Please know we will take care of you during this unprecedented time. Our trusted partners have emergency policies in place and we are working with impacted customers as quickly as we can. If your travel plans are more than 7 days out, please wait to contact us. But rest assured, we will help you. For more information, please see our blog.

Shanghai Disney Is Reopening Slowly - U.S. Theme Parks/Ski Resorts Temporarily Closed

by Leap on March 27, 2020 39 Orlando   Video

Due to precautionary measures, many of the Florida and California theme parks have announced temporary closures to limit the spread of the new coronavirus, or COVID-19. Many ski resorts are also affected by temporary closures. International theme park closures are already being lifted and opening to the public, with Shanghai Disney Resort partially resuming operations.

Here's the latest information about the status of the ski resorts, theme parks and resort hotels. We will continue to update as we learn more.

A few important notes: If Walt Disney World extends the theme park and resort closure, any impacted dates will automatically be covered. Your tickets will not lose their value!

  • If your Walt Disney World date-based tickets are impacted, your ticket usage window will automatically be extended. You do not need to do anything!
  • If your Walt Disney World Resort hotel dates are impacted, we will automatically cancel them for you. You do not need to reach out to us!

We are including helpful information if you have tickets below, but please also refer to our FAQs. If your travel plans are impacted within the next seven days and you do not see your question below, please send us an email at with a subject line of "URGENT."

QUICK LINKS: Current Status of Parks & Resorts | Helpful Information If You Have Tickets | Current Status of Ski Resorts

Current Status of Theme Parks and Resort Hotels


  • Walt Disney World Resort - All Disney World theme parks are currently closed until further notice.
  • Disney owned and operated hotels at Walt Disney World Resort are closed until further notice. Disney’s Vero Beach Resort and Disney’s Hilton Head Resort are closed through the end of the month. Disney's Aulani will close March 24 until March 31.
  • Disney Springs in Florida has closed all of the Disney owned and operated locations, including shops and restaurants until further notice. Select restaurants and retail locations at Disney Springs may remain open, and guests should call the location they wish to visit for operating hours. Splitsville Luxury Lanes is closed as of 10 p.m. on March 16.
  • Universal Orlando Resort - The theme parks are currently closed temporarily until April 19.
  • Universal CityWalk at Universal Orlando will remain closed through April 19. Blue Man Group shows during this timeframe have been canceled.
  • Universal Orlando Resort Hotels are closed through April 19. The opening date of Universal's Endless Summer Resort - Dockside Inn & Suites has been postponed.
  • SeaWorld Orlando - SeaWorld Orlando is currently closed until further notice.
  • Busch Gardens Tampa - Busch Gardens Tampa is currently closed until further notice.
  • Legoland Florida Resort - Legoland Florida is currently closed through April 14.
  • Discovery Cove - Discovery Cove is currently closed until the end of the month.
  • Fun Spot America has closed both Central Florida locations in Orlando and Kissimmee until further notice.
  • ICON Park attractions — The Wheel at ICON ParkMadame Tussauds Orlando and SEA LIFE Aquarium —have closed until further notice.


  • Disneyland Resort - Disneyland Park and Disney California Adventure Park are currently closed until further notice. The resort hotels are also closed.
  • Downtown Disney in California has closed all of the Disney owned and operated locations, including shops and restaurants until further notice. All non-Disney restaurants are closed as well.
  • Universal Studios Hollywood - Universal Studios Hollywood is currently closed through April 19. Universal CityWalk is also closed through April 19.
  • Knott's Berry Farm - Knott’s Berry Farm is currently closed. Knott's Berry Farm Hotel and California Marketplace have also closed. Knott's Berry Farm plans to reopen mid-May or as soon thereafter as possible.
  • SeaWorld San Diego - SeaWorld San Diego is currently closed until further notice.
  • San Diego Zoo - San Diego Zoo and Safari Park are currently closed until further notice. All tours and group events are cancelled until May 16.
  • LEGOLAND California - LEGOLAND California has temporarily closed its theme park, water park, SEA LIFE aquarium and LEGOLAND Hotels through April 15.

Disney Cruise Line

  • Disney Cruise Line has suspended all new departures, starting March 14 through the end of the month.

Six Flags

  • Six Flags announced it would delay the opening or suspend the operations for the following parks through the end of March, at which point it will re-evaluate on a park-by-park basis:
    • Six Flags Magic Mountain in Valencia, California
    • Six Flags Discovery Kingdom in Vallejo, California
    • Hurricane Harbor Phoenix in Phoenix, Arizona
    • Six Flags Over Georgia in Austell, Georgia
    • Six Flags Over Texas in Arlington, Texas
    • Six Flags Fiesta Texas in San Antonio, Texas
    • Frontier City in Oklahoma City, Oklahoma
    • Six Flags St. Louis in Eureka, Missouri
    • Six Flags America in Upper Marlboro, Maryland
    • Six Flags Great Escape Lodge & Indoor Waterpark in Lake George, New York


  • Shanghai Disney Resort partially resumed operations March 9 at Disneytown, Wishing Star Park and Shanghai Disneyland Hotel. The park remains closed but is in the early stage of a phased reopening.
  • Disneyland Paris is closed through the end of the month. The Disney Hotels will remain open until further notice. Disney Village remains open.
  • Tokyo Disney Resort will remain closed until early April.
  • Hong Kong Disneyland Resort remains closed until further notice. Inspiration Lake Recreation Centre remains open.
  • Universal Studios Japan plans to reopen March 29.

Helpful Information If You Have Tickets

Walt Disney World Resort tickets don't lose their value. If you have an unused multi-day ticket that has been impacted by the current closures, please see updates below. You will be able to book your FastPass+ reservations on My Disney Experience up to 30 days (or 60 days for on-site guests) in advance of each day of your theme park visit. We recommend using the My Disney Experience website to do this. After you have linked tickets, it may take some time (a few hours up to a few days) before they appear.

  • Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period between March 12, 2020 through the closure will automatically be extended to use any date through December 15, 2020. If you are unable to visit before December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date through My Disney Experience.
  • For impacted visits, there may be some delay before you see an updated expiration date in My Disney Experience.
  • Once your ticket has been automatically extended for use through December 15, you may begin the FastPass+ reservation process for the date(s) of your visit. Guests staying at a Walt Disney World Resort hotel can make FastPass+ reservations up to 60 days in advance of check-in for their entire length of stay (up to 14 days), while guests staying off-site can make reservations up to 30 days in advance of each day of their theme park visit.
  • Guests who have purchased tickets for Disney After Hours and Disney Villains After Hours from March 16 through the closure will be automatically refunded.

During the closure, customers with impacted check-in dates between March 20 through March 31 at any Walt Disney World Resort Hotel will automatically be canceled and refunded 100%. You do not need to contact us for this request.

Most Universal Orlando Resort tickets are valid up to 12 months from order date. If you have a promo ticket with “3rd Park Free”, the expiration will change from 5/22/20 to 12/18/20. Please see specific tickets for details.

During the closure, customers with impacted check-in dates between March 20 through April 19 at any Universal Orlando Resort Hotel will automatically be canceled and refunded 100%. 

Most LEGO Florida tickets are also valid for 1 year from date of purchase. Please see ticket details for more information.

Most SeaWorld Entertainment (SeaWorld, Discovery Cove and Busch Gardens) tickets are valid for one year from date of purchase. If you have a Discovery Cove or other reservation based ticket (Quick Queue, etc.) for a date prior to April 30, 2020, you may reschedule for free for any date prior to December 31, 2021. Other tickets expiring while the park is temporarily closed will be automatically extended by one month.

Most Disneyland Resort theme park tickets are valid through 2022. Please see specific tickets for details.

  • Wholly unused promotional Child Tickets will be extended through Dec. 15, 2020. Guests who made their first visit between Feb. 28 and March 13, but did not reach their ticket’s maximum number of uses, will have the 14-day expiration period of their promotional tickets extended to Dec. 15, 2020.
  • The expiration date for the promotional Southern California Tickets will be extended day-by-day for each day Disneyland Resort theme parks are closed.
  • During the closure, the Hotels of Disneyland Resort will be 100% refunded.

Most Universal Studios Hollywood tickets are valid into 2021. If you have a SoCal promo ticket, the expiration has been extended from April 2, 2020, to December 18, 2020. Please see specific tickets for details.

Legoland California tickets are valid until March 31, 2021. 

San Diego Zoo and Safari Park tickets are valid for one year from purchase date. 

If you have planned to arrive from a country impacted by a travel ban, we will provide a 100% refund on your tickets. Please contact our customer service team with your order number at and we will assist you. Thank you for your patience as we work through refunds as quickly as possible.

Current Status of Ski Resorts

Many ski resorts are suspending operations throughout North America.

Vail Resorts is closing its North American resorts for the 2019-2020 ski season. The company will consider reopening Breckenridge, Heavenly and Whistler Blackcomb in late April/early May dependent on the situation with CoVid-19 and weather conditions.

Additionally, the  company’s owned and operated lodging properties will close on Friday, March 20, with final check-ins allowed until 4 p.m. MT Tuesday, March 17. Epic Mountain Express, the Company’s Colorado transportation service, will run through tomorrow, Wednesday, March 18. Both will remain closed until further notice.

The following Vail Resorts are affected:

  • Beaver Creek
  • Breckenridge
  • Heavenly
  • Keystone
  • Kirkwood
  • Northstar
  • Park City
  • Vail
  • Whistler Blackcomb

Alterra Mountain Company is closed as of March 15 until further notice.

The following Alterra Mountain Company ski resorts are affected:

    • Aspen Snowmass
    • Big Bear Mountain Resort
    • Blue Mountain
    • CMH Heli-Skiing & Summer Adventures in British Columbia
    • Crystal Mountain in Washington
    • Deer Valley Resort
    • June Mountain
    • Mammoth Mountain
    • Solitude Mountain
    • Snow Summit
    • Steamboat
    • Stratton
    • Squaw Valley Alpine Meadows
    • Sugarbush
    • Winter Park

We have taken care of hundreds of millions of families for over 20 years and we will continue to do that now. Please bear with us as we work through all the updates coming to our team right now.

Keep hopping!

Keep hopping, Leap!
View Comments
Older Posts  >>
Mar 25, 2020 at 7:19 a.m. Lynda Darroch Says...

Thank you so much for you hard work and dedication. I always book with undercovertourist as the service is always professional and service impeccable. All staff keep safe and well.

Mar 24, 2020 at 6:27 p.m. debbie meader Says...

I appreciate that all the answers that your staff is giving I also appreciate that everyone there is trying hard to meet everyone's needs Continue the good work and take care of yourselves. Thank you

Mar 24, 2020 at 4:46 p.m. Ken M. Says...

You guys were amazing helping us. Slow, but as you shared overwhelmed and working overtime and doing your best. I thank you, you have our confidence, and we will definitely purchase through you again.

Mar 24, 2020 at 4:43 p.m. Nik G. Says...

Great customer service, full refund received, thank you for all your help!..the refund really helps me at this difficult time..

Mar 24, 2020 at 4:43 p.m. Crystal M. Says...

Undercover Tourist.. I messaged you this morning and Ian was so very HELPFUL. We received a refund INSTANTLY. Awesome service ..We WILL purchase again from you in the future when it is safe to travel.

Mar 24, 2020 at 4:40 p.m. Wendy C. Says...

THANK YOU, Undercover Tourist - your website helped answer my questions. Can't imagine how exhausted you guys must be but know there are many of us who appreciate all that you are doing. I'm a repeat customer and will definitely continue using your service. All the best to you & the frog family!

Mar 24, 2020 at 4:38 p.m. Shannon M. Says...

Thank you for your incredible customer service especially at a time like this, you guys have been absolutely fantastic and we will definitely be in contact if we get to plan again. Keep safe

Mar 18, 2020 at 7:27 p.m. Holly Falk-Krzesinski Says...

Our trip isn't until June, but I'm so appreciative of the information you're posting and seeing the positive customer service comments posted by folks whose trips have been impacted to date. Just reaffirms my decision to book through Undercover Tourist. Thanks to the whole team, be safe stay healthy.

Mar 17, 2020 at 6:13 p.m. Mickey and Mary H. Says...

Just wanted to say thank you for everything you guys are doing during this difficult time. I spoke with you yesterday and had my full refund back in my account this morning. Awesome job guys. Will definitely be using your services again in the future.

Mar 17, 2020 at 6:13 p.m. Sandra G. Says...

Just heard from UT staff and got a full refund. Thank you UT! Excellent customer service in a total crisis. We are customers for life!!!

Mar 17, 2020 at 6:13 p.m. Terri T. Says...

Impeccable customer service! My heart goes out to your staff right now. I can imagine you are overwhelmed. Hopefully people are continuing to show patience and grace.

Mar 17, 2020 at 6:12 p.m. Maurice L. Says...

Thanks for the service, got a refund on the tickets because of not able to travel from the Netherlands. Great service. when we are able to travel and go to the states and a park. Undercover tourist is the way to get my tickets.

Mar 17, 2020 at 6:12 p.m. Cathy F. Says...

You guys are great to work with! Thank you for everything you do.

Mar 17, 2020 at 6:12 p.m. Julie S. Says...

Just logged into MDE and saw that our tickets have been extended through December. Thank you!

Mar 17, 2020 at 6:11 p.m. Debbie K. Says...

I’ve been bragging to everybody how you have taken care of us. Thank you!

Mar 17, 2020 at 6:11 p.m. John Z. Says...

Just dropping by to say thank you and great job communicating and working with everyone - it’s why I always come back and recommend you to everyone I know ❤️

Mar 17, 2020 at 6:09 p.m. Noelle S. Says...

Undercover Tourist took care of us when a hurricane shut Orlando down last fall. Great company!

Mar 17, 2020 at 6:09 p.m. Anthony S. Says...

Good Morning, I want to thank the entire team at under cover tourist and especially Murphy for your patience and assistance in changing our travel plans!!! Keep up the good work

Mar 17, 2020 at 6:08 p.m. Sarah G. Says...

Sending love to you guys during this difficult time. You're the best!!!!!!

Mar 17, 2020 at 6:08 p.m. Christine H. Says...

I just private messaged UT on FB and received a response within less than 30 minutes. They were super nice and very accommodating.

Mar 17, 2020 at 6:07 p.m. Lucy N. Says...

Just finished working with a very nice, patient person from Undercover Tourist! We'll be returning part of the tickets, & will get a 95% refund! It's much easier to accomplish this if you have physical tickets, rather than e-tickets!

Mar 17, 2020 at 6:07 p.m. Jac PG Says...

Reached me after two days, refunded the hotel, super easy and quick once they reached me. Super impressed.

Mar 17, 2020 at 6:07 p.m. Jennifer A. Says...

Undercover Tourist handled this perfectly! Very quick and easy and I appreciate it (especially after spending 3 hours on hold with Disney today)

Mar 17, 2020 at 6:06 p.m. Luisa M. Says...

Just wanted to update this comment, undercover tourist reached out to me and has issued a full refund for the tickets that could be refunded. This was my first time purchasing through UCT and I was afraid I would have a bad experience with everything that’s going on but they did the right thing and I will not hesitate to use them again for future trips!!!

Mar 17, 2020 at 6:05 p.m. Nicole M. Says...

Just wanted to update everyone, I just received my refund for our hotel stay! I know everyone knows the amount of calls and emails they are trying to handle right now. I recommend doing exactly what they said: emailing them with a subject heading URGENT And maybe your trip dates to help them filter who they need to take care of first. This is exactly what I did. UT is a great company- I have used them before and never had any problems. I know everyone is in a panic ( I was too). Hang in there! They will come through.

Mar 17, 2020 at 6:04 p.m. Parveen G. Says...

Thank you undercover tourist for refunding my trip. I appreciate it.

Mar 17, 2020 at 6:04 p.m. Sam M. Says...

Thank you Undercover Tourist for all your help!!

Mar 17, 2020 at 6:03 p.m. Susan R. Says...

Thank you, Undercover tourist, for all you do!

Mar 17, 2020 at 6:03 p.m. Debbie K. Says...

Thank you for doing the right thing.☺

Mar 17, 2020 at 6:02 p.m. Erin C. Says...

Thank you so much. I booked several parts of my trip with different vendors and got the best response from you. Will only use undercover tourist going forward.

Mar 17, 2020 at 6:02 p.m. Beth Ann Says...

UTC is probably extremely overwhelmed right now. Just give them some time. Trust me, they are an amazing company and they will do what's right for everyone. This is an once in a life time situation for all of us so please just stay calm and polite. Everything will work out.

Mar 17, 2020 at 6:01 p.m. Randy and Vee B. Says...

absolutely wonderful experience!!! For those of you who they haven’t gotten to, they will and with the same helpful approach as when I booked them to begin with. Thanks for making things right you bunch of frogs.

Mar 17, 2020 at 1:21 a.m. Pat Scott Says...

Just left Disneyland/Universal the day before they closed. Our trip was perfect thanks to undercovertourist! We've recommended you to all our friends. We'll definately use you again!

Mar 16, 2020 at 3:12 p.m. John Hammer Says...

We love you guys!

Stay safe and everyone remember whats important!

Mar 15, 2020 at 7:03 p.m. Susan R Browne Says...

Your commitment to we your customers and the service you provide has been the reason I have been a repeat customer for the past 15 years. Thank you for your loyalty to us during this unprecedented time and you can count on my loyalty back to you. Stay well and God Bless SRB

Mar 15, 2020 at 3:08 p.m. Sue Mac Says...

Thank you for doing an incredible job in such bad times. Far more comprehensive than some other companies. Well done!

Mar 14, 2020 at 3:27 p.m. Lee Wonneberger Says...

I am planning a trip to Walt Disney World starting Dec 4, 2020. Do you think the crowd levels will be impacted by the recent closures?

Mar 25, 2020 at 8:17 a.m. FrogBlog Says...

Hi Lee,

Yes, this will impact crowd levels, and we still don't know to what extent. As far as crowds go, Dec. 4 is typically a good time to visit, and we expect it will still be this year.

Keep hopping!


Mar 13, 2020 at 6:56 p.m. Erika Says...

Thank you for doing right by your customer during this time!

Leave a comment
Name is required. Email is required. Please input a comment.
About Us
About Undercover Tourist

Undercover Tourist is the leading supplier of online discount tickets to Orlando, Florida-area attractions, including Walt Disney World® Resort, Universal Orlando Resort, SeaWorld® Orlando, LEGOLAND® Florida Resort and more.

Sign up for our newsletter!
Please enter your Name
Please enter your Email address
footer grass

Contact:  1 (800) 846-1302 (USA)  |  1 (386) 239-8624 (Worldwide)

Sign up for Our Newsletter Let's Plan a Better Family Vacation

monthly news, planning tips and special deals

Please enter your Name
Please enter your Email address

Contact Us

Send Feedback

Or call 1 (800) 846-1302 (USA)

1 (386) 239-8624 (Worldwide)

©2000–2020 Undercover Tourist. All rights reserved. | Privacy Policy | Terms & Conditions
As to Disney photos, logos, properties: ©Disney
Newsletter logo

Sign Up for Our Newsletter

monthly news, planning tips and special deals from the Frog Family

Please enter your Name Please enter your Email address

Thank you for joining our email list!

Joined email list logo

You should be receiving your first email soon!
Thanks for being a part of the family.


Create An Account

In order to save your favorite items, you'll need to create an account.
Already have one? Sign in.

An Undercover Tourist account allows you to:

Join The Frog Family
No thanks ×