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Overview of Disneyland Disability Access Service (DAS)

by Mommy Frog on May 1, 2019 22 Los Angeles

Overview of Disneyland Disability Pass (DAS)Disneyland Resort makes for a magical family vacation. However, you may have questions or concerns if visiting the theme parks with someone who has special needs. Not to worry, frogs! You will still have a magical time. Disneyland Resort helps guests navigate the challenges of visiting the parks whether you have someone with a chronic illness, a physical disability, an injury, a cognitive disability or autism. Today, we're going to cover one of the services the parks offers to those with certain disabilities — Disneyland Disability Access Service (DAS).

Disneyland Disability Access Service (DAS), Disneyland's disability pass, works to meet park guests’ needs on an individual basis. We're here to answer some basic questions about DAS and refer you to the right source at Disneyland so they can get you on your way.

Overview of Disneyland Disability Access Service

What is DAS?

Disneyland Disability Pass - DAS Line at Small World

The Disneyland Disability Access Service is a service for guests who have disabilities that do not allow them to tolerate waiting in a standard line. Instead of waiting in the line, the guest and his or her party use the DAS pass to schedule a return time to ride attractions. The wait time is comparable to the current attraction wait time, but the guests using DAS are free to wait elsewhere and enjoy other park entertainment. Guests may only have one active return time at a time. Once you go on the ride, you can schedule your next return time. You can schedule another time for the same ride or for a different ride. Ride times remain active until park closing.

Disneyland Disability Access Service is the same policy as at Disney World Orlando. (Read more about Disney World Disability Access Service.)

Who can use the Disneyland disability pass?

The DAS is for guests whose disability keeps them from waiting in the conventional line. Many disabilities are not visible to others. DAS is a way to meet the needs of guests with special circumstances that make it difficult or impossible to wait in a standard queue. A guest whose disability is based on needing to use a wheelchair or scooter does not need DAS. If a guest in a wheelchair has additional needs, then that person should speak to Guest Relations.

How do I acquire and use the Disneyland disability pass?

Here is a step-by-step guide to using the Disneyland Disability Access Service:

  1. Enter a theme park.
  2. Stop by Guest Relations. At Disneyland, visit City Hall or any of the Guest Relations kiosks. At Disney California Adventure, visit the Chamber of Commerce or any of the Guest Relations kiosks. The kiosks usually have shorter lines than City Hall and Chamber of Commerce. Bring all of the valid theme park tickets or passes for each member of your group with you.
  3. Explain your disability to the cast members. Be as detailed as possible so they can provide accommodations based on your specific needs.
  4. If they determine that they will provide DAS, they will have the guest or his or her guardian register. Provide the valid park ticket for each member of the party upon signing in. The guest may have his or her photo taken, but the guardian may have his or her photo taken if that is preferred. The guest will sign and accept the conditions. Once your DAS expires, you will have to re-register for a new one. DAS Passes generally expire after 14 days, depending on the ticket. Annual Passholders may obtain DAS for up to 60 days.
  5. You may obtain your first ride time immediately upon receiving DAS. You must have the valid theme park ticket for each person in your party who wants to ride with you at this time.
  6. Obtain additional return times at any Guest Relations kiosk. Present the park ticket of the guest receiving DAS benefits (the guest with DAS does not need to be present). You do not need to present other party members’ tickets to reserve because they are electronically linked to the main DAS user. Let the Cast Member know if all members want to ride, or just certain members. If you are park hopping, you may reserve DAS return times in either park.
  7. The guest who has the DAS must ride with the guests in their party and must scan his or her ticket first before other party members or an error message will occur. Each person must scan their park ticket upon entering.
  8. Keep in mind that you can usually go to the exit of certain Fantasyland rides without obtaining a return time (including Pinocchio's Daring Journey, Snow White's Scary Adventures and Mr. Toad's Wild Ride).

Overview of Disneyland Disability Access Service - Star Wars Kiosk

How do I find a Guest Relations kiosk?

Look on the park map for the "i" symbol. At Disneyland, there are kiosks in front of Plaza Inn (that's a new location for the kiosk that used to be in front of the Jolly Holiday Bakery Cafe), in New Orleans square near Haunted Mansion, in Fantasyland near Dumbo and in Tomorrowland near Star Tours. In Star Wars: Galaxy's Edge, look for a pile of crates next to the tunnel for the middle entrance to the land (coming from Frontierland). That location may change, so look for the crates and the cast members in plaid. At Disney California Adventure, the booths are located on Buena Vista Street near Carthay Circle, near the entrance to Cars Land and at Pixar Pier across from Incredicoaster. The kiosks usually look like a podium with an umbrella and have cast members waiting to serve you and answer any questions.

We are using or renting a wheelchair. Do we need DAS?

Disneyland Disability Pass - Disneyland Wheelchair Sign

If you use a wheelchair or scooter, you do NOT need DAS at Disneyland. Guests using a scooter or wheelchair can either wait in a standard queue, use a separate accessible queue or receive a return time that is comparable to the current wait time, depending on the attraction. Many lines in Disney California Adventure are wheelchair accessible. Pick up a Guide for Guests with Disabilities from Guest Relations to get an overview of services, facilities, companion restrooms and the Mobility Access details for each ride. You can hop here to find tips specific for using a wheelchair at Disneyland. We have visited Disneyland with a friend who uses an Electric Convenience Vehicle in the park, but also has some special needs in addition to mobility issues, so she did qualify for DAS. But generally, guests in wheelchairs do not need to use DAS.

What can we do while we wait for our ride time?

Disneyland Disability Pass - Olaf, Kristoff and Guests

You can meet a favorite Disneyland character, eat some food, visit another attraction, see a show, go shopping or enjoy park entertainment.

Do I have to ride the attraction at the exact return time listed?

No. Return times are valid until they are redeemed or the park closes. If you no longer wish to ride, inform a cast member at an information kiosk.

What if we have to leave the line due to disability?

If you have to leave a line, talk to the nearest cast member or Guest Relations kiosk in the park.

What if DAS doesn’t work for us?

Disneyland is committed to accommodating guests with disabilities and their varying needs. If you have a truly unique situation, such as a person whose disability limits choice of attractions or limits the amount of time they can spend in the park, then talk to Guest Relations once you are in the park.

Can I use DAS with other services?

Disneyland Disability Pass - Disney California Adventure Fastpass

In addition to using DAS, you can also use FASTPASS and Rider Switch, which are just a couple of our favorite ways to maximize time at Disneyland. You can acquire FASTPASS to shorten your wait for rides that offer FASTPASS service. If you have a non-rider who needs supervision (including a small child who is not riding, a person with disabilities who is not riding or a service dog), ask at the ride entrance about Rider Switch. One person can supervise the guest while the rest of the party rides. Then, you can swap out the sitter with the Rider Switch pass so they can skip the line once the rest of the party has exited the ride. Some rides provide cages for service animals. Bring all party members to the line entrance, and a cast member will scan the park tickets for the supervising party so that they can receive a return time without having to wait in line. Another tool that works for riders ages 7 and up who do not require assistance or supervision is Single Rider, which is offered at select rides.

How does MaxPass work with DAS?

MaxPass is a paid option for making and managing FASTPASS reservations through the Disneyland app. We have a full post on Disney MaxPass here. We have a friend who has disabilities that would qualify him for DAS, so we recently park hopped with him to see how DAS and MaxPass work together, visiting both Disneyland and Disney California Adventure. We are hoppy to report that it worked great! We were able to reserve FASTPASS return times through the app and DAS return times by visiting the Guest Relations kiosk. All of our reservations showed up in the Disneyland app, making it easy for us to keep straight (since the DAS return times are not written down, having the reminders on the app helped us remember and stay on schedule). As soon as we used a DAS return time, we scheduled the next one. We usually had a couple of FASTPASS reservations and a DAS ride time scheduled at a time. Once the DAS return time is valid, you can visit the attraction from that point until the park closes. The DAS return times do not expire until the end of the day, and this gave our DAS user the flexibility of managing his day, working the DAS return times in between the FASTPASS return windows, which are not flexible.

Disneyland Disability Pass - MaxPass

We developed some pro tips to maximize using both Disneyland disability pass and MaxPass:

  • Use MaxPass for rides that offer FASTPASS.
  • Save DAS for rides that do not offer FASTPASS — unless the return times are a long way off or they have run out of FASTPASS return times for the day.
  • Use the time you would have spent waiting in line to enjoy parades and shows, to eat or to meet characters.
  • You can get a DAS return time directly from a cast member at some rides rather than visiting a kiosk, but that is good for that ride and not for selecting other rides.

You can apply these tips to the free paper reminder FASTPASS system, as well. Families using DAS might find the paid MaxPass to be more convenient. When you have someone with special needs, you might not be able to move about quickly or as freely, so having MaxPass is especially valuable. Because you can reserve return times from anywhere once you have entered the park for the day, it can save a lot of walking and keep you cooler than running for the original FASTPASS tickets. Our friend who used DAS doesn’t sweat, which can put him at risk for overheating on a hot day. Combining DAS with MaxPass enabled him to do and see a lot while managing his body temperature in shaded and air-conditioned areas so he would not overheat. This allowed him to stay in the park longer than he might otherwise have been able to do, and he accomplished everything he wanted to do in both parks while staying healthy and comfortable.

Can I view DAS times in the Disneyland app if I don’t have MaxPass?

Yes! It can get confusing to remember DAS return times, especially when you are also using FASTPASS and even Rider Switch. That’s just too many times to keep track of! They all start to blend together in my head and mistakes can happen. You can use the Disneyland app to manage all of these return times and keep them straight so you don’t miss anything, even if you are using the free paper FASTPASS system. To link your party members’ tickets to the Disneyland app, go to the app’s home screen, click My Tickets, then the + at the upper right corner, then Link Tickets & Passes. You scan the barcode for the pass or ticket (or type in the number). Then, you can manage your FASTPASS reservations (and even cancel them), view your DAS return times, see any Rider Switch return windows and see any Replacement FASTPASSes that may occur if you encountered any ride closures during your FASTPASS return window. This is such an improvement over trying to keep it all in your head and not being able to change your mind and cancel a FASTPASS.

How does DAS affect shows?

You may be eligible for a separate entry or waiting areas for some shows like Frozen — Live at the Hyperion or Mickey and the Magical Map. If you feel like you need special assistance, check with a cast member near the entrance and they can help you.

Are any other Disneyland disability services available?

There are many types of disabilities, and Disneyland does its best to accommodate them all. The general Guide for Guests with Disabilities covers information for guests with mobility issues, service animals, visual disabilities and hearing disabilities. Disneyland can provide a handheld device for assistive captioning and audio description. It is available with a $25 refundable deposit. There are also braille guides and portable tactile maps (also available for a refundable deposit). Sign language interpretation is available with advance reservation on certain days. Call 714-781-4636 option 1, option 0 for details. If you aren’t using DAS but have crutches or any difficulty walking, there are more accessible loading areas or elevators so you can avoid going up and down steps.

Be sure to pick up a Guide for Guests with Cognitive Abilities if someone in your group fits that description. There are break areas, companion restrooms and attraction guides available to support these guests.

Disneyland Disability Pass - Rental Sign

Disneyland rents strollers, manual wheelchairs and motorized scooters (Electric Convenience Vehicles). You might want to bring a cushion or pad for comfort when using a manual wheelchair. There are also off-site locations that offer rentals. If your child with cognitive or physical disabilities uses a stroller as a wheelchair and must remain in a stroller while in line, visit the Guest Relations office to receive a special tag that identifies your stroller or wheelchair so that you may use the stroller in line (since other guests are required to park strollers).

The Disneyland Resort can provide dietary accommodations for most food allergies, intolerances and special needs. You may request an accommodation in advance when making restaurant reservations. Many locations offer special menus upon request, or gluten-free alternatives.

Can I bring my service animal to Disneyland?

Disneyland Disability Pass - Disney California Adventure Therapy Dog

Leashed official service animals (dogs or miniature horses) are permitted at Disneyland. There are specific relief areas they may use. They may not be permitted on all rides. You may use portable kennels at large roller coaster-type rides or use Rider Switch. You can consult the Guide for Guests with Disabilities for more specific details about service animals.

Are there ways to prepare a person with cognitive disabilities and autism for a visit to Disneyland?

Do research in advance to learn about the parks. Reading the Undercover Tourist Disneyland blog is a great start! If someone in your party has a cognitive disability, there are several ways to prepare them for the visit. You can practice waiting in line before your visit. Even if you do not wait in a conventional queue with Disneyland DAS, chances are you will have to wait in security lines, character lines, food lines or entrance lines. Go over a timeline of the day so he or she knows what to expect. For example, you will park the car and go through security and ride a tram or bus to the entrance. You will go through the entrance to the park and then visit Guest Relations. Give him or her a map to follow. Talk about things you will see and hear and eat. Bring earplugs or noise-canceling headphones. A sensory toy or activity can be helpful, but don’t bring a beloved item that you cannot risk getting lost.

Disneyland Disability Pass - Guests With A Device For Waiting

You can prepare the guest for attractions by having them watch videos of rides they might be unsure about in advance. Check out our YouTube channel to watch many rides and shows at Disneyland. That can eliminate the fear of the unknown or help you avoid attractions that might be too stimulating or scary for them. Here is a handy guide you can use that provides Attraction Details for Guests with Cognitive Disabilities so you can plan and make the right choices for your party member with disabilities.

Make a plan in case you become separated, especially if you have a family member who gets easily distracted and tends to wander off. Choose a meeting location in advance, and stress the importance of getting help from a cast member with a nametag should you become separated. You might also create a name tag with the person’s name, your name and your cellphone number for them to wear (just in case). We suggest taking a photo of your family before entering the park, so you have a visual with the clothing everyone is wearing in case you need it later. Follow these tips for not getting lost at Disneyland.

If your child has a sensory processing disorder that puts him or her in danger of overheating, you might plan your trip for cooler weather, avoiding summer months through October. Prepare for warm days by dressing your child in light colors and bringing spray bottles of water to keep cool. Taking steps to avoid temperature discomfort can also prevent sensory overload and meltdowns (not the Olaf kind, but heat does have a way of leading to the other kind of meltdown).

After all that, just knowing to check in with Guest Relations upon arrival and where the kiosks are located can help you put your plan for the day in motion.

 Do I need to bring proof of a disability/special need to Disneyland?

No, you do not need proof of your disability. Disneyland takes guests at their word and doesn’t have the legal right to ask for it. Keep in mind that the more detail you can share with cast members, the better they are able to assist and accommodate you!

What if I have more questions about special needs at Disneyland?

Overview of Disneyland disability Access Service DAS - New Main Street Kiosk

You may call (714) 781-4636 if you have general questions before your visit. Discuss your specific questions with Guest Relations once you are in the park. You cannot receive advance accommodations before your visit. All accommodations will be determined on-site.

Some of these details may feel non-specific, and that is because Disneyland offers DAS and other services on an individual basis. Go to Guest Relations with any questions or concerns. A cast member will be happy to assist you. If you have a particularly challenging situation or a disability that is harder to explain, it can be helpful to supply them with as many details as possible.

Hopefully we have cleared up any confusion over the Disneyland disability pass and how to use it. Now that you know where to go and what to do, you can hop to it and have an amazing trip to the Happiest Place on Earth!

Are you familiar with using the Disneyland disability pass? Do you have any tips to share about making the most of your visit using DAS? Let us know in the comments below! 

Related: Guide to the Disneyland FASTPASS Service 

Related: Tips for Using a Wheelchair or ECV at Disneyland

Related: How to Take Disney MaxPass to the Max

Hoppy planning!

Keep hopping, Mommy Frog!
View Comments
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Jun 12, 2019 at 4:15 p.m. Maxine Says...

I have recently been diagnosed with IBD and had already booked our WDW holiday. Now I am worried about queing for long periods. Would I be eligible for DAS?

Reply
Jun 12, 2019 at 2:27 p.m. FrogBlog Says...

Hi Maxine!

Disney issues the pass on a case by case basis, so we recommend visiting City Hall upon arrival to see what your options are. You are not legally required to bring any paperwork with you, but if you're comfortable, it doesn't hurt to supply it.

Leap

Reply
Jun 11, 2019 at 5:48 a.m. Jules Says...

Hi.

I have severe anxiety that is exasperated by crowds, but I want to give my young daughter at least one trip to Disneyland. I'll suffer through my anxiety with medication throughout the day. Will a copy of my prescriptions that I'm given for anxiety help in getting the DAS? Should I get a letter from my doctor?

There are days I can't even work when the anxiety is bad. Any thoughts/help would be great.

Reply
Jun 12, 2019 at 8:18 a.m. FrogBlog Says...

Hi Jules,

Whatever information you are comfortable sharing will help cast members make a determination, so that would likely help.

Hoppy planning!

Mommy Frog

Reply
Apr 30, 2019 at 10:04 a.m. LB Says...

I have read that a disabled person can take a helper into Disneyland Paris free. I am going with my nieces, (one who is autistic) in July. Is there anyway to book tickets online or do we have to get them in the park. Thanks

Reply
Apr 30, 2019 at 3:54 p.m. FrogBlog Says...

Hi LB!

We aren't quite sure since this differs from the US parks, but looking at the ticket options online, it looks like you'll need to get the tickets inside of the park. There is, however, an international number and inquiry form for some information in advance that you can find here.

Hoppy planning!

Mommy Frog

Reply
Apr 25, 2019 at 11:30 p.m. Jennifer Hadlock Says...

I recently went to Disney California Adventure and due to having severe arthritis in both hips and lower back i needed a wheelchair. i was super relieved to find that even after arriving late Disney had a lot of manual wheelchairs available still. We have never needed to use wheelchairs at Disney until now and it was a very enjoyable experience!! only thing i have to recommend is to bring something soft to sit on as those manual wheelchairs are not comfortable to sit on for long periods at a time lol.

thank you for this info as we will be heading to Disneyland in a week or so and i can now be better informed of what to expect at Disneyland over California adventure. <3

Reply
Apr 26, 2019 at 8:59 a.m. FrogBlog Says...

That is a great tip, Jennifer! Thanks so much for sharing :)

Leap

Reply
Apr 8, 2019 at 2:01 p.m. Susan Says...

Why does Disney World take your picture when getting the DAS card? I thought maybe you got an ID but that did not happen. Do they see a picture of you when you check in at a ride?

Reply
Mar 23, 2019 at 3:56 a.m. Michelle Says...

I have an 8 year-old with a sensory processing disorder and a husband with MS. We are doing the one day passes so that we can do one park at a time, but I want to make the most of our time at each park and plan ahead. Is there a good schedule/itinerary that you have for kids with SPD/Autism for a day at Disneyland and a day at California Adventure? I would love to have some type of a plan since we have never gone as a family before. Any suggestions would be helpful!

Reply
Mar 26, 2019 at 7:34 a.m. FrogBlog Says...

Hi Michelle!

Definitely stop in at City Hall or Chamber of Commerce upon entering the park to let them know your party’s physical and sensory needs. They are a good launching point. They might grant you some assistance to help with waiting for rides and can give you a map for people with disabilities including pointing out quieter break areas if your son needs a quiet area. The Disneyland Website has a hopful guide with attraction details, so you know what sensory experiences to expect for attractions. You can watch videos of most rides on our YouTube channel to get a sense of whether they might be fun vs. overwhelming for your son. Arrive early, check in with City Hall, start out meeting characters, use MaxPass to make FASTPASS reservations to simplify your day and save the effort of walking to collect physical FASTPASSES, utilize any services Disneyland offers, and let your son be your guide. Find the experiences that most interest him (maybe are connected to his favorite Disney movies) and bring earplugs or noise-cancelling headphones if he is sensitive to loud noises. Take plenty of breaks throughout the day.

Hoppy planning!

Mommy Frog

Reply
Feb 25, 2019 at 4:37 p.m. Ida Blakely Says...

My 11 yr old daughter is on a ventilator lasting without power for 4 hours she is also wheelchair bound and my question is do you have a place I can charge her ventilator so we can continue to sight see and have as much fun as possible..This will be our first time as a family of 5 coming to Disneyland and would love to create great memories

Reply
Feb 27, 2019 at 9:06 a.m. FrogBlog Says...

Hi Ida!

There are limited outlets around the parks, though you can sometimes find them near restrooms and restaurants. I would check in with the First Aid stations in either park to see if they can accommodate that need. We would also love for you to be able to take your time and make lots of memories! Please keep us posted :)

Hoppy planning!

Mommy Frog

Reply
Oct 26, 2018 at 5:54 a.m. Christine Fisher Says...

We are AP holders. My son has DAS due to sensory issues and being on the spectrum. I was recently diagnosed with fibromyalgia. Some days I can't stand for long periods of time. Is it possible for more than one family member to have DAS?

Reply
Oct 26, 2018 at 7:47 a.m. FrogBlog Says...

Hi Christine!

Our best guess is that you'd likely be granted one DAS for your whole party. We recommend stopping by guest services to see if any accommodations can be made for you.

Keep hopping!

Leap

Reply
Sep 25, 2018 at 9:12 p.m. Marianne Hollerbach Says...

Visited Disney parks last month with my daughter and her family. Used both Fast Pass and DAS to enhance access to rides. I found the DAS registration and use very easy and it helped my time at the parks to be much more enjoyable. It sounds complicated but it really isn’t. I think the nature of a persons disability might impact how much they will enjoy some of the attractions and how well the DAS process works for them!

Reply
Jul 16, 2018 at 9:10 p.m. Vickie Montejano Says...

I have been on a ride at an amusement park, and the ride has broken down. We had to walk back and reboard. Thinking of going to Disneyland and will be taking disable family member. If a ride breaks down, what help does Disney provide to get them off a ride and back to the starting point/or exit?

Reply
Jul 17, 2018 at 5:40 p.m. FrogBlog Says...

Hi Vickie!

In our experience, we have seen wheelchairs being used to safely get disabled guests on and off of rides, and back to the starting point or exit. If you have any further questions, we recommend reaching out to Disneyland customer service at 1 (714) 781-4636.

Hoppy planning!

Mommy Frog

Reply
May 5, 2018 at 6:37 a.m. DJ Says...

As a cast member who works at Disneyland handling DAS this is such a great thorough explanation of our services. I wish everyone was able to read your blog coming in! Even the Maxpass update! Brilliant.

Reply
May 8, 2018 at 9:02 a.m. FrogBlog Says...

Hi DJ!

We're so hoppy you think so! We appreciate your feedback. :)

Hoppy planning!

Mommy Frog

Reply
Mar 29, 2018 at 5:05 a.m. Felix Benavidez Says...

Recent kidney transplant recipient. Scheduled to be at Disneyland on April 4th and 5th. Can I bring a backpack with me into the park. I also have to bring my medications and blood monitor. I have to drink large amounts of water. I'm I allowed to bring my own non chilled water filled containers into the park. Also have to take in large amounts of protein. I have been consuming pre packaged unsalted nuts as snacks through out the day. Will I be allowed to bring my snacks into the park. Will I be able to purchase unsalted meals at the park. Do you carry diet Spirit. Can only consume clear liquids. And that's just me.

i will be taken my two grandchildren along with me and 2 other family members. Grandchildren are Age 9 and 5. They both have disabilities. Boy has ADHD, Speech, Sensory and movement coordination problems. Girl has autism, ADHD, Speech and Sensory problems.

What suggestions to you have for which special passes to get.

Reply
Apr 5, 2018 at 12:51 p.m. FrogBlog Says...

Hi Felix,

You can bring in your own water and snacks as long as they are not in glass containers. Check out this list of prohibited items at Disneyland. Be sure to visit Guest Relations and ask about what accommodations can be made. You'll need to explain the situation with as much detail as you're comfortable with. Have a great trip!

Hoppy planning!

Mommy Frog

Reply
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