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Overview of Disney's Disability Access Service (DAS) Card

by Leap on May 3, 2018 186 Orlando

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Disney disability card - Pinnochio at Cinderella CastleFiguring out and using Disney World's Disability Access Service (DAS card) can seem daunting, especially if it's your first trip to the Disney parks. There is already so much to plan from when to visit and where to stay, and if you also have a guest with special needs, there are more considerations. We're here to offer guidance for any questions you might have about Disney World's DAS card!

Disney’s policy and services accommodating guests with special needs changed within the past couple of years. While many have complained about this new system, the change followed widespread reports of abuse by people who were not disabled and using the cards to skip the line. Disney's DAS card replaced the Guest Assistance Card in fall 2013. Disney World updated its DAS policy in April 2015 to integrate with MyMagic+ and FastPass+.

The Disney Disability Access Service is the system used in both Walt Disney World Resort and Disneyland Resort. For Disneyland's DAS Card, hop over here to see our overview. Disney's disability card is assigned to guests whose disability (including non-apparent disabilities) prevents them from waiting in a conventional queue. The card allows guests with special needs to schedule a return time at an attraction so they don’t have to wait in a line for extended periods of time. The guest’s party is also covered under Disney World's DAS card.

Below, we have made a list of FAQs for those who need answers on Disney World's DAS card.

Overview of Disney World's DAS Card

Disney disability card overview - Magic Kingdom City Hall

Where do I obtain Disney World's DAS card?

Head to Guest Relations located near the entrance of the parks. A cast member will get you started with the registration process if DAS is deemed necessary. Your child or the person who needs the DAS card must be present with you.

How long is Disney World's DAS card good for?

Disney World's DAS card is good for up to 14 days depending on your ticket entitlement. However, annual passholders can obtain DAS for 60 days. Most tickets, be they a 5-Day Magic Your Way or a 10-Day Park Hopper,  expire 14 days after the date of the first use. With these tickets, the DAS Cards would be good for 14 days. All members of your party will need to present tickets or MagicBands in order to associate them with the DAS party. Once you obtain the DAS at one park, it is good for all parks.

Disney disability card overview - Guest relations at Magic Kingdom

How do I register for Disney World's DAS card?

Once you are at Guest Relations, a cast member will determine your need for Disney World's DAS card. If he or she concludes you qualify for one, then they explain how the system works and will start you with registration. You have to take a photo for registration; if you aren’t comfortable with your child’s photo being taken (assuming the child is the DAS Cardholder), then you or another guardian can opt to have it taken instead. You'll need to let them know how many people are in your party. As mentioned above, valid tickets or MagicBands will need to be presented to associate them with the DAS party.

What if I am not comfortable with having mine or my child's picture taken?

Photographs are preferred and are used for identification purposes only, but Disney can take an ID if there is some reason you prefer not to have your photo taken.

Do I need to bring proof of a disability/special needs?

No, you do not need proof — Disney doesn’t have the legal right to ask you for it. However, the more specifications and detail you can give cast members, the better they are able to assist and accommodate you! 

Per the update in April 2015, Disney has provided more information about special accommodations for specific circumstances:

"In unique situations, our Guest Relations staff will discuss special accommodations for persons who are concerned DAS doesn't meet their needs (e.g., those whose disability limits the duration of their visit to the park or limits their choice of attractions)."

Disney disability card overview - Wheel chair parade viewing

Are guests whose disability is based on the need for wheelchairs or scooters eligible for Disney World's DAS card?

No. A guest whose disability is based on the need for a wheelchair or scooter does not need Disney World's DAS card. Depending on the ride or attraction, the guest will either use the regular queue or receive a return time for the ride based on the current wait. On some rides or attractions at Disneyland, there is a separate entrance. Guests can get more information about each particular ride at guest relations. We also provide this information on each of the ride pages at Disney World and Disneyland (just click on the individual park and then Things to Do).

You can also check out our Full List of Disability Access for Disney World Attractions.

Does everyone of one party need to be present at Guest Relations when the DAS card is given to a party member? 

No, the Guest Relations cast member will speak with the guest (or guardian) for whom the card will be issued. The cast member will ask how many guests are in the party; this number can be adjusted as necessary at Guest Relations.

Once I have registered and received Disney World's DAS Card, what’s next?

Time to have fun! While at Guest Relations, a cast member registering you will give you a return time for the first attraction you’d like to experience that will be added to your ticket or MagicBand. Go to that attraction during the allotted time and enjoy! Return times are valid until redeemed prior to park closing. Once you’ve experienced an attraction, you can receive another return time for a different one.

Where do I receive more return times for attractions?

At Disney World, you can receive another a return time for the same attraction or a different one as soon as you finish. Another member of your party can obtain a return time, but the guest in possession of the DAS must board the attraction with the party members. Disneyland has many Guest Relation kiosks located throughout the park where additional return times can be made.

Does the DAS Cardholder have to board the attraction with the rest of the party?

Yes, the cardholder must get on the attraction. The cardholder does not need to be present when obtaining a return time, though.

What if I’m afraid that Disney World's DAS card will not accommodate my needs?

Disney works with guests individually in order to accommodate their specific requests, and provides assistance for a variety of needs and disabilities. Oftentimes, accommodations will be made at individual attractions if the system is not working at all. If you have any concerns at all, tell a cast member and they will find a way to work with you!

Where are locations I can obtain a DAS Card?

While at Walt Disney World Resort:

Magic Kingdom Park - Guest Relations Lobby at City Hall

Disney’s Animal Kingdom Theme Park - Guest Relations Lobby near main entrance

Disney’s Hollywood Studios - Guest Relations Lobby near main entrance

Epcot - Guest Relations Lobby near Spaceship Earth

While at Disneyland Resort:

Disneyland - Guest Relations at City Hall

Disney's California Adventure Park - Guest Relations in the Chamber of Commerce

Do I have to get a new Disney World disability pass at each Disney Park I enter?

No, the DAS card may be used for up to 14 days at any of the Walt Disney World parks, or at Disneyland and California Adventure if issued there.

How many reservations can I have?

You can only have one active reservation at a time with Disney Word's DAS card. So if you sign up for a ride and then go to a different park, a cast member may not allow you to sign up for another since that is still active. You will have to wait until the allotted time of your reservation passes.

Can I forfeit a reservation? For an example, I grab a reservation for Haunted Mansion, but then decide I want to ride Seven Dwarfs Mine Train at that allocated time.

Yes. All you need to do is go to the attraction you wish to ride, verify with the cast member at the greeter position that it is okay to modify the reservation, and a new return time for the preferred attraction will be issued. Note that the new return time will be based on the current wait time for the attraction that you wish to ride, and any time already passed from the original reservation will be lost.

Also, anyone in the party may modify the reservation, but the guest for which the DAS is issued must be present to redeem the reservation and they must experience the attraction.

How many guests in one party can be covered under Disney World's DAS Card?

The maximum is 6 guests per card. If you have special circumstances or any concerns, talk to Guest Relations.

What if I have more than 6 party members?

Special accommodations can be made for groups with more than six guests. Like mentioned above, just talk to Guest Relations.

Can I use Disney World's DAS card for fireworks and parades?

There are no specific reserved areas for guests using DAS. You may still, however, use a FastPass+ for reserved viewing. It’s actually encouraged for you to continue to use FastPass+ with Disney World's DAS card. If you plan it right, it can really work out to your advantage! Guests using DAS with concerns should visit Guest Relations to see what accommodations can be made for fireworks/parade viewing. There are special viewing areas on parade routes and some shows for guests with disabilities, but those cannot be reserved and are on a first-come, first-served basis.

Can annual passholders still get Disney World's DAS card for up to 60 days, like with the old FASTPASS system?

Yes, the parameters of the new DAS system remain the same for annual passholders.

Will guests on "wish trips" also use DAS?

No, guests on wish trips receive a special "Genie Pass" that allows them FastPass+ entry to park experiences.

We hope this overview of Disney World's DAS card nswers your questions about the new program. If you've used the DAS card, we'd love to hear your thoughts about it. Share them in comments below!

Related: Overview of Universal's Attraction Assistance Pass

Related: Overview of Disneyland Disability Access Service (DAS)

Keep hopping!

Keep hopping, Leap!
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1–50 of 84 comments
Oct 17, 2018 at 3:23 a.m. Ashley Says...

Hi we went to disney world 2 years ago and was able to get a dap for our whole group due to my son having down syndrome, on that visit we stayed at a disney resort and had the magic bands. We are planning a visit at the end of November this year and we are not staying at a resort so we are not getting the magic bands, how do the parks handle guests with a dap that don't have a magic band, or will I need to purchase bands for my family?

Reply
Oct 17, 2018 at 8:54 p.m. FrogBlog Says...

Hi Ashley!

No worries! You will be able to link the DAS pass to your ticket card just as you did with your Magic Band :)

Hoppy planning!

Mommy Frog

Reply
Oct 11, 2018 at 5:03 a.m. Lisa Says...

I am reading all of the comments and all customer support says is go see if you qualify. It’s making me nervous enough to cancel my reservations. I already paid for a premium room so the distance to transportation would not be bad. I’m a person that doesn’t look sick, but in all reality I’m very ill. The fact that they won’t even look at a doctor note scared me. How can you honestly have a customer service rep judge whether you need a DAS card!!!!

Reply
Oct 27, 2018 at 4:58 p.m. Jennifer Says...

Lisa, My daughters have Lyme disease and do not "look sick". When we were there Jan.2018 we had no problems getting a DAS pass for them. I briefly described symptoms and they had no problem issuing a DAS for us. They didn't even ask any questions. I am hoping the same happens for our visit in November.

Reply
Oct 12, 2018 at 10:37 a.m. FrogBlog Says...

Hi Lisa!

While we are experts on all things Disney, we can't speak for the company when it comes to their disability service policies. This decision is at the discretion of cast members trained to make sure no one is taking advantage of the system, which makes things better for YOU! If it eases your mind, you can always bring a doctor's note as back-up - but in our experience, Disney is respectful of your privacy and prefers to take your word for it. We have heard nothing but great things about these services, so please don't be nervous!

Hoppy planning!

Mommy Frog

Reply
Oct 2, 2018 at 5:50 a.m. Tori Says...

Hi!

I have plantar fasciitis, :( and it’s so painful at times, do you think I would qualify for a das cars,

As I won’t be able to stand in long queues as my feet will start to get very painful.

Do you think I should ask my doctor for something so it’s proof that I do have it?

Thanks

Reply
Oct 18, 2018 at 1:39 a.m. Jessica Says...

I went a year ago and I had the same issue with torn ligaments on both feet so I could barely stand and walk for 15 min more less hours. Pain pills were a must daily. I don’t think they asked me my reason for needing it but they do ask you for your limitations I think.

Reply
Oct 4, 2018 at 11:46 a.m. FrogBlog Says...

Hi Tori!

Disney will not require you to bring a doctor's note or proof. Simply visit guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply
Sep 7, 2018 at 4:39 p.m. Tracy Clevenger Says...

We have a trip planned March 2019. We've already paid for our hotel at West Gate Resort right outside the park. We just found out last week that my oldest daughter is pregnant with twins due the middle of April. We're not even sure the Doctor will let her go but maybe if things are going along good and we can get a scooter for her and a pass it would help. But only if things are going good. Can you help?

Reply
Sep 7, 2018 at 12:46 p.m. FrogBlog Says...

Hi Tracy!

We recommend checking out Disney's ECV Rentals page for all of the information you need. :)

Hoppy planning!

Mommy Frog

Reply
Sep 4, 2018 at 2:22 a.m. Zaz Says...

I am looking for an advice blog, Facebook or email list for people with disabilities similar to the regular Disney advice blogs. I developed Noticeable MS symptoms when I hit menopause, apparently not unusual in women. My Mom is 80. I was a little disappointed with Disney at my last trip and maybe with advice things will be better. To years ago we rented scooters and tried to also get Das cards or black bands. We were refused the cards/bands despite the obvious age and disability. There are enough rides and shows where the lines are to narrow to use scooters, also getting the scooter from one side of the ride to the other is difficult. As we did not have black bands or Das cards we had some awful employee experiences where we were told we could not go to the show or ride because they could not accommodate scooters and we would have to wait in lines because we did not have the special passes. In one case the employee had me get off the scooter, parked it in the front of the ride with the key in the ignition despite telling me it would be waiting for me when I got out. I had one heck of a time finding it, getting to it as it was very far away and it could have easily been stolen as it was easy to grab ( yes people do try to steal scooters at Disney, I caught people trying twice, but I had the key). Then there were the employees who helped my Mom and I, but asked us not to tell anyone because they would get in trouble for breaking the rules which is sad. I don’t know why we were refused when I saw able bodied families with 6members get in. I know they could have had a non obvious disability but I would have thought, my Mom and I could get a little consideration. So I need to know all the tricks, all the ins and outs and hidden information. So please point me to a good blog. Thanks

Reply
Sep 1, 2018 at 5:07 p.m. Deborah Herbert Says...

Would I qualify for this card due to bowel incontinence and bad hips due to after effects of cancer treatment

Reply
Sep 4, 2018 at 10:20 a.m. FrogBlog Says...

Hi Deborah!

Be sure to stop by guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply
Aug 22, 2018 at 5:55 p.m. Ashley Says...

Hi,

This will be our first time using any kind of disability service. There are only 2 of us, and my mom within the last year started chemo/biologic shots that don't allow her to be in direct sunlight, so from what I understand we go to guest services and apply for the DAS? Without the pass, she would have to skip a lot of lines that have outdoor queues. She has doctor's notes but from what I understand they won't look at them? If she is approved, how does she sign up for attractions? Where does she go specifically to register for a ride? Is it the ride entrance to that ride or a fastpass kiosk? I'm confused on that part.

Reply
Aug 25, 2018 at 2:57 a.m. FrogBlog Says...

Hi Ashley!

There is no need for a doctor's note. Simply stop by guest relations and explain your situation to see if any accommodations can be made for you. You receive your return time from a cast member at the front of the attraction (near the wait time sign.)

Hoppy planning!

Mommy Frog

Reply
Aug 20, 2018 at 7 p.m. Elise Says...

I went with my 10 yr old daughter in Dec 2016 who sits in a wheelchair because she can’t walk more than 10 steps by herself but she is able to transfer to rides. It was our first time to WDW and we heard about the DAS from a previous employee who saw our situation and suggested we get one for her. We went to guest relations and they gave us one with no hassle and it made our trip so much better. Honestly not every rides line is set up for wheelchairs ex. Pirates of the Caribbean was hard for us and there were a couple of others! We had no complaints and everyone at Disney was great and very helpful to us!!

Reply
Aug 15, 2018 at 8:38 a.m. James Says...

Hi, thanks for such an informative blog. My question is, if you are near an attraction that you would like to ride but the GRKiosk is further away. Can you just go straight to the attraction and have a return time (for that ride) issued in your DAS booklet directly from them? Or do you still have to go to GRKiosk?

Reply
Aug 25, 2018 at 3:09 a.m. FrogBlog Says...

Hi James!

At Disney World, guests go directly to the attraction to receive a return time. A cast member will be there to assist you :)

Hoppy planning!

Mommy Frog

Reply
Jul 2, 2018 at 7:51 p.m. April Says...

Is there a das paaa kiosk? How do you get another return time ? When I called my Disney experience she said we just go in the fast pass line . Is this true ?

Reply
Jul 2, 2018 at 3:31 p.m. FrogBlog Says...

Hi April!

You will need to stop by guest services upon arrival to see if any accommodations can be made for you.

Keep hopping!

Leap

Reply
May 13, 2018 at 10:44 a.m. Steve Says...

We are planning on a visit in October 2019 and trying to get the DAS part clear in our heads. I recall the Guest Assistance card from years ago, where you showed it to a cast member and they would take you to the front of the queue. Does the DAS work similarly, where you go through the Fastpass entrance which cuts down on the long queues?

Trying to picture the process in my head, so that I can relay this to our children to help them visualize too.

Thanks

Steve

Reply
May 13, 2018 at 10:40 a.m. Steve Says...

Hiya

After reading through a lot of the comments, would I be correct in saying that the DAS is for people who have a cognitive disability? If it is a mobility disability, you do not normally qualify?

Thanks for a wonderful blog.

Steve

Reply
May 9, 2018 at 5:35 a.m. Cynthia Harris Says...

I will go to DAP by myself the first day with DAS pass. My friend volunteered to come help me my second day, she has a yearly pass. Can I Bring her pass the first day to connect to my DAS pass for the second day? I will spend a night and wait for her.

E

Reply
May 2, 2018 at 12:29 a.m. cindy Says...

I have two children with special needs: one with autism and epilepsy age 16 and one with tourettes, epilepsy and a mild form of cerebral palsy age 14. They are not always the best when together, but then most teenagers I am sure are probably the same. What is the options for two DAS? and how would that work?

Reply
May 2, 2018 at 10:54 p.m. FrogBlog Says...

Hi Cindy!

We recommend hopping on over to guest services upon arrival to see if any accommodations can be made for you.

Hopping planning!

Mommy Frog

Reply
Apr 22, 2018 at 9:15 a.m. Jenny Says...

I had knee surgery a few months ago. I cannot bend my knee fully. So I know some rides I will not be getting on. Other rides I might take a little longer to get on. Will DAS help me?

Reply
Apr 23, 2018 at 8:16 p.m. FrogBlog Says...

Hi Jenny!

We recommend visiting guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply
Apr 13, 2018 at 6:05 p.m. Christina Says...

Hello,

Does the party of 6 exclude babies? Do they still need to show a wrist band if the guest is under the age of 2?

Reply
Apr 19, 2018 at 8:01 a.m. FrogBlog Says...

Hi Christina!

There is no need for babies to be included on the DAS pass, since they either will not be riding with the rest of the group, or will be sitting on the lap of another member in your party.

Hoppy planning!

Mommy Frog

Reply
Apr 8, 2018 at 12:11 p.m. Antonia holland Holland Says...

Hi i have slip disk had 2 strokes brain embolisum diabetic standing in qeues i cant do much my daughter has hip dysplasia and otger daughter has adha can we qualify for the das

Reply
Apr 8, 2018 at 11:46 p.m. FrogBlog Says...

Hi Antonia!

We recommend hopping on over to Guest Services upon arrival to see if any accommodations can be made for you and your family.

Hoppy planning!

Mommy Frog

Reply
Apr 3, 2018 at 3:47 p.m. Bethany Says...

Hi, my daughter has been diagnosed with anxiety, are we qualified for a DASH?

Reply
Apr 6, 2018 at 10:14 a.m. FrogBlog Says...

Hi Bethany!

Hop on over to guest services when you arrive at the park to see if any accommodations can be made.

Keep hopping!

Leap

Reply
Apr 3, 2018 at 11:03 a.m. Linda Says...

Hi

This might help some people who are a bit unsure of asking for a DAS pass. We visited last year as unextended family of 11. My daughter has Aspergers and daughter in law has social anxiety. The people at Disneyland guest services were fantastic. I explained our situation and explained why my daughter in law could not come over to the counter with us, she sat in a quiet corner. They issued my daughter with a DAS pass that was linked to the rest of our party's bands so we could go on rides with her. They issued my daughter in law with her own DAS card that was linked to my son's band as she often has to have quiet time away from the rest of the family. They did not speak directly to her they only came over to scan her band and asked my son to sign an agreement . We were treated very kindly and cannot praise the staff enough.

Reply
Mar 15, 2018 at 5:45 a.m. Sujei Says...

Does the DAS work like a fast pass? Or do I still need to get fast pass in conjunction with the DAS ? Im confused.

For example if you want to use it to meet talking Mickey , do you need to have a fast pass for it and the das? Or will your das pass get you a ticket to get in the attraction. Whether the attraction takes fast pass or not

Is the family covered and can come too With you? I need my husband for support to help calm me down

If so how long is usually the wait? And where do you wait? My problem is I have extreme anxiety, claustrophobia and IBS and I cannot wait in lines , cannot be around a lot of people in one place. I usually have to go to a quiet area when I get overwhelmed. especially in an enclosed space packed like sardines. I won't be able to breathe and will have a panic attack. I cannot ride public transportation because of this. I don't even know how I will be able to get in the park since I have to take the monorail.

Reply
Mar 15, 2018 at 10:01 a.m. FrogBlog Says...

Hi there!

The DAS pass is separate from a FastPass+, but the systems are pretty similar. You do not need both. And yes, up to six people (including yourself) can be included on a DAS pass!

As for traveling to the park, we recommend utilizing the Minnie Van service so that you and your family can travel privately and comfortably. :)

Keep hopping!

Leap

Reply
Mar 12, 2018 at 2:59 p.m. Paula Says...

Hi. My son is autistic. There will be 8 of us in our party. Will the DAS pass cover all 8 of us?

Also is there a discount for a disability/carers park ticket?

Thanks

Reply
Mar 20, 2018 at 12:44 p.m. FrogBlog Says...

Hi Paula,

The maximum is usually 6 party members, but you can talk to a Cast Member at Guest Relations for special accommodations.

Keep hopping!

Leap

Reply
Mar 12, 2018 at 1 a.m. Luanne Says...

Is anaphylaxis considered a reason for DAS at Disney world? (Allergy is wasp/bee)

Thanks

Luanne

Reply
Mar 15, 2018 at 9:45 a.m. FrogBlog Says...

Hi Luanne!

Hmmm - that's a tough one! We recommend contacting Disney's guest relations to see if any accommodations can be made for you.

Keep hopping!

Leap

Reply
Mar 7, 2018 at 4:31 a.m. Trace Roberson Says...

I have 6 kiddos oldest is 9 with ADHD, youngest is 2 with Down Syndrome, heart defect and thyroid disease (common with DS). Our others are typical. Would it be possible to get a pass for the 2 year old with DS even if he doesn't have a magicband/ticket

It's unsafe for him to be exposed to to many people and also over heating/exhaustion from standing means he can't be held the whole time (to hot) or stand the whole time.

Maybe Dad or I could have the disability pass on our mad?

Reply
Mar 7, 2018 at 12:40 p.m. FrogBlog Says...

Hi Trace!

We don't expect this would be an issue. Simply visit guest services upon arrival and explain your situation, and they will make the decision of whether or not you are eligible. You can always call ahead to make sure as well. If you are granted a DAS, you'll be able to bring your 2-year-old along wherever you go. No worries. We hope you have a magical trip, and let us know if we can help any more with the planning process!

Hoppy planning!

Mommy Frog

Reply
Feb 19, 2018 at 8:14 p.m. Megan Reynolds Says...

Hi,

I have diabetes type 1 on insulin will I be able to qualify for DAS? I struggle standing in long ques in themeparks in the UK when its warm and when i show proof of my diabetes they accomodate me in making sure my que times are a smaller incase I have a hypo etc.

Reply
Feb 20, 2018 at 10:50 a.m. FrogBlog Says...

Hi Megan,

You should definitely swing by Guest Relations to speak with a Cast Member and see if accommodations could be made for you!

Keep hopping!

Leap

Reply
Feb 6, 2018 at 5:13 p.m. Tiffany Says...

We are planning a trip this fall. My daughter has type one diabetes, and I have asthma. Do we qualify??

Reply
Feb 6, 2018 at 11:49 a.m. FrogBlog Says...

Hi Tiffany,

Disney's disability card is assigned to guests whose disability prevents them from waiting in a conventional queue. You'll need to speak to Guest Relations in order to see if you qualify. Have a great trip!

Keep hopping!

Leap

Reply
Jan 29, 2018 at 10:35 a.m. Holly Says...

I am diabetic and have PTSD as well as my daughter has Tourette’s and asthma with diabetes. We are going to Disney with her band from

School. First will we be able to get a DAS pass for both of us and how many of her friends can be with her to ride?

Reply
Jan 29, 2018 at 2:06 p.m. FrogBlog Says...

Hi Holly!

Great question. We recommend visiting guest services at the front of the park to see what accommodations can be made for you. Don't worry, no official medical docs are needed, but you will have to thoroughly explain the disability. Be sure to have your MagicBand (or ticket card) and ID with you. Each DAS pass allows 6 TOTAL guests to join on rides (including the person in need of the pass.)

Hoppy planning!

Mommy Frog

Reply
Jan 2, 2018 at 7:16 p.m. Jamie Says...

I just sent a question. There will be TEN of us including kids. Not 20! Typo

Reply
Jan 2, 2018 at 7:15 p.m. Jamie Says...

I have severe IBS with uncontrollable bouts of sudden diarrhea. Being "trapped" somewhere and unable to make a beeline to a restroom aggravates this. I don't mind waiting my turn - just not trapped in a line. There will be 20 of us coming in February. Can you tell me how "public" I am going to be when I discuss this? It is extremely embarrassing. Also , our party is terrified of getting separated. If only 5 can go with me, do the other 4 just hope for the best? Trying to ask here so I will know if it is worth the embarrassment or if I should just plan on skipping all rides and waiting for everyone outside the ride? Thank you in advance!

Reply
Jan 2, 2018 at 4:15 p.m. FrogBlog Says...

Hi Jamie,

You are not required to show any medical proof of your condition and how specific you want to get is completely up to you. Also, you'll only be talking to one Cast Member at Guest Relations when discussing the situation. Keep in mind, though, that the more information you can provide the more it helps! Special accommodations can be made for groups that have more than the maximum six guests the card covers. You'll just have to notify Guest Relations so your group won't be separated.

Keep hopping!

Leap

Reply
Dec 20, 2017 at 4:38 p.m. Beth Says...

For some people who are asking what the criteria is for the DAS because they've been denied with physical disabilities: if Guest Relations believes your disability needs are solely mobility related, they will suggest a wheelchair or ECV and that will be the end of it. The DAS is really for people with cognitive disabilities and other things not accommodated with a mobility device. If you feel that you should receive the DAS but have been denied, they are expecting you not to share your diagnosis, but only to explain why you cannot wait in line in the normal queue. At WDW almost every line is mainstreamed, meaning mobility devices can be used in the regular lines and therefore, don't need the DAS accommodation of waiting outside the line (which is all the DAS is for.)

Reply
Sep 25, 2017 at 8:02 p.m. Natalie Says...

Hello... I was able to get a DAS prior to the changes at Disneyland. I am able to still get a DAS at Disney World. Is there any way to have a record of this on file so I don't have to always explain my medical history to everyone in the office. There are laws protecting my privacy, yet I have to say everything out loud and everyone can hear it. I have been told if I get a wheelchair, I can easily get the DAS... I don't own a motorized wheelchair, but I am practicing at the stores that have them. I am not proficient enough to rent something like this and possibly injure others because of my lack of skill using something like this. It is really unfortunate the lengths I need to go through to get Disney to understand about my disability.

Reply
Mar 14, 2018 at 5:48 p.m. Meredith Says...

Just to respond--I know it's been awhile, but for others... renewing a DAS is a much more simple process than asking for it initially. All I had to do was go up and explain that mine had expired and that it was still needed--no questions asked, no further explaining on my part. I did have to wait at guest services for a few minutes, but given the accomodation--it was not too much to ask from me. If you go often--this might be an extra perk of annual passes because it is good for 60 days... and a quick from to guest services renewed it.

Reply
Sep 25, 2017 at 3:09 p.m. FrogBlog Says...

Hi Natalie,

We would suggest reaching out to Disney to see if some system that would allow the different parks to "share" information could be implemented for guests such as yourself.

Keep hopping!

Leap

Reply
Sep 10, 2017 at 8:54 p.m. Nelson Says...

I have a combat related severe spinal injury as rated by DoD and VA,, wear a Thoraco Lumbar Sacral Orthosis and have a letter from a military Orthopedic Surgeon stating not to stand longer than 30 minutes., The Gust Service Representative told me I can stand in line like everyone else or go sit down. I see MANY people using the disability access although no visible disability, physical motion appeared normal and some even laughing after allowed to breach the line to the ride by the ride operator. What is the criteria the Guest Services Representative use to determine the extent of a disability that invalidates an Orthopedic Surgeon? Or what are the magic words that others who abuse the DAS system use?

Reply
Sep 10, 2017 at 8:15 p.m. FrogBlog Says...

Hi Nelson,

We don't know the specifics of how Disney determines each individual guest's DAS request and need. If you feel that you have been denied a pass, we suggest asking to speak to a Guest Services Manager or elevating your concern to Disney Guest Communications.

Keep hopping!

Leap

Reply
Aug 21, 2017 at 7:30 p.m. Allison Says...

Hello,

2.5 weeks ago, I was diagnosed with stage 3 Lyme Disease after passing out and ending up in ER. I have terrible muscle weakness and numbness in my extremities. I have been on a very high does of doxycyclene and cant stay out in the sun for a long period of time. I have prescription sunscreen but my scalp blistered without a hat. I didnt even know about this card until my doctor told me to get one for our upcoming trip. I have TONS of perscrition sunscreen, hats, umbreals, etc for percaution. He is (as is my DH) concerned about waiting in lines any longer than necessary. I know that not all lines are directly in the sun but any change I can get to be out of the sun would certainly help. Is this something that would even qualify? I feel so embarrassed even asking. This stinks.

Reply
Aug 22, 2017 at 6:44 a.m. FrogBlog Says...

Hi Allison,

It's possible. Disney makes the final say on passes being issued. Just describe your situation and need to the Disney Guest Relations Cast Member when you arrive.

Keep hopping!

Leap

Reply
Jun 11, 2017 at 8:57 a.m. Lisa Says...

I do not get the whole DAS thing?! Only autistic children are eligable? I personaly have been treated like a liar and the cast members in Ca are rude and condesending. Guest services tells me to go to guest relations in the parks where they then treat me like a liar and look down their noses at me. My trouble is standing for long periods of time due to smashing my patella to bits 7 years ago. I go to the parks to be able to walk and do not want the expense of renting a wheelchair for a couple of rides as I am an annual pass holder also I don't want to fight the crowds with an empty chair just to have it to sit in line. One cast member told me "well, you can put your things in it". All I had was a purse. I really need to rent a wheelchair for my purse. I fail to see the harm in letting me get a return time and then sit on a bench and wait for it instead of the torture it is to stand. I thought this would be a godsent when I became aware of it but all I have gotten is rudeness. Guest relations by phone tells me "I am so sorry you are having trouble go back and talk to someone else. That went well, as the cast member told me " they don't know what they are talking about they don't have anything to do with this". If they want me to sit in a wheelchair in line then do as Disney World did when I was there and provide one at the ride entrance that I can use and then leave at the ride! It may come down to that my days at Disneyland are over. When I say that to the lovely cast members I had the pleasure of discussing this with they shrug like oh well lady too bad for you. I don't get why they have to be so nasty.

Reply
Jul 10, 2017 at 4:48 p.m. danielle Says...

You can get a note from Dr to make it go faster. My friend has heel spurs and cant stand for long periods of time. Dr gave her a note to make it easier for them to accept.

Reply
Dec 20, 2017 at 4:43 p.m. Beth Says...

The folks at Guest Relations have a policy of not accepting doctor's notes because it violates the ADA.

Reply
Jun 3, 2017 at 7:54 a.m. Linda Says...

Hi

My daughter has Aspergers and scoptic sensitivity disorder. My son also has IBS. They go on different rides as my daughter is sensitive to certain motions.

Do they qualify for a Das card? If so can they both have their own cards or do they share one. The reason Im asking this is the that the card holder will have to be on the ride and as I said there are some rides that they can't go on together,

Many thanks

da

ps If they do qualify for a card how many can go on with them. We are going as an extended family of 11 and one baby. It is most likely that we will not all go on the same rides at once but to having a baby and toddlers with us.

once again

many thanks

Reply
Jun 5, 2017 at 12:19 p.m. FrogBlog Says...

Hi Linda,

The DAS is only applicable for the attractions the person with the pass wants to experience. As we understand it, the DAS will accommodate the passholder and 5 additional members.

Disney makes all decisions regarding qualifying for DAS. Check with Guest Services when you arrive.

Keep Hopping!

Leap

Reply
May 22, 2017 at 7:44 p.m. Rafael Rodriguez Says...

I'm a Veteran, I have open heart surgery, a pass maker

and mentally disable, surgery in my left leg my wife and 2 children my pass if from Military Base my question is they have DAS card or I can have this from Disney in California.

Reply
May 22, 2017 at 3:12 p.m. FrogBlog Says...

Hi Rafael,

The DAS is available at Disneyland. Visit Guest Relations once you enter the park. A Cast Member will get you started with the registration process if DAS is deemed necessary.

Keep Hopping!

Leap

Reply
Apr 6, 2017 at 10:30 p.m. Brooke Says...

Disneyland and California Adventures have changed. It seems like you can only get a DAS pass for mental disabilities, not physical ones. Last year(2016) we were basically told at California Adventures that if you can't stand in line for too long due to a mobility issue- then rent a wheelchair. When we went in 2015 we were able to get return time at California Adventure. Disneyland is a little different because a lot of their lines aren't handicapped accessible so you still can get a return time. Not to sound insensitive but I saw a man get return times for Tower of Terror. Someone please tell me what kind of mental disability can you have to where you can't wait in line for this ride but you are okay to go on it?

Reply
Sep 11, 2018 at 9:10 a.m. Lee Says...

Hi, my son and I travelled from the uk to Anaheim in May this year. He had knee surgery end of March and was able to get the card. Helped tremendously. He was no longer on crutches but still had pain.

Reply
Apr 26, 2017 at 7:17 a.m. Amanda Says...

I believe it's not just mental, but disabilities that aren't visible. If you read the thread there's tons of people affected. I recently finished cancer treatment so I may try to get a pass if I'm finding it difficult to stand in line, as I often still get very fatigued.

Reply
Mar 20, 2017 at 4:26 p.m. Purity Says...

My young adult daughter has down's syndrome and I plan to visit Universal Studios on 16thMay 2017. Could you give me some information as to how to go about getting the DAS Card. We are one couple and our adult cognitively disableld daughter

How much does one has to pay ?

Who all have to pay ?

Reply
Mar 20, 2017 at 1:18 p.m. FrogBlog Says...

Hi Purity,

There is no additional expense for the DAS Card. Visit Guest Relations once you enter the park and explain your need for the Card.

Keep Hopping!

Leap

Reply
Jan 25, 2017 at 7:53 p.m. Noelle Says...

Hi,

We are looking into planning a trip. I was just looking into this as a possibility. My son has a heart condition. Hypertrophic Cardiomyoapthy. He can fatigue more easily as well become dehydrated if overheated. I haven't been in a while, so I don't know if lines are still outside. We would look to not be standing outside for hours in line. taking frequent breaks inside etc.

Thanks for your help.

Noelle

Reply
Feb 14, 2017 at 2:30 a.m. Erin Says...

We just got back from Disney last week with our seven-year-old daughter who has a very complex heart condition. I went to guest services and simply told them that my daughter had a disability and we were given a DAS pass no further questions asked. It was a complete game changer for our Disney trip, allowing us to get a return time and then to keep her hydrated and in the shade with her misting fan on her (or visiting other rides with a shorter wait) in the meantime. The last time we went to Disney we didn't know about any sort of disability pass and we only made it through one 50 minute wait/ride before she got sick from the heat and we had to leave. With the DAS pass we were able to enjoy so much more each day. It brought tears to my eyes that she could enjoy Disney feeling like any other kid and the fact we entered rides with the Fast Pass people meant that she didn't feel different.

Reply
Jan 26, 2017 at 8:22 a.m. FrogBlog Says...

Hi Noelle,

Depending on the attraction, you will be allowed to wait in a shaded or indoor area with the DAP. Know that many attractions only have outdoor covered queues (Haunted Mansion for example).

Keep Hopping!

Leap

Reply
Jan 24, 2017 at 11:40 p.m. Donna Says...

I am planing on heading to the park with my three children (13/9/5) both boys (13/9) have been diagnosed with ASD, DCD and ADHD. When were visited DLP we always availed of the GAP system which worked wonders for both of them, I know we will be entitled to the DAS but can it be obtained for both of them as they both ride completely different rides. 12 yo is a thrill seeker and loves anything fast and will ride rollercoaster until I throw up but 9 yo likes things a lots calmer.

Also if both boys have access passes can my 12 yo ride alone so either myself or my husband can sit with our 5 yo? Or is that a completely different can of worms.

Reply
Jan 25, 2017 at 8:30 a.m. FrogBlog Says...

Hi Donna,

If your 12-year old and 9-year old will all go on the same attractions as a group, then you'd only need one DAP. If you feel that you'll be splitting up, then get a separate DAP for each of your children. And yes, your 12-year old will be able to ride alone.

Keep Hopping!

Leap

Reply
Nov 28, 2016 at 2:01 a.m. Margaret Says...

My husband and I are traveling to WDW this weekend from MA with our 11 year old grand-daughter who is totally blind. I have NOT bought park tickets yet, as I want to make sure I am buying the right package for her . I am concerned however, that I may have to purchase tickets before I enter the park to get to the office of disabilities. Would someone be kind enough to tell me where we go when we get there to get a pass for her? Thank you

Reply
Nov 28, 2016 at 10:57 a.m. FrogBlog Says...

Hi Margaret,

You'll need to head to Guest Relations. Here's a map where you can find one at each of the Walt Disney World parks: https://disneyworld.disney.go.com/guest-services/guest-relations/

Hope you have a great time!

Keep hopping!

Leap

Reply
Nov 18, 2016 at 3:24 a.m. Claudia Says...

Hi!

I'm planning to take my kids to Disneyland, one of them has asthma and gets tire really easy, the other one has flat feet and it's extremely painful to stand up for long periods, can they get a DAS card?

Reply
Nov 22, 2016 at 2:03 p.m. FrogBlog Says...

Hi Claudia,

It's hard to say, but most likely you'll be recommended to rent a wheelchair. Drop by Guest Relations, though, and see what type of accommodations are available for you!

Keep hopping!

Leap

Reply
Nov 11, 2016 at 2:47 a.m. Michaela Says...

Hi!! Thank you so much for this post, I found it very useful. In my case, I suffer from severe enochlophobia (fear of really crowded places). I get extremely anxious, and get the feeling that I'm suffocating, which can sometimes lead to panick attacks. My concern is since it's not a "physical" disability, but a mental one, they will reject me (and yes, I'm very introvert so I'm really scared of actually asking for the DAS card). Do you think I'm qualified? What would you recommend?

Reply
Nov 15, 2016 at 11:01 a.m. FrogBlog Says...

Hi Michaela,

The DAS is also designed for those with "invisible" disabilities! You should definitely visit Guest Relations, and speak to a Cast Member about your disability. Provide as much details as you're comfortable with; they'll do their best to make accommodations for you!

Keep hopping!

Leap

Reply
Nov 5, 2016 at 7:46 p.m. Catherine Says...

My son has autism and I'm happy for this service. We are travelling in February and we have never been to wdw. I think I understand how it works with fastpass, just one thing. We plan on buying magic bands (staying offsite) and I know we load fast passes on there. If I understand correctly, my sons band will have his dac loaded onto his and so everything would be stored within his band?

Reply
Nov 8, 2016 at 12:02 p.m. FrogBlog Says...

Hi Catherine,

Yes, that is correct! All the information will be stored on his MagicBand.

Keep hopping!

Leap

Reply
Oct 27, 2016 at 8:19 p.m. M A Says...

My wife has a heart condition that makes it so she has to move often. Standing or sitting for long periods can cause her to pass out and have seizures. A wheelchair would not help her situation as she needs to be able to walk around. She was given the DAS last year, is it reasonable to expect them to give it again? If denied can we appeal it?

Reply
Nov 1, 2016 at 1:27 p.m. FrogBlog Says...

Hi there,

If she was able to qualify for DAS before, then there's a good chance she'll qualify again. All you have to do is the same procedure you did last time! Explain to the Cast Member her condition and maybe even mention how much the DAS helped before.

Keep hopping!

Leap

Reply
Sep 5, 2016 at 12:31 p.m. Jennifer Says...

Would a DAS be issued for blindness? My mom is completely blind, and uses a cane, and anything that lessens the obstacles in the queue (switchbacks, stairs, pokes, crowds, etc.) would be helpful. In reading the DAS guidelines, it doesn't seem clear at all to me whether or not a visual impairment would qualify . . . Thanks for any thoughts!

Reply
Sep 11, 2016 at 7:08 p.m. FrogBlog Says...

Hi Jennifer,

We can't say for sure whether she would qualify for a DAS. You can always check with Guest Relations to see the type of accommodations made for those with visual impairments. You can find some FAQ's here: https://disneyworld.disney.go.com/faq/guests-with-disabilities/disabilities-visual/

Keep hopping!

Leap

Reply
Aug 5, 2016 at 6:38 a.m. Alex Says...

Thank you for sharing your thoughts. Quite interesting.

Keep posting !

Reply
Jul 26, 2016 at 4:46 a.m. Shelli Says...

We are planning a trip to DL with my 4 year old autistic son next fall. I don't think I will have any issues with getting a DAS for him but I have a few questions that I have not yet seen addressed.

When you get your return time, is it an hour window, like fast pass?

When you do return, do you go to the fast pass line and still have a small wait or do you go to the front of the line?

What is the difference if you use the "Stroller as a wheelchair" service? Do you still have to wait in line with that service? Can you utilize both services together?

Reply
Aug 8, 2016 at 9:16 a.m. FrogBlog Says...

Hi Shelli,

Unlike FastPass, DAS return times do not expire until the park closes that day. So you can return to a reserved attraction any time after the return time. The “stroller as a wheelchair” service behaves pretty much exactly as the wheelchair accommodations. It just allows you to keep your child in their stroller in the attraction queues, instead of having to park it. You must have the stroller-as-wheelchair tag so that cast members know it’s for a disabled person and is counted as a wheelchair. The service doesn’t allow you the same accommodations as the DAS card does; you’ll still have to wait in line. It just allows a stroller the same accommodations as a wheelchair.

Keep hopping!

Leap

Reply
Aug 8, 2016 at 9:15 a.m. FrogBlog Says...

Hi Shelli,

Unlike FastPass, DAS return times do not expire until the park closes that day. So you can return to a reserved attraction any time after the return time.

Keep hopping!

Leap

Reply
Jul 15, 2016 at 2:52 a.m. Sammie Berberet Says...

One more question:

This isn't regarding the DAS but does anyone know if WDW resorts accommodate requests for rooms close to bus stops or the main buildings for disabilities/illnesses? Should I book a "preferred" room to guarantee this?

Reply
Aug 8, 2016 at 9:11 a.m. FrogBlog Says...

Hi Sammie,

Although booking a preferred room can sometimes help, I would certainly call the resort and request a certain room when booking.

Keep hopping!

Leap

Reply
Jul 15, 2016 at 2:45 a.m. Sammie Berberet Says...

We are going to WDW in April 2017 and I am considering requesting a DAS pass for my son. He had a brain tumor surgically removed in January 2016. Overall, he looks and feels well but still suffers from extreme fatigue and also becomes agitated very easily. I'm just worried about him being embarrassed about needing the DAS and not wanting anyone to know he's using it. He just turned 13 and does not like any extra attention from his illness. Does it work just like the FP? Do others around you know that you are using a DAS pass?

Reply
Aug 8, 2016 at 9:10 a.m. FrogBlog Says...

Hi Sammie,

It works pretty similar to FastPass+. Especially since it’s now that it’s on an electronic system! The DAS card is added onto your ticket or MagicBand; when you show up at one of the chosen attractions at your return time, your ticket or Magic Band is scanned and you enter through either the FastPass+ line or an alternate entrance. So it’s not a huge process of having to show an actual DAS card and having to discuss it!

Keep hopping!

Leap

Reply
Jul 13, 2016 at 10:13 p.m. Craig Says...

We are travelling to Orlando on the 22nd July and have got out Disney tickets and done our fast passes but have been made aware of this card from a friend who got the card for her daughter last year due to her being diabetic, due to abdominal surgery 10 months ago I now have a permanent Ileostomy and was wondering if my condition would qualify for the DAS card as I visit the toilet numerous times during the day and standing in long queues would be unbearable if I needed to empty the pouch

Reply
Aug 8, 2016 at 9:10 a.m. FrogBlog Says...

Hi Craig,

Stop by Guest Relations and give the cast member details on your condition; he or she can help you to find accommodations and see if you qualify for DAS. You’re not required to bring a doctor’s note but if you’re comfortable with it, it might help with the details!

Keep hopping!

Leap

Reply
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