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Overview of the Universal Studios Hollywood Attraction Assistance Pass (AAP)

by Leap on February 5, 2024 147 Los Angeles

A Note from Leap: As of July 24, 2023, Universal has a new system for registering people with non-physical disabilities. You can register for the free IBCCES Accessibility Card (IAC) online at AccessibilityCard.org. Or you can register via the free IBCCES Accessibility Card mobile app. You can find the app in the Apple and Google Play stores. This is the same system that Six Flags uses, and the registration is good for one year at various theme parks that use the IAC. You can register up to 48 hours before your trip and talk to a team member about your accommodations before you arrive. If you use a wheelchair for mobility, you do not need to register, as the queues are accessible. 

Universal Accessibility ProgramIf you have used the Universal Studios Hollywood Attraction Assistance Pass (AAP), we have big news to announce. As of July 24, 2023, Universal has changed its accommodations request process for guests with disabilities and illnesses that are not related to mobility. With the new process, guests whose disabilities prevent them from waiting in a standard queue must obtain an International Board of Credentialing and Continuing Education Standards (IBCCES) Individual Accessibility Card (IAC) at least 48 hours prior to visiting the park.

Obviously, this is a big change from setting it up in the park, and that means you'll need to do some advance planning before you arrive. But we frogs are here to walk you through it and help you. Hopfully, this streamlines your process and eliminates any anxiety about acquiring services in the park because now it's all handled before you go. Plus, once you get the IAC, it's good for a year. Here's what you need to know.

How to Register

You can register for the free IBCCES Accessibility Card (IAC) online at AccessibilityCard.org or via the free IBCCES Accessibility Card mobile app. You can find the app in the Apple and Google Play stores. Guests must be at least 18 to request an IAC card for themselves, and guests under 18 will need to have a parent or legal guardian register for them.

Overview of the Universal Studios Hollywood Attraction Assistance Pass-Guest meets Scooby-Doo

When Should I Register?

Register for your IAC at least 48 hours prior to your planned visit to Universal Studios Hollywood. You will be required to present your IAC to the Guest Services team during your visit. During the Halloween Horror Nights season, be sure to register in advance if you hope to use the AAP during that event.

What If I Don't Register in Time for My Visit?

If you are unable to register in advance, you may contact Universal Studios Hollywood’s Guest Relations team or visit any Guest Relations location at the theme park for additional information. You can find Guest Relations just inside the park entrance, to the right after you enter the park.

What Information Do I Need for IAC Registration?

The IAC requires the following information to register the person needing an attraction queue accommodation:

  • Recent photo of the cardholder for identification purposes
  • Contact information for the cardholder or the parent/guardian/support person of the cardholder
  • Contact information and statement from a medical provider, government entity or educational support professional related to accommodations requested. (Something showing your diagnosis is fine, and this does not need to be recent.

You'll complete registration, talk to Universal, take the IAC to Guest Relations and then receive the available accommodations.

After registering, you need to talk to Universal on the phone before your visit. If Univeral does not call you, then call Universal to discuss your accommodations. The team member may discuss your options with you.

Does Registering for the IAC Guarantee Specific Accommodations?

The IAC does not guarantee specific accommodations for attraction queues at Universal Studios Hollywood. Once you meet the requirements for an IBCCES Individual Accessibility Card, a Universal Studios Hollywood team member will contact you or the cardholder to discuss the request for an attraction queue accommodation prior to their park visit. If you do not get the call, be sure to call Universal yourself. The team member will determine how Universal can accommodate your needs. You will still visit Guest Relations when you arrive to show your card and pick up the APP card.

How Often Do I Need to Register for IAC?

The IAC is valid for one year. You must apply annually for a new card. The convenient part is that you can use the IAC at other properties that participate in the IBCCES IAC program, such as Universal Orlando or the Six Flags theme parks. If you are a frequent visitor to theme parks or an annual pass member, the IAC will save you time.

Do I Get a Physical Card?

The card is available for digital download, but you can print it. If you lose the printed card, just log into your IAC registration to reprint or download the card at any time.

What If I Have Questions About the IAC?

Call 877-717-6543 to speak with someone from IBCCES.

Overview of Visiting Universal Studios Hollywood with Disabilities

Overview of the Universal Studios Hollywood Attraction Assistance Pass (AAP) -Gru and Minion

Thanks to some special accommodations and an emphasis on inclusion, your entire family can enjoy a trip to Universal Studios Hollywood. As we learn more about traveling with a family member with a disability, we’re uncovering some of the best ways to enjoy this delightful park and to ensure that the whole family has a frogtastic time.

Up until the new IAC changes, we have discussed the Universal Studios Hollywood Attraction Assistance Pass (AAP), including how the AAP works in Super Nintendo World and for Mario Kart: Bowser's Challenge in the post below. The AAP card is still in use. As all the changes take place, our frog squad will be getting up to speed on how this new IBECCES Individual Accessibility Card (IAC) works in the park. The following information is about AAP works once in the park.

We frogs get a lot of questions about how Universal Studios Hollywood helps guests who might need special accommodations, especially now that Super Nintendo World is open. What we found is that there is a lot of information about using wheelchairs, bringing oxygen tanks, securing casts or a prosthesis, service animals and services for people with disabilities that affect vision and hearing.

However, there is not a lot of information about other disabilities. It's harder to research accommodations for autism, cognitive disabilities, sensory integration issues, people prone to overheating, and people who have invisible medical issues. One common accommodation is the Attraction Assistance Pass (AAP). This pass has replaced the former Guest Assistance Pass (GAP) from a few years ago, but the process is similar. If you use a wheelchair, hop over to our post on using a wheelchair at Universal Studios Hollywood.

Universal Studios Hollywood Attraction Assistance Pass (AAP) for Invisible Disabilities

Overview of the Universal Studios Hollywood Attraction Assistance Pass (AAP)- 2024 AAP CardOnce you receive the new IAC and talk to a team member on the phone, you'll pick up a paper AAP card at Guest Relations when you arrive in the park. The AAP still works pretty much the same with some small changes. The old form had space for a party of 4, but now people approved for IBCCES can bring up to 5 guests for a total of 6 in the party.  Be sure to hop back for more updates over the next few weeks and months.

Our friend falls into the category of special needs that aren't visible to others. We've hopped along with him on his trips to Universal Studios Hollywood to learn about the process of acquiring and using the AAP card. He has no mobility issues, but he has some nonphysical and cognitive disabilities, plus he does not sweat. You might think that is a good thing, but it means he has to be careful that he does not overheat and pass out. Plus, he can get overstimulated in crowded settings.

The AAP helps him stay cool and relaxed, but we learned that it's best to follow some tips and strategies when using it. He carries a spray bottle with him. He also gets a good soaking on Jurassic World — The Ride to keep him cool in the Lower Lot on a hot summer day. For the most part, the AAP helps meet his emotional and physical needs so he can have a toadally great time.

Universal Studios Hollywood Attraction Assistance Pass (AAP) for Autism and Sensory Conditions

Our own froggy niece needs some extra help when navigating the park and is even at an increased risk of wandering away or eloping from our group. She has autism, and we’ve found that the AAP is also incredibly helpful when it comes to navigating the park with this increasingly common condition.

We’ve found that waiting in line seems perfectly fine to the rest of us, but it can be overwhelming for this sweet froglet, so the AAP helps us find a safer, more appropriate option for her and the entire frog family.

FAQs on the Universal Studios Hollywood Attraction Assistance Pass (AAP)

Overview of the Universal Studios Hollywood Attraction Assistance Pass (AAP) - 2024 Return Times on back of AAP card

What Is an AAP Card and How Does It Work?

The AAP card is a special card that helps guests who find it difficult to wait in a standard queue. People with disabilities and health problems can use the card to get return times at a ride. They can wait outside the queue and return when it's time to come back. If you use a wheelchair, hop over for more tips and specific information about using a wheelchair at Universal Studios Hollywood.

The AAP is a paper card with the date, the guest's name and the number of guests in the party on the front. It also has a barcode for scanning. The back side has some lines for receiving return times, when necessary. Keep the card with you and present it to the attendant at the ride entrance or the Universal Express line for each ride. The attendant will note your arrival time, the ride's current wait time and the return time to come back and ride.

Your total wait is about equivalent to the current wait time, however, you may notice that the time to return on the card may indicate a shorter wait than the actual wait time. Once you enter the alternate queue, you may have a short wait before loading. The team member takes that into consideration when calculating your return time. You can hold only one active return time at a time.

When you arrive to ride the attraction, the attendant will cross off the return time so you may collect a new one after you exit the ride. They will scan your card and note the size of your party. Generally, if the line is less than 30 minutes, the attendant will scan the card and send you to the appropriate queue without having you come back. At Mario Kart, you'll head straight to the alternate queue during Early Access and the first half hour of park opening. After that, the team members will likely assign a return time.

You can also use the card to access seated shows, such as WaterWorld. You will be directed to a different waiting area and may enter early to choose the right seating to best meet your party's needs.

Universal Studios Hollywood Attraction Assistance Pass Queue

Universal Studios Hollywood Attraction Assistance Pass - Queue

The card is not intended to provide immediate access or Express access to the ride or to skip the wait. Instead, it allows you to wait in a separate area of your choice and then access the correct line based on your needs. Depending on the wait time for that ride, the attendant may direct you to the appropriate queue right away or provide a return time to come back.

If the posted wait time is under 30 minutes (or if the attendant feels that the ride can easily accommodate your party immediately), you'll be sent to the appropriate queue. If the posted wait time is 30 minutes or more, you will likely get a reserved time to come back to the Universal Express entrance. (The actual number of minutes is subject to change.) The team member will note the name of the ride, arrival time, current wait time and the return time on the card.

What Should I Do While I Wait for My Turn to Ride? 

Overview of the Universal Studios Hollywood Attraction Assistance Pass-Playing with Power-Up Bands

You can do other things in the park while you wait for your return time. That may include going on another ride with a shorter wait, seeing a show or getting something to eat. You may want to find a quiet or shady spot to rest and get some needed downtime. The Family Center near Water World offers quiet rooms for people with autism spectrum disorder. People who overheat easily, have sensory issues or have physical challenges may need more rest than the rest of your party.

If you are late for your return time, no sweat. They will still let you in. The time is good until you use it or end of day.

Meeting characters is a great activity to do while you wait for your ride return time. You can also play games or challenges in Super Nintendo World in the Lower Lot or carnival games (for a fee) in the Upper Lot.

How and Where Do I Get an AAP?

Universal Studios Hollywood Attraction Assistance Pass - Guest Relations

Upon entering the front gates, make an immediate right into Guest Relations. If you are there for Early Access, Guest Relations is open for you. Bring the guest who needs accommodations with you. Bring your IAC card or access a digital copy. You'll let them know your party size. Hold onto that card all day.

How Many Party Members Can Use the AAP with the Pass Holder?

When you get the pass, a team member will ask you how many people are in your party and note that number on the card. The new rules allow the pass holder and up to five guests (for a total of six) to use the pass to enter the ride. Universal suggests if you have a larger party that the other party members wait in the regular line. You could purchase Universal Express for the extra family members to keep the party together. If you have questions about this, talk to the team members at Guest Relations.

Don’t froget that even if you are using the AAP, you can also take advantage of other ways to maximize your time in the park. Many rides offer child switch if your person with special needs (or another child in the group) is not able to join the rest of the group on a ride. Members of your party who don’t mind being split up (or exceed the number of guests allowed on the AAP) can use Single Rider lines. (Single Rider is subject to availability, but it's a great free option to shorten the wait.) Other party members could also purchase Universal Express tickets. Those do cost more money, but they can keep the party together.

Do All People with Disabilities Need an AAP?

You do not need the AAP or to go through the IBCCES process if you are using an ECV or wheelchair for mobility. There are already ADA-compliant entrances and ride accommodations in place for you. If you have a service dog, you do not need the AAP unless you also require the special assistance outlined above. If you have additional health conditions or disabilities that require more accommodation than just a wheelchair, you can apply through the IBCCES process.

The AAP is for special circumstances that are not necessarily covered under other accommodations. The AAP assists all guests who have difficulty waiting in a standard queue. If you have a situation in which you cannot stand or walk for long periods of time, Universal team members may suggest renting a wheelchair.

Universal Studios rents out wheelchairs for $25 per day and electric convenience vehicles (ECVs) for $75 per day. There is a $25 refundable deposit for wheelchairs. Keep in mind that wheelchairs and ECVs often sell out, so if you think you will want one, you should reserve it early in the day.

The Studio Tour allows most wheelchairs but not electric convenience vehicles. There are wheelchairs you can use to transfer. There are designated accessible viewing areas for seated shows, but you’ll have to transfer out of the chair for rides. Employees are not trained to help lift and carry, so people who require assistance need to bring a companion to assist them.

Universal Studios Hollywood has a number of accommodations in place to help people with vision and hearing disabilities. The park offers safety information and shows dialogue in Braille and large print for guests with vision problems. There are several accommodations for deaf guests and guests who are hard of hearing. These include headsets, assisted listening devices and show scripts. You can even reserve free sign language interpreters one week in advance. Find out more about how to manage Universal Studios Hollywood with disabilities.

Are There Any Additional Services or Tips That May Help?

Overview of the Universal Studios Hollywood Attraction Assistance Pass-Early Access Sign

There are a few tools you can use to make your day easier. Child Switch and Single Rider lines are some services your party can use if you need them. Early Access is an add-on ticket that we think is toadally worth it.

We knew on a recent journey that completing challenges with a Power-Up Band in Super Nintendo World was a priority for Adam. But we are also aware that all those lines can get long and are out in the sun. The AAP does not work for those lines. So we planned ahead and bought Early Access in addition to using the Attraction Assistance Pass for Mario Kart. That way Adam could take advantage of short lines in the cool early morning and get out of Super Nintendo World before the crowds came in. Early Access is a tool you might also want to look into if you find navigating crowds difficult with members of your party.

Chances are, you may need to make some other accommodations of your own to support the person in your group. That may be using noise-canceling headphones or watching ride videos on our YouTube channel so you know what to expect. Many people with autism like to know what to expect when faced with a new situation. Download the Universal Studios Hollywood app and set it up. You can even input payment information in case you want to mobile order in the park for select restaurants. You'll also want to look at restaurant menus in the app in advance. The Super Nintendo World map (in the app and with the Power-Up Band purchase) may help you know where to go once you enter the Mushroom Kingdom.

Get an early start. We suggest arriving 45 minutes before Early Access starts. Gates open 30 minutes before Early Access. You have time to hop into Guest Relations, once you enter the park, to pick up the AAP. Then you still have time to pick out a Power-Up Band (stores are open in the Upper and Lower Lots). You can set up before playing all of the challenges and riding Mario Kart. You can usually accomplish all this, punch some blocks and explore the uncrowded land before the park even opens.

Overview of the Universal Studios Hollywood Attraction Assistance Pass-AAP Mario Kart

But once the park officially opens, Super Nintendo World fills up pretty quickly. That's a great time to head to the other Lower Lot attractions, which all have very short wait times in the first hour of the park opening. You can quickly board each ride, then meet some dinosaurs and Transformers. Then it's time to visit the Upper Lot and Studio Tour! Before heading up, you may want to collect a return time for Mario Kart, and then dine at Toadstool Café (be sure the join the wait list at this link when you arrive in the morning). If you have someone with disabilities in your party, this plan gets your day off to a great start.

Are There Any Tips for Using the Attraction Assistance Pass in the Lower Lot?

Overview Universal Studios Hollywood Attraction Assistance Pass - Lower Lot

We found the Lower Lot can be the most difficult area of the park when using the AAP, especially in the afternoon. We especially found this challenging when we visited with a friend who rented an ECV for the day. Try to knock out the Lower Lot before the lines (and heat) build up. It takes about 10 minutes each way to use the four escalators to access the Lower Lot. So ideally you want to maximize time by visiting the Lower Lot only once. It takes even longer to use the alternative wheelchair transport for people who cannot use the escalators.

Super Nintendo World also poses a challenge. At peak times there may be a physical or virtual line to enter the land. We have a whole post on how to access Super Nintendo World. If you get into the land during Early Access or before a line forms, you can collect a return time for Mario Kart. Then if you leave the land, you can re-enter with your AAP card and return time when it's time to ride, even without having a virtual line. But most days, you can hop right into the land.

There is not a lot to do outside the rides and Super Nintendo World in the Lower Lot compared to the Upper Lot. When the lines and return times are long, that means a lot of waiting around for each ride. With heat-sensitive guests, that can be challenging on a hot, busy day. Wait times are usually over an hour in the afternoon but are much shorter in the morning. For kids or adults with autism, visit early in the day or in the last two hours of park opening.

Our suggestion is to knock these rides out first in the morning. Purchase Early Access if you can. Complete the challenges and ride Mario Kart. Collect a Mario Kart return time for later. Then hit the other three Lower Lot rides in the first hour of park opening, while lines are short. Go back to ride Mario Kart again during your return time, and possibly eat at Toadstool Café (which has information you'll want to read up on in our Super Nintendo World food post). Then head up to the Upper Lot.

Universal Studios Hollywood Attraction Assistance Pass - TransformersHere are a few tips to make your Lower Lot experience go more smoothly with AAP:

  • Visit the Lower Lot as soon as it opens in the morning for the shortest wait times.
  • When wait times are under 30 minutes, you can join an alternative queue without a long wait time. When wait times are longer, you can get a return time. So if you see wait times are 5 to 30 minutes, collect a return time for the longest wait time and head straight to the 25-minute and 5-minute rides. By the time you exit those rides, it will be time to ride the ride with a return time.
  • Send a runner to collect the return time. No need to drag the whole party there.
  • Plan to eat a meal during one of your wait times. Jurassic Café has some tasty themed food and indoor or shady places to sit.
  • Plan a meal at Toadstool Café during a wait time. You'll want to reserve early before you even get to the park. Here's the link to join the wait list. Even with a time to return to the restaurant, the wait to order can get long and the wait for food to come out can take awhile. Bring something to entertain the tadpoles while you wait. Dine in the morning for a shorter wait and quicker experience.
  • Acquire a return time for Mario Kart: Bowser's Challenge before dining in Toadstool Café. You'll be ready to ride after your meal.
  • Visit dinosaurs and Transformers while you wait.
  • Entertain young children at the redesigned Dino Play area.
  • Consider the Single Rider line for one of the experiences. (As long as your party is tall enough and capable of riding single.) All four Lower Lot rides (including Mario Kart) offer Single Rider lines. Some Single Rider lines require the ability to walk up or down steps (such as Transformers: The Ride-3D and Mario Kart, so talk to a team member if you need a ramp or elevator).
  • Use Child Switch if you have young children who are not tall enough to ride.

Does AAP Get Me into Super Nintendo World?

Most of the time, all guests can just walk right in to Super Nintendo World. At peak times, the land can reach capacity and virtual line may form. The land is so popular that we created a whole post on how to access Super Nintendo World. The popular living video game land is also located in the Lower Lot. You cannot use AAP to get into the land ... initially. Sometimes you can walk right in through the Warp Pipe (I know, cool, right?), and sometimes the land utilizes a virtual line to enter it. You can also make a same-day Toadstool Café reservation to get in. The small area of the land can become very crowded and overwhelming even to neurotypical people.

There are upgraded options to enter the land that have a fee. If Super Nintendo World is important to you, we highly recommend planning a few weeks ahead of time and purchasing Early Access. That allows you to enter the land one hour before the park opens. It will be the least crowded and least overwhelming time of day. And it's the coolest and best time of day for people with disabilities. The lines for the challenges will be the shortest then. Focus on those during that time if you are getting a Power-Up Band.

If you cannot get there early Universal Express and Unlimited Express provide one-time reservation-free entry into the land. VIP Experience tours also have reservation-free access to the land. The VIP Experience also skips the line for Mario Kart: Bowser's Challenge as many times as you like. And that brings us to how to access the ride.

How Do I Access Mario Kart?

Overview of the Universal Studios Hollywood Attraction Assistance Pass-People on Mario Kart

Once you are in the land, you can take your AAP to Mario Kart to get a return time (or be directed to an alternate queue). If you have a long wait (we have seen the line reach several hours!), you can leave the land and come back. (When there is a line to get in the land, you can use your AAP to get back into the land to access the ride when it's time to ride.) If eating at Toadstool Café is on your must-do list, grab a same-day reservation ASAP. The reservations fill up quickly. Here is the link to the menu and reservation. We also have a post on Super Nintendo World food. It can take a while to eat here, so dine while you wait to ride Mario Kart.

The standby queue and the alternate queue have a lot of steps. If you require an elevator, let the team member know and you'll be directed straight to the elevator(s).

Can I Use the Attraction Assistance Pass to Play Games and Challenges in Super Nintendo World?

Overview of the Universal Studios Hollywood Attraction Assistance Pass-Piranha Plant Mishap during Early Access

No. You can use the AAP to get a return time for the Mario Kart ride but not the challenges. So, you'll want to play when lines are short. If doing them is a priority for your family, we highly recommend adding on Early Access to play them before the park opens with low capacity.

For Early Access, be at the park gates 35 minutes before Early Access starts. Gates open 30 minutes early. You can stop and pick up the AAP at Guest Relations, then head to the Lower Lot. Play all the games before riding Mario Kart. If arriving early is not possible, try the end of the night, when wait times drop.

What About Using the Attraction Assistance Pass in the Upper Lot or for the Studio Tour?

Overview of the Universal Studios Hollywood Attraction Assistance Pass-Studio Tour

Compared to the Lower Lot, the Studio Tour and Upper Lot attractions are toadally easier to manage with the AAP. The Studio Tour is accessible via elevator for guests who cannot use the escalator. We were directed immediately to the correct queue at the Studio Tour. We also headed to appropriate Upper Lot rides and show queues. With shows, characters and other activities, you'll find a lot more to do while waiting for return times. The AAP card can also assist you in accessing a wand pairing demonstration at Ollivanders in the Wizarding World.

Planning ahead allows you to maximize your time and use the AAP for longer waits. We received a return time for The Simpsons Ride, which tends to have a longer line. Then we headed for the Studio Tour. By the time we exited the tour, it was time to ride The Simpsons Ride. We received a return time for The Secret Life of Pets before heading to WaterWorld. After the show, it was time to ride. Every time we've used AAP to ride Harry Potter and the Forbidden Journey, we've been sent straight to the alternate queue without needing to collect a return.

Can I Use the AAP during Special Events, such as Halloween Horror Nights?

Overview of the Universal Studios Hollywood Attraction Assistance Pass-AAP at Halloween Horror Nights

Yes. You can acquire and use the AAP at Halloween Horror Nights. You still need to sigh up online in advance. There may be some alternative transportation available for people with physical disabilities if the mazes are a long walk over varying terrain as well. Arrive early to pick up the AAP because lines can grow long to acquire the pass itself. Depending on the maze locations, you might have different procedures for acquiring the return times so ask questions about how to use the AAP that night when you receive it. For example, two mazes are often a long walk past the Wizarding World and far away from the rest of the event. Guests using AAP could acquire a return time for both mazes at a kiosk just outside the Wizarding World entrance so they experience them both while in the area.

Is There Anything Else You Should Know?

Just as with other situations, research which attractions may be safe and interesting for your family member with special needs. You can pick up a Guide for Rider Safety at Guest Relations or view it in advance. The pamphlet can help guests avoid smoke and fog or certain lighting. You can also read about which rides accommodate a service animal. Find out which attractions are best for guests who have a fear of heights or small spaces.

If you know your loved one has a favorite character or type of experience, start the day right by heading right to that attraction. In some cases, an acceptable and fun first experience will help your ASD or sensory kid accept other rides later in the day.

Overview of the Universal Studios Hollywood Attraction Assistance Pass - Guest meeting Poppy carries water bottle for cooling off

Set yourselves up for success by knowing the limitations of your special needs guest. Take frequent breaks, bring spray bottles to keep cool and stay hydrated. Make good decisions about what kind of attractions your friend or family member can enjoy and even handle. You can now look at restaurant menus in advance in the Universal Studios Hollywood app. Identifying familiar foods and where to find them can help lower mealtime anxiety.

Pack a small bag or backpack full of items you know your child enjoys and finds soothing. But leave any item that cannot be replaced if lost at home. Even if you do not normally use a stroller, consider renting one designed for older kids with special needs. Not only do these roomy vehicles hold all your gear, but most have hoods that can shelter the entire seating space, creating a safe sensory zone wherever you go.

Overview of the Universal Studios Hollywood Attraction Assistance Pass - Service Animal Relief Area

If you bring a service animal with you, you can locate service animal relief stations in the Universal Studios app. There is one in the Lower Lot (across from Jurassic World) and Upper Lot (near first aid). There is also on outside security near disabled parking.

Know what your kids can handle. On a recent visit, we saw a child about 7 years old who was terrified for his life on the one-hour Studio Tour. He believed that King Kong, the dinosaurs and Jaws were real and going to get him. Every situation we encountered felt like a real danger and threat to him, including one particular “Psycho” we encountered. This child spent the majority of the Studio Tour on the floor screaming and crying. He put his hands over his ears and was shaking in terrible fear. That is not fun for anybody.

Overview of the Universal Studios Hollywood Attraction Assistance Pass - Child Switch

Hollywood is so realistic! If your child cannot distinguish between what is pretend and real and might have this kind of reaction, then avoid putting them in this situation. Make good decisions about what attractions to take them on. There are a lot of loud noises and flashing lights in many Universal attractions. If your child’s sensory system cannot handle this kind of stimulation, then you’ll need to make your own accommodations to keep your child happy and healthy. If that means playing in a fountain for an hour, then go with the flow and embrace a special kind of fun. Team up with another caregiver or family member and use Child Switch programs. That will help you all have a toadally safe and fun time at the park.

We hope this information about the Universal Studios Hollywood Attraction Assistance Pass helps you as you plan your visit. Have questions or want to share your experience using AAP? Drop us a line in the comments below.

Related: Using a Wheelchair at Universal Studios Hollywood

Related: How to Manage Universal Studios Hollywood with Disabilities

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1–50 of 74 comments
Apr 2, 2024 at 11:02 p.m. Sonny Says...

I applied the IAC card for my mom, who’s having knee pain, and can not stand in line for more 15 mins. For some reasons she was approved for the IAC card, but universal studio Hollywood didn’t give her the AAP, we walked around the park for a whole days and could only get into 3 rides/tour/show because she couldn’t stand that long. The people in the guest relationship office said they couldn’t do anything for us. Such a disappointed trip!

Reply
Feb 8, 2024 at 8:49 p.m. Ryker Says...

I have seen pictures of Universal Hollywood AAP’s in different formats. Some have bubbles up to 4(guests), some have a blank line where #of guests is stated, and the most recent (10/29/2023) with bubbles up

to 6(guests). How many guests are accommodated on the AAP?

Reply
Feb 16, 2024 at 9:14 a.m. FrogBlog Says...

Hi Ryker!

We stopped by Guest Relations during a visit yesterday and were informed that it has changed to six people per party (five guests can join the AAP holder).

Hoppy planning!

Mommy Frog

Reply
Jan 28, 2024 at 11:06 a.m. Sam Kelly Says...

I just want to say Thank you for your informative post. Juggling two different disabilities on our upcoming California trip and I am much more confident at managing both their needs at Universal Hollywood now. I'm guessing we just need to apply for 1 of those requiring assistance as it covers the family?

Reply
Jan 29, 2024 at 9:59 a.m. FrogBlog Says...

Hi Sam!

If your party size is four, then yes, you would only need one person to be the AAP holder (though if you plan to split up, you may want to register both). If you just register one person, we would suggest getting it for the tallest since the AAP holder needs to ride and meet any height requirements.

Hoppy planning!

Mommy Frog

Reply
Oct 17, 2023 at 7:16 p.m. Talita Says...

Can I use APP card for horror houses in halloween night as the lines are too long?

Reply
Oct 17, 2023 at 3:54 p.m. FrogBlog Says...

Hi Talita!

The AAP can be used for Horror Nights houses but you have to go through the same process to get it online, then you can use it for return times for the houses. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Aug 17, 2023 at 12:05 a.m. Lillian Says...

In the past I have gotten for my daughter the das pass at Disney . We would get a return time and would be put into the line not in front sometimes . Is the pass at universals the same ? I plan on getting the pass for her since shes autistic and it's hard to have her stand in long lines. Does getting the disability pass get you a reservation free for Nintendo world or do I have to get in virtual line for that ?

Reply
Aug 17, 2023 at 1:38 p.m. FrogBlog Says...

Hi Lillian!

There are some similarities between Disney's and Universal's accessibility passes — essentially, you are given return times based on current wait times. But for Universal, you do need to make sure to register at accessibilitycard.org at least 48 hours prior to your visit. Universal will give you a call to talk over the details. Then on the day of your visit, you would go to Guest Relations to pick up the return time card, and from there, you can present it to a team member at the ride's entrance and they'll give you a return time. For Super Nintendo World, you would still need to join the virtual queue if it's in use. It's also possible that the land may not use a virtual queue (depending on demand), so you would be able to go directly inside. And if you happen to get a return time for Mario Kart, you can leave the land and use the return time to get back inside the land if they start using the virtual queue.

Hoppy planning!

Mommy Frog

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Jul 26, 2023 at 10:06 a.m. Sharon Says...

We will be visiting from the UK and so far it is proving impossible to register for the IAC as their system doesn’t accept a UK phone number.We have emailed USH directly and they have responded saying there’s nothing they can do to help as the IAC is now a mandatory requirement.We have also emailed the IBCCES a few days ago regarding this matter but as yet have not received a reply.Our planned visit to USH is a once in a lifetime visit but if we can’t get an IAC then there’s no way we will be able to go,so hoping that they amend the system quickly so that we can apply for the IAC before the date of our holiday.

Reply
Jul 16, 2023 at 1:21 a.m. Joaquin Antonio Says...

Am I required to apply for IBCCES Individual Accessibility Card (IAC). Because when I read the universal studios Hollywood article I do not feel comfortable sharing too much information and I also want to ask if they’re going to do a traditional guest relations such as going to the guest relations and request for a pass without signing up a card for a third party site

Reply
Aug 28, 2023 at 7:20 p.m. Penny Says...

I applied and was approved, I have multiple medical conditions that if you look at me you would not see. I uploaded my medical information as I am sure the person on the other side is only concerned that the pass is really needed. It took about 4 days and they approved me. As someone who has been going to the parks for years and standing in long lines with many ailments I am very happy I decided to see if I would be eligible.

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Jul 17, 2023 at 1:49 p.m. FrogBlog Says...

Hi Joaquin!

Starting July 24, the IBCCES Individual Accessibility Card (IAC) will be a requirement in order to request attraction queue accommodations.

Hoppy planning!

Mommy Frog

Reply
Jul 14, 2023 at 3:22 a.m. Amber Says...

With Universal updating to IBCCES Individual Accessibility Card (IAC) on July 24 how does that work as far as going on attractions?

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Jul 14, 2023 at 2:40 p.m. FrogBlog Says...

Hi Amber!

You would need to register for the IAC card on accessibilitycard.org at least 48 hours prior to your visit. Once all requirements for IBCCES Individual Accessibility Card are met, a Universal Studios Hollywood team member will contact the cardholder to discuss their request for an attraction queue accommodation prior to their park visit. You will be required to show the card to Guest Services during your visit. Since the program is brand-new, there are details about how it works specifically at Universal that we still need to learn, but you can visit Universal's FAQ page for more info.

Hoppy planning!

Mommy Frog

Reply
May 29, 2023 at 2:57 a.m. Kalyn Says...

Hi! Like your friend mentioned, I also have a mostly invisible disability where I can’t sweat. I’ve never been to Universal Hollywood, only Orlando. Are most of the ride lines there outside? It’s not supposed to be particularly hot in LA when I’m going, but being outside in the sun for too long can still lead to me overheating.

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Jun 1, 2023 at 3:20 p.m. FrogBlog Says...

Hi Kalyn!

Most of the queues are shaded or indoors, unless lines get particularly long. The challenges in Super Nintendo World are outside in the sun so we'd recommend doing those early or later at night. Hop over to Guest Services when you arrive to discuss AAP, as the pass is assigned on a case-by-case basis. (We'd also suggest bringing a spray bottle to help cool off!)

Keep hopping!

Leap

Reply
May 13, 2023 at 9:49 a.m. Ana M Martinez Medina Says...

My son has a arm cast, theres any restrictions for him to go go into the rides?!

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May 15, 2023 at 7:52 a.m. FrogBlog Says...

Hi Ana!

A cast must fit comfortably in the ride vehicle and not interfere with the ride or the ride's restraints. If it could pose a safety hazard to the guest or others, a guest with a cast may be restricted from riding. Consult with a ride attendant if you have any concerns.

Keep hopping!

Leap

Reply
Apr 29, 2023 at 8:35 p.m. Cat Says...

Is Guest Service for obtaining the guest assistant pass open prior to early hours? Like if we get the early hours pass for Nintendo World, would we be able to swing by guest services first before early hours start, or would we have to come back after early hours end?

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May 10, 2023 at 9:19 a.m. FrogBlog Says...

Hi Cat!

Guest Services opens when the park officially opens, so you'll have to return after the Early Access period.

Keep hopping!

Leap

Reply
Apr 3, 2023 at 3:41 p.m. Jamie Says...

We went on Saturday April 1,2023. We went to guest relations and was greeted by a female. I explained my sons issues, ASD, apraxia, particularly deaf, nonverbal and was told “we only give AAP to those who need it.” I continued to explain that in stressful circumstances he yells, head bangs and bites himself and has sensory issues. She again states “we only give passes to those who need it!” I was honestly about to lose my mind then she said “ show me your passes” so I did, she scanned them and did give us the pass but stated it was only for 4, online and when I called prior to the visit they told me our family of 5 was okay. She scolding me for not getting the name of who I spoke to and advised me “this is the one and only time”. I am waiting until 9:30 when customer communications opens and I will be communicating with them how it made us feel.

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Mar 6, 2023 at 5:39 a.m. Yvonne Says...

Hello.

My son is on the spectrum with high risk of wandering/eloping from us in addition to ADHD. We receive IHSS to provide 24/7 supervision. Do you give complimentary tickets to IHSS providers visiting the park with IHSS recipients?

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Mar 6, 2023 at 2:01 p.m. FrogBlog Says...

Hi Yvonne!

We do not offer complimentary tickets to IHSS providers.

Keep hopping!

Leap

Reply
Sep 16, 2022 at 10:50 p.m. Jericka J Says...

hello I am plan on going to Horror nights with my friends. they purchased the express pass but will my AAP work as the same so we can all stay together

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Sep 20, 2022 at 9 a.m. FrogBlog Says...

Hi Jericka!

The AAP is not the exact same since you need to collect a return time to enter the line after a certain time (and they technically could enter at any time they like), but you can all return and use the Express Line together.

Keep hopping!

Leap

Reply
Jun 19, 2022 at 3:35 a.m. Raven Says...

Me and my family are going in a few weeks. I have a disability and my nephew has autism. I know at some point the party will split up. Do you know if a party can have 2 pass holders?

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Jun 23, 2022 at 3:37 p.m. FrogBlog Says...

Hi Raven!

Universal assigns the AAP on a case-by-case basis, so we'd recommend stopping by Guest Services as they're able to help each individual and party with their specific needs. Usually, it's a physical card and the other party members are not scanned or linked electronically. If the party size is more than 4 people, then you'll likely want to get a return time for each person, even when riding the same attraction.

Keep hopping!

Leap

Reply
Jun 4, 2022 at 10:18 p.m. OkJu Park Says...

Hello? My daughter has type 1 diabetes. Currently, she often suffers from low blood sugar if she feels dizzy a lot. Can you give our family a quick pass for her? We will be visiting Universal Studios on June 20th. The second question is, can she always use the rides with juice or candy for hypoglycemia and her insulin ?

We look forward to your reply. Thanks in advance.

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Jun 6, 2022 at 2:51 p.m. FrogBlog Says...

Hi OkJu!

Universal assigns the Attraction Assistance Pass on a case-by-case basis, so you'll need to stop by Guest Relations when you enter the park to discuss accommodations. You can bring small items with you in most lines, and you could also talk to a team member at the ride entrance if you need to bring food and insulin for medical purposes.

Keep hopping!

Leap

Reply
Apr 27, 2022 at 11:08 a.m. Tim Says...

I have been to the park in Florida 5 times. I went to get a pass for my disability. They gave me a pass 3 times and denied me twice. How do I ensure I get a pass because I am going with my 3 grandchildren and would like to enjoy my time at the park.

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Apr 27, 2022 at 11:24 a.m. FrogBlog Says...

Hi Tim!

Similar to the process at Universal Orlando Resort, it's ultimately up to Guest Services, as Universal Studios Hollywood determines AAP on a case-by-case basis. We can't guarantee the outcome either way, but we suggest hopping over to Guest Services as soon as you arrive to discuss which options are available to you.

Keep hopping!

Leap

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Mar 18, 2022 at 4 a.m. T. Ford Says...

Cancer patient with plans to visit on 4/15/22. How do.I start the pass process ? Just one person, my daughter traveling with me

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Mar 18, 2022 at 10:06 a.m. FrogBlog Says...

Hi T!

You'll need to stop by Guest Relations upon arrival to set up the Attraction Assistance Pass. If you have any general questions or concerns, you can call 818-622-3735.

Keep hopping!

Leap

Reply
Mar 6, 2022 at 8:47 p.m. Dana Says...

Hello,

My daugter has ADHD (ATTENTION DEFICIT DISORDER)

and also recantly diagnosed with ULCERATIVE COLITIS.

Will she get the AAP. Do I need to bring some medical referances?

Thank you so much!

Dana

Reply
Mar 7, 2022 at 9:28 a.m. FrogBlog Says...

Hi Dana!

Universal makes these decisions on a case-by-case basis, so we recommend heading to Guest Relations as soon as you enter the park. You'll need to give the team members some background information on how and why she would benefit from the accommodations, but because the park complies with the ADA, you do not need to bring proof of a disability (though if you think it would help and you're willing to share, it likely wouldn't hurt to bring it with you).

Keep hopping!

Leap

Reply
Feb 18, 2022 at 9 p.m. IDEL ADAMES Says...

I plan to visit the pk on February 24th with my 2 Autistic sons ...were a party of 4...I would like to know how can i get a AAP pass for both my sons....

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Feb 18, 2022 at 3:37 p.m. FrogBlog Says...

Hi Idel!

Upon entering the front gates, make an immediate right into Guest Relations. Bring your sons with you and the entire party's park tickets. Give the employees some background information on why you might benefit from accommodations. Universal Studios Hollywood complies with the ADA, so you do not need to bring proof of a disability. Instead, you should let the team member know the challenges you anticipate, such as wandering and elopement, sensory overload or inability to wait in a crowded setting. Universal distributes AAP on a case-by-case basis.

Keep hopping!

Leap

Reply
Jan 21, 2022 at 6:18 p.m. Cecilia Ruano Says...

We are a family of 5 but the assistance pass is for a total of 4 . What is my family to do in this situation?

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Jan 23, 2022 at 1:38 p.m. FrogBlog Says...

Hi Cecilia!

At this time, the AAP is guaranteed for up to four guests total, so be prepared for the possibility of splitting up your party. While it wouldn't hurt to request that your party stays intact, it's ultimately up to the discretion of Guest Relations, who assigns the AAP on a case-by-case basis. However, Universal does advise that additional party members should access the ride through the regular queue. In the case that you would need to split your party, then we suggest that the extra family member gets Universal Express, which would keep the party together. Many rides also offer Child Switch as an option, or if some of the party members are old enough and don't mind being split up, they can use the Single Rider line. If you have any general questions before you arrive, you can contact Guest Relations at 1-800-UNIVERSAL (1-800-864-8377).

Keep hopping!

Leap

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Nov 16, 2021 at 3:26 p.m. Shenigans Says...

I will be traveling to the Park in Jan 2022 with my autistic son and family. Is there any type of a ticket for purchase besides a VIP to see behind the scenes. He will not have enough patience to visit all the shows and attractions. He just has one or two favorites. If I were to purchase daily admission ticket and request AAP we are a party of 5, Do I need to request our party remain intact from Guest Relations?

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Nov 16, 2021 at 9:58 a.m. FrogBlog Says...

Hi there!

Other than the VIP tour, there aren't any other options to see behind-the-scenes. At this time, the AAP is good for up to four guests, so be prepared for the possibility of splitting up your party. While it wouldn't hurt to request that your party stays intact, it's ultimately up to the discretion of Guest Relations, who assigns the AAP on a case-by-case basis. If you have any general questions before you arrive, you can contact Guest Relations at 1-800-UNIVERSAL (1-800-864-8377).

Keep hopping!

Leap

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Oct 30, 2021 at 6:29 p.m. david alow Says...

Does the special needs assistant pass work for universal studios Hollywood hhns?

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Nov 1, 2021 at 12:30 p.m. FrogBlog Says...

Hi David!

Sorry if we didn't answer in time, but yes, the AAP may be used during Halloween Horror Nights.

Keep hopping!

Leap

Reply
Oct 30, 2021 at 6:16 p.m. Stephen Says...

I'm an epileptic with history of seizures, what rides are recommended for me to skip while visiting Universal Studios Hollywood.

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Nov 1, 2021 at 12:35 p.m. FrogBlog Says...

Hi Stephen!

We'd suggest that you check out the Riders Guide — there is an icon that designates which rides or attractions aren't recommended for those who have medical sensitivity to strobe effects.

Keep hopping!

Leap

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Sep 6, 2021 at 4:33 a.m. Amber M Sutton Says...

Is walkers good for around Horror Nights at Universal, especially if getting off the tram to walk like I heard they make you do?

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Sep 7, 2021 at 11:45 a.m. FrogBlog Says...

Hi Amber!

If you or someone in your party requires a walker for stability, we'd recommend bringing it or renting a wheelchair since there is a lot of walking involved in this event.

Keep hopping!

Leap

Reply
Jul 4, 2021 at 1:41 p.m. ika Says...

Hi, we planning to visit Universal Studio in Hollywod this coming july 12th with 2 person with multiple disability, they have intelectual dissability, autism, ADHD, history past stroke etc. So make them not able to stay long in the line and wait patienly in long line. Also me and my hubby has to be with them at all the time as caregiver for them, to assisted them. Our party total is 6 people including them. Can we get AAP for both of them, and 4 rest of us? I can bring proof of their Diagnosis if needed, thanks

Reply
Jul 6, 2021 at 7:57 a.m. FrogBlog Says...

Hi Ika,

Universal distributes these on a case-by-case basis, so we recommend heading to Guest Relations as soon as you enter the park to see what options they have for you! While proof of diagnosis is not legally required, it may be good to bring along if you are comfortable sharing. Usually, the AAP only allows up to three other guests (four total). Since you may have two AAPs, we'd recommend checking with Guest Relations to confirm that two passes would allow the rest of your party — it's up to their discretion.

Keep hopping!

Leap

Reply
Jun 11, 2021 at 6:16 p.m. Yolanda Maney Says...

Hi I had a tumor removed and partial scull removed from my head I have documtation standing in the heat and line would be difficult I am 72 would I qualify for a AAP pass.

Reply
Jun 14, 2021 at 8:50 a.m. FrogBlog Says...

Hi Yolanda,

Universal Studios Hollywood assigns the AAP on a case-by-case basis, so we recommend hopping to Guest Relations as soon as you're in the park to discuss the best options available for you.

Keep hopping!

Leap

Reply
May 3, 2021 at 6:17 a.m. Nenette Says...

Hi. We will be visiting on June 12. My son is 22 yrs old and has Autism and Intellectual Disability and has no patience on long queu. Our party includes 5 adults (including him) and 2 KidS. Can we get an assistance pass? I am hoping we can get one....plssss. Thank you.

Reply
May 3, 2021 at 8:37 a.m. FrogBlog Says...

Hi Nenette,

Universal hands out the Attraction Assistance Pass on a case-by-case basis, so you'll need to stop by Guest Relations once you enter the park! You do not need to bring proof but instead be prepared to share the challenges you anticipate. You may need to split the party, as the pass only allows access for the pass holder and up to 3 guests. If you have any general questions before you arrive, you can contact Guest Relations 1-800-UNIVERSAL (1-800-864-8377).

Keep hopping!

Leap

Reply
Apr 28, 2021 at 7:34 p.m. john coohill Says...

Good afternoon, we will be visiting in July with my Autistic daughter. We have had a disability passes before, their will be 3 children and 2 adults we can get pass for 5 still? Im very concerned over this, it can make or break our trip. Her sister is Autistic too not sure how this works, Thank you for your help.

Reply
Apr 30, 2021 at 12:50 p.m. FrogBlog Says...

Hi John!

At this time, the AAP at Universal Studios Hollywood is good for four guests; however, you may be able to get an AAP for both children (and they may have other options for your family). You can reach Guest Relations at 1-800-864-8377 to see what options are available to you.

Keep hopping!

Leap

Reply
Apr 28, 2021 at 1:22 a.m. Maria C. Says...

Hello, I’m planning a family vacation, my 13 year old is a cancer patient who is going through chemotherapy, however he is not able to stand in line for a long time, I was wondering if there’s anything to help him accommodate him with that problem? Thank you

Reply
Apr 28, 2021 at 1:57 p.m. FrogBlog Says...

Hi Maria!

Universal Studios Hollywood assigns the AAP on a case-by-case basis, so we recommend hopping to Guest Relations as soon as you're in the park to discuss options that best meet your son's needs.

Keep hopping!

Leap

Reply
Apr 19, 2021 at 5:37 p.m. Tami Says...

I am a disabled veteran. Is there a way to get the AAP ahead of time? I can provide documentation.

Reply
Apr 19, 2021 at 7:09 p.m. FrogBlog Says...

Hi Tami!

Unfortunately, there is no way to get it ahead of time. But as soon as you enter the park, Guest Relations is on the right. You should be able to speak with them quickly. They will not need documentation.

Keep hopping!

Leap

Reply
Apr 18, 2021 at 2:27 a.m. Whitney Says...

I have a 8 year old with ADHD he struggles alot with waiting in 1 place and tends to hang on the chains in the lines or wonders around and becomes very frustrated and emotional I try to correct him as much as I can. When we went last year there was a limited amount of things we could do because of this. Would the disability return be somthing we could qualify for. I could also bring Doctor note if needed.

Reply
Apr 19, 2021 at 2:48 p.m. FrogBlog Says...

Hi Whitney!

The Attraction Assistance Pass is assigned on a case-by-case basis, so we'd recommend hopping by Guest Relations as soon as you enter the park to see what options are available to best meet your son's needs. You won't need a doctor's note, but you will need your son with you.

Keep hopping!

Leap

Reply
Mar 11, 2020 at 4 a.m. Sueheidy Rivera Says...

My son will be going with all his autism gear. Weighted blanket, compression vest, and noise cancelling headphones. So when we go to guest service what exactly would they be requiring to for us to get the AAP. Could I get s doctors note or one of his therapist to sign something? What do they ask?

Reply
Mar 18, 2020 at 2:18 p.m. FrogBlog Says...

Hi Sueheidy!

Good for you for going so prepared! You actually do not have to bring a doctor’s note or anything from your therapist to request the AAP. You do need to have your son with you when you visit guest services and you should have an idea of what he will need to enjoy the park. For our autism friends, the ability to wait in a separate location and avoid lines is the most important, but consider using a stroller as a wheelchair as well, if his size allows. This allows you to take a stroller right up to the loading point of almost all attractions and ensures you don’t have an elopement or wandering risk. Just let the team know what you need, and they’ll take great care of you! Universal is fully ADA compliant and autism friendly.

Keep hopping!

Leap

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Feb 20, 2020 at 10:35 p.m. Mia Says...

I’m 34 weeks pregnant and wanted to go this weekend with my kids. I’m planning on renting a wheelchair being that I can’t stand or walk for too long. Am I able to get a pass?

Reply
Feb 21, 2020 at 8:57 a.m. FrogBlog Says...

Hi Mia!

AAP is intended for those who need more assistance than a wheelchair would provide, and is assigned on a case-by-case basis. Hop by Guest Relations when you enter the park to see what options will best meet your needs!

Keep hopping!

Leap

Reply
Feb 16, 2020 at 9:46 p.m. Cathy Bishop Says...

When we go to six flags over Georgia my daughter is able to leave her medical bag with her diabetic supplies with an attendant at the ride. What can she do with it at Universal Hollywood? It’s not some page can leave in a locker and she will not be with someone that’s not riding to leave it with.

Reply
Feb 26, 2020 at 3:42 p.m. FrogBlog Says...

Hi Cathy!

Medical devices are covered under Universal Orlando’s Disabilities Policy. Rides that do not allow loose items or that would require your medical supplies to be left in a remote locker often have a small bank of lockers specifically for medical devices and equipment. Ask the attendant at the ride for information about secure storage. Many rides are equipped to hold purses or bags; your medical items may also fit into these generously sized storage areas as well.

Keep hopping!

Leap

Reply
Feb 5, 2020 at 2:16 p.m. Hilda Marie Martin Says...

I had knee replacement last knee and still not walk or stand for very long I have a foldup walker with a seat, will I be able to get one of the passes?

Reply
Feb 6, 2020 at 4:38 p.m. FrogBlog Says...

Hi Hilda!

Universal assigns the AAP on a case-by-case basis, so we'd recommend hopping by Guest Relations to see what options are available to you!

Keep hopping!

Leap

Reply
Sep 10, 2019 at 8 p.m. Maria B Says...

I have my 13 year old son that has been wanting to go to Universal Horror Nights I was unsure until I searched and I read that they assist people with disabilities. He had ADHD and can't stand in line for too long without getting impatient and having a fit. Will guest services be able to accommodate us for this event? I can also get a Dr note for proof as well.

Reply
Sep 11, 2019 at 8:38 a.m. FrogBlog Says...

Hi Maria!

Guest Relations will be the best place to see what options are available for your son. Bringing a note isn't necessary, but also doesn't hurt to bring along! It's also worth noting that Halloween Horror Nights can be pretty scary (even for us fully grown frogs!).

Keep hopping!

Leap

Reply
Aug 31, 2019 at 3:30 a.m. Pj Says...

Do you have scooter for people who have osteoarthritis, I can walk so far but from the last time I was there 16 year ago I remember how big the park is , I'd. need some type of scooter to sit on with sort seat . Because in my lumber and knees , fingers, neck

Reply
Sep 3, 2019 at 1:03 p.m. FrogBlog Says...

Hi PJ!

Universal Studios Hollywood rents electric scooters, called ECVs, on a first-come, first-served basis.

Keep hopping!

Leap

Reply
Aug 15, 2019 at 3:49 p.m. Kayleigh Says...

I have just discovered I will be 20 weeks pregnant by the time I visit the parks this year. Is it possible to get access passes for Universal and Disney? As i have no idea how I'm going to manage all the lines otherwise!?

Reply
Aug 19, 2019 at 10:29 a.m. FrogBlog Says...

Hi Kayleigh!

There are no access passes for pregnancy. You should be able to ride rides that do not have a height requirement or can look into utilizing paid Express Pass or MaxPass options or the free FASTPASS option.

Keep hopping!

Leap

Reply
Aug 1, 2019 at 6:43 p.m. ESTEFANIA Says...

Hi, I had surgery a month ago and cannot stand in line for a long time, I am going to Universal Los Angeles. I heard there is something called AAA. I have a medical note of the surgery but it is written in spanish but it doesn´t say exactly that I cannot stand (only that i had surgery on my ankle). Would that be accepted to show my limitations? If I get this AAA, is it only for me?I am travelling with my family (3 adults, 2 kids).

Thank you very much

Estefanía

Reply
Jul 19, 2019 at 4 a.m. Enrique Ayala Says...

I have a disability and also a reduced fare ID can I use a discount at Universal Studios Hollywood

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Jul 19, 2019 at 9:29 a.m. FrogBlog Says...

Hi Enrique!

Universal Studios Hollywood does not currently offer any disability discounts, unfortunately. But we do! Feel free to check out our ticket options here.

Leap

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Jul 14, 2019 at 10:07 p.m. Lori Says...

Can you take your own scooter?

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Jul 15, 2019 at 2:14 p.m. FrogBlog Says...

Hi Lori!

You sure can!

Leap

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Apr 26, 2019 at 11:15 a.m. Emi Says...

Getting the GAP pass was not worth the time spent in line to obtain it. At the Studio Tour I was required to park the wheelchair at the exit and then walk over 100 feet to get to the front of the line. Luckily the line was only 5 minutes long that day or I would have collapsed. I was told I could not leave my wheelchair in the nearby stroller parking area because that was only for strollers. Went to the Kung Fu Panda movie. I asked 2 employees where to put my wheelchair before entering. However an employee did not like where I put it and demanded that I move it to where she wanted it which meant going against a streaming flow of hundreds of people in order to try to move the chair. By the time I put the chair where she wanted the only seats available were near the top. I fell trying to get to the seat and almost collapsed trying to get back to the wheelchair. The Simpsons ride requires you to navigate through a tight cornered queue which took us to the only employee who gave us a return time 1 hour later. What I did not know was that we were 5 minutes from the entrance to the ride at that point. Hovever thumbs up to the older lady at the Universal Gift shop that helped me with my children's purchases. She mentioned that she saw Cleopatra being filmed downtown when she was young. She walked around the counter to hand me the bags and receipt instead of requiring me to stand up and lean across the counter.

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Apr 15, 2019 at 8:29 a.m. Emily Says...

I fractured my foot and am unable to stand for hours on end. I dont need a wheelchair, but i was instructed to keep weight off my foot as much as possible. Do i qualify for the GAP pass?

Reply
Apr 15, 2019 at 3:59 p.m. FrogBlog Says...

Hi Emily!

Universal takes consideration on a case-by-case basis. We recommend visiting guest services upon arrival to see if any accommodations can be made for you. Wheelchairs are also available!

Leap

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Apr 13, 2019 at 9:16 a.m. KAR WONG Says...

Hi

I am with my disable mother-in-law . should we buy the front of line ticket or regular one?

Reply
Apr 15, 2019 at 8:59 a.m. FrogBlog Says...

Hi Kar!

This will depend on crowd levels on the day of your visit. If it's busy, we recommend springing for the Express Pass. If it's moderate, you may not need it. You can view our Crowd Calendar here.

Leap

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Apr 12, 2019 at 4:35 a.m. Emma Says...

Hi I have a 6yrs old kid with Autism. Can I avail the GAP card? Thanks!

Reply
Apr 12, 2019 at 10:25 a.m. FrogBlog Says...

Hi Emma!

Your tadpole is a great example of who can benefit from GAP! Visit Guest Relations upon your arrival into the park for more information.

Leap

Reply
Mar 28, 2019 at 4:08 a.m. Paul Says...

I have severe anxiety and get panic attacks. Staying in line for a long time will likely trigger it. Will it help if I show my prescription meds to guest services and see what kind of accommodation I can get? Thank you!

Reply
Mar 28, 2019 at 8:45 a.m. FrogBlog Says...

Hi Paul,

While not required, it may certainly help!

Leap

Reply
Feb 3, 2019 at 5:17 a.m. Karen Romano Says...

We were there about 7 years ago. There was no way to get a handicap scooter to the lower level. Has this changed?

Reply
Feb 15, 2019 at 7:48 p.m. Alexa Says...

I've been coming to USH since 2003, and I'm positive that I've seen wheelchairs in the lower lot during that time. I remember 2007/2008 I've seen a lot of manual wheelchairs and scooters outside The Mummy (where the E.T. ride used to be) because it was a new attraction. If in doubt, just ask the crew, I've never encountered one who was not helpful.

Reply
Feb 5, 2019 at 8:12 a.m. FrogBlog Says...

Hi Karen!

There is a shuttle that transports guests in scooters down there. Check in at the elevators near the top of the escalators to be taken down to the shuttle. Be sure to hop over to our post on using a wheelchair at Universal Studios Hollywood. We recently hopped along with a friend in a scooter and personally used this shuttle to get to the lower lot.

Leap

Reply
Dec 22, 2018 at 7:13 a.m. Kekfequi Says...

My husband got hurt at work and can’t stant for a long time can he get the return time pass

Reply
Dec 31, 2018 at 6:46 a.m. FrogBlog Says...

Hi,

You might want to rent a wheelchair to reduce the amount of time he has to stand in the parks. Universal might accommodate you with a pass at wheelchair rentals or you can talk to a team member at Guest Relations, which is immediately to the right when you enter the park.

Keep hopping!

Leap

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Oct 2, 2018 at 8:04 p.m. Jonathan Says...

If I have a group of me and 7 more. 8 guest will they let me bring them or only 6.

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Oct 4, 2018 at 5:14 p.m. FrogBlog Says...

Hi Jonathan!

We can't speak for Universal team members, but we certainly encourage you to ask.

Hoppy planning!

Mommy Frog

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