A Step-by-Step Guide to Star Wars: Rise of the Resistance Boarding Groups

Rise of the Resistance Virtual Queue - PinterestStar Wars: Rise of the Resistance is a game-changer. Not only is the attraction itself one of the most technologically advanced that Disney has ever created (utilizing FOUR different ride systems!), but Disney also introduced a virtual queue to manage demand (and to control capacity once Disney's Hollywood Studios reopened after the COVID-19 closure). More recently, Disney began testing a new virtual queue process for the ride Nov. 3, and we frogs checked it out! For the first time, guests don't have to be in the park for the virtual queue's first distribution time, provided that they have park reservations for that day. As of Dec. 20, the second distribution time has moved from 2 p.m. to 1 p.m (which will affect guests hoping to ride when park hopping returns Jan. 1, 2021). Additionally, to maximize the number of riders while adhering to current health and safety guidelines, Disney recently added a clear barrier between the two rows of seats on each First Order Fleet Transport vehicle. This is big news, as this ride has frequently reached capacity since its opening and getting reservations has become increasingly difficult. We've got more details on this process below!

Currently, Boarding Groups are only required for Star Wars: Rise of the Resistance. You do not need one to access Star Wars: Galaxy's Edge (the land itself) or Millennium Falcon: Smugglers Run. The Boarding Group system is subject to change and has been modified a few times in recent weeks as the park reopened — including this recent switch to a 7 a.m. distribution time, which we tested out ourselves! Because you don't have to be inside the park right at its opening time, initial crowds seemed to be much more controlled than they have been in the past. For more info on crowds, check out our reopening guide for Disney's Hollywood Studios.

Now, it's important to set expectations at the outset. Because it's such a popular attraction, there is still a chance you may not get a Boarding Group, even with the park's limited capacity. That said, we want to give you your best chance of success. In this guide, we’ll cover everything you need to know about when to arrive at Disney’s Hollywood Studios and how the virtual queue system works, including how to join a Boarding Group. Grab your lightsaber! Here’s our step-by-step process so you can have the best chance at riding Star Wars: Rise of the Resistance.

Before You Arrive at Disney’s Hollywood Studios

How to Use the Virtual Queue for Star Wars: Rise of the Resistance - Ride Entrance

In order to ride Star Wars: Rise of the Resistance, you’ll need the My Disney Experience app to join a Boarding Group as part of the virtual queue. Be sure to download the app from your smartphone’s app store the night before, so you can have it ready to go first thing in the morning. If you already have the app, update it to the latest version. You don’t want to lose any precious time before the virtual queue opens at 7 a.m.! (Pssst — check out our full guide to using My Disney Experience for even more tips and tricks!)

It’s also very important to add your entire party to your Family and Friends list within the app so that everyone can join the Boarding Group at the same time. Each member of your party must have a My Disney Experience account and be linked in your Family and Friends list, or be a guest (such as small children) that you already manage on your account.

When to Arrive at Disney’s Hollywood Studios

Originally, the virtual queue system opened right at the official park opening time, so our advice was to be at Hollywood Studios for rope drop. However, since the park has reopened, the virtual queue system has been slightly modified a few times. As part of the new test, guests with valid admission and a Disney Park Pass for Hollywood Studios are able to access the virtual queue system at 7 a.m. on the day of their reservation. Disney noted in its announcement, "This can be done before you leave your Disney resort hotel, or wherever else nearby you might be at that time." However, for anyone staying off-site, don't fret! We were able to join a Boarding Group successfully from even 20 miles away.

If you don't get a Boarding Group at 7 a.m., you'll still have a second chance at 1 p.m. (as of Dec. 20). Guests must be inside Hollywood Studios to access this second opportunity, which is subject to availability and not guaranteed. It's important to note that when park hopping returns Jan. 1, 2021, you will need a Disney Park Pass reservation for a chance to ride. Park hoppers will not be able to join the virtual queue, as park hopping hours begin at 2 p.m. 

There is still no rhyme or reason when it comes to figuring out how long it takes before the virtual queue closes. It depends on a number of factors, such as the crowd level or technical difficulties that the ride has experienced. Lately, Boarding Groups fill up within the first few seconds (even with an increase in ride capacity), so you should be ready on your phone before the clock strikes the hour. Our best tip is to start refreshing the app by pulling down on the screen when it's 6:59 a.m., and keep doing so until you see a blue Join button appear. If there is a significant ride delay and less Boarding Groups go through as a result, the second distribution time may have reduced capacity.

Because of this change, there is no need to race to Hollywood Studios before its opening anymore (during the holiday season, the park is opening at 9 a.m.)! We expect this will relieve a lot of stress for frog families in the morning and lessen the initial crowds at the park. If you have an early Boarding Group number, we suggest arriving at the park early because the first Boarding Groups of the day were being called at 9:45 a.m. (before the park opened that day!). We still recommend arriving early regardless of your Boarding Group number, so you can maximize your time inside the park, but now there shouldn't be a mad rush to beat the clock.

What Is a Boarding Group and How to Join to Ride Star Wars: Rise of the Resistance

How to Use the Virtual Queue for Star Wars: Rise of the Resistance - Stormtrooper Officers on Patrol

A Boarding Group is currently the only way to access Star Wars: Rise of the Resistance. Unlike a FastPass+ return time, once you've joined a Boarding Group, you’ll be assigned a Boarding Group number. These Boarding Group numbers are then notified in chronological order when it’s time to return to the attraction and enter the queue. You may get an estimated time wait time (such as 20 minutes or 210 minutes) but otherwise, the time depends on how quickly the ride can accommodate the Boarding Groups before you.

Rise of the Resistance Virtual Queue - Join a Boarding Group Screenshot

In order to join the virtual queue, you'll need to download and access the My Disney Experience app at either 7 a.m. (any location) or 1 p.m. (inside the park). On the homepage of the app, there will be a section named “Star Wars: Rise of the Resistance - Request Access with Virtual Queue.” Click on the Join button. This is where you and your selected friends and family members can join a Boarding Group. Thanks to recent app changes, anyone who has a reservation and is currently inside the park with you should be automatically selected. You'll want to confirm quickly and use your speedy fingers to click through the screens. There are no limits to the number of people who can join a Boarding Group. Disney recommends to select one member of your party to access the virtual queue. If multiple people try simultaneously, that may complicate your ability to secure a Boarding Group.

Disney is still implementing backup Boarding Groups. Once the initial Boarding Groups have been filled, you may be notified that you are joining a backup group (this cut-off Boarding Group number changes daily). These backup groups will only be called if all of the initial planned groups have been called and there is capacity for additional riders. Joining these backup groups does not guarantee access to the ride. A push notification will be sent through the app if your backup group is called.

You’ve Joined a Boarding Group! What Happens Now?

Rise of the Resistance Virtual Queue - Boarding Groups Called Screenshot

Congratulations! Now that you’ve successfully joined a Boarding Group, you can get ready for the rest of your day. If you still want to head to the park early, we'd suggest taking advantage of any rides with low wait times or making a bee-line toward your next priority ride (Slinky Dog, anyone?).

Once you're in the park, you can keep track of your Boarding Group's status through the My Disney Experience app. Be sure to turn your push notifications on so that you’ll receive a notification when your Boarding Group is called! There are also digital boards that display exactly which groups are boarding throughout the park. Once it’s your Boarding Group’s turn, you'll be assigned a one-hour window to return to the attraction’s entrance and check in with the cast members to enter the queue.

Cast members will have to scan your MagicBand or park ticket card, so have those ready to go! We suggest arriving at least 15 minutes before your window closes, as they have added another spot further along inside the queue where they scan your MagicBand a second time. Once you enter the queue, it may be about a 30- to 45-minute wait without any delays until you reach the first pre-show, which kicks off the ride experience. Although, during our most recent visit since they've upped the ride capacity, it only took us 17 minutes! (If you're OK with spoilers before you ride, you can check out the full queue and pre-show in the video Tad shot below!)

If your Boarding Group is a higher number and isn’t expected to be called until later in the day, you may leave the park and return to your hotel to swim in those luxurious heated pools or take a nap. But keep in mind that you'll only have an hour to return once your Boarding Group is called! We suggest staying inside the park so you don't run the risk of missing your arrival window. Also, once park hopping returns Jan. 1, 2021, we aren't sure yet if leaving the park will be recommended, so stay tuned! For reference, we got Boarding Group 58 last time, and we were called around 1:30 p.m., though depending on the day, this same Boarding Group number could be called earlier or later.

If the ride happens to shut down in order to work out some kinks, there is a chance you could experience a delay. Boarding Groups will stop being called, and entry into the queue will be closed if you're not already in line. One time, our Boarding Group was called, but by the time we got to the ride entrance, the ride was experiencing a delay, so we had to wait until it opened back up. Once the ride is up and running again, the order of Boarding Groups will pick up where it was left off. Your return window will be extended if a delay causes you to miss your expiration time, but still keep a close eye on which Boarding Groups are allowed entry.

Joining a Boarding Group does not guarantee that you'll be able to ride Star Wars: Rise of the Resistance.

Other Important Details and Tips About Riding Star Wars: Rise of the Resistance

How to Use the Virtual Queue for Star Wars: Rise of the Resistance - Stormtroopers

  • If you have a DAS card, you’ll still need to secure a spot in a Boarding Group first. Once your Boarding Group is called, you’ll show your DAS card to the cast members, who will direct you to the FastPass+ line.
  • Similarly, you'll need to enter the virtual queue if you wish to use the Rider Switch service, which is available. When your Boarding Group is called, scan in at the ride entrance and look for a Resistance cast member in a mustard and brown vest near the queue for further assistance.
  • You cannot get more than one virtual boarding pass for Star Wars: Rise of the Resistance per day.
  • We've found that turning off Disney's Wi-Fi and using our cellular data works best, along with our speedy fingers, if you wish to get a Boarding Group at the second distribution time. Also, try to find a less crowded spot in the park where there aren't many others around you. If you're off property at 7 a.m., just make sure you have a good signal wherever you are! Move to an area that gives you the most bars.
  • In the morning, set an alarm on your phone for 6:55 a.m. and 12:55 p.m. so you don't froget later in the day! We even suggest multiple alarms to remind you, so you can avoid being on a ride when it's time to join a Boarding Group.
  • Likewise, if you're visiting with more than one person, we've heard of families designating one person as the "time keeper" and one as the "pass getter." The time keeper will watch the world clock on their phone to be able to give the heads up about twenty seconds before the queue opens to the designated pass getter. The pass getter should then refresh that first page repeatedly until the "join" button turns blue — then tap it!
  • Move quickly if you do get past the first "Join" page! Stay speedy as you select your group (which should be automatically selected based on who has a Disney Park Pass to Disney's Hollywood Studios in your party that day). Outside of skimming to select your party, as others in the Frog Pond will tell you, don't waste any precious time reading the text in each step.
  • Try not to be discouraged if you don't get a Boarding Group at 7 a.m., as you can try again later! But also, more and more frog families have shared that they didn't get a Boarding Group at either time, so setting realistic expectations is important.
  • Be sure to have your push notifications on and keep an eye on the app, as you only have a one-hour return window and may need to jump to the queue quickly.

Are you ready to join a Boarding Group for Star Wars: Rise of the Resistance? Do you have any other questions about the virtual queue system? Share in the comments below. 

Related: Our Galactic Guide to Star Wars: Galaxy's Edge at Disney World

Hoppy planning!

Keep hopping, Mommy Frog!
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Jan 20, 2021 at 12:26 p.m. Josh Says...

These tips and tricks DID not work for me. Tried at 6:59 and said boarding was not happening. Literally, as soon as it turned 7, tapped join and said boarding was full. Within 5 seconds, boarding was full... I hate this Virtual Queue as it’s unfair. Traveler over 2,000 miles and can’t get on this ride? Screw you Disney.

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Jan 18, 2021 at 3:18 p.m. Michelle Sircy Says...

Thank you for all of this great information! My question is, I have all of my party on my disney app linked to my party. Do each of them have to have the disney app too and an account, or does having them on mine suffice for snagging a boarding pass?

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Jan 19, 2021 at 8:36 a.m. FrogBlog Says...

Hi Michelle!

If you are all linked as family and friends, you should be able to make a Boarding Group reservation for everyone! One way to test this out is to try to make a dining reservation - if you're able to select everyone in your party, you should be good to go! :)

Hoppy planning!

Mommy Frog

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Jan 17, 2021 at 3:03 p.m. Leeann Says...

On an upcoming trip, we will be trying for boarding passes for Rise of Resistance. My Friends & Family group lists all of my immediate family and some extended family that we often travel with, however this trip will only be two of us. Any chance having a large number of people in my Friends & Family will impact getting a boarding pass for two of us? Hoping a large list doesn't slow it down at 7:00 am.

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Jan 19, 2021 at 9:35 a.m. FrogBlog Says...

Hi Leeann!

If you have the most recent update to My Disney Experience, the app should automatically only select those guests that are in the park for the day (as in, just the two of you :) )

Hoppy planning!

Mommy Frog

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Jan 14, 2021 at 4:03 p.m. Marcel Mazpule Says...

I was able to get a reservation for Rise in Dec but I was staying on property. I'm now going up from Miami on Sat morning and should be at Hollywood Studios by 9am. My question is, will I be able to get a reservation on Rise at 7am if I'm on the road about 2 hours away?

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Jan 14, 2021 at 12:37 p.m. FrogBlog Says...

Hi Marcel!

The distance shouldn't be an issue - we've seen folks on planes a few states a way able to log on and give it a shot from the airport ;) Good luck!

Hoppy planning!

Mommy Frog

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Jan 6, 2021 at 12:42 p.m. Paulo Says...

Just spent 2 of our 3 mornings trying to get a boarding group with no success. Followed all tips, except one, we had multiple people trying as that worked December 2019 when you had to be in the park. No luck this time though, but we did see a red error message after we selected the family names, followed by queue full message about the 3rd attempt before 7:01am. The first day we were able to cancel HS reservation and make one for MK. This 2nd day we will go to HS and try again at 1pm, this time just my son’s fastest phone and fingers. We’re onsite at Coronado. Family in room next to us has had crying kids by 7:01am now 2 days in a row.

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Jan 4, 2021 at 2:27 p.m. Ambar Says...

So i have my own disney experience app, and the 5 other members of my family are linked in a separate account. i won’t be able to get the group for all 6 of us at the same time unless we are linked through disney experience app? or would i be able to select that i want the que for 6 people? do i add everyone to my app?

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Jan 4, 2021 at 2:07 p.m. FrogBlog Says...

Hi Ambar!

If you are linked in the app in your My Friends and Family list, you would be able to select them as part of your group! You do not have to all be in the same account as long as you are connected as Family and Friends. In My Disney Experience, navigate to "My Profile," then toggle over to "Family & Friends List." If you don't see them listed, you'll then click "Add a Guest," and the app will walk you through steps from there. Hope this helps!

Hoppy planning!

Mommy Frog

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Jan 2, 2021 at 2:59 a.m. Sad Chris Says...

There is no guarantee you’ll get in on this. Did all the things and still got put in the back up grouping. Party of two. (Staying on property.) Yada yada yada.

Was later told via a push notification that the ride was fully booked and we would not be able to experience it. That was around 2pm.

We lingered around the park until right before close in hopes some magical way would open up for me and my daughter to ride. No dice. The ride manager or whatever wouldn’t budge. They were on group 198. I was in 202.

Don’t get your hopes up, Manage your expectations, and may the Force be with you.

Also, I hate this process. I guess I’m a fan of getting up early, standing in a physical line, and waiting patiently for my turn. Anything else feels like a lottery. And that is not a way to do theme parks. I came for this ride. And only this ride. Paid all the money. Drove all the hours. Made all the reservations. For a lottery? That sucks.

Poor form Disney. Poor indeed.

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Dec 31, 2020 at 12:31 p.m. Ben Says...

This was kind of annoying. The clock on my phone. still said 7:00 and the queue was full. I know, reduced capacity, popular attraction, etc. But you had to push in under 12 seconds (I made the mistake of reading the screen so that I knew what I was pushing.). I'll try again at 1pm, but this was super disappointing

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Dec 28, 2020 at 6:40 p.m. Lu Says...

We are a group of 13 in 3 different families. Our reservations are linked in friends and family, but I’m concerned that we will only be able to reserve for our own families vs for the entire group. Is there any way to check to see if it will allow you to reserve for the whole group? We want to assign one person but are worried that someone in each family should try. Any recommendations welcomed!

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Dec 28, 2020 at 1:37 p.m. FrogBlog Says...

Hi Lu!

There's not a way to check specifically for Rise, but if you are able to go in and make a dining reservation and link everyone's names, that should mean you're good to go, since that means the system is registering that you're all connected in Friends and Family :) Hope this helps!

Hoppy planning!

Mommy Frog

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Dec 23, 2020 at 12:30 p.m. Scott Washington Says...

Um, what is frog family?

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Dec 23, 2020 at 8:25 a.m. FrogBlog Says...

Hi Scott!

That's us - we're the Frog Family! On the blog, most posts will come directly from one of our family members. Around the site, you'll see us pictured and will see our names around. Let us know how we can help!

Hoppy planning!

Mommy Frog

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Dec 22, 2020 at 1:34 a.m. Lindsay Says...

Hi there! For the 7am boarding group, I know you can request to join from anywhere, as long as you have a park reservation for Hollywood Studios. It then says you need to be IN the park for the second 1pm request time. I have a park reservation for Hollywood Studios, but we won't get to the park until afternoon because we fly in from NY that day. I was thinking having the park reservation would give us an advantage for the 2nd boarding request time, but it sounds like it probably doesn't do us much good if we can't be in the park by 1pm?

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Dec 22, 2020 at 7:44 a.m. FrogBlog Says...

Hi Lindsay!

That's correct; for the second Boarding Group time, you'll need to physically be in Hollywood Studios to give it a go. While the queue opens up at 1, we'd recommend being in the park and on your app by about 12:55 so that you're ready to get started - they go quickly! Since you'll be flying in, if we were in your shoes and riding Rise was a must, we'd look into switching our park passes if possible :) Sorry to be the frog-bearer of bad news!

Hoppy planning!

Mommy Frog

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Dec 21, 2020 at 1:38 a.m. Karensa L Killmer Says...

Sure am looking forward to seeing this live!

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Dec 16, 2020 at 1:54 p.m. SCJ Says...

Great article. Looking forward to using these tips on our upcoming trip. Thank you.

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Dec 8, 2020 at 8:04 p.m. Karen Says...

What happens if you do land a boarding pass for ROR and you have a reservation for something else like Savi's Workshop and your boarding group is called at the same time?

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Dec 8, 2020 at 2:41 p.m. FrogBlog Says...

Hi Karen!

If you find that your Boarding Group return time coincides with another reservation, hop by one of the Guest Relations umbrellas in Galaxy's Edge - they'll be able to help!

Hoppy planning!

Mommy Frog

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Dec 3, 2020 at 12:34 p.m. Mark Broome Says...

It should be set up as a fast pass or reservation that can be set up ahead of time. This eliminates the lines Disney was concerned about and allows visitors to plan their day.

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Dec 3, 2020 at 12:21 p.m. Mark Broome Says...

We are staying at Pop Century and tired getting on the que is like winning the lottery. we tired at 7am and 30 sec gone. we tired at 2pm in the park and nothing again. So on the second day going to Hollywood

Studios, tired again at 7 am with others doing the same from other rooms here....we all did not get in the que.

Staying at Pop Century and tired to get on the queue at 7amand could not get on. Tried again at 2pm...no luck. Now, second day of trying, no luck at 7am. It's like trying to win the lottery! Last hops is at 2pm today. We scheduled two days at HS just to try to get on this ride. What is going to happen when park is at full capacity?

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Nov 29, 2020 at 12:23 p.m. Diane Holdeman Says...

Thank you for the information. We were informed previously about the queue system and did get a boarding group. Now hope it all works out!

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Nov 28, 2020 at 11:18 p.m. Lisa Thomas Says...

We are planning on visiting Jan.2. The park hopper option is available then. I believe we have to have an admission ticket to Hollywood studios in order to try to get in virtual line for the boarding group at 7am. So we have to visit Hollywood studios first. What if our boarding group is late or we don’t get into one at 7am and have to try again at 2pm? It seems like we might not be able to hop to a second park.

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Nov 30, 2020 at 8:09 a.m. FrogBlog Says...

Hi Lisa!

You are correct on needing admission and a Disney Park Pass to Hollywood Studios to be eligible to ride Rise of the Resistance. And our understanding is the same as yours on park hopping, as well - you can begin hopping at 2 p.m., but like you said, if you get a Boarding Group during the second wave, you may have to stay put at Hollywood Studios to ride. You could always try to hop after you ride, but as you noted, your time in the second park may be limited. If you'll be hopping around the rest of your trip, you may find a Park Hopper worth it - if you'll only be there for one day, or think that you won't be hopping much given the circumstances, a base ticket may be the best choice for now. We'll keep you posted as we hear more!

Hoppy planning!

Mommy Frog

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Nov 26, 2020 at 4:39 p.m. Paige Says...

How "nearby" do you have to be to join? I'm a student at UCF and was hopping that I don't have to drive closer to the parks to join and can just do it here from my dorm. Thanks!

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Nov 30, 2020 at 12:17 p.m. FrogBlog Says...

Hi Paige!

We've seen reports of people from Miami being able to snag one - so far, we haven't seen any reports of distance being an issue, so we think you should be all set from UCF! Have fun!

Hoppy planning!

Mommy Frog

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Nov 19, 2020 at 6:20 p.m. C.C. Writer Says...

does anyone not see how ridiculous this is? A 4,000 word essay on how to score a pass on ROTR - WITH NO GUARANTEE YOU'LL GET ON??

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Nov 17, 2020 at 9:12 p.m. Shawn S Says...

I was in Hollywood Studios today and I somehow got a boarding group. Well I'm disabled and I have a sensitivity to sunlight, so when 2pm came and went I started to think I might not be able to do this ride (I was in group 49 by the way). I've never cried in a Disney Park, but I felt like crying then. I was exhausted, I was starting to get blisters, and the stress from all of this brought on mussel spasms. The virtual queue is unfair in general, but it is most unfair to those with disabilities and limitations. If I were to simply join the queue in person or try and get a fast pass, or even use my DAS pass, I know I would have ridden the ride and not pushed myself beyond my limits.

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Nov 3, 2020 at 8:25 p.m. Derek Says...

Hopefully Disney works hardest on getting the ride much more reliable. That's the most frustrating part of being in the queue. I can see them eventually removing the dynamics of some features that breakdown frequently and making the ride less interesting.

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Oct 17, 2020 at 12:50 p.m. La Rae Says...

If the park opens at 10am and we have to be inside the park before securing a spot via the app boarding process, how do we do that and wait to get into the park simultaneously? Not everyone gets into the park right at 10am I’m assuming.

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Oct 19, 2020 at 11:41 a.m. FrogBlog Says...

Hi La Rae!

All of the parks allow guests in a bit before official park opening. We recommend arriving at Hollywood Studios about an hour before it opens to give you ample time to park and get through security. During our last visit, we were in the Rock 'n' Roller Coaster line as we tried to get a Boarding Group :)

Hoppy planning!

Mommy Frog

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Oct 13, 2020 at 2:36 p.m. Paulette Says...

Is there any way to a "baby hand-off" on this ride? How do you handle family members that are too young to ride and still allow other family members to experience this ride?

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Oct 13, 2020 at 11:18 a.m. FrogBlog Says...

Hi Paulette!

Rise of the Resistance does participate in the Rider Switch service. First, you'll need to get a Boarding Group for anyone in your party who would like to ride using the steps in this post. Then, during the time your Boarding Group is called to ride, go with your entire party to the cast member at the queue, and let them know you'd like to participate in the Rider Switch service. The first party will go in to ride, and then the second party of up to three guests utilizing the Rider Switch Service will be eligible to ride afterward. Hope this helps!

Hoppy planning!

Mommy Frog

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Jan 13, 2021 at 3:01 p.m. Sarah Davis Says...

I was wondering this same thing! On Disney website it says ROR doesn’t participate in rider switch but you’re sure it does?

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Jan 14, 2021 at 7:54 a.m. FrogBlog Says...

Hi Sarah!

To our knowledge, yes, Rise of the Resistance still offers Rider Switch! Hope this helps!

Hoppy planning!

Mommy Frog

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Oct 12, 2020 at 5:20 p.m. Jeremy Segal Says...

Kids absolutely loived this ride even though it broke 2 out of the 3 days we went on it / were at this park. With breakdowns you are not allowed to leave the que and each one took 2 1/2 - 3 hours to fix and get the ride running again. Boy what fun.

Regrettably the park does not have many rides either. With the new process of no "Park Hopping" you must stay at this one park or go back to your resort / shop / other. The rides are fun but even with a 13 & 10 year old, they got tired of TOT, TSM and RRC after their 3rd or 4th time each day.

It's a different world out there right now.

While Dis World is still fun, it's not for our family who have been there enough to know this new way is not what we like.

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Sep 29, 2020 at 8:28 p.m. Amanda Says...

Do you have advise on whether or not it is best to be connected to wifi or not? I have heard conflicting opinions on it. Also, does staying on property increase your chances of getting a spot?? Thanks!

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Sep 29, 2020 at 3:41 p.m. FrogBlog Says...

Hi Amanda!

We definitely recommend staying off of Wi-Fi since it can get slow with so many others connecting to it :) All guests have an equal shot at getting a Boarding Group (including those staying off-site). We hope this helps - good luck!

Hoppy planning!

Mommy Frog

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Sep 23, 2020 at 9:11 p.m. Melissa Says...

Hi! 2 questions

We are a party of 10. Can I get a RoR bearding group for all 10 of us? And also I hear conflicting reports on whether to individually select each person in my party when requesting a group. We are linked as family and friends, so do I need to click all ten when asking to join group, or will all 10 be added? Seems selecting all 10 would slow down fast fingers while requesting a boarding group. Thank you

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Sep 28, 2020 at 8:47 a.m. FrogBlog Says...

Hi Melissa!

There was a recent app change that helps large parties - when you go to select your Boarding Group, the app will automatically check the box next to any members of your Friends and Family group who are eligible (as in, they have entered the park for the day). No need to manually select anymore! :)

Hoppy planning!

Mommy Frog

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Sep 22, 2020 at 11:04 a.m. Chris Says...

We tried twice yesterday- to no avail.

After our first unsuccessful try - standing near the entrance after having double-checked with two cast members that I was on the right page and all I needed to do was “hit” join as soon as my clock turned to 10 but not a second early (which I did), I spoke with one of the guest relations representatives stationed in the area to help assuage the frustrations of upset guests. He explained the reasons and process blah blah blah and told me there might have been a glitch or something with my phone so make sure to see some some at a blue umbrella kiosk before the 2 o’clock drop.

We also met several other equally frustrated people trying to get help between 10 and 2. Mostly people like us - a bit older and/or with teens who aren’t super tech savvy staying with friends or relatives.

Unlike what the guest relations rep said, there were NOT kiosks all over the park. There are only two open during the reopening. Both near the front. Once we finally found an open kiosk (followed Kevin’s directions to the closest one- closed; asked nearest cast member for closest tech station/blue umbrella kiosk, walked there... closed; repeat; hurry back to build our droids at droid depot and have some awesome blue milk and interact with the resistance for a bit; then back on track to find the ever elusive blue umbrella people - actual search time: almost 1.5 hours of zigzagging the park not doing what we wanted to be doing but getting really annoyed and physically overheated in the process). Once we found them, they we amazing!!!! We found out nothing was wrong with my phone/settings, I did have the latest version of myDisneyexperience, I was using data NOT WiFi, HOWEVER, because I had not “refreshed” my screen within a minute of trying to join, it probably took my phone longer than other phones to load and link. ALSO, we learned only one of us should be logged into the app, we should use the newest smart phone we have with the strongest charge, AND we would not only need to hit join, we would need to immediately look near the bottom of the page and quickly (repeatedly) hit the next blue button that popped up (either join or continue or confirm) and then (IF WE WON) in super quick succession a third screen would pop-up and we’d need to confirm that one, too, or we’d get a late boarding number or even lose our spot.

So, for the second go round at 2. We did all those things. Got out of line for Toy Mania (we’d stood in it for 30 minutes but it went faster than expected and we were inside the building at 1:45. We did not want to risk slow connection speeds, so we got out of line. We did everything just like the tech guy explained. This time at least we got through to the second screen - within 30seconds (the clockface still read 2:00), instead of just getting the note that says “not currently enrolling Guests” we got a message in orangish-red letters stating it was full. BUT, probably 15 - 20 seconds later we hear two eruptions - one next to us and one up the hill - “Yes!” and “Got em!” One was a younger couple: staying at PopCentury. The other an older couple who’d ridden a few times before: they have WD timeshare. I only talked with three other people who rode the ride yesterday, but they all were staying on property. We decided to stay with friends this time. Between being a group of three and not-staying on property, I’m not sure which is the worse offense for the algorithm, but there’s a lot more to the virtual queue than downloading the app and clicking join.

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Oct 6, 2020 at 1:52 a.m. Bonnie Says...

Chris, I am so sorry that you weren’t able to ride. But you saved our vacation today! Last night I read your comment, and basically used it to warn my four teens that the ride they wanted to do more than anything, probably wouldn’t work out. We are staying off-property and I don’t have any other kind of perk. But I did follow your tips to the letter. My husband stood beside me with some kind of “exact time website” on his phone and did a countdown for me. We made sure we had great cell service and no one else in the family was on the app. The big difference maker that came from reading your comment, was that there would be multiple screens to click through. I literally went as fast as I could tap, hitting “join” or “confirm” without even reading what was said. That was the difference between Boarding group 43 (us) and not getting to board at all ( a family 20 feet from us). Thank you thank you THANK YOU! You are our hero! ????

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Oct 6, 2020 at 12:28 a.m. Lance Says...

Chris, I'm with you on this. The article is annoying because it makes getting a boarding group easy. We've been to the park twice, followed all the steps spoke with guest relations.... still can't get in. In my opinion disney has created a tremendous amount of bad feelings with guest with this ride queuing system. People travel from very far away to want to try this ride and getting on is decided by a roll of the dice. I've seen little kids break down and cry, older non tech savvy seniors befuddled and adults swear. Disney should dump the virtual queue and go back to people lining up to get into their boarding groups.

Reply
Oct 27, 2020 at 5:54 p.m. Tammy Says...

I totally agree with you Lance! My family was in HS a couple of weeks ago. We tried at both 10 and 2 on both of our visits that week and could not get a boarding group. BTW we are DVC members, so I'm not sure that helps. We're tired of getting up early and spending way more time in HS than we'd like to just to be disappointed time and time again with this ridiculous boarding group process. Please Disney, go back to Fast Pass+ and give everyone a fair shot at getting on ROR.

Reply
Sep 17, 2020 at 7:04 p.m. Joe Says...

Question... I have breakfast reservations at Floridian at 8:20...Park opens at 10...How early do you think Ill need to be there to hopefully secure a spot? Thinking i may have to scrap breakfast? tnx

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Sep 17, 2020 at 3:46 p.m. FrogBlog Says...

Hi Joe!

In our most recent experience (on a weekday), it took us about 12 minutes to park and 8 minutes to walk to the entrance of Hollywood Studios and get through all of the screenings and touchpoints; we arrived at the parking lot shortly after 9 and were in the park at 9:30. That said, we'd probably scrap the table-service breakfast that morning so that there's no time constraints to worry over! :)

Hoppy planning!

Mommy Frog

Reply
Aug 30, 2020 at 4:04 p.m. Marisa Purificato Says...

My app is showing queue times at 12 and 2. It’s 12:02 and it’s already full. Does it really start at 10?

Reply
Aug 31, 2020 at 5:30 p.m. FrogBlog Says...

Hi Marisa!

Yes, the Boarding Groups open at 10 a.m. and 2 p.m.

Hoppy planning!

Mommy Frog

Reply
Jul 31, 2020 at 5:35 a.m. Christy Says...

I read you know have 1 hour instead of 2 hours to return to ride. What happens if your time falls on a dining reservation? Thank you!

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Jul 31, 2020 at 10:12 a.m. FrogBlog Says...

Hi Christy!

That's correct; your return time is now one hour rather than two. When you get the Boarding Group, it doesn’t provide you with an exact time initially (it’s more of an estimate guess) and it’ll especially get harder to determine a return time if the ride breaks down. We’d only worry about it until you get your notification, and then suggest making a beeline to a Guest Relations kiosk (which can be found all around the land) if you have a dining reservation in the next hour. If you haven’t gotten a notification but the dining reservation is up next, then we’d check the digital board next to the Frozen theater before you check in to the dining reservation. The board will show you exactly which Boarding Group numbers are being called. If your number is close, then we’d suggest hopping to a kiosk. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Jul 30, 2020 at 4:08 a.m. Jessica Helmick Says...

I hope I win so I can finally take my son to have fun

Reply
May 7, 2020 at 2:27 a.m. Lori Says...

Hello. I am going to Disney World with my kids and grandkids in a couple of months, and can't wait to go on this ride (hopefully the parks will be open by then). All together, there are 11 of us, do we have any chance of getting a boarding group with a party of that size? I would hate to break us up into smaller groups and then have some get to ride and others not able to. Thank you.

Reply
May 8, 2020 at 8:26 a.m. FrogBlog Says...

Hi Lori!

Previously, we have been told that Boarding Groups are limited to 8 people; with a larger party, we'd recommend separating into two smaller groups. If you end up with different Boarding Group numbers, the cast members at any Guest Relations kiosk (you'll find them in Galaxy's Edge too!) can help you merge them so you're all in the same group. Have a great time!

Hoppy planning!

Mommy Frog

Reply
Mar 23, 2020 at 5:18 a.m. Craig Says...

Hi. I will be using a ECV when arriving to Disney Studios. Is their a separate entrance I can enter in order to bypass the 200+ people. I'm afraid I will get stuck in the middle of everyone and they will just block my way in.

Thank you

Reply
Mar 31, 2020 at 8:56 a.m. FrogBlog Says...

Hi Craig!

There is not a permanent separate entrance for ECVs or wheelchairs, but the gates to the far right are often opened for wheelchairs and disabilities in the morning for this purpose. If they are not, you can head to Guest Services on the far right of the entrance (to the right of the monorail exit). At this location, you can request the DAS if you need it and also ask for assistance getting through if you suspect you will have a problem. Enjoy your time at Hollywood Studios!

Hoppy planning!

Mommy Frog

Reply
Mar 6, 2020 at 6:17 p.m. Mary Y. Says...

With the Disney app, does only 1 person try to get a boarding pass? Or does everyone in the party try at the same time?

Reply
Mar 11, 2020 at 3:05 p.m. FrogBlog Says...

Hi Mary,

We've personally been successful with only one person attempting to join a Boarding Group, but it is possible for everyone in the party to try at the same time. If multiple people are trying, it's important that you all are connected as Family and Friends in My Disney Experience and you add everyone to the same Boarding Group party, so you aren't split up into different groups. We've found that it's best to stay off WiFi and use data instead. Good luck!

Hoppy planning!

Mommy Frog

Reply
Feb 28, 2020 at 5:16 p.m. Joanna Says...

We are staying at Boardwalk. If we scan into the park 30 min before opening time and leave right away could we still try to get into a boarding group? I'd rather enter the park then leave back to the hotel and grab some breakfast instead of standing in a crowd in HS!

Reply
Feb 28, 2020 at 11:19 a.m. FrogBlog Says...

Hi Joanna!

You need to be physically present in the park to get a Boarding Group (if you scan in and leave, the option won't pop up for you in My Disney Experience). However, once you join a Boarding Group as the park opens, you are able to leave and return if you'd like!

Hoppy planning!

Mommy Frog

Reply
Feb 24, 2020 at 10:41 p.m. Eyeguy Says...

Great information...Thanks! We are heading to Orlando the end of March. While waiting in line for the park to open in the morning, is there access to bathroom facilities?

Reply
Feb 25, 2020 at 11:46 a.m. FrogBlog Says...

Hi Eyeguy!

Great question, and the answer is yes! Before entering the park, you can find restrooms near the Skyliner hub in the parking lot. The park generally starts letting guests in (without access to rides or stores) about an hour before the posted opening time, and bathrooms on Hollywood Boulevard (including those just inside the main entrance) are open then as well.

Hoppy planning!

Mommy Frog

Reply
Feb 20, 2020 at 5:58 p.m. Slay Says...

Just did Hollywood yesterday. Arrived at 6:30 am. Was approx 50 people back in the line. Of course, my family is looking at me like "what on earth"? Nevertheless, a cast member went down our line not only ensuring we were in straightish lines but also asking if we had active tickets (not vouchers) as, according to him, would hold up the line.

I was thankful for this. Once reaching Manns theatre, there were 2 options Left for Star Wars or Right for Toy Story. It was a brisk walk to the edge of Galaxys Edge. We were stopped here. My family's tix were linked via MDE app on my phone. I turned off my wifi and used cellular data. I kept my screen refreshed. In the hour or so that we stood there, I closed and reopened MDE app a couple of times to ensure it would work properly. At 07:59, everyone was looking at their phone. At 08:00 exactly I was able to request a boarding pass. THIS IS A THEEE STEP PROCESS! In your rush to get a pass ensure you add each person in your group individually, ensuring there is a checkmark next to each person in your group. Cheers erupt 15 seconds later from the hundreds who were successful in crowds of thousands. We got group number 25. The family from Canada next to us were group 58. Luck of the draw. Side note, if you are from outside the US, ENSURE you have your cellular data purchased and tested. This will cut back on your stress. At about 08:00:30, the rope dropped and we entered into Galalxys Edge. We walked onto Smugglers Run then over to Star Tours with about a 25 minute standby line then onto Resistance about an hour later. We rocked our Fast Passes for the other popular rides for the rest of the day. Up EARLY but well worth it!!

Reply
Feb 20, 2020 at 2:22 p.m. FrogBlog Says...

Woohoo! Thanks for sharing with us, Slay - those are great tips, and we are so hoppy to hear that you and your family had an awesome day!

Hoppy planning!

Mommy Frog

Reply
Feb 19, 2020 at 8:41 p.m. Thomas Lee Says...

It sounds a lot easier than it actually is. We went on two separate days and were is the park at or prior to the opening time with the app open and haven't gotten on the ride yet. The first day we didn't get a boarding group by 8:02 a.m. and the 2nd day we were a stand by group 114 (never got above group 90) and we were in the park 20 min. before park opened with app. waiting.

Cell network gets bogged down with so many people accessing right at park opening time.

Reply
Feb 26, 2020 at 1:46 p.m. Christine Says...

We anticipated this and waited in Animation Courtyard. The service is better there.

Reply
Feb 26, 2020 at 8 a.m. FrogBlog Says...

Thanks for the tip, Christine!

Hoppy planning!

Mommy Frog

Reply
Feb 19, 2020 at 5:52 a.m. Javier Santizo Says...

Hi, I purchased a park hopper ticket and plan on going to Hollywood studios and Animal Kingdom. Can I enter the virtual queue when entering Animal Kingdom or do I have to be in Hollywood studios? If I have to be in Hollywood studios can I get into the virtual queue, leave for Animal Kingdom and then come back to Hollywood studios when its time to enter the attraction?

Reply
Feb 19, 2020 at 8:42 a.m. FrogBlog Says...

Hi Javier!

You will need to be in Disney's Hollywood Studios to join a Boarding Group; however, once you've joined, you can leave the park and hop back when it's your turn to ride.

Hoppy planning!

Mommy Frog

Reply
Feb 19, 2020 at 2:40 a.m. Gary Says...

Does joining a queue count against the three allowable Fast Passes?

Reply
Feb 19, 2020 at 8:41 a.m. FrogBlog Says...

Hi Gary!

It does not - the Boarding Group is separate from your FastPass allotment :)

Hoppy planning!

Mommy Frog

Reply
Feb 18, 2020 at 5:23 p.m. Shirley Says...

Hi, me and my family have tickets to Disneyland only, NOT the hopper ticker for the Disney California Experience As well.. Can we still show up at the Disney Hollywood Studios (which is on the California Experience side) area early to scan our tickets So that we can join the virtual queue.

Thanks!

Reply
Feb 18, 2020 at 1:18 p.m. FrogBlog Says...

Hi Shirley!

If you don't have hopper tickets, you'll want to scan in at Disneyland Park to try your hand at the virtual queue. If you scan in on the California Adventure side, that will count as your park for the day, which means you won't be able to hop back over to Disneyland to get to Galaxy's Edge if you get a Boarding Group for Rise of the Resistance :) Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Feb 16, 2020 at 9:06 p.m. Bella Says...

Does the entire family have to be there at rope drop to get on the virtual line or can one person get for the everyone?

Reply
Feb 18, 2020 at 1:06 p.m. FrogBlog Says...

Hi Bella!

Anyone who would like to ride will need to be physically in the park to be eligible to be added to a Boarding Group (the app can tell based on who has scanned in at the turnstiles). So if the whole fam would like to join a Boarding Group, they'd all need to be in Hollywood Studios to join the virtual queue (though just one person can create a Boarding Group for a party of multiple people, as long as everyone in that party is currently in the park and everyone is connected on My Disney Experience). Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Feb 15, 2020 at 2:24 p.m. Dave Says...

If I have a Friends & Family group of 8 people, but only three of us are interested in riding Rise of the Resistance, can I form a Boarding Group of just those three people (assuming all three of us are in the park when I try to sign us up)?

Reply
Feb 18, 2020 at 12:15 p.m. FrogBlog Says...

Hi Dave!

You sure can! Like you mentioned, the three of you wanting to ride will want to be in Hollywood Studios by the time that the park officially opens to try your hand at getting a Boarding Group. Much like with booking a FastPass, you will then manually select your party members to join the Boarding Group, so be sure that you are all linked in My Disney Experience as Family and Friends!

Hoppy planning!

Mommy Frog

Reply
Feb 8, 2020 at 7:27 p.m. Lisa Says...

Hi!

What if the boarding call interferes with my fastpasses?

Lisa

Reply
Feb 10, 2020 at 8:57 a.m. FrogBlog Says...

Hi Lisa!

Since there's generally a two-hour window, you should have some wiggle room - but if you find that you're called during a FastPass time, visit one of the Guest Relations kiosks near the land. They'll be able to help you out! :)

Hoppy planning!

Mommy Frog

Reply
Jan 29, 2020 at 9:28 a.m. SharonS Says...

For a husband and wife, Is it better to use the same account with the same password on two different phones...or to have two separate accounts each with it's own separate passwords? Which makes it easiest and fastest to check in? Thank you!

Reply
Jan 29, 2020 at 2:30 p.m. FrogBlog Says...

Hi Sharon!

We suggest trying on two different accounts to give you two separate chances to try to join a Boarding Group. Ultimately, as long as you both are linked as Family and Friends, either way should work! (Leap and I both have our own accounts, but are linked as Family and Friends and of course, allow one another to make plans for the other in our settings.)

Hoppy planning!

Mommy Frog

Reply
Jan 28, 2020 at 2:02 a.m. Barry Says...

Does my whole group have to be at the park to join a boarding group, or can just one of us go early?

Reply
Jan 28, 2020 at 8:10 a.m. FrogBlog Says...

Hi Barry!

Your whole group will need to be in the park to be able to join a Boarding Group.

Hoppy planning!

Mommy Frog

Reply
Jan 25, 2020 at 11:09 p.m. DM Says...

If I add my husband and my son on the app and they do not have accounts (adding them with the option that says I will manage their plans). Will that work with the virtual queue? And then do I buy their park tickets and link the tickets in the app?

Reply
Jan 27, 2020 at 12:48 p.m. FrogBlog Says...

Hi DM!

We'd recommend first linking your tickets to My Disney Experience and ensuring that you're all linked as Family and Friends (to verify that you're linked, you can try reserving a random FastPass+ to be sure that you can add your husband and son to the reservation! Joining a Boarding Group will follow a similar process). If that works, you shouldn’t have any issues with adding them to a Boarding Group!

Hoppy planning!

Mommy Frog

Reply
Jan 24, 2020 at 12:53 a.m. Elizabeth Andreozzi Says...

My husband and I share a login on the mydisney experience app. I am going to HWS with my 2 kids (not husband). I linked only 3 magic bands and tickets but my husband still shows up as a member of our party. WIll this cause trouble getting a spot? or does it only matter that members of the party who have tickets are in the park. Thanks! trying to avoid early morning scramble. I cant really delete his name entirely because we have plans already for different dates/parks

Reply
Jan 24, 2020 at 9:05 a.m. FrogBlog Says...

Hi Elizabeth!

Once you scan in at the park and try to join a Boarding Group, you'll be able to select which members of your party would like to join a Boarding Group (much like you do for FastPass reservations). You should be able to select yourself and the kiddos without including your husband :) If you run into any questions, enter before the park opens and post up by a Guest Relations kiosk just in case - they are hoppy to help!

Hoppy planning!

Mommy Frog

Reply
Jan 23, 2020 at 6:40 p.m. K Says...

I've never been to Disney! Can I purchase the tickets for my group before the park officially opens, so my whole party can enter at opening time and secure our boarding group?

Reply
Jan 23, 2020 at 4:23 p.m. FrogBlog Says...

Hi K!

The ticket booth will be open prior to park opening, but our best advice is to plan to purchase about 30 days prior to your trip (if you won't be staying at a Disney Resort hotel) or 60 days prior to your trip (if you WILL be staying at a Disney Resort hotel) so that you can book your advance FastPasses! Plus, purchasing in advance will check at least one thing off of your list on your entry morning ;) Let us know if you have any other questions - hoppy to help!

Hoppy planning!

Mommy Frog

Reply
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