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Overview of Universal's Attraction Assistance Pass

by Leap on October 15, 2015 89

Disability Tips for the Park - Universal's Attraction Assistance Pass

Receiving help for a disabled party member at a theme park can be stressful and frustrating. Luckily, most theme parks are making accommodations so that everyone in the family can still enjoy the fun on vacation! Since we've touched up on Disney's Disability Access Services Card, we wanted to provide information on Universal's Attraction Assistance Pass. Whether you're heading to Universal Studios Hollywood or the Universal Orlando Resort, this post has answers to some of the questions you might have.

How Does Universal's Attractions Assistance Pass Work

Universal's Attraction Assistance Pass (AAP) works very similarly to Disney's DAS Card. It is intended for guests with a cognitive or physical disability that prevents them from being able to wait in a conventional queue. Universal's Attraction Assistance Pass allows the disabled person and their party to wait in an alternate queue (such as the Universal Express queue) when times allow it.

Alternatively, you should also be aware of the Guest Assistance Pass. This pass is only given out on a very strict basis and to a very limited amount of disabled guests. The GAP requires these guests (or their guardian) to meet with Guest Relations' supervisors and discuss the extreme difficulty that has occurred with trying to use the AAP on busy days.

Universal Orlando - Overview of Universal's Attraction Accessibility Pass

Overview of Universal's Attraction Assistance Pass

 How and where do I get the AAP?

Go to Guest Relations at the park you enter first (Islands of Adventure of Universal Studios) if you're in Orlando and same if at Universal Studios Hollywood. Give the Team Member as much detail as possible about your or your family member's disability. You're not legally required to give a doctor's note, but it can help if you're comfortable with it! Give examples of what your or your family member's limitations are.

You'll be issued the AAP if you meet the requirements. The pass is a small card with a barcode at the bottom; it has 25 lines for return times to attractions.

How does the AAP work?

The AAP allows the disabled party member and their group to wait in an alternative queue that is much shorter than the regular queue if the posted wait time for the attraction is less than 30 minutes. You usually wait in the Universal Express queue if the attraction has one.

After I've received the AAP, what's next?

Head to your first attraction and hand the pass over to the attendant. Depending on whether the wait time is less or more than 30 minutes, you'll either be directed to the alternate queue or receive a return time.

Harry Potter and the Forbidden Journey - Overview of Universal's Attraction Accessibility Pass

What happens if the posted wait time is more than 30 minutes?

If the posted wait time is 30 minutes or more, then the attendant will write you a return time on the pass. Once that time comes, you'll return to the attraction to ride and be directed through the alternate queue by a Team Member.

Can I have more than one attraction return time listed on my AAP?

No, you are only allowed one attraction return time on the pass. You have to use or forfeit your current reservation if you decide to get another one. However, if you don't need a return time because the posted wait time at an attraction is less than 30 minutes, then you can still experience that attraction without losing your return time for a different attraction.

What if the park is extremely busy and crowded and I'm always waiting for return times?

Unfortunately, this will most likely happen if you go during peak times. We recommend also purchasing an Universal Express pass if you're at Universal Orlando. While you're waiting for your AAP return time for one attraction, you can use the Express Plus pass (at those attractions that offer it). This minimizes your time waiting in line!

Keep in mind if you're staying on-site at a Universal Orlando deluxe resort (Loews Portofino, Orlando Hard Rock Hotel and Loews Royal Pacific), then you'll receive the Universal Express Unlimited as part of your hotel package. Guests who stay on-site at any of the Universal Orlando resorts (all of the above, including Cabana Bay Beach Resort) receive one hour of Early Park Admission.

You should still use the AAP for those attractions that do not offer Universal Express. Those attractions include:

Hogwarts Express - Overview of Universal's Attraction Accessibility Pass

How long is the AAP good for?

The AAP is issued for the length of your stay. However, if you're an Annual Passholder at Universal, then the Attraction Assistance Pass can be issued for up to 14 consecutive days.

How many guests in one party can be covered under the AAP?

The pass covers up to 6 guests per party.

How does the Guest Assistance Pass (GAP) work?

The GAP looks like a regular admissions ticket and is given to each member of your party. Keep in mind, GAP is only issued on a daily basis. The pass works similarly to the Universal Express pass; you'll be directed immediately to an alternate queue (most likely the Universal Express queue) at an attraction once the pass is presented to the Team Member.

How do I receive the GAP?

You have to speak with a supervisor at Guest Relations and discuss your absolute need for the pass and why AAP isn't working for your family. Like we mentioned before, this pass is much more difficult to receive than the AAP and takes some time. However, if it is clear the AAP is not accommodating your needs, then it might be the worth the time and effort to receive the GAP. It takes quite a bit of discussion!

How many guests in one party can be covered under the GAP?

Like Universal's Attraction Assistance Pass, the GAP covers the disabled guest and up to 5 members of their party.

Whew - we covered a lot of information in this post! If you have any questions or experiences with Universal's Attraction Assistance Pass, we'd love to hear 'em. Let us know in the comments below!

Related: Overview of Disney's Disability Access Service Card

Related: Full List of Disability Access for Disney World Attractions

Keep hopping!

Keep hopping, Leap!
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Nov 20, 2017 at 5:42 p.m. Tom Says...

Just arrived at universal. My 18 year old daughter has muscular dystrophy and has has scoliosis surgery with a rod in her back. She has not walked since she was 9 and we were denied a pass. She is in a wheelchair for life .I️ am not sure if any wheelchair bound person would qualify unless they wanted to really push it and be a jerk. What would make any body unable to wait in lines?

Reply
Aug 2, 2017 at 10:49 a.m. Katelyn Says...

My husband has General Anxiety Disorder. Long lines really get to him. Has anyone with anxiety gotten an AAP? Thanks in advance

Reply
Jun 10, 2017 at 9:18 p.m. Autumn Palmer Says...

Our daughter has cystic fibrosis and we do not go to amusement parks due to the fact that she can not handle heat and gets extremely dehydrated in temps that are 80*+. ( CF is a cell diseased that effects the lungs and digestive system in which thick sticky mucus builds up due to a salt imbalance.) She can often experience difficulty breathing and may also need to use the restroom frequently. We have been told by our CF clinic that Cystic Fibrosis patients due qualify for assistance passes at many parks. Do you know if you honor the request of cystic fibrosis families?

Reply
Jun 11, 2017 at 6:28 p.m. FrogBlog Says...

Hi Autumn,

Universal has the final call who is issued a pass. We would recommend bringing a Dr.'s note explaining the need for the pass.

Keep Hopping!

Leap

Reply
Jun 5, 2017 at 7:26 p.m. De La Cruz Says...

Thank you so much for this! My husband and I are doing a late honeymoon and I've been dreading Universal day. I have moderate scoliosis and lordosis and long line waits are absolute murder on my back. Disney is never as bad because they generally have more in-park seating, plenty of dark rides with < 30 minute wait, and walking surfaces that are specially made to put less stress on your body as you walk around. When we did Universal two years ago I only made it from 9 am to about 1 pm before being in complete agony.

Reply
Jun 2, 2017 at 1:44 p.m. Steph Says...

Hi, I know this post is from a few years ago, but I was hoping you may be able to help!

I am registered disabled, and will be on crutches when going to Florida this year. I want to attend HHN, but would not be able to go through the mazes as you are in a conga type line in the dark and have to keep moving, which I would struggle with, and would need to stop to rest, which would not be allowed in the mazes. For this reason I do not plan to go through any of the houses/mazes, but would still like to be able to attend HHN.

My question is, do they do a discounted ticket for someone who is not going to experience any of the houses/mazes, and just wants access to the park itself?

I hope you are able to help, I can find no information on line anywhere :(

Regards, Steph

Reply
Jun 2, 2017 at 1:42 p.m. FrogBlog Says...

Hi Steph,

Unfortunately, there is no HHN ticket option for those that just want to access the park but not visit any of the haunts/mazes.

Keep hopping,

Leap

Reply
May 11, 2017 at 11:02 p.m. Rita Hermansen Says...

I am confused. What is the difference between AAP and GAP? I cannot stand or walk for longer than a few minutes due to several serious medical conditions. I will be using my scooter, but I think I am seeing that I cannot wait in line with a scooter. I could get a front of line pass for myself, but cannot afford that pass for the rest of my family. Any suggestions?

Reply
May 11, 2017 at 6:59 p.m. FrogBlog Says...

Hi Rita,

The AAP will give you and your guests an alternative queue to wait in, or you will receive a return time. With GAP, you and your party will be allowed to immediately enter the Universal Express line.

Talk with Guest Services Universal to see how you may be accommodated with your scooter. They understand how to make your family's visit great.

Keep Hopping,

Leap

Reply
Apr 23, 2017 at 6:36 p.m. Colin Says...

Would I be eligible for a pass as I have chrons disease. Quite often with this condition I need to go to the restrooms with little or no warning and would loose a space in the queue and get separated from the rest of my family

Reply
Apr 25, 2017 at 9:09 a.m. FrogBlog Says...

Hi Colin,

Universal has the final say on issuing passes. We recommend coming with a doctor's note or other documentation that would clarify why you'd need the pass.

Keep Hopping!

Leap

Reply
Apr 20, 2017 at 9:57 p.m. Kaysi Leiterman Says...

Our 13-year-old daughter has rheumatoid arthritis pretty much everywhere and was denied an AAP pass today and was told to rent a wheelchair...really? Unbelievable. She went with her school's band group, so I called Guest Services from South Carolina and they told me it is up to their own "discretion" as to who they give passes to. They would not even let me speak to a supervisor. Mind you, I emailed AHEAD of time to find out their policy, as I could not locate anything on their website. They emailed me back saying they had “various types of assistance passes available and please visit Guest Services upon arrival so that we may arrange to meet your individual requirements.” And to think, she will be at the park for THREE DAYS! So disappointed in Universal Studios Orlando!

Reply
May 2, 2017 at 7:32 p.m. Mom Says...

Are you missing the point . The passes available are for people who have cognitive disabilities. They CANNOT wait it cause distress and meltdowns .

Abusive people are gross

Reply
Jul 7, 2017 at 12:08 p.m. Tammyric Says...

I am recovering from total hip replacement and have severe osteoarthritis, curvature of the lower spine and am being treated for cyatica. I can only walk short distances such as to the bathroom or enter a building to be seated, but cannot stand for very long without great pain which will put me in bed for days if I try to overdo it. I must use a cane to move about everyday. If I bring a note from my Chiropractor or other physician do you think I will be eligible for the AAP? We plan to take a wheelchair because I can't walk far even with a cane. Wouldn't be doing this trip to Universal, but it is a gift for my youngest son's graduation and we want to have a fun trip before he leaves for college. Thank you!

Reply
Jul 7, 2017 at 9:34 a.m. FrogBlog Says...

Hi,

You're welcome. While the final say lies with Universal, this sounds like a good reason for an AAP to be issued.

Keep hopping!

Leap

Reply
Apr 1, 2017 at 6:36 p.m. Susan Says...

My family and I just went to Universal this week with our 12 year old daughter in her wheelchair. She is totally disabled--she cannot sit or even hold her head up on her own. She was not able to ride any ride by staying in her wheelchair, except the Carousel. She was refused entry at all other rides that stated you could remain in your wheelchair, including ET, The Cat in the Hat and Men in Black. We were told only a standard wheelchair would fit on the wheelchair accessible cars on those rides. Her wheelchair has tie downs and has never been a problem on any rides at Disney (where she has been several times in this chair). We even went on a VIP Tour and our tour guide couldn't even get her on those rides. It seems like false advertising for Universal to state you can remain in your wheelchair when you cannot.

Reply
Mar 14, 2017 at 9:04 p.m. Erin Says...

I was not issued an AAP after my first request (I was told rather condescendingly that because ramps were provided, my manual wheelchair usage, chronic fatigue and pain, and joint issues were not a problem). Since I already had trouble keeping up with my party and navigating the crowds just to get through the entry, I went immediately to the next GS area, in tears, asking if we could have a refund for our tickets. That agent gave me an accessibiltiy pass, but when the manager came over to hear my complaint about the first agent's poor judgment, he repeated the claim that I shouldn't have been eligible for the pass, and they were providing it one-time only as a courtesy. He seemed to think that because Universal provided ramps, everything was totally equal now.

So, as a heads-up to anyone with any disabilities, incredibly obvious or invisible, Universal is no longer an accommodating place to go.

Reply
Mar 2, 2017 at 4:17 p.m. alessandra Says...

hi, what about if the visitor is from another country (italy) and had a surgery in the last 2 months?

I will have italian certificate.. it's ok to get the AAP?

Reply
Mar 2, 2017 at 1:41 p.m. FrogBlog Says...

Hi Alessandra,

While Universal will have the final say, having your certificate will definitely help in making your case for the Assistance Pass.

Keep Hopping!

Leap

Reply
Feb 28, 2017 at 1:32 p.m. Jennifer Says...

Hello, we are a party of 4 adults and 2 children. One of our party has had both knees replaced. Unfortunately the operations weren't a success. He can walk but only short distances and for this we have hired a mobility scooter (we are over sea's visitors, so bring our own isn't really an option). Standing in queues for long periods will cause a great amount of swelling and pain. Would we as a group qualify for this?

Reply
Mar 14, 2017 at 9:09 p.m. Erin Says...

I was denied a pass last week in a manual wheelchair (besides the wheelchair, I have chronic fatigue, pain, and joint problems) on the grounds that since ramps are now provided on all attractions, there was no reason for me to have a pass. If anyone in your party has any disability problems, I'd recommend spending your money elsewhere.

Reply
Jun 24, 2017 at 8:44 a.m. Sandra Says...

Obviously you have a disability but how does it affect you waiting in queues, i think that's they way they look at it. I think anyone with a disability has it tough, and should be given any assistance they can get, and if you're not able to wait in line like everyone else fair enough, but not every wheelchair user needs to skip a queue.

Reply
Feb 28, 2017 at 7:50 a.m. FrogBlog Says...

Hi Jennifer,

While Universal has the final call, this sounds like a situation where you would receive an Attraction Assistance Pass. Consider bringing documentation from a physician that clearly states the need for the pass.

Keep Hopping!

Leap

Reply
Feb 16, 2017 at 4:14 p.m. Elizabeth Says...

I have Ulcerative Colitis. I look healthy however, my guts hate me!!

I am able to walk, however standing in line for long periods of time, the urgency, fatigue and pain in my joints. It prevents me from standing in one place for to long. Thinking about getting a motorized cart, but feel I am too young for it. I am going to try and get the AAP however could I be a candidate for the GAP?

Reply
May 2, 2017 at 7:27 p.m. Mom Says...

Omg! This is why the parks no longer are able to offer the accommodations needed for their children. The abuse here is disgusting!

Reply
Mar 14, 2017 at 9:15 p.m. Erin Says...

I was denied a pass (an AAP, not the GAP) last week in a manual wheelchair (besides the wheelchair, I have chronic fatigue, pain, and joint problems) on the grounds that since ramps are now provided on all attractions, there was no reason for me to have a pass. I'm also young, but it's fairly obvious from my posture and movements that I have a disability (even if you managed to ignore the chair).

I wish I hadn't gone at all-- I've never had anyone treat me so condescendingly and so poorly because of my condition (and I've run into people who've done things like congratulate me on opening a door). If I were you, I'd skip Universal (and as a huge HP fan, it hurts me greatly to say that).

Reply
Feb 16, 2017 at 12:57 p.m. FrogBlog Says...

Hi Elizabeth,

You can definitely try for the GAP, but you may need to be ready to demonstrate why the AAP won’t work for your specific needs. Otherwise, the AAP and a motorized cart would be sufficient.

Keep Hopping!

Leap

Reply
Jan 15, 2017 at 6:48 a.m. Edna Says...

Hi,

My husband is a paraplegic and therefore wheelchair bound. We have 4 kids and we're planning to visit December 2017. I had assumed that AAP only applies to rides that my husband wishes or is able to go on and so any other time des, we would have to queue as normal. Is my understanding correct? Thanks

Reply
Jan 16, 2017 at 7:05 p.m. FrogBlog Says...

Hi Edna,

Yes, you'd need to queue in the regular line if the person with the AAP did not want to ride.

Keep Hopping!

Leap

Reply
Dec 28, 2016 at 6:57 p.m. Zoe Says...

Hi,

Planned trip in August 17, type 1 diabetic and insulin pump user. I'm totally unsure how to manage going on all the rides risking the fact that either the pump falls off at high velocity or is put in a locker out of reach for a period of more then 30 minutes causing high blood sugars and missed basals. In 30 years I've never pulled the disability card because I don't truly believe I am disabled, however the need to be without anything for many of the rides not only terrifies me but perplexes me! I would really appreciate anyone's thoughts and advice as I feel a hindrance to my family and having saved up for the last three years the last thing I want to purchase is express passes.

Reply
Dec 2, 2016 at 9:51 p.m. Elizabeth Says...

I am being treat ed do for cancer, would I be able to get an AAP? We just got the California Neighbor pass..

Reply
Dec 5, 2016 at 1:02 p.m. FrogBlog Says...

Hi Elizabeth,

Definitely stop by Guest Services to talk with a Team Member about possible accommodations.

Keep hopping!

Leap

Reply
Oct 20, 2016 at 3:03 p.m. Callihan Says...

I love that this option is available for those that need it, but it really irritates me to see it abused. Halloween Horror Nights is the prime example, so many cards used and no obvious reason for it. I completely understand some needs are not outwardly noticeable, but with the increased numbers I see at Halloween compared to a day visit to the park, I suspect some abuse is happening.

Reply
Sep 22, 2016 at 1:30 p.m. Chasity Says...

I just called Guest Services and told that there are no accommodations given to people with disabilities at night for HHN. This seems unacceptable to me. I just don't understand who Universal can say that you can obtain AAP and GAP during the day, but those same people do not need assistance maneuvering the lines at night. Not that it matters to Universal, but not sure if I want to put my husband through this tomorrow night.

Reply
Aug 29, 2016 at 3:04 a.m. Holly Says...

We went to universal studios Hollywood today. It was awesome. According to this post, you needed to speak with the supervisor and give explanation to upgrade from AAP to GAP. So. My son is 8 years old with Autism and ADHD. We walked into guest relations and I automatically asked for the GAP pass. I started telling the receptionist about why my son should get the GAP. By the time I got two sentences out, he said not a problem and handed me the GAP pass. He was really nice and helpful. We were in and out in 5 minutes. We arrived at 11am and left at 4pm. We were able to enjoy all of the main attractions even the walking dead walkthrough. The only ones that weren't allowed were the waterworld attraction, special effects show, and universal animal actors. We definitely will be coming back. There was no wait we went with the VIP and front of line access folks. I can say it was way better than Disney world. We had to stand in line at guest services for 20 minutes, get a picture taken, and explain his disability. Only to find out we still had to wait and was given return times.

Reply
Aug 26, 2016 at 12:40 p.m. Tina Says...

Universal Studios Hollywood Question

Hi,

We are visiting Universal Hollywood in October. We have never been there before always have gone to the big "D" park when in California. We haven't been to California in 3 years but I am disabled and I cannot stand for long periods of time in the same space or get jostled. I have always gotten a pass similar to the AAP pass at the other park. I was wondering if I should bring that 3 year old pass with me to guest relations or would that be offensive? I have a disease similar to muscular dystrophy involving the nerves in my legs. I walk with a cane, I'm just not ready to commit to a wheelchair until my legs give out on me.???? hopefully that's down the road a ways yet!

Thanks for your help in advance.

Reply
Aug 26, 2016 at 1:13 p.m. FrogBlog Says...

Hi Tina,

Bringing the pass will not offend them. You probably do not need the old pass to get assistance, but if you feel it would help, take it to Guest Relations when you arrive and give them as many details as you can about your needs. That being said, there is a lot of walking and standing, which can be exhausting for people who are not dealing with your issues. If you do get exhausted in the park or feel that you could be at risk for falling, they do rent chairs/vehicles that can help increase your stamina and let you rest more.

Keep hopping!

Leap

Reply
Aug 3, 2016 at 3:41 p.m. Huw Says...

Hi, my wife and I are disables as is our daughter, we can walk very short distance from our chairs but our daughter has autism, and other needs. What information would we need to bribg to confirm our disabilities and needs. We are coming in june next year is this a busy time or fairly ok

Reply
Aug 9, 2016 at 9:51 a.m. FrogBlog Says...

Hi there,

You aren’t legally required to bring any type of proof, but if you are comfortable with it, you can bring a doctor’s note that explains your disabilities and situation. This might make it easier when discussing your needs to the Team Member. Other than that, just clearly explain your disability and what can make the trip easier/more comfortable for you all! Summer is a pretty busy time of year at all of the parks, so be prepared for some crowds. Our crowd calendar is a great resource for checking out expected crowd levels!

Keep hopping!

Leap

Reply
Jul 29, 2016 at 7:03 a.m. Marie Says...

Thank you so much! This was extremely helpful! We are visiting in July and have a guest who will be in a wheelchair and unable to tolerate the long lines in the heat. We looked at your Things to Do feature and downloaded the Universal Studios rider Guide for guests with disabilities http://www.universalstudioshollywood.com/site-content/uploads/2011/10/Riders_Guide_July-2016.pdf We got a lot of info! I skimmed but didn't see anything about an AAP or GAP pass in the pamphlet so I'm definitely going to follow up by calling. Thank you for providing info on such a necessary topic!

Reply
Jul 3, 2016 at 5:13 p.m. Paul Lewins Says...

Hi, we are a party of 14 visiting universal in august. One of our party is registered blind. Can you please confirm if all of our party would be included in the pass or is 14 too many !!

Thank you for advice in advance.

Reply
Jul 18, 2016 at 10:05 a.m. FrogBlog Says...

Hi Paul,

The pass is said to cover up to 6 guests per party, so I would check with Universal Studios Hollywood to confirm if extra accommodations can be made.

Keep hopping!

Leap

Reply
Jul 3, 2016 at 5:12 p.m. Nichola Denver Says...

Hi my 14 yr old daughter has nystagmus she is partially sighted I have a letter from her teacher and letter from disability to state her condition will we be able to get a Pass

Reply
Jul 18, 2016 at 10:05 a.m. FrogBlog Says...

Hi Nichola,

Check with Guest Relations at the park when you arrive and they can help you out with accommodations.

Keep hopping!

Leap

Reply
Jun 21, 2016 at 2:10 p.m. Clara Says...

Hi, I am going to Hollywood in July with my partner and planning on going to universal studios and was just wondering if anyone could give me some advice on how to go about it as I am legally blind, I still have some vision but it is greatly effected by the sun as I am extremely light sensitive which makes me almost completely blind in sunlight and I'm wondering what I should do and who I should contact before our visit, we can't afford an express pass as we can barely afford the tickets as is as we are both students. Thank you for any advice in advance!

Reply
Jul 18, 2016 at 10:03 a.m. FrogBlog Says...

Hi Clara,

Contact Guest Relations at 1-800-864-8377 before your visit. They’ll be able to answer your questions and get you the information you need. You can also visit Guest Relations at the park when you arrive and they can help with making accommodations for you!

Keep hopping!

Leap

Reply
Jun 19, 2016 at 2:01 p.m. Rowan Says...

Hi my daughter is type 1 diabetic. A long wait in hot sun could affect her diabetes and cause her to go "hypo" especially having to deposit our food and drink stash in a locker out of reach. Would she be kiable for an AAP or GAP? it would alleviate the worry of watching her for signs of hypo. We will have a doctors letter with us as proof and insulin injections etc.

Thanks R

Reply
Jul 14, 2016 at 9:59 a.m. FrogBlog Says...

Hi Rowan,

Call ahead of time to be sure; there is a First Aid station and Guest Services that should help with accommodations.

Keep hopping!

Leap

Reply
May 23, 2016 at 10:52 p.m. Allison Says...

Hi Michelle,

I'm taking my parents and 15 year old daughter in July. I know it's crowded and hot but it's the only time I can get off from work. My father is 70, has a bad hip which causes pain when walking, however what is worse than that pain is he has COPD so he can't walk long distances or walk up stairs. I know a wheelchair will help, but because of the heat it makes breathing even harder. I have a note from his doctor stating he can't be in the heat for prolonged periods and cannot walk long distances. With this note provided, will it be hard to obtain a AAP or will they just tell us to get a wheelchair. I cannot afford fast pass for all 5 of us.

Thanks in advance for your advice!

Reply
Jun 3, 2016 at 3:40 p.m. FrogBlog Says...

Hi Allison,

You can definitely provide the note if you’re comfortable and talk to Guest Services about the pass and other accommodations. It’s worth a shot!

Keep hopping!

Leap

Reply
May 21, 2016 at 7:27 p.m. Kim Hird Says...

Hi, this has been a useful post!

We are a party of 9 (2 families) and my 4 year old son is autistic. I have already emailed the parks we are visiting and understand about the additional pass to help bypass the lenghty queues but ater reading your posts I understand they would only issue the pass for upto 6 people! This is obviously going to cause us issues as my son will really struggle to queue for the under 30 minutes and if we use the pass, we will be parted from our group! DO you know if they would help us with this?

Reply
Jun 3, 2016 at 3:40 p.m. FrogBlog Says...

Hi Kim,

Yes, they will make additional accommodations for this! Just talk to Guest Relations and they’ll help you out.

Keep hopping!

Leap

Reply
Jun 3, 2016 at 3:39 p.m. FrogBlog Says...

Hi Kim,

Yes, they will make additional accommodations for this! Just talk to Guest Relations and they'll help you out.

Keep hopping!

Leap

Reply
May 10, 2016 at 11:23 a.m. Michelle wall Says...

I am currently recovering from a ankle fusion and have a letter from my consultant to say I cannot stand for long periods of time,could I qualify for the AAP?

Reply
May 20, 2016 at 10:50 a.m. FrogBlog Says...

Hi Michelle,

A wheelchair/ECV might be helpful, but check with Guest Services to see what type of accommodations can be made.

Keep hopping!

Leap

Reply
May 7, 2016 at 9:36 p.m. Gerard Says...

I have a leg issue with a blood clot bad circulation wondering if I qualify for the aap pass

Reply
May 12, 2016 at 11:20 a.m. FrogBlog Says...

Hi Gerard,

You might try for a wheelchair/motorized scooter, but it doesn’t hurt to ask about the AAP.

Keep hopping!

Leap

Reply
Apr 11, 2016 at 11:24 a.m. Michelle Says...

Hi, I am recovering spine surgery patient from the philippines, and i have a persons with disability card holder, cause due to my neck surgery, i cannot walk for long periods and cannot carry heavy things. Will presenting my disability card help in getting an AAP?

Reply
Aug 10, 2016 at 6:30 p.m. Ben Says...

Seriously, some of the described conditions bother me (like, why would someone with a cast, or legally blind, or recovering from spine injury would get on thrill rides?). Please don't abuse this policy. In all honesty, there is NO POOR VISITOR in the park, period. Don't tell me you cannot afford an extra $90 for an Unlimited Pass. Request AAP/GAP only if you truly have special needs and you would benefit from the rides

Reply
Mar 4, 2017 at 3:36 a.m. Rasberry Says...

I agree with the above note about the bunch of disabilities listed here...I'm heading to Orlando with the family and it's my first time and I'm just recovering from hip surgery I recognize that I'm not gonna be able to stand in line for very long and I don't believe I'm going to even ask for an AP card because I shouldn't be ridding these types of rides anyway during my recovery from an injury such as this or some of the other disabilities as noted above for example spinal injuries should not be on these rides either.. well he's rise may seem fun they do take a toll on your body I told that you may not realize which is why a lot of doctors don't want you doing that in the first place ... they might seem exciting but we have to understand our limitations and our recovery and sometimes having a disability is limiting and there are somethings we just can't do and I think a lot of people try to abuse the system which is why these parks are starting to be more strict because you have to realize you have limitations.

Reply
Apr 29, 2017 at 3 a.m. NLeighton Says...

It's not just thrill rides, it can be used for lines at places like the wand shop. I myself used the Disney version once when the only time I could go was shortly after my 2nd knee surgery and only used it sparingly. I plan to ask about it as well when my family goes soon because my son has high functioning asd and spd and the walk thru areas to some rides are too much for him to handle. Should he not get to enjoy and experience the park or would you rather he be miserable and other people in line as he has a "freak out" because he can't handle the line? We also have purchased express passes but express passes aren't accepted everywhere

Reply
Apr 21, 2017 at 9:32 p.m. Cyn Says...

I have a neurological disability that causes the blood flow to my brain to be inadequate when I stand upright for long periods of time. I don't need a wheelchair for walking as my leg muscles do the work of helping pump the blood, but standing still is next to impossible without passing out.

I love rides, and know my limits (I can't do upside down). However, I cannot stand in line without literally passing out. This condition has no cure. It will never go away. Should I just curl up and not enjoy life? Of course not! When I go to universal I either use my wheelchair or I ask for AAP.

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Oct 21, 2016 at 10:23 p.m. Candace Says...

Actually it would be $90 for every member of your party on top of the ticket price! That would put it out of reach for us, especially living with a disability.

Reply
Sep 22, 2016 at 12:35 a.m. roxy Says...

actually there is im poor and we try so hard to go everyear i didnt even buy my ticket when we went last year and this year im trying to find ways to get as much money to go and u may ask why if i cant afford it then dont go but this year is different and i really would find it great to go although i cant get the front of the line pass prices are high and 90 dollers is alot

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Apr 26, 2016 at 3:17 p.m. FrogBlog Says...

Hi Michelle,

It definitely will not hurt and could give the team members more insight into your condition.

Keep hopping!

Leap

Reply
Apr 26, 2016 at 3:12 p.m. FrogBlog Says...

Hi Michelle,

It definitely will not hurt and could give the Team Member more insight into your condition.

Keep hopping!

Leap

Reply
Apr 9, 2016 at 4:33 p.m. Shona Says...

Hi, my daughter has a very rare syndrome and her mobility is very restricted. She is wheelchair bound as she is unable to walk far and unable to stand for long periods due to pain. We would have in our possession at letter from her consultant detailing her disability as we need it in case she is admitted to hospital. Would we qualify for a AAP card?

Shona

Reply
Apr 26, 2016 at 3:21 p.m. FrogBlog Says...

Hi Shona,

Stop by Guest Relations and discuss your daughter’s disability with the team members. The letter from her consultant will give more details (which is good) if you’re comfortable with sharing it!

Keep hopping!

Leap

Reply
Mar 31, 2016 at 1:10 a.m. Kristin Says...

I have a boot on my foot and have a doctor's note stating I have a medical order to wear it for a torn planter fascia. Will I be eligible for an AAP card?

Reply
Apr 6, 2016 at 12:38 p.m. FrogBlog Says...

Hi Kristin,

The AAP is usually reserved for those who cannot wait in a conventional queue system; you might try renting a wheelchair/ECV. Many of the rides make accommodations for them!

Keep hopping!

Leap

Reply
Apr 9, 2016 at 4:09 p.m. J Says...

What if I have a hairline fracture on my tailbone and cannot sit for more than 15 minutes at a time and am also disabled?

Reply
Apr 26, 2016 at 3:12 p.m. FrogBlog Says...

Hi J,

You can always visit Guest Relations and see if you’re eligible for the AAP!

Keep hopping!

Leap

Reply
Mar 28, 2016 at 2:28 p.m. Lori Ferguson Says...

My son is bi-poplar. Can I use these passes for this disability?

Reply
Mar 30, 2016 at 9:42 a.m. FrogBlog Says...

Hi Lori,

You’ll need to stop by Guest Relations and explain your son’s condition to a Cast Member in order to find out.

Keep hopping!

Leap

Reply
Feb 14, 2016 at 2:34 p.m. Kim Says...

My daughter has spinabifida. She is able to walk but may tire and overheats very easily due to her medications. We are planning a trip in August. Normally I would never choose Florida in August because of her intolerance to heat, but we are joining a family reunion. Are most of the lines inside or do you think we would benefit from using the AAP? We haven't vacationed in 10 years and I want her to have a great time and not get sick. Thank you!

Reply
Feb 26, 2016 at 11:11 a.m. FrogBlog Says...

Hi Kim,

A lot of the lines are inside, but you might try for the AAP just in case. It doesn’t hurt to try and it sounds like she will benefit from it!

Keep hopping!

Leap

Reply
Nov 20, 2015 at 9:11 p.m. Sharon Says...

why is the GAP so hard to get? We visited universal in 2013 and the AAP did not work for our autistic son at all. Admittedly we visited at peak time of year in July so wait times were around 60 to 90 minutes. It was very frustrating we spent most of the days there wandering around waiting for our ride time. This freaked my son out totally as it was hot busy and a major change to his holiday routine. He likes to do the rides in order and this was not possible. We were not even aware that they did a GAP and we could not afford to buy the universal express pass. We are visiting in April 2016 after Easter so hoping queues will be much shorter.

Reply
Nov 5, 2016 at 4:42 p.m. Felix Says...

Because special kids like that can wAitkin like everyone else. People with real disability Iike chronic fatigue and mobile issues

Reply
Aug 22, 2017 at 10:01 a.m. Cinta Says...

You clearly are not aware of how autism affects people. So better keep quiet.

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Jun 26, 2017 at 7:40 p.m. Susan Craig Says...

Fatigue & mobility problems does not stop people queuing

Reply
Aug 28, 2017 at 12:23 p.m. kirstie Says...

It does when you can't stand for more than 10 minutes without being in severe pain.

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Jun 26, 2017 at 7:30 p.m. Susan Craig Says...

Kids with special needs are challenging, & most love the rides but can't que, people with mobility problems don't walk to que , fakers

Reply
Oct 22, 2017 at 5:05 p.m. Renee Says...

Why would you call them fakers...that is a jerk thing to say! My son has CP and is unable to walk AT ALL...so would you classify him as a 'faker'? Stop judging what YOU deem a disability, and what others actually have. Autism and CP are umbrella terms...that is why they added the word spectrum...all levels of these disabilities are different in each individual. From mild and moderate -to extremely severe...we know what will work for them and what won't. Maybe you would like to carry one of those fakers on your back while waiting in line for 30 minutes or more. My son is 5'4...105 lbs of muscle, 4% bfi/bmi..spastic and non ambulatory. ..so have at it...smh

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Aug 7, 2017 at 8:30 p.m. Lauren Says...

Sue, I don't agree with what has been said as obviously autism is a savere illness and can be very challenging for families to deal with, especially on holiday out of routine. But, that doesn't mean people with mobility issues are faking? I have cystic fibrosis a condition that affects my lungs, breathing, walking and everyday tasks... I can assure you I couldn't fake being so tired, lethargic, out of breath and stopping every 5 minutes.. you might want to think about others before being so closed minded next time!????x

Reply
May 1, 2017 at 12:38 a.m. Annie Says...

Are you kidding me ?? First I have twin boys and one is autistic he would rather not ride a ride than have to somehow be still in line with a bunch of people around him it would not work for him at all don't you think all children should be able to attend a ride even one that can't function in large crowds for a long time? Unbelievable

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Feb 24, 2017 at 1:59 p.m. Time to Educate Says...

Autism is a disability that is not always obvious from the outside. Autism affects each individual differently and some experience severe sensory issues as they try to navigate their way through every day life. They might experience light, sound, touch very differently than someone with a neurotypical brain ("non-autistic"). Their systems are not able to regulate all of the input from their surroundings. A day at a theme park can be exciting and a treat for individuals with autism, but they need accommodations to make it past the gates. There are things the families can do themselves to prepare: noise-cancelling headphones, sunglasses, stroller with canopy, visual schedules, frequent breaks, ride videos on YouTube...the list goes on. BUT individuals with autism, like my son, are not able to wait. We work on "waiting" in ABA, but it only gets us so far. He needs to be in constant motion or there will be a meltdown. I assume he does this in order to cope with the massive amounts of input he is getting from his surroundings. It is not a behavior, it is part of the disability. Disney and Universal don't simply let individuals with autism head directly to the front of the line whenever they feel like it. There is another level of planning that needs to happen and it actually takes some of the freedom away from families to just go about their day.

I'll end by asking this....would you rather wait in a "longer" line during a week-long vacation or watch a family member struggle every second of the day for the rest of their lives?

Reply
Dec 4, 2016 at 1:21 a.m. Darkvibe Says...

Autism is a REAL disability!!!

Reply
Nov 30, 2015 at 9:03 a.m. FrogBlog Says...

Hi Sharon,

The GAP is difficult to obtain just because it’s used as a last resort if the AAP is not working out. You have to meet with a supervisor and explain in detail why the AAP doesn’t work. You might try obtaining GAP when you visit next – it could be worth it. Just be ready to explain exactly why the AAP isn’t working for your family!

Keep hopping!

Leap

Reply
Oct 15, 2015 at 12:52 p.m. HFUW Says...

This is very helpful! It's great to see the parks helping all their guests have a fun, safe and easy time.

Reply
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