Overview of Universal's Attraction Assistance Pass

by Leap on May 10, 2019 165

Disability Tips for the Park - Universal's Attraction Assistance Pass

Receiving help for a disabled party member at a theme park can be stressful and frustrating. Luckily, most theme parks are making accommodations so that everyone in the family can still enjoy the fun on vacation! Since we've touched up on Disney's Disability Access Services Card, we wanted to provide information on Universal's Attraction Assistance Pass. Whether you're heading to Universal Studios Hollywood or the Universal Orlando Resort, this post has answers to some of the questions you might have.

Universal's Attractions Assistance Pass

Universal's Attraction Assistance Pass (AAP) works very similarly to Disney's DAS Card, although AAP still uses a paper system, whereas DAS has gone digital. The AAP is intended for guests with a cognitive or physical disability that prevents them from being able to wait in a conventional queue. Universal's Attraction Assistance Pass allows the person with disabilities and their party to wait in an alternate queue (such as the Universal Express queue) when times allow it.

Universal Orlando - Overview of Universal's Attraction Accessibility Pass

Overview of Universal's Attraction Assistance Pass

How and where do I get the AAP?

Go to Guest Relations as you enter the park (Universal's Islands of Adventure or Universal Studios Florida if you're in Florida, and Universal Studios Hollywood in California). If you are renting a wheelchair or electric convenience vehicle (ECV), a team member may assist you with your pass at the rental location. If not, hop over to Guest Relations. Give the team member as much detail as possible about your or your family member's disability or health problems. You're not legally required to give a doctor's note, but it can help if you're comfortable providing it! Give examples of what you or your family member's limitations are, such as sensitivity to loud noises or other stimulations, or health reasons why you may not be able to wait in a standard queue.

You'll be issued the AAP if you meet the requirements. The pass is a card with a barcode, the date it is valid, the guest’s name and the party size on it; it has lines on the back for return times to attractions.

How does the Universal's Attraction Assistance Pass work?

The AAP allows the party member with disabilities and their group of up to five other people to wait in an alternative queue that is much shorter than the regular queue if the posted wait time for the attraction is less than 30 minutes. You may wait in the Universal Express queue if the attraction has one.

After I've received the AAP, what's next?

Head to your first attraction entrance and hand the pass over to the attendant. Depending on whether the wait time is less or more than 30 minutes, you'll either be directed to the alternate queue or receive a return time.

Harry Potter and the Forbidden Journey - Overview of Universal's Attraction Accessibility Pass

What happens if the posted wait time is more than 30 minutes?

If the posted wait time is 30 minutes or more, then the attendant will write you a return time on the pass. Once that time comes, you'll return to the attraction to ride and be directed through the alternate queue by a team member.

Can I have more than one attraction return time listed on my AAP?

No, you are only allowed one attraction return time on the pass. You have to use or forfeit your current reservation if you decide to get another one. However, if you don't need a return time because the posted wait time at an attraction is less than 30 minutes, then you can still experience that attraction without losing your return time for a different attraction. The pass is not valid for front-row seating on rides.

What if the park is extremely busy and crowded and I'm always waiting for return times?

Unfortunately, this will most likely happen if you go during peak times. We recommend also purchasing a Universal Express Pass! While you're waiting for your AAP return time for one attraction, you can use the Express Pass (at those attractions that offer it). This minimizes your time waiting in line.

Keep in mind if you're staying on-site at a Universal Orlando resort (Loews Portofino Bay, Universal's Hard Rock Hotel or Loews Royal Pacific), then you'll receive Universal Express Unlimited Passes for each registered guest as part of your hotel package. Guests who stay on-site at any of the Universal Orlando resorts (all of the above, including Cabana Bay Beach Resort and Loews Sapphire Falls) receive one hour of Early Park Admission. Undercover Tourist now offers discounts on rooms at all Universal Orlando hotels!

Guests who purchase a Preferred Hotel Package for Universal Studios Hollywood can enter the park up to 30 minutes early.

You should still use Universal's Attraction Assistance Pass for those attractions that do not offer Universal Express, which is now only Pteranodon Flyers at Universal's Islands of Adventure.

Hogwarts Express - Overview of Universal's Attraction Accessibility Pass

How long is the AAP good for?

The AAP is issued for the length of your stay in Orlando and the date it is issued at Universal Studios Hollywood. However, if you're an Annual Passholder at Universal, then the Attraction Assistance Pass can be issued for up to 14 consecutive days.

How many guests in one party can be covered under the AAP?

The pass covers up to six guests per party (that’s the guest with the disability and five others).

What if the Attraction Assistance Pass doesn't meet our needs?

The AAP should cover most people’s special needs, but if it is not working for you, speak with a supervisor at Guest Relations. Discuss your needs and explain why AAP isn't working for your family. A supervisor may be able to assist you further with a Guest Assistance Pass (GAP). With the GAP you may be directed to an alternate queue for more immediate boarding (most likely the Universal Express queue) at an attraction once the pass is presented to the team member. This service is much more difficult to receive than the AAP and takes some time. However, if it is clear the AAP is not accommodating your needs, then it might be the worth the time and effort to ask for assistance. It takes quite a bit of discussion!

Whew - we covered a lot of information in this post! If you have any questions or experiences with Universal's Attraction Assistance Pass, we'd love to hear 'em. Let us know in the comments below!

Related: Overview of Disney's Disability Access Service Card

Related: Full List of Disability Access for Disney World Attractions

Keep hopping!

Keep hopping, Leap!
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1–50 of 70 comments
Jun 12, 2019 at 2:24 p.m. Vivian Says...

I will be staying at Cabana Bay and my son has Crohn's Disease does he qualify for a pass

Reply
Jun 12, 2019 at 2:28 p.m. FrogBlog Says...

Hi Vivian!

Universal issues the pass on a case by case basis, so we recommend checking with Guest Relations to see what options are available for your son.

Leap

Reply
Jun 12, 2019 at 12:23 a.m. Samantha davis Says...

Hi I am currently on a waiting list to have 2 knee replacements. I find standing very painful due to severe degenerative osteoarthritis. Will I qualify for the special pass and do I have to bring proof of this condition. Thank you

Reply
Jun 12, 2019 at 2:17 p.m. FrogBlog Says...

Hi Samantha!

Universal considers guests for the pass on a case-by-case basis. They are not legally allowed to ask for proof, but it certainly doesn't hurt to bring it along. We recommend visiting Guest Relations once you enter to see what options they have available for you.

Leap

Reply
Jun 4, 2019 at 5:25 p.m. Brenda Says...

I have ADD - a learning disability, this classed as a disabled and would i get an AAP please?

Reply
Jul 8, 2019 at 1:54 a.m. Carol E Reese Says...

No, Attention Deficit Disorder does not entitle you to a disability ride pass.

Reply
Jun 4, 2019 at 1:49 a.m. Nellie Kellett Says...

My sister is 56 years old with Down syndrome and a weak heart

She cannot use many of the attractions. She will certainly qualify for a disability pass but can I get a discount on her admission?

Reply
Jun 4, 2019 at 8:04 a.m. FrogBlog Says...

Hi Nellie!

Unfortunately, we don't know of any disability (or caregiver) admission discounts at this time. We'll keep our eyes and ears open!

Leap

Reply
May 2, 2019 at 6:15 p.m. Elizabeth Morin Says...

Bonjour, un adolescent ayant un TSA peut-il obtenir un PAA?

Merci!

Reply
May 6, 2019 at 5:25 p.m. FrogBlog Says...

Bonjour!

C'est possible. Allez au service des invités quand vous arrivez pour expliquer votre situation.

Keep hopping!

Leap

Reply
May 1, 2019 at 7:33 p.m. Sandy Says...

I am bringing a special needs adult with moderate mental retardation. Her cognitive level is on a level of a 3-4 year old. Would this qualify for a gap?

Reply
May 1, 2019 at 4:51 p.m. FrogBlog Says...

Hi Sandy!

Universal considers each guest for AAP on a case-by-case basis, so we'd recommend visiting them as soon as you enter the park. Have a frogtastic trip!

Leap

Reply
Apr 29, 2019 at 7:32 p.m. Sharon Says...

Hi

My husband has been diagnosed with chronic myeloid leukaemia. His wish is for all the family (2 small grandchildren, 3 children, their 2 partners and myself to go to Disney world. We have booked to arrive early August. Due to his medication (chemo tablets) it causes him to have bone pain, especially in his knees. He is not able to stand for long periods of time due to the pain, he also gets nauseous at times. Would he be eligible to get a pass enabling him to bypass the queues and would he need to bring evidence of this? Thank you.

Reply
Apr 29, 2019 at 3:31 p.m. FrogBlog Says...

Hi Sharon!

Universal takes this one a case-by-case basis, but your husband is exactly whom the AAP is intended to help. They are not legally allowed to ask for any sort of medical proof, but if you're comfortable sharing, it certainly would not hurt to bring along.

Leap

Reply
Apr 18, 2019 at 10:36 p.m. Kathy Says...

My husband has PAD and neuropathy due to diabetes and can not stand for more than 15 or 20 minutes max and the only thing they offered was a wheelchair for me to push..well I can not push him in a wheelchair due to back issues...we did not renew our passes and won't be going back..will stick with Disney

Reply
Apr 16, 2019 at 7:22 a.m. Veronica Says...

I’m going with a friend that’s and amputee with a prosthetic. Will he be able to get a pass? Does he have to have written proof?

Reply
Apr 16, 2019 at 4:23 p.m. FrogBlog Says...

Hi Veronica!

Legally Universal is not required to ask for written proof, but it certainly doesn't hurt to bring along! Universal takes a case-by-case approach. Be sure to visit Guest Services when you arrive so that they can discuss your best options.

Leap

Reply
Mar 26, 2019 at 4:44 p.m. Chrissy Johnston Says...

If you get the AAP pass at Universal do you still need to purchase the Fast Pass?

Reply
Apr 10, 2019 at 12:46 p.m. FrogBlog Says...

Hi Chrissy!

This will largely depend on how crowded it is the day that you're going. If it's slated to be a busy day, we do recommend springing for the Express Pass to avoid long "return times" with the AAP pass.

Leap

Reply
Mar 18, 2019 at 2:41 p.m. Amy Says...

Hi, my child got injured playing sports and fully tore her ACL. We were actually headed to Orlando for a volleyball tournament and cant get our airfare refunded. So we decided to hang out down there and make a fun time out of it. We will have a brace on and I was wondering if she would qualify for a GAP?

Reply
Mar 18, 2019 at 5:01 p.m. FrogBlog Says...

Hi Amy!

Universal makes these decisions on a case-by-case basis. We suggest heading to Guest Services to talk with a Team Member about possible accommodations when you enter the park.

Keep hopping!

Leap

Reply
Apr 1, 2019 at 1:02 p.m. Ashley Says...

My daughter has a dislocated knee. Guest service would not issue a pass. They told us she could sit in a wheelchair in the regular line.

Reply
Feb 27, 2019 at 12:04 a.m. Rara Says...

Does anyone know how the Hogwarts Train works with a child in a wheelchair? We are headed there next month and my son has a wheelchair but it does not have the transit connections. It does not fold nicely (it is huge and only folds over at the hip area) and is 32lbs. He can walk short distances to sit but he would need his wheelchair, if we got off and walked around the other park. Is there a way to bring his chair from one park to the other, on the train? Are we set to just come back? We are planning on 4 days and have the park-to-park passes.. I just didn't want a child to want to ride a ride at the other park, really quick, and have to be denied because his brother can't walk that far..

Reply
Mar 21, 2019 at 4:58 p.m. Elizabeth Says...

They will place the wheelchair on the train (they also transport personal strollers this way too) and then have it waiting for you out on the train station when you arrive on the other side.

Reply
Feb 23, 2019 at 7:37 p.m. Jonathon Houston Says...

Can a person with type one diabetes qualify for any type of disability pass?

Reply
Feb 27, 2019 at 9:09 a.m. FrogBlog Says...

Hi Jonathon!

Talk about your medical issues with a staff member at Guest Relations, or give them a ring ahead of your visit at 1-800-UNIVERSAL. Definitely bring your insulin and appropriate snacks so you don’t run into any issues!

Leap

Reply
Jan 23, 2019 at 7:48 p.m. Grace Gimesky Says...

Hi,

I'm still foggy on what exactly is the difference between the AAP and the GAP Passes? Reading through everything they sound identical.

Thanks.

Reply
Jan 30, 2019 at 9:05 a.m. FrogBlog Says...

Hi Grace!

It can vary based on your needs. They do seem pretty similar, and in many ways they do the same thing, but if the AAP is not meeting your needs, you can talk to the team members about further assistance. They do not give out general information about these passes in advance and will discuss a customer’s needs and come up with a plan on an individual basis.

Keep hopping!

Leap

Reply
Dec 15, 2018 at 4:55 p.m. Bianca Says...

My daughter is in wheelchair. Are there any rides that are wheelchair accessible? Or any rides we are able to carry her on? She cannot sit independently.

Reply
Dec 27, 2018 at 2:43 p.m. FrogBlog Says...

Hi Bianca,

All ride queues are accessible to manual wheelchair (except Pternandon Flyers), and many of the rides are able to accommodate manual wheelchairs. You may find this Universal Orlando Rider Safety and Accessibility Guide helpful as it spells out information by ride: https://www.universalorlando.com/webdata/k2/en/us/files/Documents/universal-orlando-riders-guide.pdf

Hoppy planning!

Mommy Frog

Reply
Dec 3, 2018 at 9:50 p.m. Helen saunders Says...

Hi. I'm coming to universal in January and usually stay at Hard Rock with the express passes. However we are trying the Saphire falls hotel this time and my husband has physical mobility and incontinence issues. If we get a pass duets disability and he does not want to go on a tide, can I go on myself with the pass as I cannot leave him for a long time?

Reply
Dec 3, 2018 at 4:54 p.m. FrogBlog Says...

Hi Helen!

This is a tricky situation. We always recommend visiting guest services upon arrival to see if any accommodations can be made for you. No medical proof is needed, but be sure to explain your situation thoroughly.

Hoppy planning!

Mommy Frog

Reply
Dec 3, 2018 at 11:31 a.m. karen Says...

I have severe arthritis of the hip and am waiting for a hip replacement and hoping to go to universal before this happens,would I be eligible for an attraction assisitance pass as cannot stand for a length of time.

Reply
Dec 3, 2018 at 8:36 a.m. FrogBlog Says...

Hi Karen!

We can't speak on behalf of Universal, but don't worry! Just stop by guest services upon arrival to see if any accommodations can be made for you :)

Hoppy planning!

Mommy Frog

Reply
Nov 12, 2018 at 4:30 p.m. Molly Says...

I am going to universal Orlando in a few weeks time, i suffer with severe scoliosis and a forward curvature of the spine, Coccydynia (tail bone issues when sitting down), tissue/muscle problems with my neck. This means i cannot stand or sit still for long without bad pain. Therefor the queues are going to be a big issue for me. Would i be eligible for an AAP?

I read on some forums that most people with mobility issues were just being told to get a wheelchair. however this is not useful for me as i can walk perfectly fine, its sitting down and standing still for long that causes the issue so sitting in a wheelchair for long would not help.

Reply
Nov 12, 2018 at 8:13 p.m. FrogBlog Says...

Hi Molly!

Since we can't speak for Universal, you may want to call them at (407) 224-4233. Each situation is handled differently at their discretion, typically by the person you would visit at guest services upon arrival.

Hoppy planning!

Mommy Frog

Reply
Sep 13, 2018 at 12:50 a.m. Jill Says...

We are heading to universal on Friday due to hurricane Florence. Evacuating from SC. My son is autistic and we’ve always gotten the disability pass from Disney or wherever. It’s our first time to universals. Carowinds in charlotte has a similar pass, it sounds like. My question is: WHERE DO WE TAKE THE AAP ONCE AT A RIDE? Generally the people working a ride are at the end of the line where the ride starts. DO WE GO THRU THE EXIT TO FIND A WORKER?

Thanks so much! This has helped me feel more calm as we plan for this evacuation!

Jill

Reply
Sep 20, 2018 at 4:40 p.m. FrogBlog Says...

Hi Jill!

This varies on a per-ride basis. We recommend asking at guest services upon arrival or nearby team members at each attraction. :)

Hoppy planning!

Mommy Frog

Reply
Aug 27, 2018 at 4:27 p.m. Marlene Hakakha Says...

After reading your information on assistance pass, I went to the relations office after getting into the park. They were AMAZING!!! I explained our challenges with no expectations and they were extremely accommodating. We had an amazing day at the park thanks to the relations office and your website! Thank you!!!!!

Reply
Aug 15, 2018 at 9:29 p.m. L Kincaid Says...

The GAP pass (aka "Gold Pass") does exist - we received it last week and it was an absolute godsend for our ASD son who is also an empath. We purchased a 4day/P2P/with EU direct from the website and got a regular AAP the minute we got there (which isn't really helpful if you have Express). Express lines are faster but you are still crowded together. (contrary to what it says on another page - ALL the rides have Express lanes) On the 3rd day (we did 1/2 days) the crowds got to be too much and we couldn't stay in any lines. I revisited Guest Services where Kyle was absolutely wonderful. He took down a lot of information and inquired with the supervisor a few times. Keep in mind - do not expect this pass unless YOU have done everything you can to accommodate yourself. We paid for the Express Passes AND tried to make due for 3 days before asking for help. I had 2 doctors notes on hand and plenty of other evidence to back up my request for additional assistance. All the park attendants were absolutely wonderful when shown the pass. It was obvious this was Universals standard practice for a "Gold Pass" and they deserve an award from ADA. This 1 day with the pass outweighed the 3 days of struggle and flipped our visit into a good experience for my son. He left feeling like a king instead of a freak (his words). If you are just trying to skip lines - shame on you. If you need to avoid crowds for documented special needs then do what we did. Pay for the Express and give it a try, if it doesn't work tell go Kyle in GS that he is our hero.

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Aug 13, 2018 at 6:06 p.m. Robert Hatcher Says...

My trip to the Orlando area for myself and my family was planned over a year ago - in May I was found to have severe heel spurs, in my left heel, that are tearing into my Achilles tendons causing pain about 75% of the time when I am walking or standing - surgery will be needed in the very near future - would I be eligible to get help from Universal?

Reply
Aug 14, 2018 at 10:20 a.m. FrogBlog Says...

Hi Robert!

Be sure to stop by guest services on your way into the park to see if any accommodations can be made for you. Wheelchair rental is always an option as well!

Hoppy planning!

Mommy Frog

Reply
Jul 23, 2018 at 3:11 a.m. Says...

Hi! My family is planning to visit on July 30th. I suffer from severe social anxiety and OCD and my son suffers from ADHD, Apraxia and Dyspraxia which makes it very difficult for us to wait in a line. Is there somewhere we could wait while waiting for our turn? We usually get the disability pass from Disney. Would we qualify for the pass? Thank you in advance.

Stacey

Reply
Jul 23, 2018 at 1:45 p.m. FrogBlog Says...

Hi there!

We definitely recommend stopping by guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply
Jul 15, 2018 at 5:49 p.m. Virgil walden Says...

Can I reserve an electrical scooter in advance? I am a 100% disabled vet due to Agent Orange exposure, heart diseasr and kidney disease. I also have to have oxygen.

Reply
Jul 17, 2018 at 5:06 p.m. FrogBlog Says...

Hi Virgil!

Electric scooters are only available to rent upon arrival. We also recommend stopping by guest services to see if any other accommodations can be made for you!

Keep hopping!

Leap

Reply
Jul 7, 2018 at 12:37 p.m. Julie Says...

Hi

We are coming over on 25 July for 5 days staying at cabana bay hotel. My daughter has EDS and her joints are very painful. At the moment she is on crutches and wears knee braces and I'm worried she is going to struggle with standing for long periods.

Do you think she would qualify for an AAP pass ?

Reply
Jul 9, 2018 at 9:48 a.m. FrogBlog Says...

Hi Julie!

We definitely recommend stopping by guest services upon arrival to see if any accommodations can be made for you and your daughter, and reach out to Universal Orlando customer service at 1 (407) 363-8000 in the meantime for reassurance on whether or not your daughter would qualify.

Hoppy planning!

Mommy Frog

Reply
Jul 6, 2018 at 12:30 p.m. Greg Says...

Going to Universal Hollywood. If you have a child in a wheelchair, is there a way to board the rides while leaving the wheelchair behind to get after the ride? My child can walk short distances with a cane, so is not required to be in the wheelchair for the rides.

Reply
Jul 6, 2018 at 8:30 a.m. FrogBlog Says...

Hi Greg!

Absolutely! First of all, be sure to visit guest services upon arrival to see if any accommodations can be made for you. Beyond that, you can definitely leave the wheelchair behind and pick it back up after the ride. Simply chat with the cast member at the entrance for guidance before hopping in line.

Hoppy planning!

Mommy Frog

Reply
Jul 4, 2018 at 3:28 p.m. Susan Says...

My daughter and I are both type one diabetic. We are both fit and healthy but wouldn’t be able to stand in a queue without access to our insulin pens (in small cooler pouch) and hypo treatments (typically glocose tablets or sugary drink). I understand some parks allow AAP for diabetics on pump therapy but as we both use MDI (multiple daily injections) I wondered if we would still qualify? Many thanks.

Reply
Jan 2, 2019 at 10:36 p.m. Steph Says...

Hi Susan, we have two T1's with the same issue. Going in April 2019 and worried about it tbh. How did you get on?

Reply
Mar 6, 2019 at 9:54 p.m. Emma Says...

Same here! Going April 2019 and worried about queues, she drops quickly and has no hypo awareness. With it being Easter it will be very busy, hope it’s not too bad!

Reply
Jul 5, 2018 at 9:54 a.m. FrogBlog Says...

Hi Susan!

We recommend visiting guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply
May 28, 2018 at 9:03 p.m. Iris C Colon Says...

My question, rather than a comment is:

What abour disable people who need an electrical chair to move around the park? Is that provided to handicap people? If so, hiw much does it cost and how do we request it?

Reply
May 29, 2018 at 12:25 p.m. FrogBlog Says...

Hi Iris,

You can rent an ECV inside the park across from the Universal Studios Store! It costs $60 per day.

Keep hopping!

Leap

Reply
May 22, 2018 at 1:56 p.m. Marie O'Hagan Says...

Hi I am coming over to Florida for my very first time on 22/6/18. I have unfortunately broken my leg and due to have the plaster removed a few days before we fly. My mobility will still be restricted , would I be able to get a pass AAP ?

Reply
May 22, 2018 at 9:53 a.m. FrogBlog Says...

Hi Marie,

You'll most likely be advised to rent a wheelchair! Visit Guest Relations to see what accommodations can be made.

Keep hopping!

Leap

Reply
May 14, 2018 at 2:07 a.m. Yauxier Says...

Leap is doing a good job of trying to avoid speaking for UStudios because it wouldn't be appropriate, but people are trying to read a lot into this post (wishful thinking). The AAP pass really is for Cognitive disorders, meaning that the individual is typically within the spectrum of Autism regarding symptoms. It's not about the wait times, it's about being grouped together with people in a way that literally causes physical and or mental pain and stress to the individual and or other riders that cannot be controlled. They match the current wait time and the person can wait away from the line until their turn (sometimes it's actually longer but still worth it to the cognitively impaired). That should answer half the questions right off the bat. The other pass is not impossible, but most people who require one wouldn't be at a theme park due to injuries that may occur on the rides. First, go on a day with fewer people; I cannot tell you how much this relieves the disabled body of stress and difficulty. Second, if you had a surgery within the last 2 months that prevents you for standing in line for 10 to 30 minutes (slow days are faster) you probably shouldn't go on these rides. See the logic there? Other than children who struggle with their disability and maneuvering around in a world less accommodating to them, most of these questions don't seem to fit the post. Lines are tough, but it's part of the theme park experience. I would love to see every child have the opportunity to play, despite their differences or difficulties. Stop the whining about who's worse off and who doesn't understand. Unless you're a kid; l love the kids. Any child who has difficulty standing for a long period of time due to illness should get a wheelchair, right parents?

Reply
Sep 26, 2018 at 12:29 a.m. Alison Says...

So, adults who have serious diseases/conditions that limit their ability to walk/sit just don't deserve access if they can't afford it? Gosh, I hope people like you aren't the ones staffing the assistance stations.

Reply
Oct 18, 2018 at 6:02 p.m. AK Says...

Mobility issues will be advised to rent a wheelchair or scooter. Most lines are wheelchair accessible, so no need for a pass.

Reply
Apr 23, 2018 at 6:36 p.m. Gayle Says...

Hello

My daughter has ADHD and struggles with crowds and has limited patience, Would she be able to get a GAP pass? She will be 14 when we come. I can bring medical letters

Thank you

Reply
Apr 23, 2018 at 8:03 p.m. FrogBlog Says...

Hi Gayle!

We recommend hopping on over to guest services upon arrival to see if any accommodations can be made for you. Official documentation isn't required for GAP pass, but we recommend bringing it to help with the process.

Hoppy planning!

Mommy Frog

Reply
Feb 12, 2018 at 2:59 a.m. Karen lunney Says...

Hi my sister as multilple scelorsis and is totally lmmobile and wheelchair bound are there any rides at universal that she can go on in her wheelchair

Reply
Feb 13, 2018 at 9:39 a.m. FrogBlog Says...

Hi Karen!

You can find Universal's accessibility information for Hollywood here and Orlando here. Unfortunately, many of the intense rides at Universal are not accommodating for wheelchairs.

Hoppy planning!

Mommy Frog

Reply
Jan 15, 2018 at 4:23 p.m. Lesley mitchell Says...

Hi, I will be bringing my three children & they all have type 1 Diabetes , they would not be able to queue for long periods of time. At any time they may have to leave a queue to be treated for ,low blood sugars ,high blood sugars ,injections or may need to be fed , I could spend my time constantly treating them & requeuing for rides

Reply
Nov 20, 2017 at 5:42 p.m. Tom Says...

Just arrived at universal. My 18 year old daughter has muscular dystrophy and has has scoliosis surgery with a rod in her back. She has not walked since she was 9 and we were denied a pass. She is in a wheelchair for life .I️ am not sure if any wheelchair bound person would qualify unless they wanted to really push it and be a jerk. What would make any body unable to wait in lines?

Reply
Apr 8, 2018 at 10:03 p.m. Glenna Says...

I have Anklyosing Spondilitis and am unable to stand for too long or walk for too long or sit for too long. Since it is also an auto-immune disease, being in crowds is not good for me (due to infection susceptibility) and I have to watch my exhaustion because if I over exert myself, I won't be able to do anything for the next two days. I typically need to go for a handful of hours, go home an rest, and then go back. I have an electric wheelchair, but I have to alternate how I am getting about every 20 minutes or so (if I sit too long, my joints literally get stuck)... So, while I am on a wheelchair, I can't stay there for hours on end.

Reply
Aug 2, 2017 at 10:49 a.m. Katelyn Says...

My husband has General Anxiety Disorder. Long lines really get to him. Has anyone with anxiety gotten an AAP? Thanks in advance

Reply
Jun 10, 2017 at 9:18 p.m. Autumn Palmer Says...

Our daughter has cystic fibrosis and we do not go to amusement parks due to the fact that she can not handle heat and gets extremely dehydrated in temps that are 80*+. ( CF is a cell diseased that effects the lungs and digestive system in which thick sticky mucus builds up due to a salt imbalance.) She can often experience difficulty breathing and may also need to use the restroom frequently. We have been told by our CF clinic that Cystic Fibrosis patients due qualify for assistance passes at many parks. Do you know if you honor the request of cystic fibrosis families?

Reply
Jun 11, 2017 at 6:28 p.m. FrogBlog Says...

Hi Autumn,

Universal has the final call who is issued a pass. We would recommend bringing a Dr.'s note explaining the need for the pass.

Keep Hopping!

Leap

Reply
Jun 5, 2017 at 7:26 p.m. De La Cruz Says...

Thank you so much for this! My husband and I are doing a late honeymoon and I've been dreading Universal day. I have moderate scoliosis and lordosis and long line waits are absolute murder on my back. Disney is never as bad because they generally have more in-park seating, plenty of dark rides with < 30 minute wait, and walking surfaces that are specially made to put less stress on your body as you walk around. When we did Universal two years ago I only made it from 9 am to about 1 pm before being in complete agony.

Reply
Jun 2, 2017 at 1:44 p.m. Steph Says...

Hi, I know this post is from a few years ago, but I was hoping you may be able to help!

I am registered disabled, and will be on crutches when going to Florida this year. I want to attend HHN, but would not be able to go through the mazes as you are in a conga type line in the dark and have to keep moving, which I would struggle with, and would need to stop to rest, which would not be allowed in the mazes. For this reason I do not plan to go through any of the houses/mazes, but would still like to be able to attend HHN.

My question is, do they do a discounted ticket for someone who is not going to experience any of the houses/mazes, and just wants access to the park itself?

I hope you are able to help, I can find no information on line anywhere :(

Regards, Steph

Reply
Jun 2, 2017 at 1:42 p.m. FrogBlog Says...

Hi Steph,

Unfortunately, there is no HHN ticket option for those that just want to access the park but not visit any of the haunts/mazes.

Keep hopping,

Leap

Reply
May 11, 2017 at 11:02 p.m. Rita Hermansen Says...

I am confused. What is the difference between AAP and GAP? I cannot stand or walk for longer than a few minutes due to several serious medical conditions. I will be using my scooter, but I think I am seeing that I cannot wait in line with a scooter. I could get a front of line pass for myself, but cannot afford that pass for the rest of my family. Any suggestions?

Reply
May 11, 2017 at 6:59 p.m. FrogBlog Says...

Hi Rita,

The AAP will give you and your guests an alternative queue to wait in, or you will receive a return time. With GAP, you and your party will be allowed to immediately enter the Universal Express line.

Talk with Guest Services Universal to see how you may be accommodated with your scooter. They understand how to make your family's visit great.

Keep Hopping,

Leap

Reply
Apr 23, 2017 at 6:36 p.m. Colin Says...

Would I be eligible for a pass as I have chrons disease. Quite often with this condition I need to go to the restrooms with little or no warning and would loose a space in the queue and get separated from the rest of my family

Reply
Mar 30, 2018 at 8:54 p.m. Alejandra Says...

Hi Colin, I also have Crohn's disease and was going to ask the same question. I was curious if you were able to get a pass. I'm looking to get an annual pass but first want to know if I would be eligible for a disability pass.

Reply
Apr 25, 2017 at 9:09 a.m. FrogBlog Says...

Hi Colin,

Universal has the final say on issuing passes. We recommend coming with a doctor's note or other documentation that would clarify why you'd need the pass.

Keep Hopping!

Leap

Reply
Apr 20, 2017 at 9:57 p.m. Kaysi Leiterman Says...

Our 13-year-old daughter has rheumatoid arthritis pretty much everywhere and was denied an AAP pass today and was told to rent a wheelchair...really? Unbelievable. She went with her school's band group, so I called Guest Services from South Carolina and they told me it is up to their own "discretion" as to who they give passes to. They would not even let me speak to a supervisor. Mind you, I emailed AHEAD of time to find out their policy, as I could not locate anything on their website. They emailed me back saying they had “various types of assistance passes available and please visit Guest Services upon arrival so that we may arrange to meet your individual requirements.” And to think, she will be at the park for THREE DAYS! So disappointed in Universal Studios Orlando!

Reply
May 2, 2017 at 7:32 p.m. Mom Says...

Are you missing the point . The passes available are for people who have cognitive disabilities. They CANNOT wait it cause distress and meltdowns .

Abusive people are gross

Reply
Oct 29, 2018 at 6:08 p.m. Raine Says...

Really? "Abusive"? You'd think on a comment forum for the disabled, we would be at the least sympathizing with each other, not calling people "abusive" for sharing their perspective. Amazing.

Reply
Jul 7, 2017 at 12:08 p.m. Tammyric Says...

I am recovering from total hip replacement and have severe osteoarthritis, curvature of the lower spine and am being treated for cyatica. I can only walk short distances such as to the bathroom or enter a building to be seated, but cannot stand for very long without great pain which will put me in bed for days if I try to overdo it. I must use a cane to move about everyday. If I bring a note from my Chiropractor or other physician do you think I will be eligible for the AAP? We plan to take a wheelchair because I can't walk far even with a cane. Wouldn't be doing this trip to Universal, but it is a gift for my youngest son's graduation and we want to have a fun trip before he leaves for college. Thank you!

Reply
May 14, 2018 at 2:17 a.m. Yauxier Says...

AAP is for cognitive disabilities in the autism spectrum. I think you meant the GAP. Perhaps you should reconsider riding at all, some of the rides really jerk the body around viciously.

Reply
Jul 7, 2017 at 9:34 a.m. FrogBlog Says...

Hi,

You're welcome. While the final say lies with Universal, this sounds like a good reason for an AAP to be issued.

Keep hopping!

Leap

Reply
Apr 1, 2017 at 6:36 p.m. Susan Says...

My family and I just went to Universal this week with our 12 year old daughter in her wheelchair. She is totally disabled--she cannot sit or even hold her head up on her own. She was not able to ride any ride by staying in her wheelchair, except the Carousel. She was refused entry at all other rides that stated you could remain in your wheelchair, including ET, The Cat in the Hat and Men in Black. We were told only a standard wheelchair would fit on the wheelchair accessible cars on those rides. Her wheelchair has tie downs and has never been a problem on any rides at Disney (where she has been several times in this chair). We even went on a VIP Tour and our tour guide couldn't even get her on those rides. It seems like false advertising for Universal to state you can remain in your wheelchair when you cannot.

Reply
Mar 14, 2017 at 9:04 p.m. Erin Says...

I was not issued an AAP after my first request (I was told rather condescendingly that because ramps were provided, my manual wheelchair usage, chronic fatigue and pain, and joint issues were not a problem). Since I already had trouble keeping up with my party and navigating the crowds just to get through the entry, I went immediately to the next GS area, in tears, asking if we could have a refund for our tickets. That agent gave me an accessibiltiy pass, but when the manager came over to hear my complaint about the first agent's poor judgment, he repeated the claim that I shouldn't have been eligible for the pass, and they were providing it one-time only as a courtesy. He seemed to think that because Universal provided ramps, everything was totally equal now.

So, as a heads-up to anyone with any disabilities, incredibly obvious or invisible, Universal is no longer an accommodating place to go.

Reply
May 14, 2018 at 2:22 a.m. yauxier Says...

AP pass is for the cognitively imparied within the Autism spectrum. It doesn't get you in faster, you spend your wait time separately, that's all. Sometimes it take longer. You may have been thinking about the GAP. I'm more concerned about what might happen to you physically on those rides, they may hurt you.

Reply
Mar 2, 2017 at 4:17 p.m. alessandra Says...

hi, what about if the visitor is from another country (italy) and had a surgery in the last 2 months?

I will have italian certificate.. it's ok to get the AAP?

Reply
Mar 2, 2017 at 1:41 p.m. FrogBlog Says...

Hi Alessandra,

While Universal will have the final say, having your certificate will definitely help in making your case for the Assistance Pass.

Keep Hopping!

Leap

Reply
Feb 28, 2017 at 1:32 p.m. Jennifer Says...

Hello, we are a party of 4 adults and 2 children. One of our party has had both knees replaced. Unfortunately the operations weren't a success. He can walk but only short distances and for this we have hired a mobility scooter (we are over sea's visitors, so bring our own isn't really an option). Standing in queues for long periods will cause a great amount of swelling and pain. Would we as a group qualify for this?

Reply
Mar 14, 2017 at 9:09 p.m. Erin Says...

I was denied a pass last week in a manual wheelchair (besides the wheelchair, I have chronic fatigue, pain, and joint problems) on the grounds that since ramps are now provided on all attractions, there was no reason for me to have a pass. If anyone in your party has any disability problems, I'd recommend spending your money elsewhere.

Reply
Jun 24, 2017 at 8:44 a.m. Sandra Says...

Obviously you have a disability but how does it affect you waiting in queues, i think that's they way they look at it. I think anyone with a disability has it tough, and should be given any assistance they can get, and if you're not able to wait in line like everyone else fair enough, but not every wheelchair user needs to skip a queue.

Reply
Feb 28, 2017 at 7:50 a.m. FrogBlog Says...

Hi Jennifer,

While Universal has the final call, this sounds like a situation where you would receive an Attraction Assistance Pass. Consider bringing documentation from a physician that clearly states the need for the pass.

Keep Hopping!

Leap

Reply
Feb 16, 2017 at 4:14 p.m. Elizabeth Says...

I have Ulcerative Colitis. I look healthy however, my guts hate me!!

I am able to walk, however standing in line for long periods of time, the urgency, fatigue and pain in my joints. It prevents me from standing in one place for to long. Thinking about getting a motorized cart, but feel I am too young for it. I am going to try and get the AAP however could I be a candidate for the GAP?

Reply
May 2, 2017 at 7:27 p.m. Mom Says...

Omg! This is why the parks no longer are able to offer the accommodations needed for their children. The abuse here is disgusting!

Reply
Mar 14, 2017 at 9:15 p.m. Erin Says...

I was denied a pass (an AAP, not the GAP) last week in a manual wheelchair (besides the wheelchair, I have chronic fatigue, pain, and joint problems) on the grounds that since ramps are now provided on all attractions, there was no reason for me to have a pass. I'm also young, but it's fairly obvious from my posture and movements that I have a disability (even if you managed to ignore the chair).

I wish I hadn't gone at all-- I've never had anyone treat me so condescendingly and so poorly because of my condition (and I've run into people who've done things like congratulate me on opening a door). If I were you, I'd skip Universal (and as a huge HP fan, it hurts me greatly to say that).

Reply
Feb 16, 2017 at 12:57 p.m. FrogBlog Says...

Hi Elizabeth,

You can definitely try for the GAP, but you may need to be ready to demonstrate why the AAP won’t work for your specific needs. Otherwise, the AAP and a motorized cart would be sufficient.

Keep Hopping!

Leap

Reply
Jan 15, 2017 at 6:48 a.m. Edna Says...

Hi,

My husband is a paraplegic and therefore wheelchair bound. We have 4 kids and we're planning to visit December 2017. I had assumed that AAP only applies to rides that my husband wishes or is able to go on and so any other time des, we would have to queue as normal. Is my understanding correct? Thanks

Reply
Jan 16, 2017 at 7:05 p.m. FrogBlog Says...

Hi Edna,

Yes, you'd need to queue in the regular line if the person with the AAP did not want to ride.

Keep Hopping!

Leap

Reply
Dec 28, 2016 at 6:57 p.m. Zoe Says...

Hi,

Planned trip in August 17, type 1 diabetic and insulin pump user. I'm totally unsure how to manage going on all the rides risking the fact that either the pump falls off at high velocity or is put in a locker out of reach for a period of more then 30 minutes causing high blood sugars and missed basals. In 30 years I've never pulled the disability card because I don't truly believe I am disabled, however the need to be without anything for many of the rides not only terrifies me but perplexes me! I would really appreciate anyone's thoughts and advice as I feel a hindrance to my family and having saved up for the last three years the last thing I want to purchase is express passes.

Reply
Dec 2, 2016 at 9:51 p.m. Elizabeth Says...

I am being treat ed do for cancer, would I be able to get an AAP? We just got the California Neighbor pass..

Reply
Dec 5, 2016 at 1:02 p.m. FrogBlog Says...

Hi Elizabeth,

Definitely stop by Guest Services to talk with a Team Member about possible accommodations.

Keep hopping!

Leap

Reply
Oct 20, 2016 at 3:03 p.m. Callihan Says...

I love that this option is available for those that need it, but it really irritates me to see it abused. Halloween Horror Nights is the prime example, so many cards used and no obvious reason for it. I completely understand some needs are not outwardly noticeable, but with the increased numbers I see at Halloween compared to a day visit to the park, I suspect some abuse is happening.

Reply
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