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Overview of Disneyland Disability Access Service (DAS)

by Mommy Frog on August 2, 2017 Los Angeles

Disneyland Disability Access Service Pinterest Header

As the “Happiest Place on Earth,” the Disneyland Resort makes for a great family vacation. If someone in your party has special needs, you might have a lot of questions or concerns that other guests don’t have to worry about. Whether you have someone with a chronic illness, a physical disability, an injury, a cognitive disability or autism, Disneyland Resort can help you navigate the challenges of visiting the parks and help you have a magical day. Today, we're going to cover one of the services the parks offer for people with certain disabilities— Disneyland Disability Access Service (DAS).

Disneyland understands that not all people have the same abilities, so the Disneyland Disability Access Service, or Disneyland Disability Pass, works to meet park guests’ needs on an individual basis. We’re here to answer some basic questions about DAS and refer you to the right sources at Disneyland so they can get you on your way.

Overview of Disneyland Disability Access Service

What is DAS?

Disneyland Disability Access Service - DAS Line at Small World

The Disneyland Disability Access Service is a service for guests who have a disability that does not allow them to tolerate waiting in a standard line. Instead of waiting in the line, the guest and his or her party use the DAS pass to schedule a return time to ride the ride. The wait time is comparable to the current attraction wait time, but the guests using DAS are free to wait elsewhere and enjoy other park entertainment. Guests may only have one active return time at a time. Once you go on the ride you can schedule your next return time. You can schedule another time for the same ride or for a different ride. Ride times remain active until park closing.

Disneyland Disability Access Service is the same policy as at Disney World. (Read more about Disney World Disability Access Service.)

Who can use the Disneyland DAS?

The DAS is for guests whose disability keeps them from waiting in the conventional line. A guest whose disability is based on needing to use a wheelchair or scooter does not need DAS. If a guest in a wheelchair has additional needs, then that person should speak to Guest Relations.

How do I acquire and use the Disneyland DAS?

Here is a step-by-step guide to using the Disneyland Disability Access Service:

  1. Enter a theme park.
  2. Stop by Guest Relations near the Main Entrance. At Disneyland, visit City Hall. At Disney California Adventure, visit the Chamber of Commerce. Bring all of the valid theme park tickets or passes for each member of your group with you.
  3. Explain your disability to the cast members. Be as detailed as possible so they can provide accommodations based on your specific needs.
  4. If they determine that they will provide DAS, they will have the guest or his or her guardian register. Provide the valid park ticket for each member of the party upon signing in. The guest will have his or her photo taken, but the guardian may have his or her photo taken if that is preferred. The guest will sign and accept the conditions. Once your DAS expires, you will have to re-register for a new one. DAS Passes generally expire after 14 days, depending on the ticket. Annual Passholders may obtain DAS for up to 60 days.
  5. You may obtain your first ride time immediately upon receiving Disneyland Disability Access Service. You must have the valid theme park ticket for each person in your party who wants to ride with you at this time.
  6. Obtain additional return times at any Guest Relations Information Center kiosk in either park.Present the park ticket of the guest receiving DAS benefits, but the guest with DAS does not need to be present. You do not need to present other party members’ tickets to reserve because they are electronically linked to the main DAS user. Let the Cast Member know if all members want to ride or just certain members. If you are park hopping, you may reserve DAS return times in either park.
  7. The guest who has the DAS must ride with the guests in their party and must scan his or her ticket first before other party members. Each person must scan their park ticket upon entering. Many rides have a second scanning point, so keep them handy.

How do I find a Guest Relations kiosk?

Look on the park map for the "i" symbol. In Disneyland there are kiosks in front of Jolly Holliday, near Haunted Mansion, in Fantasyland near Dumbo and in Tomorrowland near Star Tours. At Disney California Adventure the booths are located on Buena Vista Street near Carthay Circle, near the entrance to Cars Land and at Paradise Pier near King Triton’s Carousel. The kiosks usually look like a podium with an umbrella and have cast members waiting to serve you and answer any questions.

We are using or renting a wheelchair. Do we need DAS?

Disneyland Disability Access Service - Disneyland Wheelchair Sign

If you use a wheelchair or scooter you do NOT need DAS at Disneyland. Guests using a scooter or wheelchair can either wait in a standard queue, use a separate accessible queue or receive a return time that is comparable to the current wait time, depending on the attraction. Many lines in Disney California Adventure are wheelchair accessible. Pick up a Guide for Guests with Disabilities from Guest Relations to get an overview of services, facilities, companion restrooms and the Mobility Access details for each ride.

What can we do while we wait for our ride time?

Disneyland Disability Access Service - Olaf,Kristoff and Guests

You can meet a favorite Disneyland character, eat some food, visit another attraction, see a show, go shopping and enjoy park entertainment.

Do I have to ride the attraction at the exact return time listed?

No. Return times are valid until they are redeemed or the park closes. If you no longer wish to ride, inform a cast member at an information kiosk.

What if we have to leave the line due to disability?

If you have to leave a line, talk to the nearest cast member or Guest Relations kiosk in the park.

What if the Disneyland DAS doesn’t work for us?

Disneyland is committed to accommodating guests with disabilities and their varying needs. If you have a truly unique situation such as a person whose disability limits choice of attractions or limits the amount of time they can spend in the park, then talk to Guest Relations once you are in the park.

Can I use the Disneyland DAS with other services?

Disneyland Disability Access Service - Disney California Adventure Fastpass

In addition to using DAS, you can also use FASTPASS and Rider Switch, which are just a couple of our favorite ways to maximize time at Disneyland. You can acquire FASTPASS to shorten your wait for rides that offer FASTPASS service. If you have a non-rider who needs supervision (including a small child who is not riding, a person with disabilities who is not riding or a service dog), ask at the ride entrance about Rider Switch. One person can supervise the guest while the rest of the party rides. Then you can swap out the sitter with the Rider Switch pass so they can skip the line once the rest of the party has exited the ride. Bring all party members to the line entrance, and a Cast Member will scan the park tickets for the supervising party so that they can receive a return time without having to wait in line. Another tool that works for riders who are ages 7 and up and do not require assistance or supervision is single rider, which is offered at select rides.

How does MaxPass work with DAS?

MaxPass is a new paid option for managing FASTPASS reservations through the Disneyland app. We have a full post on MaxPass here. We have a friend who has disabilities that would qualify him for DAS, so we recently park hopped with him to see how it works, visiting both Disneyland and Disney California Adventure. It worked great. It was almost magical how easy it made it on him. We were able to reserve FASTPASS return times through the app and DAS return times by visiting the Guest Relations Information Center kiosk. All of our reservations showed up in the Disneyland app, making it easy for us to keep straight (since the DAS return times are not written down, having the reminders on the app helped us remember and stay on schedule). As soon as we used a DAS return time, we scheduled the next one. We usually had a couple of FASTPASS reservations and a DAS ride time scheduled at a time. Once the DAS return time is valid, you can visit the attraction from that point until the park closes. The DAS return times do not expire until the end of the day, and this gave our DAS user the flexibility of managing his day, working the DAS return times in between the FASTPASS return windows, which are not flexible.

We developed some pro tips to maximize using both DAS and MaxPass:

  • Use MaxPass for rides that offer FASTPASS.
  • Save DAS for rides that do not offer FASTPASS—unless the return times are a long way off or they have run out of FASTPASS return times for the day.
  • Use the time you would have spent waiting in line to enjoy parades and shows, eat or to meet characters.
  • You can get a DAS return time directly from a Cast member at some rides rather than visiting a kiosk, but that is good for that ride and not for selecting other rides.

You can apply these tips to the free paper reminder FASTPASS system as well. Families using DAS might find the paid MaxPass to be more convenient. When you have someone with special needs, you might not be able to move about quickly or a freely as other people, so having MaxPass is especially valuable. Because you can reserve return times from anywhere once you have entered the park for the day, it can save a lot of walking and keep you cooler than running for the original FASTPASS tickets. Our friend who used DAS doesn’t sweat, which can put him at risk for overheating on a hot day. Combining DAS with MaxPass allowed him to do and see a lot while managing his body temperature in shaded and air conditioned areas so he would not overheat. This allowed him to stay in the park longer than he might otherwise have been able to do, and he accomplished everything he wanted to do in both parks while staying healthy and comfortable

Are any other Disneyland disability services available?

There are many types of disabilities, and Disneyland does its best to accommodate them. Also, the general Guide for Guests with Disabilities covers information for guests with mobility issues, service animals, visual disabilities and hearing disabilities. Disneyland can provide a Handheld Device for assistive captioning and audio description. It is available with a $25 refundable deposit. There are also braille guides and portable tactile maps (also available for a refundable deposit). Sign language interpretation is available with advance reservation on certain days. Call 714-781-4636 Option 1, option 0 for details. If you aren’t using DAS but have crutches or any difficulty walking, there are more accessible loading areas or elevators so you can avoid going up and down steps.

Be sure to pick up a Guide for Guests with Cognitive Abilities if someone in your group fits that description. There are break areas, companion restrooms and attraction guides available to support these guests.

Disneyland Disability Access Service - Disneyland Stroller Shop Sign

Disneyland rents strollers, wheelchairs and motorized scooters. There are also offsite locations that offer rentals. If your child with cognitive or physical disabilities uses a stroller as a wheelchair and must remain in a stroller while in line, visit the Guest Relations office to receive a tag that identifies the situation so you may use the stroller in line since other guests must park strollers.

The Disneyland Resort can provide dietary accommodations for most food allergies, intolerances and special needs. You may request an accommodation in advance when making restaurant reservations. Many locations offer special menus upon request or gluten-free alternatives.

Can I bring my service animal to Disneyland?

Disneyland Disability Access Service - Disney California Adventure Therapy Dog

Leashed official service animals (dogs or miniature horses) are permitted at Disneyland. There are specific relief areas they may use. They may not be permitted on all rides. You may use portable kennels at large roller coaster-type rides or use Rider Switch. You can consult the Guide for Guests with Disabilities for more specific details about service animals.

Are there ways to prepare a person with cognitive disabilities and autism for a visit to Disneyland?

You can set you and your family up for success by doing your research in advance to learn about the parks. Reading the Undercover Tourist Disneyland blog is a great start! If someone in your party has a cognitive disability, there are several ways to prepare them for the visit. You can practice waiting in line before your visit. Even if you do not wait in a conventional queue with Disneyland DAS, chances are you will have to wait in security lines, character lines, food lines or entrance lines. Go over a timeline of the day so he or she knows what to expect. For example, you will park the car and go through security and ride a tram or bus to the entrance. You will go through the entrance to the park and then visit Guest Relations. Give him or her a map to follow. Talk about things you will see and hear and eat. Bring earplugs or noise-canceling headphones. A sensory toy or activity can be helpful, but don’t bring a beloved item that you cannot risk getting lost.

Disneyland Disability Access Service - Guests With A Device For Waiting

You can prepare the guest for attractions by having them watch videos of rides they might be unsure about in advance. Check out our YouTube channel to watch many rides and shows at Disneyland. That can eliminate the fear of the unknown or help you avoid attractions that might be too stimulating or scary for them. Here is a handy guide you can use that provides Attraction Details for Guests with Cognitive Disabilities so you can plan and make the right choices for your party member with disabilities.

Make a plan in case you become separated, especially if you have a family member who gets easily distracted and tends to wander off. Choose a meeting location in advance, and stress the importance of getting help from a cast member with a nametag should you become separated. You might also create a name tag with the person’s name, your name and your cellphone number for them to wear (just in case). We suggest taking a photo of your family before entering the park, so you have a visual with the clothing everyone is wearing in case you need it later. Follow these tips for not getting lost at Disneyland.

If your child has a sensory processing disorder that puts him or her in danger of overheating, you might plan your trip for cooler weather, avoiding summer months through October. Prepare for warm days by dressing your child in light colors and bringing spray bottles of water to keep cool. Taking steps to avoid temperature discomfort can also prevent sensory overload and meltdowns (not the Olaf kind, but heat does have a way of leading to the other kind of meltdown).

After all that, just knowing to check in with Guest Relations upon arrival and where the kiosks are located can help you put your plan for the day in motion.

 Do I need to bring proof of a disability/special need at Disneyland?

No, you do not need proof of your disability. Disneyland takes guests at their word and doesn’t have the legal right to ask for it. Keep in mind that the more detail you can share with cast members, the better they are able to assist and accommodate you!

What if I have more questions about special needs at Disneyland?Disneyland Disability Access Service - Disneyland Information Kiosk in Fantasyland

You may call (714) 781-4636 if you have general questions before your visit. Discuss your specific questions with Guest Relations once you are in the park. You cannot receive advance accommodations before your visit. All accommodations will be determined on site.

Some of these details may feel non-specific, and that is because Disneyland offers DAS and other services on an individual basis. Go to Guest Relations with any questions or concerns. A cast member will be happy to assist you. If you have a particularly challenging situation or a disability that is harder to explain, it can be helpful to supply them with as many details as possible.

Hopefully we have cleared up any confusion over the Disneyland DAS and how to use it. Now that you know where to go and what to do, you can hop to it and have an amazing trip to the Happiest Place on Earth!

Are you familiar with using the Disneyland Disability Access Service? Do you have any tips to share about making the most of your visit using DAS? Let us know in the comments below! 

Related: Guide to the Disneyland FASTPASS Service 

Hoppy planning!

Keep hopping, Mommy Frog!
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