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Overview of Universal's Attraction Assistance Pass

by Leap on July 31, 2023 285

An Update from Leap: Starting from July 24, 2023, Universal has introduced a fresh method for enrolling individuals with non-physical disabilities. You now have the option to sign up for the complimentary IBCCES Accessibility Card (IAC) on the web at AccessibilityCard.org or through the free IBCCES Accessibility Card mobile application, available for download on both Apple and Google Play stores. This registration process mirrors the one utilized by Six Flags and grants access for a year at multiple theme parks that use the IAC system. You can to complete your registration up to 48 hours prior to your visit and then meet with a team member to discuss your specific accommodations ahead of your arrival.

Disability Tips for the Park - Universal's Attraction Assistance Pass

Most of the below information applies to Universal Studios Hollywood as well, but there are some slight differences. The attractions do vary. If you are heading to Tinseltown, hop over to our overview of the Universal Studios Hollywood Attraction Assistance Pass for the most up-to-date information about that park and its attractions.

Universal's Attraction Assistance Pass

Universal's Attraction Assistance Pass - Universal Globe at Entrance

For those of you who have utilized the Universal Orlando Attraction Assistance Pass (AAP), we're here to share some significant updates. Effective July 24, 2023, Universal has introduced a revamped procedure for accommodating guests with disabilities and non-mobility-related illnesses. Under this new system, guests whose disabilities make it difficult from queuing in standard lines are required to secure an International Board of Credentialing and Continuing Education Standards (IBCCES) Individual Accessibility Card (IAC) at least 48 hours prior to their planned park visit.

Undoubtedly, this marks a substantial change, that requires some preemptive planning on your part before your arrival. However, our frog team is dedicated to guiding you through the process and lending a helping hand. With this big change, we aim to streamline your experience and alleviate any concerns regarding assistance within the park. Keep in mind, once you've obtained the IAC, its validity extends for a full year. Here's all the essential information you need to be well-prepared.

Overview of Universal's Former Attraction Assistance Pass, Now IBCCES Accessibility Card

How Do I Register?

Enrollment for the complimentary IBCCES Accessibility Card (IAC) can be completed through two convenient avenues: online at AccessibilityCard.org or using the free IBCCES Accessibility Card mobile app, available for download on both the Apple App Store and Google Play Store. To request an IAC card, guests must be at least 18 years old if registering for themselves. For guests under the age of 18, a parent or legal guardian is required to initiate the registration process on their behalf.

Universal's Attraction Assistance Pass - Guest Services sign

When Should I Register?

To ensure a seamless experience during your visit to Universal Orlando, make sure to complete your IAC registration at least 48 hours before your intended date. Upon arrival, you will need to present your IAC to the Guest Services team. As the Halloween Horror Night season draws near, this serves as a timely reminder to register promptly if you're looking to utilize the IAC benefits during this anticipated event.

What if I Don't Register in Time for my Visit?

In the event that you are unable to complete your registration in advance, rest assured that you can still seek assistance. Reach out to Universal's dedicated Guest Relations team or visit any of the conveniently located Guest Relations spots within the theme park for further guidance. Upon entering the park, you'll find Guest Relations situated just to the right inside the park entrance, ready to address any inquiries you might have.

What Information Do I Need for IAC Registration?

For a successful registration process to secure attraction queue accommodations through the IAC, the following information is needed:

  1. A recent photograph of the cardholder, serving as identification.
  2. Contact details of the cardholder or the parent/guardian/support person responsible.
  3. Contact information along with a statement from a medical provider, government entity, or educational support professional pertaining to the specific accommodations being requested.

Upon completing the registration process and obtaining the IAC, you can proceed to Guest Relations. There, you can speak with a Universal team member to receive the relevant accommodations tailored to your needs.

Does Registering for IAC Guarantee Specific Accommodations?

While the IBCCES Individual Accessibility Card (IAC) is a valuable tool, it's important to note that it doesn't guarantee predetermined accommodations for attraction queues at Universal Studios. Once you fulfill the necessary criteria to  IAC, a team member from Universal Orlando will reach out to either you or the cardholder. This communication will facilitate a discussion regarding the specific attraction queue accommodation requests prior to the planned park visit. It's worth emphasizing that, upon arrival, you will still need to visit Guest Relations to present your card as part of the process.

How Often Do I Need to Register for IAC?

The IAC card is good for one year and requires an annual renewal application for a new card. The benefit in this new system lies in its versatility, as the IAC can be utilized not only at Universal Orlando but also at other participating locations. This extends to destinations like Universal Hollywood and various Six Flags theme parks. For those who frequent theme parks or hold annual passes, the IAC proves to be a time-saving asset, streamlining the process. Here is a full list of current IAC participating locations.

Do I Get a Physical Card?

The card is accessible via digital download, with the option to print it as well. In the event that you misplace the printed version, don't worry. Simply log into your IAC registration and you can reprint or download the card whenever necessary.

What if I Have Questions About the IAC?

If you require assistance, feel free to dial 877-717-6543 to connect with a representative from IBCCES.

How does Universal's Attraction Assistance Pass work?

Universal's Attraction Assistance Pass - Universal Orlando Attraction Assistance Pass in front of Hogwart's castle

Leading up to the recent changes regarding the IAC, we've extensively covered the Universal Studios Orlando Attraction Assistance Pass (AAP), shedding light on its functionality within both parks — Universal Studios and Islands of Adventure. With the transition underway, the frog team is diligently learning the new operational details of the IBECCES Individual Accessibility Card (IAC) within the park.

The details below pertain to the prior workings of the AAP, although we're committed to revising this information as we gather more insights about the new process. Once you're in the parks, the IAC might offer a comparable experience to the old AAP.

The former AAP was intended for guests with a cognitive or physical disability or condition that prevents them from being able to wait in a conventional queue. Universal's Attraction Assistance Pass allowed the person with disabilities and their party to wait in an alternate queue (such as the Universal Express queue) when times allow it.

How many guests may accompany the party member who is using the AAP? 

The maximum party size depends on the park issuing the AAP and may have changed since your last visit. In Hollywood, three guests can accompany the AAP user, for a maximum party size of four. In Orlando, up to five guests may accompany the AAP user, for a maximum party size of six. If you are Hollywood-bound, hop over to our overview of the Universal Studios Hollywood Attraction Assistance Pass for more specific information for that park.

After I've received the AAP, what's next?

Head to your first attraction entrance and hand the pass over to the attendant. Depending on whether the wait time is less or more than 30 minutes, you'll either be directed to the alternate queue or receive a return time.

Universal's Attraction Assistance Pass - Team member assigning a ride return time

What happens if the posted wait time is more than 30 minutes?

If the posted wait time is 30 minutes or more, then the attendant will write you a return time on the pass. Once that time comes, you'll return to the attraction to ride and be directed through the alternate queue by a team member.

Can I have more than one attraction return time listed on my AAP?

No, you are only allowed one attraction return time on the pass. You have to use or forfeit your current reservation if you decide to get another one. However, if you don't need a return time because the posted wait time at an attraction is less than 30 minutes, then you can still experience that attraction without losing your return time for a different attraction. The pass is not valid for front-row seating on rides.

There may be rare exceptions to this rule, however. For example, at Universal Studios Florida, Harry Potter and the Escape from Gringotts can get long lines (over two hours at times). If you have a return time for that ride and the line is quite long, a ride attendant may allow you to obtain another return time in the meantime before you have used the original ride's return time.

Universal's Attraction Assistance Pass - Gringott's Dragon

What if the park is extremely busy and crowded and I'm always waiting for return times?

Unfortunately, this will most likely happen if you go during peak times. We recommend also purchasing a Universal Express Pass. (Psst ... we now sell discounted Universal Express Passes!) Hop over to our guide to using Universal Express Pass for more hopful information on this pass. While you're waiting for your AAP return time for one attraction, you can use the Express Pass (at those attractions that offer it). This minimizes your time waiting in line.

Keep in mind, if you're staying on-site at a premier Universal Orlando hotel (Loews Portofino Bay, Universal's Hard Rock Hotel or Loews Royal Pacific), then you'll receive Universal Express Unlimited Passes for each registered guest as part of your hotel package. Guests who stay on-site at any of the Universal Orlando resorts (all of the above, including Cabana Bay Beach Resort, Loews Sapphire Falls, Aventura Hotel, Surfside Inn and Suites and Dockside Inn and Suites) receive one hour of Early Park Admission for select attractions at Islands of Adventure, Universal Studios Florida and Universal's Volcano Bay. Undercover Tourist now offers discounts on rooms at all Universal Orlando hotels!

Universal's Attraction Assistance Pass - Velocicoaster width=

Guests who purchase a Vacation Package for Universal Studios Hollywood can enter the park up to 30 minutes early. You can check the park's early park admission status and attractions for Universal Orlando here.

You should still use Universal's Attraction Assistance Pass for those attractions that do not offer Universal Express, which includes Hagrid’s Magical Creatures Motorbike Adventure at Universal's Islands of Adventure.

What if our child uses the stroller as a wheelchair?

While you are in Guest Services to talk about AAP, be sure to have your stroller documented as a wheelchair. That will allow you to take the stroller into queues that are accessible for wheelchairs.

How long is the AAP good for?

The AAP is issued for the length of your stay in Orlando and the date it is issued at Universal Studios Hollywood. However, if you're an Annual Passholder at Universal, then the Attraction Assistance Pass can be issued for up to 14 consecutive days.

What if the Attraction Assistance Pass doesn't meet our needs?

Universal's Attraction Assistance Pass - Guest Services desk with smiling team member

The AAP should cover most needs. If it is not working for you, speak with a supervisor at Guest Relations. Discuss your needs and explain why AAP isn't working for your family. A supervisor may be able to assist you further with a Guest Assistance Pass (GAP). With GAP, you may be directed to an alternate queue for more immediate boarding (most likely the Universal Express queue) at an attraction once the pass is presented to the team member. This service is much more difficult to receive than the AAP and takes some time. However, if it is clear the AAP is not accommodating your needs, then it might be worth the time and effort to ask for assistance. If you require immediate assistance, call 407-224-4233, option 4.

Whew - we covered a lot of information in this post! If you have any questions or experiences with Universal's Attraction Assistance Pass, we'd love to hear 'em. Let us know in the comments below!

Related: Overview of Disney's Disability Access Service Card

Related: Full List of Disability Access for Disney World Attractions

Keep hopping!

Keep hopping, Leap!
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1–50 of 131 comments
Apr 10, 2024 at 11:13 a.m. SallyB Says...

I am going to USJ, do follow

these guidelines also?

Reply
Apr 10, 2024 at 8:31 a.m. FrogBlog Says...

Hi Sally!

Universal Studios Japan has its own Guest Support Pass service for accessibility accommodations. Please see its website for more information.

Hoppy planning!

Mommy Frog

Reply
Apr 7, 2024 at 3:21 p.m. Sarah Says...

Hi! This seems way more tedious then the DAS system at WDW. WDWNews posted WDW may be switching to this. I like to be able to book my DAS pass in the app and then take my time getting to the ride. A paper system seems backwards. What are your thoughts or have you heard about WDW switching over?

Reply
Apr 9, 2024 at 1:08 p.m. FrogBlog Says...

Hi Sarah!

Disney has released an official update about changes coming to Disability Access Service (DAS), starting May 20 at Disney World and June 18 at Disneyland.

Hoppy planning!

Mommy Frog

Reply
Apr 6, 2024 at 3:39 p.m. Tanya Says...

I have been approved with the new disability pass. My problem is I get a return time, and then when I return I have to still wait in the “fast” line. Since I still have to wait in line (regardless of how long the line is), I have issues. I am an annual Passholders and haven’t returned because of this. Is there a way to wait and then go to the front of the line?

Reply
Apr 12, 2024 at 4:59 p.m. FrogBlog Says...

Hi Tanya!

The usual accommodation when using AAP is you'll get a return time that allows you into an alternate queue, which may be the Express queue or ride exit. It does not necessarily mean immediate access. If AAP does not work for you, you would need to speak with Guest Services to discuss alternative accommodations.

Hoppy planning!

Mommy Frog

Reply
Mar 24, 2024 at 10:35 p.m. Keval Says...

We are going to Universal in 1 weeks time and have applied for the IBCESS card and received the case number- when u go to Universal on the first day, you are supposed to collect the AAP- this booklet or pass- do we have to go to the Guest Services every single day to collect the booklet while you are there for the 10 days? Thanks

Reply
Mar 25, 2024 at 8:04 a.m. FrogBlog Says...

Hi Keval!

The AAP is issued for the length of your stay so you shouldn't need to hop back to Guest Services each day. (For annual passholders, it can be issued up to 14 days.)

Hoppy planning!

Mommy Frog

Reply
Feb 3, 2024 at 2:19 a.m. tes Says...

we have 7 people going to universal can i get a pass i have copd and my grandson get a pass he has bi polar

Reply
Feb 6, 2024 at 3:33 p.m. FrogBlog Says...

Hi Tes!

Universal gives out the AAP on a case-by-case basis. Each person would need to register for the IBCCES Accessibility Card for consideration.

Hoppy planning!

Mommy Frog

Reply
Jan 8, 2024 at 11:58 p.m. Gill Says...

I’ve downloaded the app but as I’m from the uk have no clue wot the npi is so can’t go any further in my application any ideas

Reply
Jan 11, 2024 at 3:39 p.m. FrogBlog Says...

Hi Gill!

We would recommend that you reach out to IBCCES at [email protected] (or 877-717-6543) for further guidance.

Hoppy planning!

Mommy Frog

Reply
Jan 1, 2024 at 9:53 p.m. Autumn Says...

Question. Would a 1 yr old and a baby count as the "6" max a IAC card holder has for rides access.

Reply
Jan 5, 2024 at 10:05 a.m. FrogBlog Says...

Hi Autumn!

Anyone with a park ticket (ages 3 and up) is considered one of the five guests for the IAC holder, so the 1-year-old and baby would not be included in the group count.

Hoppy planning!

Mommy Frog

Reply
Nov 28, 2023 at 7:07 a.m. Matt Says...

The new pass system has a serious problem. I am unable to stand in line for a long time however I have to stand at guest services every 2 weeks as an annual pass member for up to an hour sometimes. They definitely need to allow you to do this electronically somehow.if you already have a case number.

Reply
Oct 11, 2023 at 2:05 a.m. Jayla Says...

do I need a parent/guardian to use my accessibility card? do they require any documents or identification? I've already been approved by ibcces and got the message from Universal but I'm not sure if they are going to tell me I need a parent I'm 15 and have my card for my disability

Reply
Oct 13, 2023 at 12:59 p.m. FrogBlog Says...

Hi Jayla!

You should be OK since you already have your IBCCES card registered. Guests must be at least 13 years old to pick up the AAP at Guest Services. It sounds like you already talked to Universal over the phone, so as long as you have your case number, you do not need to bring additional documents with you, but you may need a photo ID and your IBCCES card.

Hoppy planning!

Mommy Frog

Reply
Sep 22, 2023 at 1:17 p.m. BRENDA Says...

I RECENTLY INJURD MY LOWER BACK FROM A FALL AND HUSBAND IS DIAGNOSED WITH DIABETES TYPE 1 AND LOWER BLOOD SUGAR. WOULD WE BE QUALIFY AAP? DO I SHOW THEM ANY PROOF OF LETTER? WHAT DO YOU RECOMMEND WE SHOULD DO IN THIS CASE?

Reply
Sep 26, 2023 at 11:11 a.m. FrogBlog Says...

Hi Brenda!

The AAP is given out on a case-by-case basis. Universal has also recently transitioned to using the IBCCES Accessibility Card, which you can register for at accessibilitycard.org. You will need to register at least 48 hours prior to your planned visit. It asks for a recent photograph of the cardholder, contact info for the cardholder and contact info & statement from a medical provider, government entity or educational support professional related to accommodations requested. Once you've registered, Universal should reach out to you by phone to provide a case number. Then when you arrive at the park, visit Guest Relations to present your case number and you'll receive the AAP pass to use at the attractions to get return times.

Keep hopping!

Leap

Reply
Sep 16, 2023 at 11:55 a.m. Jo Says...

The last time we were at Universal a few years ago we were given a pass for my child and told that once you qualified it would always be renewed. They said keep the pass and bring it back for visits in the future and that they would automatically give us another one. Is this no longer true. Will they just deny us without going through this process even with our previous pass?

Reply
Sep 26, 2023 at 1:10 p.m. FrogBlog Says...

Hi Jo!

All guests requesting an attraction queue accommodation must now obtain the IBCCES Individual Accessibility Card (IAC) by registering at www.accessibilitycard.org prior to their visit to the park. Once all requirements for IBCCES Individual Accessibility Card are met, a Universal Orlando team member will contact the cardholder to discuss their request for an attraction queue accommodation. If granted, you'll receive a case number to bring to Guest Relations at the parks where you'll receive the AAP pass for return times. If you do not register through the IBCCES program, it is possible that they will deny the AAP request.

Keep hopping!

Leap

Reply
Sep 15, 2023 at 12:23 a.m. Georgia S Says...

What is the point of getting the card, doing a phone interview if we still have to wait in line at guest services? If waiting in line is hard, why is this the first thing we have to do as soon as we enter the park? Last time we waited for over an hour to get the pass. It was miserable. How is this faster or better?

Reply
Sep 21, 2023 at 10:41 p.m. Stephanie Says...

It's not be faster or better. It's to prevent others from misusing the system like they have been.

Reply
Aug 21, 2023 at 3:19 p.m. Brandon Says...

Do they have this to work for Halloween horror nights

Reply
Aug 21, 2023 at 10:34 a.m. FrogBlog Says...

Hi Brandon!

Yes, you can request the AAP for houses and rides during Horror Nights. It works the same as during the day.

Keep hopping!

Leap

Reply
Jul 30, 2023 at 7:18 p.m. Jill coles Says...

I applied for my pass almost 2 weeks ago .my pass shows current on my ap but I have not herd anymore or had a phone call to confirm or ask me the relevant information. How much longer should I wait

Reply
Jul 31, 2023 at 12:14 p.m. FrogBlog Says...

Hi Jill!

When is your visit? Before this new registration process, guests could call and set up the AAP up to 30 days prior to visiting, so if your trip is more than a month away, it's possible they may not call until it gets closer to your visit. However, if you're visiting in less than 30 days, we would recommend calling Guest Services at 407-224-4233 (press option 5 for More Guest Services Options, then press option 2 for Accessibility Accommodations Information).

Hoppy planning!

Mommy Frog

Reply
Jul 30, 2023 at 10:11 a.m. Cathy Says...

We have a party of six, including two people in their early thirties who may want to ride thrill rides and two others who have intellectual disabilities. One of them also has bipolar and may not be able to tolerate much in terms of rides or wait times. Does the pass only cover all of us if they are on the rides too? If not it may be very unpleasant if they have wait around a lot for the other members of the party.

Reply
Jul 31, 2023 at 5:45 p.m. FrogBlog Says...

Hi Cathy!

A single AAP can cover the guest using the pass and up to five other guests. To use the AAP, the pass holder would need to ride.

Hoppy planning!

Mommy Frog

Reply
Jul 19, 2023 at 9:33 p.m. Terry Says...

Once you have used card for first attraction can you then use for as many other attractions as you like that day (basically like express pass). Thanks

Reply
Jul 20, 2023 at 1:04 p.m. FrogBlog Says...

Hi Terry!

You can only get one return time at a time. So once you've used the first one, you're welcome to get a return time for your second ride, but you must wait to get another return time until you've gone on the second ride, and so on. Note: Universal is utilizing a new system, starting July 24, in order to register and qualify for queue accommodations, though we'd expect the actual return time process to remain the same. We'll update this post if anything changes though!

Hoppy planning!

Mommy Frog

Reply
Jul 19, 2023 at 6:52 p.m. Henry Says...

Hi, I have an anaphylaxis to Eggs and as I don't think i can take my Epipens into a few ride queues where people might have food that i can't have. I think ot would be better if i am situated away from the main queue just in case someone does bring something to eat into a ride queue that I can't have. Am I eligible?

Reply
Jul 20, 2023 at 1:08 p.m. FrogBlog Says...

Hi Henry!

Universal grants accommodations on a case-by-case basis. Starting July 24, if you wish to utilize queue accommodations, you will need to register for the IBCCES Accessibility Card by going to AccessibilityCard.org and signing up at least 48 hours prior to your visit.

Hoppy planning!

Mommy Frog

Reply
Jun 10, 2023 at 10:11 p.m. Anynonymus Says...

Does the pass apply to the reservation system for the new super nintendo land?

Reply
Jun 8, 2023 at 7:16 p.m. Laura Says...

If we have a party of 8, is it possible to rotate which 5 use the pass with the pass holder? Thank you!

Reply
Jun 12, 2023 at 5:08 p.m. FrogBlog Says...

Hi Laura!

We're hoppy you asked! Yes, it is toadally acceptable to rotate the five people in your party (in addition to the pass holder) with each use of the Attraction Assistance Pass. Hope this helps!

Keep hopping!

Leap

Reply
May 8, 2023 at 5:14 p.m. Hailey Says...

Hey I have kid who applies to the AAP but he isn’t tall enough to ride some of the bigger rides so we are planing on using the rider switch but that would mean that we all would have to wait in the long lines that are 60min and more and my kid can’t wait in those types of lines. In this situation is there another option for us to use that wouldn’t have my kid waiting in the long lines to be able to do rider switch?

Reply
May 24, 2023 at 2:38 p.m. FrogBlog Says...

Hi Hailey!

Rider Switch is the best option, but when lines are too long, using Universal Express or Single Rider lines, when available, would be the other options.

Keep hopping!

Leap

Reply
Apr 27, 2023 at 3:34 a.m. Maya Says...

Hey I was wondering would I be able to get an aap if I have a heart condition that causes me to faint, adhd, severe anxiety and turrets syndrome. I’m going for a feild trip on may 5th and I think it would make it a lot easier on my group if they did not have to worry about me fainting due to standing for too long

Reply
Apr 27, 2023 at 10:30 a.m. FrogBlog Says...

Hi Maya!

Universal gives out the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. You can also call in advance at 407-224-4233 (press option 5 for More Guest Services Options, then press option 2 for Accessibility Accommodations Information), up to 30 days before your visit.

Keep hopping!

Leap

Reply
Apr 9, 2023 at 7:33 p.m. Kelli Martin Says...

Hi there my partner is just been given the all clear with his cancer. Non hodgkins lymphoma. He is still not 100% he tires very easily and can't stand for very long periods. He needs total sunblock from the Chemo also. I was wondering would he be able to get the assistance pass?

Reply
Apr 10, 2023 at 1:38 p.m. FrogBlog Says...

Hi Kelli!

We'd stop by Guest Relations to discuss accommodations, as the Attraction Assistance Pass is given on a case-by-case basis. If you're heading to Orlando, you can also call in advance, up to 30 days before your trip, to register for the AAP.

Keep hopping!

Leap

Reply
Apr 4, 2023 at 3:12 p.m. Leo Says...

I have muscular dystrophy and was denied the aap pas at Disney and universal I’ll definitely make sure to bring a doctors note next time!!

Reply
Mar 26, 2023 at 8 p.m. Danny M Says...

Hello, I am recovering from a broken femur and am still on crutches. I am wondering if there are wheelchairs available so I don’t delay the rest of the people in my group.

Thank you,

Danny

Reply
Mar 27, 2023 at 8:40 a.m. FrogBlog Says...

Hi Danny!

Yes! You can rent wheelchairs or ECVs near the entrance of each park (wheelchairs - but not ECVs - are also available to rent in the Parking and Transportation Center). They are available on a first-come, first-served basis, so we'd recommend arriving early to get one.

Hoppy planning!

Mommy Frog

Reply
Feb 14, 2023 at 2:25 p.m. Angela Says...

Hello! Do you know if the line once you get to the alternate que is longer? I read somewhere that people ended up waiting as long as the posted wait time and then almost as long in the alternate line. Just seeing if you have experienced that, or is it more like Disney, get you assigned wait time and go through a shorter line when that time comes?

Reply
Feb 28, 2023 at 4:01 p.m. FrogBlog Says...

Hi Angela!

If the posted wait time is 30 minutes or less, you'll be directed to the appropriate queue right then and there. If the posted wait time is over 30 minutes, then you'll receive a return time. Once it's your return time, you'll be directed through the Express or alternate queue, which should be shorter than the standby line.

Keep hopping!

Leap

Reply
Jan 23, 2023 at 8:43 a.m. Pete Says...

I am travelling to orlando in late aug 2023 ,as last time I was in universal in 2019 ,I fell over sand had a seizure thanks to staff and security they were there in 3mins,

My concern is I use a mobility walking aid and as tkts for disney ,&universal are both e tkts which I have no way of knowing if I can get in parks with it ,but would I need to bring any paperwork with me to get a disabled pass ,as I only ever do Kong, spiderman, transformers at island of adventure, as big phobia of coasters ,really unsure how or would a disabled pass be of use

Reply
Jan 24, 2023 at 3:35 p.m. FrogBlog Says...

Hi Pete!

The AAP is assigned on a case-by-case basis, so we'd suggest stopping by Guest Services once you arrive at the park. If you're unsure about the ability to bring your mobility device into the parks, try calling Guest Services in advance at 407-224-4233 (press option 5 for More Guest Services Options, then press option 2 for Accessibility Accommodations Information). Typically, you do not need to present medical paperwork - you just need to explain how the AAP would be beneficial for you. Universal can also grant AAP access in advance over the phone, but you would need to call within 30 days of your visit.

Keep hopping!

Leap

Reply
Jan 15, 2023 at 1:21 a.m. Ryan Says...

I have autism and anxity. Should i get a AAP thing? I'm going in march as an early birthday present

Reply
Jan 17, 2023 at 9:41 a.m. FrogBlog Says...

Hi Ryan!

Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Relations to see what options are available to best meet your needs.

Keep hopping!

Leap

Reply
Dec 4, 2022 at 3:26 p.m. Joanna x Says...

Hi, can I go to guest relations a day before , I'm going 22nd August to the park, can I go 1 day before just only to do the AAP so I don't waste time from the park that day ? Thanks

Reply
Dec 7, 2022 at 10:15 a.m. FrogBlog Says...

Hi Joanna!

You could actually call Universal Guest Services ahead of time to arrange accommodations within 30 days of your visit (or you could stop by Guest Relations once you're at the park). The phone number is 407-224-4233 - press 5 for "More Guest Services Options," and then press 2 for "Accessibility Accommodations Information."

Keep hopping!

Leap

Reply
Nov 15, 2022 at 1:51 a.m. Superplanner Says...

I'm wondering if the AAP works for Leaky Cauldron and Three Broomsticks because of the line to get in. Also, can it be used to help with the Wholiday Spectacular line?

Reply
Nov 16, 2022 at 10:40 a.m. FrogBlog Says...

Hi Superplanner!

The AAP can be used for the Wholiday Spectacular but not for restaurant lines.

Keep hopping!

Leap

Reply
Oct 31, 2022 at 3:08 a.m. Haley Says...

My son with special needs will be almost 4 when we visit Universal as a family. He is our youngest. If we are approved for an AAP, can we only use it on rides that he is tall enough to or physically able to ride? For example, in order to keep our family together I was planning on having him and my other young child stay in the queue with us and wait with either myself or dad in the family waiting/child swap area while the others are on the attraction. Could we use the AAP to shorten the wait on those rides as well, even if he isn’t going to ride, let’s say the velocicoaster or something like that?

Reply
Nov 1, 2022 at 8:57 a.m. FrogBlog Says...

Hi Haley!

When using the AAP, the guest with the AAP should be intending to ride the attraction.

Keep hopping!

Leap

Reply
Aug 14, 2022 at 12:26 a.m. Nate Says...

My daughter has epilepsy. Long waits sitting or standing in long waits with heat can bring on the specific types of seizures she has . Has anyone with epilepsy gotten the pass before ? Not sure if she would qualify

Reply
Aug 15, 2022 at 12:06 p.m. FrogBlog Says...

Hi Nate!

Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Services to see what options are available to best meet your needs. If you have general questions, you could also try calling Guest Services at 407-224-4233.

Keep hopping!

Leap

Reply
May 27, 2022 at 1:07 a.m. Angel Says...

Once you have used the pass to ride something ( like spider man for instance ) can you use the pass again to ride the same ride later that day or is it one time per ride ?

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Jun 9, 2022 at 12:10 p.m. FrogBlog Says...

Hi Angel!

Yes, the AAP can be used as many times per attraction as you'd like.

Keep hopping!

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Feb 15, 2022 at 7:03 p.m. Michelle Land Says...

I have breast cancer and am currently under going chemo therapy and I my niece wants me to come with her for her birthday. I am not able to stand in long lines all day and can get a note from my doctor. Can I get a disability’s pass ?

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Feb 15, 2022 at 1:29 p.m. FrogBlog Says...

Hi Michelle!

Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. They are not legally allowed to ask for any sort of medical proof, but if you're comfortable with sharing, it certainly wouldn't hurt to bring along.

Keep hopping!

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Feb 14, 2022 at 7:16 p.m. grace Says...

i have feeding tube can i get one

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Feb 14, 2022 at 2:20 p.m. FrogBlog Says...

Hi Grace!

Universal distributes AAP on a case-by-case basis, so we recommend heading to Guest Relations as soon as you enter the park to see what options they have for you.

Keep hopping!

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Jan 15, 2022 at 10:24 p.m. Nichola Says...

Hi my son is profoundly deaf in both ears he can't speak or hear. He gets frustrated in long ques and it's hard to keep explaining things and as he can't hear the music speaking it becomes boring very quickly can he get a pass thank u

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Jan 18, 2022 at 8:56 a.m. FrogBlog Says...

Hi Nichola!

Universal assigns the AAP on a case-by-case basis, so once you arrive, we'd suggest hopping by Guest Relations to see what options are available to best meet your needs.

Keep hopping!

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Jan 12, 2022 at 4:06 p.m. Michelle Says...

If you are issued an AAP, can it be used during early entry?

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Jan 12, 2022 at 1 p.m. FrogBlog Says...

Hi Michelle!

Yes, AAP can be used during Early Park Admission!

Keep hopping!

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Oct 26, 2021 at 9:59 p.m. Richelle Says...

My son has Autism.. Waiting can be really hard for him. Can you prearrange a disability pass prior to arrival when staying at an site resort?

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Oct 27, 2021 at 3:17 p.m. FrogBlog Says...

Hi Richelle!

Yes! You may call Universal Guest Services ahead of time to arrange accommodations within 30 days of your visit (or you could stop by Guest Relations once you're at the park). The phone number is 407-224-4233 - press 5 for "More Guest Services Options," and then press 2 for "Accessibility Accommodations Information."

Keep hopping!

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Oct 3, 2021 at 8:18 p.m. Joanne Schultz Says...

Hi we are planning a trip in September of 2022 my husband is in a electric wheelchair but can get out of it to a ride but is there alot of rides that he can go on with his wheelchair thanks for your help

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Oct 4, 2021 at 9:09 a.m. FrogBlog Says...

Hi Joanne!

Yes, there are certain attractions that allow guests to remain in their wheelchair throughout the attraction (though some may require a transfer to a standard wheelchair). You can view Universal's full accessibility guide here.

Keep hopping!

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Aug 19, 2021 at 8:03 p.m. Jazz Says...

Hello,

Do you know if the AAP is offered for Universal Halloween Horror Nights?

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Aug 19, 2021 at 6:56 p.m. FrogBlog Says...

Hi Jazz!

Yes, it is. However the line to sign up has been scary long in past years, so we advise arriving as early as you can to talk to Guest Relations.

Keep hopping!

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Jul 27, 2021 at 8:45 p.m. Joan Says...

Hi. I am unable to climb stairs. Are there elevators in the rides that have stairs? Thank you

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Jul 28, 2021 at 12:28 p.m. FrogBlog Says...

Hi Joan!

Yes, there are ramps or elevators, depending on the ride. Talk to a team member at the ride entrance to be directed to the accessible entrance. Sometimes it is located at the exit.

Keep hopping!

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Jul 5, 2021 at 11:46 p.m. nikki bailey Says...

I suffered a stroke in 2018 as a result i cant walk for long and cant stand still at all as my leg gives way, am i likely to get the disability pass? I had no problem at disneyland paris as i had my blue badge but i dont think that counts in usa

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Jul 6, 2021 at 8:03 a.m. FrogBlog Says...

Hi Nikki!

Universal assigns the AAP on a case-by-case basis, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs.

Keep hopping!

Leap

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Jul 5, 2021 at 6:09 p.m. Chris Says...

My father has a prosthetic leg. If we rent a EVC for him would that make him ineligible for a AAP?

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Jul 6, 2021 at 2:21 p.m. FrogBlog Says...

Hi Chris!

No, using a ECV would not automatically make your father ineligible for the AAP. The majority of the queues will not accommodate the ECV and he would need to transfer to a manual wheelchair (provided at the ride entrance) or walk. You will need to stop by Guest Relations to discuss your best options, as the AAP is given on a case-by-case basis.

Keep hopping!

Leap

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Mar 25, 2021 at 12:03 p.m. Jim T. Says...

Can the AAP be used for the queue at Ollivanders for the Wand Experience?

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Mar 25, 2021 at 9:48 a.m. FrogBlog Says...

Hi Jim!

It sure can!

Keep hopping!

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Mar 11, 2021 at 6:25 a.m. Natalie Says...

My son have ADHD and we started at summer Dockside can we get to skip the line

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Mar 11, 2021 at 2:06 p.m. FrogBlog Says...

Hi Natalie!

Universal assigns the Attraction Assistance Pass on a case-by-case basis, so we'd suggest hopping by Guest Relations once you're inside the park to see what options are available to best meet your son's needs.

Keep hopping!

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Dec 28, 2020 at 9:23 p.m. Cynthia Morgan Says...

I came with a drs letter and was told by public relations to rent a wheelchair if I had a problem. There was teenagers I talked to who got the pass without a note and did it just to get on the rides quicker. Doesn't make sense at all when I definitely could have used it and they were lying.

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Sep 22, 2020 at 6:14 p.m. coll Says...

if we rent a wheel chair we cant use a pass? Is there a way to get a pass prior to the visit so we can skip the line at guest services? can we send in a handicap card or paperwork ?

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Sep 23, 2020 at 8:36 a.m. FrogBlog Says...

Hi Coll!

Universal assigns the AAP on a case-by-case basis once you enter the park for the day, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs. AAP is not able to be reserved in advance.

Keep hopping!

Leap

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Mar 7, 2020 at 4:43 p.m. Tracey L Douglas Says...

when and how do i obtain a pass.. my son i a Type 1 Diabetic and i myself have Vasovagal Syncope ( low blood pressure and standing for a period of time i often pass out ).

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Mar 10, 2020 at 11:23 a.m. FrogBlog Says...

Hi Tracey,

Universal assigns the AAP on a case-by-case basis, so we'd suggest hopping by Guest Relations once you're inside the park to see what options are available to best meet your needs.

Keep hopping!

Leap

Reply
Feb 23, 2020 at 4:53 p.m. Laurie Says...

I have two sons with autism and we have successfully used the aap before at Universal. Does everyone in the party (we will have 5 people altogether) have to be there when you get the aap pass? We’ve all gone together to get the pass before, but it’s been hard because sometimes there’s a big line at guest services. One of my sons has a very hard time with this and just wants to start going on rides as soon as we get in the parks. Is it possible to get the aap for all 5 of us if we only have 3 people there when we get it originally? I was thinking of taking my neurotypical daughter and my son with higher functioning autism to get the pass the night before all five of us go to the parks for the first time this trip. He definitely needs the aap as well, but he has an easier time waiting for the first few lines in the parks (including getting the aap). Is this possible, or do we all have to be there? I could bring my other son’s and my husband’s annual passes the first night.

Reply
Feb 26, 2020 at 3:44 p.m. FrogBlog Says...

Hi Laurie!

A single AAP may be all you need to cover both sons. We recommend requesting accommodations for the most severely impacted family member; these are often enough to cover the needs of anyone in the party. You can get the pass for up to 6 family members total, so bringing one ASD child and an NT child along will work. If you have any concerns that are not met, you can ask for a supervisor (who may be better versed in accommodating disabilities) or revisit with the entire group if needed.

Keep hopping!

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Feb 17, 2020 at 5:35 p.m. Ray Buzenski Says...

Does this plan also cover individuals with Type 1 diabetes?

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Feb 18, 2020 at 1:36 p.m. FrogBlog Says...

Hi Ray!

Universal assigns the AAP on a case-by-case basis, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs.

Keep hopping!

Leap

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Feb 16, 2020 at 11:30 p.m. Edward Says...

Does PTSD qualify for this pass?

Reply
Feb 18, 2020 at 1:36 p.m. FrogBlog Says...

Hi Edward!

Universal assigns the AAP on a case-by-case basis, so we'd suggest hopping by Guest Relations to see what options are available to best meet your needs.

Keep hopping!

Leap

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