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Overview of Universal's Attraction Assistance Pass

by Leap on January 4, 2021 208

Disability Tips for the Park - Universal's Attraction Assistance Pass

Receiving help for a party member with a disability at a theme park can be stressful and frustrating. Luckily, most theme parks are making accommodations so that everyone in the family can still enjoy the fun on vacation! Since we've touched up on Disney's Disability Access Services Card, we wanted to provide information on Universal's Attraction Assistance Pass. If you're heading to the Universal Orlando Resort, this post has answers to some of the questions you might have. We'll also discuss some changes post COVID-19, such as the revamped Virtual Line for some attractions and how that affects the Attraction Assistance Pass.

Most of the below information applies to Universal Studios Hollywood as well, but there are some slight differences. The attractions do vary. If you are heading to Tinseltown, hop over to our overview of the Universal Studios Hollywood Attraction Assistance Pass for the most up-to-date information for that park and its attractions.

Universal's Attraction Assistance Pass

Universal's Attraction Assistance Pass (AAP) works similarly to the Disneyland Disability Access Service (DAS) or Disney World's Disability Access Service, although AAP still uses a paper system, whereas DAS has gone digital. The AAP is intended for guests with a cognitive or physical disability or condition that prevents them from being able to wait in a conventional queue. Universal's Attraction Assistance Pass allows the person with disabilities and their party to wait in an alternate queue (such as the Universal Express queue) when times allow it.

Universal Orlando - Overview of Universal's Attraction Accessibility Pass

Overview of Universal's Attraction Assistance Pass

How and where do I get the AAP?

Go to Guest Relations as you enter the park (Universal's Islands of Adventure or Universal Studios Florida if you're in Florida, and Universal Studios Hollywood in California). Give the team member as much details as possible about your or your family member's disability or health problems. You're not legally required to give a doctor's note, but it can help if you're comfortable providing it! Give examples of what you or your family member's limitations are, such as sensitivity to loud noises or other stimulations, or health reasons why you may not be able to wait in a standard queue.

You'll be issued the AAP if you meet the requirements. The pass is a card with a barcode, the date it is valid, the guest’s name and the party size on it; it has lines on the back for return times to attractions.

How does the Universal's Attraction Assistance Pass work?

The AAP allows the party member with disabilities and a limited number of people in their group to wait in an alternative queue that is much shorter than the regular queue if the posted wait time for the attraction is less than 30 minutes. You may wait in the Universal Express queue if the attraction has one. In Hollywood, it's 45 minutes.

How many guests may accompany the party member who is using the AAP? 

The maximum party size depends on the park issuing the AAP and may have changed since your last visit. In Hollywood, three guests can accompany the AAP user, for a maximum party size of four. In Orlando, up to five guests may accompany the AAP user, for a maximum party size of six. If you are Hollywood bound, hop over to our overview of of the Universal Studios Hollywood Attraction Assistance Pass for more specific information for that park.

After I've received the AAP, what's next?

Head to your first attraction entrance and hand the pass over to the attendant. Depending on whether the wait time is less or more than 30 minutes, you'll either be directed to the alternate queue or receive a return time.

Overview of Universal's Attraction Assistance Pass-Ride wait time and various entrances

What happens if the posted wait time is more than 30 minutes?

If the posted wait time is 30 minutes or more, then the attendant will write you a return time on the pass. Once that time comes, you'll return to the attraction to ride and be directed through the alternate queue by a team member.

Can I have more than one attraction return time listed on my AAP?

No, you are only allowed one attraction return time on the pass. You have to use or forfeit your current reservation if you decide to get another one. However, if you don't need a return time because the posted wait time at an attraction is less than 30 minutes, then you can still experience that attraction without losing your return time for a different attraction. The pass is not valid for front-row seating on rides.

There may be rare exceptions to this rule, however. For example, at Islands of Adventure, Hagrid's Magical Creatures Motorbike Adventure can get long lines (about three hours at times). If you have a return time for that ride and the line is quite long, a ride attendant may allow you to obtain another return time in the meantime before you have used the Hagrid's time.

Hogwarts Express - Overview of Universal's Attraction Accessibility Pass

What if the park is extremely busy and crowded and I'm always waiting for return times?

Unfortunately, this will most likely happen if you go during peak times. We recommend also purchasing a Universal Express Pass. (Psst ... we now sell discounted Universal Express Passes!) Hop over to our guide to using Universal Express Pass for more hopful information on this pass. While you're waiting for your AAP return time for one attraction, you can use the Express Pass (at those attractions that offer it). This minimizes your time waiting in line.

Keep in mind, if you're staying on-site at a premier Universal Orlando hotel (Loews Portofino Bay, Universal's Hard Rock Hotel or Loews Royal Pacific), then you'll receive Universal Express Unlimited Passes for each registered guest as part of your hotel package. Guests who stay on-site at any of the Universal Orlando resorts (all of the above, including Cabana Bay Beach Resort and Loews Sapphire Falls) receive one hour of Early Park Admission for select attractions. Undercover Tourist now offers discounts on rooms at all Universal Orlando hotels!

Guests who purchase a Preferred Hotel Package for Universal Studios Hollywood can enter the park up to 30 minutes early. You can check the park early park admission status and attractions here.

You should still use Universal's Attraction Assistance Pass for those attractions that do not offer Universal Express, which include Pteranodon Flyers and Hagrid’s Magical Creatures Motorbike Adventure at Universal's Islands of Adventure and The Bourne Stuntacular at Universal Studios Florida. The rides may offer a Virtual Line.

Overview of Universal's Attraction Assistance Pass-Virtual Line Sign

How do I use AAP with the Virtual Line?

One of the biggest changes during the pandemic is the revamping of the Virtual Line Experience. Think of this as additional tool you can use to manage your time. At times, a ride may have a Virtual Line, which you join through the Universal Orlando app. If the ride you wish to go on offers a Virtual Line, you must use the app to secure your spot in the line. You'll receive a 30-minute window, during which you can approach the ride entrance. When it's time to ride, present your AAP to the team member and you will be sent to an alternate queue. Hop over to our post on how to use Universal Orlando's Virtual Line Experience System for the latest details. For all other rides, you'll use the traditional AAP method of acquiring return times. You'll encounter more Virtual Lines at peak times.

One tip we have for managing AAP with Virtual Lines is to take advantage of Virtual Lines when available. You can hold an AAP return time for a ride that does not offer a Virtual Line and join a Virtual Line at the same time.

What if our child uses the stroller as a wheelchair?

While you are in Guest Services to talk about AAP, be sure to have your stroller documented as a wheelchair. That will allow you to take the stroller into queues that are accessible for wheelchairs.

How long is the AAP good for?

The AAP is issued for the length of your stay in Orlando and the date it is issued at Universal Studios Hollywood. However, if you're an Annual Passholder at Universal, then the Attraction Assistance Pass can be issued for up to 14 consecutive days.

What if the Attraction Assistance Pass doesn't meet our needs?

The AAP should cover most needs. If it is not working for you, speak with a supervisor at Guest Relations. Discuss your needs and explain why AAP isn't working for your family. A supervisor may be able to assist you further with a Guest Assistance Pass (GAP). With GAP, you may be directed to an alternate queue for more immediate boarding (most likely the Universal Express queue) at an attraction once the pass is presented to the team member. This service is much more difficult to receive than the AAP and takes some time. However, if it is clear the AAP is not accommodating your needs, then it might be the worth the time and effort to ask for assistance. If you require immediate assistance, call 407-224-4233, option 4.

Whew - we covered a lot of information in this post! If you have any questions or experiences with Universal's Attraction Assistance Pass, we'd love to hear 'em. Let us know in the comments below!

Related: Overview of Disney's Disability Access Service Card

Related: Full List of Disability Access for Disney World Attractions

Keep hopping!

Keep hopping, Leap!
View Comments
<<  Newer Posts | Older Posts  >>
1–50 of 92 comments
Jul 27, 2021 at 8:45 p.m. Joan Says...

Hi. I am unable to climb stairs. Are there elevators in the rides that have stairs? Thank you

Reply
Jul 28, 2021 at 12:28 p.m. FrogBlog Says...

Hi Joan!

Yes, there are ramps or elevators, depending on the ride. Talk to a team member at the ride entrance to be directed to the accessible entrance. Sometimes it is located at the exit.

Keep hopping!

Leap

Reply
Jul 5, 2021 at 11:46 p.m. nikki bailey Says...

I suffered a stroke in 2018 as a result i cant walk for long and cant stand still at all as my leg gives way, am i likely to get the disability pass? I had no problem at disneyland paris as i had my blue badge but i dont think that counts in usa

Reply
Jul 6, 2021 at 8:03 a.m. FrogBlog Says...

Hi Nikki!

Universal assigns the AAP on a case-by-case basis, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs.

Keep hopping!

Leap

Reply
Jul 5, 2021 at 6:09 p.m. Chris Says...

My father has a prosthetic leg. If we rent a EVC for him would that make him ineligible for a AAP?

Reply
Jul 6, 2021 at 2:21 p.m. FrogBlog Says...

Hi Chris!

No, using a ECV would not automatically make your father ineligible for the AAP. The majority of the queues will not accommodate the ECV and he would need to transfer to a manual wheelchair (provided at the ride entrance) or walk. You will need to stop by Guest Relations to discuss your best options, as the AAP is given on a case-by-case basis.

Keep hopping!

Leap

Reply
Mar 25, 2021 at 12:03 p.m. Jim T. Says...

Can the AAP be used for the queue at Ollivanders for the Wand Experience?

Reply
Mar 25, 2021 at 9:48 a.m. FrogBlog Says...

Hi Jim!

It sure can!

Keep hopping!

Leap

Reply
Mar 11, 2021 at 6:25 a.m. Natalie Says...

My son have ADHD and we started at summer Dockside can we get to skip the line

Reply
Mar 11, 2021 at 2:06 p.m. FrogBlog Says...

Hi Natalie!

Universal assigns the Attraction Assistance Pass on a case-by-case basis, so we'd suggest hopping by Guest Relations once you're inside the park to see what options are available to best meet your son's needs.

Keep hopping!

Leap

Reply
Dec 28, 2020 at 9:23 p.m. Cynthia Morgan Says...

I came with a drs letter and was told by public relations to rent a wheelchair if I had a problem. There was teenagers I talked to who got the pass without a note and did it just to get on the rides quicker. Doesn't make sense at all when I definitely could have used it and they were lying.

Reply
Sep 22, 2020 at 6:14 p.m. coll Says...

if we rent a wheel chair we cant use a pass? Is there a way to get a pass prior to the visit so we can skip the line at guest services? can we send in a handicap card or paperwork ?

Reply
Sep 23, 2020 at 8:36 a.m. FrogBlog Says...

Hi Coll!

Universal assigns the AAP on a case-by-case basis once you enter the park for the day, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. AAP is not able to be reserved in advance.

Keep hopping!

Leap

Reply
Mar 7, 2020 at 4:43 p.m. Tracey L Douglas Says...

when and how do i obtain a pass.. my son i a Type 1 Diabetic and i myself have Vasovagal Syncope ( low blood pressure and standing for a period of time i often pass out ).

Reply
Mar 10, 2020 at 11:23 a.m. FrogBlog Says...

Hi Tracey,

Universal assigns the AAP on a case-by-case basis, so we'd suggest hopping by Guest Relations once you're inside the park to see what options are available to best meet your needs.

Keep hopping!

Leap

Reply
Feb 23, 2020 at 4:53 p.m. Laurie Says...

I have two sons with autism and we have successfully used the aap before at Universal. Does everyone in the party (we will have 5 people altogether) have to be there when you get the aap pass? We’ve all gone together to get the pass before, but it’s been hard because sometimes there’s a big line at guest services. One of my sons has a very hard time with this and just wants to start going on rides as soon as we get in the parks. Is it possible to get the aap for all 5 of us if we only have 3 people there when we get it originally? I was thinking of taking my neurotypical daughter and my son with higher functioning autism to get the pass the night before all five of us go to the parks for the first time this trip. He definitely needs the aap as well, but he has an easier time waiting for the first few lines in the parks (including getting the aap). Is this possible, or do we all have to be there? I could bring my other son’s and my husband’s annual passes the first night.

Reply
Feb 26, 2020 at 3:44 p.m. FrogBlog Says...

Hi Laurie!

A single AAP may be all you need to cover both sons. We recommend requesting accommodations for the most severely impacted family member; these are often enough to cover the needs of anyone in the party. You can get the pass for up to 6 family members total, so bringing one ASD child and an NT child along will work. If you have any concerns that are not met, you can ask for a supervisor (who may be better versed in accommodating disabilities) or revisit with the entire group if needed.

Keep hopping!

Leap

Reply
Feb 17, 2020 at 5:35 p.m. Ray Buzenski Says...

Does this plan also cover individuals with Type 1 diabetes?

Reply
Feb 18, 2020 at 1:36 p.m. FrogBlog Says...

Hi Ray!

Universal assigns the AAP on a case-by-case basis, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs.

Keep hopping!

Leap

Reply
Feb 16, 2020 at 11:30 p.m. Edward Says...

Does PTSD qualify for this pass?

Reply
Feb 18, 2020 at 1:36 p.m. FrogBlog Says...

Hi Edward!

Universal assigns the AAP on a case-by-case basis, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs.

Keep hopping!

Leap

Reply
Oct 21, 2019 at 11:08 p.m. Kim Says...

It’s not true that if u stay on site u get in one hour earlier. Many have paid big bucks for this only to find out that only universal side typically is open 1 hour early. Rarely is island of adventure. This should be made more clear when booking

Reply
Oct 19, 2019 at 2:59 p.m. Deseree Cundiff Says...

I don't have a wheelchair, or prosthesis. My problem is issues for standing in line for long periods of time. Will I still go into the alternate line? I get a lot of grief because I don't look disabled.

Reply
Oct 21, 2019 at 8:42 a.m. FrogBlog Says...

Hi Deseree!

Be sure to speak with Universal, as they provide the pass on a case-by-case basis. They'll be able to tell you what your options are! If you do receive the AAP, you'd be able to use the alternate line and/or virtual queue.

Keep hopping!

Leap

Reply
Oct 9, 2019 at 5:40 a.m. geeooo Says...

hi quick question for you.

can you go to guest services the day before your first park day to ask for aap pass i will be going for three days in parks with ecv and children with asd?

thanks

Reply
Oct 9, 2019 at 3:45 p.m. FrogBlog Says...

Hi there!

At Hollywood, Guest Relations is located inside the park, so you would need a ticket to get the AAP. It’s better to get it the day you enter the park. If you are renting an ECV they can give you the AAP at the same time. If not, just hop next door at Guest Relations and it should take just a minute to get it. Our last experience with it took seconds.

Keep hopping!

Leap

Reply
Oct 8, 2019 at 3:21 p.m. Daniela Twitchen Says...

I have type 2 diabetes, can I get one of these passes and do I need a letter from my doctor

Reply
Oct 8, 2019 at 1:44 p.m. FrogBlog Says...

Hi Daniela!

Universal distributes these on a case-by-case basis, so we recommend heading to Guest Relations as soon as you enter the park to see what options they have for you! While a letter from your doctor is not legally required, it may be good to bring along if you are comfortable sharing.

Keep hopping!

Leap

Reply
Oct 4, 2019 at 3:27 p.m. Terry Says...

As a single person wit mobility issues, Universal's policy is to difficult for me to use. I was at the park yesterday and rode no rides at all as my choice to ride one of the rides was to beg one of the employees or a stranger to push me in a wheelchair. I never minded the old system where they gave me a return time, however, now I have to give a complete stranger my 'issues' before I can get a disabled pass which if they give me one still leaves me unable to ride because I must use a manual wheelchair. Hopefully, Disney does not go to this method which makes the single visitor unwelcome.

Reply
Mar 10, 2021 at 2:27 p.m. Sarah Says...

Disney does not want or ask all of the questions Universal does! Disney is much better than universal in the sensitivities when it goes to disabilities!

Reply
Oct 1, 2019 at 8:41 p.m. PoMoMom Says...

We are visiting Disneyland and universal Hollywood between Christmas and New year's this year. I know it's the busiest possible time! My son has been diagnosed with anxiety and OCD. I know this past would be super helpful, my question is how do people know you have the pass? He is 11 years old and certainly does NOT want anybody to know about his issues. do you get a sticker or a wristband or something subtle or do you have to show the pass every time with the details on it??

We are also considering an upgrade to the front of the line pass but that pretty much doubles our cost ????. Thanks

Reply
Oct 2, 2019 at 4:04 p.m. FrogBlog Says...

Hi PoMoMom!

The Attraction Assistance Pass at Universal Studios does not have any of your personal information on it besides your name and party size. You’ll use it to get return times and nobody will ask him about his issues. When you first get the pass, you can explain why you cannot wait in a standard queue, but they do not require any personal information. There is no physical pass at Disneyland. You will talk to Guest Relations when you enter to discuss why he will have an issue with waiting in a standard queue. Then it is electronic and tied to the park ticket. After that, you will simply go to a guest relations kiosk to ask for a return time. Universal Express at Universal can help you skip lines, as sometimes the return times with AAP can be long.

Keep hopping!

Leap

Reply
Aug 20, 2019 at 12:18 p.m. Andrew Dyson Says...

There's 8 in our party visiting yet the pass seemingly only allows for 5 to accompany the pass holder- Disney have allowed all 8 of us to go together on DAS "fast pass" - will this be at the discretion of the staff at Universal

Reply
Aug 20, 2019 at 10:18 a.m. FrogBlog Says...

Hi Andrew!

Correct - that'll be up to Universal.

Keep hopping!

Leap

Reply
Aug 17, 2019 at 7:46 p.m. Laurie Says...

Is the AAP and/or GAP able to be used for Halloween Horror Nights haunted houses?

Reply
Aug 20, 2019 at 12:35 p.m. FrogBlog Says...

Hi Laurie!

If you qualify for AAP during the day, you may qualify to use it for HHN, but definitely check with guest relations about that as they assign these on a case-by-case basis.

Keep hopping!

Leap

Reply
Aug 8, 2019 at 5:30 p.m. Joanne Says...

I asked for a AAP for my daughter who is fully fused - scoliosis !

She can not question for long periods of time ! The woman in guest services wasn’t helpful at all and told me she wld just have to hire a wheelchair and que with everyone else! Not as helpful as the Disney parks !! They couldn’t do enough !

Reply
Aug 2, 2019 at 1:34 p.m. Sam Chraniuk Says...

Hi my 12 year old son has ADHD and ASD. Would he be able to get an AAP if I bring the diagnosis letters?

Reply
Aug 2, 2019 at 10:12 a.m. FrogBlog Says...

Hi Sam!

Universal assigns the passes on a case-by-case basis, so we'd recommend visiting Guest Relations when you first enter the park to see what your options are for your tadpole. While you aren't required to bring diagnosis letters, if you're comfortable sharing, they may be good to bring along.

Leap

Reply
Aug 1, 2019 at 2:42 p.m. Ed Says...

I'm at Universal as I type this, it appears they will not administer a pass for type 1 diabetes, we stood in line for 45 minutes at First Aid to find this out. I'm not sure if I needed to plead my case better or it's a hard stance but I wanted to warn diabetics who get better treatmenr at other parks. We'll see what happens when I pass out in line for Hagrid ride.

Reply
Oct 10, 2019 at 3:44 a.m. Camila Says...

The same thing happened to me! I also have type 1 diabetes and the care at disney and universal cannot be compared!

disney's guest service was extremely attentive. while in universal, they did not want to give up the pass claiming that I could go on toys with the insulin pump and every line the attendants made me lift my shirt to show the catheter and did not want to let me pass, beyond the lines and time without eating, risk of damaging the pump, an embarrassment

Reply
Jun 12, 2019 at 2:24 p.m. Vivian Says...

I will be staying at Cabana Bay and my son has Crohn's Disease does he qualify for a pass

Reply
Jun 12, 2019 at 2:28 p.m. FrogBlog Says...

Hi Vivian!

Universal issues the pass on a case by case basis, so we recommend checking with Guest Relations to see what options are available for your son.

Leap

Reply
Jun 12, 2019 at 12:23 a.m. Samantha davis Says...

Hi I am currently on a waiting list to have 2 knee replacements. I find standing very painful due to severe degenerative osteoarthritis. Will I qualify for the special pass and do I have to bring proof of this condition. Thank you

Reply
Jun 12, 2019 at 2:17 p.m. FrogBlog Says...

Hi Samantha!

Universal considers guests for the pass on a case-by-case basis. They are not legally allowed to ask for proof, but it certainly doesn't hurt to bring it along. We recommend visiting Guest Relations once you enter to see what options they have available for you.

Leap

Reply
Jun 4, 2019 at 5:25 p.m. Brenda Says...

I have ADD - a learning disability, this classed as a disabled and would i get an AAP please?

Reply
Jul 8, 2019 at 1:54 a.m. Carol E Reese Says...

No, Attention Deficit Disorder does not entitle you to a disability ride pass.

Reply
Jun 4, 2019 at 1:49 a.m. Nellie Kellett Says...

My sister is 56 years old with Down syndrome and a weak heart

She cannot use many of the attractions. She will certainly qualify for a disability pass but can I get a discount on her admission?

Reply
Jun 4, 2019 at 8:04 a.m. FrogBlog Says...

Hi Nellie!

Unfortunately, we don't know of any disability (or caregiver) admission discounts at this time. We'll keep our eyes and ears open!

Leap

Reply
May 2, 2019 at 6:15 p.m. Elizabeth Morin Says...

Bonjour, un adolescent ayant un TSA peut-il obtenir un PAA?

Merci!

Reply
May 6, 2019 at 5:25 p.m. FrogBlog Says...

Bonjour!

C'est possible. Allez au service des invités quand vous arrivez pour expliquer votre situation.

Keep hopping!

Leap

Reply
May 1, 2019 at 7:33 p.m. Sandy Says...

I am bringing a special needs adult with moderate mental retardation. Her cognitive level is on a level of a 3-4 year old. Would this qualify for a gap?

Reply
May 1, 2019 at 4:51 p.m. FrogBlog Says...

Hi Sandy!

Universal considers each guest for AAP on a case-by-case basis, so we'd recommend visiting them as soon as you enter the park. Have a frogtastic trip!

Leap

Reply
Apr 29, 2019 at 7:32 p.m. Sharon Says...

Hi

My husband has been diagnosed with chronic myeloid leukaemia. His wish is for all the family (2 small grandchildren, 3 children, their 2 partners and myself to go to Disney world. We have booked to arrive early August. Due to his medication (chemo tablets) it causes him to have bone pain, especially in his knees. He is not able to stand for long periods of time due to the pain, he also gets nauseous at times. Would he be eligible to get a pass enabling him to bypass the queues and would he need to bring evidence of this? Thank you.

Reply
Apr 29, 2019 at 3:31 p.m. FrogBlog Says...

Hi Sharon!

Universal takes this one a case-by-case basis, but your husband is exactly whom the AAP is intended to help. They are not legally allowed to ask for any sort of medical proof, but if you're comfortable sharing, it certainly would not hurt to bring along.

Leap

Reply
Apr 18, 2019 at 10:36 p.m. Kathy Says...

My husband has PAD and neuropathy due to diabetes and can not stand for more than 15 or 20 minutes max and the only thing they offered was a wheelchair for me to push..well I can not push him in a wheelchair due to back issues...we did not renew our passes and won't be going back..will stick with Disney

Reply
Apr 16, 2019 at 7:22 a.m. Veronica Says...

I’m going with a friend that’s and amputee with a prosthetic. Will he be able to get a pass? Does he have to have written proof?

Reply
Apr 16, 2019 at 4:23 p.m. FrogBlog Says...

Hi Veronica!

Legally Universal is not required to ask for written proof, but it certainly doesn't hurt to bring along! Universal takes a case-by-case approach. Be sure to visit Guest Services when you arrive so that they can discuss your best options.

Leap

Reply
Mar 26, 2019 at 4:44 p.m. Chrissy Johnston Says...

If you get the AAP pass at Universal do you still need to purchase the Fast Pass?

Reply
Apr 10, 2019 at 12:46 p.m. FrogBlog Says...

Hi Chrissy!

This will largely depend on how crowded it is the day that you're going. If it's slated to be a busy day, we do recommend springing for the Express Pass to avoid long "return times" with the AAP pass.

Leap

Reply
Mar 18, 2019 at 2:41 p.m. Amy Says...

Hi, my child got injured playing sports and fully tore her ACL. We were actually headed to Orlando for a volleyball tournament and cant get our airfare refunded. So we decided to hang out down there and make a fun time out of it. We will have a brace on and I was wondering if she would qualify for a GAP?

Reply
Mar 18, 2019 at 5:01 p.m. FrogBlog Says...

Hi Amy!

Universal makes these decisions on a case-by-case basis. We suggest heading to Guest Services to talk with a Team Member about possible accommodations when you enter the park.

Keep hopping!

Leap

Reply
Apr 1, 2019 at 1:02 p.m. Ashley Says...

My daughter has a dislocated knee. Guest service would not issue a pass. They told us she could sit in a wheelchair in the regular line.

Reply
Feb 27, 2019 at 12:04 a.m. Rara Says...

Does anyone know how the Hogwarts Train works with a child in a wheelchair? We are headed there next month and my son has a wheelchair but it does not have the transit connections. It does not fold nicely (it is huge and only folds over at the hip area) and is 32lbs. He can walk short distances to sit but he would need his wheelchair, if we got off and walked around the other park. Is there a way to bring his chair from one park to the other, on the train? Are we set to just come back? We are planning on 4 days and have the park-to-park passes.. I just didn't want a child to want to ride a ride at the other park, really quick, and have to be denied because his brother can't walk that far..

Reply
Mar 21, 2019 at 4:58 p.m. Elizabeth Says...

They will place the wheelchair on the train (they also transport personal strollers this way too) and then have it waiting for you out on the train station when you arrive on the other side.

Reply
Feb 23, 2019 at 7:37 p.m. Jonathon Houston Says...

Can a person with type one diabetes qualify for any type of disability pass?

Reply
Aug 3, 2019 at 10:03 p.m. Elaine Says...

We have been getting an aap pass for the past 4 years for my Daughter with type 1 we provided letters from out doctors ( they won’t read them ) this year everything has changed , they won’t entertain you and they had an answer for everything I said I explained that in the heat she’s prone to low blood sugar that makes her shake violently they said there’s medical lockers on the rides and to treat her in the queue ????‍♀️ Ridiculous i asked for a manager and they said exactly the same thing as if it was a script they had all been told . It put me off Universal altogether give me Disney any day.

Reply
Feb 27, 2019 at 9:09 a.m. FrogBlog Says...

Hi Jonathon!

Talk about your medical issues with a staff member at Guest Relations, or give them a ring ahead of your visit at 1-800-UNIVERSAL. Definitely bring your insulin and appropriate snacks so you don’t run into any issues!

Leap

Reply
Jan 23, 2019 at 7:48 p.m. Grace Gimesky Says...

Hi,

I'm still foggy on what exactly is the difference between the AAP and the GAP Passes? Reading through everything they sound identical.

Thanks.

Reply
Jan 30, 2019 at 9:05 a.m. FrogBlog Says...

Hi Grace!

It can vary based on your needs. They do seem pretty similar, and in many ways they do the same thing, but if the AAP is not meeting your needs, you can talk to the team members about further assistance. They do not give out general information about these passes in advance and will discuss a customer’s needs and come up with a plan on an individual basis.

Keep hopping!

Leap

Reply
Dec 15, 2018 at 4:55 p.m. Bianca Says...

My daughter is in wheelchair. Are there any rides that are wheelchair accessible? Or any rides we are able to carry her on? She cannot sit independently.

Reply
Dec 27, 2018 at 2:43 p.m. FrogBlog Says...

Hi Bianca,

All ride queues are accessible to manual wheelchair (except Pternandon Flyers), and many of the rides are able to accommodate manual wheelchairs. You may find this Universal Orlando Rider Safety and Accessibility Guide helpful as it spells out information by ride: https://www.universalorlando.com/webdata/k2/en/us/files/Documents/universal-orlando-riders-guide.pdf

Hoppy planning!

Mommy Frog

Reply
Dec 3, 2018 at 9:50 p.m. Helen saunders Says...

Hi. I'm coming to universal in January and usually stay at Hard Rock with the express passes. However we are trying the Saphire falls hotel this time and my husband has physical mobility and incontinence issues. If we get a pass duets disability and he does not want to go on a tide, can I go on myself with the pass as I cannot leave him for a long time?

Reply
Dec 3, 2018 at 4:54 p.m. FrogBlog Says...

Hi Helen!

This is a tricky situation. We always recommend visiting guest services upon arrival to see if any accommodations can be made for you. No medical proof is needed, but be sure to explain your situation thoroughly.

Hoppy planning!

Mommy Frog

Reply
Dec 3, 2018 at 11:31 a.m. karen Says...

I have severe arthritis of the hip and am waiting for a hip replacement and hoping to go to universal before this happens,would I be eligible for an attraction assisitance pass as cannot stand for a length of time.

Reply
Dec 3, 2018 at 8:36 a.m. FrogBlog Says...

Hi Karen!

We can't speak on behalf of Universal, but don't worry! Just stop by guest services upon arrival to see if any accommodations can be made for you :)

Hoppy planning!

Mommy Frog

Reply
Nov 12, 2018 at 4:30 p.m. Molly Says...

I am going to universal Orlando in a few weeks time, i suffer with severe scoliosis and a forward curvature of the spine, Coccydynia (tail bone issues when sitting down), tissue/muscle problems with my neck. This means i cannot stand or sit still for long without bad pain. Therefor the queues are going to be a big issue for me. Would i be eligible for an AAP?

I read on some forums that most people with mobility issues were just being told to get a wheelchair. however this is not useful for me as i can walk perfectly fine, its sitting down and standing still for long that causes the issue so sitting in a wheelchair for long would not help.

Reply
Nov 12, 2018 at 8:13 p.m. FrogBlog Says...

Hi Molly!

Since we can't speak for Universal, you may want to call them at (407) 224-4233. Each situation is handled differently at their discretion, typically by the person you would visit at guest services upon arrival.

Hoppy planning!

Mommy Frog

Reply
Sep 13, 2018 at 12:50 a.m. Jill Says...

We are heading to universal on Friday due to hurricane Florence. Evacuating from SC. My son is autistic and we’ve always gotten the disability pass from Disney or wherever. It’s our first time to universals. Carowinds in charlotte has a similar pass, it sounds like. My question is: WHERE DO WE TAKE THE AAP ONCE AT A RIDE? Generally the people working a ride are at the end of the line where the ride starts. DO WE GO THRU THE EXIT TO FIND A WORKER?

Thanks so much! This has helped me feel more calm as we plan for this evacuation!

Jill

Reply
Sep 20, 2018 at 4:40 p.m. FrogBlog Says...

Hi Jill!

This varies on a per-ride basis. We recommend asking at guest services upon arrival or nearby team members at each attraction. :)

Hoppy planning!

Mommy Frog

Reply
Aug 27, 2018 at 4:27 p.m. Marlene Hakakha Says...

After reading your information on assistance pass, I went to the relations office after getting into the park. They were AMAZING!!! I explained our challenges with no expectations and they were extremely accommodating. We had an amazing day at the park thanks to the relations office and your website! Thank you!!!!!

Reply
Aug 15, 2018 at 9:29 p.m. L Kincaid Says...

The GAP pass (aka "Gold Pass") does exist - we received it last week and it was an absolute godsend for our ASD son who is also an empath. We purchased a 4day/P2P/with EU direct from the website and got a regular AAP the minute we got there (which isn't really helpful if you have Express). Express lines are faster but you are still crowded together. (contrary to what it says on another page - ALL the rides have Express lanes) On the 3rd day (we did 1/2 days) the crowds got to be too much and we couldn't stay in any lines. I revisited Guest Services where Kyle was absolutely wonderful. He took down a lot of information and inquired with the supervisor a few times. Keep in mind - do not expect this pass unless YOU have done everything you can to accommodate yourself. We paid for the Express Passes AND tried to make due for 3 days before asking for help. I had 2 doctors notes on hand and plenty of other evidence to back up my request for additional assistance. All the park attendants were absolutely wonderful when shown the pass. It was obvious this was Universals standard practice for a "Gold Pass" and they deserve an award from ADA. This 1 day with the pass outweighed the 3 days of struggle and flipped our visit into a good experience for my son. He left feeling like a king instead of a freak (his words). If you are just trying to skip lines - shame on you. If you need to avoid crowds for documented special needs then do what we did. Pay for the Express and give it a try, if it doesn't work tell go Kyle in GS that he is our hero.

Reply
Aug 13, 2018 at 6:06 p.m. Robert Hatcher Says...

My trip to the Orlando area for myself and my family was planned over a year ago - in May I was found to have severe heel spurs, in my left heel, that are tearing into my Achilles tendons causing pain about 75% of the time when I am walking or standing - surgery will be needed in the very near future - would I be eligible to get help from Universal?

Reply
Aug 14, 2018 at 10:20 a.m. FrogBlog Says...

Hi Robert!

Be sure to stop by guest services on your way into the park to see if any accommodations can be made for you. Wheelchair rental is always an option as well!

Hoppy planning!

Mommy Frog

Reply
Jul 23, 2018 at 3:11 a.m. Says...

Hi! My family is planning to visit on July 30th. I suffer from severe social anxiety and OCD and my son suffers from ADHD, Apraxia and Dyspraxia which makes it very difficult for us to wait in a line. Is there somewhere we could wait while waiting for our turn? We usually get the disability pass from Disney. Would we qualify for the pass? Thank you in advance.

Stacey

Reply
Jul 23, 2018 at 1:45 p.m. FrogBlog Says...

Hi there!

We definitely recommend stopping by guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply
Jul 15, 2018 at 5:49 p.m. Virgil walden Says...

Can I reserve an electrical scooter in advance? I am a 100% disabled vet due to Agent Orange exposure, heart diseasr and kidney disease. I also have to have oxygen.

Reply
Jul 17, 2018 at 5:06 p.m. FrogBlog Says...

Hi Virgil!

Electric scooters are only available to rent upon arrival. We also recommend stopping by guest services to see if any other accommodations can be made for you!

Keep hopping!

Leap

Reply
Jul 7, 2018 at 12:37 p.m. Julie Says...

Hi

We are coming over on 25 July for 5 days staying at cabana bay hotel. My daughter has EDS and her joints are very painful. At the moment she is on crutches and wears knee braces and I'm worried she is going to struggle with standing for long periods.

Do you think she would qualify for an AAP pass ?

Reply
Jul 9, 2018 at 9:48 a.m. FrogBlog Says...

Hi Julie!

We definitely recommend stopping by guest services upon arrival to see if any accommodations can be made for you and your daughter, and reach out to Universal Orlando customer service at 1 (407) 363-8000 in the meantime for reassurance on whether or not your daughter would qualify.

Hoppy planning!

Mommy Frog

Reply
Jul 6, 2018 at 12:30 p.m. Greg Says...

Going to Universal Hollywood. If you have a child in a wheelchair, is there a way to board the rides while leaving the wheelchair behind to get after the ride? My child can walk short distances with a cane, so is not required to be in the wheelchair for the rides.

Reply
Jul 6, 2018 at 8:30 a.m. FrogBlog Says...

Hi Greg!

Absolutely! First of all, be sure to visit guest services upon arrival to see if any accommodations can be made for you. Beyond that, you can definitely leave the wheelchair behind and pick it back up after the ride. Simply chat with the cast member at the entrance for guidance before hopping in line.

Hoppy planning!

Mommy Frog

Reply
Jul 4, 2018 at 3:28 p.m. Susan Says...

My daughter and I are both type one diabetic. We are both fit and healthy but wouldn’t be able to stand in a queue without access to our insulin pens (in small cooler pouch) and hypo treatments (typically glocose tablets or sugary drink). I understand some parks allow AAP for diabetics on pump therapy but as we both use MDI (multiple daily injections) I wondered if we would still qualify? Many thanks.

Reply
Jan 2, 2019 at 10:36 p.m. Steph Says...

Hi Susan, we have two T1's with the same issue. Going in April 2019 and worried about it tbh. How did you get on?

Reply
Mar 6, 2019 at 9:54 p.m. Emma Says...

Same here! Going April 2019 and worried about queues, she drops quickly and has no hypo awareness. With it being Easter it will be very busy, hope it’s not too bad!

Reply
Jul 5, 2018 at 9:54 a.m. FrogBlog Says...

Hi Susan!

We recommend visiting guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply
May 28, 2018 at 9:03 p.m. Iris C Colon Says...

My question, rather than a comment is:

What abour disable people who need an electrical chair to move around the park? Is that provided to handicap people? If so, hiw much does it cost and how do we request it?

Reply
May 29, 2018 at 12:25 p.m. FrogBlog Says...

Hi Iris,

You can rent an ECV inside the park across from the Universal Studios Store! It costs $60 per day.

Keep hopping!

Leap

Reply
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