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Great customer service! I contacted them about how I was not able to get on the website only through Facebook and I was referred to (Nate) he quickly fixed the problem. I am pleased and happy with the customer service and would highly recommend Undercover Tourist to anyone :)) -A.H.
Real Tickets - Go straight to the gate and onto the rides. No will call exchange necessary… it's ok to smile. The Frog Family likes to get hoppin'!
E-Tickets - Please print your E-Tickets and take them with you! Otherwise the Front Gate will tell you to stand in line at Guest Services! You must present a valid photo ID or credit card matching the lead guest name for identity verification at the gate.
Parking is not included. Entry to more than one Theme Park on the same day requires the Park-to-Park ticket option. You cannot move from park to park by using 2 days of your ticket on the same day.
365-day return policy - 95% of the item(s) order amount will be refunded back to you. Yup, we are friendly frogs. The 5% fee will cover the delivery, handling and the processing fees associated with accepting payment and fulfilling the order. The tickets must be unused, unsigned and not damaged. Expired tickets, or any ticket not currently sold on this site, are non-refundable. Please contact our customer service team so we can give you instructions to make the process run smoothly.
E-Tickets: Are refundable for one year from date of purchase.
Ticket expires 12 months from print date or 7 days after first use. You will activate the ticket upon entry into your first Universal Orlando® Resort Theme Park or one of the paid entertainment venues of Universal City Walk®. Days do not have to be used consecutively.
Upgrades: Please do so at the attraction/guest services window.
Other Changes: Please contact Undercover Tourist with your order number and details of the change requested to determine if amendments are possible.
We are unable to make changes to Universal Orlando® Resort E-Tickets.
Or call 1 (800) 846-1302 (USA)
1 (386) 239-8624 (Worldwide)
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