Twenty-four (24) hour cancellation notice prior to ticket redemption date is required for a refund. 95% of the item(s) order amount will be refunded back to you. Yup, we are friendly frogs. The 5% fee will cover the delivery, handling and the processing fees associated with accepting payment and fulfilling the order. Tickets must have been purchased within the last 365 days and not gone past the start date selected. They cannot have been modified or been activated by entering the park. Expired tickets, or any ticket not currently sold on this site are non-refundable. Please contact our customer service team so we can give you instructions to make the process run smoothly.