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How to Use the Virtual Queue for Star Wars: Rise of the Resistance at Disney's Hollywood Studios

Rise of the Resistance Virtual Queue - PinterestIt's no secret that the Frog Fam are toadally huge Star Wars fans. We could barely contain our excitement as we waited for Star Wars: Galaxy's Edge to open, and are frequent visitors to Black Spire Outpost now that opening day has finally come and gone. We've piloted the Millennium Falcon. We've built our own droid BFF. We've assembled some "scrap metal." And now, we can officially say that we've escaped the epic battle between the First Order and the Resistance!

Disney’s newest attraction, Star Wars: Rise of the Resistance, has been a game-changer. Not only is the attraction itself one of the most technologically advanced that Disney has ever created (utilizing not one, not two, not three, but FOUR different ride systems!), but Disney also introduced a brand-new virtual queue system as the only way to access the ride to manage its high demand. Ahead of its opening, we knew that Star Wars: Rise of the Resistance wouldn’t use FastPass+ initially. But the introduction of the virtual queue eliminated the standby line entirely and completely changed our tactics for tackling this most impressive attraction. That said, don't let this unexpected addition deter you! Using Boarding Groups is toadally easy, and we're here to walk you through it, step by step, so that you're prepared for your visit.

Currently, Boarding Groups are only required for Star Wars: Rise of the Resistance. You do not need one to access Star Wars: Galaxy’s Edge (the land itself) or Millennium Falcon: Smugglers Run.

In this guide, we’ll cover everything you need to know about when to arrive at Disney’s Hollywood Studios and how the virtual queue system works, including how to join a Boarding Group. Grab your lightsaber! Here’s our step-by-step process so you can have the best chance at riding Star Wars: Rise of the Resistance.

Before You Arrive at Disney’s Hollywood Studios

Rise of the Resistance - Ride Entrance

In order to ride Star Wars: Rise of the Resistance, you’ll need the My Disney Experience app to join a Boarding Group as part of the virtual queue. Be sure to download the app from your smartphone’s app store the night before, so you can have it ready to go once you’re inside the park. If you already have the app, update it to the latest version. You don’t want to lose any precious time in the morning when you arrive!

It’s also very important to add your entire party to your Family and Friends list within the app so that everyone can join the Boarding Group at the same time. Each member of your party must have a My Disney Experience account and be linked in your Family and Friends list, or be a guest (such as small children) that you already manage on your account.

If you have an E-Ticket, we'd recommend that you get it linked to a MagicBand or hop to the park the day before to get it converted to a physical park ticket RFID card. Cast members are available to help you do this at the Guest Relations window in the morning, but it's simpler if you have a MagicBand or park ticket card already set so you can proceed to scan it at the touch point.

When to Arrive at Disney’s Hollywood Studios

Rise of the Resistance - Park Entrance Before Opening

As I always say, "The early frog gets the flies!" This is especially the case when it comes to figuring out when you need to arrive at Disney’s Hollywood Studios. During the ride’s opening week, the park unofficially opened between 6 a.m. and 6:30 a.m., allowing guests inside to start the virtual queue process. In the first couple weeks of using the system, Boarding Groups were filled even before the park’s official opening time of 9 a.m. We hopped back on a day that the park opened at 8 a.m., and all Boarding Groups for the day were toadally full just minutes before the official opening time.

However, Disney recently switched up the process so that guests will not be able to join a Boarding Group until the park's official opening time. Guests may still be welcomed into the park prior to the park's opening, but only limited locations, such as Trolley Car Cafe and Keystone Clothiers, are open. The rest of the park remains closed until the official opening time. Disney has been frequently modifying the official opening time, so be sure to double-check the night before your visit.

Rise of the Resistance Virtual Queue - Rope Drop in front of Galaxy's Edge

There is still no rhyme or reason when it comes to figuring out how long it takes before the virtual queue closes. It depends on a number of factors, such as the crowd level or technical difficulties that the ride has experienced. The last Boarding Group number able to ride the attraction has been different every day so far! Because of these variables, we still recommend hopping to Disney's Hollywood Studios about 45 minutes to an hour early to allow time to get through the parking tolls, security and the touch points by the time the park opens. One day, we arrived at 7:20 a.m. when the park opened at 8 a.m., and we cut it close by entering the park at 7:50 a.m. We'll continue to update this post with our best advice as the process changes!

We’d highly recommend using a Minnie Van or another ride-share app to get to the park instead of relying on Disney transportation since an early arrival is crucial to this process.

What Is a Boarding Group and How to Join to Ride Star Wars: Rise of the Resistance

How to Use the Virtual Queue for Star Wars: Rise of the Resistance - Stormtrooper Officers on Patrol

A Boarding Group is currently the only way to access Star Wars: Rise of the Resistance. Unlike a FastPass+ return time, once you've joined a Boarding Group, you’ll be assigned a Boarding Group number. These Boarding Group numbers are then notified in chronological order when it’s time to return to the attraction and enter the queue. You may get an estimated time of day, such as “Evening,” but otherwise, the time depends on how quickly the ride can accommodate the Boarding Groups before you.

Rise of the Resistance - Screenshot of How You Can Join a Boarding Group through the My Disney Experience App

In order to join the virtual queue, you need to enter the park and physically scan your ticket or MagicBand in at the touch point, including providing your fingerprint. Once it's the park's official opening time, you’ll then be able to join a Boarding Group through the My Disney Experience app. On the home page, there will be a section named “Star Wars: Rise of the Resistance - Access by Boarding Group.” Click on the Find Out More button. This is where you and your selected friends and family members can join a Boarding Group and check the status to see which groups are currently boarding. If you do not have a smartphone, you can visit a Guest Experience kiosk to join a Boarding Group. However, if you have access to the app, don’t waste any time — that’s the fastest way to join a Boarding Group. Everyone in your party must be on Disney’s Hollywood Studios property and have scanned in, as well. (So no, Mommy and Daddy frogs can’t get a head start to get boarding passes without the tadpoles present.)

Disney is now implementing backup Boarding Groups. You still need to arrive in the morning in order to join the virtual queue. Once the initial Boarding Groups have been filled, you will be notified that you are joining a backup group (this cut-off Boarding Group number changes daily). These backup groups will only be called if all of the initial planned groups have been called and there is capacity for more riders in the evening. Joining these backup groups does not guarantee access to the ride. A push notification will be sent through the app if your backup group is called.

You’ve Joined a Boarding Group! What Happens Now?

Rise of the Resistance - Screenshot of Boarding Group Confirmation

Congratulations! Now that you’ve successfully joined a Boarding Group, you have time to explore the rest of Disney’s Hollywood Studios. We'd suggest taking advantage of any rides with low wait times, or making a bee-line toward your next priority ride (Slinky Dog, anyone?).

If you sacrificed breakfast time, don't worry. Starbucks at the Trolley Car Cafe will be available (even before the park's official opening!) to serve up your much-needed cup of Joe. In the meantime, you can keep track of your Boarding Group's status through the My Disney Experience app. Be sure to turn your push notifications on so that you’ll receive a notification when your Boarding Group is called! There are also digital boards that display which groups are boarding throughout the park.

Once it’s your Boarding Group’s turn, you'll be assigned a one- or two-hour window to return to the attraction’s entrance and check in with the cast members to enter the queue. (Lately, we've heard reports of low-numbered Boarding Groups being assigned a one-hour return window, likely to keep the queue moving along.)

Cast members will have iPads to scan your MagicBand or park ticket card, so have those ready to go! Once you enter the queue, it will be about a 30- to 45-minute wait without any delays until you reach the first pre-show, which kicks off the ride experience. (If you're OK with spoilers before you ride, you can check out the full queue and pre-show in the video Tad shot below!)

If your Boarding Group is a higher number and isn’t expected to be called until later in the day, you may leave the park to go to another park or return to your hotel to swim in those luxurious heated pools or take a nap (you deserve it, you early riser!).

If the ride happens to shut down in order to work out some kinks, there is a chance you could experience a delay. Boarding Groups will stop being called, and entry into the queue will be closed if you're not already in line. One time, our Boarding Group was called, but by the time we got to the ride entrance, the ride was experiencing a delay so we had to wait until it opened back up. Once the ride is up and running again, the order of Boarding Groups will pick up where it was left off. Your return window will be extended if a delay causes you to miss your expiration time, but still keep a close eye on which Boarding Groups are allowed entry.

Joining a Boarding Group does not guarantee that you'll be able to ride Star Wars: Rise of the Resistance. For some time, Disney had been accommodating guests whose Boarding Group number isn't called by the end of the day with return passes. (In this case, you would receive a push notification and be able to access the return pass through the My Disney Experience app.) However, lately the virtual queue has been running efficiently, and people in backup Boarding Groups have been able to hop on the ride on a regular basis.

Other Important Details and Tips About Riding Star Wars: Rise of the Resistance

How to Use the Virtual Queue for Star Wars: Rise of the Resistance - Stormtroopers

  • If you have a DAS card, you’ll still need to secure a spot in a Boarding Group first. Once your Boarding Group is called, you’ll show your DAS card to the cast members, who will direct you to the FastPass+ line.
  • Similarly, you'll need to enter the virtual queue if you wish to use the Rider Switch service, which is available. When your Boarding Group is called, scan in at the ride entrance and look for a Resistance cast member in a mustard and brown vest near the queue for further assistance.
  • It’s unknown how long the virtual queue system and its Boarding Groups will be in place, but it seems likely that it will be utilized in the coming weeks and into the new year. We’ll keep you posted with any changes!
  • You cannot get more than one virtual boarding pass for Star Wars: Rise of the Resistance per day.
  • Star Wars: Rise of the Resistance is currently not open during evening Extra Magic Hours.
  • Joining the virtual queue does not affect any existing, same-day FastPasses for a different park. Additionally, you are able to acquire same-day FastPasses at another park once you're assigned to a Boarding Group.
  • If your Boarding Group number is low, be sure to have your push notifications on and keep an eye on the app in case you are assigned a one-hour return window and need to jump to the queue quickly.
  • Take advantage of any low wait times for other attractions in the park first before more crowds show up later in the day.

Will you be up bright and early to join a Boarding Group for Star Wars: Rise of the Resistance? Do you have any other questions about the virtual queue system? Share in the comments below. 

Related: Our Galactic Guide to Star Wars: Galaxy's Edge at Disney World

Hoppy planning!

Keep hopping, Mommy Frog!
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1–50 of 51 comments
May 7, 2020 at 2:27 a.m. Lori Says...

Hello. I am going to Disney World with my kids and grandkids in a couple of months, and can't wait to go on this ride (hopefully the parks will be open by then). All together, there are 11 of us, do we have any chance of getting a boarding group with a party of that size? I would hate to break us up into smaller groups and then have some get to ride and others not able to. Thank you.

Reply
May 8, 2020 at 8:26 a.m. FrogBlog Says...

Hi Lori!

Previously, we have been told that Boarding Groups are limited to 8 people; with a larger party, we'd recommend separating into two smaller groups. If you end up with different Boarding Group numbers, the cast members at any Guest Relations kiosk (you'll find them in Galaxy's Edge too!) can help you merge them so you're all in the same group. Have a great time!

Hoppy planning!

Mommy Frog

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Mar 23, 2020 at 5:18 a.m. Craig Says...

Hi. I will be using a ECV when arriving to Disney Studios. Is their a separate entrance I can enter in order to bypass the 200+ people. I'm afraid I will get stuck in the middle of everyone and they will just block my way in.

Thank you

Reply
Mar 31, 2020 at 8:56 a.m. FrogBlog Says...

Hi Craig!

There is not a permanent separate entrance for ECVs or wheelchairs, but the gates to the far right are often opened for wheelchairs and disabilities in the morning for this purpose. If they are not, you can head to Guest Services on the far right of the entrance (to the right of the monorail exit). At this location, you can request the DAS if you need it and also ask for assistance getting through if you suspect you will have a problem. Enjoy your time at Hollywood Studios!

Hoppy planning!

Mommy Frog

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Mar 6, 2020 at 6:17 p.m. Mary Y. Says...

With the Disney app, does only 1 person try to get a boarding pass? Or does everyone in the party try at the same time?

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Mar 11, 2020 at 3:05 p.m. FrogBlog Says...

Hi Mary,

We've personally been successful with only one person attempting to join a Boarding Group, but it is possible for everyone in the party to try at the same time. If multiple people are trying, it's important that you all are connected as Family and Friends in My Disney Experience and you add everyone to the same Boarding Group party, so you aren't split up into different groups. We've found that it's best to stay off WiFi and use data instead. Good luck!

Hoppy planning!

Mommy Frog

Reply
Feb 28, 2020 at 5:16 p.m. Joanna Says...

We are staying at Boardwalk. If we scan into the park 30 min before opening time and leave right away could we still try to get into a boarding group? I'd rather enter the park then leave back to the hotel and grab some breakfast instead of standing in a crowd in HS!

Reply
Feb 28, 2020 at 11:19 a.m. FrogBlog Says...

Hi Joanna!

You need to be physically present in the park to get a Boarding Group (if you scan in and leave, the option won't pop up for you in My Disney Experience). However, once you join a Boarding Group as the park opens, you are able to leave and return if you'd like!

Hoppy planning!

Mommy Frog

Reply
Feb 24, 2020 at 10:41 p.m. Eyeguy Says...

Great information...Thanks! We are heading to Orlando the end of March. While waiting in line for the park to open in the morning, is there access to bathroom facilities?

Reply
Feb 25, 2020 at 11:46 a.m. FrogBlog Says...

Hi Eyeguy!

Great question, and the answer is yes! Before entering the park, you can find restrooms near the Skyliner hub in the parking lot. The park generally starts letting guests in (without access to rides or stores) about an hour before the posted opening time, and bathrooms on Hollywood Boulevard (including those just inside the main entrance) are open then as well.

Hoppy planning!

Mommy Frog

Reply
Feb 20, 2020 at 5:58 p.m. Slay Says...

Just did Hollywood yesterday. Arrived at 6:30 am. Was approx 50 people back in the line. Of course, my family is looking at me like "what on earth"? Nevertheless, a cast member went down our line not only ensuring we were in straightish lines but also asking if we had active tickets (not vouchers) as, according to him, would hold up the line.

I was thankful for this. Once reaching Manns theatre, there were 2 options Left for Star Wars or Right for Toy Story. It was a brisk walk to the edge of Galaxys Edge. We were stopped here. My family's tix were linked via MDE app on my phone. I turned off my wifi and used cellular data. I kept my screen refreshed. In the hour or so that we stood there, I closed and reopened MDE app a couple of times to ensure it would work properly. At 07:59, everyone was looking at their phone. At 08:00 exactly I was able to request a boarding pass. THIS IS A THEEE STEP PROCESS! In your rush to get a pass ensure you add each person in your group individually, ensuring there is a checkmark next to each person in your group. Cheers erupt 15 seconds later from the hundreds who were successful in crowds of thousands. We got group number 25. The family from Canada next to us were group 58. Luck of the draw. Side note, if you are from outside the US, ENSURE you have your cellular data purchased and tested. This will cut back on your stress. At about 08:00:30, the rope dropped and we entered into Galalxys Edge. We walked onto Smugglers Run then over to Star Tours with about a 25 minute standby line then onto Resistance about an hour later. We rocked our Fast Passes for the other popular rides for the rest of the day. Up EARLY but well worth it!!

Reply
Feb 20, 2020 at 2:22 p.m. FrogBlog Says...

Woohoo! Thanks for sharing with us, Slay - those are great tips, and we are so hoppy to hear that you and your family had an awesome day!

Hoppy planning!

Mommy Frog

Reply
Feb 19, 2020 at 8:41 p.m. Thomas Lee Says...

It sounds a lot easier than it actually is. We went on two separate days and were is the park at or prior to the opening time with the app open and haven't gotten on the ride yet. The first day we didn't get a boarding group by 8:02 a.m. and the 2nd day we were a stand by group 114 (never got above group 90) and we were in the park 20 min. before park opened with app. waiting.

Cell network gets bogged down with so many people accessing right at park opening time.

Reply
Feb 26, 2020 at 1:46 p.m. Christine Says...

We anticipated this and waited in Animation Courtyard. The service is better there.

Reply
Feb 26, 2020 at 8 a.m. FrogBlog Says...

Thanks for the tip, Christine!

Hoppy planning!

Mommy Frog

Reply
Feb 19, 2020 at 5:52 a.m. Javier Santizo Says...

Hi, I purchased a park hopper ticket and plan on going to Hollywood studios and Animal Kingdom. Can I enter the virtual queue when entering Animal Kingdom or do I have to be in Hollywood studios? If I have to be in Hollywood studios can I get into the virtual queue, leave for Animal Kingdom and then come back to Hollywood studios when its time to enter the attraction?

Reply
Feb 19, 2020 at 8:42 a.m. FrogBlog Says...

Hi Javier!

You will need to be in Disney's Hollywood Studios to join a Boarding Group; however, once you've joined, you can leave the park and hop back when it's your turn to ride.

Hoppy planning!

Mommy Frog

Reply
Feb 19, 2020 at 2:40 a.m. Gary Says...

Does joining a queue count against the three allowable Fast Passes?

Reply
Feb 19, 2020 at 8:41 a.m. FrogBlog Says...

Hi Gary!

It does not - the Boarding Group is separate from your FastPass allotment :)

Hoppy planning!

Mommy Frog

Reply
Feb 18, 2020 at 5:23 p.m. Shirley Says...

Hi, me and my family have tickets to Disneyland only, NOT the hopper ticker for the Disney California Experience As well.. Can we still show up at the Disney Hollywood Studios (which is on the California Experience side) area early to scan our tickets So that we can join the virtual queue.

Thanks!

Reply
Feb 18, 2020 at 1:18 p.m. FrogBlog Says...

Hi Shirley!

If you don't have hopper tickets, you'll want to scan in at Disneyland Park to try your hand at the virtual queue. If you scan in on the California Adventure side, that will count as your park for the day, which means you won't be able to hop back over to Disneyland to get to Galaxy's Edge if you get a Boarding Group for Rise of the Resistance :) Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Feb 16, 2020 at 9:06 p.m. Bella Says...

Does the entire family have to be there at rope drop to get on the virtual line or can one person get for the everyone?

Reply
Feb 18, 2020 at 1:06 p.m. FrogBlog Says...

Hi Bella!

Anyone who would like to ride will need to be physically in the park to be eligible to be added to a Boarding Group (the app can tell based on who has scanned in at the turnstiles). So if the whole fam would like to join a Boarding Group, they'd all need to be in Hollywood Studios to join the virtual queue (though just one person can create a Boarding Group for a party of multiple people, as long as everyone in that party is currently in the park and everyone is connected on My Disney Experience). Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Feb 15, 2020 at 2:24 p.m. Dave Says...

If I have a Friends & Family group of 8 people, but only three of us are interested in riding Rise of the Resistance, can I form a Boarding Group of just those three people (assuming all three of us are in the park when I try to sign us up)?

Reply
Feb 18, 2020 at 12:15 p.m. FrogBlog Says...

Hi Dave!

You sure can! Like you mentioned, the three of you wanting to ride will want to be in Hollywood Studios by the time that the park officially opens to try your hand at getting a Boarding Group. Much like with booking a FastPass, you will then manually select your party members to join the Boarding Group, so be sure that you are all linked in My Disney Experience as Family and Friends!

Hoppy planning!

Mommy Frog

Reply
Feb 8, 2020 at 7:27 p.m. Lisa Says...

Hi!

What if the boarding call interferes with my fastpasses?

Lisa

Reply
Feb 10, 2020 at 8:57 a.m. FrogBlog Says...

Hi Lisa!

Since there's generally a two-hour window, you should have some wiggle room - but if you find that you're called during a FastPass time, visit one of the Guest Relations kiosks near the land. They'll be able to help you out! :)

Hoppy planning!

Mommy Frog

Reply
Jan 29, 2020 at 9:28 a.m. SharonS Says...

For a husband and wife, Is it better to use the same account with the same password on two different phones...or to have two separate accounts each with it's own separate passwords? Which makes it easiest and fastest to check in? Thank you!

Reply
Jan 29, 2020 at 2:30 p.m. FrogBlog Says...

Hi Sharon!

We suggest trying on two different accounts to give you two separate chances to try to join a Boarding Group. Ultimately, as long as you both are linked as Family and Friends, either way should work! (Leap and I both have our own accounts, but are linked as Family and Friends and of course, allow one another to make plans for the other in our settings.)

Hoppy planning!

Mommy Frog

Reply
Jan 28, 2020 at 2:02 a.m. Barry Says...

Does my whole group have to be at the park to join a boarding group, or can just one of us go early?

Reply
Jan 28, 2020 at 8:10 a.m. FrogBlog Says...

Hi Barry!

Your whole group will need to be in the park to be able to join a Boarding Group.

Hoppy planning!

Mommy Frog

Reply
Jan 25, 2020 at 11:09 p.m. DM Says...

If I add my husband and my son on the app and they do not have accounts (adding them with the option that says I will manage their plans). Will that work with the virtual queue? And then do I buy their park tickets and link the tickets in the app?

Reply
Jan 27, 2020 at 12:48 p.m. FrogBlog Says...

Hi DM!

We'd recommend first linking your tickets to My Disney Experience and ensuring that you're all linked as Family and Friends (to verify that you're linked, you can try reserving a random FastPass+ to be sure that you can add your husband and son to the reservation! Joining a Boarding Group will follow a similar process). If that works, you shouldn’t have any issues with adding them to a Boarding Group!

Hoppy planning!

Mommy Frog

Reply
Jan 24, 2020 at 12:53 a.m. Elizabeth Andreozzi Says...

My husband and I share a login on the mydisney experience app. I am going to HWS with my 2 kids (not husband). I linked only 3 magic bands and tickets but my husband still shows up as a member of our party. WIll this cause trouble getting a spot? or does it only matter that members of the party who have tickets are in the park. Thanks! trying to avoid early morning scramble. I cant really delete his name entirely because we have plans already for different dates/parks

Reply
Jan 24, 2020 at 9:05 a.m. FrogBlog Says...

Hi Elizabeth!

Once you scan in at the park and try to join a Boarding Group, you'll be able to select which members of your party would like to join a Boarding Group (much like you do for FastPass reservations). You should be able to select yourself and the kiddos without including your husband :) If you run into any questions, enter before the park opens and post up by a Guest Relations kiosk just in case - they are hoppy to help!

Hoppy planning!

Mommy Frog

Reply
Jan 23, 2020 at 6:40 p.m. K Says...

I've never been to Disney! Can I purchase the tickets for my group before the park officially opens, so my whole party can enter at opening time and secure our boarding group?

Reply
Jan 23, 2020 at 4:23 p.m. FrogBlog Says...

Hi K!

The ticket booth will be open prior to park opening, but our best advice is to plan to purchase about 30 days prior to your trip (if you won't be staying at a Disney Resort hotel) or 60 days prior to your trip (if you WILL be staying at a Disney Resort hotel) so that you can book your advance FastPasses! Plus, purchasing in advance will check at least one thing off of your list on your entry morning ;) Let us know if you have any other questions - hoppy to help!

Hoppy planning!

Mommy Frog

Reply
Jan 23, 2020 at 3:10 p.m. Verda Says...

What are push button notifications and how do I make sure that I have them turned on? Thanks!

Reply
Jan 24, 2020 at 12:59 p.m. FrogBlog Says...

Hi Verda!

Push notifications are what pop up on your screen to notify you that it's your time to ride! There are a couple of ways to make sure that these are on (and if you won't be checking in regularly, you may want to do both, just to be certain). In the My Disney Experience app, go to "My Account." Under "My Profile," scroll down to "Mobile Device Notifications" and click on the little pencil icon. It'll then offer you some options (offers, recommendations, my plans and my photos) that you can toggle on or off; blue signals that these are on. The second setting will be through your phone itself, so depending on your phone type, this step may vary a little. On an iPhone, click "Settings" and scroll down to "Notifications." You'll find a similar list that allows you to manage notifications by app - you'll want to make sure that My Disney Experience (aka Disney World) is set to "Allow Notifications" (green toggle). Hope this helps! (Tad toadally had to walk me through this ;) )

Hoppy planning!

Mommy Frog

Reply
Jan 19, 2020 at 1:42 a.m. Megan Says...

Coming mid-February, and we won't be arriving at the park until noon - flying into MCO that morning! Do you think there's any chance at all that we'll be able it into a boarding group? My read is likely a definite no . . .

Reply
Jan 28, 2020 at 8:45 p.m. Larry R. White Says...

If I get a boarding pass for ROR with an estimated time of 3pm, Can I leave the park at say noon and return by 2pm without losing my spot in the boarding group? In other words, is it OK to leave and come back so long as you are there when the group is called for boarding?

Reply
Jan 28, 2020 at 2:55 p.m. FrogBlog Says...

Hi Larry!

Yes, exactly - you have to physically be present in the park to join a Boarding Group, but once that happens, you are free to leave and return as you please. You can hop back once you receive a push notification, or, as you mentioned, return at the estimated time provided until you get the all-clear :) As long as you make it to the queue in the return window given, you're good to go! One note though: We have seen reports lately that the low-numbered Boarding Groups have been given a one-hour return window, so if you get a low number, it may be worth waiting in the park just to be safe.

Hoppy planning!

Mommy Frog

Reply
Jan 22, 2020 at 12:19 a.m. Cath Says...

Thanks for all this great info! I have 2 questions, will having a larger party diminish our chances of getting a boarding group? Also, would having early morning (pre-opening) breakfast reservations at Hollywood and Vine give us an advantage? I realize we couldn’t start

Trying until park opening, but we could be through security, enter via the breakfast que and perhaps be in a less crowded portion of the park for WiFi purposes?

Reply
Jan 22, 2020 at 8:54 a.m. FrogBlog Says...

Hi Cath!

Having a larger party won't eliminate your chances of getting a Boarding Group! We think getting an early dining reservation may be a good idea - like you said, it won't give you an advantage in that you can't start reserving until the park opens, but if you're going to be eating breakfast in the park anyway, you could head in a little early to have the app open and ready to go :)

Hoppy planning!

Mommy Frog

Reply
Jan 21, 2020 at 8:42 a.m. FrogBlog Says...

Hi Megan!

So far, Boarding Groups have been booked out soon after the park officially opens. We'd recommend trying to head to Hollywood Studios on a day when you have plenty of time to rope drop to give yourself the best chance of being able to join a Boarding Group :)

Hoppy planning!

Mommy Frog

Reply
Jan 18, 2020 at 11:14 p.m. Jeff Says...

After doing research on Rise of the Resistance virtual queue, I'm a little confused on the timing. Does the App queue open up at the Official opening time each day? I see many talk about the the 7 AM strting time, but I'm seeing the Official opening time in late Feburary as 8 AM or even 9 AM. So, does that mean the App queue will open at 8 or 9 on those days and not 7 like it has been?

Reply
Jan 21, 2020 at 8:31 a.m. FrogBlog Says...

Hi Jeff!

Hollywood Studios had some early opening times earlier this month, which is where you may see some talk of 7 a.m. :) The virtual queue opens as the park officially opens for the day (Extra Magic Hours not included), so we recommend hopping to the park about an hour before it's scheduled to open so that you have plenty of time to get through security and the touchpoint, and can then have your app ready to go!

Hoppy planning!

Mommy Frog

Reply
Jan 18, 2020 at 8:37 p.m. Dave Homestead Says...

I will have a Park Hopper Ticket for Disneyland / California Adventure Park. Can I enter the California Adventure Park at DL opening, but book a ROR Boarding Pass from the California Park?

Reply
Jan 21, 2020 at 4:21 p.m. FrogBlog Says...

Hi Dave!

You can enter Disneyland park and then hop over to Disney California Adventure. You have to have scanned in at Disneyland before your ticket will be eligible to join a Boarding Group. But you can leave the park and get your group while you are in DCA. Be aware when you enter one park and park hop quickly, it will flag your ticket and someone will have to clear you. It’s fine, just be aware that you will get a delay at the gate while they make sure you are the same person.

Hoppy planning!

Mommy Frog

Reply
Jan 18, 2020 at 8:03 p.m. erin Says...

Hi- I thought I read somewhere that only one person needs to be in the park to get a boarding pass for the group- ie, my husband could go early and then we'd have two ours to join him in case we got an early boarding pass.

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Jan 21, 2020 at 8:30 a.m. FrogBlog Says...

Hi Erin!

All members of your party will need to be in the park to be eligible to join a Boarding Group (if you haven't physically tapped in at the entry point, you won't show up as available to join a Boarding Group in My Disney Experience). Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Jan 17, 2020 at 8:10 p.m. Brian Says...

Is there are party size limit? And would a bigger party decrease your chance of getting a pass? We're going there at the end of August. 2 families. Party of 6 and 5. thanks!

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Jan 23, 2020 at 4:30 p.m. FrogBlog Says...

Hi Brian!

Yes, there is a party size limit of 8. Since you have two larger party sizes, you'll need to join separately into smaller groups (we'd just break it up by family). After you've joined, you can hop by a Guest Experience kiosk, where they can try to combine both parties into the same (or closely numbered) Boarding Group. Having a larger party does not impact your ability to get a Boarding Group. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Jan 14, 2020 at 4:44 p.m. Corey Says...

Going to Disney in Mid Feb. We weren't planning on staying at a Disney property, does that hurt our chances of getting a boarding pass?

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Jan 14, 2020 at 1:40 p.m. FrogBlog Says...

Hi Corey!

The Boarding Groups open up to guests who are in the park as the park opens for the day, so you should have an equal chance of nabbing one! Be sure to head to the park early to give yourself plenty of time to get through security and the touchpoints. Then, have the app open and ready at park opening and give it a shot! Good luck!

Hoppy planning!

Mommy Frog

Reply
Jan 11, 2020 at 8:24 p.m. Trish Says...

So do you need a physical card or does the ticket in-app also work?

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Jan 13, 2020 at 8:54 a.m. FrogBlog Says...

Hi Trish!

The app also works for reserving a Boarding Group! When you hop back in line when your Boarding Group is called, you'll need to scan either an RFID ticket or your MagicBand, similar to a FastPass tap in.

Hoppy planning!

Mommy Frog

Reply
Jan 15, 2020 at 7:15 p.m. Megan Says...

It says you do need a magic band or a card (with help of castmembers) but you actually don't? You can use the disney app with tickets linked? I am confused, 2 different answer/explainations

Reply
Jan 15, 2020 at 3:30 p.m. FrogBlog Says...

Hi Megan!

Your MagicBand can be digitally connected to your My Disney Experience account/the app (as can your ticket in card form). You can either use your MagicBand or card with a cast member to get a Boarding Group at a kiosk, or you can hop onto the app to try to join a Boarding Group digitally via My Disney Experience. You'll then need to scan your MagicBand or ticket at the ride entrance (similar to FastPass) to verify your reservation time. Hope this helps to clarify!

Hoppy planning!

Mommy Frog

Reply
Jan 11, 2020 at 5:56 p.m. Mickey Says...

Can I change my boarding group after I make it so that only a few people on my list will ride? If I cant, will I be penalized for people not showing up?

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Jan 14, 2020 at 3:25 p.m. FrogBlog Says...

Hi Mickey (toadally rad name!),

Yes, you are able to remove people from a Boarding Group. Just make sure that your family and friends are 100% certain they don't want to ride because you won't be able to add them back.

Stay cool!

Tad

Reply
Jan 11, 2020 at 4:09 a.m. Jenni Says...

We are planning our visit to Disney in late March and desperately want to experience Rise of the Resistance. I know about arriving a little early, getting actual tickets or magic bands, the app, etc. but we want to do the lightsaber and droid builds which require advance reservation. Any suggestions to avoid missing our reservations if our boarding group happens to get called around the same time as our other reservations? It’s quite costly to miss the reservation. This is stressful!

Reply
Jan 13, 2020 at 8:52 a.m. FrogBlog Says...

Hi Jenni!

We toadally understand your concern! Don't fret, though; If you find that your reservation is in conflict with your Boarding Group time, there are Guest Relations kiosks that can help. When you first join a Boarding Group, you'll be given a time estimate (which is, of course, just an estimate, but if you see in advance that it may overlap and you think things are too tight, you can hop by a kiosk ASAP to see what your options are). That said, we'd try to spread out your Oga's and Savi's reservations if possible, leaving at least two hours between the two. When your Boarding Group is called, you'll have two hours to hop back in line, so as long as both experiences aren't booked back to back, that gives you some space in case you need to hop over to Rise of the Resistance. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Jan 10, 2020 at 2:18 a.m. Peter Says...

Any idea whether it might be better to join a boarding group through the kiosks rather than the app? Seems like it is a bit of a crapshoot even if you are in the park at opening....

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Jan 13, 2020 at 9:28 a.m. FrogBlog Says...

Hi Peter!

We'd still recommend trying the app simultaneously, just in case there’s a line for a kiosk. But if you see an open kiosk or a cast member available to help, it might be worth avoiding the fuss since the virtual queue opens at park opening (and doesn’t rely so heavily on when you get through the touchpoints).

Hoppy planning!

Mommy Frog

Reply
Jan 9, 2020 at 6:18 p.m. Amber Says...

Do you know if multiple people can try adding the same group of family/friends to a boarding group at the same time - mainly to see who can get us in a boarding group fastest?

Reply
Jan 10, 2020 at 9:10 a.m. FrogBlog Says...

Hi Amber!

Yes, multiple people can check for reservations at the same time! It's especially helpful since internet connection speeds can vary ;) You'll still just be able to make one reservation per party member, but multiple people can try at once.

Hoppy planning!

Mommy Frog

Reply
Jan 12, 2020 at 2:03 a.m. Mel Says...

So if 4 of us are linked as a family in the app, and all 4 of us are clicking to try to get a boarding pass, is it possible that we would get assigned multiple pass times? I don't want to mess anything up with us being able to go on the ride together.

Reply
Jan 13, 2020 at 8:55 a.m. FrogBlog Says...

Hi Mel!

Much like with FastPasses, each of you will be able to select your party - so be sure that as each of you try, you are booking for the whole party rather than just one person. That way, you'll all have the same window :)

Hoppy planning!

Mommy Frog

Reply
Jan 8, 2020 at 8:27 p.m. Christine Says...

Can multiple members of our party try for a boarding group or will that complicate things? Should we stick to one person making reservation?

Reply
Jan 9, 2020 at 3:34 p.m. FrogBlog Says...

Hi Christine!

Yes, multiple members of a party can try at once. That way in case one person’s phone connection isn’t as strong, someone else may be able to get them faster on their phone.

Hoppy planning!

Mommy Frog

Reply
Jan 7, 2020 at 5:08 a.m. Nicolette Says...

We have reservations for the Droid Depot at 10am and Savi's Workshop at 10:45am. What happens if the boarding time conflicts with our reservations? If the boarding time is at 9am or 9:30am that could be tight!?

Reply
Jan 7, 2020 at 7:41 a.m. FrogBlog Says...

Hi Nicolette!

The Boarding Group window should give you two hours to hop back in line for the attraction, so we think you should be just fine! If, like you mentioned, you do get a Boarding Group where things look to be a little tight in relation to your other reservations, we'd suggest hopping by a Guest Relations kiosk in front of the land. They may be able to help you out.

Hoppy planning!

Mommy Frog

Reply
Jan 7, 2020 at 2:34 a.m. Sara Says...

Hi!

What is the best plan of attack for signing up for Rise of the Resistance, Smugglers Run, and Jedi Training? First time Disney World visitors so this is all so overwhelming! And can we get a DAS the day prior to our ticket date? Ive heard the morning hours are crucial and I dont want to lose time! Thank you so much! This whole article was so helpful.

Reply
Jan 10, 2020 at 8:53 a.m. FrogBlog Says...

Hi Sara!

We toadally understand - it is a lot of fun to try to pack into one day, not to mention the advance planning! We'd suggest arriving to the park at least an hour before it's scheduled to open so that you are inside of the park to try to join a boarding group. If you can position yourself near the Jedi Training sign up spot, that's even better! Joining the Boarding Group should be step one, followed by hopping to sign up for Jedi Training. However, we've noticed that Smugglers Run lines tend to be longest first thing in the morning, so it may be best to wait to ride the Falcon later in the evening when it sees its lowest waits. You can stop by Guest Relations the day before to see if you’re eligible for DAS and get a card if so to get that step taken care of before the big day :) Thanks for the kind words (and for hopping by!). May the Force be with you!

Hoppy planning!

Mommy Frog

Reply
Jan 4, 2020 at 2:43 p.m. Rebecca Says...

Hi!

Does our spot in the virtual queue affect the fast passes we’ve already booked?

Thanks for this helpful article!

Reply
Jan 6, 2020 at 8:35 a.m. FrogBlog Says...

Hi Rebecca!

It does not - the virtual queue and Boarding Groups are toadally separate from your FastPasses.

Hoppy planning!

Mommy Frog

Reply
Jan 3, 2020 at 3:13 a.m. keilyn quintero Says...

Hello, is it necessary to stay at a Disney Resort to be able to ride Rise of the Resistance? Since the boarding passes run out so quickly, is it crucial to have that extra magic hour considering they're let inside earlier?

Reply
Jan 3, 2020 at 8:08 a.m. FrogBlog Says...

Hi Keilyn!

No, you do not need to stay at a Disney Resort hotel to take advantage of the Boarding Groups! At this time, Boarding Groups aren't available during Extra Magic Hours. We'd still recommend getting to the park about an hour before the park's official opening time so that you have plenty of time to make your way into the park so you're ready to roll when the Boarding Groups do open up.

Hoppy planning!

Mommy Frog

Reply
Dec 24, 2019 at 2:46 p.m. Lynn Says...

What is a return pass?

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Dec 24, 2019 at 9:33 a.m. FrogBlog Says...

Hi Lynn!

A return pass is issued in some cases if your Boarding Group isn't called so that you're able to return to the ride the next day; you can see a cast member about this or it may populate auto-magically into your My Disney Experience account.

Hoppy planning!

Mommy Frog

Reply
Dec 23, 2019 at 4:36 p.m. Jen Popek Says...

We will be at Disney and Universal Dec 25, 26, 27, 28, and 29. Based on Park opening times (or any other factors) which day do you think would give us the best chance to ride Rise of the Resistance? I was guessing December 25th.

Reply
Dec 23, 2019 at 10:45 a.m. FrogBlog Says...

Hi Jen!

It's going to be a busy time, so it's hard to say, but we agree that Christmas Day may potentially be the best (it's our recommended park that day, but also, we expect many people will be opting for Magic Kingdom that day). Be sure to give yourself plenty of time that morning to get through the gates and ready to fire up the app to join your Boarding Group (generally we recommend an hour in advance of park opening, but since it's a busy time, you may want to err on the side of caution and hop over an hour and a half in advance). May the Force be with you!

Hoppy planning!

Mommy Frog

Reply
Dec 18, 2019 at 3:56 p.m. ejj Says...

What if I have a galaxy S4 phone & the new disney app isn't compatible? Am I out of luck, or is there another way to get into a boarding group? I don't want or need a new phone. Thanks!!

Reply
Dec 18, 2019 at 2:22 p.m. FrogBlog Says...

Hi there!

You are not out of luck - hooray! If you have a friend or family member who can connect you to their My Disney Experience account, they can make a reservation for the both of you. If you are traveling solo, you can hop to a Guest Relations kiosk to join a Boarding Group rather than using the app. Have fun!

Hoppy planning!

Mommy Frog

Reply
Dec 16, 2019 at 12:28 a.m. Carrie Says...

Is the ride Star Wars: Rise of the Resistance already opened? I am confused as it says it will be launched on 17th Dec?

Reply
Dec 16, 2019 at 7:27 a.m. FrogBlog Says...

Hi Carrie!

Yes, Rise of the Resistance opened Dec. 5 at Disney World. Rise of the Resistance will open Jan. 17 at Disneyland.

Hoppy planning!

Mommy Frog

Reply
Dec 15, 2019 at 9:10 p.m. LAinSEA Says...

My father uses a wheel chair for mobility; he can transfer to rides without it, but he cannot stand or walk for a ride wait of 45-50 minutes. How do accommodations for people with disabilities work for Rise of the Resistance?

Reply
Dec 16, 2019 at 8:04 a.m. FrogBlog Says...

Hi there!

Guests with Disney's Disability Access Service (DAS) will join a Boarding Group. Once their Boarding Group number is called, you would have a certain amount of time (usually two hours or less) to return to join the line. If you use DAS, you would talk to the cast member at the ride entrance and then be directed to enter through the FastPass+ line (or issued a time to return to do so). If he does not have a DAS pass, his wheelchair (or ECV) will fit through the queue until it's time to board the ride vehicle and transfer; no need to transfer prior to entering the queue!

Hoppy planning!

Mommy Frog

Reply
Dec 15, 2019 at 8:44 p.m. Deborah Nelles Says...

just one question - i am travelling with a friend in march - i will have the app on my phone - but she will not - but she is listed under my friends and familu - wil we have any problems??? thank you so much - never went off on my own like this - always had kids, while they are grown, with me - don't want to mess up - thanks again!

Reply
Dec 16, 2019 at 7:34 a.m. FrogBlog Says...

Hi Deborah!

As long as she is listed in your My Family and Friends, you should be all set to join a Boarding Group together! One easy way to check beforehand would be to try to make a FastPass reservation for the two of you; if that works, the Boarding Group should, too. If you do run into any issues (which we don't expect you will), be sure to hop by a Guest Relations kiosk and they'll be able to help you out :)

Hoppy planning!

Mommy Frog

Reply
Dec 15, 2019 at 8:04 p.m. Marliyn Says...

Thanks for the clear explanation. I feel much better informed!

Reply
Dec 16, 2019 at 7:35 a.m. FrogBlog Says...

You bet, Marilyn! Thanks for hopping by :)

Hoppy planning!

Mommy Frog

Reply
Dec 15, 2019 at 3:18 p.m. Juli Says...

How do we know how early the park will open before opening hours?

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Dec 16, 2019 at 8:07 a.m. FrogBlog Says...

Hi Juli!

This hasn't been consistent, unfortunately, and will likely continue to change; however, we think getting to the park an hour to an hour and a half before the park officially opens should be perfect.

Hoppy planning!

Mommy Frog

Reply
Jan 16, 2020 at 10:11 p.m. Laura Says...

Hi reading all this info and getting super overwhelmed. We’re going in April and the park opens before it opens? I’m confused by this. I feel bad for the people who go without doing all this research and expect to ride these rides. Craziest thing I’ve ever heard of.

Reply
Jan 17, 2020 at 7:45 a.m. FrogBlog Says...

Hi Laura,

Right now, the virtual line opens up at the official park opening time. However, guests are usually let into the park so they can wait on Hollywood Boulevard. This just gives everyone more room to spread out when it becomes too crowded near the touch points and security stations. The virtual line also requires you to be inside the park, so they're letting people through a bit prior to the park's opening time so that park guests are ready to join once it opens. Rides are not in operation prior to the official park opening, but you can get your Starbucks at the Trolley Car Cafe while you wait! Hope this helps clear things up. Be sure to check this post closer to your trip in April, so you can stay updated on the process in case it changes!

Hoppy planning!

Mommy Frog

Reply
Dec 15, 2019 at 1:48 p.m. Kasey Says...

Hi, Frog!!

I bought the e-tickets through your site. Do you still recommend getting a magic band since they’re already RFID? Could I just use the tickets on the phone to the touch point?

Reply
Dec 16, 2019 at 8:28 a.m. FrogBlog Says...

Hi Kasey!

E-tickets will need to be exchanged at Will Call for a hard ticket prior to entering the park (if they aren't linked to a MagicBand). We toadally love the ease of a MagicBand (especially for things like FastPass touch points), so we highly recommend one! Once the ticket is linked in My Disney Experience, you can link your MagicBand to your My Disney Experience account, and voila! You can learn more about how to do this here, or feel free to respond to this thread or give our Customer Service line a ring at 1 (800) 846-1302 if you have any additional questions!

Hoppy planning!

Mommy Frog

Reply
Dec 13, 2019 at 1:47 p.m. Ray Says...

Do parking lots open early enough for you to drive in and park and get in line in time

Reply
Dec 13, 2019 at 8:36 a.m. FrogBlog Says...

Hi Ray,

Yes, the parking lots are open, and the trams will be running, as well!

Hoppy planning!

Mommy Frog

Reply
Dec 15, 2019 at 4:11 p.m. Sophie Says...

Thanks for the useful information! I can't wait to try it next year!

Reply
Dec 15, 2019 at 4:08 p.m. Sophie Says...

When you are really early, you don't need the tram, because you are neer the entrance!

Reply
Dec 12, 2019 at 6:57 p.m. Molly Says...

Any idea how child swap will work alongside this--or what are your recommendations that way?

Reply
Dec 13, 2019 at 10:40 a.m. FrogBlog Says...

Hi Molly!

The Rider Switch service is available for Star Wars: Rise of the Resistance. You still need to enter the virtual queue. Once your Boarding Group is called, you'll scan in at the ride entrance. Then, look for a Resistance cast member in a mustard & brown vest who will be able to assist you.

Hoppy planning!

Mommy Frog

Reply
Dec 12, 2019 at 3:35 p.m. Ben Says...

If I join a boarding group/virtual queue, may I leave the park and come back when the time is right? Thanks.

Reply
Dec 12, 2019 at 10:57 a.m. FrogBlog Says...

Hi Ben,

You sure may! Once you get a notification that it's your turn, you'll have two hours to return to the queue to hop on.

Hoppy planning!

Mommy Frog

Reply
Dec 11, 2019 at 4:28 p.m. Angelika Peach Says...

My favorite Disney/theme park blog!! Thank you for all the information and inside scoops!

Reply
Dec 11, 2019 at 3:54 p.m. Gabriella ramirez Says...

I love Star Wars and this right here was awesome to read

Reply
Dec 11, 2019 at 9:54 a.m. FrogBlog Says...

Aw shucks. Thanks Gabriella!

Hoppy planning!

Mommy Frog

Reply
Dec 11, 2019 at 3:03 p.m. Bob Says...

This is very useful information, so thank you! 6:30 AM seems awful early to be at the park with your whole family just so you can get a boarding pass to come back to ride sometime in the evening hours. I like this new system, but hopefully after the Christmas season the boarding passes will become easier to get without the hassle and inconvenience of such a early park arrival.

Reply
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