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Overview of Disney World's Disability Access Service (DAS)

by Mommy Frog on October 17, 2021 363 Orlando

Disney World's Disability Access Service - PinterestWalt Disney World’s approach to assisting guests with disabilities ensures that every guest can enjoy a day at the parks. For families with one or more members needing accommodations, Disney World’s Disability Access Service (DAS) can help make a trip comfortable and memorable for everyone. This comprehensive program is about more than just getting ahead in line; it is designed to ensure that every guest and family has a toadally amazing Disney experience.

Recently, updates were made to the Disability Access Service at Disney World to be even more user-friendly! In October 2021, two new features were added to the DAS program. Guests now have the opportunity to pre-register via live video call and use DAS Advance pre-arrival planning, as well as selecting DAS return times through the My Disney Experience app. These improvements make it easier to get return times right from your phone, and reduce walking back and forth.

Here’s what you can expect from the DAS when you visit Disney World!

Disney DAS & How to Get It | How to Use DAS | DAS with Disney Genie | FAQs

What is DAS?

Disney World's Disability Access Service (DAS) provides assistance for guests and families with disabilities to navigate more easily and enjoy the parks. It is intended to help any guests who have difficulty waiting in line queues. Instead of physically waiting in a queue, you receive a return time equal to the current standby wait time. You can spend the time anywhere in the park and then return to enjoy the ride. You enter through the Lightning Lane entrance for barely any time in a physical queue.

You may hear some people refer to it as a disability pass or DAS card. The “pass” or “card” portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. Today, the DAS is fully digital and integrated into your ticket or MagicBand, so no additional card or media is needed. And a new feature includes being able to receive DAS return times through the My Disney Experience app!

Who Qualifies for Assistance from DAS?

Any adult or child with a disability that could endanger them, prevent them from fully enjoying the parks or waiting in a traditional line qualifies for DAS. This includes guests with both visible injuries or disabilities and those with less visible, non-apparent disabilities that could impact their park experience. The DAS covers both the impacted guest and those in their group. If you have a member of your party with a disability, then your entire group is covered under DAS.

Guests in wheelchairs can usually be accommodated at the point of entry in most rides, so if your only concern is about lines and boarding with a scooter or wheelchair, you may not need the DAS at all. The DAS is designed to support those guests who have needs beyond being wheelchair-bound or beyond limited mobility. If you’re only worried about getting through the line queue or accessing a ride with a scooter, you can simply head to your chosen attraction. Cast members are well trained and will be able to assist you without the need for the DAS.

How Do I Get DAS?

Disney World's Disability Access Service - Magic Kingdom City Hall

New to fall 2021, guests can now pre-register for DAS in advance of their trip! Pre-registration can be as early as 30 days in advance, but no less than two days before arrival. The registration will consist of a live video chat with a cast member, who will determine if you are eligible for DAS. Note that DAS is still determined on a case-by-case basis.

Once approved, the cast member will book two Advance Selections for each day of your visit. If you want two selections for each day, the entire length of your trip must be within 30 days. Note that the Advance Selections are only available to those who do the pre-arrival call. The individual who is requesting DAS must be present for the call. The video call is screen reader-friendly and available with text chat for those with visual or hearing disabilities. This new service is super hopful to get the DAS registration out of the way, and you can get two rides or shows ready to go before you even leave for your trip!

If you did not pre-register, you may do so at Guest Services at any of the four theme parks:

Magic Kingdom: A Guest Services location is outside of the park turnstiles on the right-hand side. Already inside Magic Kingdom? Head under the railroad tracks, then veer to the left. Guest Services is in City Hall, the first building you’ll see.

EPCOT: Before entering the park, head to the far right. Guest Services is located outside of the gates near the monorail entrance. If you are already inside EPCOT, there are Guest Relations locations near Spaceship Earth and near the International Gateway entrance.

Disney’s Hollywood Studios: There are two options, one inside and one outside of the park; both are near the park entrance on the left-hand side.

Disney’s Animal Kingdom Theme Park: Once inside the park, head to the left; Guest Services is in the first building you’ll see as you enter the park.

The individual requesting DAS must be present when registering, either in the video call or in person. Note that a photo will be taken. Make sure everyone in your party is linked in My Disney Experience so everyone can be included in DAS plans. Once registered, DAS is good for up to 60 days.

What Documentation Is Needed for DAS?

Disney World's Disability Access Service - Guest relations at Magic Kingdom

The person requesting DAS needs to be present and you must have your tickets or your Magic Bands to complete the process. Allow about 10 to 15 minutes to complete the process. Guest Relations cast members are well versed and will walk you through the DAS process.

You do not need to have a doctor’s note or even reveal the details about you or the individual's disabilities. You do need to describe the accommodations needed to fully enjoy the park. The more details you provide about your needs, the better DAS will work for you. This is a custom program that will be tailored to meet your specific situation. Your stated needs can range from the need for a quiet area to wait in lieu of standing in line, a pass to bring a stroller right to the loading area of a ride or other specific needs your family may have.

How Do I Use DAS at Disney World?

A new feature allows registered DAS guests and their party members to make return time selections right in the My Disney Experience app. Once tapped into the park, a DAS button will appear in the app. You can access it by clicking on the bottom three lines and scrolling down the menu. Anyone in the party can make the selections for everyone, but the guest with DAS must be present when the return time is redeemed. Guests can still visit the attraction, Guest Relations or a Guest Experience Team umbrella to receive return times.

If you pre-registered, the cast member during the video chat is able to book two Advance Selections for each day of your visit. Advance Selections have a set one-hour arrival window. If not used, they will expire. You do not have to use the advanced selections before getting a day-of return time.

Return Times are day-of selections and are available once you are tapped into the park. When chosen, they reflect the current standby wait. If Peter Pan's Flight is a 50-minute wait, your return time for that attraction would be in 50 minutes. Once the return time starts, it can be used at any time until park close. You can only hold one return time at a time. Once you have tapped in at both touchpoints in the queue, you are able to book your next experience.

Return times are not able to be booked during Early Theme Park Entry. If park hopping, selections will become available once you tap into that park. If a posted wait time is 15 minutes or less, guests using DAS and their party are typically given immediate access to the Lightning Lane entrance.

Using the My Disney Experience app to make selections allows for less walking to attractions or Guest Relations to get return times. We are so glad the service is now integrated into the app so all of the planning is in one place!

What Disney World Attractions Accept DAS?

Disney World's Disability Access Service - Mickey and Minnie's Runaway Railway entrance

Every attraction in Disney World can accommodate the needs of guests with disabilities; you can hop on over to our full list of Disability Access for Disney World Attractions to get the scoop on each individual ride. Note that the person holding DAS must meet the height requirements of the ride.

How Does DAS Work with Disney Genie?

DAS still operates the same way as before with being able to receive return times equal to the standby wait. You do not need to purchase Genie+ or individual selections to utilize DAS. Any ride with a standby wait time is eligible for DAS return times. With attractions using virtual queues, all members must have joined the virtual queue first. Once your boarding group is called, cast members will direct you on using DAS.

Note that nearly all attractions are available for advance selections except for those attractions using the individual Lightning Lane. Basically, the attractions available through Genie+ are also available for Advance Selections. The remaining two attractions per park still use DAS, but for day-of selection only. Here are the rides that are only available to book the day of your visit and are not available ahead of time:

  • Magic Kingdom: Seven Dwarfs Mine Train, Space Mountain
  • EPCOT: Remy's Ratatouille Adventure, Frozen Ever After
  • Hollywood Studios: Star Wars: Rise of the Resistance, Mickey and Minnie's Runaway Railway
  • Animal Kingdom: Avatar Flight of Passage, Expedition Everest

All attractions still offer return times with DAS. Unlike Disney Genie+, which currently only allows a ride to be selected once per day, there is no limit to return times for the same attraction.

You can also combine DAS and Genie+ or individual Lighting Lane selections to truly maximize your day! If you purchase Genie+, you can make Genie+ selections along with your DAS return times. You can also purchase individual Lightning Lanes and select an arrival window. All of these options utilize the Lightning Lane entrances. While DAS return times require you to wait the full standby time, Genie+ selections can be made for the next available time window and can be used right away. Purchasing Genie+ is not necessary when utilizing DAS, but there may be days where using both could be helpful, such as peak holiday times.

Disney World's Disability Access Service - Stroller Tag at Disney WorldDAS Stroller Tags

For families traveling with a loved one with autism or a related sensory disability, the DAS offers a way to enjoy attractions without waiting in a crowded, often overwhelming space. Guest Relations can provide you with an oversized red sticker for your stroller that allows you to bring a stroller directly to the loading area. Attractions such as Kilimanjaro Safaris require strollers to be parked at specific points in the line. If you have this pass, your child can stay in the stroller until the loading area is reached. There are a few exceptions to the policy, as sometimes guests with a DAS stroller tag may not be able to enter areas that the stroller can’t safely navigate.

Still Have Questions? Here Are Our Frogtastic FAQs!

Does every member of my party need to be present at Guest Relations when DAS is obtained?

No, the Guest Relations cast member will speak with the guest (or guardian) for whom DAS will be issued. The cast member will ask how many guests are in the party; this number can be adjusted as necessary at Guest Relations.

Once I have registered and received Disney World's DAS, what’s next?

Time to have fun! If pre-registered, you can start booking return times on the app once you are in the park. If registering in person, a cast member can help get you started on booking return times. Go to that attraction during the allotted time and enjoy! Return times are valid until redeemed prior to park closing. Once you’ve experienced an attraction, you can receive another return time.

Where do I receive more return times for attractions?

You can book return times on the My Disney Experience app or in person at the attraction or Guest Relations. You can choose another return time for the same attraction or a different one as soon as you tap in twice in the queue. Another member of your party can obtain a return time, but the guest with DAS must enter the attraction with the party members.

Does the DAS cardholder have to board the attraction with the rest of the party?

Yes, the cardholder must enter the attraction. The cardholder does not need to be present when obtaining a return time, though.

What if I’m afraid that Disney World's DAS card will not accommodate my needs?

Disney works with guests individually in order to accommodate their specific requests and provides assistance for a variety of needs and disabilities. Oftentimes, accommodations will be made at individual attractions if the system is not working at all. If you have any concerns at all, tell a cast member and they will find a way to work with you!

Do I have to get a new DAS at the start of each day?

No, DAS is valid for 60 days once registered.

How many reservations can I have?

You can only have one active return time at once. This is separate from the Advance Selections, which you can have two per day. You can have both advance selections and return times active at the same time.

Can I cancel a reservation? For example, I grab a reservation for Haunted Mansion but then decide I want to ride Seven Dwarfs Mine Train at that allocated time.

Yes! Return times can now be modified or canceled in the My Disney Experience app. Anyone in the party may modify the reservation, but the guest with DAS must enter the attraction.

How many guests in one party can be covered under Disney World's DAS?

The maximum is six guests per DAS. If you have special circumstances or any concerns, talk to Guest Relations.

Can I use DAS for fireworks and parades?

There are no specific reserved areas for guests using DAS. If you plan it right, it can really work out to your advantage! Guests using DAS with concerns should visit Guest Relations to see what accommodations can be made for fireworks/parade viewing. There are special viewing areas on parade routes and some shows for guests with disabilities, but those cannot be reserved and are on a first-come, first-served basis.

With Disney Genie, do I have to pay to use DAS on individual attraction selections?

DAS does not require any additional purchase with the Disney Genie+ system. Any attraction with a standby queue can issue DAS return times. Only certain attractions are available for pre-arrival Advance Selections, but all attractions are available day-of.

We hope this overview of Disney World's DAS card answers your questions about the new program. If you've used DAS, we'd love to hear your thoughts about it. Share them in the comments below!

Related: Overview of Universal's Attraction Assistance Pass

Related: Overview of Disneyland Disability Access Service (DAS)

Hoppy planning!

Keep hopping, Mommy Frog!
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1–50 of 167 comments
Jun 14, 2022 at 5:58 p.m. Bill and sharon Hoobler Says...

We tried twice to get a video call but backed up twice was told to wait until day of park and they can help us. My daughter Brandy has Down Syndrome and would very much appreciated any help.

Reply
Jun 14, 2022 at 1:04 p.m. FrogBlog Says...

Hi Bill & Sharon!

Unfortunately, we frogs can't offer much more assistance, but we'd suggest reaching out to Disability Services at (407) 560-2547 or sending an email to disability.services@disneyparks.com if you have general questions or concerns (however, they won't be able to assist with registering in advance — you must do so through the DAS Advance video call). Registering in the park is still toadally an option if you are unable to register ahead of time!

Hoppy planning!

Mommy Frog

Reply
Jun 14, 2022 at 1:05 p.m. Emma Says...

Hi, I have 2 autistic children and will be applying for DAS later this year. We are 2 families travelling together so more than 6 but park tickets are split between the 2 families. How does the access to the rides work for DAS? I understand the virtual waiting but getting on the rides, is it only the 6 registered that can accompany my children? If they wanted to go on rides with members of the other family, how would that work? Or would it not be possible? Or would I need to link one of my children's tickets to their family in MDE?

Reply
Jun 14, 2022 at 2:26 p.m. FrogBlog Says...

Hi Emma!

The two kids would need to be separate (can’t be listed as a guest of the other kid) and each would need their own return times. As for the guests, if everyone’s connected to both children, then you can select the people who are accompanying each DAS holder. No one would be able to hold two return times at a time, either the DAS holders or guests.

Hoppy planning!

Mommy Frog

Reply
Jun 10, 2022 at 2:57 p.m. Corina C Says...

Hello! I registered for the DAS pass for my son today. We are traveling in from the West Coast and have a group of 10. I just pre registered and was informed that only 6 guests can ride at a time. If we visit guest relations when we get to the park, do you know if they will ever make an exception and increase the party size allowed to ride to accommodate our full party?

Reply
Jun 10, 2022 at 1:40 p.m. FrogBlog Says...

Hi Corina!

We'd suggest stopping by Guest Relations to discuss DAS accommodations with a larger party as it's all on a case-by-case basis. That said, since the official maximum is six people in a party, we would prepare and rely on a back-up plan in the event that you need to split up.

Hoppy planning!

Mommy Frog

Reply
Jun 2, 2022 at 5:28 p.m. F Alonso Says...

Hi there. It seems you can only pre- book for this if you are in the USA. Otherwise you need to request this in person at the Park. Is this correct? As I cannot find a way to do it from the UK. Help much appreciated

Reply
Jun 3, 2022 at 12:36 p.m. FrogBlog Says...

Hi! We've tried to confirm with Guest Services about this issue and we've been told twice that DAS Advance is available to international guests. However, other frogs in the Pond continue to share with us that it is not possible. You can still sign up for DAS in person at the parks!

Keep hopping!

Leap

Reply
Jun 21, 2022 at 6:10 p.m. TJ Says...

I tried repeatedly to book DAS for my son from here in the UK. Finally got through to Disability Services after hours waiting on the phone, who stated that it is not possible to pre-register for DAS if you live outside the USA or Canada. I’m told I must register on the day. I must queue with my son (who needs DAS because he can’t queue!!) at Guest Services on my first day.

Not very equitable is it? Puts my son at a distinct disadvantage. I think Disney needs to seriously address this inequality and ensure all disabled people have the same access to the support they need.

Reply
May 28, 2022 at 12:05 p.m. Jo Says...

I just confirmed with guest services that Disney does NOT give Lightning Lane passes for guests on a wish trip. They require you to use DAS system. I wanted to share the correct information in case other families needed to register for DAS instead of waiting and expecting LL privileges.

Reply
May 9, 2022 at 10:51 p.m. Billy Bob Says...

I have a herniated disk in my back and can't stand for any longer than 10 to 15 minutes at a time. Would this be acceptable to get a DAS Pass?

Reply
May 10, 2022 at 11:19 a.m. FrogBlog Says...

Hi Billy Bob!

DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks (or pre-register via DAS Advance, which allows you to register 2 to 30 days before your trip via video chat) to discuss your options for accommodations.

Hoppy planning!

Mommy Frog

Reply
Apr 28, 2022 at 10:07 p.m. Martine Corbeil Says...

My husband is blind. He would be interested in the audiodescription service.

Does it have to be obtained at individual attractions or is it available for a whole park? Through Guest Services or somewhere else? Thank you

Reply
May 2, 2022 at 3:31 p.m. FrogBlog Says...

Hi Martine!

Disney handheld devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully refundable $25 daily deposit for use. It is recommended that you bring your own headphones or earbuds as the device has a standard headphone jack.

Hoppy planning!

Mommy Frog

Reply
Apr 26, 2022 at 11:20 p.m. Jolene Says...

Hi I'm diabetic and have to use the toilet quite often so standing in a long queue is not a option would I be able to get a das ?

Reply
Apr 27, 2022 at 9:37 a.m. FrogBlog Says...

Hi Jolene!

DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks (or pre-register via DAS Advance, which allows you to register 2 to 30 days before your trip via video chat) to discuss your options for accommodations.

Hoppy planning!

Mommy Frog

Reply
Apr 20, 2022 at 11:13 p.m. Brittany A Says...

I love how thorough this guide is! Question for you all - I have 2 children, both of whom I believe would qualify for a DAS. We plan to split up a bit on our park days, and have a group of 7 people total. Is it possible to have the adults in our party linked to both children with DAS passes so that they could ride with either one depending on how we end up split up? Thanks in advance!

Reply
Apr 21, 2022 at 1:51 p.m. FrogBlog Says...

Hi Brittany!

The two kids would need to be separate (can’t be listed as a guest of the other kid) and each would need their own return times. As for the guests, if everyone’s connected to both children, then you can select the people who are accompanying each DAS holder. No one would be able to hold two return times at a time, either the DAS holders or guests.

Hoppy planning!

Mommy Frog

Reply
Apr 23, 2022 at 2:22 p.m. Brittany A Says...

Beauty! Thanks a million for the response!

Reply
Apr 25, 2022 at 7:37 a.m. FrogBlog Says...

You are so welcome, Brittany - thanks for hopping by!

Hoppy planning!

Mommy Frog

Reply
Apr 10, 2022 at 7:07 p.m. Haylee Says...

I found out about DAS after almost having a panic attack on the waiting line for Space Mountain while at Magic Kingdom. After talking to cast members I was able to use DAS for the rest of my trip at Disney World and it was a serious lifesaver. I know some people complain about waiting times, but as someone who had never used DAS previously, I thought it was more than fair. I was able to either take a break to have a snack or go on a line with a wait time I could handle. In all I had the best experience at Epcot and Animal Kingdom, thanks to the pass. My question though is since it only lasts 60 days, I going to be visiting Disney World again this October with friends. Will they have record that I used DAS in the past, to make registering online easier since I will already be in the system.

Reply
Apr 11, 2022 at 1:51 p.m. FrogBlog Says...

Hi Haylee!

Yes, you would need to reapply. Generally, Guest Services does not keep records and policies could change, so it's not guaranteed. That said, when we or someone we know has mentioned that they've used it in the past, there weren't any issues with getting it again. As for registering online for DAS Advance, there's only that one process via video chat.

Hoppy planning!

Mommy Frog

Reply
Mar 30, 2022 at 12:03 p.m. Amy Says...

How do you even try and apply in advance for DAS?! I can’t find a link or anything on the Disney world site. So frustrating..

Reply
Mar 30, 2022 at 9:27 a.m. FrogBlog Says...

Hi Amy!

Follow this link to sign up for DAS Advance. Scroll down to "Ready to Chat with a Cast Member?" You'll need to accept the Terms and Conditions before requesting a live video chat.

Hoppy planning!

Mommy Frog

Reply
Mar 29, 2022 at 3:28 p.m. Katelynn Thomas Says...

Can I get DAS bring 8 months pregnant

Reply
Mar 29, 2022 at 11:11 a.m. FrogBlog Says...

Hi Katelynn!

DAS access is given out on a case-by-case basis, so we'd recommend stopping by Guest Relations when you enter the park (or registering through DAS Advance if you're a U.S. resident) to see what accommodation options are available for you.

Hoppy planning!

Mommy Frog

Reply
Mar 25, 2022 at 6:21 a.m. Elaine Says...

Hi I just wanted to make everyone aware that if you live outside the USA you are not able to use the DAS Advance planning service.

We will be arriving in the USA two day before our tickets start. Do you think we will be able to call on arrival to register for DAS?

Reply
Mar 29, 2022 at 3:56 p.m. FrogBlog Says...

Hi Elaine!

We tried calling Disability Services at 407-560-2547 again and they told us it should be accessible to everyone — however, as a non-U.S. citizen, you are not the only one to have an issue with this. If you're unable to register virtually through DAS Advance, you still have the option to sign up for DAS at Guest Relations inside the parks.

Hoppy planning!

Mommy Frog

Reply
Mar 22, 2022 at 5:34 p.m. Martin Says...

Hi, is this available to non-USA residents? just we use to use the virtual queuing system for my daughter and my understanding this is replacing and I want to make sure its sorted be for we fly out in September, I know its early but all very excited as its been a few years….

Reply
Mar 29, 2022 at 3:47 p.m. FrogBlog Says...

Hi Martin!

We have been told by guest services that DAS Advance is available to anyone (though at this time, the live chat is only available in English). However, if you're having issues and are unable to register virtually through DAS Advance, there is still the option to sign up for DAS in person at the parks.

Hoppy planning!

Mommy Frog

Reply
Apr 14, 2022 at 10:43 a.m. Annie Says...

Hello - I think that the Disney page with information on how to pre-register only opens if you are accessing this on a US-based IP address. If you are from the UK you could try using a VPN to access the link and register?

Reply
Mar 20, 2022 at 8:39 a.m. Rachel Says...

Hi - thank you for this website it’s very useful. In the U.K. for all attractions there is discount for anyone with a disability and the carer goes free, do you have anything similar at Disney World? And if so how do you go about it?

Thank you in advance x

Reply
Mar 21, 2022 at 1:11 p.m. FrogBlog Says...

Hi Rachel!

There aren't any discounts on tickets for guests with disabilities or their carers, but if you have any other questions about DAS, we'd be hoppy to help.

Hoppy planning!

Mommy Frog

Reply
Mar 7, 2022 at 2:37 a.m. Hally Says...

Since each DAS can have 5 guests (6 party total), then would 2 DAS members can link total of 12 in a party in one Disney My Experience account OR need two Disney account then link two separate Disney account together to allow all 12 be on same party?

Reply
Mar 7, 2022 at 12:11 p.m. FrogBlog Says...

Hi Hally!

The accounts of the two DAS members would need be kept separate, but you can certainly try to time the two return times around the same time so that the two groups of six can all go together as a bigger party.

Hoppy planning!

Mommy Frog

Reply
Feb 27, 2022 at 12:53 a.m. Connie Says...

I registered for DAS and got accepted. I was asked to choose 2 rides as an advanced DAS planning option. I registered for 2 rides, one is for 1:30 and the other is for 5:00 - those were the only times available. My question is: It's very confusing... when I enter the gates of EPCOT, will I be able to register for additional rides on DAS, through the app, or can I not register because I already have 2 rides/time slots scheduled? In other words, can we have more than 2 time slots reserved on DAS? I have been looking for the answer but getting conflicting results. I know that you can help me. THANK YOU in advance!

Reply
Mar 1, 2022 at 12:45 p.m. FrogBlog Says...

Hi Connie!

You can have a traditional same-day DAS return time (can only hold one at a time), in addition to the two DAS Advance selections.

Hoppy planning!

Mommy Frog

Reply
Feb 19, 2022 at 2:40 p.m. jade Says...

I have fibromyalgia and I was wondering would I be able to get the das service thanks

Reply
Feb 22, 2022 at 9:21 a.m. FrogBlog Says...

Hi Jade!

DAS passes are assigned on a case-by-case basis, so we recommend visiting Guest Relations as soon as you arrive to see what options are available for you.

Hoppy planning!

Mommy Frog

Reply
Feb 5, 2022 at 2:20 a.m. Lindsay Says...

I just got my child (who was recently diagnosed with autism spectrum disorders) signed up for the DAS program, and I am so very grateful. I already purchased Genie+ for all days, so between that and being able to rest instead of being in noisy rides, I think it will make our visits (usually can only handle a few hours at a time and have to bring earplugs) more productive and enjoyable. I know there are baby care centers, but do you have recommendations for quiet places to go in the park if you have a kiddo who needs a sensory break? Thanks!

Reply
Mar 29, 2022 at 8:25 p.m. Paul Cunningham Says...

Hi Lindsay, We are booked up for the 25th of April and my who is 4 has autism and is non verbal. Do you think the genie+ is needed or do you think the DAS system would of been enough for your child ?

many thanks

Paul Cunningham

Reply
Feb 7, 2022 at 10:07 a.m. FrogBlog Says...

Hi Lindsay!

We absolutely do! Here are some of our favorite quieter spots in the parks, which could work as a sensory break for your tadpole:

Magic Kingdom: Liberty Square (behind the Ye Olde Christmas Shoppe), the walkway in Frontierland that lines the water (if water noise isn't too much)

EPCOT: the EPCOT Experience building (which is also close to the baby center), Morocco pavilion (especially in the back), Canada pavilion in front of Victoria Gardens or by the waterfall (if water noise isn't too much), U.K. pavilion gardens (as long as there isn't a band playing)

Animal Kingdom: any of the animal trails, especially Discovery Island trails and the short Cretaceous Trail by DINOSAUR

Hollywood Studios: Animation Courtyard, Echo Lake and just inside the Toy Story Land entrance by Galaxy's Edge (there is some foot traffic, but if you move off to the side, it's fairly quiet)

Hoppy planning!

Mommy Frog

Reply
Nov 22, 2021 at 3:30 p.m. meg Jones Says...

I been waiting for das preregistration since Nov 1st!!!! No help and get register! Very disappointed I called das 2 times waited over 30mins too.. I have never seen it like this. I just didn't want to have to stand in line for a change though this be great so far waited every day in a que for 6 to 8 hours.. may I add only bc I am out with a major surgery .. or I'd be working and couldn't.. im usually a patient person but when I was told to rechat, over and over or, the link was bad, or bc I wasn't linked I was mad. They give you 2 mins to answer and my son has adhd hyperactive disorder. And I have 2 other kids. So it's not like I'm sitting by the phone. Very difficult sorry... so no luck with any of thos new system.. ugh sorry guys

Reply
Jan 10, 2022 at 9:27 a.m. JLB Says...

I've heard that it's super hard because the chat lines are swamped. Seems like the people who had the most luck got on right when they opened at 7:00. Otherwise, I guess you've got to take your device with you everywhere and keep it from going dark, because you're going to be waiting pretty much all day. Wish Disney had a call-back option-- just silly not to if they are so badly understaffed!

Reply
Nov 13, 2021 at 10:13 a.m. Alison Sharpe Says...

Hello,

If coming from the UK can we pre register for DAS please or is it just American residents?

Many thanks

Reply
Nov 16, 2021 at 3:23 p.m. FrogBlog Says...

Hi Alison!

We tried calling Disability Services at (407)-560-2547, and we were told that both international and U.S.-based guests could pre-register for DAS.

Hoppy planning!

Mommy Frog

Reply
Jan 9, 2022 at 8:51 a.m. Jenna Says...

Hi Mommy frog!

Thanks for this great article it’s super helpful as coming from the UK a lot of the detail is omitted from the Disney site we access.

However it appears the pre registration DAS is only for US citizens :(

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Mar 21, 2022 at 11:55 p.m. MrsJones Says...

Hi there, I think this is the case sadly. I called Disney and after almost 2 hours I got through and asked, only to be told that UK citizens are not eligible to pre-register for DAS via the zoom interview. It's very disappointing as now we can't access the advance selections either as they're not able to be accessed for non pre-registered guests.

Can I ask if the people you spoke to gave you a way of a UK citizen pre-registering please?

Thanks in advance.

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Mar 23, 2022 at 11:55 a.m. Martin Says...

If you can't pre-register does that mean you have to do it when you arrive or is the service not available at all for non-residents

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Mar 23, 2022 at 5:41 p.m. FrogBlog Says...

Hi Martin!

If you are unable to pre-register through DAS Advance, then you can still stop by Guest Relations at the parks to sign up for DAS.

Hoppy planning!

Mommy Frog

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Nov 3, 2021 at 11:06 a.m. Katie Says...

Hi. As an annual passholder, how long is the Das good for? I read your blog and Disney's information about it, but it's worded weird. Both say good for up to 60 days.

Does that mean that I get it and have 60 days to use it? Or. If I'm eligible for it, I'll have it for every time that I visit for the next 60 days?

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Nov 3, 2021 at 9:27 a.m. FrogBlog Says...

Hi Katie!

Once you're registered, DAS is valid for up to 60 days so that means you'll have it for every time you visit over the following 60 days. After 60 days, you'll need to register again.

Hoppy planning!

Mommy Frog

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Nov 1, 2021 at 6:57 p.m. Kimberly Says...

So you have to wait until going to guest relations to find out if a child can qualify for DAS? No way to find out beforehand? This is actually preventing our decision on going. We can’t do unless we know ahead of time before booking.

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Nov 1, 2021 at 2:38 p.m. FrogBlog Says...

Hi Kimberly!

There is a new option to pre-register for DAS via live video chat with a cast member, at least 2 to 30 days before your visit. You can register and find more info here.

Hoppy planning!

Mommy Frog

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Nov 12, 2021 at 10:53 p.m. Ian Says...

Hi

Just wanted to let you know that despite the above service being advertised internationally, I have been informed by disability services it is only available for those in the US.

I am annoyed as this seems unfair and misleading. We would love to be able to book 2 rides each day in advance.

Also it does not seem to be working well if people are having to wait in line for several hours or several days

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Nov 16, 2021 at 3:22 p.m. FrogBlog Says...

Hi Ian!

We tried calling Disability Services at (407)-560-254 to confirm. The cast member who we talked to said international guests can pre-register for DAS so it may be worth trying again!

Hoppy planning!

Mommy Frog

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Oct 30, 2021 at 2:59 p.m. Brenda Gerrits Says...

Can we rent a wheelchair in combination with the das pass?

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Nov 2, 2021 at 12:32 p.m. FrogBlog Says...

Hi Brenda!

While DAS is designed for those who have needs beyond limited mobility, Disney's official stance is: "A guest whose disability is based on the necessity to use a wheelchair or scooter does not need DAS. Depending on the experience, guests utilizing a wheelchair or scooter will either wait in the standard queue or receive a return time at the attraction that is comparable to the current standby wait."

Hoppy planning!

Mommy Frog

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Oct 23, 2021 at 11:09 p.m. Carrie Says...

Is the new Genie + the same as a DAS pass? They sound very similar. Disney Genie + is $15 more per person per day. Can Genie + be used to reserve more than one ride at a time and can a DAS pass and Genie + be used together?

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Oct 26, 2021 at 8:20 a.m. FrogBlog Says...

Hi Carrie!

DAS and Genie+ are different systems, but they can be used together! You can only make one Genie+ selection at a time, but you can have overlapping Genie+ selections. There is a two-hour window before you can make another selection. Because you can only choose the next available time window, the window can start as soon as five minutes later or hours away, depending on the ride and crowds. At noon, for instance, you might find that the next time window is at 7 p.m. To avoid being tethered to only one ride for seven hours, your ability to make Genie+ selections is "frozen" for two hours. So, at 2 p.m., you could make another Genie+ selection, despite not going on the 7 p.m. ride yet. At 4 p.m., you could make an additional selection, and so on. We hope this helps!

Hoppy planning!

Mommy Frog

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Oct 21, 2021 at 12:35 a.m. Nanney Says...

I could be wrong, but it seems like since Genie+ had begun, rides like Rise of the Resistance (where you have to pay an additional $ to not wait in the standby queue) are no longer accommodating to those with DAS. Money over equality I guess.

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Oct 21, 2021 at 2:21 p.m. FrogBlog Says...

Hi Nanney!

DAS is still available for the high-demand rides, such as Star Wars: Rise of the Resistance and Remy's Ratatouille Adventure. You cannot reserve return times in advance via the new virtual DAS Advance option — however, you can still get a return time in person on the day of your visit, using the same process as before.

Hoppy planning!

Mommy Frog

Reply
Oct 14, 2021 at 5:14 p.m. Mom2Three Says...

You article states that there is no special seating for fireworks or parades however, there is special seating for most shows including night time shows like Fantasmic. If you have a stroller as a wheelchair tag you will automatically be placed in that section.

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Oct 14, 2021 at 12:35 p.m. FrogBlog Says...

Hi there!

Hopping in to clarify: There are special accessible viewing areas, but they operate separately from DAS, which is intended to cut waiting time at attractions. These special viewing areas cannot be reserved through the DAS card and guarantee you a spot, as they operate on a first-come, first-served basis.

Hoppy planning!

Mommy Frog

Reply
Oct 16, 2021 at 7:33 a.m. Leticia Says...

Do I have to get a DAS pass for my son every time we go to Disneyland?

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Oct 18, 2021 at 5:05 p.m. FrogBlog Says...

Hi Leticia!

It depends on the length of your ticket. If you have a Magic Key pass, you can renew every 60 days. If you have a regular ticket, it is good for the length of your ticket. Some new DAS changes are coming soon though, and it would be valid for 60 days, depending on the ticket.

Hoppy planning!

Mommy Frog

Reply
Sep 23, 2021 at 1:15 a.m. Lorna L Says...

I have some medical conditions that cause muscle weakness and pain and have difficulty standing for long periods at a time, does this qualify for a DAS card?

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Sep 23, 2021 at 8:52 a.m. FrogBlog Says...

Hi Lorna!

Ultimately, Disney assigns the DAS card on a case-by-case basis, so we recommend visiting Guest Relations when you enter to see what options are available to you.

Hoppy planning!

Mommy Frog

Reply
Aug 31, 2021 at 6:29 p.m. Lisa Says...

My mom has Alzheimer’s/Dementia is 83 yrs old. May we use the DAS card?

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Aug 31, 2021 at 2:05 p.m. FrogBlog Says...

Hi Lisa!

Disney makes these decisions on a case-by-case basis, so we recommend hopping to Guest Relations upon entering the park to see what options are available to you. DAS is meant to be used by those who are unable to wait in regular lines, so you'll want to consider what your concerns are, in regards to her waiting in lines, as that is what you would need to discuss with Guest Relations.

Hoppy planning!

Mommy Frog

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Aug 19, 2021 at 1:13 p.m. Carrie Says...

Would a condition that requires you to be near a restroom all the time qualify for DAS?

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Aug 19, 2021 at 4:03 p.m. FrogBlog Says...

Hi Carrie!

DAS passes are assigned on a case-by-case basis, so we recommend visiting Guest Relations as soon as you arrive. Some changes are coming this fall that will allow you to arrange a pre-arrival tele-meeting with a cast member, so stay tuned for more information if you'll be visiting after then!

Hoppy planning!

Mommy Frog

Reply
Jun 28, 2021 at 8:15 p.m. Bobbi Says...

Does the DAS card cover for epi pens?

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Jun 29, 2021 at 9:32 a.m. FrogBlog Says...

Hi Bobbi!

Ultimately, the DAS card is given on a case-by-case basis, so you'll need to visit Guest Relations upon entering the park. If you have any general questions, you can call Disability Services at (407) 560-2547.

Hoppy planning!

Mommy Frog

Reply
Jun 26, 2021 at 12:56 p.m. Sandi Says...

Can the red tag be used to enter the bus? Autistic grandson who is nonverbal and doesn’t understand language. He basically needs to remain in the stroller as much as possible. Thanks bunches!

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May 7, 2021 at 11:19 p.m. Donna Says...

I'll be traveling with several adults and two babies under 3 years old making my party more than 6 people. Since the babies do not need park reservations, do I have to add them as guests on my DAS card?. Or do I just list the adults?

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May 10, 2021 at 8:13 a.m. FrogBlog Says...

Hi Donna,

Everybody will need to be listed on the DAS card. Since DAS eligibility runs on a case-by-case basis, it doesn't hurt to ask Guest Relations if there can be an exception, particularly if you'd meet the maximum number of people without the tadpoles and it'd accommodate your party. However, it's up to their discretion, and there is no guarantee that everyone can be included.

Hoppy planning!

Mommy Frog

Reply
May 6, 2021 at 12:27 a.m. McKenzie Says...

I just found out about the DAS and it sounds like a lifesaver. Regardless whether I'm standing or sitting, I am prone to overheating in directly sunlight because I have hyperhidrosis, or the inability to produce sweat. It causes low blood pressure and collapsing, but being able to walk around and have access to guaranteed shade extremely helps. The social distancing guidelines mean rides that otherwise wouldn't be in the sun for so long are now so. Since this isn't a matter of sitting or standing, but needing the ability to stay moving to keep my blood circulation up, hopefully they issue me one. Fingers crossed!

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May 6, 2021 at 7:29 a.m. FrogBlog Says...

Crossing our fingers for you, McKenzie! Thank you for hopping by!

Hoppy planning!

Mommy Frog

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May 2, 2021 at 8:24 p.m. Barbara Says...

My sister just turned 80 and she users a cane to help her walk. I was wondering if she is eligible for a das pass

Reply
May 3, 2021 at 10:05 a.m. FrogBlog Says...

Hi Barbara,

Ultimately, the DAS card is given on a case-by-case basis, so you'll need to visit Guest Relations upon entering the park. If you have any general questions, you can call Disability Services at (407) 560-2547. Your sister may also want to consider renting a wheelchair, as there is a lot of walking involved at Disney World, but of course it's up to her comfort level! Most queues can accommodate wheelchairs without the need for DAS (as DAS is designed to support those guests who have needs beyond limited mobility).

Hoppy planning!

Mommy Frog

Reply
May 1, 2021 at 4:06 a.m. Melissa Says...

My daughter has epilepsy.i was wondering how I could go about getting to use a wagon stroller as a medical device for a safe place for her to have seizures. There are many reasons a wagon stroller works best for this. Is this even possible? How would you go about this?

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May 3, 2021 at 10:25 a.m. FrogBlog Says...

Hi Melissa,

We recommend contacting Disability Services directly at (407) 560-2547 or email disability.services@disneyparks.com — they'll be able to best advise you!

Hoppy planning!

Mommy Frog

Reply
Apr 21, 2021 at 3:39 a.m. Leslie Says...

Does the family get accommodations as well for the Skyliner/Monorail? I'm only seeing for park attractions... thank you!

Reply
Apr 21, 2021 at 1:05 p.m. FrogBlog Says...

Hi Leslie,

You're correct — the DAS card is only applicable for attractions. However, transportation options can accommodate motorized scooters, wheelchairs and other assistive devices while on board (though you would need to wait in the normal line). For Skyliner specifically, there is a separate queue for anyone who needs extra time during loading — a gondola would stop off to the side so the other gondolas can keep moving.

Hoppy planning!

Mommy Frog

Reply
Apr 10, 2021 at 7:41 p.m. Cynthia Says...

Hi! I broke my ankle and are on the road to recovery. By the time I go to Disney World, I will be able to walk, but not stand for long periods of time. It would be a shame to have a swollen ankle or feel like I can’t walk anymore at the end of each day do to our 6 day long trip with lots of walking and standing. I don’t like the idea of renting a wheelchair (there are people who need those rentals more than I probably do). Do you think they’d be willing to provide me with a DAS?

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Apr 12, 2021 at 10:24 a.m. FrogBlog Says...

Hi Cynthia!

We'd recommend popping into Guest Relations to see what options are available to you - have a great trip!

Hoppy planning!

Mommy Frog

Reply
Apr 6, 2021 at 6:20 p.m. Shan Says...

I was wondering if you can get the DAS pass the day before your part tickets start? For example if you arrive on a Friday but you tickets do not start until Saturday can you go to the guess services outside of the Magic Kingdom and “apply” for the DAS pass to start the next day or can you only do it day of?

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Apr 8, 2021 at 9:44 a.m. FrogBlog Says...

Hi Shan,

Unfrogtunately, no, you will need to obtain the DAS card on the day that your park tickets start.

Hoppy planning!

Mommy Frog

Reply
Mar 20, 2021 at 6:40 p.m. Debbie Says...

Hi we are hoping come Disneyland in 2 years, can someone help regarding the DAS cards please as do we pay for myself and Carer as I’m the disabled one who is going. Also we live UK can anyone tell us how to apply this or do we have to get this before we go and what cost. Hope someone can help please thanku

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Jun 6, 2021 at 3:17 a.m. Monica Romero Dohnken Says...

Hello Debbie! We’ve used this program several times for our son. No extra charge for DAS. However, cannot get the DAS until the first day of your park visit. I hope this helps.

Reply
Feb 1, 2021 at 4:35 a.m. Des Says...

If i will be wearing a back brace and i need a motorized scooter am i eligible for a das and my 10 year old has autistic ??

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Feb 1, 2021 at 9:03 a.m. FrogBlog Says...

Hi Des,

Disney grants the DAS pass on a case-by-case basis, so we'd check with Guest Relations when you enter the park. You are not required to bring any medical paperwork, but if you're comfortable bringing information to share, it never hurts to do so!

Hoppy planning!

Mommy Frog

Reply
Jul 4, 2020 at 8:38 p.m. Sarah Says...

Do you allow support staff in the parks for a reduced rate?

In Canada many places allow staff supporting individuals with special needs into places with only the individual being charged

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Jul 6, 2020 at 2:49 p.m. FrogBlog Says...

Hi Sarah!

To our knowledge, a similar program isn't offered at Disney theme parks.

Hoppy planning!

Mommy Frog

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Mar 3, 2020 at 9:33 a.m. Sharlie Says...

Hi there, my 8 year old son is visually impaired. Regarding the parades, I hear it's a first come first served basis within the allocated areas? He would need to be at the front in order to experience the parades, are there any exceptions for visually impaired guests?

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Apr 28, 2020 at 4:53 p.m. Faria Abdoelradjak Says...

Hi in Disneyland paris

My son don't have to queue up for rides because of his hearing aid

Is this the same in Orlando?

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Apr 28, 2020 at 3:36 p.m. FrogBlog Says...

Hi Faria!

We would recommend hopping by Guest Relations upon arriving to the park to ask about DAS! The DAS card is assigned on a case-by-case basis. There are also some accessibility options available, such as assistive listening and handheld captioning devices, that cast members may offer.

Hoppy planning!

Mommy Frog

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Mar 18, 2020 at 2:17 p.m. FrogBlog Says...

Hi Sharlie!

Disney parades and shows almost always have a special needs section right up front, but these are available on a first come, first served basis. The best way to secure your front row spot at a parade is to get there early and take a seat. Shows offer more flexibility, and if you let the cast member at the door know you have a child with low vision, they will likely be able to accommodate you, even if you have to come back for the next show. You can learn more about seating for disabilities at shows and parades here.

Hoppy planning!

Mommy Frog

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Feb 23, 2020 at 12:50 a.m. Renee Forbes Says...

Planning to come in September, but I have so many questions because my 7 year old has Autism.

Read through all your information and called and the first person had little to non in answering questions had to ask for supervisor. Supervisor was able to answer more of my questions but still a lot of questions remain. Do you have a fully trained individual who know everything and able to answer all questions. I see posts of issues that families with a disable child and all the problems. Oh yea let me add little to no education in Military benefits program.

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Feb 24, 2020 at 8:49 a.m. FrogBlog Says...

Hi Renee!

Did you reach out directly to the Disney Parks Disability Services line? If not, we'd suggest giving that a try! They can be reached at (407) 560-2547. We are also happy to answer to the best of our knowledge! We hope you find the answers you are looking for!

Hoppy planning!

Mommy Frog

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Jan 22, 2020 at 3:55 a.m. Carol Says...

I am 83 yrs old and use both a walker and a cane. Do I need to get FastPass AND DAS? Thanks.

I will be at DisneyWorld for 4 days.

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Jan 22, 2020 at 8:50 a.m. FrogBlog Says...

Hi Carol!

The two can work together, but don't have to be used together - we'd visit with Guest Relations when you enter to see what the best option to meet your needs is!

Hoppy planning!

Mommy Frog

Reply
Jan 9, 2020 at 6:19 p.m. Randy B Says...

We have a 6 year old son with moderate hearing loss. He needs to wear hearing aids to hear normal conversations and instructions. Would there be any benefits to using the DAS program in his case? We will be at the resort next week.

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Jan 13, 2020 at 9:22 a.m. FrogBlog Says...

Hi Randy!

We would definitely recommend hopping by Guest Relations to see what your options are. While DAS might not be the right fit, there are other options that may be beneficial to him, such as closer access at shows to better see the interpreter, access to handheld captioning devices and more. Have a wonderful visit!

Hoppy planning!

Mommy Frog

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Jan 5, 2020 at 5:18 a.m. Elaina Says...

Hello! I have hyper mobile joints and hip impingement, so it can be rough standing or walking for long periods of time. Are there accommodations that make it so you don’t have to wait in line if the line is over a certain wait time? I wouldn’t want to make accommodations if I didn’t necessarily need them and take up a spot for someone that needs it more.

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Oct 17, 2020 at 1:19 a.m. Maxie Master Says...

Hello there, I've been really anxious about this,

I do have pain in my legs but im able to walk but need to frequently sit there may be a chance of passing out, I want to leave wheelchairs for those who need it, along with that I struggle with PTSD and severe anxiety i tend to get sensory overload pretty easily and have panic attacks. I was hoping to get an return card so i can go to an rest area or eat somewhere so i can calm down

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Jan 6, 2020 at 1:15 p.m. FrogBlog Says...

Hi Elaina!

That is exactly what DAS is for! You could use your discretion on when to use DAS if the wait seems do-able for you, but the pass would remain active. Disney distributes DAS on a case-by-case basis, so we recommend hopping to Guest Relations as soon as you enter the park to see what options best meet your needs.

Hoppy planning!

Mommy Frog

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Dec 16, 2019 at 9:31 p.m. Jane Teskey Says...

What do I have to bring to get a DAS pass as I have joint problems in knees and back I rent a scooter once at the parks. and do you know if I can book a scooter ahead of time? standing and walking is becoming to be more problems we are DVC owners

Reply
Dec 16, 2019 at 4:39 p.m. FrogBlog Says...

Hi Jane!

If you are renting directly from Disney, advance rentals aren't available, unfortunately, and ECVs are first come, first served. There are many off-site vendors in the area that can help though, which would give you the added benefit of being able to scoot all around property :) Others in the Frog Pond may have recommendations for you!

Hoppy planning!

Mommy Frog

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Dec 9, 2019 at 10:11 p.m. Stephanie Says...

I have used DAS on multiple trips. And it has gotten progressively worse. It used to function better as there were very clear directions and expectations. Now, it is a bit more complicated having to travel to different locations throughout the park to make arrangements to ride and you have to find various unmarked areas to do so,thus requiring a LOT more walking from people who are walking limited - especially when they are pushing a wheelchair! :) We also had a handful of less than pleasant experiences, being chastized a few times for doing things the "wrong" way following their unclear communication/instruction, our wheelchair being lost, etc.

My suggestion to other people with disabilities would be to research everything months in advance to be ready for your trip. Even then you won't get it all right.

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Nov 24, 2019 at 8:10 a.m. Danielle Says...

Hello! I have a DAS pass, as I can not stand in lines for long periods of time. Can I use this in conjunction with the fast pass system?

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Nov 25, 2019 at 8:11 a.m. FrogBlog Says...

Hi Danielle!

You sure can! The two work very well together :) Have a great time!

Hoppy planning!

Mommy Frog

Reply
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