.m. ESTEFANIA Says...

Hi, I had surgery a month ago and cannot stand in line for a long time, I am going to Universal Los Angeles. I heard there is something called AAA. I have a medical note of the surgery but it is written in spanish but it doesn´t say exactly that I cannot stand (only that i had surgery on my ankle). Would that be accepted to show my limitations? If I get this AAA, is it only for me?I am travelling with my family (3 adults, 2 kids).

Thank you very much

Estefanía

Reply
Jul 19, 2019 at 4 a.m. Enrique Ayala Says...

I have a disability and also a reduced fare ID can I use a discount at Universal Studios Hollywood

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Jul 19, 2019 at 9:29 a.m. FrogBlog Says...

Hi Enrique!

Universal Studios Hollywood does not currently offer any disability discounts, unfortunately. But we do! Feel free to check out our ticket options here.

Leap

Reply
Jul 14, 2019 at 10:07 p.m. Lori Says...

Can you take your own scooter?

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Jul 15, 2019 at 2:14 p.m. FrogBlog Says...

Hi Lori!

You sure can!

Leap

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Apr 26, 2019 at 11:15 a.m. Emi Says...

Getting the GAP pass was not worth the time spent in line to obtain it. At the Studio Tour I was required to park the wheelchair at the exit and then walk over 100 feet to get to the front of the line. Luckily the line was only 5 minutes long that day or I would have collapsed. I was told I could not leave my wheelchair in the nearby stroller parking area because that was only for strollers. Went to the Kung Fu Panda movie. I asked 2 employees where to put my wheelchair before entering. However an employee did not like where I put it and demanded that I move it to where she wanted it which meant going against a streaming flow of hundreds of people in order to try to move the chair. By the time I put the chair where she wanted the only seats available were near the top. I fell trying to get to the seat and almost collapsed trying to get back to the wheelchair. The Simpsons ride requires you to navigate through a tight cornered queue which took us to the only employee who gave us a return time 1 hour later. What I did not know was that we were 5 minutes from the entrance to the ride at that point. Hovever thumbs up to the older lady at the Universal Gift shop that helped me with my children's purchases. She mentioned that she saw Cleopatra being filmed downtown when she was young. She walked around the counter to hand me the bags and receipt instead of requiring me to stand up and lean across the counter.

Reply
Apr 15, 2019 at 8:29 a.m. Emily Says...

I fractured my foot and am unable to stand for hours on end. I dont need a wheelchair, but i was instructed to keep weight off my foot as much as possible. Do i qualify for the GAP pass?

Reply
Apr 15, 2019 at 3:59 p.m. FrogBlog Says...

Hi Emily!

Universal takes consideration on a case-by-case basis. We recommend visiting guest services upon arrival to see if any accommodations can be made for you. Wheelchairs are also available!

Leap

Reply
Apr 13, 2019 at 9:16 a.m. KAR WONG Says...

Hi

I am with my disable mother-in-law . should we buy the front of line ticket or regular one?

Reply
Apr 15, 2019 at 8:59 a.m. FrogBlog Says...

Hi Kar!

This will depend on crowd levels on the day of your visit. If it's busy, we recommend springing for the Express Pass. If it's moderate, you may not need it. You can view our Crowd Calendar here.

Leap

Reply
Apr 12, 2019 at 4:35 a.m. Emma Says...

Hi I have a 6yrs old kid with Autism. Can I avail the GAP card? Thanks!

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Apr 12, 2019 at 10:25 a.m. FrogBlog Says...

Hi Emma!

Your tadpole is a great example of who can benefit from GAP! Visit Guest Relations upon your arrival into the park for more information.

Leap

Reply
Mar 28, 2019 at 4:08 a.m. Paul Says...

I have severe anxiety and get panic attacks. Staying in line for a long time will likely trigger it. Will it help if I show my prescription meds to guest services and see what kind of accommodation I can get? Thank you!

Reply
Mar 28, 2019 at 8:45 a.m. FrogBlog Says...

Hi Paul,

While not required, it may certainly help!

Leap

Reply
Feb 3, 2019 at 5:17 a.m. Karen Romano Says...

We were there about 7 years ago. There was no way to get a handicap scooter to the lower level. Has this changed?

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Feb 15, 2019 at 7:48 p.m. Alexa Says...

I've been coming to USH since 2003, and I'm positive that I've seen wheelchairs in the lower lot during that time. I remember 2007/2008 I've seen a lot of manual wheelchairs and scooters outside The Mummy (where the E.T. ride used to be) because it was a new attraction. If in doubt, just ask the crew, I've never encountered one who was not helpful.

Reply
Feb 5, 2019 at 8:12 a.m. FrogBlog Says...

Hi Karen!

There is a shuttle that transports guests in scooters down there. Check in at the elevators near the top of the escalators to be taken down to the shuttle. Be sure to hop over to our post on using a wheelchair at Universal Studios Hollywood. We recently hopped along with a friend in a scooter and personally used this shuttle to get to the lower lot.

Leap

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Dec 22, 2018 at 7:13 a.m. Kekfequi Says...

My husband got hurt at work and can’t stant for a long time can he get the return time pass

Reply
Dec 31, 2018 at 6:46 a.m. FrogBlog Says...

Hi,

You might want to rent a wheelchair to reduce the amount of time he has to stand in the parks. Universal might accommodate you with a pass at wheelchair rentals or you can talk to a team member at Guest Relations, which is immediately to the right when you enter the park.

Keep hopping!

Leap

Reply
Oct 2, 2018 at 8:04 p.m. Jonathan Says...

If I have a group of me and 7 more. 8 guest will they let me bring them or only 6.

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Oct 4, 2018 at 5:14 p.m. FrogBlog Says...

Hi Jonathan!

We can't speak for Universal team members, but we certainly encourage you to ask.

Hoppy planning!

Mommy Frog

Reply
Sep 15, 2018 at 5:39 a.m. Lili Rodriguez Says...

Hi, my son and I are annual pass holders. He is 5 years old, autistic and has ADHD. Long wait lines dont work with him because of his short attention span, "on the go" and occasional meltdowns triggered by his surroundings. Is he eligible for GAP?

Reply
Sep 17, 2018 at 10:43 a.m. FrogBlog Says...

Hi there!

We can't speak for Universal, but we do absolutely recommend stopping by guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply
Aug 23, 2018 at 5:01 p.m. Michael buckley Says...

Hi

I am writing on behalf of my husband who is registered as deaf blind and suffers severs anxiety and gets panicky whenever has to queue for any length of time do you think he qualifies or the pass thanks julie

Reply
Aug 25, 2018 at 2:45 a.m. FrogBlog Says...

Hi Michael!

We can't weigh in on Universal's policy specifics, so just be sure to stop by guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply
Aug 18, 2018 at 6:41 p.m. M c Says...

Hi I suffer from PTSD and severe PTSD anxiety disorder and to a severe degree to which I have over 11 medications and I’m struggling with the fact that I’m gonna have to carry a big bag of all my Meds panic attacks taking my medication and I don’t know what you’re going to need for me to verify this and whether or not this qualifies me for whatever this is I am but I was going to come in today with my boyfriend because he suggested we come by I definitely wanted to try out some of the stuff like Harry Potter it all sounded really fun and I really could use it it’s been a rough couple of weeks so before I come in there and have to wait in this long lines in the sun which will inevitably cause panic attacks and medications which will eventually cause too much medication if I have to do it over and over again meds panic attacks taking my medication and I don’t know what you’re going to need for me to verify this and whether or not this qualifies me for whatever this is but I was going to come in today with my boyfriend because he suggested we come by I definitely wanted to try out some of the stuff like Harry Potter it all sounded really fun and I really could use it it’s been a rough couple of weeks so before I come in there and have to wait in this long lines in the sun which will inevitably cause panic attacks and medications which will eventually cause too much medication if I have to do it over and over again how can I know if I do you verify for this program or qualify am sorry I also suffer from a personality 2 complex bipolar complex and severe anxiety , dissociative episodes, insomnia, SEVERE Ptsd adhd, add, and the list goes on... i have to take over 22 prescription pills a day. Could u please let me

Know . Please,

Reply
Aug 21, 2018 at 11:38 a.m. FrogBlog Says...

Hi there!

We recommend calling Universal Studios Hollywood at 800-864-8377 option 9 to inquire about the best way to prepare for an enjoyable trip. If you're still uncertain, visit guest services upon arrival to see if any accommodations can be made for you.

Keep hopping!

Leap

Reply
Jun 21, 2018 at 3:04 a.m. Lynn Dobbins Says...

My daughter is 25 and has ptsd and anxiety disorder due to late term effects from chemo medication she took when she had cancer as a child. crowded lines and waiting give her extreme anxiety and she is hesitant to go to parks with her 8 year old daughter for fear that she will have to leave if she has an attack. do you think she will qualify for a GAP pass?

Reply
Jun 21, 2018 at 11 a.m. FrogBlog Says...

Hi Lynn,

Hop by Guest Services to see what accommodations can be made!

Keep hopping!

Leap

Reply
Nov 9, 2018 at 5 a.m. Johnny Says...

Your responses to people are intuitive and helpful, thanks!

Reply
May 28, 2018 at 11:43 p.m. John Supon Says...

I'm a disabled veteran who uses a wheelchair ..I'm a paraplegic and have issues with not being able to regulate my temperature due to my injury level I also have ptsd associated with my injury would I get the gap pass I just really don't do well in confined spaces with people so close and overheating is a very dangerous thing because I don't sweat below my injury level. Also I have a service animal but wasn't sure if I wanted to bring him or if there is a service dog boarding area in the park. It's only me and my wife so we dont have a third person to hold him if I want to go on any rides..Plus I wouldn't want to stress him out getting on rides. Also do you know if universal does discounted tickets for veterans or good hotels maybe in the area where we could check in early so I could leave my service animal in the hotel so he doesn't have to deal with the stressea of a theme park.

Reply
May 30, 2018 at 9:53 p.m. FrogBlog Says...

Hi John!

The rides on which service animals cannot ride have kennels there for the service animal to wait while you ride. If you do not need to bring him to the park, the closest hotels are the Hilton and Sheraton. We recommend calling to find out their early check-in and pet policies.

They do offer current and retired military discounts. You can order tickets through your nearest base or call the Military ticket program at Universal.

Hoppy planning!

Mommy Frog

Reply
Apr 25, 2018 at 5:59 p.m. Carmin M Says...

My son who is now 23 years old, has Epilepsy which have caused anxiety and some depression. I'm afraid waiting in a long line will trigger a seizure which takes him about one hr or so to completely get his strength back. He has the grand mal tonic seizure. He hasn't been to any amusement park for many years and is really excited to go to universal studios which is his favorite park since he was a child. He's looking forward for the Jurassic park ride. Do you think he qualifies for this gap pass.

Reply
Apr 26, 2018 at 11:11 a.m. FrogBlog Says...

Hi Carmin,

Make sure to visit Guest Relations at the park to talk with a Team Member and see what accommodations can be made!

Keep hopping!

Leap

Reply
Apr 19, 2018 at 4:23 a.m. Stacey O'Connell Says...

My daughter has intellectual delays (MRDD) and other disabilities. She is unable to stand in line for more than 30 minutes without having a meltdown. I am a veteran with PTSD and have anxiety around large crowds. Would we be eligible for the GAP Pass? Do we need any documentation?

Reply
Apr 19, 2018 at 7:53 a.m. FrogBlog Says...

Hi Stacey!

We recommend stopping by guest services upon arrival or calling ahead of time at 800-864-8377 option 9 to see if any accommodations can be made for you. No documentation is required for the GAP pass, but we find it always helps in explaining your circumstances.

Hoppy planning!

Mommy Frog

Reply
Mar 28, 2018 at 9:04 p.m. Trint Height Says...

I am a double above knee amputee and will he visiting universal and Disney next week...I was just told about this access card this past Monday. My question is do you think I would have a hard time trying to get this pass?

Reply
Mar 19, 2018 at 1:35 p.m. Thomas Christensen Says...

Hi.

I`m taking the family to Universal Studio this summer.

I am from Denmark and have a card confirming that I need a companion. Would it be possible to get a GAP.?

My limitations are keeping in line where there are too many smells. It's my airways that's the problem.

Would it be a good idea to bring my card from the Danish Disability Federation. (There is also a confirmation in English)

best regards Thomas

Reply
Apr 16, 2018 at 11:30 p.m. Ashley Gaudreau Says...

My daughter has asthma/allergies that smells perfumes and such can cause her airway to close. My question is did they give you the GAP card? If not what if any accommodations were made?

Reply
Mar 19, 2018 at 9:26 a.m. FrogBlog Says...

Hi Thomas!

You should definitely swing by Guest Relations to speak with a Team Member and see what accommodations could be made for you. While Universal doesn't require any documents, it would certainly help to bring your card from the Danish Disability Federation. We would recommend calling or visiting guest services to confirm.

Keep hopping!

Leap

Reply
Mar 16, 2018 at 5:10 p.m. Michelle Says...

Hi , I have stage 4 cancer and will be traveling soon after treatment which cause fatigue, weak muscle , nausa and sensitivity to heat would I qualify for a gap pass and do I need a dr note.

Thank you for your help.

Reply
Mar 19, 2018 at 10:37 a.m. FrogBlog Says...

Hi Michelle!

Universal does not require any "proof" regarding your conditions, but we find that it helps with the process. You absolutely qualify for a Guest Assistance Pass, so no worries. We hope you enjoy your trip!

Hoppy planning!

Mommy Frog

Reply
Mar 10, 2018 at 6:29 p.m. Paige Smith Says...

Hi. I have Tourette syndrome and I have tics where I have to constantly arch my back so I have to take brakes while walking. Could I get a front of the line pass. Thanks!

Reply
May 14, 2018 at 2:41 a.m. yauxer Says...

There isn't a "front of the line pass". There is an AAP for those with cognitive abilities (they get a wait time that matches the line and come back later). There's also a GAP pass, for other situations. Take your documentation, but you would probably benefit from a wheelchair to take the pressure off your back, wouldn't you?

Reply
Mar 15, 2018 at 9:54 a.m. FrogBlog Says...

Hi Paige!

We can't make any promises on what Universal will offer, but our best guess is that they would grant you a guest assistance pass to help make your visit more comfortable.

Keep hopping!

Leap

Reply
Feb 7, 2018 at 6:21 p.m. caryn Randall friedman Says...

Hi, my 9 yr old son has a broken toe and can’t walk easily. Can I rent him a wheelchair in advance to ensure that he gets one?

Thank yoI!

Reply
Feb 7, 2018 at 2:37 p.m. FrogBlog Says...

Hi Caryn!

We have never had a problem with wheelchair availability, but if you'd like to be sure, contact Guest Services by calling 407-224-4233.

Keep hopping!

Leap

Reply
Jan 20, 2018 at 3:55 a.m. Ana Says...

my fiance and i are planning a visit soon. She has is a 20 year plus type one diabetic and is on an insulin pump. Its imporrtant she too not get over heated and take frequent breaks. She doesnt need a wheel chair but would she qualify for a GAP card? Thank you.

Reply
Jan 23, 2018 at 12:05 a.m. FrogBlog Says...

Hi Ana!

Great question. We can't say for sure, but we are pretty confident your fiancé should be able to receive a Guest Assistance Pass. Visit guest services upon arrival or call ahead of time to be sure. Have fun :)

Hoppy planning!

Leap

Reply
Jan 3, 2018 at 8:23 a.m. Ralph M Soto Says...

Im a military veteran with ptsd. At times waiting causes alot of anxiety . is ptsd assisted in any way with universal hollywood.

Reply
Jan 3, 2018 at 10:18 a.m. FrogBlog Says...

Hi Ralph,

This is a great question. Universal is known for being incredibly accommodating for guests. We recommend checking in with guest services at the start of your day to see how they may be able to help. This will be more effective than tackling the issue on a ride-by-ride basis.

Keep Hopping!

Leap

Reply
Dec 15, 2017 at 3:23 a.m. Jen Says...

Oh my....I want to plan a trip to Universal, but I'm worried. I do have my own electric scooter. I can chair transfer with the assistance of my hubby and son. I cannot take the heat. My vision goes haywire and fatigue comes along quicker than normal. We do all other vacations and excursions around my health.

I just want this fun vacation for them. I'm trying to plan everything in advance. I want them to experience all Universal. They would never leave me behind, so all tips are greatly appreciated!

Reply
Dec 1, 2017 at 4:26 a.m. Jenn Says...

If someone has diabetes and cannot stand for long period of time, would they be able to get this type of pass Or no? And my other question is, would clinical diagnosed anxiety qualify for this type of pass?

Reply
Dec 5, 2017 at 11:05 a.m. FrogBlog Says...

Hi Jenn,

You would just need to be able to prove why you aren't able to wait in a queue. Many of the times if a disability is associated with not being able to stand, the park often suggests renting a wheelchair instead.

Keep hopping!

Leap

Reply
Nov 9, 2017 at 8:38 p.m. Linda Says...

Do blind people with the Braille institute I'd still go in for free to theme park?

Reply
Oct 20, 2017 at 8:34 p.m. Shirley Says...

Hello I will be attending Horror Night the following week and I have anxiety. I get super claustrophobic when I'm around large crowds in tight spaces. Can I get accomadated for that? Thank you in advance.

Reply
Oct 20, 2017 at 3:43 p.m. FrogBlog Says...

Hi Shirley,

Hmm. Since Halloween Horror Nights draws big crowds and the houses/mazes may make one claustrophobic, accommodations may be tricky. Check with Guest Relations when you arrive to see how they may assist you.

Keep hopping!

Leap

Reply
Oct 19, 2017 at 9:44 a.m. Laura Says...

I am disabled (100%, certified)and I will be in Universal Studios LA in december with my family (me+my husband and assistant+ our first daughter, 15, our second daughter, 12). I have some mobility problems: I can walk with some help, I prefer not to climb stairs. Is the train tour accessible for me?

Reply
Oct 19, 2017 at 8:24 a.m. FrogBlog Says...

Hi Laura,

Yes, the Studio Tour is accessible. Hop over and read Universal's Rider's Guide for more information.

Keep hopping!

Leap

Reply
Sep 2, 2017 at 8:33 a.m. Anna Says...

Hi we are looking to come next year (from.New Zealand) and our child has autism and struggles with crowds, noise and waiting. Should we get our doctor to write a letter to support our situation? Appreciate your help

Reply
May 14, 2018 at 2:52 a.m. yaux Says...

Usually the doctor and specialist offices call them the "travel letter" or theme park letter. Airlines can use it to place you in your seats first before the hustle and bustle of other passengers. Disney won't even look at it if you have one, but Universal might. Either way, please do go to Guest relations and get the pass for your child and immediate family. We go during low crowd times (3rd week of Sept. etc) and rarely need the pass. Your child will wait anywhere they like (park bench, brick wall, have a snack, visit the restroom) and return at their designated time to go on more quickly. On rare occasions we have actually waited longer than the regular line, but it's worth it. Even when the line was longer, each person was there for the same reason and the whole line was kind and considerate of each other. Hope your trip is wonderful!

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Sep 5, 2017 at 10:58 a.m. FrogBlog Says...

Hi Anna,

Yes, bringing a doctor's note is a great idea.

Keep hopping!

Leap

Reply
Aug 20, 2017 at 9:07 p.m. Christine Myers Says...

My son has type 1 diabetes and he was accommodated with nothing. He is thirteen years old and could pass out or start to have sezuires due to the heat and long time wait. So i was pretty much was told to bring drink and food on line but could not bring on ride I had to throw away before getting on line. So let me buy your food wait in line and then throw away if not needed. I also explained to guest services that I do not ride the roller coaster and he would need his medication if an issue presented. They told me he could bring it with him. Well if he is passed out on the floor or having a sezuire he can not adminstrate his own medication. Only park I Ever had an issue with a gap pass. For sure will never come here again. Bunch of nonsense.

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Aug 16, 2017 at 8:57 a.m. Janice k. Says...

We will have 6 people in our party one with mobility issues. What happens when the disabled person elects not to go on a ride that the others want to go on? Are the rest still able to go in the short line or not?

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May 14, 2018 at 2:42 a.m. yauxier Says...

Really?

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Aug 29, 2017 at 7:21 a.m. NetterBug Says...

Well, if you're not disabled, why would you want to use a pass when the disabled family member or friend isn't going on the ride? That's unfair to other able bodied people in the park.

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Aug 16, 2017 at 8:34 a.m. FrogBlog Says...

Hi Janice,

If the person with the GAP does not want to experience the ride, then the rest of the party will need to wait in the regular line.

Keep Hopping!

Leap

Reply
Aug 6, 2017 at 8:26 p.m. Debra M Winters Says...

My husband and I are both pass holders but will not be much longer. He is blind and has a heart condition. I have seizures and vertigo. Evidently Universal has changed there policy and will no longer give out the disability pass.The women at guest services told us we did not need it because I could help him on the rides. When the season is over, we will switch to Disney if they are more accommodating.

Reply
Aug 29, 2017 at 7:26 a.m. NetterBug Says...

Thank you for this great article!! We are going in December and I truly hope that they still offer this, although one of the people who commented states that Universal no longer does this. :(

Reply
Aug 29, 2017 at 7:24 a.m. NetterBug Says...

Oh Debra, that makes my heart hurt for you and your husband. I'm chronically ill, and am planning a trip to Universal, but reading your comment has me questioning whether or not to go. I mean, why on earth wouldn't they give the disabled pass to someone who needs it?? I have a letter from my doctor; which I took to Disneyland, and had no problem getting return times, or using the exits for entry with my scooter.

When I went to Universal in 2014 I was able to go through the exits, not wait in the queue. Disney is awesome, and their new policy is kind of sketchy, but it's better than I expected.

Reply
Jul 22, 2017 at 10:32 p.m. Cecilia F Says...

Great information! Thank you for the post.

Reply
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