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Planning a Trip to Universal Orlando? Here's What to Know Before You Go

Universal Orlando Reopening - Pinterest

When Universal Orlando Resort reopened June 5, 2020, the Gringotts dragon welcomed us with open wings (OK, OK, and a little bit of fire). We found that the same enchantment, thrills and fun that we knew and loved about Universal pre-closure were still very much present (oh how we missed you, Butterbeer!). Since then, many policies and procedures have evolved, and we're now starting to see some return to "normalcy."

While crowds were low for a bit after Universal Orlando's reopening, more and more guests headed back to the theme parks, especially for the holidays and spring break. The parks even reached full capacity during their busiest times. With the parks now operating at full capacity, it's unlikely that they'll reach full capacity during your trip. However, with more families arriving for summer break and the recent opening of the toadally epic Jurassic World VelociCoaster, the parks are definitely seeing higher crowds on a daily basis.

Likewise, as more time has gone on, more and more experiences have opened or been modified to make the most of the guest experience at Universal Orlando. We have many more trips under our belts (or should we say, house robes), and it's safe to say that we have our froggy footing. Additionally, Universal Orlando's health and safety policies have changed a bit upon reopening: temperature checks have been phased out and ground markers have disappeared. Face coverings are no longer required if you are fully vaccinated (though unvaccinated guests are still required to wear masks indoors). We'll get into all of those important details below.

We're here to share all that we know about Universal Orlando's reopening so that you're ready to hop back into the fun too, once you're ready. We're starting with the need-to-know health and safety information, but if you just want to learn about expected crowds, virtual lines and what's hoppening in the parks, hop straight to that section! And don't froget to hop back to this post, as we update this guide often with fresh "deets!" Ready? Let's hit it!

Universal Orlando Health & Safety Procedures | Universal Orlando Theme Parks | Universal's Volcano Bay | Universal Orlando HotelsUniversal CityWalk | Reopening Status of Major U.S. Theme Parks

Universal Orlando Health and Safety Procedures

You can check the park's admission status at any time using the Universal Orlando app. You'll find this information under "Park Hours & Directions."

Before we get to the fun stuff, let's talk about the health and safety measures. Universal Orlando, in accordance with the state of Florida and local governing bodies, has put into practice the following general safety procedures to make things as safe as possible for guests.

Universal Orlando Resort Health Measures

  • Maintain a safe distance between travel parties.
  • Hand sanitizer is available for use prior to boarding ride vehicles, as well as in other areas around the destination.
  • Valet parking is not currently available.

Universal Orlando Resort Face Covering Policies

Universal Orlando Reopening - Despicable Me Family

At Universal Orlando Resort, face coverings are no longer required for fully vaccinated guests. All unvaccinated guests ages 3 and up must wear a face covering while indoors. U-Rest areas are no longer available.

Universal Orlando Reopening - Gryffindor Couple

Universal Orlando Resort Safety Measures

  • All team members, regardless of vaccination status, are required to wear masks in vehicles and spaces where social distancing can not be maintained.
  • Tables, chairs and all high-touch areas are being continuously cleaned and disinfected.
  • Cashless payments are available in all areas (guests can use mobile ordering at select locations).
  • Hand sanitizer locations are available throughout Universal and individual bottles are also available for purchase.

Team members have recently been directing guests to use the finger scan when entering the theme parks or traveling between parks on the Hogwarts Express, and it's cleaned regularly. We see team members frequently cleaning high-touch areas, and there is plenty of signage to show where restrooms are available for handwashing, along with hand sanitizer dispensers.

What Happens If a Park Reaches Capacity?

As often happens with the opening of a new ride, the Universal Orlando theme parks can (and have) hit capacity. If a park reaches capacity, arriving guests will not be able to enter until the capacity is lowered. There is no guarantee, but the park can reopen after it has reached capacity due to guests leaving. During spring break when the parks were operating at limited capacity, they hit capacity quickly, as early as 11 a.m. The parks are more likely to hit capacity over the weekends. To prepare you in advance, we've got some advice for touring the parks when they're at capacity.

If you are a guest at a Universal Resort hotel or have purchased a date-specific ticket, you are considered a priority guest. Upon nearing capacity, priority guests will continue to be allowed in until the maximum limit has been reached, while other guests may be stopped. There may be a brief delay, but once capacity is lowered, priority guests will be the first to enter.

For live updates, you can call the Universal Orlando capacity hotline at 407-817-8317, or check the park hours on the Universal Orlando app or website. If you call the hotline, you must first indicate which park you're going to (Universal Studios Florida and Universal's Islands of Adventure OR Universal's Volcano Bay) via the phone menu, and then you'll be asked if you're a Universal hotel guest (if not, choose the "other" option).

The parks are less busy on weekdays than on weekends, so we highly recommend visiting on weekdays. If you are a hotel guest with the benefit of Early Park Admission, we also recommend taking advantage of it to be some of the first in the parks. If neither of these applies to you, and you'll be visiting during a peak time, our best advice is to purchase your tickets in advance and arrive early!

What to Expect When You Visit the Universal Orlando Theme Parks

Universal Orlando Reopening - Globe

So what should you expect on your visit to the Universal Orlando theme parks? Well, fun of course! Yes, even in this crazy time, there is still so much fun to be had. That is why we're going, right? We've had a hoppin' good time on each of our visits since the parks' reopening. And speaking of, one of the biggest changes to the parks is the expanded use of virtual lines. It hasn't been in full use on all of our visits, but it helps to know a little bit more about it in case you go! It's more likely to be used over the weekends than during the week.

Virtual Line Experience and Wait Times

Universal Orlando Reopening - Race Through New York Starring Jimmy Fallon

Some rides, such as Race Through New York Starring Jimmy Fallon, already had existing virtual queues prior to Universal Orlando's reopening, but this virtual queue system has expanded to include some of the most hoppin' rides. To get the low-down on Universal Orlando's Virtual Line Experience, check out our separate post about how to reserve a Virtual Line pass, plus a few tips and tricks!

As far as wait times go, we've experienced lower crowds during weekdays. Initially, when the park reopened in June 2020, popular rides had wait times as low as 15 minutes. Since time has gone on and there have been discounted ticket specials, crowds and wait times have increased, especially over the weekends and around holidays. To set realistic expectations, there are more people on the pathways when there are heavier crowds, but it is still manageable to navigate your way around the parks without getting too close to others. You may want to avoid watching the Frog Choir and Triwizard Spirit Rally shows in Hogsmeade, especially if Harry Potter and the Forbidden Journey has a long line, as that narrow area can get easily congested.

Universal Orlando Reopening - Hogsmeade Crowds

There have been times that we've been left frustrated with the Virtual Line Experience. During a particularly busy day, many rides at Universal Studios Florida were Virtual Line only, including Despicable Me Minion Mayhem, Harry Potter and the Escape from Gringotts, Revenge of the Mummy and Race Through New York Starring Jimmy Fallon. We had checked a few times in the afternoon, but there weren't any passes available when we looked. When an afternoon thunderstorm rolled in, other rides such as Hollywood Rip Ride Rockit, Transformers: The Ride 3D and The Simpsons Ride had weather delays, leaving our options extremely limited. If we were able to do things differently, we would've checked and obtained Virtual Line passes when we arrived earlier in the morning.

If the parks are busy enough to be utilizing the Virtual Line Experience, get your passes as early as possible. Keep checking around 11 a.m., 2 p.m. and 4 p.m. for new passes to be released throughout the day if you are unsuccessful first thing in the morning. We've successfully been able to snag a pass when the clock strikes the hour, but passes go quickly (they may only be available for a couple of minutes). We recommend setting an alarm for five minutes before each release time and start checking in case any time slots pop up early.

During our first visit in 2021, we visited on a weekday, and the crowds were the lowest we had seen since August. Hagrid's didn't even use a virtual queue and had a consistent wait time of 30 to 45 minutes nearly all day long. We saw heavier crowds in March due to spring break season, and we expect to see this trend continue through summer.

Universal Orlando Reopening - January 2021 Crowds at Diagon Alley

New Ride Changes

Universal Orlando has shut down the following rides and attractions temporarily:

  • Fear Factor Live
  • Poseidon's Fury
  • Storm Force Accelatron

Universal Orlando Reopening - Storm Force Accelatron

The rides are now loading every row to increase ride capacity. Single Rider lines have also reopened. As for lockers, ride attendants may direct you to specific locker stations and only allow one member of each party to put everyone's belongings in a locker.

Shows and Play Areas

Universal Orlando Reopening - Triwizard Rally

While the majority of rides are open, some shows are not running, and some play areas remain closed. Fear Factor Live is not available. Universal Orlando’s Cinematic Celebration recently returned but is still only available on select nights. Camp Jurassic, If I Ran the Zoo and Fievel’s Playland play areas have recently reopened, but the following play areas remain closed:

  • Jurassic Park Discovery Center (currently home to the VelociCoaster store; The Burger Digs is open inside for dining)
  • Me Ship the Olive
  • Curious George Goes to Town

Character Interactions 

Universal Orlando Reopening - Scooby Doo & Gang

Characters are still available for meet and greets ... from a safe distance away or atop raised platforms. Many of the characters are sporting masks to maintain health and safety measures. Some show performers wear masks as well.

Restaurants and Mobile Ordering

Universal Orlando Reopening - Three Broomsticks

Universal's mobile ordering system has expanded to include more restaurants inside the parks. You can use the app to see which restaurants have the system in place. During our visit, we used mobile ordering for Three Broomsticks, which is new for the restaurant. We recommend you download the latest version of the Universal Orlando app before you visit because it has some new features. After you’ve ordered and paid for your food with the app, at some restaurants, you scan a QR code at your table that alerts team members to where you are seated, and they bring your food to you!

Universal Orlando Reopening - Universal Orlando Mobile Order QR code

Frog tip: If you only want Butterbeer, try Hog's Head or the Butterbeer carts.

Inside, the tables are greatly spaced out and marked as "reserved" to block out tables. Utensils come in packaging, and condiments come in packets. While we noticed that a good majority of the restaurants were open and offered regular menu items, there were some locations that remained closed (Doc Sugrue's Desert Kebab House).

Universal Orlando Reopening - Paper Menu at Mythos

For table-service restaurants, such as Mythos Restaurant, you'll find a team member at the entrance who is taking reservations. They will take your name, the number of people in your party and your phone number (you'll get a text when your table is ready). They ask that you return within 10 to 15 minutes, but you can text the same number if you're running behind to let the staff know. Once seated, your hostess will give you a paper menu. A waiter will bring you the plates and silverware on a tray for you to pick up yourself.

Special Events

While 2020 was anything but ordinary, Universal toadally delivered with some modified events upon reopening, including frightful and family fun for Halloween, such as trick-or-treating and HHN-esque houses! And not even the Grinch could steal the holidays. Guests came face-to-face with the gigantic Macy's balloons via a walking path and waved at their favorite characters decked out in their seasonal best. Santa visited too! In 2021, fan-favorite Mardi Gras returned in a modified format, and Halloween Horror Nights will be making a terrifying comeback this fall.

What to Expect at Universal's Volcano Bay

Universal Orlando Reopening - Family with Masks at Volcano Bay

Note: Universal's Volcano Bay closed for the winter from Nov. 2, 2020, and reopened Feb. 27, 2021.

Much like the theme parks, wearing a mask is only required for unvaccinated guests indoors. It's optional to wear one while you hop around the park, but know that most frogs opt to stay mask-free. If you do wear one around the park, we suggest having a plastic bag on hand. When you go on rides, you can leave it with your shoes at the cubbies provided.

Universal Orlando Reopening - Cleaning Inner Tubes at Volcano Bay

Team members in "dry" roles (at restaurants, gift shops, Guest Services, etc.) who are not fully vaccinated wear face coverings, and lifeguards who are not fully vaccinated wear balaclavas when they cannot socially distance. We saw team members cleaning and sanitizing life vests, rafts and inner tubes after each use. For rides with multi-person rafts, only one party is allowed in each raft. Standard height and weight requirements are still applicable. (Leap and Tad couldn't ride the Maku Puihi Round Raft Rides together because their combined weight wasn't 300 pounds.)

Mobile ordering is available at Kohola Reef Restaurant & Social Club and Whakawaiwai Eats, as well as regular ordering with paper menus. Once you've ordered your food, a team member will hand you the drinks and direct you to the dining tables. Someone else will then seat you and ask for your order number. Voila, another team member will bring the food to your table! Utensils and condiments come separately packaged.

The majority of the rides are up and running at Volcano Bay.

What to Expect at Universal Orlando Hotels

Universal Orlando Reopening - Water Taxi

Don't froget, Universal Orlando hotel guests get the benefit of Early Park Admission!

The phased reopening of hotels included Hard Rock Hotel, Loews Royal Pacific Resort and Universal's Cabana Bay Beach Resort. Universal's Aventura Hotel opened initially, but ceased operations on Aug. 21, 2020. It is back to normal operations, as of June 16, 2021.

More hoppy news! Loews Portofino Bay Hotel reopened Dec. 1, 2020. Originally scheduled to open its doors in March 2020, Universal's Endless Summer Resort - Dockside Inn and Suites officially opened Dec. 15, 2020. After closing its doors on Aug. 21, 2020, Loews Sapphire Falls Resort reopened on May 18, 2021. Universal's Endless Summer Resort - Surfside Inn and Suites reopened May 26, 2021.

If you'll be visiting on a weekend (or around a holiday) and are a hotel guest, be sure to take advantage of Early Park Admission. When a park reaches capacity, no guests will be allowed to enter. However, hotel guests have priority access if the park reopens after enough guests leave.

All hotels are offering contactless experiences, such as hotel texting services, express checkout, contactless room deliveries and housekeeping services. Upon request, the hotel will deliver fresh towels, linens and bathroom amenities to your door. Housekeeping will not enter your room during your stay.

We noticed that the Universal water taxis and buses are operating from the CityWalk docks and bus lanes, respectively.

What to Expect at Universal CityWalk

Universal Orlando CityWalk Reopening - Parking

Universal CityWalk is currently open from 8 a.m. to 12 a.m. on weekdays (and until 12:30 a.m. on Friday and Saturday nights), with the majority of stores and restaurants in operation now. Standard parking fees apply (with free parking after 6 p.m.), but valet parking is still not available at this time. The parking garages open at 7:30 a.m. daily, though it may depend on Early Park Admission hours. When Islands of Adventure had Early Park Admission starting at 7 a.m. on a recent weekend, we were able to access the garages around 6:45 a.m.

As you make your way toward the security hub before you enter CityWalk, you'll see signs about the health and safety information for all guests.

The following Universal CityWalk restaurants, shops and entertainment are now open:

  • Antojitos Authentic Mexican Food
  • Auntie Anne's Pretzels
  • Bigfire
  • Bob Marley - A Tribute to Freedom
  • Bread Box Handcrafted Sandwiches
  • Bubba Gump Shrimp Co. Restaurant and Market
  • Burger King Whopper Bar
  • Cinnabon (mobile ordering available)
  • Cold Stone Creamery
  • Fat Tuesday
  • Fusion Bistro Sushi & Sake Bar
  • Hard Rock Cafe Orlando (requires a separate temperature screening)
  • Hot Dog Hall of Fame (mobile ordering available)
  • Jimmy Buffett’s Margaritaville (outside & Lone Palm)
  • Lone Palm Airport
  • Menchie's frozen yogurt
  • Moe's Southwest Grill
  • NBC Sports Grill & Brew
  • Panda Express
  • Pat O'Brien's
  • Red Oven Pizza Bakery (mobile ordering available)
  • Starbucks Coffee
  • The Cowfish
  • Toothsome Chocolate Emporium & Savory Feast Kitchen
  • Top of the Walk Food Court
  • Vivo Italian Kitchen
  • Voodoo Doughnut (mobile ordering available)
  • Airbrush
  • Candy Smith
  • CityWalk Hub Store
  • Hair Wraps
  • Hart & Huntington Tattoo Company (retail only)
  • Quiet Flight Surf Shop
  • The Smuggler's Hold
  • Universal Studios Store and select merchandise carts
  • CityWalk's Rising Star
  • Hard Rock Live
  • Hollywood Drive-In Golf
  • Universal Cinemark

Each restaurant may have a limited menu and limited seating available. You can now make advance dining reservations for Bigfire, Antojitos, Bob Marley - A Tribute to Freedom, Cowfish, NBC Sports Grill & Brew, Pat O'Brien's, Toothsome, VIVO Italian Kitchen, Jimmy Buffet's Margaritaville and Hard Rock Cafe Orlando. Some nightclubs remain temporarily closed, and more locations may be added over time.

We hope this gives you an idea of what to expect during the Universal Orlando reopening so you can best prepare your next trip. Keep in mind that health and safety procedures may differ from park to park (here are guides to visiting Walt Disney World, SeaWorld Orlando and LEGOLAND Florida) and are subject to change. While we frogs cannot wait to hop back to the parks, we understand it’s important to be safe in doing so — and that the comfort level is different for every family. Be sure to check back later, as we will update this post as new information becomes available. 

Related: Heading to Universal Orlando During a Peak Time? Here's What You Should Know

Hoppy planning!

Keep hopping, Mommy Frog!
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1–50 of 93 comments
Oct 1, 2021 at 4:30 p.m. Tina Says...

I have a trip planned for Dec. 4 - 11, 2021. I have reservations for Dec. 6th for Universal & Islands, noticed that Universal Hollywood as of Oct. 7 are requiring vacination proof or negative test 72 hrs before going. Any chance that Florida Universal or Magic Kingdom/Epcot is going to follow suit with these safety precautions?

Reply
Oct 1, 2021 at 11:48 a.m. FrogBlog Says...

Hi Tina!

As of now, these guidelines are only in place in Los Angeles county, per the local government there. We'll let you know if that changes!

Hoppy planning!

Mommy Frog

Reply
Sep 21, 2021 at 2:52 p.m. TJ Says...

Thinking of planning a trip for 4-11-22 through 4-16-22. Just wondering how these dates are looking crowd wise. We plan on staying at the Hard Rock so will have fast passes. I know Easter falls different so hoping this would be a good time to come down

Reply
Sep 21, 2021 at 2:40 p.m. FrogBlog Says...

Hi TJ!

The spring break season generally lasts from the beginning of March until the week following Easter since schools have different spring breaks. Since Easter will be later in 2022, we do expect crowds to be more spread out during this period, with crowds potentially more concentrated during March 14-18 (when local schools have spring break) and the weeks before and after Easter (when some private schools may have a break that coincides with Easter — usually starting the Thursday before Easter and can last until the end of the following week). Hope this helps!

Keep hopping!

Leap

Reply
Oct 4, 2021 at 6:06 p.m. TJ Says...

Do you mean April? Not March correct?

Reply
Oct 5, 2021 at 9:54 a.m. FrogBlog Says...

Hi TJ!

We expect the parks to be busiest from March 14-18 (due to local schools being out) and April 14-24 (due to Easter) within the spring break season, which generally lasts from the beginning of March to a week following Easter.

Hoppy planning!

Mommy Frog

Reply
Aug 1, 2021 at 5:44 a.m. Hedwing's mom Says...

I'm confused about bringing in refillable water bottles and the rides. We have an osprey day pack, and a Fanny pack. What do we bring? I’d rather spend money on stuff than water! We're at hotel with extra passes. AAA tickets bought prepandemic. Thx

Reply
Aug 2, 2021 at 8:44 a.m. FrogBlog Says...

Hi there!

You're allowed to bring in refillable water bottles. While on rides, you can store them in the complimentary lockers (they would just need to fit horizontally). If carrying them around is an issue though, you can always ask for a free cup of water at any quick-service restaurant or Starbucks.

Hoppy planning!

Mommy Frog

Reply
Jul 22, 2021 at 1:49 a.m. Brianna Berlyn Says...

Looking to travel to Universal in September with 5 kids, 8 to 13. We’ve navigated Knottsberry Farm well and the kids had a great time. We are ready to try Universal Orlando. Tips for any extra savings for a large family. We don’t mind spending on the necessities but would like to cut costs when able. Also anything that is fun in the surrounding area we would love to explore more. Thank you!

Reply
Jul 22, 2021 at 8:56 a.m. FrogBlog Says...

Hi Brianna!

We are so excited for you! We actually have a frogtastic package deal going on right now that bundles your Universal Orlando stay with tickets, starting at $286 per person with 4 day, park to park tickets - you can see all of the options here. Have a great time!

Hoppy planning!

Mommy Frog

Reply
Jul 21, 2021 at 2:07 p.m. Delise B Says...

Does the park seem to be very crowded right now? Will there be really long wait times?

Reply
Jul 21, 2021 at 11:53 a.m. FrogBlog Says...

Hi Delise!

Crowds have returned for the summer, which is a usual peak time, so you can expect longer lines for the most popular rides at this time.

Hoppy planning!

Mommy Frog

Reply
Jul 20, 2021 at 8:04 p.m. Kevin Says...

Do they check ID when entering the park to match name with name on ticket?

Reply
Jul 20, 2021 at 4:34 p.m. FrogBlog Says...

Hi Kevin!

If the tickets only have one name on all of them, then you should be fine as long as the person whose name is on the tickets is present. There's always a chance they'll check for ID (but it is also possible they won't). Just to be on the safe side, we'd suggest you carry your ID with you in case there are any errors or issues.

Hoppy planning!

Mommy Frog

Reply
Jul 19, 2021 at 4:09 p.m. Kim Says...

We are going to Universal in October, does anyone know if the $10 shuttle from Universal to Sanford Intl airport is going to be operating by then?

Reply
Jul 5, 2021 at 4:11 p.m. Michael Says...

Hi I’m gonna be at universal with the family the 12&13 of July 2021 we have military tickets what’s the best time for us to get in we arbnb a house because we hit Disney fir a bunch of days first should we just book a cheap hotel to for early access

Reply
Jul 6, 2021 at 2:01 p.m. FrogBlog Says...

Hi Michael!

We always say, "The early frog gets the flies," so we suggest arriving no later than 8:30 a.m., which is a bit before the parks open. By the time you park, get through security and walk through CityWalk, it'll be right at (or just after) the official opening time. We like maximizing our time by getting a hop on the crowds that way. In order to get the Early Park Admission benefit, you must stay at a Universal hotel. We'd recommend Universal's Endless Summer Resort - Surfside Inn & Suites or Dockside Inn and Suites if you wish to stay at a Universal hotel for the lowest prices possible.

Hoppy planning!

Mommy Frog

Reply
Jul 3, 2021 at 11:57 a.m. Tracie Fenn Says...

My daughter and I will be going to Universal Orlando Sept 6 thru 12. Should I make reservations at restaurants or will it be easy to get tables that time of year. If I do need to make reservations how far in advance should I do that?

Reply
Jul 6, 2021 at 9:48 a.m. FrogBlog Says...

Hi Tracie!

We don't anticipate any major issues or long wait times with walk-ins at table-service restaurants during that time of the year, but it never hurts to make a reservation if you'd prefer to be seated immediately. You can even make them right now, but we think it's fine to check availability about a week or so before (particularly for Sept. 6 which is Labor Day).

Hoppy planning!

Mommy Frog

Reply
Jun 29, 2021 at 5:41 p.m. Erika Hvizdos Says...

Reading above it is mentioned that last Christmas (2020) capacity was reached within 10 minutes. Did that mean during Early Park Admission or after it opened to the public?

Reply
Jun 29, 2021 at 4:02 p.m. FrogBlog Says...

Hi Erika!

That was after the park officially opened. We don't anticipate the parks reaching capacity that quickly now that the park capacity limits have returned to normal.

Hoppy planning!

Mommy Frog

Reply
Jun 25, 2021 at 2:07 a.m. Daisy Says...

Thank you for this amazing blog! I wanted to know if I am allowed to make reservations to Mythos restaurant located in Island of Adventure if I only purchased tickets to Universal Studios? Meaning, can I cross over to eat lunch only?

Reply
Jun 25, 2021 at 8:37 a.m. FrogBlog Says...

Hi Daisy,

Thanks for hopping by! If you've only purchased a 1-day base ticket, then you wouldn't be able to visit both parks in one day. However, if by chance you're visiting multiple days (for example, with a 2-day base ticket), then you can use the multiple-day base ticket to visit Universal Studios one day and Islands of Adventure the next.

Hoppy planning!

Mommy Frog

Reply
Jun 23, 2021 at 7:21 p.m. Jennifer Says...

Hiya,

If i buy tickets for 2 daya park to park for the 28th of july. It says i have 4 or 5 days ,i cant remember, to use them. So my question is do we have to go the first day on the 28th the start of the ticket? Or if something came up and we wanted to us it on the 29th would that work? Or must you go one the first day of the ticket, the date you had to pick out to purchase…

Reply
Jun 23, 2021 at 4:51 p.m. FrogBlog Says...

Hi Jennifer!

Your 2-day Park-to-Park tickets, beginning July 28, would be valid any 3 days from July 28, 2021 - August 2, 2021 - you don't have to use that first day on your selected start date, but the ticket's use window remains the same, so be sure to use up your days before they expire! Hope this helps.

Hoppy planning!

Mommy Frog

Reply
Jun 19, 2021 at 4:29 p.m. Victor Says...

I'm traveling in July 14, 2021 to Orlando resort Do I need reservation to all the parks?

thank you

Reply
Jun 21, 2021 at 7:59 a.m. FrogBlog Says...

Hi Victor,

For Universal Orlando, you do not need any reservations. (However, if you're also hopping over to Disney World and/or SeaWorld, you will need to make reservations.)

Hoppy planning!

Mommy Frog

Reply
Jun 17, 2021 at 1:34 a.m. Will Says...

Hello! I purchased my date specific tickets through tripster. Do I have to reserve the date? Or do I just show up to the kiosk with my print out?

Thanks in advance!

Reply
Jun 17, 2021 at 8:14 a.m. FrogBlog Says...

Hi Will!

No, Universal does not have a reservation system, so you won't need to make any reservations. Just head straight to the Will Call kiosks!

Hoppy planning!

Mommy Frog

Reply
Jun 15, 2021 at 1:54 a.m. Ivette Collado Says...

Hi are the resorts allowing pool hopping to the other resorts?

Thank you.

Reply
Jun 15, 2021 at 8:44 a.m. FrogBlog Says...

Hi Ivette!

The resorts are now allowing pool hopping again.

Hoppy planning!

Mommy Frog

Reply
Jul 23, 2021 at 2:06 p.m. Margarita Lacy Says...

Hi! I read that pool hopping is allowed when staying at any of the Universal Resort hotels except for the Endless Summer hotels. Is that correct as far as you know? We are deciding between Dockside and Sapphire Falls based on this. Thanks!

Reply
Jul 23, 2021 at 9:40 a.m. FrogBlog Says...

Hi Margarita!

Yes, pool hopping is allowed at the Universal Orlando Resort hotels, but the benefit is not extended to Endless Summer Resort guests. (However, they can hop between the Endless Summer pools at Dockside Inn and Surfside Inn.)

Hoppy planning!

Mommy Frog

Reply
Aug 27, 2021 at 3:04 p.m. Nina Fonaroff Says...

Can I pool hop fro cabana bay to saffire Falls

Reply
Aug 27, 2021 at 10:37 a.m. FrogBlog Says...

Hi Nina!

Yes, you may pool hop to Sapphire Falls, as well as the pools at Aventura, Portofino Bay, Royal Pacific and the Hard Rock Hotel. (The only exceptions would be the two Universal's Endless Summer Resort pools.)

Hoppy planning!

Mommy Frog

Reply
Aug 28, 2021 at 1:16 a.m. Kayleigh Says...

How do you go about pool hopping? I just tried tonight and couldn’t use my key card to get into any other pools. I’m staying at cabana bay.

Reply
Aug 30, 2021 at 1:17 p.m. FrogBlog Says...

Hi Kayleigh!

Usually just having your hotel key with you is enough for access. Guests at Cabana Bay cannot hop over to the Universal's Endless Summer Resorts, but all others should be fine. If you having issues, then we'd suggest checking in at the front desk to make sure there aren't any issues with your card.

Hoppy planning!

Mommy Frog

Reply
Jun 12, 2021 at 2:35 a.m. Erik Says...

Question- We are coming in August and will buy date specific tickets for our family to attend Universal for one day while in Orlando. What if we have an emergency and cannot attend on that date after all… can we change the date at that the last minute or do we simply lose the $1500 I’m about to spend online right now for my entire family tickets?

Reply
Jun 14, 2021 at 4:43 p.m. FrogBlog Says...

Hi Erik!

As long as the tickets are unused, they will not lose their gate price value! You can always upgrade or exchange them at guest services, even after the expiration date has passed. If you purchase through Undercover Tourist, tickets have a use window (i.e., 5 days in an 8 day period, beginning with the date you choose), providing you with a little flexibility. Tickets are also refundable one year from purchase as long as they are wholly unused. If you would rather adjust your dates, give us a call at 1 (800) 846-1302 and we’ll be hoppy to discuss options ? Dates may be subject to availability and may have a price difference to change. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Jun 11, 2021 at 10:47 p.m. Andrew Says...

With the COVID temporary closures at Adventure Island and not being big on roller coasters, is it worth still getting a two park pass or is a pass to the main park good enough. We are going 6/18.

Reply
Jun 14, 2021 at 2:02 p.m. FrogBlog Says...

Hi Andrew,

Even though Universal's Islands of Adventure does have more roller coasters/thrill rides, we still think it's worth a visit if you're a Marvel, Jurassic Park or Harry Potter fan. There are also three water rides, which may be nice to hop on during a hot summer day! But if you don't have a major interest in any of those, then Universal Studios Florida will keep you busy for the day. :)

Hoppy planning!

Mommy Frog

Reply
Jun 7, 2021 at 5:18 a.m. jenn bosshardt Says...

I’m so glad I found your site. You seem so knowledgeable, and I feel like I haven’t a clue. I’m thinking of planning a trip with my 11 year olds this summer to Universal. Is there a month—July or August you this is better than the other. Also, do you think it’s worth staying at a Universal hotel? Thanks in advance for your guidance in the new territory for me! :-)

Reply
Jun 7, 2021 at 8:37 a.m. FrogBlog Says...

Hi Jenn!

Hoppy to help! July and the first half of August will be fairly similar, in terms of crowds. Once local schools go back to school around mid-August, the crowds start to decrease. You can take a peek at our Crowd Calendar to compare dates. We think it's worth staying at a Universal hotel because you can get a jump on the crowds with the Early Park Admission benefit. Also, if you stay at a premier Universal hotel, then you will get Universal Express Unlimited passes included with your stay. Being a hotel guest will also give you priority access when the parks are busy and may reach capacity. In general, it's convenient to be super close to the theme parks and use Universal's complimentary transportation.

Hoppy planning!

Mommy Frog

Reply
Jun 3, 2021 at 9:04 p.m. David B. Says...

Hi, thanks for the great info! It appears that park re-entry isn’t likely if you leave (eg for lunch at City Walk) and the park is at capacity upon your return. I haven’t seen this explicitly stated but is that your impression as well? Thanks!

Reply
Jun 4, 2021 at 2:12 p.m. FrogBlog Says...

Hi David,

Yes, we'd try to avoid exiting the parks on a crowded day. Usually, Universal opens a pathway between the two parks if it looks like the parks may reach capacity, so you don't have to exit completely if you're looking to park hop. If you do need to exit the parks, it may take a while to get back in (if at all), but if you're a Universal hotel guest, you would have priority access to re-enter.

Hoppy planning!

Mommy Frog

Reply
Jun 2, 2021 at 1:43 p.m. Anna Says...

Hi, we are going to volcano bay on Friday. Is it still at limited capacity? Don't know if it's worth buying fast passes.

Thanks

Reply
Jun 2, 2021 at 12:54 p.m. FrogBlog Says...

Hi Anna,

Universal Orlando Resort is still limiting capacity (though we don't know exact numbers). Now that it's the beginning of the summer season, we'd expect Volcano Bay to be busy from now until mid-August when tadpoles start going back to school. If you want the ability to ride the waterslides whenever you want, we'd suggest looking into getting Express passes. However, Volcano Bay does use its TapuTapu virtual line system, so you wouldn't physically be waiting around in long lines, which frees up time if you want to eat, take a break, swim in the wave pool or wind down the lazy river.

Hoppy planning!

Mommy Frog

Reply
Jun 2, 2021 at 2:23 a.m. CC Says...

Can we take any snacks or bottled water into the parks?

Reply
Jun 2, 2021 at 7:10 a.m. FrogBlog Says...

Hi CC,

Yes! You may take small snacks that do not require refrigeration and bottled water (maximum 2 liters).

Hoppy planning!

Mommy Frog

Reply
Jun 1, 2021 at 7:20 p.m. Becky Says...

My son and I are coming in early to mid November for the first time and plan to go to Universal for 3 days. Our dates are flexible, as is our budget. Would you suggest Express Passes or should we be okay without them? If we need the Passes, would it be better to go ahead and book one of the deluxe hotels that include Express Passes? Thanks!

Reply
Jun 1, 2021 at 3:28 p.m. FrogBlog Says...

Hi Becky,

Early to mid-November is usually a great time to visit with some crowds around Veterans Day, but overall, we typically see low to average crowds. Having Universal Express passes wouldn't be a must, but it's a benefit that's always nice to have, especially if you can swing it! If so, we'd suggest double checking the cost of purchasing the passes separately (plus the cost of a hotel if you stay somewhere else) vs. the cost of staying at a Universal premier hotel. For families of four, it's definitely worth staying at one of the hotels, as they would save more money. Since it'll just be the two of you, those prices might end up being around the same - but we'd still lean toward the premier hotel stay since you'd receive other on-site perks such as Early Park Admission. If you decide on purchasing Universal Express passes separately, buy them as early as possible (as the price increases as the date gets closer!).

Hoppy planning!

Mommy Frog

Reply
Jun 2, 2021 at 2:23 a.m. Becky Says...

Thank you for the feedback!! ????

Reply
Jun 2, 2021 at 7:12 a.m. FrogBlog Says...

Hoppy to help, Becky! :)

Hoppy planning!

Mommy Frog

Reply
May 28, 2021 at 10:45 p.m. Stephanie Says...

Hello!

It's still not quite clear to me the following. Are masks going to be required for vaccinated guests INDOORS? The last I heard when the new changes were put in place specified vaccinated guests were not required to wear the mask outdoors while walking, but where then required to put the mask on when entering a store, restaurant and when entering a line to wait for a ride.

Best,

Stephanie

Reply
Jun 1, 2021 at 6:52 a.m. FrogBlog Says...

Hi Stephanie!

The most updated policy is that unvaccinated guests are not required to wear a mask indoors or outdoors - unvaccinated guests still have the option in outdoor places, but are required in the indoor locations that you mentioned. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
May 28, 2021 at 7:28 p.m. Jeff Says...

Hi! I plan on going to Universal Studios Orlando on Sunday, June 6th. I'll only have about 4-5 hrs to spend at the park. I'll also be flying solo. Any tips before I buy my ticket?

Reply
Jun 1, 2021 at 8:15 a.m. FrogBlog Says...

Hi Jeff,

Since you'll be there over a weekend, we'd recommend arriving as early as you can to maximize your time inside the parks. Good news — some Single Rider lines (including all of the Wizarding World rides in both parks) have reopened recently, so take advantage of those instead of waiting in the regular standby line. Lastly, we'd suggest picking out your top priority rides so you're familiar with the layout and have a game plan to hit those (as opposed to winging it once you arrive).

Hoppy planning!

Mommy Frog

Reply
May 25, 2021 at 3:06 p.m. Kay Naseer Says...

When exactly do we expect all parks to be open?

Trying to plan a trip in End of June, but want to make sure we have all parks to visit

Reply
May 25, 2021 at 10:07 a.m. FrogBlog Says...

Hi Kay!

All of the theme parks in Orlando are currently open, including Universal Orlando. Have fun!

Hoppy planning!

Mommy Frog

Reply
May 16, 2021 at 3:10 a.m. Ariday Says...

I was checking tickets to go to Volcano bay to go tomorrow and it doesn’t let me buy the ticket, it says unavailable. Can I still go to the park and buy the tickets there for tomorrow?

Reply
May 17, 2021 at 10:09 a.m. FrogBlog Says...

Hi Ariday,

Sorry if we have not answered your question in time, but if it says a certain day is unavailable, then tickets have been sold out and tickets would not be available at the park gates.

Hoppy planning!

Mommy Frog

Reply
May 13, 2021 at 2:34 p.m. Emily Cable Says...

We bought date specific tickets, 4 days park to park tickets for June 21-26. How does the park know that we have date specific tickets and have "priority" access? Also, can you purchase an early admission pass on top of your tickets if you are not staying at a resort? Thanks.

Reply
May 13, 2021 at 1:08 p.m. FrogBlog Says...

Hi Emily,

Once the team members scan your ticket at the turnstiles, it should tell them your ticket type and any date that's associated with it. The physical ticket should also have the date of first use printed on it. In the past, we've been told that only the first day of a multi-day ticket would count as "priority" access because that's when the ticket starts. However, because your ticket is valid for three more days during a seven consecutive calendar day period, the subsequent visits are not considered "priority." Unfortunately, the Early Park Admission is only a benefit for Universal hotel guests. Our best advice is to arrive an hour early anyway, so you have plenty of time to park, get through security and wait in any lines at the front gate.

Hoppy planning!

Mommy Frog

Reply
May 23, 2021 at 7:56 p.m. Taylor McCraw Says...

I was trying to add on express pass to my ticket on the Universal Orlando website for Memorial Day weekend, but now it says unavailable. Will I be able to possible buy one at the park, or will they be all sold out? The 29th of May.

Reply
May 24, 2021 at 9:10 a.m. FrogBlog Says...

Hi Taylor,

Usually Universal Express passes are available to purchase inside the parks. But since Universal Express passes are already sold out on the website, it's unlikely that they would be available at the parks that day.

Hoppy planning!

Mommy Frog

Reply
May 11, 2021 at 3:34 a.m. Mindy Says...

Hello. How do I make sure I get an early opening ticket? Also, coming on a Thursday in early June how do you think the crowds will be? Never been, first timer!

Reply
May 11, 2021 at 9:23 a.m. FrogBlog Says...

Hi Mindy!

All Universal hotel guests are given access to Early Park Admission - so if you're staying on-site, you're all set! You'll still want to be sure to purchase your admission as soon as possible if you haven't already. Crowds can vary, especially in the summer - as June goes on, things will continue to get busier (as more families start their summer breaks). You can see a day-by-day breakdown on our Crowd Calendar. Have a great time!

Hoppy planning!

Mommy Frog

Reply
May 7, 2021 at 4:22 p.m. Tim Says...

Thanks for this handy guide and for answering questions. My wife and I planning a trip in late June. We're staying on site and planning to check into the hotel the evening of Sunday, June 20. We hope to get our annual passes activated that evening (not sure if we'll be able to get into the park or not if at capacity) and then we will be spending all day at the parks Monday, Tuesday, and Wednesday June 21-23. Since we're staying on resort and we can get in an hour early I'm not super concerned with being shut out of the park--we're coming from Ohio so it would be a big bummer if we did. My question though is about how busy the parks will seem compared to a non-Pandemic June. I know they're not releasing exact capacity limits, but I assume in a standard June that the parks get pretty packed. Though I would bet normal non-Pandemic capacity limits are much higher and probably normally don't get reached. I've only ever visited in February before and while crowded, I didn't feel uncomfortable. So, anecdotally, am I in for a more pleasant experience than a standard June visit or will it be about the same as any other June?

Reply
May 7, 2021 at 5:47 p.m. FrogBlog Says...

Hi Tim!

While capacity is limited, things still definitely feel busy in the parks. Lines will be spread out and with guests distanced from one another (especially in tight spaces that we might not have paid much attention to pre-COVID, such as Diagon Alley), you definitely notice that others are there. The parks can and do hit capacity. While the same number of people won't in the park as, say, June 2019, expect it to feel similar. Since summer is a peak time, we definitely suggest taking advantage of Early Park Admission!

Hoppy planning!

Mommy Frog

Reply
May 7, 2021 at 3:54 p.m. Kim Says...

Hi! We are planing to head to Universal in June 14. We have never been, but I heard that by staying at certain hotels on site gives you a “fast pass” where guests do not wait in line. Is this true and is this still an option right now during covid? Thanks!

Reply
May 7, 2021 at 11:07 a.m. FrogBlog Says...

Hi Kim,

Yes, Universal Express is available right now, and it is true that Universal Express Unlimited is a free benefit for guests staying at Loews Portofino Bay Hotel, Loews Royal Pacific Resort and Universal's Hard Rock Hotel. You can learn more about Universal Express in our guide.

Hoppy planning!

Mommy Frog

Reply
May 6, 2021 at 1:06 a.m. Megan Says...

Hi! We are planning a trip to one park on 5/30 and then the second park either 6/1, 6/2, or 6/2 (T/W/TR). In your experience will it be super crowded these days? How early should we arrive? We have to drive an hour over so we’d hate to drive and not get in (especially with a 1 and 3 year old). Also, are there certain rides we should try to get to first?

Thanks!

Reply
May 6, 2021 at 8:29 a.m. FrogBlog Says...

Hi Megan,

We expect those days to be busy with a high chance of reaching capacity due to Memorial Day Weekend, particularly on the 30th. The midweek visit may be slightly less crowded. However, crowds may still linger from the holiday weekend, so we'd still expect it to be busy. We'd recommend arriving as early as possible (ideally, about an hour before the park opens), but no later than 10 a.m. While we can't pinpoint exactly if/when the parks will reach capacity those days, we've been keeping a close eye on when the parks usually reach capacity, and lately, it's reached that mark around 11 a.m., so you'll need to leave plenty of time to park, get through security and wait in any lines at the entrance. If you arrive before the parks open, head to Hagrid's first, but otherwise leave for later if you don't beat the crowds. Hit other attractions in the Wizarding World (either in Diagon Alley or Hogsmeade) early.

Hoppy planning!

Mommy Frog

Reply
Apr 30, 2021 at 9:16 p.m. Beth flores Says...

I have a question, my cousin purchased a ticket and he is traveling from mexico to Los Angeles and vaccinations are still not available in his country. Is this ticket refundable? Since, he’s an out of state visitor with no vaccine.

Reply
May 3, 2021 at 3:53 p.m. FrogBlog Says...

Hi Beth!

If he purchased through Undercover Tourist, please have him give us a call at 1 (800) 846-1302. If he purchased directly through Universal, he'll want to call 866-258-6546 for more information.

Hoppy planning!

Mommy Frog

Reply
Apr 26, 2021 at 5:10 p.m. Karyn Says...

If the park reaches capacity after we are already in, will we still be able to hop between the two parks?

Reply
Apr 26, 2021 at 12:58 p.m. FrogBlog Says...

Hi Karyn,

Yes! The Hogwarts Express is available, and Universal also opens a bonus walkway backstage on busy days, so you don't have to exit one park and re-enter the other.

Hoppy planning!

Mommy Frog

Reply
May 1, 2021 at 1:33 a.m. Christopher Says...

If i go to universal studios for early admission at 7am and I want to head over to islands of adventure when it opens at 8am can I use the backstage walkway or will it not be open yet for access?

Reply
May 2, 2021 at 9:16 a.m. FrogBlog Says...

Hi Christopher,

It will likely not be open yet, as the walkway usually only opens when the parks are closer to reaching capacity.

Hoppy planning!

Mommy Frog

Reply
Apr 18, 2021 at 10:14 p.m. Angela Says...

We've never been to Universal Studios & would love to visit. Can you tell me if the parks reach capacity the week of Thanksgiving? We haven't purchased tickets as there is much concern we won't be able to use them.

Reply
Apr 19, 2021 at 2:30 p.m. FrogBlog Says...

Hi Angela!

Yes, the week of Thanksgiving is usually a busy one, so we expect the parks to reach capacity, especially towards the end of the week. We'd recommend arriving early and springing for Express if you can!

Hoppy planning!

Mommy Frog

Reply
Apr 14, 2021 at 11:18 p.m. Kimmie Says...

Hello, what capacity are the parks operating at right now? We are planning to be there May 20th and I wasn't sure when to purchase our tickets.

Reply
Apr 15, 2021 at 8:05 a.m. FrogBlog Says...

Hi Kimmie!

Universal hasn't made their capacity limits public, unfortunately - but things have stayed consistently busy, so we'd recommend booking your tickets as soon as you're able! There have been some dates that have sold out in advance. While we don't think that will be the case for a Thursday in May, we still say the sooner, the better :) Have a great time!

Hoppy planning!

Mommy Frog

Reply
Apr 9, 2021 at 8:25 p.m. Tiffany Says...

Hi! We bought our seasonal passes this week and we are taking our son to Universal and IOA for the first time for his 4th birthday. His birthday is 6/10...the same day as the new velociraptor coaster ????. We plan to go 6/11 with some friends who also have tickets...do you still anticipate the crowd levels to OK or because of the new roller coaster do you expect that day to reach capacity?

Reply
Apr 9, 2021 at 8:07 p.m. FrogBlog Says...

Hi Tiffany!

Hoppy birthday to your tadpole! Yes, we would expect crowds to pick up for opening day (and likely a few weeks afterwards, as well). If you're staying on-site (or if your pass includes it), we highly recommend taking advantage of Early Park Admission. If not, getting to the parks early will be your best bet. Have a great time!

Hoppy planning!

Mommy Frog

Reply
Apr 8, 2021 at 5:30 p.m. Ashanti Says...

Hello, I have a question. Is mobile ordering necessary with all restaurants or is it possible to pay with cash?

Reply
Apr 12, 2021 at 12:06 p.m. FrogBlog Says...

Hi Ashanti,

While mobile ordering is mainly used & highly encouraged at any of the quick-service restaurants, cash and credit are still accepted. Snack stands and table-service restaurants do not use mobile ordering.

Hoppy planning!

Mommy Frog

Reply
Jul 22, 2021 at 12:17 p.m. test tester Says...

test

Reply
Apr 7, 2021 at 3:22 p.m. Gerrie Says...

Hello,

We are going to be at the park May 11th and 12th how early do you recommend us to be at the park to gain entry there are 12 in our party. Thank you.

Reply
Apr 7, 2021 at 2:30 p.m. FrogBlog Says...

Hi Gerrie,

Since you'll be going to Universal during the week in the first half of May (which is one of the best times to go!), you shouldn't have to worry about the parks reaching capacity and needing to arrive super early before the park even opens. We expect these days to have crowd levels of 4 and 5. Regardless of crowd levels though, we always suggest arriving early to get a hop on the crowds and maximize your time in the parks!

Hoppy planning!

Mommy Frog

Reply
Apr 6, 2021 at 7:11 p.m. Jeana Says...

Since parks have been reach capacity so much lately I was wondering if you knew if VIP tour guests have priority? I have a tour book for the day I am visiting and am worried about how early I should be arriving for a 9AM tour.

Reply
Apr 7, 2021 at 5:39 p.m. FrogBlog Says...

Hi Jeana,

Yes, VIP guests have priority access when it comes to capacity limits! Lately, the parks have been reaching capacity around 11 a.m., so you shouldn't have any issues while arriving for your 9 a.m. tour. We've only seen the parks reach capacity within minutes during the week between Christmas and New Years, which is usually the busiest time of the year, though things may change once we hit the summer months. We keep this guide updated with the latest, so stay tuned!

Hoppy planning!

Mommy Frog

Reply
Apr 6, 2021 at 3:28 p.m. Shruti Says...

Hello, We have purchased the Universal stuidos Orlando tickets for 22nd April. I was wondering if we should purchase the Express pass? or how the Express pass works during covid? Should we buy express passes in advance or wait until we reach the park?

Reply
Apr 7, 2021 at 9:54 a.m. FrogBlog Says...

Hi Shruti!

We recommend purchasing Express Passes in advance if you're able! They can sell out in busier times. That day is forecast to be a 6/10 in terms of crowds, so it's toadally up to you - in our opinion, the Express Pass is always a nice perk to have! :)

Hoppy planning!

Mommy Frog

Reply
Apr 4, 2021 at 3:29 a.m. Alyssa Irmeger Says...

My boyfriend and I bought our season passes online a few days ago and we’re traveling down May 16 for a week! My sister is coming with us and she’s buying a 2-day ticket for May 17 & 18 but we were waiting until we get there to get her the discount on the ticket. Are tickets selling out most days? Should we probably buy her ticket in advance?

Thanks, Alyssa

Reply
Apr 5, 2021 at 8:15 a.m. FrogBlog Says...

Hi Alyssa!

Yes, we'd toadally recommend buying in advance, as tickets can sell out. Have a great time!

Hoppy planning!

Mommy Frog

Reply
Apr 2, 2021 at 10:18 p.m. Sofia Says...

Hi! My friends and I are planning on visiting universal studios June 8 and 9 but I am a little concerned about covid. Are the rides cleaned in between guests? and is the social distancing actually respected? Also, is it a good time to visit on those days? Thank you very much!

Reply
Apr 5, 2021 at 1:31 p.m. FrogBlog Says...

Hi Sofia,

While the rides are cleaned regularly, it is not between every single guest. However, before you go on a ride, every person gets a mandatory squirt of hand sanitizer, given by a Universal team member near the loading station of the ride! We do indeed see the team members consistently reminding people to wear masks correctly and maintain physical distancing, but as with anywhere we go, it's ultimately up to others to respect our space, which remains out of our control. Generally though, we feel that most people try their best to follow rules or comply nicely if instructed to do something. Both June 8 and 9 are level 6 on our Crowd Calendar, which is a good time to go, compared to the rest of the month.

Hoppy planning!

Mommy Frog

Reply
Mar 28, 2021 at 6:56 p.m. Jenny A Rudnick Says...

The calendar says Sunday is a "best" day to go to Islands of Adventure whereas Tuesday is a "worst" day. Any idea what's the reason for that, seems opposite of what I would guess ?:)

Reply
Mar 29, 2021 at 3:14 p.m. FrogBlog Says...

Hi Jenny!

We are happy to help! Which dates are you looking at?

Hoppy planning!

Mommy Frog

Reply
Mar 25, 2021 at 5:23 a.m. Jessica Says...

hey there! I am booking a last minute trip, headed to Orlando the 31st through April 2nd. Went to buy tickets online but noticed those dates were blocked out. Does that mean I will have to purchase at the gate?

Reply
Mar 26, 2021 at 9:47 a.m. FrogBlog Says...

Hi Jessica!

Unfortunately, if a date is unavailable on the calendar, it effectively means that Universal has hit sales capacity limits for the day and is sold out.

Hoppy planning!

Mommy Frog

Reply
Mar 22, 2021 at 3:58 p.m. Ilaria Says...

Hello Mommy Frog,

would you recommend buying an Express Pass for Universal Studios for April 14th? In that case, can my 10 years old go by himself on the rides while I stay with his little sister?

Reply
Mar 22, 2021 at 2:28 p.m. FrogBlog Says...

Hi Ilaria,

It looks like April 14 will be a crowd level 5, according to our Crowd Calendar. So, we'd say it may be nice to have, especially if your tadpole is going on rides by himself & you can swing it, but it wouldn't be absolutely necessary. You can also wait until you get to the park to feel out the crowds and purchase an Express Pass there if you change your mind.

Hoppy planning!

Mommy Frog

Reply
Mar 19, 2021 at 1:57 p.m. bee Says...

Hi, we are booked to stay in the Aventura Hotel for 10 days from 21st August. Will the hotel be open then, do you know of a reopening date? thanks

Reply
Mar 19, 2021 at 12:05 p.m. FrogBlog Says...

Hi Bee!

We do not know of an official reopening date at this time, unfortunately - but we're seeing that they are accepting new reservations starting in July, so we think there's a good chance they'll be open as planned for your trip :) If our prediction is wrong, Universal will reach out with alternate accommodations for you to be sure you're taken care of.

Hoppy planning!

Mommy Frog

Reply
Mar 19, 2021 at 6:07 p.m. bee Says...

Hi mommy frog, thank you for your reply. I really hope they reopen in time as we loved our stay in 2019 and cant not wait to return. fingers crossed. kind regards Bee

Reply
Mar 19, 2021 at 1:44 p.m. FrogBlog Says...

You are very welcome, Bee — we're crossing our fingers for you too! :)

Hoppy planning!

Mommy Frog

Reply
Mar 18, 2021 at 1:55 p.m. Melanie Says...

We are heading to Universal Orlando March 18 - 22. There are 2 families - 7 kids ages 7-16. We were considering bringing a stroller to store layers of clothes, water bottles, etc. - Is that a good idea, or no?

Reply
Mar 18, 2021 at 3:39 p.m. FrogBlog Says...

Hi Melanie,

The free lockers at Universal Orlando are on the small side, so you may find that a stroller would be helpful to store clothing and water bottles (instead of renting larger lockers at an extra price). There are spots designated for stroller parking while you go on rides. However, you may find that you'll still need to use the lockers to store valuables (particularly The Incredible Hulk and Hollywood Rip Ride Rockit).

Hoppy planning!

Mommy Frog

Reply
Mar 17, 2021 at 2:36 a.m. BK Says...

If I have a flexible pass ticket and I get to the park when it opens, what are my chances of getting in?

Reply
Mar 18, 2021 at 2:52 p.m. FrogBlog Says...

Hi BK,

We'd advise you to be there as soon as you can — the earlier, the better! — since there is no guaranteed entry once the parks reach capacity. We don't have specific odds, but we've been seeing that the parks have reached capacity anywhere from shortly after opening (such as within the first 10 minutes - but that has only been on the busiest of days) to around noon. You can always call the capacity hotline at 407-817-8317 for live updates as well. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Mar 16, 2021 at 8:21 p.m. Rosie Says...

We are currently at Universal for spring break. Its busy, for sure. We are staying on property at Endless Summer, and taking advantage of early entry. We rode Hagrid's during the early hour, before it switched to virtual line only Really glad we did that, because the virtual passes are gone in less than a minute (and it went down for the day by 10:30 am). Universal hotel guests ARE being allowed entry when the park reaches capacity... we had to show our hotel key cards to get into the parks after a mid day break. All in all, it's busy, but we're having a good time by taking advantage of early hours, and setting appropriate expectation for what we can accomplish, and taking a mid day break when the lines are too long for our liking anyway.

Reply
Mar 16, 2021 at 9:35 p.m. Jacqueline Stockman Says...

does anybody know the capacity during covid for universal?

Reply
Mar 16, 2021 at 3:32 p.m. FrogBlog Says...

That is amazing, Rosie - thank you so much for taking the time to share with us! Enjoy the rest of your trip! :)

Hoppy planning!

Mommy Frog

Reply
Mar 15, 2021 at 3:04 p.m. todd smith Says...

We bought 2 days tickets for the week of April 4 2021. How busy is the park at that time? I think most spring breaks or over at that time.

Reply
Mar 15, 2021 at 12:49 p.m. FrogBlog Says...

Hi Todd!

That week, crowds are expected to be about a 7/10 - you can see a day-by-day breakdown on our Crowd Calendar.

Hoppy planning!

Mommy Frog

Reply
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