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Overview of Universal's Attraction Assistance Pass

by Leap on March 28, 2023 247

Disability Tips for the Park - Universal's Attraction Assistance Pass

Receiving help for a party member with a disability at a theme park can be stressful and frustrating. Luckily, most theme parks make accommodations so that everyone in the family can still enjoy the fun on vacation! Since we've touched up on Disney's Disability Access Service, we wanted to provide information on Universal's Attraction Assistance Pass. If you're heading to the Universal Orlando Resort, this post has answers to some of the questions you might have.

Most of the below information applies to Universal Studios Hollywood as well, but there are some slight differences. The attractions do vary. If you are heading to Tinseltown, hop over to our overview of the Universal Studios Hollywood Attraction Assistance Pass for the most up-to-date information about that park and its attractions.

Universal's Attraction Assistance Pass

Universal's Attraction Assistance Pass - Universal Globe at Entrance

Universal's Attraction Assistance Pass (AAP) works similarly to the Disneyland Disability Access Service (DAS) or Disney World's Disability Access Service, although AAP still uses a paper system, whereas DAS has gone digital. The AAP is intended for guests with a cognitive or physical disability or condition that prevents them from being able to wait in a conventional queue. Universal's Attraction Assistance Pass allows the person with disabilities and their party to wait in an alternate queue (such as the Universal Express queue) when times allow it.

Be sure to download and save our handy Universal Attraction Assistance Pass guide before your trip!

Universal's Attraction Assistance Pass - Infographic

Overview of Universal's Attraction Assistance Pass

How and where do I get the AAP?

Go to Guest Services as you enter the park (Universal's Islands of Adventure or Universal Studios Florida if you're in Florida, and Universal Studios Hollywood in California). Give the team member as many details as possible about your or your family member's disability or health problems. You're not legally required to give a doctor's note, but it can help if you're comfortable providing it! Give examples of what your or your family member's limitations are, such as sensitivity to loud noises or other stimulations, or health reasons why you may not be able to wait in a standard queue. You'll be issued the AAP if you meet the requirements.

Universal's Attraction Assistance Pass - Guest Services sign

If you'd rather inquire about the AAP in advance, you may call Guest Relations up to 30 days before your visit. They will provide a reference number, and you still would need to stop by Guest Relations in person to pick up the pass.

The pass is a card with a barcode, the date it is valid, the guest’s name and the party size on it; it has lines on the back for return times to attractions.

How does Universal's Attraction Assistance Pass work?

Universal's Attraction Assistance Pass - Universal Orlando Attraction Assistance Pass in front of Hogwart's castle

The AAP allows the party member with disabilities and a limited number of people in their group to wait in an alternative queue that is much shorter than the regular queue if the posted wait time for the attraction is less than 30 minutes. You may wait in the Universal Express queue if the attraction has one. In Hollywood, it's 45 minutes.

How many guests may accompany the party member who is using the AAP? 

The maximum party size depends on the park issuing the AAP and may have changed since your last visit. In Hollywood, three guests can accompany the AAP user, for a maximum party size of four. In Orlando, up to five guests may accompany the AAP user, for a maximum party size of six. If you are Hollywood-bound, hop over to our overview of the Universal Studios Hollywood Attraction Assistance Pass for more specific information for that park.

After I've received the AAP, what's next?

Head to your first attraction entrance and hand the pass over to the attendant. Depending on whether the wait time is less or more than 30 minutes, you'll either be directed to the alternate queue or receive a return time.

Universal's Attraction Assistance Pass - Team member assigning a ride return time

What happens if the posted wait time is more than 30 minutes?

If the posted wait time is 30 minutes or more, then the attendant will write you a return time on the pass. Once that time comes, you'll return to the attraction to ride and be directed through the alternate queue by a team member.

Can I have more than one attraction return time listed on my AAP?

No, you are only allowed one attraction return time on the pass. You have to use or forfeit your current reservation if you decide to get another one. However, if you don't need a return time because the posted wait time at an attraction is less than 30 minutes, then you can still experience that attraction without losing your return time for a different attraction. The pass is not valid for front-row seating on rides.

There may be rare exceptions to this rule, however. For example, at Universal Studios Florida, Harry Potter and the Escape from Gringotts can get long lines (over two hours at times). If you have a return time for that ride and the line is quite long, a ride attendant may allow you to obtain another return time in the meantime before you have used the original ride's return time.

Universal's Attraction Assistance Pass - Gringott's Dragon

What if the park is extremely busy and crowded and I'm always waiting for return times?

Unfortunately, this will most likely happen if you go during peak times. We recommend also purchasing a Universal Express Pass. (Psst ... we now sell discounted Universal Express Passes!) Hop over to our guide to using Universal Express Pass for more hopful information on this pass. While you're waiting for your AAP return time for one attraction, you can use the Express Pass (at those attractions that offer it). This minimizes your time waiting in line.

Keep in mind, if you're staying on-site at a premier Universal Orlando hotel (Loews Portofino Bay, Universal's Hard Rock Hotel or Loews Royal Pacific), then you'll receive Universal Express Unlimited Passes for each registered guest as part of your hotel package. Guests who stay on-site at any of the Universal Orlando resorts (all of the above, including Cabana Bay Beach Resort, Loews Sapphire Falls, Aventura Hotel, Surfside Inn and Suites and Dockside Inn and Suites) receive one hour of Early Park Admission for select attractions at Islands of Adventure, Universal Studios Florida and Universal's Volcano Bay. Undercover Tourist now offers discounts on rooms at all Universal Orlando hotels!

Universal's Attraction Assistance Pass - Velocicoaster width=

Guests who purchase a Vacation Package for Universal Studios Hollywood can enter the park up to 30 minutes early. You can check the park's early park admission status and attractions for Universal Orlando here.

You should still use Universal's Attraction Assistance Pass for those attractions that do not offer Universal Express, which includes Hagrid’s Magical Creatures Motorbike Adventure at Universal's Islands of Adventure.

What if our child uses the stroller as a wheelchair?

While you are in Guest Services to talk about AAP, be sure to have your stroller documented as a wheelchair. That will allow you to take the stroller into queues that are accessible for wheelchairs.

How long is the AAP good for?

The AAP is issued for the length of your stay in Orlando and the date it is issued at Universal Studios Hollywood. However, if you're an Annual Passholder at Universal, then the Attraction Assistance Pass can be issued for up to 14 consecutive days.

What if the Attraction Assistance Pass doesn't meet our needs?

Universal's Attraction Assistance Pass - Guest Services desk with smiling team member

The AAP should cover most needs. If it is not working for you, speak with a supervisor at Guest Relations. Discuss your needs and explain why AAP isn't working for your family. A supervisor may be able to assist you further with a Guest Assistance Pass (GAP). With GAP, you may be directed to an alternate queue for more immediate boarding (most likely the Universal Express queue) at an attraction once the pass is presented to the team member. This service is much more difficult to receive than the AAP and takes some time. However, if it is clear the AAP is not accommodating your needs, then it might be worth the time and effort to ask for assistance. If you require immediate assistance, call 407-224-4233, option 4.

Whew - we covered a lot of information in this post! If you have any questions or experiences with Universal's Attraction Assistance Pass, we'd love to hear 'em. Let us know in the comments below!

Related: Overview of Disney's Disability Access Service Card

Related: Full List of Disability Access for Disney World Attractions

Keep hopping!

Keep hopping, Leap!
View Comments
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1–50 of 112 comments
May 8, 2023 at 5:14 p.m. Hailey Says...

Hey I have kid who applies to the AAP but he isn’t tall enough to ride some of the bigger rides so we are planing on using the rider switch but that would mean that we all would have to wait in the long lines that are 60min and more and my kid can’t wait in those types of lines. In this situation is there another option for us to use that wouldn’t have my kid waiting in the long lines to be able to do rider switch?

Reply
May 24, 2023 at 2:38 p.m. FrogBlog Says...

Hi Hailey!

Rider Switch is the best option, but when lines are too long, using Universal Express or Single Rider lines, when available, would be the other options.

Keep hopping!

Leap

Reply
Apr 27, 2023 at 3:34 a.m. Maya Says...

Hey I was wondering would I be able to get an aap if I have a heart condition that causes me to faint, adhd, severe anxiety and turrets syndrome. I’m going for a feild trip on may 5th and I think it would make it a lot easier on my group if they did not have to worry about me fainting due to standing for too long

Reply
Apr 27, 2023 at 10:30 a.m. FrogBlog Says...

Hi Maya!

Universal gives out the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. You can also call in advance at 407-224-4233 (press option 5 for More Guest Services Options, then press option 2 for Accessibility Accommodations Information), up to 30 days before your visit.

Keep hopping!

Leap

Reply
Apr 9, 2023 at 7:33 p.m. Kelli Martin Says...

Hi there my partner is just been given the all clear with his cancer. Non hodgkins lymphoma. He is still not 100% he tires very easily and can't stand for very long periods. He needs total sunblock from the Chemo also. I was wondering would he be able to get the assistance pass?

Reply
Apr 10, 2023 at 1:38 p.m. FrogBlog Says...

Hi Kelli!

We'd stop by Guest Relations to discuss accommodations, as the Attraction Assistance Pass is given on a case-by-case basis. If you're heading to Orlando, you can also call in advance, up to 30 days before your trip, to register for the AAP.

Keep hopping!

Leap

Reply
Apr 4, 2023 at 3:12 p.m. Leo Says...

I have muscular dystrophy and was denied the aap pas at Disney and universal I’ll definitely make sure to bring a doctors note next time!!

Reply
Mar 26, 2023 at 8 p.m. Danny M Says...

Hello, I am recovering from a broken femur and am still on crutches. I am wondering if there are wheelchairs available so I don’t delay the rest of the people in my group.

Thank you,

Danny

Reply
Mar 27, 2023 at 8:40 a.m. FrogBlog Says...

Hi Danny!

Yes! You can rent wheelchairs or ECVs near the entrance of each park (wheelchairs - but not ECVs - are also available to rent in the Parking and Transportation Center). They are available on a first-come, first-served basis, so we'd recommend arriving early to get one.

Hoppy planning!

Mommy Frog

Reply
Feb 14, 2023 at 2:25 p.m. Angela Says...

Hello! Do you know if the line once you get to the alternate que is longer? I read somewhere that people ended up waiting as long as the posted wait time and then almost as long in the alternate line. Just seeing if you have experienced that, or is it more like Disney, get you assigned wait time and go through a shorter line when that time comes?

Reply
Feb 28, 2023 at 4:01 p.m. FrogBlog Says...

Hi Angela!

If the posted wait time is 30 minutes or less, you'll be directed to the appropriate queue right then and there. If the posted wait time is over 30 minutes, then you'll receive a return time. Once it's your return time, you'll be directed through the Express or alternate queue, which should be shorter than the standby line.

Keep hopping!

Leap

Reply
Jan 23, 2023 at 8:43 a.m. Pete Says...

I am travelling to orlando in late aug 2023 ,as last time I was in universal in 2019 ,I fell over sand had a seizure thanks to staff and security they were there in 3mins,

My concern is I use a mobility walking aid and as tkts for disney ,&universal are both e tkts which I have no way of knowing if I can get in parks with it ,but would I need to bring any paperwork with me to get a disabled pass ,as I only ever do Kong, spiderman, transformers at island of adventure, as big phobia of coasters ,really unsure how or would a disabled pass be of use

Reply
Jan 24, 2023 at 3:35 p.m. FrogBlog Says...

Hi Pete!

The AAP is assigned on a case-by-case basis, so we'd suggest stopping by Guest Services once you arrive at the park. If you're unsure about the ability to bring your mobility device into the parks, try calling Guest Services in advance at 407-224-4233 (press option 5 for More Guest Services Options, then press option 2 for Accessibility Accommodations Information). Typically, you do not need to present medical paperwork - you just need to explain how the AAP would be beneficial for you. Universal can also grant AAP access in advance over the phone, but you would need to call within 30 days of your visit.

Keep hopping!

Leap

Reply
Jan 15, 2023 at 1:21 a.m. Ryan Says...

I have autism and anxity. Should i get a AAP thing? I'm going in march as an early birthday present

Reply
Jan 17, 2023 at 9:41 a.m. FrogBlog Says...

Hi Ryan!

Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Relations to see what options are available to best meet your needs.

Keep hopping!

Leap

Reply
Dec 4, 2022 at 3:26 p.m. Joanna x Says...

Hi, can I go to guest relations a day before , I'm going 22nd August to the park, can I go 1 day before just only to do the AAP so I don't waste time from the park that day ? Thanks

Reply
Dec 7, 2022 at 10:15 a.m. FrogBlog Says...

Hi Joanna!

You could actually call Universal Guest Services ahead of time to arrange accommodations within 30 days of your visit (or you could stop by Guest Relations once you're at the park). The phone number is 407-224-4233 - press 5 for "More Guest Services Options," and then press 2 for "Accessibility Accommodations Information."

Keep hopping!

Leap

Reply
Nov 15, 2022 at 1:51 a.m. Superplanner Says...

I'm wondering if the AAP works for Leaky Cauldron and Three Broomsticks because of the line to get in. Also, can it be used to help with the Wholiday Spectacular line?

Reply
Nov 16, 2022 at 10:40 a.m. FrogBlog Says...

Hi Superplanner!

The AAP can be used for the Wholiday Spectacular but not for restaurant lines.

Keep hopping!

Leap

Reply
Oct 31, 2022 at 3:08 a.m. Haley Says...

My son with special needs will be almost 4 when we visit Universal as a family. He is our youngest. If we are approved for an AAP, can we only use it on rides that he is tall enough to or physically able to ride? For example, in order to keep our family together I was planning on having him and my other young child stay in the queue with us and wait with either myself or dad in the family waiting/child swap area while the others are on the attraction. Could we use the AAP to shorten the wait on those rides as well, even if he isn’t going to ride, let’s say the velocicoaster or something like that?

Reply
Nov 1, 2022 at 8:57 a.m. FrogBlog Says...

Hi Haley!

When using the AAP, the guest with the AAP should be intending to ride the attraction.

Keep hopping!

Leap

Reply
Aug 14, 2022 at 12:26 a.m. Nate Says...

My daughter has epilepsy. Long waits sitting or standing in long waits with heat can bring on the specific types of seizures she has . Has anyone with epilepsy gotten the pass before ? Not sure if she would qualify

Reply
Aug 15, 2022 at 12:06 p.m. FrogBlog Says...

Hi Nate!

Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Services to see what options are available to best meet your needs. If you have general questions, you could also try calling Guest Services at 407-224-4233.

Keep hopping!

Leap

Reply
May 27, 2022 at 1:07 a.m. Angel Says...

Once you have used the pass to ride something ( like spider man for instance ) can you use the pass again to ride the same ride later that day or is it one time per ride ?

Reply
Jun 9, 2022 at 12:10 p.m. FrogBlog Says...

Hi Angel!

Yes, the AAP can be used as many times per attraction as you'd like.

Keep hopping!

Leap

Reply
Feb 15, 2022 at 7:03 p.m. Michelle Land Says...

I have breast cancer and am currently under going chemo therapy and I my niece wants me to come with her for her birthday. I am not able to stand in long lines all day and can get a note from my doctor. Can I get a disability’s pass ?

Reply
Feb 15, 2022 at 1:29 p.m. FrogBlog Says...

Hi Michelle!

Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. They are not legally allowed to ask for any sort of medical proof, but if you're comfortable with sharing, it certainly wouldn't hurt to bring along.

Keep hopping!

Leap

Reply
Feb 14, 2022 at 7:16 p.m. grace Says...

i have feeding tube can i get one

Reply
Feb 14, 2022 at 2:20 p.m. FrogBlog Says...

Hi Grace!

Universal distributes AAP on a case-by-case basis, so we recommend heading to Guest Relations as soon as you enter the park to see what options they have for you.

Keep hopping!

Leap

Reply
Jan 15, 2022 at 10:24 p.m. Nichola Says...

Hi my son is profoundly deaf in both ears he can't speak or hear. He gets frustrated in long ques and it's hard to keep explaining things and as he can't hear the music speaking it becomes boring very quickly can he get a pass thank u

Reply
Jan 18, 2022 at 8:56 a.m. FrogBlog Says...

Hi Nichola!

Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Relations to see what options are available to best meet your needs.

Keep hopping!

Leap

Reply
Jan 12, 2022 at 4:06 p.m. Michelle Says...

If you are issued an AAP, can it be used during early entry?

Reply
Jan 12, 2022 at 1 p.m. FrogBlog Says...

Hi Michelle!

Yes, AAP can be used during Early Park Admission!

Keep hopping!

Leap

Reply
Oct 26, 2021 at 9:59 p.m. Richelle Says...

My son has Autism.. Waiting can be really hard for him. Can you prearrange a disability pass prior to arrival when staying at an site resort?

Reply
Oct 27, 2021 at 3:17 p.m. FrogBlog Says...

Hi Richelle!

Yes! You may call Universal Guest Services ahead of time to arrange accommodations within 30 days of your visit (or you could stop by Guest Relations once you're at the park). The phone number is 407-224-4233 - press 5 for "More Guest Services Options," and then press 2 for "Accessibility Accommodations Information."

Keep hopping!

Leap

Reply
Oct 3, 2021 at 8:18 p.m. Joanne Schultz Says...

Hi we are planning a trip in September of 2022 my husband is in a electric wheelchair but can get out of it to a ride but is there alot of rides that he can go on with his wheelchair thanks for your help

Reply
Oct 4, 2021 at 9:09 a.m. FrogBlog Says...

Hi Joanne!

Yes, there are certain attractions that allow guests to remain in their wheelchair throughout the attraction (though some may require a transfer to a standard wheelchair). You can view Universal's full accessibility guide here.

Keep hopping!

Leap

Reply
Aug 19, 2021 at 8:03 p.m. Jazz Says...

Hello,

Do you know if the AAP is offered for Universal Halloween Horror Nights?

Reply
Aug 19, 2021 at 6:56 p.m. FrogBlog Says...

Hi Jazz!

Yes, it is. However the line to sign up has been scary long in past years, so we advise arriving as early as you can to talk to Guest Relations.

Keep hopping!

Leap

Reply
Jul 27, 2021 at 8:45 p.m. Joan Says...

Hi. I am unable to climb stairs. Are there elevators in the rides that have stairs? Thank you

Reply
Jul 28, 2021 at 12:28 p.m. FrogBlog Says...

Hi Joan!

Yes, there are ramps or elevators, depending on the ride. Talk to a team member at the ride entrance to be directed to the accessible entrance. Sometimes it is located at the exit.

Keep hopping!

Leap

Reply
Jul 5, 2021 at 11:46 p.m. nikki bailey Says...

I suffered a stroke in 2018 as a result i cant walk for long and cant stand still at all as my leg gives way, am i likely to get the disability pass? I had no problem at disneyland paris as i had my blue badge but i dont think that counts in usa

Reply
Jul 6, 2021 at 8:03 a.m. FrogBlog Says...

Hi Nikki!

Universal assigns the AAP on a case-by-case basis, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs.

Keep hopping!

Leap

Reply
Jul 5, 2021 at 6:09 p.m. Chris Says...

My father has a prosthetic leg. If we rent a EVC for him would that make him ineligible for a AAP?

Reply
Jul 6, 2021 at 2:21 p.m. FrogBlog Says...

Hi Chris!

No, using a ECV would not automatically make your father ineligible for the AAP. The majority of the queues will not accommodate the ECV and he would need to transfer to a manual wheelchair (provided at the ride entrance) or walk. You will need to stop by Guest Relations to discuss your best options, as the AAP is given on a case-by-case basis.

Keep hopping!

Leap

Reply
Mar 25, 2021 at 12:03 p.m. Jim T. Says...

Can the AAP be used for the queue at Ollivanders for the Wand Experience?

Reply
Mar 25, 2021 at 9:48 a.m. FrogBlog Says...

Hi Jim!

It sure can!

Keep hopping!

Leap

Reply
Mar 11, 2021 at 6:25 a.m. Natalie Says...

My son have ADHD and we started at summer Dockside can we get to skip the line

Reply
Mar 11, 2021 at 2:06 p.m. FrogBlog Says...

Hi Natalie!

Universal assigns the Attraction Assistance Pass on a case-by-case basis, so we'd suggest hopping by Guest Relations once you're inside the park to see what options are available to best meet your son's needs.

Keep hopping!

Leap

Reply
Dec 28, 2020 at 9:23 p.m. Cynthia Morgan Says...

I came with a drs letter and was told by public relations to rent a wheelchair if I had a problem. There was teenagers I talked to who got the pass without a note and did it just to get on the rides quicker. Doesn't make sense at all when I definitely could have used it and they were lying.

Reply
Sep 22, 2020 at 6:14 p.m. coll Says...

if we rent a wheel chair we cant use a pass? Is there a way to get a pass prior to the visit so we can skip the line at guest services? can we send in a handicap card or paperwork ?

Reply
Sep 23, 2020 at 8:36 a.m. FrogBlog Says...

Hi Coll!

Universal assigns the AAP on a case-by-case basis once you enter the park for the day, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. AAP is not able to be reserved in advance.

Keep hopping!

Leap

Reply
Mar 7, 2020 at 4:43 p.m. Tracey L Douglas Says...

when and how do i obtain a pass.. my son i a Type 1 Diabetic and i myself have Vasovagal Syncope ( low blood pressure and standing for a period of time i often pass out ).

Reply
Mar 10, 2020 at 11:23 a.m. FrogBlog Says...

Hi Tracey,

Universal assigns the AAP on a case-by-case basis, so we'd suggest hopping by Guest Relations once you're inside the park to see what options are available to best meet your needs.

Keep hopping!

Leap

Reply
Feb 23, 2020 at 4:53 p.m. Laurie Says...

I have two sons with autism and we have successfully used the aap before at Universal. Does everyone in the party (we will have 5 people altogether) have to be there when you get the aap pass? We’ve all gone together to get the pass before, but it’s been hard because sometimes there’s a big line at guest services. One of my sons has a very hard time with this and just wants to start going on rides as soon as we get in the parks. Is it possible to get the aap for all 5 of us if we only have 3 people there when we get it originally? I was thinking of taking my neurotypical daughter and my son with higher functioning autism to get the pass the night before all five of us go to the parks for the first time this trip. He definitely needs the aap as well, but he has an easier time waiting for the first few lines in the parks (including getting the aap). Is this possible, or do we all have to be there? I could bring my other son’s and my husband’s annual passes the first night.

Reply
Feb 26, 2020 at 3:44 p.m. FrogBlog Says...

Hi Laurie!

A single AAP may be all you need to cover both sons. We recommend requesting accommodations for the most severely impacted family member; these are often enough to cover the needs of anyone in the party. You can get the pass for up to 6 family members total, so bringing one ASD child and an NT child along will work. If you have any concerns that are not met, you can ask for a supervisor (who may be better versed in accommodating disabilities) or revisit with the entire group if needed.

Keep hopping!

Leap

Reply
Feb 17, 2020 at 5:35 p.m. Ray Buzenski Says...

Does this plan also cover individuals with Type 1 diabetes?

Reply
Feb 18, 2020 at 1:36 p.m. FrogBlog Says...

Hi Ray!

Universal assigns the AAP on a case-by-case basis, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs.

Keep hopping!

Leap

Reply
Feb 16, 2020 at 11:30 p.m. Edward Says...

Does PTSD qualify for this pass?

Reply
Feb 18, 2020 at 1:36 p.m. FrogBlog Says...

Hi Edward!

Universal assigns the AAP on a case-by-case basis, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs.

Keep hopping!

Leap

Reply
Oct 21, 2019 at 11:08 p.m. Kim Says...

It’s not true that if u stay on site u get in one hour earlier. Many have paid big bucks for this only to find out that only universal side typically is open 1 hour early. Rarely is island of adventure. This should be made more clear when booking

Reply
Oct 19, 2019 at 2:59 p.m. Deseree Cundiff Says...

I don't have a wheelchair, or prosthesis. My problem is issues for standing in line for long periods of time. Will I still go into the alternate line? I get a lot of grief because I don't look disabled.

Reply
Oct 21, 2019 at 8:42 a.m. FrogBlog Says...

Hi Deseree!

Be sure to speak with Universal, as they provide the pass on a case-by-case basis. They'll be able to tell you what your options are! If you do receive the AAP, you'd be able to use the alternate line and/or virtual queue.

Keep hopping!

Leap

Reply
Oct 9, 2019 at 5:40 a.m. geeooo Says...

hi quick question for you.

can you go to guest services the day before your first park day to ask for aap pass i will be going for three days in parks with ecv and children with asd?

thanks

Reply
Oct 9, 2019 at 3:45 p.m. FrogBlog Says...

Hi there!

At Hollywood, Guest Relations is located inside the park, so you would need a ticket to get the AAP. It’s better to get it the day you enter the park. If you are renting an ECV they can give you the AAP at the same time. If not, just hop next door at Guest Relations and it should take just a minute to get it. Our last experience with it took seconds.

Keep hopping!

Leap

Reply
Oct 8, 2019 at 3:21 p.m. Daniela Twitchen Says...

I have type 2 diabetes, can I get one of these passes and do I need a letter from my doctor

Reply
Oct 8, 2019 at 1:44 p.m. FrogBlog Says...

Hi Daniela!

Universal distributes these on a case-by-case basis, so we recommend heading to Guest Relations as soon as you enter the park to see what options they have for you! While a letter from your doctor is not legally required, it may be good to bring along if you are comfortable sharing.

Keep hopping!

Leap

Reply
Oct 4, 2019 at 3:27 p.m. Terry Says...

As a single person wit mobility issues, Universal's policy is to difficult for me to use. I was at the park yesterday and rode no rides at all as my choice to ride one of the rides was to beg one of the employees or a stranger to push me in a wheelchair. I never minded the old system where they gave me a return time, however, now I have to give a complete stranger my 'issues' before I can get a disabled pass which if they give me one still leaves me unable to ride because I must use a manual wheelchair. Hopefully, Disney does not go to this method which makes the single visitor unwelcome.

Reply
Mar 10, 2021 at 2:27 p.m. Sarah Says...

Disney does not want or ask all of the questions Universal does! Disney is much better than universal in the sensitivities when it goes to disabilities!

Reply
Oct 1, 2019 at 8:41 p.m. PoMoMom Says...

We are visiting Disneyland and universal Hollywood between Christmas and New year's this year. I know it's the busiest possible time! My son has been diagnosed with anxiety and OCD. I know this past would be super helpful, my question is how do people know you have the pass? He is 11 years old and certainly does NOT want anybody to know about his issues. do you get a sticker or a wristband or something subtle or do you have to show the pass every time with the details on it??

We are also considering an upgrade to the front of the line pass but that pretty much doubles our cost ????. Thanks

Reply
Oct 2, 2019 at 4:04 p.m. FrogBlog Says...

Hi PoMoMom!

The Attraction Assistance Pass at Universal Studios does not have any of your personal information on it besides your name and party size. You’ll use it to get return times and nobody will ask him about his issues. When you first get the pass, you can explain why you cannot wait in a standard queue, but they do not require any personal information. There is no physical pass at Disneyland. You will talk to Guest Relations when you enter to discuss why he will have an issue with waiting in a standard queue. Then it is electronic and tied to the park ticket. After that, you will simply go to a guest relations kiosk to ask for a return time. Universal Express at Universal can help you skip lines, as sometimes the return times with AAP can be long.

Keep hopping!

Leap

Reply
Aug 20, 2019 at 12:18 p.m. Andrew Dyson Says...

There's 8 in our party visiting yet the pass seemingly only allows for 5 to accompany the pass holder- Disney have allowed all 8 of us to go together on DAS "fast pass" - will this be at the discretion of the staff at Universal

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Aug 20, 2019 at 10:18 a.m. FrogBlog Says...

Hi Andrew!

Correct - that'll be up to Universal.

Keep hopping!

Leap

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Aug 17, 2019 at 7:46 p.m. Laurie Says...

Is the AAP and/or GAP able to be used for Halloween Horror Nights haunted houses?

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Aug 20, 2019 at 12:35 p.m. FrogBlog Says...

Hi Laurie!

If you qualify for AAP during the day, you may qualify to use it for HHN, but definitely check with guest relations about that as they assign these on a case-by-case basis.

Keep hopping!

Leap

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Aug 8, 2019 at 5:30 p.m. Joanne Says...

I asked for a AAP for my daughter who is fully fused - scoliosis !

She can not question for long periods of time ! The woman in guest services wasn’t helpful at all and told me she wld just have to hire a wheelchair and que with everyone else! Not as helpful as the Disney parks !! They couldn’t do enough !

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Aug 2, 2019 at 1:34 p.m. Sam Chraniuk Says...

Hi my 12 year old son has ADHD and ASD. Would he be able to get an AAP if I bring the diagnosis letters?

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Aug 2, 2019 at 10:12 a.m. FrogBlog Says...

Hi Sam!

Universal assigns the passes on a case-by-case basis, so we'd recommend visiting Guest Relations when you first enter the park to see what your options are for your tadpole. While you aren't required to bring diagnosis letters, if you're comfortable sharing, they may be good to bring along.

Leap

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Aug 1, 2019 at 2:42 p.m. Ed Says...

I'm at Universal as I type this, it appears they will not administer a pass for type 1 diabetes, we stood in line for 45 minutes at First Aid to find this out. I'm not sure if I needed to plead my case better or it's a hard stance but I wanted to warn diabetics who get better treatmenr at other parks. We'll see what happens when I pass out in line for Hagrid ride.

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Oct 10, 2019 at 3:44 a.m. Camila Says...

The same thing happened to me! I also have type 1 diabetes and the care at disney and universal cannot be compared!

disney's guest service was extremely attentive. while in universal, they did not want to give up the pass claiming that I could go on toys with the insulin pump and every line the attendants made me lift my shirt to show the catheter and did not want to let me pass, beyond the lines and time without eating, risk of damaging the pump, an embarrassment

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Jun 12, 2019 at 2:24 p.m. Vivian Says...

I will be staying at Cabana Bay and my son has Crohn's Disease does he qualify for a pass

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Jun 12, 2019 at 2:28 p.m. FrogBlog Says...

Hi Vivian!

Universal issues the pass on a case by case basis, so we recommend checking with Guest Relations to see what options are available for your son.

Leap

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Jun 12, 2019 at 12:23 a.m. Samantha davis Says...

Hi I am currently on a waiting list to have 2 knee replacements. I find standing very painful due to severe degenerative osteoarthritis. Will I qualify for the special pass and do I have to bring proof of this condition. Thank you

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Jun 12, 2019 at 2:17 p.m. FrogBlog Says...

Hi Samantha!

Universal considers guests for the pass on a case-by-case basis. They are not legally allowed to ask for proof, but it certainly doesn't hurt to bring it along. We recommend visiting Guest Relations once you enter to see what options they have available for you.

Leap

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Jun 4, 2019 at 5:25 p.m. Brenda Says...

I have ADD - a learning disability, this classed as a disabled and would i get an AAP please?

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Jul 8, 2019 at 1:54 a.m. Carol E Reese Says...

No, Attention Deficit Disorder does not entitle you to a disability ride pass.

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Jun 4, 2019 at 1:49 a.m. Nellie Kellett Says...

My sister is 56 years old with Down syndrome and a weak heart

She cannot use many of the attractions. She will certainly qualify for a disability pass but can I get a discount on her admission?

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Jun 4, 2019 at 8:04 a.m. FrogBlog Says...

Hi Nellie!

Unfortunately, we don't know of any disability (or caregiver) admission discounts at this time. We'll keep our eyes and ears open!

Leap

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May 2, 2019 at 6:15 p.m. Elizabeth Morin Says...

Bonjour, un adolescent ayant un TSA peut-il obtenir un PAA?

Merci!

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May 6, 2019 at 5:25 p.m. FrogBlog Says...

Bonjour!

C'est possible. Allez au service des invités quand vous arrivez pour expliquer votre situation.

Keep hopping!

Leap

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May 1, 2019 at 7:33 p.m. Sandy Says...

I am bringing a special needs adult with moderate mental retardation. Her cognitive level is on a level of a 3-4 year old. Would this qualify for a gap?

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May 1, 2019 at 4:51 p.m. FrogBlog Says...

Hi Sandy!

Universal considers each guest for AAP on a case-by-case basis, so we'd recommend visiting them as soon as you enter the park. Have a frogtastic trip!

Leap

Reply
Apr 29, 2019 at 7:32 p.m. Sharon Says...

Hi

My husband has been diagnosed with chronic myeloid leukaemia. His wish is for all the family (2 small grandchildren, 3 children, their 2 partners and myself to go to Disney world. We have booked to arrive early August. Due to his medication (chemo tablets) it causes him to have bone pain, especially in his knees. He is not able to stand for long periods of time due to the pain, he also gets nauseous at times. Would he be eligible to get a pass enabling him to bypass the queues and would he need to bring evidence of this? Thank you.

Reply
Apr 29, 2019 at 3:31 p.m. FrogBlog Says...

Hi Sharon!

Universal takes this one a case-by-case basis, but your husband is exactly whom the AAP is intended to help. They are not legally allowed to ask for any sort of medical proof, but if you're comfortable sharing, it certainly would not hurt to bring along.

Leap

Reply
Apr 18, 2019 at 10:36 p.m. Kathy Says...

My husband has PAD and neuropathy due to diabetes and can not stand for more than 15 or 20 minutes max and the only thing they offered was a wheelchair for me to push..well I can not push him in a wheelchair due to back issues...we did not renew our passes and won't be going back..will stick with Disney

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Undercover Tourist is the leading supplier of online discount tickets to Orlando, Florida-area attractions, including Walt Disney World® Resort, Universal Orlando Resort™, SeaWorld® Orlando, LEGOLAND® Florida Resort and more.

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