• Photos
• What to Bring

• 
• • Batteries
  • Camera
  • Cool & Comfortable Clothing
  • Drivers License/Photo ID
  • Memory Cards
  • Sunglasses
  • Sunscreen
  • Tickets
  • Walking Shoes

Key Points:

• Refund Policy

  365-day return policy - 95% of the item(s) order amount will be refunded back to you. Yup, we are friendly frogs. The 5% fee will cover the delivery, handling and the processing fees associated with accepting payment and fulfilling the order. The tickets must be unused, unsigned and not damaged. Expired tickets, or any ticket not currently sold on this site, are non-refundable. Please contact our customer service team so we can give you instructions to make the process run smoothly.

  E-Tickets: Are refundable for one year from date of purchase.

• Expiration

  Ticket expires 12 months from order date or 6 days after first use (so 7 calendar days). You will activate the ticket upon entry into your first Universal Orlando® Resort Theme Park or one of the paid entertainment venues of Universal City Walk®. Days do not have to be used consecutively.

• Changes

  Upgrades: Please do so at the attraction/guest services window.

  Other Changes: Please contact Undercover Tourist with your order number and details of the change requested to determine if amendments are possible.

  We are unable to make changes to Universal Orlando® Resort E-Tickets.

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