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Planning a Trip to Universal Orlando? Here's What to Know Before You Go

Universal Orlando Reopening - Pinterest

When Universal Orlando Resort reopened June 5, 2020, the Gringotts dragon welcomed us with open wings (OK, OK, and a little bit of fire). We found that the same enchantment, thrills and fun that we knew and loved about Universal pre-closure were still very much present (oh how we missed you, Butterbeer!). Since then, many policies and procedures have evolved, and we're now starting to see some return to "normalcy."

While crowds were low for a bit after Universal Orlando's reopening, more and more guests headed back to the theme parks, especially for the holidays and spring break. The parks even reached full capacity during their busiest times. With the parks now operating at full capacity, it's unlikely that they'll reach full capacity during your trip. However, with winter break currently in full swing, the parks are definitely seeing higher crowds on a daily basis.

Likewise, as more time has gone on, more and more experiences have opened or been modified to make the most of the guest experience at Universal Orlando. We have many more trips under our belts (or should we say, house robes), and it's safe to say that we have our froggy footing. Additionally, Universal Orlando's health and safety policies have changed a bit upon reopening: temperature checks have been phased out and ground markers have disappeared. Face coverings are not required for fully vaccinated guests but are still encouraged for guests who have not been vaccinated. We'll get into all of those important details below.

We're here to share all that we know about Universal Orlando's reopening so that you're ready to hop back into the fun too, once you're ready. We're starting with the need-to-know health and safety information, but if you just want to learn about expected crowds, virtual lines and what's hoppening in the parks, hop straight to that section! And don't froget to hop back to this post, as we update this guide often with fresh "deets!" Ready? Let's hit it!

Universal Orlando Health & Safety Procedures | Universal Orlando Theme Parks | Universal's Volcano Bay | Universal Orlando HotelsUniversal CityWalk | Reopening Status of Major U.S. Theme Parks

Universal Orlando Health and Safety Procedures

You can check the park's admission status at any time using the Universal Orlando app. You'll find this information under "Park Hours & Directions."

Before we get to the fun stuff, let's talk about the health and safety measures. Universal Orlando, in accordance with the state of Florida and local governing bodies, has put into practice the following general safety procedures to make things as safe as possible for guests.

Universal Orlando Resort Health Measures

  • Face coverings are optional for fully vaccinated guests. For guests who have not been vaccinated, face coverings are encouraged while indoors.
  • Each guest must confirm they aren't feeling sick or experiencing flu-like symptoms, haven't been in contact with someone known or suspected COVID-19 symptoms and are not under any self-quarantine orders before visiting.
  • Hand sanitizer is available for use prior to boarding ride vehicles, as well as in other areas around the destination.
  • Cashless payments are available in all areas (guests can use mobile ordering at select locations).

Team members have recently been directing guests to use the finger scan when entering the theme parks or traveling between parks on the Hogwarts Express, and it's cleaned regularly. We see team members frequently cleaning high-touch areas, and there is plenty of signage to show where restrooms are available for handwashing, along with hand sanitizer dispensers.

Universal Orlando Resort Face Covering Policies

Universal Orlando Reopening - Despicable Me Family

At Universal Orlando Resort, face coverings are optional for fully vaccinated guests. For guests who have not been vaccinated, face coverings are encouraged while indoors - including restaurants, shops and indoor hotel public areas. U-Rest areas are no longer available.

What Happens If a Park Reaches Capacity?

Universal Orlando Reopening - Gryffindor Couple

As often happens with the opening of a new ride, the Universal Orlando theme parks can (and have) hit capacity. If a park reaches capacity, arriving guests will not be able to enter until the capacity is lowered. There is no guarantee, but the park can reopen after it has reached capacity due to guests leaving. During spring break when the parks were operating at limited capacity, they hit capacity quickly, as early as 11 a.m. The parks are more likely to hit capacity over the weekends. To prepare you in advance, we've got some advice for touring the parks when they're at capacity. That being said, as of February 2022, the parks have not hit capacity since April 2021.

If you are a guest at a Universal Resort hotel or have purchased a date-specific ticket, you are considered a priority guest. Upon nearing capacity, priority guests will continue to be allowed in until the maximum limit has been reached, while other guests may be stopped. There may be a brief delay, but once capacity is lowered, priority guests will be the first to enter.

For live updates, you can call the Universal Orlando capacity hotline at 407-817-8317, or check the park hours on the Universal Orlando app or website. If you call the hotline, you must first indicate which park you're going to (Universal Studios Florida and Universal's Islands of Adventure OR Universal's Volcano Bay) via the phone menu, and then you'll be asked if you're a Universal hotel guest (if not, choose the "other" option).

The parks are less busy on weekdays than on weekends, so we highly recommend visiting on weekdays. If you are a hotel guest with the benefit of Early Park Admission, we also recommend taking advantage of it to be some of the first in the parks. If neither of these applies to you, and you'll be visiting during a peak time, our best advice is to purchase your tickets in advance and arrive early!

What to Expect When You Visit the Universal Orlando Theme Parks

Universal Orlando Reopening - Globe

So what should you expect on your visit to the Universal Orlando theme parks? Well, fun of course! Yes, even in this crazy time, there is still so much fun to be had. That is why we're going, right? We've had a hoppin' good time on each of our visits since the parks' reopening.

And speaking of, one of the biggest changes to the parks is the virtual queue process. It hasn't been in full use on all of our visits, but it helps to know a little bit more about it in case you go! It's more likely to be used over the weekends than during the week.

Virtual Line Experience and Wait Times

As of July 2021, Universal Orlando began testing a new type of virtual line system. To get the low-down on Universal Orlando's Virtual Line Experience, check out our separate post about how to reserve a Virtual Line pass, plus a few tips and tricks! As far as wait times go, we've experienced lower crowds during weekdays. Initially, when the park reopened in June 2020, popular rides had wait times as low as 15 minutes. Since time has gone on and there have been discounted ticket specials, crowds and wait times have increased, especially over the weekends and around holidays. To set realistic expectations, there are more people on the pathways when there are heavier crowds, but it is still manageable to navigate your way around the parks without getting too close to others. You may want to avoid watching the Frog Choir and Triwizard Spirit Rally shows in Hogsmeade, especially if Harry Potter and the Forbidden Journey has a long line, as that narrow area can get easily congested.

Universal Orlando Reopening - Hogsmeade Crowds

If the parks are busy enough to be utilizing the Virtual Line Experience, get your passes as early as possible. Reservations fill up quickly. If a guest cancels their return time, it is made available for other guests so if you weren't able to get one on your first try, we recommend checking back frequently.

During our first visit in 2021, we visited on a weekday, and the crowds were the lowest we had seen since August. Hagrid's didn't even use a virtual queue and had a consistent wait time of 30 to 45 minutes nearly all day long. We saw heavier crowds in March due to spring break season, throughout the summer (especially with the opening of Jurassic World VelociCoaster) and throughout the holiday season.

Ride and Show Updates

Universal Orlando has shut down Caro-Seuss-el in Islands of Adventure and Revenge of the Mummy in Universal Studios temporarily. All open rides are now loading every row to increase ride capacity. Single Rider lines have also reopened.

Character Interactions 

Universal Orlando Reopening - Pharaoh

Characters are available for meet and greets at both indoor and outdoor locations.

Restaurants and Mobile Ordering

Universal Orlando Reopening - Croissant Moon

Universal's mobile ordering system has expanded to include more restaurants inside the parks. You can use the app to see which restaurants have the system in place as the list is constantly changing. We recommend you download the latest version of the Universal Orlando app before you visit because it has some new features. After you’ve ordered and paid for your food with the app, tap "Prepare My Order" once you're at the restaurant and wait at either the designated tables or pickup window to receive your order.

Frog tip: If you only want Butterbeer, try Hog's Head or the Butterbeer carts.

Universal Orlando Reopening - Toothsome

Dining reservations aren't required, but they are strongly recommended. They can be made in person or through the Universal Orlando website. For table-service restaurants, such as Toothsome Chocolate Emporium, you'll find a team member at the entrance who is taking reservations. They will take your name, the number of people in your party and your phone number (you'll get a text when your table is ready). They ask that you return within 10 to 15 minutes of receiving the text, but you can text the same number if you're running behind to let the staff know. Once seated, you can scan the QR code on the table with your phone camera to find the restaurant's menu.

Special Events

Universal Orlando Reopening - Treaks and Foons

While 2021 was anything but ordinary, Universal toadally delivered when it came to their annual events. Halloween Horror Nights made a creepy comeback in the fall celebrating 30 years of fear with 10 horrifying haunted houses, five spine-chilling scare zones and two terrifying shows. Not even the Grinch could steal the holidays! We were hopping with excitement to experience the return of Universal's Holiday Parade featuring Macy's, the Grinchmas Who-liday Spectacular and Mannheim Steamroller. While it was celebrated in a modified format in 2021, fan-favorite Mardi Gras came back in full swing in 2022 with the much anticipated return of both the Mardi Gras Parade and concert series.

What to Expect at Universal's Volcano Bay

Universal Orlando Reopening - Family with Masks at Volcano Bay

Note: Universal's Volcano Bay closed for the winter from Nov. 2, 2020, and reopened Feb. 27, 2021.

Much like the theme parks, wearing a mask is optional for fully vaccinated guests and encouraged while indoors for guests who have not been fully vaccinated. If you do wear one around the park, we suggest having a plastic bag on hand. When you go on rides, you can leave it with your shoes at the cubbies provided.

Universal Orlando Reopening - Cleaning Inner Tubes at Volcano Bay

We saw team members cleaning and sanitizing life vests, rafts and inner tubes after each use. For rides with multi-person rafts, only one party is allowed in each raft as of March 2021. Standard height and weight requirements are still applicable. (Leap and Tad couldn't ride the Maku Puihi Round Raft Rides together because their combined weight wasn't 300 pounds.)

Mobile ordering is available at Kohola Reef Restaurant & Social Club and for VB Premium Seating Dining, as well as regular ordering with paper menus. Once you've ordered your food, a team member will hand you the drinks and direct you to the dining tables. Someone else will then seat you and ask for your order number. Voila, another team member will bring the food to your table!

All rides are up and running at Volcano Bay.

What to Expect at Universal Orlando Hotels

Universal Orlando Reopening - Water Taxi

Don't froget, Universal Orlando hotel guests get the benefit of Early Park Admission!

The phased reopening of hotels included Hard Rock Hotel, Loews Royal Pacific Resort and Universal's Cabana Bay Beach Resort. Universal's Aventura Hotel opened initially, but ceased operations on Aug. 21, 2020. It is back to normal operations, as of June 16, 2021.

More hoppy news! Loews Portofino Bay Hotel reopened Dec. 1, 2020. Originally scheduled to open its doors in March 2020, Universal's Endless Summer Resort - Dockside Inn and Suites officially opened Dec. 15, 2020. After closing its doors on Aug. 21, 2020, Loews Sapphire Falls Resort reopened on May 18, 2021. Universal's Endless Summer Resort - Surfside Inn and Suites reopened May 26, 2021.

If you'll be visiting on a weekend (or around a holiday) and are a hotel guest, be sure to take advantage of Early Park Admission. When a park reaches capacity, no guests will be allowed to enter. However, hotel guests have priority access if the park reopens after enough guests leave.

As of January 2021, all hotels are offering contactless experiences, such as hotel texting services, express checkout, contactless room deliveries and housekeeping services. Upon request, the hotel will deliver fresh towels, linens and bathroom amenities to your door. Housekeeping will not enter your room during your stay.

Rhe Universal water taxis and buses are operating from the CityWalk docks and bus lanes, respectively.

What to Expect at Universal CityWalk

Universal Orlando CityWalk Reopening - Parking

Universal CityWalk is currently open from 6 a.m. to 2 a.m. everyday (but will switch to 8 a.m. to 12 a.m. on weekdays and 8 a.m. to 2 a.m. on Fridays and Saturdays in 2022), with the majority of stores and restaurants in operation now. Standard parking fees apply (with free parking after 6 p.m.). The parking garages open at 6 a.m. daily. As you make your way toward the security hub before you enter CityWalk, you'll see signs about the health and safety information for all guests.

The following Universal CityWalk restaurants, shops and entertainment are now open:

  • Antojitos Authentic Mexican Food
  • Auntie Anne's Pretzels
  • Bend the Bao
  • Bigfire
  • Bob Marley - A Tribute to Freedom
  • Bread Box Handcrafted Sandwiches (mobile ordering available)
  • Bubba Gump Shrimp Co. Restaurant and Market
  • Burger King Whopper Bar
  • Cinnabon (mobile ordering available)
  • Cold Stone Creamery
  • Fat Tuesday
  • Hard Rock Cafe Orlando (requires a separate temperature screening)
  • Hot Dog Hall of Fame (mobile ordering available)
  • Jimmy Buffett’s Margaritaville
  • Lone Palm Airport
  • Menchie's frozen yogurt
  • Moe's Southwest Grill
  • NBC Sports Grill & Brew
  • Panda Express
  • Pat O'Brien's
  • Red Oven Pizza Bakery (mobile ordering available)
  • Starbucks Coffee
  • The Cowfish
  • Toothsome Chocolate Emporium & Savory Feast Kitchen
  • Top of the Walk Food Court
  • Vivo Italian Kitchen
  • Voodoo Doughnut (mobile ordering available)
  • Airbrush
  • Candy Smith
  • CityWalk Hub Store
  • Hair Wraps
  • Hart & Huntington Tattoo Company
  • Quiet Flight Surf Shop
  • The Smuggler's Hold
  • Universal Studios Store and select merchandise carts
  • Universal Legacy Store
  • CityWalk's Rising Star
  • Hard Rock Live
  • Hollywood Drive-In Golf
  • Universal Cinemark

You can now make advance dining reservations for Bigfire, Antojitos, Bob Marley - A Tribute to Freedom, Cowfish, NBC Sports Grill & Brew, Pat O'Brien's, Toothsome, VIVO Italian Kitchen, Jimmy Buffet's Margaritaville and Hard Rock Cafe Orlando. Some nightclubs remain temporarily closed, and more locations may be added over time.

We hope this gives you an idea of what to expect during the Universal Orlando reopening so you can best prepare your next trip. Keep in mind that health and safety procedures may differ from park to park (here are guides to visiting Walt Disney World, SeaWorld Orlando and LEGOLAND Florida) and are subject to change. While we frogs cannot wait to hop back to the parks, we understand it’s important to be safe in doing so — and that the comfort level is different for every family. Be sure to check back later, as we will update this post as new information becomes available. 

Related: Heading to Universal Orlando During a Peak Time? Here's What You Should Know

Hoppy planning!

Keep hopping, Mommy Frog!
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1–50 of 115 comments
Dec 6, 2022 at 4:15 a.m. Kim Says...

If I purchase 1-day park to park tickets for a specific day and decide while we are there that we would like to do a second day, can we upgrade to 2-day tickets while we are there?

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Dec 6, 2022 at 8:14 a.m. FrogBlog Says...

Absolutely, Kim! Guest Services would be able to help you extend :)

Hoppy planning!

Mommy Frog

Reply
Aug 14, 2022 at 8:02 p.m. Kristina Says...

Hello! Did the theme parks hit capacity during New Year's Eve last year? We are considering purchasing flexible 1 day tickets to Universal Islands of Adventure and staying onsite at a Universal resort for New Year's Eve but am hesitant to pay for a premier resort if we may be turned away at the gate. Do resort guests get priority or do we have to get a date specific ticket during peak days? We were hoping to get the flexible ticket option and then choose between the two full days we would have express passes through the resort, based on the weather. Thank you for any advice!

Reply
Aug 17, 2022 at 1:20 p.m. FrogBlog Says...

Hi Kristina!

Universal did not reach capacity during NYE last year (ever since the parks have increased back to full capacity under normal operations, capacity issues have been rare). That said, tickets still have the potential to sell out since it's a peak day. For that reason, we'd recommend getting date-based tickets early to lock in a specific date (it's also cheaper than the flexible ticket option). If you go with the flexible ticket option, you'll likely be OK, but there is some risk involved in case tickets sell out.

Hoppy planning!

Mommy Frog

Reply
Jun 26, 2022 at 1:58 a.m. Lisa Says...

Does universal studios have discount tickets after a certain time? And is it better to park at city walk or universal parking lot?

Reply
Jun 27, 2022 at 3 p.m. FrogBlog Says...

Hi Lisa!

There aren't any admission tickets that offer discounts after a certain time (but we offer discounted tickets in general!). You have to walk through CityWalk in order to get to the theme park entrances, so parking would be the same! There are two main parking garages.

Hoppy planning!

Mommy Frog

Reply
May 29, 2022 at 2:49 p.m. Tracy Anderson Says...

We have purchased military passes, do these need to be registered prior to entry to the park?

Reply
Jun 1, 2022 at 10:05 a.m. FrogBlog Says...

Hi Tracy!

Once you arrive at the park, you'll need to present a valid Military photo ID at any Universal Orlando theme park front gate ticket window in order to activate the tickets.

Hoppy planning!

Mommy Frog

Reply
May 20, 2022 at 10:46 p.m. Jolene Says...

Check in time for universal resort says 4pm, I am traveling from out of town and our plane doesn’t land until 10 pm. Are we able to check in later or do are there policy’s you can’t check in after a certain time? Thanks!

Reply
May 23, 2022 at 11:12 a.m. FrogBlog Says...

Hi Jolene!

Someone is at the front desk 24/7, so you should be all set! :)

Hoppy planning!

Mommy Frog

Reply
May 2, 2022 at 9 a.m. Dan Bennett Says...

Hey there, my wife and I are due to holiday in orlando in November 2022, will volcano bay be closed for the winter? November is usually a hot month so would be a shame if this was the case! Our passes include admission so will be hoping we get to visit it

Reply
May 2, 2022 at 2:18 p.m. FrogBlog Says...

Hi Dan!

While Volcano Bay may close for a select handful of days due to inclement weather, it is open year-round :) Enjoy!

Hoppy planning!

Mommy Frog

Reply
Apr 10, 2022 at 1:45 a.m. Arti Says...

Im trying to book a room at Lowes Royal Pacific resort for 3 nights, from May 23rd 2022. But the website says my dates are not available.

Reply
Mar 30, 2022 at 2:25 p.m. Max Says...

Hi, thanks for the info! I'm struggling to find some current info about the My Universal Photo pass - I assume that you can buy it at the end of the day once you've had a chance to look at your photos (and they will all be loaded onto a temporary card in the meantime). Is this correct? Also, do you have to stop by each photo desk/kiosk after each ride to load the photos onto the card, or can you do it in batches at each ride / at the end of the day? (Not sure if all of the ride photo desks are "linked" together into one bucket, or if you need to do it ride by ride.)

Reply
Mar 30, 2022 at 10:57 a.m. FrogBlog Says...

Hi Nate!

Yes, you can purchase at the end of the day after you've viewed them all. A professional photographer will give you a card with a QR code or they'll give you one at the photo desk at the end of any participating ride if you want to hang on to any of those photos. You do have to stop by each individual kiosk to load the photos onto the card. You'll also need to view your pics from the temporary card at the standalone photo store (near the entrances of each park) before the end of the day, or they'll disappear.

Hoppy planning!

Mommy Frog

Reply
Mar 20, 2022 at 7:19 a.m. Mariana Says...

How old do kids need to be, to be able to enter Universal Studios and Islands of Adventure alone. I’ve been googling but nothing decent or simple answer has popped, am hoping you can help.

Reply
Mar 21, 2022 at 4:24 p.m. FrogBlog Says...

Hi Mariana!

Universal recommends that children should be at least 14 years old to enter alone.

Hoppy planning!

Mommy Frog

Reply
Mar 15, 2022 at 9:46 p.m. Chris Says...

Can I stay at a universal studios resort without going to the actual theme park?

Reply
Mar 16, 2022 at 8:32 a.m. FrogBlog Says...

Absolutely, Chris!

Hoppy planning!

Mommy Frog

Reply
Mar 15, 2022 at 9:35 p.m. CAT Says...

Hello! I was wondering if I were coming for 6 days, wanted to stay at the resort, but was only going to the actual park for 2 days, would that be ok or am I required to go to the park all 6 days?

Reply
Mar 16, 2022 at 8:33 a.m. FrogBlog Says...

That's toadally fine!

Hoppy planning!

Mommy Frog

Reply
Feb 18, 2022 at 4:20 p.m. Gwen Says...

Hi! I'm planning to buy advanced tickets online to avoid waiting in the ticket lines upon arrival. The only problem is the tickets I want to purchase are will call only on Universal's site. Is there a separate place for will call ticket pickup or does this mean we will be stuck in the regular ticket purchase lines instead? Thank you in advance!

Reply
Feb 18, 2022 at 12:34 p.m. FrogBlog Says...

Hi Gwen!

If you've purchased your tickets in advance and just need to pick them up at Will Call, there is a separate area with Will-Call Kiosks at the entrance. (And a heads up, you will need the credit card that you purchased your tickets with.)

Hoppy planning!

Mommy Frog

Reply
Feb 8, 2022 at 10:23 a.m. Karen c Says...

I have 3park tickets (physical) i know I can add these to the app but I was wondering if they are activated straight away or do they only activate when we use them on our first day? I don’t want to add them if they activate the same time as we only arrive 15th April 2022.

Reply
Feb 8, 2022 at 9:03 a.m. FrogBlog Says...

Hi Karen!

The tickets won't activate until you've entered your first park.

Hoppy planning!

Mommy Frog

Reply
Feb 8, 2022 at 2:30 a.m. Jennifer Says...

Hello… I purchased a single day single park ticket for my daughter and I through a youth group discount. We both realize now that we should’ve purchased the park to park ticket so as we can ride the Hogwarts express is that something that can be upgraded at the gate on the day when we get there?

Reply
Feb 8, 2022 at 9 a.m. FrogBlog Says...

Hi Jennifer!

Yes, Base tickets can be upgraded to Park-to-Park tickets!

Hoppy planning!

Mommy Frog

Reply
Feb 3, 2022 at 3:07 p.m. JOE B Says...

Hello! I was trying to find out the re-entry policy for the parks and can't seem to find it? Is same day re-entry allowed? I am traveling for my son's baseball tournament and unfortunately most games are mid-day. Do you know where I can find the policy? Thank you!!!

Reply
Feb 3, 2022 at 1:06 p.m. FrogBlog Says...

Hi Joe!

Yes, you can re-enter the parks on the same day of your visit (the finger scans at the entrance help facilitate re-entry and prevent fraud)! And if you're driving, be sure to keep your parking receipt to show the parking attendant upon your return.

Hoppy planning!

Mommy Frog

Reply
Feb 3, 2022 at 1:46 a.m. Mona kirkland Says...

I am planning on visiting universal on Feb15th for one day only for team building of five. Do I need to make reservations for dinner? Is it possible to visit both parks in one day? All of us are over 40/ which rides would you recommend?

Reply
Feb 3, 2022 at 1:53 p.m. FrogBlog Says...

Hi Mona!

That sounds like a lot of fun! It never hurts to make a reservation if you plan to dine at a table-service restaurant in either theme park or CityWalk (you wouldn’t need one for a quick-service restaurant). You can do so directly from the Universal website by going to “Things to Do” and select “Dining.” Once you find a restaurant, you should be able to check if it accepts reservations (if so, there will be a link, such as Mythos Restaurant). If you’re looking for more flexibility though, since it’s a weekday during February, you should be able to walk up or put your name on a list without any problems.

It’s toadally possible to visit both parks in one day, as it’s easy to hop back and forth since they’re right next to each other! If you have a Park-to-Park ticket, you could ride the Hogwarts Express to get to the other park. It depends on what type of rides that you all like — Islands of Adventure does have more thrill rides such as roller coasters and drop towers, and Universal Studios Florida has plenty of simulator rides. If nobody likes thrill rides, then you might want to stick to only one park. But if anyone is a “Harry Potter” fan, it’d be worth going to both parks to see both Hogsmeade and Diagon Alley. Hope this helps you plan your trip!

Hoppy planning!

Mommy Frog

Reply
Jan 23, 2022 at 8:08 p.m. Trish Says...

Upon entering the park, do they scan our fingerprint?

Reply
Jan 23, 2022 at 7:17 p.m. FrogBlog Says...

Hi Trish!

Yes, your finger is scanned at the turnstiles.

Hoppy planning!

Mommy Frog

Reply
Jan 15, 2022 at 11:29 a.m. Jacqueline Drummond Says...

Hi, We have tickets for Universal Studios for last 2 weeks in August, what food will we be able to take into the park for a packed lunch if we dont want to buy food every time.

Reply
Jan 18, 2022 at 8:23 a.m. FrogBlog Says...

Hi Jacqueline!

Universal Orlando allows bottled water (max 2 liters), small snacks that don't require heating, any food required for medical purposes & medically-indicated nutritional supplements, any food required for special dietary needs, baby food/baby formula and soft-sided insulated bags no larger than 8.5" wide x 6" high x 6" deep. Prohibited items include glassware/glass containers, open containers/alcohol, hard-sided coolers, soft-sided coolers larger than 8.5" wide x 6" high x 6" deep and picnic lunches (any foods requiring heating or refrigeration). You can find it all here!

Hoppy planning!

Mommy Frog

Reply
Jan 13, 2022 at 1:36 a.m. Melissa Says...

Can you bring backpacks into Universal Studios?

Reply
Jan 13, 2022 at 8:21 a.m. FrogBlog Says...

Hi Melissa!

Yes, backpacks are allowed. Just keep in mind that, depending on how big it is and if you need a locker, it may not fit in the free standard lockers (14 in. x 5.5 in. x 16.9 in.). You would need to purchase either an all-day locker (at the front of the park) or a larger single-use locker (at each ride).

Hoppy planning!

Mommy Frog

Reply
Jan 10, 2022 at 12:28 p.m. Clare Says...

If I buy Universal Tickets from yourself, can the emailed 'paper tickets' be exchanged for actual tickets/cards at the Royal Pacific when we check in for our stay with them?

Reply
Jan 14, 2022 at 11:09 a.m. FrogBlog Says...

Hi Clare!

Hard tickets can be printed out at any of the Vacation Planning Centers at each Universal Orlando Resort hotel. Let us know if we can help with any additional questions!

Hoppy planning!

Mommy Frog

Reply
Jan 3, 2022 at 4:04 p.m. Riq Says...

Hello! I'm travelling from the UK in June this year 2022 between 11th-25th. 2 things... Will this time of year be busy with school hols in the US? (Like full of schooltrips etc) and also do you have to book into the parks on specific days like you do Disney? My travel agent has said I will need to download an app once by tickets are live and book the days I want to go in the parks and this seems a nightmare but I have Read otherwise! Very nervous as I would hate for it to get fully booked the whole 14 days I am there and not be able to come into the park it would be such a pointless holiday!

Thank you :):)

Reply
Jan 3, 2022 at 12:12 p.m. FrogBlog Says...

Hi Riq!

Summer vacations typically start as soon as Memorial Day Weekend (the last weekend of May)/the first week of June, so the first couple weeks of June will start to get busy but peak summer crowds will show up roughly between mid-June to mid-August. At Universal Orlando, you do not have to make any theme park reservations! While there's always a small chance that the parks could reach full capacity, it has not happened frequently ever since Universal has been gradually increasing back to normal capacity. (Durning the 2020 holiday season with much lower capacity limits, almost every day between Christmas and New Year's filled to capacity quickly, but just this past holiday season, the parks did not close for capacity any day.) We think you should be fine!

Hoppy planning!

Mommy Frog

Reply
Dec 26, 2021 at 2:22 a.m. Jacquelyn S Says...

If you purchase tickets from you guys, can you load them to your universal app?

Reply
Jan 3, 2022 at 1:59 p.m. FrogBlog Says...

Hi Jacquelyn!

Yes, you can link our tickets in the Universal app! Under My Wallet, you can hit "Scan" under "Add Tickets & Passes" and you can manually enter the number if scanning doesn't work. (You also need to input the name of the purchaser to confirm.)

Hoppy planning!

Mommy Frog

Reply
Oct 1, 2021 at 4:30 p.m. Tina Says...

I have a trip planned for Dec. 4 - 11, 2021. I have reservations for Dec. 6th for Universal & Islands, noticed that Universal Hollywood as of Oct. 7 are requiring vacination proof or negative test 72 hrs before going. Any chance that Florida Universal or Magic Kingdom/Epcot is going to follow suit with these safety precautions?

Reply
Oct 1, 2021 at 11:48 a.m. FrogBlog Says...

Hi Tina!

As of now, these guidelines are only in place in Los Angeles county, per the local government there. We'll let you know if that changes!

Hoppy planning!

Mommy Frog

Reply
Sep 21, 2021 at 2:52 p.m. TJ Says...

Thinking of planning a trip for 4-11-22 through 4-16-22. Just wondering how these dates are looking crowd wise. We plan on staying at the Hard Rock so will have fast passes. I know Easter falls different so hoping this would be a good time to come down

Reply
Sep 21, 2021 at 2:40 p.m. FrogBlog Says...

Hi TJ!

The spring break season generally lasts from the beginning of March until the week following Easter since schools have different spring breaks. Since Easter will be later in 2022, we do expect crowds to be more spread out during this period, with crowds potentially more concentrated during March 14-18 (when local schools have spring break) and the weeks before and after Easter (when some private schools may have a break that coincides with Easter — usually starting the Thursday before Easter and can last until the end of the following week). Hope this helps!

Keep hopping!

Leap

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Oct 4, 2021 at 6:06 p.m. TJ Says...

Do you mean April? Not March correct?

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Oct 5, 2021 at 9:54 a.m. FrogBlog Says...

Hi TJ!

We expect the parks to be busiest from March 14-18 (due to local schools being out) and April 14-24 (due to Easter) within the spring break season, which generally lasts from the beginning of March to a week following Easter.

Hoppy planning!

Mommy Frog

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Aug 1, 2021 at 5:44 a.m. Hedwing's mom Says...

I'm confused about bringing in refillable water bottles and the rides. We have an osprey day pack, and a Fanny pack. What do we bring? I’d rather spend money on stuff than water! We're at hotel with extra passes. AAA tickets bought prepandemic. Thx

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Aug 2, 2021 at 8:44 a.m. FrogBlog Says...

Hi there!

You're allowed to bring in refillable water bottles. While on rides, you can store them in the complimentary lockers (they would just need to fit horizontally). If carrying them around is an issue though, you can always ask for a free cup of water at any quick-service restaurant or Starbucks.

Hoppy planning!

Mommy Frog

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Jul 22, 2021 at 1:49 a.m. Brianna Berlyn Says...

Looking to travel to Universal in September with 5 kids, 8 to 13. We’ve navigated Knottsberry Farm well and the kids had a great time. We are ready to try Universal Orlando. Tips for any extra savings for a large family. We don’t mind spending on the necessities but would like to cut costs when able. Also anything that is fun in the surrounding area we would love to explore more. Thank you!

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Jul 22, 2021 at 8:56 a.m. FrogBlog Says...

Hi Brianna!

We are so excited for you! We actually have a frogtastic package deal going on right now that bundles your Universal Orlando stay with tickets, starting at $286 per person with 4 day, park to park tickets - you can see all of the options here. Have a great time!

Hoppy planning!

Mommy Frog

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Jul 21, 2021 at 2:07 p.m. Delise B Says...

Does the park seem to be very crowded right now? Will there be really long wait times?

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Jul 21, 2021 at 11:53 a.m. FrogBlog Says...

Hi Delise!

Crowds have returned for the summer, which is a usual peak time, so you can expect longer lines for the most popular rides at this time.

Hoppy planning!

Mommy Frog

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Jul 20, 2021 at 8:04 p.m. Kevin Says...

Do they check ID when entering the park to match name with name on ticket?

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Jul 20, 2021 at 4:34 p.m. FrogBlog Says...

Hi Kevin!

If the tickets only have one name on all of them, then you should be fine as long as the person whose name is on the tickets is present. There's always a chance they'll check for ID (but it is also possible they won't). Just to be on the safe side, we'd suggest you carry your ID with you in case there are any errors or issues.

Hoppy planning!

Mommy Frog

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Jul 19, 2021 at 4:09 p.m. Kim Says...

We are going to Universal in October, does anyone know if the $10 shuttle from Universal to Sanford Intl airport is going to be operating by then?

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Jul 5, 2021 at 4:11 p.m. Michael Says...

Hi I’m gonna be at universal with the family the 12&13 of July 2021 we have military tickets what’s the best time for us to get in we arbnb a house because we hit Disney fir a bunch of days first should we just book a cheap hotel to for early access

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Jul 6, 2021 at 2:01 p.m. FrogBlog Says...

Hi Michael!

We always say, "The early frog gets the flies," so we suggest arriving no later than 8:30 a.m., which is a bit before the parks open. By the time you park, get through security and walk through CityWalk, it'll be right at (or just after) the official opening time. We like maximizing our time by getting a hop on the crowds that way. In order to get the Early Park Admission benefit, you must stay at a Universal hotel. We'd recommend Universal's Endless Summer Resort - Surfside Inn & Suites or Dockside Inn and Suites if you wish to stay at a Universal hotel for the lowest prices possible.

Hoppy planning!

Mommy Frog

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Jul 3, 2021 at 11:57 a.m. Tracie Fenn Says...

My daughter and I will be going to Universal Orlando Sept 6 thru 12. Should I make reservations at restaurants or will it be easy to get tables that time of year. If I do need to make reservations how far in advance should I do that?

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Jul 6, 2021 at 9:48 a.m. FrogBlog Says...

Hi Tracie!

We don't anticipate any major issues or long wait times with walk-ins at table-service restaurants during that time of the year, but it never hurts to make a reservation if you'd prefer to be seated immediately. You can even make them right now, but we think it's fine to check availability about a week or so before (particularly for Sept. 6 which is Labor Day).

Hoppy planning!

Mommy Frog

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Jun 29, 2021 at 5:41 p.m. Erika Hvizdos Says...

Reading above it is mentioned that last Christmas (2020) capacity was reached within 10 minutes. Did that mean during Early Park Admission or after it opened to the public?

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Jun 29, 2021 at 4:02 p.m. FrogBlog Says...

Hi Erika!

That was after the park officially opened. We don't anticipate the parks reaching capacity that quickly now that the park capacity limits have returned to normal.

Hoppy planning!

Mommy Frog

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Jun 25, 2021 at 2:07 a.m. Daisy Says...

Thank you for this amazing blog! I wanted to know if I am allowed to make reservations to Mythos restaurant located in Island of Adventure if I only purchased tickets to Universal Studios? Meaning, can I cross over to eat lunch only?

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Jun 25, 2021 at 8:37 a.m. FrogBlog Says...

Hi Daisy,

Thanks for hopping by! If you've only purchased a 1-day base ticket, then you wouldn't be able to visit both parks in one day. However, if by chance you're visiting multiple days (for example, with a 2-day base ticket), then you can use the multiple-day base ticket to visit Universal Studios one day and Islands of Adventure the next.

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2021 at 7:21 p.m. Jennifer Says...

Hiya,

If i buy tickets for 2 daya park to park for the 28th of july. It says i have 4 or 5 days ,i cant remember, to use them. So my question is do we have to go the first day on the 28th the start of the ticket? Or if something came up and we wanted to us it on the 29th would that work? Or must you go one the first day of the ticket, the date you had to pick out to purchase…

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Jun 23, 2021 at 4:51 p.m. FrogBlog Says...

Hi Jennifer!

Your 2-day Park-to-Park tickets, beginning July 28, would be valid any 3 days from July 28, 2021 - August 2, 2021 - you don't have to use that first day on your selected start date, but the ticket's use window remains the same, so be sure to use up your days before they expire! Hope this helps.

Hoppy planning!

Mommy Frog

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Jun 19, 2021 at 4:29 p.m. Victor Says...

I'm traveling in July 14, 2021 to Orlando resort Do I need reservation to all the parks?

thank you

Reply
Jun 21, 2021 at 7:59 a.m. FrogBlog Says...

Hi Victor,

For Universal Orlando, you do not need any reservations. (However, if you're also hopping over to Disney World and/or SeaWorld, you will need to make reservations.)

Hoppy planning!

Mommy Frog

Reply
Jun 17, 2021 at 1:34 a.m. Will Says...

Hello! I purchased my date specific tickets through tripster. Do I have to reserve the date? Or do I just show up to the kiosk with my print out?

Thanks in advance!

Reply
Jun 17, 2021 at 8:14 a.m. FrogBlog Says...

Hi Will!

No, Universal does not have a reservation system, so you won't need to make any reservations. Just head straight to the Will Call kiosks!

Hoppy planning!

Mommy Frog

Reply
Jun 15, 2021 at 1:54 a.m. Ivette Collado Says...

Hi are the resorts allowing pool hopping to the other resorts?

Thank you.

Reply
Jun 15, 2021 at 8:44 a.m. FrogBlog Says...

Hi Ivette!

The resorts are now allowing pool hopping again.

Hoppy planning!

Mommy Frog

Reply
Jul 23, 2021 at 2:06 p.m. Margarita Lacy Says...

Hi! I read that pool hopping is allowed when staying at any of the Universal Resort hotels except for the Endless Summer hotels. Is that correct as far as you know? We are deciding between Dockside and Sapphire Falls based on this. Thanks!

Reply
Jul 23, 2021 at 9:40 a.m. FrogBlog Says...

Hi Margarita!

Yes, pool hopping is allowed at the Universal Orlando Resort hotels, but the benefit is not extended to Endless Summer Resort guests. (However, they can hop between the Endless Summer pools at Dockside Inn and Surfside Inn.)

Hoppy planning!

Mommy Frog

Reply
Aug 27, 2021 at 3:04 p.m. Nina Fonaroff Says...

Can I pool hop fro cabana bay to saffire Falls

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Aug 27, 2021 at 10:37 a.m. FrogBlog Says...

Hi Nina!

Yes, you may pool hop to Sapphire Falls, as well as the pools at Aventura, Portofino Bay, Royal Pacific and the Hard Rock Hotel. (The only exceptions would be the two Universal's Endless Summer Resort pools.)

Hoppy planning!

Mommy Frog

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Aug 28, 2021 at 1:16 a.m. Kayleigh Says...

How do you go about pool hopping? I just tried tonight and couldn’t use my key card to get into any other pools. I’m staying at cabana bay.

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Aug 30, 2021 at 1:17 p.m. FrogBlog Says...

Hi Kayleigh!

Usually just having your hotel key with you is enough for access. Guests at Cabana Bay cannot hop over to the Universal's Endless Summer Resorts, but all others should be fine. If you having issues, then we'd suggest checking in at the front desk to make sure there aren't any issues with your card.

Hoppy planning!

Mommy Frog

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Jun 12, 2021 at 2:35 a.m. Erik Says...

Question- We are coming in August and will buy date specific tickets for our family to attend Universal for one day while in Orlando. What if we have an emergency and cannot attend on that date after all… can we change the date at that the last minute or do we simply lose the $1500 I’m about to spend online right now for my entire family tickets?

Reply
Jun 14, 2021 at 4:43 p.m. FrogBlog Says...

Hi Erik!

As long as the tickets are unused, they will not lose their gate price value! You can always upgrade or exchange them at guest services, even after the expiration date has passed. If you purchase through Undercover Tourist, tickets have a use window (i.e., 5 days in an 8 day period, beginning with the date you choose), providing you with a little flexibility. Tickets are also refundable one year from purchase as long as they are wholly unused. If you would rather adjust your dates, give us a call at 1 (800) 846-1302 and we’ll be hoppy to discuss options 😊 Dates may be subject to availability and may have a price difference to change. Hope this helps!

Hoppy planning!

Mommy Frog

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Jun 11, 2021 at 10:47 p.m. Andrew Says...

With the COVID temporary closures at Adventure Island and not being big on roller coasters, is it worth still getting a two park pass or is a pass to the main park good enough. We are going 6/18.

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Jun 14, 2021 at 2:02 p.m. FrogBlog Says...

Hi Andrew,

Even though Universal's Islands of Adventure does have more roller coasters/thrill rides, we still think it's worth a visit if you're a Marvel, Jurassic Park or Harry Potter fan. There are also three water rides, which may be nice to hop on during a hot summer day! But if you don't have a major interest in any of those, then Universal Studios Florida will keep you busy for the day. :)

Hoppy planning!

Mommy Frog

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Jun 7, 2021 at 5:18 a.m. jenn bosshardt Says...

I’m so glad I found your site. You seem so knowledgeable, and I feel like I haven’t a clue. I’m thinking of planning a trip with my 11 year olds this summer to Universal. Is there a month—July or August you this is better than the other. Also, do you think it’s worth staying at a Universal hotel? Thanks in advance for your guidance in the new territory for me! :-)

Reply
Jun 7, 2021 at 8:37 a.m. FrogBlog Says...

Hi Jenn!

Hoppy to help! July and the first half of August will be fairly similar, in terms of crowds. Once local schools go back to school around mid-August, the crowds start to decrease. You can take a peek at our Crowd Calendar to compare dates. We think it's worth staying at a Universal hotel because you can get a jump on the crowds with the Early Park Admission benefit. Also, if you stay at a premier Universal hotel, then you will get Universal Express Unlimited passes included with your stay. Being a hotel guest will also give you priority access when the parks are busy and may reach capacity. In general, it's convenient to be super close to the theme parks and use Universal's complimentary transportation.

Hoppy planning!

Mommy Frog

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Jun 3, 2021 at 9:04 p.m. David B. Says...

Hi, thanks for the great info! It appears that park re-entry isn’t likely if you leave (eg for lunch at City Walk) and the park is at capacity upon your return. I haven’t seen this explicitly stated but is that your impression as well? Thanks!

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Jun 4, 2021 at 2:12 p.m. FrogBlog Says...

Hi David,

Yes, we'd try to avoid exiting the parks on a crowded day. Usually, Universal opens a pathway between the two parks if it looks like the parks may reach capacity, so you don't have to exit completely if you're looking to park hop. If you do need to exit the parks, it may take a while to get back in (if at all), but if you're a Universal hotel guest, you would have priority access to re-enter.

Hoppy planning!

Mommy Frog

Reply
Jun 2, 2021 at 1:43 p.m. Anna Says...

Hi, we are going to volcano bay on Friday. Is it still at limited capacity? Don't know if it's worth buying fast passes.

Thanks

Reply
Jun 2, 2021 at 12:54 p.m. FrogBlog Says...

Hi Anna,

Universal Orlando Resort is still limiting capacity (though we don't know exact numbers). Now that it's the beginning of the summer season, we'd expect Volcano Bay to be busy from now until mid-August when tadpoles start going back to school. If you want the ability to ride the waterslides whenever you want, we'd suggest looking into getting Express passes. However, Volcano Bay does use its TapuTapu virtual line system, so you wouldn't physically be waiting around in long lines, which frees up time if you want to eat, take a break, swim in the wave pool or wind down the lazy river.

Hoppy planning!

Mommy Frog

Reply
Jun 2, 2021 at 2:23 a.m. CC Says...

Can we take any snacks or bottled water into the parks?

Reply
Jun 2, 2021 at 7:10 a.m. FrogBlog Says...

Hi CC,

Yes! You may take small snacks that do not require refrigeration and bottled water (maximum 2 liters).

Hoppy planning!

Mommy Frog

Reply
Jun 1, 2021 at 7:20 p.m. Becky Says...

My son and I are coming in early to mid November for the first time and plan to go to Universal for 3 days. Our dates are flexible, as is our budget. Would you suggest Express Passes or should we be okay without them? If we need the Passes, would it be better to go ahead and book one of the deluxe hotels that include Express Passes? Thanks!

Reply
Jun 1, 2021 at 3:28 p.m. FrogBlog Says...

Hi Becky,

Early to mid-November is usually a great time to visit with some crowds around Veterans Day, but overall, we typically see low to average crowds. Having Universal Express passes wouldn't be a must, but it's a benefit that's always nice to have, especially if you can swing it! If so, we'd suggest double checking the cost of purchasing the passes separately (plus the cost of a hotel if you stay somewhere else) vs. the cost of staying at a Universal premier hotel. For families of four, it's definitely worth staying at one of the hotels, as they would save more money. Since it'll just be the two of you, those prices might end up being around the same - but we'd still lean toward the premier hotel stay since you'd receive other on-site perks such as Early Park Admission. If you decide on purchasing Universal Express passes separately, buy them as early as possible (as the price increases as the date gets closer!).

Hoppy planning!

Mommy Frog

Reply
Jun 2, 2021 at 2:23 a.m. Becky Says...

Thank you for the feedback!! ????

Reply
Jun 2, 2021 at 7:12 a.m. FrogBlog Says...

Hoppy to help, Becky! :)

Hoppy planning!

Mommy Frog

Reply
May 28, 2021 at 10:45 p.m. Stephanie Says...

Hello!

It's still not quite clear to me the following. Are masks going to be required for vaccinated guests INDOORS? The last I heard when the new changes were put in place specified vaccinated guests were not required to wear the mask outdoors while walking, but where then required to put the mask on when entering a store, restaurant and when entering a line to wait for a ride.

Best,

Stephanie

Reply
Jun 1, 2021 at 6:52 a.m. FrogBlog Says...

Hi Stephanie!

The most updated policy is that unvaccinated guests are not required to wear a mask indoors or outdoors - unvaccinated guests still have the option in outdoor places, but are required in the indoor locations that you mentioned. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
May 28, 2021 at 7:28 p.m. Jeff Says...

Hi! I plan on going to Universal Studios Orlando on Sunday, June 6th. I'll only have about 4-5 hrs to spend at the park. I'll also be flying solo. Any tips before I buy my ticket?

Reply
Jun 1, 2021 at 8:15 a.m. FrogBlog Says...

Hi Jeff,

Since you'll be there over a weekend, we'd recommend arriving as early as you can to maximize your time inside the parks. Good news — some Single Rider lines (including all of the Wizarding World rides in both parks) have reopened recently, so take advantage of those instead of waiting in the regular standby line. Lastly, we'd suggest picking out your top priority rides so you're familiar with the layout and have a game plan to hit those (as opposed to winging it once you arrive).

Hoppy planning!

Mommy Frog

Reply
May 25, 2021 at 3:06 p.m. Kay Naseer Says...

When exactly do we expect all parks to be open?

Trying to plan a trip in End of June, but want to make sure we have all parks to visit

Reply
May 25, 2021 at 10:07 a.m. FrogBlog Says...

Hi Kay!

All of the theme parks in Orlando are currently open, including Universal Orlando. Have fun!

Hoppy planning!

Mommy Frog

Reply
May 16, 2021 at 3:10 a.m. Ariday Says...

I was checking tickets to go to Volcano bay to go tomorrow and it doesn’t let me buy the ticket, it says unavailable. Can I still go to the park and buy the tickets there for tomorrow?

Reply
May 17, 2021 at 10:09 a.m. FrogBlog Says...

Hi Ariday,

Sorry if we have not answered your question in time, but if it says a certain day is unavailable, then tickets have been sold out and tickets would not be available at the park gates.

Hoppy planning!

Mommy Frog

Reply
May 13, 2021 at 2:34 p.m. Emily Cable Says...

We bought date specific tickets, 4 days park to park tickets for June 21-26. How does the park know that we have date specific tickets and have "priority" access? Also, can you purchase an early admission pass on top of your tickets if you are not staying at a resort? Thanks.

Reply
May 13, 2021 at 1:08 p.m. FrogBlog Says...

Hi Emily,

Once the team members scan your ticket at the turnstiles, it should tell them your ticket type and any date that's associated with it. The physical ticket should also have the date of first use printed on it. In the past, we've been told that only the first day of a multi-day ticket would count as "priority" access because that's when the ticket starts. However, because your ticket is valid for three more days during a seven consecutive calendar day period, the subsequent visits are not considered "priority." Unfortunately, the Early Park Admission is only a benefit for Universal hotel guests. Our best advice is to arrive an hour early anyway, so you have plenty of time to park, get through security and wait in any lines at the front gate.

Hoppy planning!

Mommy Frog

Reply
May 23, 2021 at 7:56 p.m. Taylor McCraw Says...

I was trying to add on express pass to my ticket on the Universal Orlando website for Memorial Day weekend, but now it says unavailable. Will I be able to possible buy one at the park, or will they be all sold out? The 29th of May.

Reply
May 24, 2021 at 9:10 a.m. FrogBlog Says...

Hi Taylor,

Usually Universal Express passes are available to purchase inside the parks. But since Universal Express passes are already sold out on the website, it's unlikely that they would be available at the parks that day.

Hoppy planning!

Mommy Frog

Reply
May 11, 2021 at 3:34 a.m. Mindy Says...

Hello. How do I make sure I get an early opening ticket? Also, coming on a Thursday in early June how do you think the crowds will be? Never been, first timer!

Reply
May 11, 2021 at 9:23 a.m. FrogBlog Says...

Hi Mindy!

All Universal hotel guests are given access to Early Park Admission - so if you're staying on-site, you're all set! You'll still want to be sure to purchase your admission as soon as possible if you haven't already. Crowds can vary, especially in the summer - as June goes on, things will continue to get busier (as more families start their summer breaks). You can see a day-by-day breakdown on our Crowd Calendar. Have a great time!

Hoppy planning!

Mommy Frog

Reply
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Undercover Tourist is the leading supplier of online discount tickets to Orlando, Florida-area attractions, including Walt Disney World® Resort, Universal Orlando Resort™, SeaWorld® Orlando, LEGOLAND® Florida Resort and more.

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