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Overview of the Universal Studios Hollywood Guest Assistance Pass (GAP)

by Leap on August 10, 2016 43

It may seem challenging to take a person with any disability to an amusement park, but with some planning and the right accommodations it can be a really rewarding and fun time for everyone. We frogs get a lot of questions about how Universal Studios Hollywood helps guests who might need special accommodations. What we found is that there is a lot of information about using wheelchairs, bringing oxygen tanks, securing casts or a prosthesis, service animals, and services for people with disabilities that affect vision and hearing. But there is not a lot of information about other disabilities such as autism, cognitive disabilities, sensory integration issues, people prone to overheating, and people who have certain medical issues that might qualify for accommodations such as a Return Time Guest Assistance Pass (GAP).

Universal Studios Hollywood Guest Assistance Pass (GAP) - Adam with His Pass

Our friend Adam falls into this latter category of special needs, and he was making his first trip ever to Universal Studios Hollywood. We hopped along with him to learn about the process of acquiring and using a GAP card. He has no mobility issues, but he has some nonphysical disabilities, plus he does not sweat. You might think that is a good thing, but it means he has to be careful that he does not overheat and pass out. The GAP helped him stay cool (yes, in between ride times he made frequent visits to the splash zone near Jurassic Park or splashed in fountains on one what happened to be of the hottest days of summer), and the GAP helped meet his emotional and physical needs so he could have a toadally great time.

Here's the scoop on the Universal Studios Hollywood Guest Accessibility Pass (GAP)

What is a GAP card and how does it work?

Universal Studios Hollywood Guest Assistance Pass (GAP) - Return Time

The GAP is a special card that helps shorten the wait for rides or helps guests with certain needs avoid waiting in long lines if they need some assistance in that area. If someone in your party qualifies for GAP, you will keep it with you and present it to the attendant at Gate A for each ride. Gate A is also the gate for Front of Line and VIP pass holders. Depending on the wait time for that ride, the attendant may either let you in right away if the wait is under 30 minutes (or if they feel that the ride can easily accommodate your party immediately), or he or she will give you a reserved time to come back. The Return Time pass is a green card good for one-time use. It will have the guest’s name, ride name, party size and return time.

Universal Studios Hollywood Guest Assistance Pass (GAP) - Gate A Simpsons Ride

You can do other things in the park while you wait for your return time. That may include going on another ride, seeing a show, meeting characters, getting something to eat, or finding a quiet or shady spot to rest and get some needed down-time. You are supposed to wait until you have used one pass before acquiring another. However, the team members did not seem to keep track of this when we visited. If you are late for your return time, no sweat. They will still let you in.

How and where do I get a GAP?

Universal Studios Hollywood Guest Assistance Pass (GAP) - Guest Relations

Upon entering the front gates, make an immediate right into Guest Relations. Bring your guest who needs accommodations with you, and give the employees some background information on why you might benefit from a GAP card. If someone in your party has an illness, condition, or special needs that would make it dangerous to stand in line for an hour or a reason why your time in the park may be shortened due to this condition, be as open as possible. Bring ID if you have it.

How many party members can use GAP with the pass holder?

When you get the pass, a team member will ask you how many people are in your party and note that number on the card. Generally, the pass holder and up to 5 guests (for a total of 6) may use the pass to enter the ride. Universal suggests if you have a larger party that the other party members wait in the regular line. If you have questions about this, talk to the team members at Guest Relations.

Universal Studios Hollywood Guest Assistance Pass (GAP) - Gate A and Single Rider Line

Don’t forget that even if you are using GAP, you can also take advantage of other ways to maximize your time in the park. Many rides offer child switch if your person with special needs (or another child in the group) is not able to join the rest of the group on a ride. Members of your party who don’t mind being split up (or exceed the number of guests allowed on GAP) can use single rider lines. They could also purchase Front of Line passes.

Do All People with Disabilities need a GAP?

No, the GAP is for special circumstances that are not necessarily covered under other accommodations. All rides have ADA-compliant lines that can accommodate wheelchairs; so being in a wheelchair does not require a GAP nor does it necessarily shorten the wait or give Front of Line access. If you have a situation in which you cannot stand or walk for long periods of time, Universal team members may suggest renting a wheelchair. They rent wheelchairs for $15 per day and electric wheelchairs for $50 per day. There is a $25 refundable deposit for all wheelchairs. Keep in mind that the electric wheelchairs often sell out, so if you think you will want one, you should reserve it early in the day. The Studio Tour allows most wheelchairs but not electric convenience vehicles. There are designated accessible viewing areas for shows, but you’ll have to transfer out of the chair for rides. Employees are not trained to help lift and carry, so people who require assistance need to bring a companion to assist them.

Universal Studios Hollywood has other accommodations in place to help people with vision and hearing disabilities. It offers safety information and show dialogue in Braille and large print for guests with vision problems. It offers several accommodations for deaf guests and guests who are hard of hearing including headsets, show scripts and even free sign language interpreters if reserved one week in advance.

Is there anything else we should know about bringing someone with disabilities to Universal Studios Hollywood?

Just as with other situations, do your research on what attractions may be safe and interesting for your person with special needs. Guests whose medical situations can be affected by smoke and fog can pick up a pamphlet at Guest Relations to learn which rides or attractions have those effects. You can also read about which rides accommodate a service animal or which attractions are best for guests who have a fear of heights or small spaces.

Universal Studios Hollywood Guest Assistance Pass (GAP) - Hogwarts at Night

Set yourselves up for success by knowing the limitations of your special needs guest. Take frequent breaks, bring spray bottles to keep cool and stay hydrated. Make good decisions about what kind of attractions your friend or family member can enjoy and even handle.

On our recent visit, we saw a child about 7 years old who was terrified for his life on the one-hour Studio Tour. He believed that King Kong and the Dinosaurs were real, that the shark was real and going to get him, and that every situation we encountered was a real danger and threat to him, including one particular “Psycho” we encountered. This child spent the majority of the Studio Tour on the floor screaming and crying with his hands over his ears and shaking in terrible fear. That is not fun for anybody. If your child cannot distinguish between what is pretend and real and might have this kind of reaction, then do not torture that person or yourself. Make good decisions about what attractions to take him or her on. There are a lot of loud noises and flashing lights in many Universal attractions. If your child’s sensory system cannot handle this kind of stimulation, then you’ll need to make your own accommodations to keep your child happy and healthy. If that means playing in a fountain for an hour, then you’ll have to go with the flow and embrace a special kind of fun.

We hope this information about the Universal Studios Hollywood Guest Assistance Pass helps you as you plan your visit. Have questions or want to share your experience using GAP? Drop us a line in comments below.

Keep hopping!

Keep hopping, Leap!
View Comments
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Jun 21, 2018 at 3:04 a.m. Lynn Dobbins Says...

My daughter is 25 and has ptsd and anxiety disorder due to late term effects from chemo medication she took when she had cancer as a child. crowded lines and waiting give her extreme anxiety and she is hesitant to go to parks with her 8 year old daughter for fear that she will have to leave if she has an attack. do you think she will qualify for a GAP pass?

Reply
Jun 21, 2018 at 11 a.m. FrogBlog Says...

Hi Lynn,

Hop by Guest Services to see what accommodations can be made!

Keep hopping!

Leap

Reply
May 28, 2018 at 11:43 p.m. John Supon Says...

I'm a disabled veteran who uses a wheelchair ..I'm a paraplegic and have issues with not being able to regulate my temperature due to my injury level I also have ptsd associated with my injury would I get the gap pass I just really don't do well in confined spaces with people so close and overheating is a very dangerous thing because I don't sweat below my injury level. Also I have a service animal but wasn't sure if I wanted to bring him or if there is a service dog boarding area in the park. It's only me and my wife so we dont have a third person to hold him if I want to go on any rides..Plus I wouldn't want to stress him out getting on rides. Also do you know if universal does discounted tickets for veterans or good hotels maybe in the area where we could check in early so I could leave my service animal in the hotel so he doesn't have to deal with the stressea of a theme park.

Reply
May 30, 2018 at 9:53 p.m. FrogBlog Says...

Hi John!

The rides on which service animals cannot ride have kennels there for the service animal to wait while you ride. If you do not need to bring him to the park, the closest hotels are the Hilton and Sheraton. We recommend calling to find out their early check-in and pet policies.

They do offer current and retired military discounts. You can order tickets through your nearest base or call the Military ticket program at Universal.

Hoppy planning!

Mommy Frog

Reply
Apr 25, 2018 at 5:59 p.m. Carmin M Says...

My son who is now 23 years old, has Epilepsy which have caused anxiety and some depression. I'm afraid waiting in a long line will trigger a seizure which takes him about one hr or so to completely get his strength back. He has the grand mal tonic seizure. He hasn't been to any amusement park for many years and is really excited to go to universal studios which is his favorite park since he was a child. He's looking forward for the Jurassic park ride. Do you think he qualifies for this gap pass.

Reply
Apr 26, 2018 at 11:11 a.m. FrogBlog Says...

Hi Carmin,

Make sure to visit Guest Relations at the park to talk with a Team Member and see what accommodations can be made!

Keep hopping!

Leap

Reply
Apr 19, 2018 at 4:23 a.m. Stacey O'Connell Says...

My daughter has intellectual delays (MRDD) and other disabilities. She is unable to stand in line for more than 30 minutes without having a meltdown. I am a veteran with PTSD and have anxiety around large crowds. Would we be eligible for the GAP Pass? Do we need any documentation?

Reply
Apr 19, 2018 at 7:53 a.m. FrogBlog Says...

Hi Stacey!

We recommend stopping by guest services upon arrival or calling ahead of time at 800-864-8377 option 9 to see if any accommodations can be made for you. No documentation is required for the GAP pass, but we find it always helps in explaining your circumstances.

Hoppy planning!

Mommy Frog

Reply
Mar 28, 2018 at 9:04 p.m. Trint Height Says...

I am a double above knee amputee and will he visiting universal and Disney next week...I was just told about this access card this past Monday. My question is do you think I would have a hard time trying to get this pass?

Reply
Mar 19, 2018 at 1:35 p.m. Thomas Christensen Says...

Hi.

I`m taking the family to Universal Studio this summer.

I am from Denmark and have a card confirming that I need a companion. Would it be possible to get a GAP.?

My limitations are keeping in line where there are too many smells. It's my airways that's the problem.

Would it be a good idea to bring my card from the Danish Disability Federation. (There is also a confirmation in English)

best regards Thomas

Reply
Apr 16, 2018 at 11:30 p.m. Ashley Gaudreau Says...

My daughter has asthma/allergies that smells perfumes and such can cause her airway to close. My question is did they give you the GAP card? If not what if any accommodations were made?

Reply
Mar 19, 2018 at 9:26 a.m. FrogBlog Says...

Hi Thomas!

You should definitely swing by Guest Relations to speak with a Team Member and see what accommodations could be made for you. While Universal doesn't require any documents, it would certainly help to bring your card from the Danish Disability Federation. We would recommend calling or visiting guest services to confirm.

Keep hopping!

Leap

Reply
Mar 16, 2018 at 5:10 p.m. Michelle Says...

Hi , I have stage 4 cancer and will be traveling soon after treatment which cause fatigue, weak muscle , nausa and sensitivity to heat would I qualify for a gap pass and do I need a dr note.

Thank you for your help.

Reply
Mar 19, 2018 at 10:37 a.m. FrogBlog Says...

Hi Michelle!

Universal does not require any "proof" regarding your conditions, but we find that it helps with the process. You absolutely qualify for a Guest Assistance Pass, so no worries. We hope you enjoy your trip!

Hoppy planning!

Mommy Frog

Reply
Mar 10, 2018 at 6:29 p.m. Paige Smith Says...

Hi. I have Tourette syndrome and I have tics where I have to constantly arch my back so I have to take brakes while walking. Could I get a front of the line pass. Thanks!

Reply
May 14, 2018 at 2:41 a.m. yauxer Says...

There isn't a "front of the line pass". There is an AAP for those with cognitive abilities (they get a wait time that matches the line and come back later). There's also a GAP pass, for other situations. Take your documentation, but you would probably benefit from a wheelchair to take the pressure off your back, wouldn't you?

Reply
Mar 15, 2018 at 9:54 a.m. FrogBlog Says...

Hi Paige!

We can't make any promises on what Universal will offer, but our best guess is that they would grant you a guest assistance pass to help make your visit more comfortable.

Keep hopping!

Leap

Reply
Feb 7, 2018 at 6:21 p.m. caryn Randall friedman Says...

Hi, my 9 yr old son has a broken toe and can’t walk easily. Can I rent him a wheelchair in advance to ensure that he gets one?

Thank yoI!

Reply
Feb 7, 2018 at 2:37 p.m. FrogBlog Says...

Hi Caryn!

We have never had a problem with wheelchair availability, but if you'd like to be sure, contact Guest Services by calling 407-224-4233.

Keep hopping!

Leap

Reply
Jan 20, 2018 at 3:55 a.m. Ana Says...

my fiance and i are planning a visit soon. She has is a 20 year plus type one diabetic and is on an insulin pump. Its imporrtant she too not get over heated and take frequent breaks. She doesnt need a wheel chair but would she qualify for a GAP card? Thank you.

Reply
Jan 23, 2018 at 12:05 a.m. FrogBlog Says...

Hi Ana!

Great question. We can't say for sure, but we are pretty confident your fiancé should be able to receive a Guest Assistance Pass. Visit guest services upon arrival or call ahead of time to be sure. Have fun :)

Hoppy planning!

Leap

Reply
Jan 3, 2018 at 8:23 a.m. Ralph M Soto Says...

Im a military veteran with ptsd. At times waiting causes alot of anxiety . is ptsd assisted in any way with universal hollywood.

Reply
Jan 3, 2018 at 10:18 a.m. FrogBlog Says...

Hi Ralph,

This is a great question. Universal is known for being incredibly accommodating for guests. We recommend checking in with guest services at the start of your day to see how they may be able to help. This will be more effective than tackling the issue on a ride-by-ride basis.

Keep Hopping!

Leap

Reply
Dec 15, 2017 at 3:23 a.m. Jen Says...

Oh my....I want to plan a trip to Universal, but I'm worried. I do have my own electric scooter. I can chair transfer with the assistance of my hubby and son. I cannot take the heat. My vision goes haywire and fatigue comes along quicker than normal. We do all other vacations and excursions around my health.

I just want this fun vacation for them. I'm trying to plan everything in advance. I want them to experience all Universal. They would never leave me behind, so all tips are greatly appreciated!

Reply
Dec 1, 2017 at 4:26 a.m. Jenn Says...

If someone has diabetes and cannot stand for long period of time, would they be able to get this type of pass Or no? And my other question is, would clinical diagnosed anxiety qualify for this type of pass?

Reply
Dec 5, 2017 at 11:05 a.m. FrogBlog Says...

Hi Jenn,

You would just need to be able to prove why you aren't able to wait in a queue. Many of the times if a disability is associated with not being able to stand, the park often suggests renting a wheelchair instead.

Keep hopping!

Leap

Reply
Nov 9, 2017 at 8:38 p.m. Linda Says...

Do blind people with the Braille institute I'd still go in for free to theme park?

Reply
Oct 20, 2017 at 8:34 p.m. Shirley Says...

Hello I will be attending Horror Night the following week and I have anxiety. I get super claustrophobic when I'm around large crowds in tight spaces. Can I get accomadated for that? Thank you in advance.

Reply
Oct 20, 2017 at 3:43 p.m. FrogBlog Says...

Hi Shirley,

Hmm. Since Halloween Horror Nights draws big crowds and the houses/mazes may make one claustrophobic, accommodations may be tricky. Check with Guest Relations when you arrive to see how they may assist you.

Keep hopping!

Leap

Reply
Oct 19, 2017 at 9:44 a.m. Laura Says...

I am disabled (100%, certified)and I will be in Universal Studios LA in december with my family (me+my husband and assistant+ our first daughter, 15, our second daughter, 12). I have some mobility problems: I can walk with some help, I prefer not to climb stairs. Is the train tour accessible for me?

Reply
Oct 19, 2017 at 8:24 a.m. FrogBlog Says...

Hi Laura,

Yes, the Studio Tour is accessible. Hop over and read Universal's Rider's Guide for more information.

Keep hopping!

Leap

Reply
Sep 2, 2017 at 8:33 a.m. Anna Says...

Hi we are looking to come next year (from.New Zealand) and our child has autism and struggles with crowds, noise and waiting. Should we get our doctor to write a letter to support our situation? Appreciate your help

Reply
May 14, 2018 at 2:52 a.m. yaux Says...

Usually the doctor and specialist offices call them the "travel letter" or theme park letter. Airlines can use it to place you in your seats first before the hustle and bustle of other passengers. Disney won't even look at it if you have one, but Universal might. Either way, please do go to Guest relations and get the pass for your child and immediate family. We go during low crowd times (3rd week of Sept. etc) and rarely need the pass. Your child will wait anywhere they like (park bench, brick wall, have a snack, visit the restroom) and return at their designated time to go on more quickly. On rare occasions we have actually waited longer than the regular line, but it's worth it. Even when the line was longer, each person was there for the same reason and the whole line was kind and considerate of each other. Hope your trip is wonderful!

Reply
Sep 5, 2017 at 10:58 a.m. FrogBlog Says...

Hi Anna,

Yes, bringing a doctor's note is a great idea.

Keep hopping!

Leap

Reply
Aug 20, 2017 at 9:07 p.m. Christine Myers Says...

My son has type 1 diabetes and he was accommodated with nothing. He is thirteen years old and could pass out or start to have sezuires due to the heat and long time wait. So i was pretty much was told to bring drink and food on line but could not bring on ride I had to throw away before getting on line. So let me buy your food wait in line and then throw away if not needed. I also explained to guest services that I do not ride the roller coaster and he would need his medication if an issue presented. They told me he could bring it with him. Well if he is passed out on the floor or having a sezuire he can not adminstrate his own medication. Only park I Ever had an issue with a gap pass. For sure will never come here again. Bunch of nonsense.

Reply
Aug 16, 2017 at 8:57 a.m. Janice k. Says...

We will have 6 people in our party one with mobility issues. What happens when the disabled person elects not to go on a ride that the others want to go on? Are the rest still able to go in the short line or not?

Reply
May 14, 2018 at 2:42 a.m. yauxier Says...

Really?

Reply
Aug 29, 2017 at 7:21 a.m. NetterBug Says...

Well, if you're not disabled, why would you want to use a pass when the disabled family member or friend isn't going on the ride? That's unfair to other able bodied people in the park.

Reply
Aug 16, 2017 at 8:34 a.m. FrogBlog Says...

Hi Janice,

If the person with the GAP does not want to experience the ride, then the rest of the party will need to wait in the regular line.

Keep Hopping!

Leap

Reply
Aug 6, 2017 at 8:26 p.m. Debra M Winters Says...

My husband and I are both pass holders but will not be much longer. He is blind and has a heart condition. I have seizures and vertigo. Evidently Universal has changed there policy and will no longer give out the disability pass.The women at guest services told us we did not need it because I could help him on the rides. When the season is over, we will switch to Disney if they are more accommodating.

Reply
Aug 29, 2017 at 7:26 a.m. NetterBug Says...

Thank you for this great article!! We are going in December and I truly hope that they still offer this, although one of the people who commented states that Universal no longer does this. :(

Reply
Aug 29, 2017 at 7:24 a.m. NetterBug Says...

Oh Debra, that makes my heart hurt for you and your husband. I'm chronically ill, and am planning a trip to Universal, but reading your comment has me questioning whether or not to go. I mean, why on earth wouldn't they give the disabled pass to someone who needs it?? I have a letter from my doctor; which I took to Disneyland, and had no problem getting return times, or using the exits for entry with my scooter.

When I went to Universal in 2014 I was able to go through the exits, not wait in the queue. Disney is awesome, and their new policy is kind of sketchy, but it's better than I expected.

Reply
Jul 22, 2017 at 10:32 p.m. Cecilia F Says...

Great information! Thank you for the post.

Reply
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