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Guide to Using a Wheelchair or ECV at Disneyland

by Mommy Frog on June 16, 2023 89 Los Angeles

Guide to Using a Wheelchair or ECV at Disneyland - pinterestThe Frog Family has visited Disneyland with friends and family members who use a wheelchair. We also have a friend who sometimes uses a walker for short intervals, and other times requires a wheelchair for more strenuous activities. We knew she needed a wheelchair to make it through the rigor of a day at the Disneyland Resort, and we had questions about the best place to park, how to rent a wheelchair (in her case, an electric conveyance vehicle, or ECV) and how to access rides and shows (as well as keep her safe and comfortable). Many other families have these questions as well, so we’ve compiled this easy guide for using a wheelchair at Disneyland!

There is no “one size fits all” approach when it comes to using a wheelchair, so everyone’s needs and experience may vary slightly. If someone in your party has physical or other health-related limitations, you might be worried about using a wheelchair at Disneyland. We know you have sooooo many questions about this.

We have another friend who brings her own scooter. It's smaller and has better maneuverability than the larger ECVs, but it's also lower and harder to see, so people walk into and over her a lot. Traveling with friends with disabilities really helps us understand some of the issues or challenges that go along with using a wheelchair at Disneyland. 

One of our friends has a few more serious health problems besides mobility that make waiting in a standard queue very difficult, so she also used the Disability Access Service while at Disney California Adventure and Disneyland. Most people with mobility issues will not need this additional service, but people with other health issues might qualify. Whether your family member has a temporary injury, needs a chair for longer excursions or uses a wheelchair full time, our guide to using a wheelchair at Disneyland should cover all the bases.

Guide to Using a Wheelchair or ECV at Disneyland - Multi-Generational Trip

If you have a party member who is elderly, overcoming a major illness or maybe facing (or recovering from) an upcoming knee or hip replacement, walking around Disneyland may be too much for them. A wheelchair or ECV can really make a difference in being part of the hoppy family memories without overdoing it. When Grandpa Frog (who has joint pain) joins us, we know that renting an ECV helps him to rest and allows us to get a lot more mileage out of him than if he had to hop around all day. Having a safe place to ride and sit can prevent falls and keep him safe.

Answers to Common Questions About Using a Wheelchair at Disneyland

Where Can I Find a Disneyland Wheelchair Rental?

Using a Wheelchair at Disneyland - ECV and Wheelchair Rental

If you want to rent, Disneyland rents regular manual wheelchairs you can push yourself or have someone else push for you. They also offer electric conveyance vehicles (ECVs). You cannot reserve any Disneyland wheelchair rentals in advance, so it’s best to arrive in the morning, because they can run out on busy days. Rent and pick them up just outside of Disneyland Park gates at the stroller rental kiosk, located on the right side when facing the entrance. You can also leave walkers there for storage.

Manual wheelchairs (max weight 350 pounds) run $15 per day. The ECV rentals (max weight 450 pounds) cost $60 plus tax. Both have an additional refundable $20 deposit with a wheelchair return. Guests must be 18 years or older and present a photo ID to rent a wheelchair. You can also rent manual wheelchairs at select Disneyland Resort hotels.

You can take these wheelchairs and ECVs between the parks and around Downtown Disney. However, you cannot take Disneyland wheelchair rentals outside security. If you want a wheelchair to take to your hotel, you should rent one off-site.

Renting Wheelchairs, Scooters and ECVs Off-site

If you need a wheelchair for more than just use at the Disneyland Resort, you can rent ECVs and wheelchairs from other off-site locations. There are rental locations just across from Disneyland. Some services offer delivery to your hotel or even the theme park itself. Their prices may be less than the theme parks’ prices and may work better for multi-day rentals or for use outside the parks. Ask about the price range if you need it for several days. Depending on your hotel, you may need to be present for drop-off and pick-up.

ScooterBug is Disneyland's preferred site for wheelchair and ECV deliveries (and strollers) if you are staying on-site. It's a matter of convenience for you. ScooterBug can leave it at the hotel for you. If you use a different rental service, you'll have to meet the company for drop-off and pick-up. ScooterBug rents pediatric wheelchairs.

You'll find a few rental locations located just across the street from Disneyland. One Stop Mobility is near the Tropicana Inn & Suites. Select Mobility is located at the Best Western Park Place Inn. Dekert Surgical Supply will deliver to your hotel.

Where Should I Park?

Guide to Using a Wheelchair or ECV at Disneyland - Toy Story Lot Loading

The Toy Story Lot has disabled parking and uses accessible city buses to transport guests to Disneyland. The parking structures have disabled parking, as well as wheelchair-accessible parking trams, but you may have a farther walk at this location.

If you are not staying on-site or at a nearby hotel, you’ll want to park in the easiest lot to access the front gates and wheelchair rental area if needed. Even though both the Mickey and Friends Structure and the Toy Story Lot offer disabled parking, the easiest lot when dealing with disabilities is the Toy Story Lot. This is especially important if you are not arriving in your own wheelchair and can only walk short distances, especially with a cane or walker. The disabled parking is very close to the buses. If you do not have a placard, we have found that the preferred parking usually has a much shorter walk in the Toy Story Lot than the structure lots.

There are dedicated buses with ramps and disabled seating to transport you to the security checkpoint just outside of the front gates on the Harbor Boulevard side of the parks. Wheelchairs will need to be secured. Once you get through security, it's a short walk or roll to the ticket windows, the wheelchair rental area and park entrances. Security is usually at Harbor, but sometimes (before 11 a.m.) you can go through security at the lot itself. That gets you to Disneyland quicker! There are new bathrooms in the nearby Bullseye section of the lot. What a relief!

If you are using a walker or cane or have any difficulty moving, the Toy Story Lot offers you the shortest walk (especially if you do not have a disabled placard). There is a shaded area with benches to wait for the bus. There is a dedicated bus loading area for people with disabilities.

The Mickey and Friends and Pixar Pals structures have plenty of accessible parking and vans/parking shuttles. You may encounter a longer walk between steps (and sometimes long lines for elevators), so using Toy Story is our best tip for people needing to rent a wheelchair and for those who need the shortest walk or traveling distance possible. There are some courtesy wheelchairs to get guests between the Downtown Disney tram and the Main Entrance/Esplanade, but they may not be used to enter the park.

How Does Using a Wheelchair at Disneyland Affect Rides?

Using a Wheelchair at Disneyland - Haunted Mansion Pass

One of the biggest questions may be how using a wheelchair affects access to rides and lines. It’s confusing because there is no single answer! Each ride is different, and even the parks are different in how someone using a wheelchair might access them. Plus, policies change all the time. Many attractions at Disneyland were built a long time ago and have tiny, twisting spaces for their queues and cannot accommodate wheelchairs. You may access those rides via the exit or a separate, wheelchair-accessible entrance. Some rides in Disneyland Park and most in Disney California Adventure have accessible queues, so you'll use the regular line.

When you arrive at any park, stop by a Guest Relations booth or any Information kiosk or at City Hall or Chamber of Commerce. You can ask for a Guide for Guests with Disabilities. The Guide includes a park map (each park has its own guide and map). A cast member will circle any ride for which you can collect a return time. It can vary per visit, so pick up a new map for each visit.

Guide to Using a Wheelchair or ECV at Disneyland - return time

To collect a return time, you’ll go to the ride itself or an Information Guest Relations kiosk to collect a ride return time that matches the current wait time. The cast member will scan the wheelchair user's park ticket, as well as up to five other party members who wish to ride with them. You’ll still wait the same amount of time as other guests. But you will be free to try some tasty treats, enjoy another attraction, use the restroom or relax in the shade until your return time. We always love people-watching at Disneyland (especially while enjoying a favorite snack)!

You can collect a location return time directly from specific rides, including Jungle Cruise, Indiana Jones Adventure (new podium to the left of the ride in place of former FASTPASS distribution), Pirates of the Caribbean and Haunted Mansion. Since those areas can get crowded at times, it's much easier to collect the return time from a cast member there rather than traveling back and forth to a Guest Relations stand each time you want to ride.

Guide to Using a Wheelchair or ECV at Disneyland - Telegram for Indy

Once your wait time is up, follow the signs for the wheelchair-accessible entrance. The cast member there will scan the person using the wheelchair’s park ticket first, followed by the other party members. Once you have scanned your ticket and ridden, you can get a new wait time for your next ride. At some rides, you may receive a card to hand to the cast member when you use a separate line.

Using a Wheelchair at Disneyland - Disney California Adventure ECV

At Disney California Adventure, the ride queues are ADA-compliant, so for the most part, you will enter the normal line with other guests and wait in the standard queue. You might get diverted to separate loading areas when it is time to board. If this does not work for your party (say someone in your party has more health issues than mobility and cannot wait in a line), talk to a cast member at any guest relations kiosk, Chamber of Commerce in Disney California Adventure or City Hall at Disneyland. Guests whose disabilities prevent them from waiting in a normal line may qualify for Disability Access Service (DAS). Talking to a cast member is the best way to assess the options available to meet your needs.

For some rides, you can stay in your wheelchair or ECV. For others, you can ride in a wheelchair but not an ECV (Disney will supply a wheelchair for transferring). Many rides require you to transfer from the chair to the ride seat. You can park fairly close to the ride to transfer.

Guide to Using a Wheelchair or ECV at Disneyland - disney genieHow Do I Find Out About Ride Accessibility?

There are several ways to find out how you can access rides and if you need to transfer. The Guides for Guests With Disabilities list all the attractions and their accessibility, as well as which ride entrance to use. Some rides allow you to remain in a wheelchair or EVC, but for some, you have to transfer from an ECV to a manual wheelchair. For others, you have to transfer to walking. Some rides have a transfer seat or vehicle to assist.

There is a new free service called Disney Genie in the Disneyland app. When you set up your day and select the rides you are interested in, it provides a suggested itinerary for your day. You can select to see accessibility options for each attraction at the end of set-up so you'll know what to expect at each attraction. Find out more in our guide to Genie at Disneyland.

How Hard Is It to Transfer?

Using a Wheelchair at Disneyland - Toy Story Mania

That really depends on the individual and ride; however, the Disney cast members are incredibly patient and kind with people transferring from wheelchairs to rides. If there is a conveyor belt-type walkway (such as for The Haunted Mansion, The Little Mermaid or Buzz Lightyear Astro Blasters), you can have them slow or even stop it to make it easier to get in or out.

Some rides, such as Radiator Springs Racers and Toy Story Midway Mania, have separate loading and unloading areas, so you can take all the time you need. But you do need to be able to step in and out of the ride and remain upright. Cast members cannot lift you in or out. You will need to transfer by yourself or with help from someone in your party. Some rides offer tools, such as a transfer device, which can be used as a portable bench or similar device to assist guests with mobility disabilities when transferring from a wheelchair or ECV to a ride. Rides with transfer devices include:

  • Autopia
  • Grizzly River Run
  • Mad Tea Party (as well as a Transfer Access Vehicle)
  • Pirates of the Caribbean
  • Space Mountain (available at designated transfer and load area)
  • Mickey & Minnie's Runaway Railway

Transfer Access Vehicles are unique vehicles in the attraction that assist guests with mobility disabilities in transferring from the ECV or wheelchair to the ride. Rides that offer Transfer Access Vehicles include:

  • Alice in Wonderland
  • Big Thunder Mountain Railroad
  • Dumbo the Flying Elephant
  • Golden Zephyr
  • Grizzly River Run
  • Haunted Mansion
  • Incredicoaster
  • Inside Out Emotional Whirlwind
  • Luigi’s Rollickin’ Roadsters
  • Mad Tea Party (as well as a transfer device)
  • Mater’s Junkyard Jamboree
  • Millennium Falcon: Smugglers Run
  • Peter Pan’s Flight
  • Pinocchio’s Daring Journey
  • Radiator Springs Racers (designated transfer and load area)
  • Snow White’s Enchanted Wish
  • Star Tours — The Adventure Continues
  • Star Wars Rise of the Resistance

Can I Stay in My Wheelchair if I Cannot Transfer?

Using a Wheelchair at Disneyland - Wheelchair Boarding at Jungle Cruise

There are a few rides in which you can stay in a standard wheelchair without transferring, but some do not accommodate ECVs or larger ECVs (it depends on the size). You can consult the listed attractions on the park maps to see icons that depict whether you need to transfer to the ride seat or can ride in a wheelchair/ECV. The wheelchair icon means you can stay in an ECV or wheelchair. There is another icon that shows whether you must transfer from an ECV to a park-supplied standard wheelchair for rides in which you can stay in a wheelchair.  Rides that can accommodate wheelchairs include:

  • Buzz Lightyear Astro Blasters (must transfer from ECV to standard wheelchair)
  • “it’s a small world” (must transfer from ECV to standard wheelchair)
  • Jungle Cruise
  • Disneyland Railroad
  • The Many Adventures of Winnie the Pooh (must transfer from ECV to standard wheelchair)
  • Pirates Lair on Tom Sawyer’s Island
  • Mark Twain Riverboat
  • King Arthur Carrousel
  • Finding Nemo Submarine Voyage (alternate experience)
  • Disneyland Monorail
  • Star Wars: Rise of the Resistance (transfer access vehicle available)
  • Red Car Trolley (must transfer from ECV to standard wheelchair)
  • Monsters Inc. Mike & Sulley to the Rescue! (must transfer from ECV to standard wheelchair)
  • Toy Story Midway Mania! (must transfer from ECV to standard wheelchair)
  • Pixar Pal-A-Round (must transfer from ECV to standard wheelchair)
  • Jessie’s Critter Carousel
  • The Little Mermaid — Ariel’s Undersea Adventure (must transfer from ECV to standard wheelchair)
  • WEB SLINGERS: A Spider-Man Adventure (must transfer from ECV to standard wheelchair)

Is It Safe to Leave My Wheelchair at Disneyland While I Ride?

Guide to Using a Wheelchair or ECV at Disneyland - ecvYour wheelchair is most likely safe. You should, however, take extra steps to secure your belongings and the chair by removing the key from ECVs and taking valuables with you. (The Disneyland ECV keys come with a bracelet.) You can fold the seat back down when parking the ECV. That way the sun does not make your seat too hot. Keep your receipt with you just in case. Only park in designated areas or Disney employees may move your wheelchair. Chances are they will move it even if you do, but most of the time it is to move it closer to you so it is there for you when you exit the ride.

How do Genie+ and Lightning Lane Work When Using a Wheelchair at Disneyland?

Remember how we mentioned the new free Genie service? Well, there are also optional paid services you can use in the Disneyland app to skip the standard queue for select rides. Everyone, including people collecting return times for disabilities, can opt to pay for Genie+ or individual Lightning Lane selections to use the Lightning Lane instead of the standard queue. Lightning Lane is basically the re-branded FASTPASS entrance now that FASTPASS has been retired. (It's a lot to process, so read up on these new services in our Disneyland Genie+ FAQ.)

Guide to Using a Wheelchair or ECV at Disneyland - Person scans in at Rise of the Resistance

The Genie+ and individual Lightning Lane selections use a separate system from the disability return times, so they do not affect one another. You can use both at the same time. Using both will really help you maximize your time and skip the lines. You can use a Lightning Lane for a ride or two while you are waiting for your disability return time to become active.

We recommend paying for Genie+, especially to shorten the wait at Disney California Adventure. For an additional fee per day, you can make ride reservations for select rides from your smartphone wherever you are. Throwing a mobility issue into the mix and trying to maneuver a wheelchair through crowds makes Genie+ well worth the price of saving time and the hassle of collecting a return time. Plus, it comes with unlimited PhotoPass downloads! We have hopping good news! We now sell discounted multi-day Disneyland Resort tickets loaded with Genie+, so you'll be ready to go as soon as you enter the park!

Keep in mind that Lightning Lane selections are one-hour return windows and you can only arrive up to 15 minutes late, whereas the disability return time does not expire until you use it or the park closes, offering more flexibility. The disability return times can be used for any ride in the park (including those with Lightning Lane entrances), but only select rides are offered on Genie+ or as individual Lightning Lanes. Knowing that may help you to manage your selections by using Genie+ for rides with a Lightning Lane and your disability return time for rides without a Lightning Lane. You can only hold one disability return time at a time, so it’s smart to use both services when using a wheelchair.

How Does Using a Wheelchair at Disneyland Affect Shows?

Guide to Using a Wheelchair or ECV at Disneyland-Lion King

Each show may have different policies, so it’s always a good idea to ask cast members in advance. For the most part, cast members usually let people with disabilities get seated and settled in designated areas first before letting in other guests. That way, the guests can either stay in their chairs and sit in designated areas with a companion or transfer to a theater seat. Depending on the situation, you may take the wheelchair to the seat, transfer and have a party member park the wheelchair, or you can park outside and walk to your seat.

At the Tale of the Lion King at Fantasyland Theater, head to the far right when facing the stage. Guests with disabilities are admitted before the rest of the audience so they can find the best location for their needs and get settled.

Some shows have areas with companion seats where people can view the show from their wheelchairs if that is a better option for them. For example, benches at the Royal Theatre do not have backs or arms. So a person who needs more support might find a wheelchair or ECV to be more comfortable. 

Guide to Using a Wheelchair or ECV at Disneyland - disabled viewing areaThe following shows and theaters can accommodate wheelchairs:

  • Great Moments with Mr. Lincoln
  • Enchanted Tiki Room
  • Fantasmic!
  • Royal Theatre shows
  • Shows at Fantasyland Theatre, such as Tale of the Lion King
  • Disney Junior Dance Party
  • Mickey's PhilharMagic at Sunset Showcase Theater
  • Rogers: The Musical at The Hyperion
  • World of Color (There is disability viewing near the back, and people in wheelchairs who have joined the virtual queue can also enter the Yellow area.)

What About Viewing Parades and Fireworks?

People using wheelchairs can watch parades and nighttime shows in any common viewing area. There may be some wheelchair viewing areas for parades. They are first-come, first-served, and you are not limited to using them. The disadvantage to sitting down in a chair is that it can be hard to see over people standing around you. So if you want the unobstructed view, you might choose to camp out early for that perfect front-row spot.

For fireworks, the back of Main Street, U.S.A. (closer to the train station but in front of the trees) is less crowded than the areas closer to the castle. You can still get that iconic castle view, along with any show elements that may occur on Main Street (for certain shows). A great location to see projections and fireworks without the crowds is near “it’s a small world.” You can also view fireworks from the viewing areas at Rivers of America! The projections are on water screens, and you can still hear the music.

How Do I Use the Restroom with a Wheelchair?

There are larger disability stalls in each bathroom. You can also find companion restrooms with additional space and privacy. Use the Disneyland app to locate the nearest one. At Disneyland, you'll find them here:

  • To the left of City Hall
  • Main Street, U.S.A. First-Aid Station (this is a good place to change an adult)
  • Enchanted Tiki Room
  • Hungry Bear Restaurant
  • Tom Sawyer Island
  • Fantasyland Theatre
  • Toontown
  • Star Wars: Galaxy's Edge

At Disney California Adventure, you can find companion restrooms:

  • Near the Chamber of Congress at the first Aid Station (this is a good place to change an adult)
  • Avengers Campus
  • Cars Land
  • Pacific Wharf (near Baby Care Center)
  • Across from The Little Mermaid — Ariel’s Undersea Adventure

Guide to Using a Wheelchair or ECV at Disneyland - Bathroom in Galaxy's Edge

The restrooms in Star Wars: Galaxy's Edge are a favorite of a friend who uses a wheelchair. They are spacious and there is more room around the sinks. Hop over to our guide to the best bathrooms at Disneyland for more bathroom tips.

What if My Child Uses a Stroller as Their Wheelchair?

Guide to Using a Wheelchair or ECV at Disneyland - Tag on stroller

There are places you cannot take strollers, but you can definitely take wheelchairs in the parks. So, what happens when your child with disabilities uses a stroller as a wheelchair? There is a special tag that can be placed on the stroller to indicate to cast members that that stroller is actually a wheelchair and can be allowed in restaurants and in lines for attractions or shows when other strollers have to be parked outside.

Tips for Using a Wheelchair at Disneyland

Guide to Using a Wheelchair or ECV at Disneyland - disneyland ecvHere are a few tips for using a wheelchair at Disneyland:

  • Try to plan your visit for a less-crowded time.
  • Spring for the ECV to save your energy over a standard wheelchair.
  • Bring USB phone power cords — the ECVs have USB ports and they charge your phones!
  • Arrive early to secure a chair — they can sell out!
  • Plan air-conditioned shows during the heat of the day.
  • If you have people who are at risk of falling, unable to walk long distances or cannot stand for long, definitely rent a wheelchair.
  • Make table-service restaurant reservations in advance and indicate a wheelchair-accessible table on the reservation.
  • Be patient: It is definitely challenging to maneuver through crowds with a wheelchair with people stepping in front of you.
  • Make yourself more visible. If you are new to using a wheelchair at Disneyland you'll find people's eyes are looking up instead of down. That means they might not see you right away. Wear light-up necklaces at night or string some battery-operated lights on your chair or ECV to stand out. Decorate the chair more Disney-like if you want to draw attention to it or attach a balloon or high flag to it.
  • Consult park maps and the Disneyland app for companion restrooms and important attraction information.
  • Consider using Disney Genie+ as well as disability ride return to save time in reserving Lightning Lane access without having to go all the way to the kiosk to collect a return time.
  • Never be afraid to ask a cast member for help or information.
  • View return times in the Disneyland Mobile app.
  • Have a friend or family member wet paper towels for washing hands or bring hand wipes. It can be challenging to access the crowded bathroom sinks from a wheelchair.
  • Always present the person using the wheelchair’s park ticket first when redeeming a return time.
  • Arrive early for shows to secure handicapped seating.
  • Plan breaks, and don’t overdo it!
  • If you use a stroller for support due to your disability, you can get a wheelchair tag for it. That allows you to keep it with you in queues and other areas where strollers are generally not allowed.
  • Get a stroller tag for strollers used as wheelchairs for children with disabilities.
  • Consider renting off-site to save money and make arrival easier. Then you'll have the wheelchair to use for your time outside the theme parks.

Overall, our friend had an amazing day using a wheelchair at Disneyland. I mean, she had us frogs there to hop along to help her maximize her time, guide her toward gentle rides she could enjoy and set the perfect pace for her day. On top of that, everyone at Disneyland was helpful and kind. They never rushed her and encouraged her to take her time getting in and out of rides. Her safety and dignity were of the utmost importance to the cast members. That made a huge difference in the whole experience and made special memories for everyone.

She used Genie+ along with disability return times to accomplish everything she wanted to do. She scheduled shows and indoor meals during the heat of the day to keep cool, and we all took advantage of the USB ports on the ECV to keep our phones fully juiced! We frogs got to experience things we’ve never seen when rolling with her (such as the ride in a Doom Buggy from the Haunted Mansion unloading area back to the loading area), and we got to experience the stretching chamber in reverse! It was hoppin’ fun for all!

Have you used a wheelchair in the parks? Tell us about your experience. Have questions about using a wheelchair at Disneyland? Share them in the comments below!

Related: Overview of Disneyland Disability Access Service (DAS)

Hoppy planning!

Keep hopping, Mommy Frog!
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Mar 12, 2024 at 8:48 p.m. Cathy Says...

I will stay at hotel by convention center and have an ECV delivered there for me to use. Are all shuttle busses handicap accessible? Hotel nor scooter companies seems to have an answer. Thanks for any info you can supply.

Mar 13, 2024 at 10:22 a.m. FrogBlog Says...

Hi Cathy!

Which shuttle service are you referring to? One of the most common services in the area (for travel between hotels and Disneyland) is the Anaheim ART bus service. There are bus stops near the hotels by the convention center, and all ART vehicles are accessible. However, if you're referring to a different shuttle service, let us know and we'd be hoppy to help.

Hoppy planning!

Mommy Frog

Feb 26, 2024 at 7:20 p.m. Krista Says...

Hi There! My son will have just had foot surgery and cant walk on his foot... We were thinking of getting him a knee scooter to navigate our upcoming trip. Can we get return times same as a wheelchair, since he wont be able walk up stairs or stand. Thanks in advance!

Apr 2, 2024 at 5:34 p.m. amber Says...

Hi there! My daughter just had foot surgery...same as your son. At this point she can't even put weight on it. Debating whether to try to reschedule the trip or use the knee scooter or a wheel chair? Any advice would be greatly appreciated!!

Feb 29, 2024 at 8:32 a.m. FrogBlog Says...

Hi Krista!

You should have the same accommodations as a wheelchair user. Some newer queues may be accessible and you do not need a return time for those (especially in Disney California Adventure), but Disneyland Park has several rides that can issue a return time.

Hoppy planning!

Mommy Frog

Feb 18, 2024 at 10:11 a.m. Tina Says...

So I’d like to rent an ecv for mom, she doesn’t really have any mobility issues, she just gets winded easily and it would be a good option. She’ll be able to walk and wait in a standby line, etc. So what I’m wondering is, where do we park the scooter while we go on the ride? In the stroller area?

Feb 20, 2024 at 7:52 a.m. FrogBlog Says...

Hi Tina!

For some rides at Disneyland Park and majority of rides at DCA, you may have the option to take the ECV through the queue. If not, typically the stroller area is a good place to park it, or if you can't find a good spot, you can always ask the ride attendant at the entrance and they'd be happy to assist.

Hoppy planning!

Mommy Frog

Dec 2, 2023 at 7:34 p.m. Bea Says...

Do you have a similar article with tips for WDW?

Dec 4, 2023 at 9:02 a.m. FrogBlog Says...

Hi Bea!

Yes, we do! Hop over here for our guide to using a wheelchair or ECV at Disney World.

Hoppy planning!

Mommy Frog

Sep 9, 2023 at 2:37 a.m. Stephen Buckles Says...

Is there an inspection needed for private electric scooters at DLand or DCV

Sep 13, 2023 at 4:33 p.m. FrogBlog Says...

Hi Stephen!

In terms of security purposes, yes, they will inspect scooters and make sure they fit size requirements, and look through bags so have them open and ready.

Hoppy planning!

Mommy Frog

Jul 27, 2023 at 6:31 p.m. Jeff Says...

Will DL allow my 16 year old daughter to operate a scooter from an offsite rental inside the park? She tore her ACL and we are supposed to leave in about a week from now.

Jul 28, 2023 at 9:34 a.m. FrogBlog Says...

Hi Jeff!

Guests can bring in their own ECVs (or otherwise, ones rented from outside companies) into the park. You would need to find a company that allows rentals to people under 18. (Disney does not allow its own ECV rentals to be used by guests under 18.)

Hoppy planning!

Mommy Frog

Apr 8, 2023 at 12:17 a.m. Beep Says...

Is it possible to rent a wheelchair in Disneyland and then hop with it to California Adventure?

Apr 11, 2023 at 4:26 p.m. FrogBlog Says...

Hi Beep!

Yes! You can rent one in the Esplanade between the parks and can take it to either park and Downtown Disney, but cannot take it past security checkpoints.

Hoppy planning!

Mommy Frog

Feb 20, 2023 at 3:46 a.m. Pep Says...

Hello, thanks for your article. You may have already answered this question but what do you recommend - a wheelchair or ECV scooter. I will be travelling with my 78 year old mum who absolutely loves Disneyland. It will be our first trip where we'll need to hire a chair as mum cannot stand for long periods of time. Also do we need to formerly register for disability? do we need a special pass? Thank you,

Feb 21, 2023 at 11:56 a.m. FrogBlog Says...

Hi Pep!

It's up to personal preference, though you may want to consider the major differences: ECV is less physically taxing as your mom would be in control of steering it (whereas a manual wheelchair requires her to push herself or someone to push it for her). Some attractions may require ECV users to transfer to manual wheelchairs in the queue, and if you're on a budget, an ECV would be much pricier to rent.

There is a Disability Access Service program designed for those who cannot wait in a standard queue, and you would need to register for DAS. Though if your mom only has a mobility issue, then DAS might not be necessary. The accommodation could simply be to use a wheelchair. If your mom has additional needs, then she might benefit from DAS.

Hoppy planning!

Mommy Frog

Feb 6, 2023 at 6:08 a.m. Sabre Says...

Thank you for all this great info! We are staying off site at a VRBO apartment across the street from Disneyland. We plan to rent an ECV from one of the companies that will deliver it to us at the apartment. Do you know if we could then take the ECV on to the tram that takes you to the front gate? We're staying in the "Magic way villas" on Walnut street if that point of reference is helpful.

Feb 9, 2023 at 2:38 p.m. FrogBlog Says...

Hi Sabre!

Since the Magic Way Villas are located near the edge of the Disneyland Resort (near the Disneyland Hotel and parking structure), you have two options. The first option would be to head toward the parking structure and, from there, you can hop on a park tram with your ECV and arrive at the entrance of the parks. A secondary option is taking your ECV through the nearby Downtown Disney entrance to the park.

Hoppy planning!

Mommy Frog

Dec 28, 2022 at 7:14 a.m. G Says...

I recently got ACL surgery and can walk for a while on my own, but standing for long periods is difficult. I originally planned to use DAS and then rent a manual wheelchair in the afternoon when I’m more fatigued because I won’t need it all day. Is it possible to rent the wheelchair in the morning and then park the manual wheelchair anywhere? Or should I just attempt to rent it in the afternoon?

Dec 28, 2022 at 8:22 a.m. FrogBlog Says...

Hi G!

Wheelchairs are first come, first served, so we'd recommend getting them first thing just to be safe if you feel you'll need it, since they can run out.

Hoppy planning!

Mommy Frog

Dec 14, 2022 at 2:56 p.m. Crystal Says...

Thank you for taking the time to create this article. It has helped me plan my Moms trip and I already feel less stressed and excited. You are awesome!

Aug 27, 2022 at 10:35 p.m. Lina Says...

When you say disability return time are you talking about DAS or do they also give people that are just in wheelchairs a return time also without using DAS?

Aug 30, 2022 at 3:05 p.m. FrogBlog Says...

Hi Lina!

People who use wheelchairs don’t need to use DAS, but they can also get return times from the ride locations in Disneyland. At times, they may send you to an alternate queue right away or give you a time to come back. At DCA, the queues are ADA compliant so you do not need to collect return times. You can generally take the wheelchair in the queues over there.

Hoppy planning!

Mommy Frog

Jul 14, 2022 at 12:06 a.m. Rusti Says...

I am planning on renting a scooter as I have an injury that makes it difficult to walk long distances. I will be able to stand in lines for the most part. Are there areas where I can park the scooter outside the rides, like the scooter parking? I will also need to park it for short periods of time so that I can take the toddler grandkids in their stroller while Mom and Dad ride.

Jul 14, 2022 at 2:58 p.m. FrogBlog Says...

Hi Rusti!

You may park it in stroller parking — and in general, if you're ever in doubt, ask a cast member, and they'll be able to direct you!

Hoppy planning!

Mommy Frog

Jul 9, 2022 at 10:13 p.m. SUPRMOM RO Says...

Hi-I'll only be able to walk with crutches for ou October Oogie Boogie Bash visit to DCA & Disneyland. I will be renting a wheel chair on my own. I'm very confused with whether I will need to get the DAS pass or if I can just go to the ides to get a return time or use an alternate entrance. What's the difference?


Nov 21, 2022 at 4:24 a.m. Mommmydana Says...

Get the das pass and try both they are very accommodating with the das pass idk about walking up without it? Because it's not really for wheelchairs as much as it is for people who physically or mentally/ emotionally unable to stand in line. Good luck and have a magical trip

Jul 12, 2022 at 1:15 p.m. FrogBlog Says...

Hi Suprmom Ro!

For strictly mobility issues, no DAS is needed. The queues at DCA are all accessible by wheelchair. You just need to go to the ride entrance, and if there is a separate loading area or a place to park the wheelchair, a cast member will direct you. (Usually, DAS is not in place for After Dark parties anyway because the lines are short!) If you're also visiting Disneyland Park, then you'll just go to the ride and the cast members will either direct you to the appropriate queue or give you a return time. It can vary by ride and how busy it is. There is a disabilities map you can pick up from Guest Relations that tells you what to expect at each ride.

Hoppy planning!

Mommy Frog

Apr 21, 2022 at 9:39 p.m. Lh Says...

How many people can ride with a disabled person ?

Apr 22, 2022 at 9:12 a.m. FrogBlog Says...

Hi LH!

If a person in your group has DAS, then up to five other guests can ride with them (for a total of six in the party).

Hoppy planning!

Mommy Frog

Apr 15, 2022 at 6:38 p.m. Mary Yohn Says...

Can the Toy Story parking lot buses accommodate ECV's? I have been unable to find a definite answer. I will be renting a 3 wheel Pride scooter.

Apr 18, 2022 at 4:19 p.m. FrogBlog Says...

Hi Mary!

Yes, each bus can accommodate up to two ECVs at a time and they will be secured on the bus.

Hoppy planning!

Mommy Frog

Apr 10, 2022 at 9:11 p.m. David Wyatt Says...

I was wondering if anyone has an update on WHERE there are power outlets INSIDE the Disneyland CA parks to recharge an ECV. I am renting an ECV from and they say their batteries last about 5 hours and to regularly recharge when you can while in any of the parks. Thanks.

Sep 22, 2022 at 6:34 p.m. Scooter Says...

The first aid stations might be a good place to plug in. I think Guest relations at the front of the park also has outlets . But I have only rarely lasted longer than my battery. 5-6 hours of on time = an 8+ hour park day because you are not leaving it on for every minute. It is off while eating or riding or waiting for a parade.

Apr 11, 2022 at 2:23 p.m. FrogBlog Says...

Hi David!

While we don't know all locations of the outlets, there are some outside of restrooms or hidden in planter boxes. We've seen one at the Galactic Grill in Tomorrowland and inside the Boudin Bread Tour at DCA. You'll have to be on the lookout, or you could try asking a cast member for suggestions.

Hoppy planning!

Mommy Frog

Mar 19, 2022 at 7:52 p.m. Becky Says...

We will be heading to Disneyland in about 3 weeks. My mom needs a ECV. Since it is Spring break I am worried about them selling out at the park before we're able to rent one. I guess my questions for you are 1) If we are there as soon as they open, do you think that we'll be ok and get to rent one? and 2) If we rent one from an off site company, do you know if ART is able to transport it with us from the hotel to the park?

Mar 21, 2022 at 12:30 p.m. FrogBlog Says...

Hi Becky!

There should be plenty of ECVs right at park opening, and all of the buses are ADA compliant and can accommodate two wheelchairs or two scooters.

Hoppy planning!

Mommy Frog

Mar 1, 2022 at 9:11 p.m. Yolanda Vasquez Says...

My 2 year old currently has a cast on her leg and I will need to use her stroller as a wheelchair. Where can I get the special tag that can be placed on her stroller from?

Mar 1, 2022 at 4:09 p.m. FrogBlog Says...

Hi Yolanda!

You'll need to stop by Guest Relations to discuss and receive a special tag for the stroller.

Hoppy planning!

Mommy Frog

Nov 4, 2021 at 8:48 p.m. Lisa A. Says...

We are staying in a condo behind Disneyland and need a push wheelchair for my mom. Can I rent out Disneyland's wheelchairs for multiple days and take it back to the condo or do I need to rent from an off site place?

Nov 5, 2021 at 9:18 a.m. FrogBlog Says...

Hi Lisa!

Disneyland wheelchair rentals cannot be removed from the parks, but we'd recommend looking into ScooterBug.

Hoppy planning!

Mommy Frog

Sep 8, 2021 at 2:41 a.m. Nancy Says...

I tried calling Disneyland mobility services and they couldn't answer a question for me, I'm hoping you can. On rides with moving platforms like Haunted Mansion, it's mentioned the platform can be slowed or stopped. Which cast member would I ask, the one asking for how many in the party or do I ask earlier than that? Not sure if there is a special pass I need to get that easily tells the cast member we could use the slow down.

Sep 8, 2021 at 1:11 p.m. FrogBlog Says...

Hi Nancy!

If you are riding in a wheelchair or ECV down to the loading area, a cast member will be there to assist you. There are certain vehicles that open wider that they will know to put you in and slow the ride down or stop it based on your needs. If you are parking your chair outside and walking to the ride, just before you board, there is a cast member telling you which vehicle to enter. You can ask them and they can assist you.

Hoppy planning!

Mommy Frog

Feb 23, 2020 at 7 p.m. Ashley Yancey Says...

What about long lines getting through security? My husband can walk around easily enough, but waiting in long lines just about kills him. Is there a disability line or something?

Feb 24, 2020 at 2:10 p.m. FrogBlog Says...

Hi Ashley!

Unfortunately, no, there isn't a disability line available through security. Our friend had that same challenge. Lately, we have found a shorter or much more manageable line coming from Toy Story Lot. If it’s crowded, they can open security at the lot now (before you even board the buses) so you skip the line at Harbor security, or the busses will funnel you into a shorter line than the rest of the crowd.

Hoppy planning!

Mommy Frog

Feb 26, 2020 at 4:24 p.m. Ashley Yancey Says...

Thank you!

Feb 26, 2020 at 10:35 a.m. FrogBlog Says...

You're so welcome, Ashley! Thanks for hopping by!

Hoppy planning!

Mommy Frog

Jan 23, 2020 at 5:13 p.m. Bill Says...

Thank you for your efforts!!

Jan 23, 2020 at 4:24 p.m. FrogBlog Says...

You are so welcome, Bill - we're just hoppy to help! Thanks for taking the time to leave us some kind words :)

Hoppy planning!

Mommy Frog

Dec 26, 2019 at 9:43 p.m. Kelsey Says...

I noticed you said you were able to leave your walker when you rented the EV. Do you think we would be able to leave a push wheelchair when we rent an EV? My mother would like to have the EV just in the parks and then a push wheelchair when transporting to and from the parks/hotels. But I have no idea where I can put the push wheelchair when she switches to the EV!

Jan 2, 2020 at 8:08 a.m. FrogBlog Says...

Hi Kelsey!

We must have had some extra pixie dust sprinkled for us that day, because when we checked with Disneyland, their official policy is that push wheelchairs cannot be stored there. The cast member we spoke with said that the best plan would be to rent a wheelchair or ECV in advance from ... they can deliver it to your hotel! Hope this helps!

Hoppy planning!

Mommy Frog

Mar 7, 2020 at 11:46 p.m. Ianto Jones Says...

This is news to me (re: unable to leave manual chair there). I have my own powerchair, but it doesn’t have the world’s greatest range.

We used to frequently bring my manual chair, get a claim check at the wheelchair distribution door, leave the manual chair and then swap it out for my powerchair when my battery died.

Separately, my spouse has MS. Sometimes fine for daytime but then sundowns. But walking as much as possible with her rollator is best for her.

So we would sometimes get a claim check for her scooter, and swap it for her rollator when she got too tired.

Is this no longer possible?

A side note - the standard rental manual chairs are HUGE.

If you are slight you will not be able to push yourself because you won’t be able to reach over the armrests to the push-wheels.

I don’t know if it is still true, but they USED to keep some smaller (older) wheelchairs in the far back (which not all CMs seemed aware of).

Requesting a “child’s wheelchair” was the solution. Haven’t tested in a couple years; may no longer be an option.

Mar 16, 2020 at 4:46 p.m. FrogBlog Says...

Hi Ianto!

We have asked the question on the phone about checking a chair and they said no, but you never know what a cast member might do to help you out in person. They let us check a walker so they may continue to help you out with a chair. Cast members love to help when they can! When they do the unexpected we call it getting sprinkled with pixie dust! That's a good tip about the "child's wheelchair." We will have to hop by and ask about it and checking a chair!

Hoppy planning!

Mommy Frog

Dec 19, 2019 at 9:37 a.m. Dee Says...

I recently was diagnosed with a lung condition but was hoping to get a pass this up-coming year. I don't think I would have any problem standing in line or getting in and out of the rides on my own but I'm pretty sure I don't have the lung power to got racing from ride to ride like in the past. Can I rent an ECV and then park it at each ride to get in the reg line? Do they have keys? How far is parking from line entrances? Does one have to have a disabled tag to rent an ECV? To park in the handicapped parking?

Dec 23, 2019 at 10:28 a.m. FrogBlog Says...

Hi Dee!

You can definitely rent an ECV (you need no disability pass to rent one) and may choose to park it and hop in line or receive a return time from the ride so that you may bring it closer to the ride. Whatever works best for you! Parking areas may vary, but if you use the accessible entrance, you will be able to park it closer than if you were to park it yourself near stroller parking. You take the key with you and any valuables. The Cast Members tend to help you more if you take it to the ride and it is usually in an area with fewer park guests. To park in a handicapped space with your car, you will need a tag. Hope this helps!

Hoppy planning!

Mommy Frog

Dec 16, 2019 at 4:22 p.m. Allie Says...

Hello, am I allowed to use a knee scooter in Disneyland? I have never seen one at Disneyland and just want to make sure they are allowed. Thank you!

Dec 17, 2019 at 3:29 p.m. FrogBlog Says...

Hi Allie!

Yes, mobility aids, such as a knee scooter, are allowed!

Hoppy planning!

Mommy Frog

Jul 16, 2019 at 8:07 p.m. Eric Says...

Do you know if Disneyland offers orthopedic wheelchairs for people who need to have a leg elevated? Or are they standard sit chairs?

Aug 19, 2019 at 5:46 a.m. Sue Says...

This is great news. It is my biggest concern as I will have to be able to elevate my ankle. Are there limited ones that have this feature or do all? Off site rentals were also mentioned; do you have a name and location? Thank you.

Jul 16, 2019 at 4:22 p.m. FrogBlog Says...

Hi Eric!

They do elevate.

Hoppy planning!

Mommy Frog

Jul 6, 2019 at 10:06 p.m. Lisa Says...

Thanks - really helpful. Will be visiting from Australia and this was the last thing I thought I would need when booking the trip! Doctor has told me to swallow my pride and hire something due to recent ankle injury. Was unsure what to do. Great to get some tips.

Jun 8, 2019 at 7:40 p.m. Bobby Says...


What about my own wheelchair. I’m quadriplegic, and have to stay in my specially built chair for medical reasons. So I’d be limited to what I can get in as is. Will I be able to go anywhere the ECV can go?

Also wondering about the new star wars park rides

(Millennium falcon...).

Jun 10, 2019 at 12:40 p.m. FrogBlog Says...

Hi Bobby!

For Millennium Falcon, you'll have to transfer from the chair and the ride seat does not have arm rests. You can go anywhere the ECV will go, but there are limited attractions that allow you to stay in the chair. You will, however, be able to stay in your chair throughout shows. Hope this helps!


Jun 4, 2019 at 11:23 p.m. Jill Says...

Always awesome posts. Didn't think I'd have to research a wheelchair for our upcoming DL trip but with my sons somewhat emergency appendectomy 7 days before our trip, I'm now trying to plan one more thing ;-)

Jun 7, 2019 at 7:56 a.m. FrogBlog Says...

Thanks so much, Jill! So sorry to hear about your tadpole. Have a wonderful trip!

Hoppy planning!

Mommy Frog

May 14, 2019 at 1:56 a.m. Holly Says...

Thank you so much for this info. Great tips regarding parking and passes. We are going in June and I am debating back and forth if I should hire a something. I have a cane with a fold out seat as standing is very uncomfortable. Walking can be painful, I have good days and bad. I think I need to get over it and just make my day there as comfortable as possible.

May 14, 2019 at 8:36 a.m. FrogBlog Says...

Hi Holly!

You are so welcome - we are just hoppy to help! There is so much walking and standing when you visit the parks, so we agree that making your day as comfortable as possible is the best way to go :) Have a magical trip!

Hoppy planning!

Mommy Frog

Apr 3, 2019 at 12:15 a.m. Beth Daly Says...

How is wheelchair rental affected if you leave the park for an afternoon rest and then return a couple of hours later? Can you just park it somewhere and hope it is there when you return? What if someone takes your Disney chair and you have nothing to return at the end of your day? Can you take your Disney wheelchair from one park to another on the same day?

Apr 3, 2019 at 8:55 a.m. FrogBlog Says...

Hi Beth!

The wheelchair rental station is inside security and outside the parks in the esplanade. You can definitely park hop with the wheelchair, and you can take it into Downtown Disney because Downtown Disney is inside the security checkpoint. But if you want to get your deposit back, you should return it to the rental location.

Hoppy planning!

Mommy Frog

Apr 3, 2019 at 3:03 p.m. Beth Daly Says...

Thank you!

Apr 3, 2019 at 10:06 a.m. FrogBlog Says...

Hoppy to help, Beth! :)

Mar 7, 2020 at 11:51 p.m. Ianto Jones Says...

Inaccurate, at Disneyland Resort (California). The rental booth is inside security but outside oth Disneyland and DCA. You can absolutely park hop in the chair or ECV; just can’t go back through security.

I don’t know if the Downtown Disney District is included ( is that it is inside security).

Mar 16, 2020 at 4:45 p.m. FrogBlog Says...

Hi Ianto!

You are toadally right - this is our mistake and it looks like we may have answered with the Florida parks in mind! So sorry for the confusion. Like you mentioned, at Disneyland Resort, the wheelchair rental is inside security and outside the parks in the esplanade. You can definitely park hop with the wheelchair, and you can take it into Downtown Disney because Downtown Disney is inside security. But if you want to get your deposit back, you should return it to the rental location.

Hoppy planning!

Mommy Frog

Feb 16, 2019 at 12:53 p.m. Toni Says...

Is it possible to charge your scooter while on a ride? I have read that some scooters only have 10 miles of charge. If so we may need to have a charge in the mid day.

Feb 21, 2019 at 5:29 p.m. FrogBlog Says...

Hi Toni!

We are not sure if there are outlets near the rides. The Disneyland scooters have plenty of charge to make it through the parks, but if you bring your own, you will have to be on the lookout for outlets. There are some outside some restrooms, and they are often hidden in planter boxes. There is one at the Galactic Grill in Tomorrowland. And we’ve seen one inside the Boudin Bread Tour in DCA. You might be able to charge while you eat!

Hoppy planning!

Mommy Frog

Jun 19, 2022 at 4:03 a.m. Phred Says...

There is an ac outlet in the tree planter directly across the parade route from the pretzel cart near Fantasy Faire gifts

Jan 19, 2019 at 3:18 a.m. Laura Williamson Says...

Thank you for posting this. We are doing Disneyland for the first time in late September. I need an ECV for mobility issues so I was happy to read that your friend had a pleasant experience . I had a good experience in Disneyworld and was hoping it might be the same . I would suggest tying a scarf or something colorful to your chair to distinguish it from the crowd. I will be renting my ECV and having it delivered to my hotel. That way I don’t have to worry about getting to the park too late. Also, when you use theirs it is a mess to return in the evening.

Dec 20, 2018 at 10:38 p.m. Emma Says...

Thanks for the info! I’ll be taking my mom in a few weeks. She’s able to stand in lines and get in and out of rides perfectly fine, but won’t be able to walk around the park between rides, so we’ve decided to have her use a wheelchair. Our main concern is where to park the wheelchair while in line and on rides as we’re afraid someone may take it. Any suggestions? Also are the parking areas the same as where people usually leave their strollers outside of the rides? Thank you!

Dec 28, 2018 at 9:26 a.m. FrogBlog Says...

Hi Emma,

Take the wheelchair to the ride and they can direct you on where to safely park it. It may vary per ride, but many rides have somewhat secure areas to park the wheelchair and may offer you a return time so she may not have to stand and wait a long time. It is not likely that the chair would be stolen, but be sure to take any valuables with you.

Hoppy planning!

Mommy Frog

Sep 25, 2018 at 8:52 p.m. David Troy Says...

Hi,we're going to Disneyland and Ca Adventure in November. I am confinded ro a ECV and cannot stand or walk. Should I rent a power wheelchair for 3 days at Disneyland/Cal Adv? Are they hard to learn how to drive? I weigh 225lbs, I have strong arms and I transfer from ECV to shower chair at home. I'm sure I could transfer if there is something on the chair to hold on to.

Tha ks for any help out there, oh.. mlm I'm 69 years old.

Sep 25, 2018 at 10:33 p.m. FrogBlog Says...

Hi David!

We aren't quite sure of the answer here, but want to welcome the Frog Pond to chime in with their expertise!

Hoppy planning!

Mommy Frog

Aug 11, 2018 at 5:41 a.m. Thomas C Helm Says...

I had no issues with access to rides with my ECV. (rented from an off-site vendor) Generally, we were directed to the exit, whereby, we would go "the wrong way", to a parking/boarding area. In fact, it was better than a fastpass in terms of waiting and riding the attraction. My (adult) daughter was needed to assist me in getting off of my scooter and into/out of the seat. I didn't feel self concious about inconveniencing anyone, nor slowing down others.

Aug 27, 2019 at 9:52 p.m. Toni Norwood Says...

Hi Thomas -

I will have to rent an ECV while at Disneyland on September 2nd. Where is the offsite vendor located where you rented your ECV and what was the cost?

Once you rented the ECV, how did you get to the Disneyland entrance?

Your information would be extremely helpful and I would be very appreciative of your response.

Thank you... Toni

Aug 9, 2018 at 7:43 a.m. Sandy T Says...

Like your friend, my dad uses a walker for short distances, but has his own ECV for longer trips. I was disappointed with our last Disneyland trip, because of how difficult it was for my father to do so much in his ECV. Yes, the cast members were kind, but so many had no idea what to do to accommodate him or his chair. The big issue was when his battery was dying. It was the longest he’d ever taken out his ECV, and knew he’d have to charge it, but we honestly felt, “this is Disneyland! Of course it won’t be a problem!” We expected some sort of waiting area where he could plug in while we went on a line or on a ride. Well, we were wrong. Employees had no idea what to do with someone who brought their own ECV. If you rent there, and the battery dies, they bring a new battery or a whole knew scooter. No one had any idea where he could charge his ECV. The best they could recommend was in the men’s room, which meant he was 1)sitting in the men’s room for 20 mins 2) blocking the men’s room entrance for 20 mins. Finally a worker came in and tried to move his ECV to a better angle so as to not block the door as much, but finally Dad gave up and left. When workers had no clue what to do, I finally took it upon myself to ask around. By now, we were in Downtown disney for dinner, and no one had any idea where he should go, or what to do. A couple of store out right refused to allow him to use their outlets. Eventually, I found the Rainforest cafe manager, who kindly let him plug into an outlet in a back corner, while we waited for our reservation. Again, still not long enough to finish out the night. So, he made it to Whispering Canyon, and charged just off the lobby, while others went to get the car. The check in clerk very kindly told security that the car had permission to come to the turn around, so that my dad would not have to go the parking lot.

It just didn’t make sense to us that having a location, or knowing of a location, to charge an ECV is not information they give to their cast members or managers at Disneyland. It’s sad, but my Dad said he can’t go back again.

Dec 2, 2023 at 7:41 p.m. Bea Says...

I had the same problem in WDW trying to find outlets to recharge my ECV last year. There are some, but usually the staff in area- even @ a guest relations kiosk- had no idea. It would help if there was a map of the outlets, as well as where to rent an extra battery (wish I'd thought of that, along with the locker idea!)...

Oct 9, 2019 at 12:22 a.m. Theresa Says...

Would it have been possible for you to bring a second fully charged battery as backup?

Feb 6, 2020 at 7:11 a.m. Ferrell Forehand Says...

That is exactly what I plan on doing! I have a second battery pack and I am going to bring it in with me. Rent the large locker for $10 for the day and leave it in there. It would be really nice if they had the foresight to put an electrical outlet in the locker so that one could be recharging while you use the other. Even without being able to recharge, that should give me 25 miles for the day.

Sep 18, 2022 at 11:43 a.m. Nancy Says...

For our trip in November that's what I plan on doing too and I just received my second battery. I hadn't thought about putting it in a locker though. That's a great idea seeing as how the backpack on my scooter will probably be full. ????

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