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Overview of Disney's Disability Access Service (DAS) Card

by Leap on June 25, 2015 123 Orlando

Disney disability card - Pinnochio at Cinderella CastleWe frogs have received a few questions lately about Disney's Disability Access Service (DAS), so we wanted to provide an overview of it. Figuring out and actually using Disney's disability card can seem daunting, especially if it's your first trip to the Disney parks. You already have plenty to plan from when to visit and where to stay, so we want to offer some guidance for any questions you might have about the DAS.

Disney’s policy and services accommodating guests with special needs changed within the past couple of years. While many have complained about this new system, the change followed widespread reports of abuse by people who were not disabled and using the cards to skip the line. The DAS Card replaced the Guest Assistance Card in fall 2013. Disney World updated its DAS policy in April 2015 to integrate with MyMagic+ and FastPass+.

The DAS Card is the system used in both Walt Disney World Resort and Disneyland Resort. Disney's disability card is assigned to guests whose disability prevents them from waiting in a conventional queue. The card allows guests with special needs to schedule a return time at an attraction so they don’t have to wait in a line for extended periods of time. The guest’s party is also covered under the DAS Card.

Below, we have made a list of FAQs for those who need answers on Disney's disability card:

Overview of Disney's Disability Access Service Card

Disney disability card overview - Magic Kingdom City Hall

Where do I obtain DAS?

Head to Guest Relations located near the entrance of the parks. A cast member will get you started with the registration process if DAS is deemed necessary. Your child or the person who needs the DAS card must be present with you.

How long is a DAS good for?

Disney's disability card is good for 60 days* depending on your ticket entitlement. Most tickets, be they a 5-Day Magic Your Way or a 10-Day Park Hopper,  expire 14 days after the date of the first use. With these tickets, the DAS Cards would be good for 14 days. All members of your party will need to present tickets or MagicBands in order to associate them with the DAS party. Once you obtain the DAS at one park, it is good for all parks.

*Annual passholders can obtain DAS for 60 days.

Disney disability card overview - Guest relations at Magic Kingdom

How does the DAS registration work?

Once you are at Guest Relations, a cast member will determine your need for a DAS card. If they conclude you qualify for one, then they explain how the system works and will start you with registration. You have to take a photo for registration; if you aren’t comfortable with your child’s photo being taken (assuming the child is the DAS Cardholder), then you or another guardian can opt to have it taken instead. You'll need to let them know how many people are in your party. As mentioned above, valid tickets or MagicBands will need to be presented to associate them with the DAS party.

What if I am not comfortable with having mine or my child's picture taken?

Photographs are preferred and are used for identification purposes only, but Disney can take an ID if there is some reason you prefer not to have your photo taken.

Do I need to bring proof of a disability/special needs?

No, you do not need proof — Disney doesn’t have the legal right to ask you for it. However, the more specifications and detail you can give cast members, the better they are able to assist and accommodate you! 

Per the update in April 2015, Disney has provided more information about special accommodations for specific circumstances:

"In unique situations, our Guest Relations staff will discuss special accommodations for persons who are concerned DAS doesn't meet their needs (e.g., those whose disability limits the duration of their visit to the park or limits their choice of attractions)."

Disney disability card overview - Wheel chair parade viewing

Are guests whose disability is based on the need for wheelchairs or scooters eligible for the DAS card?

No. A guest whose disability is based on the need for a wheelchair or scooter does not need a card. Depending on the ride or attraction, the guest will either use the regular queue or receive a return time for the ride based on the current wait. On some rides or attractions at Disneyland, there is a separate entrance. Guests can get more information about each particular ride at guest relations. We also provide this information on each of the ride pages at Disney World and Disneyland (just click on the individual park and then Things to Do).

You can also check out our Full List of Disability Access for Disney World Attractions.

Does everyone of one party need to be present at Guest Relations when the DAS card is given to a party member? 

No, the Guest Relations cast member will speak with the guest (or guardian) for whom the card will be issued. The cast member will ask how many guests are in the party; this number can be adjusted as necessary at Guest Relations.

Once I have registered and received the DAS Card, what’s next?

Time to have fun! While at Guest Relations, a cast member registering you will give you a return time for the first attraction you’d like to experience that will be added to your ticket or MagicBand. Go to that attraction during the allotted time and enjoy! Return times are valid until redeemed prior to park closing. Once you’ve experienced an attraction, you can receive another return time for a different one.

Where do I receive more return times for attractions?

At Disney World, you can receive another a return time for the same attraction or a different one as soon as you finish. Another member of your party can obtain a return time, but the guest in possession of the DAS must board the attraction with the party members. Disneyland has many Guest Relation kiosks located throughout the park where additional return times can be made.

Does the DAS Cardholder have to board the attraction with the rest of the party?

Yes, the cardholder must get on the attraction. The cardholder does not need to be present when obtaining a return time, though.

What if I’m afraid that DAS will not accommodate my needs?

Disney works with guests individually in order to accommodate their specific requests, and provides assistance for a variety of needs and disabilities. Often at times, accommodations will be made at individual attractions if the system is not working at all. If you have any concerns at all, tell a cast member and they will find a way to work with you!

Where are locations I can obtain a DAS Card?

While at Walt Disney World Resort:

Magic Kingdom Park - Guest Relations Lobby at City Hall

Disney’s Animal Kingdom Theme Park - Guest Relations Lobby near main entrance

Disney’s Hollywood Studios - Guest Relations Lobby near main entrance

Epcot - Guest Relations Lobby near Spaceship Earth

While at Disneyland Resort:

Disneyland - Guest Relations at City Hall

Disney's California Adventure Park - Guest Relations in the Chamber of Commerce

Do I have to get a new DAS card at each Disney Park I enter?

No, the DAS card may be used for up to 14 days at any of the Walt Disney World parks, or at Disneyland and California Adventure if issued there.

How many reservations can I have?

You can only have one active reservation at a time. So if you sign up for a ride and then go to a different park, a cast member may not allow you to sign up for another since that is still active. You will have to wait until the allotted time of your reservation passes.

Can I forfeit a reservation? For an example, I grab a reservation for Haunted Mansion, but then decide I want to ride Seven Dwarfs Mine Train at that allocated time.

Yes. All you need to do is go to the attraction you wish to ride, verify with the cast member at the greeter position that it is okay to modify the reservation, and a new return time for the preferred attraction will be issued. Note that the new return time will be based on the current wait time for the attraction that you wish to ride, and any time already passed from the original reservation will be lost.

Also, anyone in the party may modify the reservation, but the guest for which the DAS is issued must be present to redeem the reservation and they must experience the attraction.

How many guests in one party can be covered under the DAS Card?

The maximum is 6 guests per card. If you have special circumstances or any concerns, talk to Guest Relations.

What if I have more than 6 party members?

Special accommodations can be made for groups with more than six guests. Like mentioned above, just talk to Guest Relations.

Can I use DAS for fireworks and parades?

There are no specific reserved areas for guests using DAS. You may still, however, use a FastPass+ for reserved viewing. It’s actually encouraged for you to continue to use FastPass+ with DAS. If you plan it right, it can really work out to your advantage! Guests using DAS with concerns should visit Guest Relations to see what accommodations can be made for fireworks/parade viewing. There are special viewing areas on parade routes and some shows for guests with disabilities, but those cannot be reserved and are on a first-come, first-served basis.

Can annual passholders still get a DAS Card for up to 60 days, like with the old FASTPASS system?

Yes, the parameters of the new DAS system remain the same for annual passholders.

Will guests on "wish trips" also use DAS?

No, guests on wish trips receive a special "Genie Pass" that allows them FastPass+ entry to park experiences.

We hope this overview of Disney's disability card answers your questions about the new program. If you've used the DAS card, we'd love to hear your thoughts about it. Share them in comments below!

Related: Overview of Universal's Attraction Assistance Pass

Keep hopping!

Keep hopping, Leap!
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Comments
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Amanda Jun 25, 2015 at 6:07 p.m.

Is the Guest Relations Lobby @ AK outside the turnstiles? I would like to get there early and deal with this before the park opens. Thanks!

Reply
FrogBlog Jul 7, 2015 at 11:47 a.m.

Hi Amanda,

Yes, there is guest relations outside the park.

Keep hopping!

Leap

Reply
Irma May 18, 2016 at 2:49 a.m.

I need a wheelchair when i go how Many people can go with me in the fast line?

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Robin Oct 11, 2016 at 12:20 a.m.

Wheelchairs wait in line like everyone else, most que lines are now wide enough.

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Josephine Jun 25, 2015 at 11:58 p.m.

i will say this still is such a shame . My son has autism . Not really something that is visiable . A child with autism has a time understanding this is our return time . The crowds thinking of what to do while you wait . It's a challenge for a child with autism

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Momma ra ch Oct 6, 2015 at 1:05 a.m.

My son is also autistic , we went for 5 days in august ... used the Das pass ... it work perfectly for my son... we rode every ride he could handle ,matterhorn ,spacemoutain,radiator springs , the big ones with no problems ... I like the new Das system .. it is exactly what we needed ... thanks disney for helping us thru our magical time there ...hoping to win a lottery so I can aford to go again this summer ... wish and hopes .. momma ra ch

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MooCow Oct 26, 2015 at 5:24 p.m.

The disability doesn't have to be visible, you don't have to present any proof. You just tell the park your son's needs to get a DAS pass so that he won't have to wait in the lines themselves, you'll be given a return time to attend a particular ride instead and can go do something else in that time, and you can still use the regular fast pass system in addition to that to avoid long lines at other rides where the FP is available. My children don't have disabilities so we just plan, start early and use fast passes all day and can avoid long lines pretty easily. We just got back from a 3-day DL trip over a crowded weekend and didn't wait for any ride for more than 15 mins by planning carefully and using fast passes.

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Rob lynch Aug 20, 2016 at 10:31 p.m.

I have an aultisic son. I'm going to Disney in may 17. I think this is a very fair way they are doing things. After all who ever wants to go on the ride should wait there turn. It's nice to have the freedom to have a walk while waiting. Kids need to lean to wait in line for things that's life...after all I bet no one has a problem queuing up for the disabled pass on the first day I bet....when it suits I guess.

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Catherine Brioche Dec 2, 2016 at 10:08 p.m.

I found your comment upsetting and illustrates the lack of understanding people have. My son has complex needs including autism and mobility problems. Queuing at guest services has always been an issue for us. Often my husband and I have to separate whilst he walks around & finds something to distract my son whilst I queue. My son doesn't understand & becomes extremely distressed not understanding why like the rest of the visitors he can't begin the experience immediately. He becomes distressed and angry & very difficult to manage in queues. It is a constant battle and because we don't want him to miss out we persevere. I'd love to be in a position where we could stand in a queue for hours. People don't realise how lucky they are to have that choice.

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R. Owens Jan 20, 2017 at 1:41 a.m.

Thank you for honesty Catherine. I agree with you completely. Our youngest of 5 has Trisomy 21 and is on the ASD Spectrum amongst other issues. He truly can not understand many things (such as waiting in long lines). These passes are life savers with him. Without such an option, our older kids would not have the opportunity to experience things such as Disney either, because it is too stressful for all of us (especially our youngest). He ia also a child that will wander off because something caught his attention, but he can not verbalize his wants or needs, so being able to keep him in a stroller while we wait is essential to his safety. Thank you Disney for striving to make the trip "magical" for everyone.

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Julie Burr Jun 11, 2017 at 4:20 p.m.

Yes! I have 2 kids with special needs. One has SPD and the other severe anxiety. I understand that there was abuse of the system going on but this doesn't help those who struggle in these other areas like autism and SPD. My sister has several kids with Autism and TS and they have never been able to go to Disneyland because of this. It breaks my heart.

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Christine Jun 26, 2015 at 11:28 a.m.

Sadly this policy does not truly consider the needs of many disable people. My child has cerebral palsy and uses a wheelchair for mobility. Because of her fatigue she can only last at the park for a few hours. The only policy allowed us to make the most of that time. With the new policy we will be waiting around quite a bit - so it won't be on an actual line but it's still a wait and there's not much she can physically do except sit around. What a shame because Disney was our regular vacation spot - we've been many times and even bought a timeshare in Orlando. This is a huge step backwards. What a disappointment.

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Lee Feb 19, 2016 at 3:35 a.m.

I agee..I lost my leg in Iraq..it's shameful the way you're treated now. I gave my season passes of 10 yrs up.

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Willow Jun 13, 2016 at 2:25 a.m.

It says "In unique situations, our Guest Relations staff will discuss special accommodations for persons who are concerned DAS doesn't meet their needs (e.g., those whose disability limits the duration of their visit to the park or limits their choice of attractions)."

So your situation is covered.

Reply
cynthia wagner Jun 29, 2015 at 10:11 p.m.

please help me! we are going on our first ever family trip to orlando or anywhere. My husband is disabled and I am trying to get all of our tickets and such ahead of time.There is 7 in our group and my husband is on oxygen but he can take it off but he can not walk the park it would be too much we want to be able to go everywhere and do it all but will not have but a day to do it so can I have any information you can give so I can get this all done before we come in november this year. I am going crazy trying to weed through all the costs what we need and so one

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FrogBlog Jul 2, 2015 at 3:58 p.m.

Hi Cynthia,

I would recommend calling ahead of time and asking what arrangements can be made, or heading to Guest Relations as soon as you enter the park to figure out what accommodations, if any, can be made. Disney has guides on what rides are accessible to those with disabilities and as far as parades/fireworks go, there are reserved spots for those with disabilities. They are first-come, first-served, so arrive early!

Here are guides that can help you figure out what attractions are accessible and easy to get to:

https://disneyworld.disney.go.com/media/wdw_nextgen/CoreCatalog/WaltDisneyWorld/en_us/PDF/magic-kingdom-guide-guest-disability-november-2012.pdf

https://disneyworld.disney.go.com/media/wdw_nextgen/CoreCatalog/WaltDisneyWorld/en_us/PDF/disneys-animal-kingdom-theme-park-disability-guide-november-2012.pdf

https://disneyworld.disney.go.com/media/wdw_nextgen/CoreCatalog/WaltDisneyWorld/en_us/PDF/disneys-hollywood-studios-disability-guide-november-2012.pdf

https://disneyworld.disney.go.com/media/wdw_nextgen/CoreCatalog/WaltDisneyWorld/en_us/PDF/epcot-guide-guest-disability-november-2012.pdf

All Disney hotels have accessible rooms available to make things easier for you; you just need to request them when you reserve a room if you decide to stay on-site (there’s also convenient transportation to the parks).

Make a list of what is priority for your family; we have touring plans for each of the parks to help you make the most of your time! Let us know if we can help with anything else.

Keep hopping!

Leap

Reply
Bobby Jul 12, 2015 at 9:54 p.m.

So when, I an a to Orland I needed a electric scooter there are a lot of companies that will rent thrm,to you and drop them off and pick them up at your hotel if you are staying in disney property. All of the buses are accessible so that is a good thing and disney tried really hard to keep your party together. Of course this means you may have to wait for,the next bus. But all in all it wasn't too bad

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Stephanie Spowart Jul 12, 2015 at 7:43 a.m.

As a disabled person myself who enjoyed several trips to Disney before and after I became physically and mentally disabled, I am stunned at the new disabled pass. Why has Disney listened to the few 'uneducated' people that see someone so called jump the queue when they are not physically disabled, but may have autism for example and then complain that the person they saw had "nothing wrong with them" and they abused the system. As a Disney employee as given the pass knowing the disability, shouldn't Disney be updating their disability access budget explaing this to the ignorant few public rather than listening to them and spoiling the few special days a disabled person can have? Disney are actually saying - in my opinion - that their staff are giving the disability access cards to anybody - which I am sure is incorrect. If these people who feel that they have had to queue is unfair, then I for one would love to swap places. I'll happily queue for a couple of hours being pain free, able to stand and not be fatigued. They can get on the ride first, but they can have the disability too. I'm sure they would recall that complaint. Gutted that Disney has chosen to go backwards with their policy. The lack of understanding you are displaying to the range of disabilities that are not just physical is disappointing. I hope all the charities that send disabled people to Disney for a once in a lifetime trip and every disabled person now complains. Will you listen to us?

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Colleen Feb 20, 2016 at 5:58 a.m.

Families were hiring people with disabilities to tour the park with them, so they could use their disability card. Other people were posting online how to get a card, even if they weren't disabled.

When you see two families, with 5 kids between them, both with the cards, and the whole family running around (literally), all day, it's clear they don't have a physical disability. You can tell that none of the kids had autism. They happily went into many crowded places, like restaurants and waited (we bumped into them all day), so it wasn't a crowd issue....so, if it isn't mobility, and isn't crowd/waiting, then they don't need the accommodation.

Yes, this was really wide spread.

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Marina Mar 9, 2016 at 6:54 p.m.

Im sorry, but I can run around all day long, and dont feel any pain. I'm a athlet, run 6 miles 3x a week, work out, play volleyball, tennis and everything. But a suffer from serious pain if I stay stand still for more than 5 minutes, since I have reflux within the saphenouns vein, my legs start to swell, become numb and I feel terrible pain. So, am I lying, just because I look like a "heathy" person?

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Meg Apr 2, 2016 at 4:58 p.m.

Thank you, Marina! I've had various issues with my legs since I was very young and while I look healthy, and can walk (usually) quite well, people always assumed I was lying. I have the same problem in that I feel extreme pain if I stand for too long so this new pass is actually quite good for me as it allows me to sit down and wait, rather than having to que up.

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Karen Apr 28, 2016 at 3:54 p.m.

Wow, your comments are very rude and offensive. My daughter is almost 7 and had ASD. Guess what, she goes into public places and crowded spaces. Know why, it's what we expect from her and add her parents we do everything we can to make sure she's not overly stimulated.

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Lorin Jun 21, 2016 at 8:03 a.m.

It's the lack of knowledge and ignorance like this that makes people like me without visual disabilities feel guilty for being disabled. I'd give anything to not have arthritis of the spine. Because thethe vertebraes are fusing, I experience extreme pain after walking or standing for long periods. It when hurts to sit most of the time. But since I look healthy, maybe I should just stay home, rob my kids of the chance to experience things like Disney so people like you don't assume I'm faking it & give me the dirty looks I'm now accustomed to. Would that make you feel better?

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Danielle Nov 15, 2016 at 10:51 p.m.

You know, your comment makes me feel like crying. My 5 year old son looks typical a lot of the time, but he isn't. In fact, we are always thinking about what he can handle and what to do if he starts to fall apart. And if he does fall apart, it usually looks like a spoiled best tantrum. But listen, you'll have to take my word for it. He's disabled and he needs us all to make a little space for him. I understand that knowledge isn't always easy to come by, but I hope you somehow get what you need to show compassion to everyone.

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Rebecca Hein Jul 27, 2015 at 5:52 a.m.

Hi! I had a few questions about how FastPass+ works with the DAS card. Mostly, just that - how! I know fairly well the ins and outs of both services, but using them together seems messy. I'm going to WDW in November with my daughter (4), but I'm thankful to say that I'm the one in need of the pass. I have chronic panic disorder and chronic anxiety disorder, and regulalry take sedatives for spells. Crowds are a big trigger - speed and quiet time would both be needed. Has anyone else gotten a pass for mental disorders such as these?

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FrogBlog Aug 5, 2015 at 1:09 p.m.

Hi Rebecca,

Using DAS and FastPass+ does require a lot of planning, but if you get it right, it can work out to your favor. Plan out your day with what attractions you want to experience for that particular day and in what priority. Schedule your three FastPass+ for the busy times at the park and for priority attractions. Once you get to the park, if you are able to get DAS, then use it to receive return times in between your FastPass+ return times. It takes a lot of time configuring and planning, but if you schedule everything correctly, it’ll save you a lot of time and you’ll basically never have to really wait in much of a line.

Here’s an example:

If you’re planning a day at Magic Kingdom, you might decide to choose Splash Mountain, Peter Pan’s Flight and Seven Dwarfs Mine Train for your tree FastPass+ reservations (you can choose any attractions you like, this is just an example). When going to your first FastPass+ reservation, drop by another attraction you’d like to experience, such as Under the Sea ~ Journey of the Little Mermaid and get a DAS return time. Ride your first FastPass+ attraction and then go to your DAS return time. Repeat the process. The goal is to have a DAS return time in between FastPass+ reservations.

Hope this helps! As far getting a DAS card for those types of disorders, supply the Cast Member at Guest Relations with as much detail and information as possible about your disorders. You aren’t required to show them doctor’s proof, but it could help – it’s completely up to your discretion. Disney assigns DAS when they deem necessary and is designed for those who cannot wait in a conventional queue environment due to a disability. So it is worth a try!

Keep hopping!

Leap

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Miranda Compton Apr 9, 2016 at 10:22 a.m.

Thanks Leah! This was very helpful and answered my question perfectly!

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Kristen Aug 17, 2015 at 5:45 p.m.

When did this policy actually change? Are they still giving out the "`skip the line passes?" My coworker was there at the end of April and they just skipped the queue the entire time. Her cousin has down syndrome and lives in Florida so she just joined them for the day so they wouldn't have to wait in queue. In my opinion this is kind of cheating the system, because her family of 5 would not have gotten this without the cousin.

My 2 year old has cerebral palsy, cannot walk and gets extremely upset when not moving. What would I need to provide to get the DAS?

Kristen

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FrogBlog Aug 24, 2015 at 2:54 p.m.

Hi Kristen,

Disney changed its policy for accommodating guests with disabilities in October of 2013. The Guest Assistance Card was replaced at this time (it allowed guests with disabilities, who could not wait in a conventional queue, to skip the lines). Although, Disney does look at each individual case and makes accommodations based on what they deem necessary for the guest to enjoy their time at the park.

You are not required to bring doctor’s proof to receive DAS, but it might help if you are comfortable with it. Explain as much detail and information as possible about your child’s disability to the Cast Member at Guest Relations. The more you provide, the better they are able to assist you!

Hoppy planning!

Mommy Frog

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Jen Mar 29, 2016 at 8:51 a.m.

My husband has severe degenerative disc disease in his neck and back. Standing still and sitting are two of the most painful positions he can be in. Luckily, he teaches for a living and can pace in front of the classroom while lecturing. He hasn't even been able to participate in his college's graduation ceremonies the last few years (which are mandatory for staff) because he cannot sit that long. His pain specialist Dr. has excused him from this obligation. Walking is not an issue...just sitting and standing. Would he qualify for the DAS card? He has plenty of medical documentation he'd be happy to bring.

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FrogBlog Apr 6, 2016 at 12:46 p.m.

Hi Jen,

You can definitely try for the DAS card. Give as much detail as you’re comfortable with and it doesn’t hurt to bring medical documentation if you’re OK with it.

Keep hopping!

Leap

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Stacy Apr 11, 2016 at 5:26 p.m.

We are at Disney now and my dad has a similar problem. He can walk fine but not stand. We got the pass at MK guest relations and then didn't even question it. You shouldn't have a problem

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Melody Sep 21, 2015 at 5:04 p.m.

I'm suprising my girlfriend with a trip to Disneyland, which I wouldn't not have originally planded if I didn't find out about this DAS. I have plantar fasciitis, so I can't stand for long periods of time. Therefore I can't wait in lines on top of walking around and standing in the park without feeling excruciating pain after a half hour or so. My disability isn't visible at all, so I'm afraid that the park won't give me DAS, or will maybe force me to rent a wheelchair or something. Hopefully I don't make this trip to Disneyland and find out I'll have to be in pain all day or sit down every minute in the lines like I usually do.

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FrogBlog Sep 24, 2015 at 8:49 a.m.

Hi Melody,

The best thing to do is speak to the cast members at Guest Relations when you first arrive at the park. Bring a doctor’s note if you're comfortable with it and use details as much as possible. It's possible you won't be given DAS and instead, asked to rent a wheelchair/ECV. Prepare yourself for this if that’s the case! Disney does its best to accommodate guests on an individual basis, but if they find a solution without having to use DAS, then they probably will!

The majority of the attractions at Disney do offer accommodations for wheelchairs, so don’t feel down if you have to take that route. You’ll still have fun and can enjoy the park!

Keep hopping!

Leap

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Maryann Oct 5, 2015 at 12:27 a.m.

My daughter will be going on a school trip to MK and she needs a DAS. I will not be there with her. Can she still obtain the card for herself?

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FrogBlog Oct 6, 2015 at 10:40 a.m.

Hi Maryann,

She should be able to obtain it by herself. You have to be at least 14 years old to enter the park alone, but if it's a school trip, then I am guessing there will be plenty of supervisors/teachers there. It might help to have a supervisor/teacher there with her at Guest Services when she's obtaining the card. It also couldnt hurt to have a signed note from you.

Some tips:

  • Write details and everything down she needs to say to the Cast Members; it might make it less scary and frustrating for her to explain why she needs the card.
  • Have her take a doctor's note if you (and your daughter) are comfortable with it. This could also help, but is not necessary, though.

If you’re still unsure, call Guest Services at (407) 560-2547 and they’ll be able to give you the official word!

Keep hopping!

Leap

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Kim Oct 7, 2015 at 8:15 p.m.

I will be at WDW this next week I'm really not understanding this DAS card thing I have severe fracture on top of my foot and I am in a air boot and had to rent a scooter for our trip I can walk or stand for no more than 15/20 mins most ride wait time going to be longer than that not understanding how I'm going to be able to not have to wait 45 mins in a line

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FrogBlog Oct 8, 2015 at 11:12 a.m.

Hi Kim,

The DAS is generally not assigned to those who’s disability is solely based on the necessity to use a motorized scooter/wheelchair. Most attractions offer an alternate entrance or queue designed specifically for those with wheelchairs/scooters. You should be able to wait in line on your scooter for almost all attractions! You can check out the disability accommodations of each Disney World attractions by reading our other post: https://www.undercovertourist.com/blog/disney-world-disability-access-attractions/

Keep hopping!

Leap

Reply
Erintwinmom Oct 14, 2015 at 1:26 a.m.

Hi will be taking disabled twins for a day in Disneyland this summer, I know that they will only issue one das to the family. My question is I noticed their are no wheelchair accessible rides in fantasy land, can I have both a das and a wheelchair return time?

Reply
FrogBlog Oct 23, 2015 at 8:26 a.m.

Hi there,

Check out this list of rides and accessibility:

https://disneyland.disney.go.com/guest-services/mobility-disabilities/

There are some rides/attraction in Fantasyland that you can stay in a wheelchair (carousel). Some, you have to transfer from an electric conveyance vehicle into an available wheelchair.

A guest whose disability is based on the necessity to use a wheelchair or scooter does not need DAS. Depending on the attraction, guests utilizing a wheelchair or scooter will either wait in the standard queue or receive a return time at the attraction comparable to the current wait time.

Many Disneyland ride lines cannot accommodate a wheelchair (being built in the 1950s), so you might get a time to return. Almost every line in Disney California Adventure was built to accommodate wheelchairs, so people in wheelchairs can wait in the normal line with other guests.

If your child/children qualify for a DAS (perhaps they have other disabilities besides their physical limitations?), they can use the DAS (and likely the return time for a wheelchair for other rides), and they can also use these in conjunction with FastPasses for rides that have a Fast Pass. I would utilize Fast Pass for the rides that have that option and save the DAS or wheelchair return for other rides.

Keep hopping!

Leap

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Daniel Oct 22, 2015 at 6:57 p.m.

Just returned from WDW after spending four days. I am 100% total and permanently disabled based on mobility issues and rented a scooter for the trip. Based on Disney web site, I did not apply for a DAS as it noted that one was not necessary if disability was mobility related. I visited several attractions and asked for a return time based on the disability and was denied because the Magic Band was not coded with the DAS code. On one particular attraction, the attendant asked if I was disabled and then asked what my disability was. When I explained that I had mobility issues based on a disease and complications, she stated that I could stand, not ride the scooter, but stand in the que and wait like everyone else. Needless to say, I was shocked at the questions and response. I asked for a manager. The manager stated that mobility issues were not generally considered a disability. Further, she stated that I would not be granted a DAS because mobility disabilities were not considered sufficient to grant the DAS. In addition, she stated that if I had cancer, I may be considered for the DAS. She went on the explain what the attraction attendant should have said. My son interrupted her by confirming what the attraction attendant had stated, not what she should have said. Disappointing at best. I went to the Guest Services facility at Magic Kingdom and encountered a line that was at least 50 deep. Decided with the limited time we had at the park it wasn't worth the wait.

Our experience at Universal Orlando was completely different as they were extremely accommodating.

I understand the need by WDW to eliminate, as best they can, the abuses of the DAS. However, in doing so I believe that they have not provided equal access to the attractions as a non-disabled person. It is even more disturbing when individuals/employees make statements and ask questions that are clearly in violation of Federal and State laws.

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Heidi malthaner Nov 10, 2015 at 1:18 a.m.

We are traveling from Spokane, Washington to WDW in December. Our 28 year old son, is autistic, and unable to wait in the lines. This will be our 4th visit to Florida but the first visit with the new DAS system. We are afraid that he won't be able to "change" to the new system because he knows how we always "entered through the exits". I am hoping they will let him do it the old way, since change is so difficult for him. Any thoughts or helpful advice?

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FrogBlog Nov 19, 2015 at 2:02 p.m.

Hi Heidi,

Definitely express these concerns to the cast members when you’re at guest relations. Give them examples and details, discuss how you used the system in the past and how it worked well for your son. Disney makes accommodations based on your needs, so if you express any legitimate concerns with them, they’ll do their best to make sure you receive necessary help!

Keep hopping!

Leap

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Louise Nov 18, 2015 at 11:49 p.m.

we have visited WDW 6 times over the past 20 years. We have always used the GAC which worked great. In the early days you got on each ride via the exit with little wait times. It then changed to joining the fast pass queue with up to a 30 minute wait which was also fine for our child with autism. However our last trip in July 2013 universal had changed their system to the get a ride time to return. And only allowing one return time at a time. This was a total nightmare. We ended up spending most of the day just wandering around. My son cannot take the heat well and was getting more and more frustrated. His routine is to start at the beginning of the park and work his way round in order of rides as they come. So walking past rides was freaking him out and all the "virtual waiting" was really not working for us. We are visiting again next year and to be honest I'm dreading it as now all the parks operate this system! I have read about extra accommodations to be given re entry passes. Do you know what these are and how they work?

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FrogBlog Nov 30, 2015 at 9:03 a.m.

Hi Louise,

I am not sure about the re-entry passes, but it sounds like you could be a contender for the GAP at Universal. The GAP will give you immediate access to the alternative queue without having to do the virtual waiting. The process can be strenuous to get the pass because you have to meet with a supervisor and explain why the AAP isn’t working for you. But it could be worth it and make your vacation much smoother and fun for everyone.

Keep hopping!

Leap

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Matthew Dec 11, 2015 at 3:52 p.m.

Hi! I had a question if I would be a candidate for the DSA? I previously had a spinal injury which I was told by doctors I can not perform any type of physical activity, or stand for long periods of time. The lower part of my back begins to swell if I move too much too. I also have severe tendinitis in my left knee. The conditions from both my back and my knee restrain me from moving all too much. I can move for about 10 minutes before asking my family for help, leaning on them, or sitting. I am taking medication which comes with several symptoms including: weakness, drowsiness, and anxiety. I really want to enjoy my visit at Disneyland during this time of the season as I have not been able to do so. I don't want my conditions to stop me from not visiting. What is the best thing for me to do? I can bring my medication and doctors notes as proof of my conditions.

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FrogBlog Dec 17, 2015 at 10:46 a.m.

Hi Matthew,

It doesn’t hurt to try for the DAS and bring your proof! However, just be prepared in case your recommended to use a wheelchair or ECV. A lot of times if the disability has to do with mobility/standing, it’ll be recommended you try out a wheelchair or ECV. Best of luck, and hope you enjoy your trip!

Keep hopping!

Leap

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Julia Dec 13, 2015 at 4:59 p.m.

I have really bad anxiety and crowd problems, and want to go ask in guest relations about the disability access services, but the social anxiety makes it difficult for me. I don't want to have to ask my family members to do so for me, I just don't. Also while trying to plan what to say to them I have anxiety about getting a rejection. What do I do here? I'm uncomfortable providing medical documents, but it is a medical need. I'm just lost on how to express and make them understand.

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FrogBlog Dec 17, 2015 at 10:46 a.m.

Hi Julia,

The best you can do is try to explain your situation and why you need accommodations for it. They’ll try their best to accommodate you and make sure you have fun at the park!

Keep hopping!

Leap

Reply
CAB Dec 22, 2015 at 4:14 a.m.

My son is an amputee and qualifies for the DAS card. Before the rule changes he was given the " skip the line" pass. He cannot walk through the park for very long without pain. Do u think that they will make a special accommodations for him? He only rides about 3 rides at each park and we are done.

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FrogBlog Dec 23, 2015 at 7:27 a.m.

Hi there,

Disney will make accommodations on a need-by-need basis, so it certainly does not help to present your son’s case to Guest Relations. They’ll do their best to work with you and figure out a solution!

Keep hopping!

Leap

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Jessica Jan 23, 2016 at 2:46 a.m.

Hi! Ok I'm slightly confused. I have severe fibromyalgia and my fiancé and I are coming down in April with our family. 8 of us total. So I would have to go back to guest services every single time I want to go on a ride with long waits? I can not stand for a long period of time as per my legs go numb and give out. If my daughter wants to meet Anna and Elsa does it work for that also? I would love to not have to use a wheelchair but if I have to go back and forth to guest services that's so much more walking and so time consuming. Please explain this to me. I really don't want our "familymoon" to be ruined bc of how sick I feel. These past three years have been hard enough! Lol and I don't want an invisible illness to keep me from that either

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FrogBlog Jan 29, 2016 at 10:43 a.m.

Hi Jessica,

If you receive DAS, you won’t have to return to guest services every time! All you’ll have to do is visit a Guest Relations kiosk located throughout the park to receive a return time for an attraction. Yes, DAS does work for all the attractions that offer Disney’s FastPass+ services. In fact, to meet Anna & Elsa, I would recommend getting a DAS return time as soon as the park opens. Hope this helped!

Hoppy planning!

Mommy Frog

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Stephanie Jan 28, 2016 at 7:29 p.m.

Hi

Thank you so much for this information, it's certainly looking like the perfect option for my husband- so I'm really hoping he'll qualify. He suffers from ulcerative colitis which means he not only needs the toilet urgently but he becomes extremely anxious if he is in a situation where he feels he does not have access to a toilet. Therefore being trapped in a queue is a nightmare for him. We don't expect to queue jump and are perfectly happy to wait our turn, just not physically in the line. This is what I perceive to be the difference between him and a wheelchair user, being in a wheelchair doesn't mean you can't wait inline.

We pay to use a system like this at Legoland and love it, if there's an hour wait, we wait an hour - just not trapped in a queuing system.

I will try to get a doctors note to give us a fighting chance as I really want him to enjoy the trip as much as we do.

Thank you again for the info!

Reply
FrogBlog Jan 29, 2016 at 10:43 a.m.

Hi Stephanie,

Not a problem! You aren’t required to bring the doctor’s note, but it can certainly help. Have a wonderful trip!

Hoppy planning!

Mommy Frog

Reply
B Aug 12, 2016 at 7:27 p.m.

Hi

My husband also has ulcerative colitis and this would greatly help his anxiety at waiting in line all that time. I just wondered if the condition granted your husband a DAS?

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Robin Jan 31, 2016 at 1:33 p.m.

My daughter and grand-son just invited me to join them in March for their visit to Disney world. I have multiple cardiac issues that make both walking and standing in line very problematic. i also tire very quickly and frequently suffer from angina and shortness of,breath. Is this a "mobility issue" or would it qualify me for a DAS? Also, are there metal detectors in the park? I have a pacemaker and can not go through a metal detector.

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FrogBlog Feb 11, 2016 at 12:33 p.m.

Hi Robin,

You might be suggested to rent a wheelchair or ECV, but you could always try for DAS. Yes, there are metal detectors at each of the four theme parks!

Keep hopping!

Leap

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Grace Feb 14, 2016 at 8:30 p.m.

Do you think someone who can't deal with stairs would qualify for the DAS? I will obviously go to Guest Relations to ask anyway, but we don't have any problems with waiting in lines or standing or walking, just stairs, which has kept us from doing Jungle Cruise and Big Thunder Mountain Railroad at DL before.

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FrogBlog Feb 26, 2016 at 11:12 a.m.

Hi Grace,

DAS is reserved for those who cannot wait in a conventional queue, so DAS might not be a fit. However, if you have difficulties with stairs, most of the attractions make accommodations for this; you just need to ask a cast member and they’ll be happy to help!

Keep hopping!

Leap

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Rebecca Berry Mar 6, 2016 at 7:55 p.m.

Hello! I have been trying to research what happens with a special needs toddler (age 2) at Disneyland. Two year olds do not need a ticket, so how does DAS work for them? I am wondering if DAS at Disneyland is now electronic? I've read so many different things on the web, but I can't seem to find the answers to my questions. By chance do you know? Lastly, have you heard of any resources for learning American Sign Languagy (ASL) signs for Disney characters? I've been googling and looking online, but I can't find any info with ALL the characters. Thanks so much for your help!

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FrogBlog Mar 11, 2016 at 9:26 a.m.

Hi Rebecca,

The DAS should still apply for your 2-year-old. Yes, the system is now electronic. Here is a video of ASL signs for some of the famous characters: http://www.deaftv.com/asl-nook-disney-in-asl/

Keep hopping!

Leap

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Cathy Mar 8, 2016 at 11:37 a.m.

Hello, just wondering if you can get the DAS pass from Disney hotels so you dont have to wait on the day at the parks. Thanks :)

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FrogBlog Mar 8, 2016 at 1:36 p.m.

Hi Cathy,

No, you would have to do it in the parks.

Keep hopping!

Leap

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starla Mar 9, 2016 at 5:21 p.m.

This was interesting and educational. All people using/in a wheelchair are NOT equal.

My mom uses a scooter due to a bum hip and knee and can wait in line forever (although she complains)

I on the other hand, am sick and THAT is why I use a wheelchair (i have my own since well I am sick). I have yet to see Disney fireworks, for I am too wore out by then and have gone home. Standing in line, in the heat, for 60 mins, would put me in the hospital (why we only go during the cool season and first thing in the morning) . I been a passholder for years and my last visit was the first time I heard about DAS. Usually if there is a 30 or more wait, I just bypass that ride (unless it is all inside like Soarin or TheLand). We are going again in April and I am looking forward to trying this and seeing if I can get on a ride that I normally cant, due to the wait.

So that being said my question LOL. Do I tell them what is wrong with me and bring a print out of what can cause my illness to flare up and become serious (heat, lack of sleep, catching a cold/flu etc)

Or do I just go in and say I need a DAS?

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FrogBlog Mar 10, 2016 at 9:20 a.m.

Hi Starla,

Generally, the more information you provide, the better, but how much you share is up to you.

Keep hopping!

Leap

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Marina Mar 9, 2016 at 6:33 p.m.

First time I've been to Disney, I used the Guest Assistance card, and for me it was perfect. I have reflux within the saphenous vein, and cannot stand for too long without moving. So I just went to the ride and entered the special line with less waiting.

Now that this DAS Card I can scheddule ONLY ONE ride per time. And Im wondering what to do in the meanwile. Should I stay hopping from ride to ride to attend my needs? This sounds crazy... instead of optimizing time, I lose most of my day wandering through the park, and not be able to enjoy all that I could.

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Ellen DeJohn Mar 26, 2016 at 2:01 a.m.

Have not been to Disney since 2006. Shocked to hear about the new system for the disabled. My husband has a lot of problems which requires him to use a scooter. my concern is him waiting in line under the hot sun He is a diabetic and is not to be in any sun for a long time . He wears a hat. whT KIND OF ACCOMDIATIONS CAN YOU MAKE FOR IHIM

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FrogBlog Mar 30, 2016 at 9:42 a.m.

Hi Ellen,

You can stop by Guest Relations and explain your husband’s condition to a Cast Member; they’ll work with you to make suitable accommodations!

Keep hopping!

Leap

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Sophie Washington Apr 1, 2016 at 1:28 a.m.

Hi there,

I am going to Disney in May - the first holiday in several years due to my health. I have previously used the old system, which worked brilliantly. I have several conditions, have a reduced immune system (so cannot hang around in large crowds) and use a wheelchair. I get tired very easily, so will probably only manage an hour or two at a time - is there still the old system in place for certain circumstances?

Thank you!

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FrogBlog Apr 6, 2016 at 12:45 p.m.

Hi Sophie,

If you stop by Guest Services when you first arrive at the park and explain your conditions, cast members will do their best to accommodate you. The new system completely replaced the old, but accommodations can be made on an individual basis.

Keep hopping!

Leap

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Sheana Apr 1, 2016 at 2:44 p.m.

My son (soon to be 11) is really wanting to go to Disneyland this summer for the first time ever. We want it to be as magical as possible for him but I am a little confused by the DAS card. He has high functioning autism, however he has certain "rules" in his mind. On the one hand, long lines and tight crowds would be overwhelming, however on the other hand if he waits in a line to go on a ride he will expect to get on it. I'm not sure that we would be able to explain our way out of a breakdown after too many of these scheduled returns. Also what recommendations are there to do while we wait? Can we line up the next ride or is it only one at a time? What about the parades/fireworks? Any advice would be greatly appreciated.

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FrogBlog Apr 6, 2016 at 12:42 p.m.

Hi Scheana,

He can definitely have an adult with him; the whole party is covered under the disability pass—not just him!

Keep hopping!

Leap

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FrogBlog Apr 6, 2016 at 12:44 p.m.

Hi Scheana,

Definitely talk to Guest Services and give as much detail as you’re comfortable with to the cast member; they can make certain accommodations based on the situation. As far as waiting, try scheduling FastPass return times between your DAS return times. This brings your waiting to a minimum; you shouldn’t have to do much at all! So if you have a FastPass for Space Mountain at 11:00am and another for Big Thunder Mountain Railroad at 12:30, see if you can get a DAS return time between those FastPass times.

If you’re not able to do this for some reason, then check out many of the free things there are to do at Disneyland while waiting for return times. Grab a snack, play a game or see a show! You aren’t able to use DAS for parades and fireworks, but there are specially reserved areas for disabled guests that are first come, first served basis. You can also use FastPass for some of these if you’re worried about not getting a good viewing area.

Keep hopping!

Leap

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Stacey Sep 28, 2016 at 6:51 p.m.

My concerns are similar. We have a son (who will turn nine just before our possible trip to Disney World next year) who has high functioning autism and anxiety. He too has his own rules. However, some days it is hard to tell that he has autism while other days, it is painfully obvious. I am wondering (1) how hard it is to prove that he would need a DAS card and (2) exactly how they work in terms of standing in line. I understand that you have a time to return, but will he have to stand in line? I don't think he could handle that at all (he was near tears a few days ago because of the large crowd waiting to place their order at a local eatery) and that is one of the main reasons we may not go with my parents and siblings on the trip. Thank you for this very informative site and thank you in advance for answering my questions. :)

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FrogBlog Sep 28, 2016 at 5:02 p.m.

Hi Stacey,

From our understanding, you just need to able to describe to the Cast Member your son's condition and how it would affect his ability (and your own) to enjoy his visit at the park. It helps to have a doctor's note describing his condition, but it's definitely not required or needed. It's completely up to you. You won't do a lot of standing in line. Once it's your return time for a certain attraction, you'll usually enter through the FastPass+ queue or an alternate entrance and almost immediately board the attraction.

Definitely express your concerns to the Cast Members; they are there to help you and can make accommodations!

Keep hopping!

Leap

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SusanLemon Apr 3, 2016 at 5:42 p.m.

My family just returned from a Disney vacation & I wasn't aware of accommodations for non visible disabilities. My daughter has Scioliosis & it's hard for her to stand for long periods of time but does fine walking around. Would she be able to get a DAS the next time we visit?

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FrogBlog Apr 6, 2016 at 12:37 p.m.

Hi Susan,

You can swing by Guest Services and explain the situation to a cast member to see what type of accommodations can be made.

Keep hopping!

Leap

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TeacherMom May 14, 2016 at 2:48 p.m.

This is our first time going to Disney World. Which parks have guest relations outside the park? I am hoping to get this taken care the day we arrive (the day before we actually go to the park). Thanks!

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FrogBlog May 16, 2016 at 11:06 a.m.

Hi there,

You will actually have to visit guest relations inside the parks for this service.

Keep hopping!

Leap

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Wondering May 18, 2016 at 1:20 p.m.

I adore Disney, having gone 30 times since age 5. Last two trips with Mom (age 75), I realized that she is not a great walker anymore, she has less patience in her elderly years for stupid tourist behavior and that it is more like work to take her to the park. We did get a scooter and a few times were given access to the shorter disability line, but still it was a lot to go through. So I told my family- I think Disney is beyond her now and we plan easier vacations like cruises- where mom can rest or play bingo and not worry so much. She actually likes the cruises much better and plans one every year now. WIth all the comments, I wonder is a Disney vacation worth it for some people? Disney is exhausting for those perfectly abled to do it. Perhaps rather than worrying over spending $600 for a day where you won't get your money's worth due to limits or someone in your party will suffer (or it will be more like work for the others in the party) plan a vacation that is more everyone in the family friendly. My Aunt was coerced into joining us at Disney one year, as no one except me would leave her at the beach for the day while we went. Halfway through the Magic Kingdom she sat down on a bench and said angrily That's it! I am not moving again today. I knew she was not in any kind of shape to do Disney and I was right. Everyone felt guilty leaving her there alone and we left shortly after. Later she said she would have much rather have stayed alone and watched the ocean than walking in that hot, crowded theme park. Just a thought.... Not everyone has to go to Disney and though it's hard to accept (it was for me with Mom after decades of wonderful memories there), sometimes you have to let memories of earlier fun times there be enough.

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Bryan May 19, 2016 at 2:43 p.m.

Is pregnancy classed as being eligible for a DAS card?

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FrogBlog Jun 3, 2016 at 3:38 p.m.

Hi Bryan,

No, pregnancy doesn’t usually count! Make sure to check out the attractions beforehand; most you should be able to experience.

Keep hopping!

Leap

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Richard May 29, 2016 at 8:23 p.m.

I have arthritis on my lower back and also sciatica which sends major pain down my lower leg and without sitting or leaning on something to relieve the pain I am limited to the amount of time I can stand. Im 63 years old. Can this program work for me

Reply
FrogBlog Jun 3, 2016 at 3:42 p.m.

Hi Richard,

You could certainly try for it, but also consider renting a wheelchair/ECV to help!

Keep hopping!

Leap

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Saskia Jul 8, 2016 at 10:38 p.m.

Hi im going to disney in aug, i am taking my own wheelchair and crutches i suffer with fibromyalgia and hip pain. I cant walk or stand for long periods. Will i be eligible for das card??

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FrogBlog Jul 18, 2016 at 10:09 a.m.

Hi Saskia,

Go to Guest Relations as soon as you enter the park and explain your situation to the Cast Member. They’ll help you out!

Keep hopping!

Leap

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Craig Jul 13, 2016 at 10:13 p.m.

We are travelling to Orlando on the 22nd July and have got out Disney tickets and done our fast passes but have been made aware of this card from a friend who got the card for her daughter last year due to her being diabetic, due to abdominal surgery 10 months ago I now have a permanent Ileostomy and was wondering if my condition would qualify for the DAS card as I visit the toilet numerous times during the day and standing in long queues would be unbearable if I needed to empty the pouch

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FrogBlog Aug 8, 2016 at 9:10 a.m.

Hi Craig,

Stop by Guest Relations and give the cast member details on your condition; he or she can help you to find accommodations and see if you qualify for DAS. You’re not required to bring a doctor’s note but if you’re comfortable with it, it might help with the details!

Keep hopping!

Leap

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Sammie Berberet Jul 15, 2016 at 2:45 a.m.

We are going to WDW in April 2017 and I am considering requesting a DAS pass for my son. He had a brain tumor surgically removed in January 2016. Overall, he looks and feels well but still suffers from extreme fatigue and also becomes agitated very easily. I'm just worried about him being embarrassed about needing the DAS and not wanting anyone to know he's using it. He just turned 13 and does not like any extra attention from his illness. Does it work just like the FP? Do others around you know that you are using a DAS pass?

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FrogBlog Aug 8, 2016 at 9:10 a.m.

Hi Sammie,

It works pretty similar to FastPass+. Especially since it’s now that it’s on an electronic system! The DAS card is added onto your ticket or MagicBand; when you show up at one of the chosen attractions at your return time, your ticket or Magic Band is scanned and you enter through either the FastPass+ line or an alternate entrance. So it’s not a huge process of having to show an actual DAS card and having to discuss it!

Keep hopping!

Leap

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Sammie Berberet Jul 15, 2016 at 2:52 a.m.

One more question:

This isn't regarding the DAS but does anyone know if WDW resorts accommodate requests for rooms close to bus stops or the main buildings for disabilities/illnesses? Should I book a "preferred" room to guarantee this?

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FrogBlog Aug 8, 2016 at 9:11 a.m.

Hi Sammie,

Although booking a preferred room can sometimes help, I would certainly call the resort and request a certain room when booking.

Keep hopping!

Leap

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Shelli Jul 26, 2016 at 4:46 a.m.

We are planning a trip to DL with my 4 year old autistic son next fall. I don't think I will have any issues with getting a DAS for him but I have a few questions that I have not yet seen addressed.

When you get your return time, is it an hour window, like fast pass?

When you do return, do you go to the fast pass line and still have a small wait or do you go to the front of the line?

What is the difference if you use the "Stroller as a wheelchair" service? Do you still have to wait in line with that service? Can you utilize both services together?

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FrogBlog Aug 8, 2016 at 9:15 a.m.

Hi Shelli,

Unlike FastPass, DAS return times do not expire until the park closes that day. So you can return to a reserved attraction any time after the return time.

Keep hopping!

Leap

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FrogBlog Aug 8, 2016 at 9:16 a.m.

Hi Shelli,

Unlike FastPass, DAS return times do not expire until the park closes that day. So you can return to a reserved attraction any time after the return time. The “stroller as a wheelchair” service behaves pretty much exactly as the wheelchair accommodations. It just allows you to keep your child in their stroller in the attraction queues, instead of having to park it. You must have the stroller-as-wheelchair tag so that cast members know it’s for a disabled person and is counted as a wheelchair. The service doesn’t allow you the same accommodations as the DAS card does; you’ll still have to wait in line. It just allows a stroller the same accommodations as a wheelchair.

Keep hopping!

Leap

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Alex Aug 5, 2016 at 6:38 a.m.

Thank you for sharing your thoughts. Quite interesting.

Keep posting !

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Jennifer Sep 5, 2016 at 12:31 p.m.

Would a DAS be issued for blindness? My mom is completely blind, and uses a cane, and anything that lessens the obstacles in the queue (switchbacks, stairs, pokes, crowds, etc.) would be helpful. In reading the DAS guidelines, it doesn't seem clear at all to me whether or not a visual impairment would qualify . . . Thanks for any thoughts!

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FrogBlog Sep 11, 2016 at 7:08 p.m.

Hi Jennifer,

We can't say for sure whether she would qualify for a DAS. You can always check with Guest Relations to see the type of accommodations made for those with visual impairments. You can find some FAQ's here: https://disneyworld.disney.go.com/faq/guests-with-disabilities/disabilities-visual/

Keep hopping!

Leap

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M A Oct 27, 2016 at 8:19 p.m.

My wife has a heart condition that makes it so she has to move often. Standing or sitting for long periods can cause her to pass out and have seizures. A wheelchair would not help her situation as she needs to be able to walk around. She was given the DAS last year, is it reasonable to expect them to give it again? If denied can we appeal it?

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FrogBlog Nov 1, 2016 at 1:27 p.m.

Hi there,

If she was able to qualify for DAS before, then there's a good chance she'll qualify again. All you have to do is the same procedure you did last time! Explain to the Cast Member her condition and maybe even mention how much the DAS helped before.

Keep hopping!

Leap

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Catherine Nov 5, 2016 at 7:46 p.m.

My son has autism and I'm happy for this service. We are travelling in February and we have never been to wdw. I think I understand how it works with fastpass, just one thing. We plan on buying magic bands (staying offsite) and I know we load fast passes on there. If I understand correctly, my sons band will have his dac loaded onto his and so everything would be stored within his band?

Reply
FrogBlog Nov 8, 2016 at 12:02 p.m.

Hi Catherine,

Yes, that is correct! All the information will be stored on his MagicBand.

Keep hopping!

Leap

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Michaela Nov 11, 2016 at 2:47 a.m.

Hi!! Thank you so much for this post, I found it very useful. In my case, I suffer from severe enochlophobia (fear of really crowded places). I get extremely anxious, and get the feeling that I'm suffocating, which can sometimes lead to panick attacks. My concern is since it's not a "physical" disability, but a mental one, they will reject me (and yes, I'm very introvert so I'm really scared of actually asking for the DAS card). Do you think I'm qualified? What would you recommend?

Reply
FrogBlog Nov 15, 2016 at 11:01 a.m.

Hi Michaela,

The DAS is also designed for those with "invisible" disabilities! You should definitely visit Guest Relations, and speak to a Cast Member about your disability. Provide as much details as you're comfortable with; they'll do their best to make accommodations for you!

Keep hopping!

Leap

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Claudia Nov 18, 2016 at 3:24 a.m.

Hi!

I'm planning to take my kids to Disneyland, one of them has asthma and gets tire really easy, the other one has flat feet and it's extremely painful to stand up for long periods, can they get a DAS card?

Reply
FrogBlog Nov 22, 2016 at 2:03 p.m.

Hi Claudia,

It's hard to say, but most likely you'll be recommended to rent a wheelchair. Drop by Guest Relations, though, and see what type of accommodations are available for you!

Keep hopping!

Leap

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Margaret Nov 28, 2016 at 2:01 a.m.

My husband and I are traveling to WDW this weekend from MA with our 11 year old grand-daughter who is totally blind. I have NOT bought park tickets yet, as I want to make sure I am buying the right package for her . I am concerned however, that I may have to purchase tickets before I enter the park to get to the office of disabilities. Would someone be kind enough to tell me where we go when we get there to get a pass for her? Thank you

Reply
FrogBlog Nov 28, 2016 at 10:57 a.m.

Hi Margaret,

You'll need to head to Guest Relations. Here's a map where you can find one at each of the Walt Disney World parks: https://disneyworld.disney.go.com/guest-services/guest-relations/

Hope you have a great time!

Keep hopping!

Leap

Reply
Donna Jan 24, 2017 at 11:40 p.m.

I am planing on heading to the park with my three children (13/9/5) both boys (13/9) have been diagnosed with ASD, DCD and ADHD. When were visited DLP we always availed of the GAP system which worked wonders for both of them, I know we will be entitled to the DAS but can it be obtained for both of them as they both ride completely different rides. 12 yo is a thrill seeker and loves anything fast and will ride rollercoaster until I throw up but 9 yo likes things a lots calmer.

Also if both boys have access passes can my 12 yo ride alone so either myself or my husband can sit with our 5 yo? Or is that a completely different can of worms.

Reply
FrogBlog Jan 25, 2017 at 8:30 a.m.

Hi Donna,

If your 12-year old and 9-year old will all go on the same attractions as a group, then you'd only need one DAP. If you feel that you'll be splitting up, then get a separate DAP for each of your children. And yes, your 12-year old will be able to ride alone.

Keep Hopping!

Leap

Reply
Noelle Jan 25, 2017 at 7:53 p.m.

Hi,

We are looking into planning a trip. I was just looking into this as a possibility. My son has a heart condition. Hypertrophic Cardiomyoapthy. He can fatigue more easily as well become dehydrated if overheated. I haven't been in a while, so I don't know if lines are still outside. We would look to not be standing outside for hours in line. taking frequent breaks inside etc.

Thanks for your help.

Noelle

Reply
FrogBlog Jan 26, 2017 at 8:22 a.m.

Hi Noelle,

Depending on the attraction, you will be allowed to wait in a shaded or indoor area with the DAP. Know that many attractions only have outdoor covered queues (Haunted Mansion for example).

Keep Hopping!

Leap

Reply
Erin Feb 14, 2017 at 2:30 a.m.

We just got back from Disney last week with our seven-year-old daughter who has a very complex heart condition. I went to guest services and simply told them that my daughter had a disability and we were given a DAS pass no further questions asked. It was a complete game changer for our Disney trip, allowing us to get a return time and then to keep her hydrated and in the shade with her misting fan on her (or visiting other rides with a shorter wait) in the meantime. The last time we went to Disney we didn't know about any sort of disability pass and we only made it through one 50 minute wait/ride before she got sick from the heat and we had to leave. With the DAS pass we were able to enjoy so much more each day. It brought tears to my eyes that she could enjoy Disney feeling like any other kid and the fact we entered rides with the Fast Pass people meant that she didn't feel different.

Reply
Purity Mar 20, 2017 at 4:26 p.m.

My young adult daughter has down's syndrome and I plan to visit Universal Studios on 16thMay 2017. Could you give me some information as to how to go about getting the DAS Card. We are one couple and our adult cognitively disableld daughter

How much does one has to pay ?

Who all have to pay ?

Reply
FrogBlog Mar 20, 2017 at 1:18 p.m.

Hi Purity,

There is no additional expense for the DAS Card. Visit Guest Relations once you enter the park and explain your need for the Card.

Keep Hopping!

Leap

Reply
Brooke Apr 6, 2017 at 10:30 p.m.

Disneyland and California Adventures have changed. It seems like you can only get a DAS pass for mental disabilities, not physical ones. Last year(2016) we were basically told at California Adventures that if you can't stand in line for too long due to a mobility issue- then rent a wheelchair. When we went in 2015 we were able to get return time at California Adventure. Disneyland is a little different because a lot of their lines aren't handicapped accessible so you still can get a return time. Not to sound insensitive but I saw a man get return times for Tower of Terror. Someone please tell me what kind of mental disability can you have to where you can't wait in line for this ride but you are okay to go on it?

Reply
Amanda Apr 26, 2017 at 7:17 a.m.

I believe it's not just mental, but disabilities that aren't visible. If you read the thread there's tons of people affected. I recently finished cancer treatment so I may try to get a pass if I'm finding it difficult to stand in line, as I often still get very fatigued.

Reply
Rafael Rodriguez May 22, 2017 at 7:44 p.m.

I'm a Veteran, I have open heart surgery, a pass maker

and mentally disable, surgery in my left leg my wife and 2 children my pass if from Military Base my question is they have DAS card or I can have this from Disney in California.

Reply
FrogBlog May 22, 2017 at 3:12 p.m.

Hi Rafael,

The DAS is available at Disneyland. Visit Guest Relations once you enter the park. A Cast Member will get you started with the registration process if DAS is deemed necessary.

Keep Hopping!

Leap

Reply
Linda Jun 3, 2017 at 7:54 a.m.

Hi

My daughter has Aspergers and scoptic sensitivity disorder. My son also has IBS. They go on different rides as my daughter is sensitive to certain motions.

Do they qualify for a Das card? If so can they both have their own cards or do they share one. The reason Im asking this is the that the card holder will have to be on the ride and as I said there are some rides that they can't go on together,

Many thanks

da

ps If they do qualify for a card how many can go on with them. We are going as an extended family of 11 and one baby. It is most likely that we will not all go on the same rides at once but to having a baby and toddlers with us.

once again

many thanks

Reply
FrogBlog Jun 5, 2017 at 12:19 p.m.

Hi Linda,

The DAS is only applicable for the attractions the person with the pass wants to experience. As we understand it, the DAS will accommodate the passholder and 5 additional members.

Disney makes all decisions regarding qualifying for DAS. Check with Guest Services when you arrive.

Keep Hopping!

Leap

Reply
Lisa Jun 11, 2017 at 8:57 a.m.

I do not get the whole DAS thing?! Only autistic children are eligable? I personaly have been treated like a liar and the cast members in Ca are rude and condesending. Guest services tells me to go to guest relations in the parks where they then treat me like a liar and look down their noses at me. My trouble is standing for long periods of time due to smashing my patella to bits 7 years ago. I go to the parks to be able to walk and do not want the expense of renting a wheelchair for a couple of rides as I am an annual pass holder also I don't want to fight the crowds with an empty chair just to have it to sit in line. One cast member told me "well, you can put your things in it". All I had was a purse. I really need to rent a wheelchair for my purse. I fail to see the harm in letting me get a return time and then sit on a bench and wait for it instead of the torture it is to stand. I thought this would be a godsent when I became aware of it but all I have gotten is rudeness. Guest relations by phone tells me "I am so sorry you are having trouble go back and talk to someone else. That went well, as the cast member told me " they don't know what they are talking about they don't have anything to do with this". If they want me to sit in a wheelchair in line then do as Disney World did when I was there and provide one at the ride entrance that I can use and then leave at the ride! It may come down to that my days at Disneyland are over. When I say that to the lovely cast members I had the pleasure of discussing this with they shrug like oh well lady too bad for you. I don't get why they have to be so nasty.

Reply
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