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Here's How to Use Universal Orlando's Virtual Line Experience Effectively

by Mommy Frog on May 21, 2021 80 Orlando

Universal Orlando Virtual Line - PinterestOne of the biggest changes over the last year at the Universal Orlando theme parks is the revamped Virtual Line Experience system. In the past, Race Through New York Starring Jimmy Fallon and Fast & Furious - Supercharged already had existing virtual queues that would give you a return pass at a kiosk near the ride’s entrance or through Universal’s mobile app. But now the Virtual Line Experience system has expanded to include even more popular rides. So far, the system has been hit or miss for us. We’re here to tell you about our experiences with it, along with some tips and tricks!

What Is the Universal Orlando Virtual Line Experience?

The Universal Orlando Virtual Line Experience allows you to reserve a ride time for your frog squad for the most hoppin’ attractions at Universal Studios Florida and Universal’s Islands of Adventure. (Universal’s Volcano Bay continues to use its unique TapuTapu virtual queue system.) If you have an Express Pass, you may go straight to the Express queue without having to make a Virtual Line pass, as long as the Express queue is not at capacity. The only exceptions are Hagrid’s Magical Creatures Motorbike Adventure and Jurassic World VelociCoaster, which do not have Express access. Unfortunately, there isn't a way to check for Express queue capacity in the app, and this can vary by attraction.

You can only make same-day reservations while you’re on Universal Orlando property. (So, guess what we do first thing when we arrive at CityWalk … attempt to get passes for Hagrid’s!) It will allow you to set your group size, up to eight frogs, for a maximum of two different rides at a time. The timeframes for the two Virtual Line passes cannot overlap. Once you use a pass, you can make another one for a different ride (or the same one if you choose), as long as passes are available.

Rides With a Virtual Line

Universal Orlando Virtual Line System - Race Through New York Starring Jimmy Fallon

It’s important to note that Universal generally uses the Virtual Line system when there is high demand. That means the rides using a Virtual Line may vary from day to day. To find out which rides are using the Virtual Line system during your visit, you'll need to download the official Universal Orlando app. If you go to the app’s home page, the Virtual Line Experience is one of the featured landing pages at the top, and you can click on “Virtual Line Venues” to see which rides are currently using it. So far, we have seen the following rides use a Virtual Line since Universal’s reopening:

Universal's Islands of Adventure:

  • Hagrid's Magical Creatures Motorbike Adventure

In the early stages of Universal Orlando's reopening, we had seen the following rides use a Virtual Queue, but we have not seen any of them being utilized lately:

  • Harry Potter and the Forbidden Journey
  • Pteranodon Flyers
  • Skull Island: Reign of Kong

Universal Studios Florida:

  • Despicable Me Minion Mayhem
  • Fast & Furious - Supercharged
  • Harry Potter and the Escape from Gringotts
  • Race Through New York Starring Jimmy Fallon
  • Revenge of the Mummy

Universal Orlando Virtual Line System - Hagrid's Ride Entrance

Hagrid’s has been the most consistent with using a Virtual Line (but there have been slower days with a regular standby line). More than likely, you will need to acquire a Virtual Line pass if you want to ride Hogsmeade’s newest and most popular attraction.

It’s also possible that a ride uses its Virtual Line for only part of the day. During one of our earlier visits, Skull Island: Reign of Kong did not start out using a Virtual Line. However, later in the afternoon when we passed by it, team members were only allowing Virtual Line access. We’ve also noticed the exact opposite hoppen. During our most recent visit, Fast & Furious - Supercharged used a Virtual Line for the majority of the day, but it had stopped requiring Virtual Line passes about an hour before the park closed.

How to Reserve a Virtual Line Pass

When guests select a ride in the app, it will show half-hour timeframes to select, if available, once you submit how many guests are in your party. You can add up to eight guests for your reservation. Once your time is confirmed, you'll get a QR code that a team member will scan when you return. As we mentioned before, you can only book the day of your visit, and you'll need to be on property to grab a pass. You are able to book up to two different Virtual Line passes that do not have overlapping times.

We've had mixed results when reserving Virtual Line passes. There have been some visits during which we were unable to get any. Whenever timeframes showed up, there would be an error message when we tried to select one. On those days, the parks were busier, so many frogs were trying to get passes at once. If that hoppens, team members suggest quitting and rebooting the app, as well as connecting to Universal's Wi-Fi network.

Universal Orlando Virtual Line System - Hagrid's PassDuring different previous visits when crowds were lower, Hagrid’s was the only ride using a Virtual Line all day long. Virtual Line passes can go fast, so you’ll need to hop on it quickly if you spot any available times! (And know that sometimes, you may still receive an error message when trying to confirm.) During a previous visit with lower crowds, we noticed Hagrid's utilized its Virtual Line within a half hour of the park opening. It was easy for us to get a pass around 8:30 a.m. when the Virtual Line initially opened, but by 9 a.m., all passes were gone. The app tells you certain times to check back for additional releases (such as 2 p.m.). We started checking around 1:50 p.m. and didn't see any available until right on the dot. Once it hit the top of the hour, passes became available before running out two minutes later. However, on a busier day, we tried getting passes during a couple of the additional release periods, but we had no luck.

If you’re able to successfully get a Virtual Pass, the QR code will show up at the same spot where you reserved it in the app. We suggest taking a screenshot in case you experience any technical glitches. You also have the option to edit your reservation’s time or party size, but we highly suggest not doing so, especially for a popular ride such as Hagrid’s. Otherwise, you risk losing the Virtual Pass that you originally made and not being able to find a new one. (If you try, it will say there are no available times and you can keep the original pass. But we don't recommend deleting it as a way to find new times.)

Once you check in for your return time, you do still have to wait in line. The Virtual Line Experience mainly helps control capacity in the queues. But because there are fewer frogs in line than normal and everyone is spread out, the line moves quickly. We waited in the line for Hagrid’s for about 30 minutes.

During a weekend trip in August (when wait times were higher), a good chunk of rides at Universal Studios Florida were using a Virtual Line exclusively. We suggest arriving to the parks early enough to snag passes — no matter which park you're in. When we hopped over to Universal Studios Florida from Universal's Islands of Adventure after lunchtime, we tried booking passes, but return times were not available that late into the day.

Other Tips and Tidbits for Using the Universal Orlando Virtual Line Experience

Universal Orlando Virtual Line - Hagrid's

  • We mentioned this before, but we'll say it again because it can get confusing! If you have an Express pass, you do not need a Virtual Line pass (except for Hagrid's). However, if the park is really busy, the attractions team members may need to temporarily close the Express queue. In that case, you would need a Virtual Line pass.
  • If you're having trouble getting a pass for Hagrid's Virtual Line (or any ride for that matter, but Hagrid's Virtual Line is usually the most in-demand), know that more times may be added later in the day, but aren't guaranteed. The app suggests checking back around these times: 11 a.m., 2 p.m. and 4 p.m.
  • Is riding Hagrid's your top priority? You should take advantage of Early Park Admission, if you're a Universal hotel guest, and arrive as soon as EPA starts, so you can get in the standby line. Hagrid's uses its standby line until it is at capacity, and then it switches to a Virtual Line. If you don't have the EPA benefit, we'd suggest arriving on property when EPA starts, so you can start checking the Virtual Line system and snag a pass once it opens (exact timing will vary on crowds and how quickly the standby line fills up).
  • When a ride is shut down during your return time and doesn't start operating as quickly as anticipated, you will automatically receive a single-use Express pass for any ride that has an Express queue. Just like your Virtual Line passes, it doesn't hurt to snap a pic for easy access (and insurance).
  • If you have an Attraction Assistance Pass, you can have a Virtual Line pass for one ride and a AAP for a different ride at the same time.
  • All you need is the app! You do not need to have a Universal account in order to get a Virtual Line pass (and if you do, your tickets do not have to be linked to your account nor do you need to be signed in). Therefore, if your group has frogs with separate smartphones, you can make more than two Virtual Line passes at a time. Theoretically, Leap and I could snag two separate passes for Hagrid’s that allow four frogs each (and thus, would be able to ride twice!).

Do you have any questions about Universal Orlando's Virtual Line Experience system? Let us know in the comments below, and we'll help you out!

Related: Universal Orlando's Reopening Guidelines and What to Expect

Hoppy planning!

Keep hopping, Mommy Frog!
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May 18, 2021 at 3:35 p.m. Diane Says...

How does Ollivander's work? I heard that you have to reserve a spot ahead of time but it sounded like it isn't using the Virtual Line.

Reply
May 18, 2021 at 1:59 p.m. FrogBlog Says...

Hi Diane,

Ollivanders does not use a Virtual Line within the app. However, right after Universal Orlando initially reopened, there were team members at Ollivanders who took down names for return times, but they stopped doing that after a while. The waitlist came back around the holidays, and at that time, the team members said the waitlist only happens during busy seasons. It's definitely a fluid situation, so we'd just recommend hopping to Ollivanders early if that's something you want to do and see if you'd need to wait in a standby line, hop on a waitlist or come back later.

Hoppy planning!

Mommy Frog

Reply
May 8, 2021 at 12:08 p.m. Kirsten Says...

Any updates on whether velocicoaster will be using this? Thanks for the great tips, going 5/30!

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May 10, 2021 at 7:53 a.m. FrogBlog Says...

Hi Kirsten,

We're still not sure if VelociCoaster will be using a Virtual Line upon its grand opening, but it had a soft opening this past week and it did not use one.

Hoppy planning!

Mommy Frog

Reply
Apr 29, 2021 at 3:09 p.m. DeeAnn Says...

Is it possible to link accounts; for example, my friend bought my ticket with hers so I’d like to see mine, we have another friend who bought her own, then another couple that bought theirs, but we are all one party. With the Disney app we were able to link our trip.

Reply
Apr 30, 2021 at 3:45 p.m. FrogBlog Says...

Hi DeeAnn,

In order to link the ticket that your friend bought to your account, she should send a screenshot of the ticket assigned to you, so you can link it to your own account. (If she were to link both tickets to her separate account, then you would not be able to link your ticket to your account.) Accounts cannot be linked together, but if you're simply trying to get a Virtual Line pass, you just need to input the number of guests in your party when creating a Virtual Line pass (linking accounts isn't necessary). Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Apr 19, 2021 at 8:46 p.m. Meg Says...

Hi, Is it possible to use EPA for Hagrid's and then also get a virtual pass while waiting in line (assuming the standby line takes while)?

Reply
Apr 20, 2021 at 8:36 a.m. FrogBlog Says...

Hi Meg,

Yes, you'd be able to get a pass once the Virtual Line system opens.

Hoppy planning!

Mommy Frog

Reply
Apr 19, 2021 at 3:37 a.m. Tessa Says...

Hi! If it’s busy and more rides aside from Hagrid’s starts using the virtual line, can express passes still be used?

Reply
Apr 19, 2021 at 8:35 a.m. FrogBlog Says...

Hi Tessa,

Yes, the Express passes can still be used! If it's extremely busy, we've been told by team members that the Express line may reach capacity temporarily and everyone would need a Virtual Line pass in that specific situation, but we personally haven't had that experience or seen it put into action yet.

Hoppy planning!

Mommy Frog

Reply
Apr 16, 2021 at 3:17 p.m. Charly Says...

As always, such thorough information - thank you!! I know you mentioned access starting at City Walk - I’ve also heard that it may even work from the parking garage. We plan to Uber there (first Saturday in May) and I anticipate a crowd since it’s a weekend. How far is Uber drop off to City Walk and any experience in how accessible it is to secure virtual passes from there? We don’t mind planning an even earlier arrival if need be, just hoping to be prepared. We have 2 extremely excited 9 year olds (ok ok and 2 very excited 40 year olds as well) and we want to make it the best for them!

Thanks in advance

Reply
Apr 16, 2021 at 10:46 a.m. FrogBlog Says...

Hi Charly!

The drop-off/pick-up location for ride sharing services is on the fifth floor of the north parking garage. From there, you'll take an escalator down to the security hub before entering the CityWalk area. Yes, you should be able to access the Virtual Line system as soon as you're on property, including the parking garages. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Apr 14, 2021 at 6:37 p.m. Kayla Says...

Visiting May 10th-13th right now it says there is no early entry at islands of adventure for those days, how will that impact virtual lines? Should we not use our Early entry and just rope drop at islands and run for Hagrid or do we want to just use the early entry for Universal studios and try to get in the virtual line while we are there? You said something they use a stand by line at the begging so I’m not sure the best strategy without those early hours.

Reply
Apr 15, 2021 at 4:13 p.m. FrogBlog Says...

Hi Kayla,

It looks like Universal Orlando has not yet updated the details for Early Park Admission (EPA) in May — usually two months are released at a time — so it will likely be updated soon! If it ends up that Islands of Adventure (IOA) does not have early entry during your visit, then we'd just rope drop IOA instead of heading to Universal Studios Florida during its EPA hours and attempting to get a Virtual Line pass over there. We've had mixed results with the Virtual Line system.

Since you'll be going mid-week during the first half of May, historically, that hasn't been a very busy time with crowd levels of 4 and 5. If it's not too busy, there's the chance that Hagrid's might not even use a Virtual Line, but it's best to expect and prepare for one!

Hoppy planning!

Mommy Frog

Reply
Apr 13, 2021 at 4:44 a.m. Jay Says...

This Info was great! I was Wondering about the multiple smart phones and ticket linked accounts too, so thank you for providing that info!

Reply
Apr 13, 2021 at 8:41 a.m. FrogBlog Says...

You're welcome, Jay! Thanks for hopping by, and hope you have a frogtastic trip!

Hoppy planning!

Mommy Frog

Reply
Apr 6, 2021 at 8:50 p.m. Anna Firestone Says...

So helpful, thanks! Do you have to have bought a park ticket to be able to try to get on the virtual line? You mentioned you can try from City Walk. We might not want to go to Universal at all if we can't get to ride Hagrid's... (Will be in town for a cheer competition first weekend of May.)

Reply
Apr 7, 2021 at 9:10 a.m. FrogBlog Says...

Hi Anna,

The app doesn't require tickets to be linked to try for a Virtual Line pass. However, keep in mind that busy dates at Universal can sell out in advance, so we'd still highly recommend purchasing tickets in advance for the best chance at getting into the park. On the flip side, if it's not a busy day, Hagrid's may not even use a Virtual Line at all.

Hoppy planning!

Mommy Frog

Reply
Apr 23, 2021 at 7:17 p.m. Anna Firestone Says...

Thanks! I just bought the tickets for 3 days. Hopefully we'll get on Hagrid's at least once!

Reply
Apr 23, 2021 at 2:24 p.m. FrogBlog Says...

We're crossing our froggy fingers for you!

Hoppy planning!

Mommy Frog

Reply
Mar 29, 2021 at 7:47 p.m. Says...

Can you get a virtual line pass at Royal Pacific hotel and on water taxi?

Reply
Mar 31, 2021 at 10:17 a.m. FrogBlog Says...

Hi there,

Yes, you should be able to!

Hoppy planning!

Mommy Frog

Reply
Mar 23, 2021 at 6:30 p.m. Kevin Says...

I heard the virtual line for Hagrid isn't used during the 1 hour early park admission, is this accurate?

If not true, does that mean you should try for the virtual pass 30 minutes prior to EPA?

Thanks!

Reply
Mar 23, 2021 at 8:09 p.m. FrogBlog Says...

Hi Kevin,

The Virtual Line for Hagrid's does not open at the start of Early Park Admission, but we suggest to start looking for passes about a half hour before the park is scheduled to open. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Mar 22, 2021 at 5:25 p.m. HL Says...

How does a virtual line work when it’s for a ride that you would do a rider swap on?

Reply
Mar 23, 2021 at 9:02 a.m. FrogBlog Says...

Hi HL!

You would need to get the Virtual Line Pass for the ride you wish to hop on. Then, once it’s your return time, you'd hop in line and get in the regular queue. When you get closer to the boarding area, let a team member know that you want to do rider switch. The process from here may vary by ride, so team members will direct you! At some rides, the people waiting first would step aside while the others go on the ride, and once they hop off, you’d make the switch. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Feb 20, 2021 at 5:07 p.m. Melisa Hux Says...

We are planning to come over spring break and know it will be busy. Should be buy our ticket ahead of time? (planning to buy an express pass). What if we can't get in the park and we bought a ticket for a specific day?? Then what?

Reply
Feb 22, 2021 at 8:25 a.m. FrogBlog Says...

Hi Melisa!

We'd definitely suggest purchasing in advance! Date-specific tickets are considered priority guests; so if the parks do hit capacity, they will be readmitted first as the parks reopen. If you are staying on-site, we highly suggest taking advantage of Early Park Admission to be some of the first in the parks. If you aren't staying at a Universal hotel, we suggest getting to the gate about an hour early. Have a great time!

Hoppy planning!

Mommy Frog

Reply
Feb 19, 2021 at 12:48 p.m. Lauri Says...

Do you still think express pass is worth it or just utilize the virtual line system?

Reply
Feb 19, 2021 at 9:10 a.m. FrogBlog Says...

Hi Lauri!

This depends on when you'll be visiting; if it's during a busy time when the Virtual Line Experience will be in use, we think Express is definitely worth it!

Hoppy planning!

Mommy Frog

Reply
Feb 12, 2021 at 4:08 p.m. Alicia Says...

Hi! Thanks for all the information. I’m just a bit confused about the virtual lines and hoping you can clarify for me. If the tickets don’t have to be linked, it seems like just anyone in the Citywalk area can make line reservations. So is it possible for people who aren’t even visiting the parks to make virtual ride reservations just as a prank (people do weird stuff sometimes) thereby making it impossible for others with tickets to get reservations?

Reply
Jan 24, 2021 at 10:29 p.m. Veronica Says...

Is it a separate line you have to wait through when it's your reservation line or are you waiting through the normal line everyone else waits in without booking the virtual line time?

Reply
Jan 25, 2021 at 9:35 a.m. FrogBlog Says...

Hi Veronica,

The Virtual Line is the same queue as the regular standby line. If a ride is using a Virtual Line, then the ride's standby line is deemed at capacity, and nobody without a Virtual Line pass would be able to enter the queue. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Jan 21, 2021 at 5:33 a.m. Monica Says...

Hi,

Do you have to link your park ticket to your universal account to make virtual line reservations? I just saw the tip about using two separate phones/accounts to make multiple virtual line reservations and wasn’t sure if you had to link tickets if you would need to have tickets linked to separate accounts.

Thanks for all your great info!

Reply
Jan 25, 2021 at 9:29 a.m. FrogBlog Says...

Hi Monica!

No, your park tickets do not have to be linked to your Universal account within the app. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Jan 20, 2021 at 12:58 a.m. Says...

Is there a charge for the virtual pass?

Reply
Jan 20, 2021 at 8:07 a.m. FrogBlog Says...

Hi there!

No, the Virtual Line Experience is free :)

Hoppy planning!

Mommy Frog

Reply
Jan 3, 2021 at 2:38 p.m. Patches Says...

What happens if a ride is down during someone's return time? Is it still valid later or do we just lose our time slot?

Reply
Jan 4, 2021 at 1:58 p.m. FrogBlog Says...

Hi Patches!

While it hasn't happened to us personally, we've heard from others that you receive a virtual pass that works on multiple rides except Hagrid's. It should pop up on the app automatically, so check with a team member if this happens and you don't see the pass!

Hoppy planning!

Mommy Frog

Reply
Dec 26, 2020 at 6:06 p.m. Corey Says...

Will it even be worth going around New Years next week? We’re only able to afford one day and don’t want to miss out on the main rides if it is going to be way too busy.

Reply
Dec 15, 2020 at 10:26 p.m. Susan Says...

Hi! Thanks for the helpful info. We're a family of 4 but only 3 of us like thrill rides. Since the 3 of us can't ride at the same time (since the one that doesn't ride is a child), it sounds like we would need to get 2 virtual passes for one block of time and 2 for a different block of time (so that one of us isn't riding alone). Does that sound right or does universal have some type of ride swap so that we can experience the themed queue lines as a family?

Reply
Dec 16, 2020 at 1:58 p.m. FrogBlog Says...

Hi Susan!

Child swap is available at select rides right now, but the service varies by ride, so be sure to ask the attendant at each ride! For any rides not offering child swap services, your approach of booking two separate sets of virtual passes is exactly what we would do :)

Hoppy planning!

Mommy Frog

Reply
Nov 28, 2020 at 4:45 p.m. Rob Lacertosa Says...

The virtual wait time line sucks. Cant get them then its a waste of money. The park is not at half capacity its definitely close to full. If yoj cant get them then you lose out on rides. Soon the whoke park will ve virtual and whats the point. Ride times.are worse then ever before and you cant even go on half the rides

Reply
Nov 25, 2020 at 9:35 p.m. ChrisC Says...

I simply asked attendants at Hagrids when they release reservations at 930am.

I rode it 3x on Tuesday Nov 24th:

Early hours at 7am - 10 min walking through queue

Attendant told me at 930 am that at 11am more spots released - got a spot for 1pm - waited 10 min walking through queue

3pm release of more spots - got spot for 330pm - waited 20 min in line/walking through queue

It appears batches of reservations released about 1 min after odd hours. Once I figured this out - easy to snag spots. Was even able to get one at 5pm too - but was done with Hagrid’s.

Again, ask Universal employees at Hagrids the release schedule!!!!! They know it!!!!

Reply
Nov 30, 2020 at 8:02 a.m. FrogBlog Says...

This is awesome advice, Chris - thank you for sharing with us!

Hoppy planning!

Mommy Frog

Reply
Nov 25, 2020 at 2:57 p.m. Kelly Says...

Where do you have to be in city walk to be able to snag a virtual line for Hagrids ride. I don’t recall a formal start point to city walk. And can one person arrive early to grab it for the group.

Reply
Nov 30, 2020 at 12:15 p.m. FrogBlog Says...

Hi Kelly!

Anywhere in CityWalk should be fine. We’d recommend trying once you’re in the parking garage/about a half hour before park open (though spots are released throughout the day, so it's worth it to check around the top of every hour, ex: 10:55-11:10 am). Some have even gotten virtual queue passes at the Universal hotels or while waiting a red light along Universal Blvd/Turkey Lake. And yes, there can be one designated person who can arrive early. If it’s a larger group (8+ people), send multiple people, as you can only make a pass for up to 8 people. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Nov 11, 2020 at 12:08 a.m. Val M Says...

When you get ride time with Virtual Pass system and arrive for your ride, where exactly in line are you placed? At the front? With Universal Express holders? Team Member decided how close to place you (and scores of others who are trying to do the same thing)? Thanks for your help and valuable info!

Reply
Nov 11, 2020 at 9:09 a.m. FrogBlog Says...

Hi Val!

When it's your turn, you'll return to the queue and it's treated as a regular standby queue (so there will be others in line with you, as well). There are ground markings to keep parties 6 feet from one another, as well as plexiglass in certain areas. Cast members are also stationed in places where it may be difficult to see where to stand to help out.

Hoppy planning!

Mommy Frog

Reply
Nov 12, 2020 at 1:34 p.m. Val M Says...

So, when the rides operates both virtual pass and live queue, and you arrive at your reserved time, you still go to the very end of the live queue? So, what exactly is the advantage of having a virtual pass? I get it, where it is virtual pass only system and everyone arrives in batches for any given 30 min interval, but when both are in use, that's where I am not clear. Hope you can explain. Thank you.

Reply
Nov 12, 2020 at 8:06 a.m. FrogBlog Says...

Hi Val!

Rides will either operate with the Virtual Line Experience system in place, or the standby queue in place, but not both at the same time. It’s either/or depending on how busy things are :) When the ride operates with a virtual queue, there won’t be a live queue – the ride will only be accessible via Virtual Queue, so guests will have to reserve in the app using the virtual system, then return to the queue in batches to wait based on their return times. On slower days, the ride may not utilize the Virtual Queue system, and instead will only have the standby queue available. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Oct 15, 2020 at 5:16 p.m. Denise Says...

Can we get a virtual line pass starting at 12:01am of the day we want to get it for?

Reply
Oct 15, 2020 at 3:04 p.m. FrogBlog Says...

Hi Denise!

These generally aren't available until closer to park opening time (for example, we got some at 8:40 during a recent visit when the park opened at 9 a.m.). We'd recommend that you start checking a half an hour before the park opens.

Hoppy planning!

Mommy Frog

Reply
Oct 13, 2020 at 3:07 a.m. Luanne Goslinga Says...

If you are staying on a Universal resort hotel and can get in early, can you just book it over to Hagrid's first thing and not bother with virtual queue?

Reply
Oct 13, 2020 at 2 p.m. FrogBlog Says...

Hi Luanne!

Currently, the only way to experience Hagrid's is using the Virtual Line.

Hoppy planning!

Mommy Frog

Reply
Nov 3, 2020 at 3:51 p.m. FrogBlog Says...

Hi Luanne!

Back with an update! There have been some select times lately that Hagrid's has used its standby queue again - namely on slower days. So if you don't see it as a Virtual Line option, it's a standby day :)

Hoppy planning!

Mommy Frog

Reply
Oct 10, 2020 at 12:15 p.m. Andrew Says...

I've read that the virtual line for Hagrids is only utilized on the weekends and it is standby for the rest of the week. Anyone know if this is accurate?

Reply
Oct 13, 2020 at 2:25 p.m. FrogBlog Says...

Hi Andrew!

Currently, on both weekends and weekdays, the Virtual Line is the only way to hop on Hagrid's.

Hoppy planning!

Mommy Frog

Reply
Nov 3, 2020 at 3:51 p.m. FrogBlog Says...

Hi Andrew!

Back with an update! There have been some select times lately that Hagrid's has used its standby queue again - namely on slower days. So if you don't see it as a Virtual Line option, it's a standby day :)

Hoppy planning!

Mommy Frog

Reply
Sep 6, 2020 at 8:40 p.m. Thisisnotworking Says...

So we have been here at Isle of adventure since 8am, an hour before the park opens. I began at that time trying to find a time in virtual lines to ride several rides. No such luck! In fact there are about 4/5 of the main rides my whole family can’t ride. I have checked back all day and still no luck! Ok Universal!!!! This is not cutting it! I read that people can make more than one reservation for the same ride. So, apparently people are getting on this system and booking multiple ride times which in turn is taking up the whole day and not allowing everyone opportunity! NOT FAIR!!! We have paid our tickets just as they have and cannot experience the park as we should! This system is not cutting it Universal!!! Please fix it so that everyone has an opportunity or go back to old fashioned stand in line like normal.......shouldn’t have to fight for a spot in the early AM or spend all day on your phone trying to find an open one!!!!

Reply
Aug 30, 2020 at 11:13 p.m. Samantha Beer Says...

Do all parties making a line reservation need to have a ticket assigned to their account or just need to be on property? I have 3 annual passes linked in my wallet, but am having my two other family members sign up for accounts so we can each book line reservations. I'm wondering if their tickets being in my account and not theirs will cause issues with that plan?

Reply
Sep 1, 2020 at 4:05 p.m. FrogBlog Says...

Hi Samantha!

For Universal Orlando Resort’s virtual line, accounts don’t need to be linked. The person making the reservation selects the party size, which includes up to 8 or 10 guests, depending on the ride. However, if you want to hold more than 2 reservations (because one account can only make 2 reservations at a time), then someone else who has the app can make two additional reservations (and that can be for the same ride, or different ones).

Hoppy planning!

Mommy Frog

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Aug 23, 2020 at 4:25 a.m. Tbird781 Says...

My family of three just visited Universal studios today (8/22/2020) for the first time since they've reopened. Universals virtual pass does NOTHING to help with wait times. As soon as we got there we set up virtual passes for despicable me, 11:10-11:40, and Jimmy fallon, 1:10-1:40. When we went to each line at our reserved time, the wait was well over an hour for both. Since we're locals, we chose not to wait that long. I understand thats it's a saturday and thats always gonna be the busiest day of the week there but Universal has to do better with their virtual system. Its pointless. At Disney for example, when u set up your virtual/reserved time for an attraction, you're gonna wait about 20 mins. Since this systems is new at Universal, I hope this improves in the near future.

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Jul 19, 2020 at 1:21 a.m. Sabrina Says...

What can you use to secure a phone when riding those rides? Do crossbody phone pouches work?

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Jul 20, 2020 at 10:18 a.m. FrogBlog Says...

Hi Sabrina!

Crossbody pouches are up to the discretion of the team members at the individual attractions. We’ve seen small crossbody bags allowed on Harry Potter and the Forbidden Journey before, but it likely isn't optimal on Hagrid’s or The Mummy (due to the chances of it flying around or swinging while you're riding - safety first!). Fanny packs with a 3-prong clip are toadally fine though!. We’ve personally worn one to the theme parks, and it was fine on the rides, the exceptions being the Incredible Hulk and Rip Ride Rockit, where everything must be in a locker.

Hoppy planning!

Mommy Frog

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Jul 3, 2020 at 9:30 p.m. Annaliza Meleski Says...

Super helpful, thank you! We haven't been back to Universal in 20yrs (typically a yearly WDW visitor), but we're flying down next week to try it now that I have teenage boys who've never been. We're staying at the Royal Pacific hotel, do we still have to go to Citywalk to get Hagrid's virtual reservation?

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Jul 7, 2020 at 10:26 a.m. FrogBlog Says...

Hi Annaliza!

We are hoppy to help - thanks for taking the time to say hello! We've actually heard that some guests have been able to make reservations at the hotels. We recommend that you start checking around 8:40 a.m.!

Hoppy planning!

Mommy Frog

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Jun 28, 2020 at 3:30 p.m. ZuZu Says...

Personally, I think it is a shame that the parks are making all of these reservation systems that are required for rides or that require phones and apps -- which are subject to technical problems and also discriminate against visitors who either don't have smart phones or have old ones. Using kiosks in the park is less stressful and limited to specific times while you are at the kiosk. Now, it seems like from the moment you enter the park, the reservation system encourages people to be on their phone making a reservation and then checking it constantly throughout the day to see if they get a reservation, an additional reservation, or get a better one. Whatever happened to enjoying the parks and your family/friends and being in the moment? That's one advantage of Disney's FastPass system -- making the plans ahead of time on the computer and then just enjoying the park. Maybe parks should institute old timey "reservation-free" days for the old school people! Otherwise, in the future, it seems like they'll be able to do away with the "themes" of the parks and just have rides where people walk around staring at their phones looking for the next available time slot ... and not even noticing the world around them! P.S. I do like the FastPass system and the additional rides that we get to enjoy with shorter lines, but this "Virtual Line Experience" seems too restrictive -- not even to mention the advantage it gives to adult groups over those with young children or older family members who don't have smart phones to make those multiple ride reservations. No wonder the reservation system fills up! And then others don't even have the option to stand in a line ...

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Jun 23, 2020 at 12:30 p.m. Molly Bennett Says...

Starting our 2nd day at Universal - still can’t get a reservation for Hagrid. I started trying at 7:30 eastern today. Any advice? Tomorrow is my last chance.

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Jun 23, 2020 at 6:29 p.m. FrogBlog Says...

Hi Molly,

We suggest checking for time slots frequently throughout the day (try every half hour; ex: 9:30 a.m., 10 a.m., etc.). It took us several tries before we managed to get one, so don't lose out hope! Make sure to download the latest version of the Universal Orlando app. The team members at Hagrid's told us that it may work better if you connect to Universal's Wi-Fi. We hope this helps, and best of luck!

Hoppy planning!

Mommy Frog

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Jun 23, 2020 at 1:24 a.m. Megan Says...

What time does parking open to get into citywalk to be able to start reserving?

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Jun 23, 2020 at 6:22 p.m. FrogBlog Says...

Hi Megan,

The Universal parking garages open at 7:30 a.m. daily. The Virtual Line Experience system may not open up until the theme parks open (or just a little bit before!). We still recommend getting there with enough time to park and get through the temperature screening & security checkpoint, so you're ready for the moment it opens up.

Hoppy planning!

Mommy Frog

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Jun 7, 2021 at 6:14 p.m. Renee Says...

Thanks for all this great info! How long would it take three healthy, young adults to walk from the Uber drop off area to the Will Call kiosks? We're thinking of getting dropped of at 7:30am because we're staying off site and want to get there early enough (especially since we'll be there this Thursday and Friday when the temperatures are expected to be 96 and 95 degrees. ugh).

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Jun 7, 2021 at 1:39 p.m. FrogBlog Says...

Hi Renee,

No problem — we're hoppy to help! Without any lines at security, it takes about 15 minutes, give or take a little, to walk to either park entrance. If you use the moving walkways, it may cut a little time. Definitely allow extra time in case you run into any long lines at the drop-off location, security and/or Will Call, especially since VelociCoaster is officially opening Thursday.

Hoppy planning!

Mommy Frog

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Jun 22, 2020 at 1:02 a.m. Brandy C Says...

What time can you try to get the virtual pass? 9am at park open? Very helpful article

thanks

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Jun 22, 2020 at 8:21 a.m. FrogBlog Says...

Thanks, Brandy! The Virtual Line system tends to open up right around park opening. We recommend getting there with enough time to park and pass through the temperature screening and security check in case the Virtual Line system opens a few minutes before park opening.

Hoppy planning!

Mommy Frog

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Jun 19, 2020 at 11 p.m. Addison Says...

Very detailed thank you!

Do your passes need to be linked in the app in order to reserve a virtual queue? Or is it based on GPS since it works in City Walk?

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Jun 23, 2020 at 8:32 a.m. FrogBlog Says...

You are so welcome, Addison! Thanks for taking the time to hop by! We'd suggest linking or signing into the Universal site beforehand and turning your location access on. But accounts don’t need to be linked (like Disney’s Family/Friends List) if you have a multi-person party. If a group of 3 all have the app downloaded, they can Hagrid’s up to 3 times if each gets a pass that’s good for a party of 3. Have fun!

Hoppy planning!

Mommy Frog

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Jul 31, 2020 at 2:03 p.m. Jenny Says...

Do you have instructions on how to use the app with a family? Do all my teens sign up for their own accounts or do they sign into my account? Just wondering how that work? I can't find any information anywhere on this.

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Jul 31, 2020 at 1:41 p.m. FrogBlog Says...

Hi Jenny!

Not all members of your party will need an account (if you're a party of 8 or under). When you sign up for a reservation, you can select the number of people in your party (up to 8 guests). If the party is larger, then you'd need to have a second person making a reservation because you cannot hold multiple reservations for the same ride at once. Hope this helps!

Hoppy planning!

Mommy Frog

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