Overview of Disney's Disability Access Service (DAS) Card

by Mommy Frog on August 22, 2019 233 Orlando

Disability Tips for the Park - Disability Access for Disney World Attractions

Walt Disney World’s approach to serving guests with disabilities is designed to ensure that every guest can enjoy rides and attractions in the theme parks and resorts. For families with one or more special needs members, Walt Disney World’s Disability Access Service (DAS) can help make a trip comfortable and memorable for everyone. This comprehensive program is about more than just getting ahead in line; it is designed to ensure that every guest and family has a toadally amazing Disney experience. Here’s what you can expect from the DAS when you visit Disney World!

Disney disability card - Pinnochio at Cinderella CastleDisney DAS & How to Get It | How to Use the DAS | FAQs | Comments

What is the DAS Pass or Card?

Disney’s Disability Access Service, also called the “DAS” or sometimes referred to as the Disney disability pass, is the name for the system in place designed to provide assistance for guests and families with disabilities navigate and enjoy the parks. The “pass” or “card” portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. Today, the DAS is fully digital and integrated into the resort’s wristband or park pass identification, so no additional card or media is needed.

When you are assigned the DAS, it is good for the entire length of your stay (up to 14 days). For Florida or Annual passholders, a DAS is good for up to 60 days.

Who Qualifies for Assistance from the DAS?

Any adult or child with a disability that could endanger them, prevent them from fully enjoying the parks or waiting in a traditional line qualifies for the DAS. This includes guests with both obvious injuries or disabilities and those with less visible, non-apparent disabilities that could impact their park experience. The DAS covers both the impacted guest and those in his or her group; if you have a child with a disability, then your entire group is covered under the DAS (the primary user must be present when the pass is issued).

Disney disability card overview - Wheel chair parade viewing

Guests in wheelchairs can usually be accommodated at the point of entry in most rides, so if your only concern is about lines and boarding with a scooter or wheelchair, you may not need the DAS at all. The DAS is designed to support those guests who have needs beyond being wheelchair-bound or beyond limited mobility. If you’re only worried about getting through the line queue or accessing a ride with a scooter, you can simply head to your chosen attraction. Cast members are well trained and will be able to assist you without the need for the DAS.

Need a DAS? Make Guest Services Your First Stop

Disney disability card overview - Magic Kingdom City Hall

The DAS pass or card you need to fully enjoy the theme parks is available at Guest Services at any of the major theme parks. You can’t get the DAS at your resort or at the ticketing area, you’ll need to head to one of the following Disney World destinations to get started:

Magic Kingdom: A Guest Services location is outside the park turnstiles and to the extreme right. Already inside the Magic Kingdom? Head under the railroad tracks, then veer to the left; Guest Services is in City Hall, the first building you’ll see.

Epcot: Before entering the park, head to the far right; Guest Services is located outside of the gates near the monorail entrance. If you are already inside Epcot, there are Guest Relations locations near Spaceship Earth and near the International Gateway.

Disney’s Hollywood Studios: There are two options, one inside and one outside the park; both are near the park entrance and easily accessible as you arrive.

Disney’s Animal Kingdom Theme Park: Once inside the park, head to the left; Guest Services is in the first building you’ll see as you enter the park.

What Documentation is Needed for the DAS?

Disney disability card overview - Guest relations at Magic Kingdom

You’ll need to have the disabled person who needs DAS assistance with you when you visit one of the issuing locations. The person who will be covered by the pass needs to be present and you must have your tickets or your Magic Bands to complete the process. Allow about 10 minutes to complete the process, but be aware there could be people in front of you. Guest Relations cast members are well versed in the DAS and will walk you and your froglet through the process.

You do not need to have a doctor’s note or even reveal the details about your child or loved one’s disabilities. You do need to describe the accommodations your child needs to fully enjoy the park. The more details you provide about your needs, the better the DAS will work for you. This is a custom program that will be tailored to meet your specific situation. Your stated needs can range from the need for a quiet area to wait in lieu of standing in line, a pass to bring a stroller right to the loading area of a ride or other specific needs your family may have.

DAS Stroller Tags Prevent Wandering

Stroller Tag at Disney WorldFor families traveling with a loved one with autism or a related sensory disability, the DAS offers a way to enjoy attractions without waiting in a crowded, often overwhelming space. The ability to bring a stroller directly to the loading area helps children and teens who are prone to wandering or elopement stay in place. Any stroller can be adapted for this purpose; Guest Relations will provide you with an oversized red sticker for your stroller that will provide you with access. Attractions such as Kilimanjaro Safari require strollers to be abandoned at specific points in the line. If you have this pass, your child can stay in the stroller until the loading area is reached, preventing elopement or discomfort.

How to Use the Disney World DAS Pass

Once you arrive at Guest Relations, you’ll work with a cast member and determine what features of the DAS pass are right for your party. Your child or family member that is registering for the card will need to be present and the cast member will take a photo of them to include in the DAS information. This will be used to identify your party at any ride or attraction entry point. While photos are preferred, your legal ID can be used instead if you do not want your photo taken.

Your information, along with the accommodations needed, will be entered into the DAS and ticketing system and will be available at any attraction you visit. When you arrive at an attraction, let the cast member at the entrance know you are using the DAS and they will assist you from there. Depending on your needs, you may be allowed to enter with a stroller, offered a return time so you do not have to wait in the traditional queue or even conducted to a specialty waiting area for your turn on the ride.

What Disney World Attractions Offer Disability Access or Accept the DAS?

Every attraction in Disney World can accommodate the needs of disabled guests; you can hop on over to our Full List of Disability Access for Disney World Attractions to get the scoop on each individual ride. There are a few exceptions to the policy; guests with a DAS stroller tag may not be able to enter areas that the stroller can’t safely navigate.

Still Have Questions? Here Are Our Frogtastic FAQs!

Does every member one of my party need to be present at Guest Relations when the DAS card is obtained?

No, the Guest Relations cast member will speak with the guest (or guardian) for whom the card will be issued. The cast member will ask how many guests are in the party; this number can be adjusted as necessary at Guest Relations.

Once I have registered and received Disney World's DAS Card, what’s next?

Time to have fun! While at Guest Relations, a cast member registering you will give you a return time for the first attraction you’d like to experience that will be added to your ticket or MagicBand. Go to that attraction during the allotted time and enjoy! Return times are valid until redeemed prior to park closing. Once you’ve experienced an attraction, you can receive another return time for a different one.

Where do I receive more return times for attractions?

At Disney World, you can receive another a return time for the same attraction or a different one as soon as you finish. Another member of your party can obtain a return time, but the guest in possession of the DAS must board the attraction with the party members. Disneyland has many Guest Relation kiosks located throughout the park where additional return times can be made.

Does the DAS Cardholder have to board the attraction with the rest of the party?

Yes, the cardholder must get on the attraction. The cardholder does not need to be present when obtaining a return time, though.

What if I’m afraid that Disney World's DAS card will not accommodate my needs?

Disney works with guests individually in order to accommodate their specific requests and provides assistance for a variety of needs and disabilities. Oftentimes, accommodations will be made at individual attractions if the system is not working at all. If you have any concerns at all, tell a cast member and they will find a way to work with you!

Do I have to get a new Disney World disability pass at each Disney Park I enter?

No, the DAS card may be used for up to 14 days at any of the Walt Disney World theme parks, or at Disneyland Park and Disney California Adventure Park if issued there.

How many reservations can I have?

You can only have one active reservation at a time with Disney Word's DAS card. So, if you sign up for a ride and then go to a different park, a cast member may not allow you to sign up for another since that is still active. You will have to wait until the allotted time of your reservation passes.

Can I forfeit a reservation? For an example, I grab a reservation for Haunted Mansion, but then decide I want to ride Seven Dwarfs Mine Train at that allocated time.

Yes. All you need to do is go to the attraction you wish to ride, verify with the cast member at the greeter position that it is okay to modify the reservation, and a new return time for the preferred attraction will be issued. Note that the new return time will be based on the current wait time for the attraction that you wish to ride, and any time already passed from the original reservation will be lost.

Also, anyone in the party may modify the reservation, but the guest for which the DAS is issued must be present to redeem the reservation and they must experience the attraction.

How many guests in one party can be covered under Disney World's DAS Card?

The maximum is six guests per card. If you have special circumstances or any concerns, talk to Guest Relations.

What if I have more than six party members?

Special accommodations can be made for groups with more than six guests. Just talk to Guest Relations.

Can I use Disney World's DAS card for fireworks and parades?

There are no specific reserved areas for guests using DAS. You may still, however, use a FastPass+ for reserved viewing. It’s actually encouraged for you to continue to use FastPass+ with Disney World's DAS card. If you plan it right, it can really work out to your advantage! Guests using DAS with concerns should visit Guest Relations to see what accommodations can be made for fireworks/parade viewing. There are special viewing areas on parade routes and some shows for guests with disabilities, but those cannot be reserved and are on a first-come, first-served basis.

Can annual passholders still get Disney World's DAS card for up to 60 days, like with the old FASTPASS system?

Yes, the parameters of the new DAS system remain the same for annual passholders.

Will guests on "wish trips" also use DAS?

No, guests on wish trips receive a special "Genie Pass" that allows them FastPass+ entry to park experiences.

We hope this overview of Disney World's DAS card nswers your questions about the new program. If you've used the DAS card, we'd love to hear your thoughts about it. Share them in comments below!

Related: Overview of Universal's Attraction Assistance Pass

Related: Overview of Disneyland Disability Access Service (DAS)

Hoppy Planning!

Keep hopping, Mommy Frog!
View Comments
<<  Newer Posts | Older Posts  >>
1–50 of 109 comments
Sep 4, 2019 at 2:17 p.m. HELP THE KIDS Says...

ANTHONY P IS ABSOLUTELY CORRECT when he says that the special needs policy is terrible for both parent and child. You still will be waiting on the fast pass line ,that's how you enter, or for your next attraction which you have to make an APPOINTMENT and then wait.. Many we have spoke to have the same complaint. Their policy was changed because of people with no special need ,abusing the policy that once really did help. They now have pushed all our loved ones aside because of that abuse.

Reply
Aug 27, 2019 at 7:41 p.m. anthony prezioso Says...

Special needs parents!!

Do no be FOOLED!!!! With The DAS pass you still will wait or put on the fast pass line. another wait. accommodations for autistic children are pitiful. We has a terrible time with no help from guest services.

Reply
Jul 17, 2019 at 10:07 p.m. Jade Says...

Are the return times generally scheduled for soon after you go to the attraction to request one or does it depend per attraction??

Since the new Star Wars Galaxy’s Edge has no fastpass system in place do you think we would still be able to use DAS on those rides?

Reply
Jul 18, 2019 at 2:56 p.m. FrogBlog Says...

Hi Jade!

The return time will vary per attraction; the cast member will let you know! DAS does work at Disneyland's Millennium Falcon: Smuggler's Run.

Leap

Reply
Jul 15, 2019 at 8:27 p.m. Shannon White Says...

Do they allow you to use the DAS on newer rides? Are there limitations to the rides you're allowed to use it one? My mom is coming with us this year and I'm concerned that she can't manage to wait too long with us but wants to join us.

Reply
Jul 16, 2019 at 8:42 a.m. FrogBlog Says...

Hi Shannon!

In general, there are no ride exclusions from DAS, but this partly depends on the person's condition. Some rides do require a transfer, and if someone has a cast that would protrude from the ride vehicle in any way, they may not be permitted to ride. Hope this helps!

Leap

Reply
Jul 14, 2019 at 3:05 p.m. Suzanne Ruskowski Says...

Hi! What if we have guests on a different magic band. Like two separate families who purchased the passes separately but one member of one family (me) qualifies for a disability pass. Do the magic bands need to be connected so everyone can use it. So basically, do we need to purchase our magic bands together in order to use the disability pass or can we purchase our passes separately and if so, how do we use the pass? I remember when we went a few years ago they activated my magic band I think? Thank you and hope this question makes sense!

Reply
Jul 15, 2019 at 9:29 a.m. FrogBlog Says...

Hi Suzanne!

If you don't all have Magic Bands, you can use your park ticket cards similarly. Both will work! However, when you go to get your DAS pass, you'll need all members of your party with you so that a cast member is able to connect the pass to their tickets (whether via card or MagicBand). Have fun!

Leap

Reply
Jul 10, 2019 at 8:36 p.m. Jose Says...

My aunt had a surgery and she needs a wheelchair. Does she get an DAS card and, does a DAS card includes a fast pass. And if it does, and I have 8 people and her do the 9 of us go through fast pass or only her?

Reply
Jul 11, 2019 at 9:16 a.m. FrogBlog Says...

Hi Jose!

Disney distributes the DAS pass on a case-by-case basis, so be sure to stop by Guest Relations when you enter the park to see what options you may have. If you are issued a DAS pass, your aunt can add an additional 5 guests (so 6 guests total, including your aunt). When she'd like to ride a ride, she'll need to see the ride attendant and will then be assigned a return time so that she isn't waiting in the standard queue, and anyone else on the pass may also ride at the return time with her. Hope this helps!

Leap

Reply
Jul 8, 2019 at 5:34 a.m. Ailsa Says...

I'm planning a trip to Tokyo Disneyland just over a month, however I'm going alone. Can I get the DAS pass while travelling alone (I'm used to managing my day to handle my other difficulties so it's only the queues I can't deal with alone, and travelling in a group wouldn't save me from that anyway!)

Reply
Jul 8, 2019 at 2:30 p.m. FrogBlog Says...

Hi Ailsa!

Solo travelers are eligible for the DAS pass, as well. Have a great trip!

Leap

Reply
Jun 4, 2019 at 1:40 a.m. Yoel R Rodriguez Says...

Hello I was wondering i suffer from panick attacks and bipolar and i wanted to know if i can get the das card because i can be in long lines because i start getting very nervous.

Reply
Jun 4, 2019 at 8:05 a.m. FrogBlog Says...

Hi Yoel!

Disney may certainly have options for you. They assign the pass on a case-by-case basis, so we recommend visiting Guest Relations when you enter to see what those options are.

Leap

Reply
May 15, 2019 at 12:13 p.m. L Sapp Says...

My mom has just had her third surgery to remove bladder cancer. As a result, she has to visit the restroom much more frequently than the average person. Queue lines that exceed 30 minutes will be problematic for her. Is it possible she could qualify for the DAS service?

Reply
May 15, 2019 at 10:37 a.m. FrogBlog Says...

Hi there!

Yes, it is certainly possible. Disney considers this on a case-by-case basis, so be sure to stop by Guest Services when you arrive to see what options are available.

Leap

Reply
May 9, 2019 at 6:49 p.m. Tracie Says...

We are planning a trip in the Fall. If we bring a care attendant/ nurse for our daughter, do we get discounts on the Aide's tickets?

Reply
May 13, 2019 at 11:40 a.m. FrogBlog Says...

Hi Tracie!

No, unfortunately there are no discounts currently offered for caretaker or aide admission tickets.

Leap

Reply
May 1, 2019 at 3:36 a.m. Maria Says...

First time going to Disneyworld. My husband ideas a DAS pass when we go to Disneyland as well as fast passes. Does it work the same? Utilizing both?

Reply
May 1, 2019 at 4:49 p.m. FrogBlog Says...

Hi Maria!

Not quite. FastPass+ reservations are made electronically and can be made in advance, while the DAS pass will enable you to get a return time from a Cast Member for an attraction rather than waiting in the queue. You can use both if you'd like to further maximize your time!

Leap

Leap

Reply
Apr 15, 2019 at 11:59 a.m. SHAUN MITCHELL Says...

Hello,

Coming from the UK Ive been to Disney Paris and attained a Line pass due to my long term disability-24yrs. I assume DAS card would be allowed but my question is the cost of a carer? Is the carer's cost reduced or does Disney operate such a thing? In Paris a carer goes free but Im struggling finding any information.

Many Thanks,

Shaun

Reply
Apr 17, 2019 at 1:08 p.m. FrogBlog Says...

Hi Shaun!

Unfortunately, it doesn't look like a similar discount/pass is available at Disneyland. If you'd like further information in advance, Disneyland has a dedicated line for Disability Services at (407) 560-2547.

Hoppy planning!

Mommy Frog

Reply
Apr 13, 2019 at 7:01 a.m. Lucia Says...

Hi, I am 7 months pregnant and we are planning to have the baby moon at Disney but I’m wondering if I qualify for the DAS card?

Reply
Apr 15, 2019 at 8:57 a.m. FrogBlog Says...

Hi Lucia!

Disney considers this on a case-by-case basis for guests whose needs won't be met with the use of a wheelchair or motorized scooter. A Cast Member at Guest Relations will talk through options to meet your needs when you arrive at the park. Congratulations in advance on your tadpole! What a great way to celebrate :)

Hoppy planning!

Mommy Frog

Reply
Apr 11, 2019 at 3:43 p.m. Cao Says...

Hi, we are due to be there in October. Is there a minimum age to access the DAS pass? Our daughter will be a year and a half old (18 months) Thanks.

Reply
Apr 11, 2019 at 4:31 p.m. FrogBlog Says...

Hi Cao!

There is not a minimum age to be eligible for the DAS pass. Visit Guest Relations when you arrive at the park to see what options are available for you and your tadpole.

Hoppy planning!

Mommy Frog

Reply
Apr 5, 2019 at 11:12 a.m. Margaret Says...

I'll be visiting DL in May and have ulcerative colitis. Without going into grizzly details it is a bowel disease that will most likely prevent me from being able to stand in long line ups without leaving for a washroom. Given the long line ups, getting in line again and again is really going to impact my day and how much I can enjoy. Is this what a DAS pass is intended for. I've read so many blogs and honestly, find most replies from people are very negative and they seem to think that everyone is out to abuse the system, when it isn't always the case. I'm hoping for some advice re the DAS not unwarranted insults and criticism like I've seen on other posts. Please and thank you.

Reply
Apr 9, 2019 at 7:56 a.m. FrogBlog Says...

Hi Margaret!

We highly recommend visiting Guest Services when you get to the park. They will likely find a happy solution to help you manage your day in the parks. While Disney takes things on a case-by-case basis, people we know with similar issues have used DAS. If you'd like more information before you arrive, you can speak to someone in Disability Services at (407) 560-2547.

Hoppy planning!

Mommy Frog

Reply
Mar 28, 2019 at 12:32 a.m. Cheryl Says...

Hi, I will be traveling soon to Disney world with my 16 year old daughter who has a brain tumor. When she becomes tired or overly hot she has seizures due to her brain tumor. I am worried that the DAS pass will not meet her needs. Does disneyworld have any other options?

Reply
Mar 28, 2019 at 8:42 a.m. FrogBlog Says...

Hi Cheryl!

We recommend giving Disability Services a call directly to see what options they may have for you and your daughter. They tend to take things on a case-by-case basis. They can be reached at (407) 560-2547.

Hoppy planning!

Mommy Frog

Reply
Mar 25, 2019 at 11:30 a.m. Tracy Says...

Hi Im planning on going to Disney World in August and obtaining a DAS pass as my son is autistic and cannot stand in queues for too long my question is he is 14 years old can he go on the ride by himself or does his carer have to go on with him apart from the queuing bit he is a sensible lad and absolutely fine to ride a ride on his own

Reply
Mar 26, 2019 at 7:35 a.m. FrogBlog Says...

Hi Tracy!

He should be fine to ride alone as he is physically capable and comfortable doing so. Have a frogtastic trip!

Hoppy planning!

Mommy Frog

Reply
Mar 12, 2019 at 6:23 p.m. JEFF JUSTICE Says...

MY DISABILITY IS NOT A VISIBLE ONE AND I HATE THE TERM DISABLED BUT UNDERSTAND IT IS WHAT IT IS BUT WHY IF I CAN BRING A DOCTOR LETTER STATING MY CONDITION WILL NOT GET BETTER BUT SLOWLY WORSE WHY DO I HAVE TO COME BACK EVERY 60 DAY JUST TO BE REMINDED THAT IM DISABLED (THANKS TO A IDIOT SEMI DRIVER) AND THAT FACT WILL NEVER CHANGE.

Reply
Mar 22, 2019 at 6:11 p.m. Hazel Says...

Hello Jeff! I understand that it can be difficult to have to re-explain your situation every 60 days. My mom has a non visible disability and it got pretty annoying when we had to explain her situation again every so often (since we were annual pass members). However, I found that most of the time they would let me explain for her and the explanation did not have to be as long or as detailed as the first time. Therefore, if you'd like, maybe you could ask a family member to explain your situation for you and you could just stand next to them. This is just our personal experience, though, and I am not trying to speak on behalf of the Disney parks. Have a great day! :)

Reply
Mar 2, 2019 at 5:49 p.m. Meredith Colon Says...

Can I buy the DAS card for my adult son ( age 42) and can I pick up the card the night before we go?

Do you need to get it for each park?

Reply
Mar 4, 2019 at 12:54 p.m. FrogBlog Says...

Hi Meredith!

DAS is a free service for guests who need extra assistance and is good in both parks. You would pick up it in person at either City Hall in Disneyland or chamber of Commerce at Disney California Adventure when you first enter the park.

Hoppy planning!

Mommy Frog

Reply
Feb 20, 2019 at 7:15 a.m. domini yeske Yeske Care facility Says...

Hello. I have 6 developmentally disabled adults. 3 with balance issues and 1 with a debilitating seizure disorder. We have visited DL resort for the last 18 years. Unfortunately we cannot stay for the fireworks because my clients cannot stand for that long. They so want to see the fireworks at DL and have never been able to. I have noticed that there is a special roped off area with chairs sectioned off with disabled signs posted. Is there anyway we can access this area so my clients can sit down and wait for the fireworks show.? Please let me know as we will be visiting again in May 2019. TY :)

Reply
Feb 21, 2019 at 5:27 p.m. FrogBlog Says...

Hi Domini!

If there is a Disabled section you should be able to use it. It is first come, first served so arrive early. If the area happens to be a VIP section, then you cannot access it. You are also free to find other benches or sitting areas with good viewing. For example, if you want to watch by Small World, there are raised areas across from Small World with benches and steps that you can claim early. You could also purchase a seated viewing Dining Package for Fantasmic! and watch the fireworks from that seated (on the ground) position. The best advice to is to talk to cast members a few hours before the show so they can assist you and meet your needs. I would also try calling Disability Services ahead of time at (407) 560-2547 to see what advice they may have. Please keep us posted - we'd love for your whole crew to get to see the fireworks!

Hoppy planning!

Mommy Frog

Reply
Jan 31, 2019 at 5:27 a.m. Jennifer Cross Says...

I'm currently planning a trip to WDW for our whole family, 6 adults 2 children. All of the adults have varying degrees of disabilities. Only 1 is not currently on disability from the government.

Since there's so many of us how should we handle getting the DAS cards and Magic Bands?

Is there a way we can speak to someone before we get there. We are coming from Texas and if we can't get the Cards and Bands there's NO Reason for us to come all the way to Florida. I know another amusement park system is very accommodating. Seeing all these Bad Experiences is really making me nervous.

Reply
Jan 31, 2019 at 3:14 p.m. FrogBlog Says...

Hi Jennifer,

We certainly understand wanting to speak with someone before you head that way! You can reach Disability Services directly by phone at (407) 560-2547 or by email at disability.services@disneyparks.com.

Hoppy planning!

Mommy Frog

Reply
Dec 16, 2018 at 2:39 p.m. Tom Says...

I tore my ACL/PCL and cartilage two weeks before a one week stay at Shades of Green, Disney World. Walking was difficult. We debated cancelling, but the 5 and 7 year old told Dad to suck it up. When we arrived, we rented an electric scooter and Disney made it happen! Buses and monorail attendants got me and my "sweet ride" on and off easily, other patrons kindly gave me a little room to maneuver, and the cast members accommodated me on the rides I could do, and put me were I could see my crew do their thing on those rides I could not. I had a good time, family had a good time, and I learned something about disability. Thanks Disney.

Reply
Nov 26, 2018 at 9:21 p.m. Emily Says...

Each person in the DAS party will have to have their magic bands scanned at guest services when you first get issued the pass.

Reply
Nov 21, 2018 at 2:06 a.m. Ruth Martin Says...

"While at Guest Relations, a cast member registering you will give you a return time for the first attraction you’d like to experience that will be added to your ticket or MagicBand."

Disney said this was not accurate. That you have to go to the attraction, they will not set up the first one at Guest Relations.

Reply
Mar 25, 2019 at 3:12 p.m. Erin Says...

Hi, Ruth! When we used the DAS in 2015 (I had Achilles tendinitis surgery) they set up the first pass for us there at Guest Relations. I would think they would still do that, but you'll need to ask when you get there. The DAS made it possible for me to enjoy that trip with my family-I'm so glad they have it available!

Reply
Nov 27, 2018 at 3:45 p.m. FrogBlog Says...

Hi Ruth!

Hmmm, we'll have to check this out! In our experience, they set the first one up for you.

Hoppy planning!

Mommy Frog

Reply
Nov 20, 2018 at 6:47 p.m. Veronica Says...

Can you tell me what time Guest Services opens at Hollywood Studios to get a DAS pass. Our first fast pass is at 9:15. Thank you

Reply
Nov 26, 2018 at 9:34 a.m. FrogBlog Says...

Hi Veronica!

Guest services opens with the park, and the booth located outside the park gates may open an hour or so earlier.

Hoppy planning!

Mommy Frog

Reply
Oct 17, 2018 at 3:23 a.m. Ashley Says...

Hi we went to disney world 2 years ago and was able to get a dap for our whole group due to my son having down syndrome, on that visit we stayed at a disney resort and had the magic bands. We are planning a visit at the end of November this year and we are not staying at a resort so we are not getting the magic bands, how do the parks handle guests with a dap that don't have a magic band, or will I need to purchase bands for my family?

Reply
Oct 17, 2018 at 8:54 p.m. FrogBlog Says...

Hi Ashley!

No worries! You will be able to link the DAS pass to your ticket card just as you did with your Magic Band :)

Hoppy planning!

Mommy Frog

Reply
Oct 11, 2018 at 5:03 a.m. Lisa Says...

I am reading all of the comments and all customer support says is go see if you qualify. It’s making me nervous enough to cancel my reservations. I already paid for a premium room so the distance to transportation would not be bad. I’m a person that doesn’t look sick, but in all reality I’m very ill. The fact that they won’t even look at a doctor note scared me. How can you honestly have a customer service rep judge whether you need a DAS card!!!!

Reply
Oct 27, 2018 at 4:58 p.m. Jennifer Says...

Lisa, My daughters have Lyme disease and do not "look sick". When we were there Jan.2018 we had no problems getting a DAS pass for them. I briefly described symptoms and they had no problem issuing a DAS for us. They didn't even ask any questions. I am hoping the same happens for our visit in November.

Reply
Oct 12, 2018 at 10:37 a.m. FrogBlog Says...

Hi Lisa!

While we are experts on all things Disney, we can't speak for the company when it comes to their disability service policies. This decision is at the discretion of cast members trained to make sure no one is taking advantage of the system, which makes things better for YOU! If it eases your mind, you can always bring a doctor's note as back-up - but in our experience, Disney is respectful of your privacy and prefers to take your word for it. We have heard nothing but great things about these services, so please don't be nervous!

Hoppy planning!

Mommy Frog

Reply
Oct 2, 2018 at 5:50 a.m. Tori Says...

Hi!

I have plantar fasciitis, :( and it’s so painful at times, do you think I would qualify for a das cars,

As I won’t be able to stand in long queues as my feet will start to get very painful.

Do you think I should ask my doctor for something so it’s proof that I do have it?

Thanks

Reply
Oct 18, 2018 at 1:39 a.m. Jessica Says...

I went a year ago and I had the same issue with torn ligaments on both feet so I could barely stand and walk for 15 min more less hours. Pain pills were a must daily. I don’t think they asked me my reason for needing it but they do ask you for your limitations I think.

Reply
Oct 4, 2018 at 11:46 a.m. FrogBlog Says...

Hi Tori!

Disney will not require you to bring a doctor's note or proof. Simply visit guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply
Sep 7, 2018 at 4:39 p.m. Tracy Clevenger Says...

We have a trip planned March 2019. We've already paid for our hotel at West Gate Resort right outside the park. We just found out last week that my oldest daughter is pregnant with twins due the middle of April. We're not even sure the Doctor will let her go but maybe if things are going along good and we can get a scooter for her and a pass it would help. But only if things are going good. Can you help?

Reply
Sep 7, 2018 at 12:46 p.m. FrogBlog Says...

Hi Tracy!

We recommend checking out Disney's ECV Rentals page for all of the information you need. :)

Hoppy planning!

Mommy Frog

Reply
Sep 4, 2018 at 2:22 a.m. Zaz Says...

I am looking for an advice blog, Facebook or email list for people with disabilities similar to the regular Disney advice blogs. I developed Noticeable MS symptoms when I hit menopause, apparently not unusual in women. My Mom is 80. I was a little disappointed with Disney at my last trip and maybe with advice things will be better. To years ago we rented scooters and tried to also get Das cards or black bands. We were refused the cards/bands despite the obvious age and disability. There are enough rides and shows where the lines are to narrow to use scooters, also getting the scooter from one side of the ride to the other is difficult. As we did not have black bands or Das cards we had some awful employee experiences where we were told we could not go to the show or ride because they could not accommodate scooters and we would have to wait in lines because we did not have the special passes. In one case the employee had me get off the scooter, parked it in the front of the ride with the key in the ignition despite telling me it would be waiting for me when I got out. I had one heck of a time finding it, getting to it as it was very far away and it could have easily been stolen as it was easy to grab ( yes people do try to steal scooters at Disney, I caught people trying twice, but I had the key). Then there were the employees who helped my Mom and I, but asked us not to tell anyone because they would get in trouble for breaking the rules which is sad. I don’t know why we were refused when I saw able bodied families with 6members get in. I know they could have had a non obvious disability but I would have thought, my Mom and I could get a little consideration. So I need to know all the tricks, all the ins and outs and hidden information. So please point me to a good blog. Thanks

Reply
Sep 1, 2018 at 5:07 p.m. Deborah Herbert Says...

Would I qualify for this card due to bowel incontinence and bad hips due to after effects of cancer treatment

Reply
Sep 4, 2018 at 10:20 a.m. FrogBlog Says...

Hi Deborah!

Be sure to stop by guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply
Aug 22, 2018 at 5:55 p.m. Ashley Says...

Hi,

This will be our first time using any kind of disability service. There are only 2 of us, and my mom within the last year started chemo/biologic shots that don't allow her to be in direct sunlight, so from what I understand we go to guest services and apply for the DAS? Without the pass, she would have to skip a lot of lines that have outdoor queues. She has doctor's notes but from what I understand they won't look at them? If she is approved, how does she sign up for attractions? Where does she go specifically to register for a ride? Is it the ride entrance to that ride or a fastpass kiosk? I'm confused on that part.

Reply
Aug 25, 2018 at 2:57 a.m. FrogBlog Says...

Hi Ashley!

There is no need for a doctor's note. Simply stop by guest relations and explain your situation to see if any accommodations can be made for you. You receive your return time from a cast member at the front of the attraction (near the wait time sign.)

Hoppy planning!

Mommy Frog

Reply
Aug 20, 2018 at 7 p.m. Elise Says...

I went with my 10 yr old daughter in Dec 2016 who sits in a wheelchair because she can’t walk more than 10 steps by herself but she is able to transfer to rides. It was our first time to WDW and we heard about the DAS from a previous employee who saw our situation and suggested we get one for her. We went to guest relations and they gave us one with no hassle and it made our trip so much better. Honestly not every rides line is set up for wheelchairs ex. Pirates of the Caribbean was hard for us and there were a couple of others! We had no complaints and everyone at Disney was great and very helpful to us!!

Reply
Aug 15, 2018 at 8:38 a.m. James Says...

Hi, thanks for such an informative blog. My question is, if you are near an attraction that you would like to ride but the GRKiosk is further away. Can you just go straight to the attraction and have a return time (for that ride) issued in your DAS booklet directly from them? Or do you still have to go to GRKiosk?

Reply
Aug 25, 2018 at 3:09 a.m. FrogBlog Says...

Hi James!

At Disney World, guests go directly to the attraction to receive a return time. A cast member will be there to assist you :)

Hoppy planning!

Mommy Frog

Reply
Jul 2, 2018 at 7:51 p.m. April Says...

Is there a das paaa kiosk? How do you get another return time ? When I called my Disney experience she said we just go in the fast pass line . Is this true ?

Reply
Jul 2, 2018 at 3:31 p.m. FrogBlog Says...

Hi April!

You will need to stop by guest services upon arrival to see if any accommodations can be made for you.

Keep hopping!

Leap

Reply
May 13, 2018 at 10:44 a.m. Steve Says...

We are planning on a visit in October 2019 and trying to get the DAS part clear in our heads. I recall the Guest Assistance card from years ago, where you showed it to a cast member and they would take you to the front of the queue. Does the DAS work similarly, where you go through the Fastpass entrance which cuts down on the long queues?

Trying to picture the process in my head, so that I can relay this to our children to help them visualize too.

Thanks

Steve

Reply
May 13, 2018 at 10:40 a.m. Steve Says...

Hiya

After reading through a lot of the comments, would I be correct in saying that the DAS is for people who have a cognitive disability? If it is a mobility disability, you do not normally qualify?

Thanks for a wonderful blog.

Steve

Reply
May 9, 2018 at 5:35 a.m. Cynthia Harris Says...

I will go to DAP by myself the first day with DAS pass. My friend volunteered to come help me my second day, she has a yearly pass. Can I Bring her pass the first day to connect to my DAS pass for the second day? I will spend a night and wait for her.

E

Reply
May 2, 2018 at 12:29 a.m. cindy Says...

I have two children with special needs: one with autism and epilepsy age 16 and one with tourettes, epilepsy and a mild form of cerebral palsy age 14. They are not always the best when together, but then most teenagers I am sure are probably the same. What is the options for two DAS? and how would that work?

Reply
May 2, 2018 at 10:54 p.m. FrogBlog Says...

Hi Cindy!

We recommend hopping on over to guest services upon arrival to see if any accommodations can be made for you.

Hopping planning!

Mommy Frog

Reply
Apr 22, 2018 at 9:15 a.m. Jenny Says...

I had knee surgery a few months ago. I cannot bend my knee fully. So I know some rides I will not be getting on. Other rides I might take a little longer to get on. Will DAS help me?

Reply
Apr 23, 2018 at 8:16 p.m. FrogBlog Says...

Hi Jenny!

We recommend visiting guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply
Apr 13, 2018 at 6:05 p.m. Christina Says...

Hello,

Does the party of 6 exclude babies? Do they still need to show a wrist band if the guest is under the age of 2?

Reply
Apr 19, 2018 at 8:01 a.m. FrogBlog Says...

Hi Christina!

There is no need for babies to be included on the DAS pass, since they either will not be riding with the rest of the group, or will be sitting on the lap of another member in your party.

Hoppy planning!

Mommy Frog

Reply
Apr 8, 2018 at 12:11 p.m. Antonia holland Holland Says...

Hi i have slip disk had 2 strokes brain embolisum diabetic standing in qeues i cant do much my daughter has hip dysplasia and otger daughter has adha can we qualify for the das

Reply
Apr 8, 2018 at 11:46 p.m. FrogBlog Says...

Hi Antonia!

We recommend hopping on over to Guest Services upon arrival to see if any accommodations can be made for you and your family.

Hoppy planning!

Mommy Frog

Reply
Apr 3, 2018 at 3:47 p.m. Bethany Says...

Hi, my daughter has been diagnosed with anxiety, are we qualified for a DASH?

Reply
Apr 6, 2018 at 10:14 a.m. FrogBlog Says...

Hi Bethany!

Hop on over to guest services when you arrive at the park to see if any accommodations can be made.

Keep hopping!

Leap

Reply
Apr 3, 2018 at 11:03 a.m. Linda Says...

Hi

This might help some people who are a bit unsure of asking for a DAS pass. We visited last year as unextended family of 11. My daughter has Aspergers and daughter in law has social anxiety. The people at Disneyland guest services were fantastic. I explained our situation and explained why my daughter in law could not come over to the counter with us, she sat in a quiet corner. They issued my daughter with a DAS pass that was linked to the rest of our party's bands so we could go on rides with her. They issued my daughter in law with her own DAS card that was linked to my son's band as she often has to have quiet time away from the rest of the family. They did not speak directly to her they only came over to scan her band and asked my son to sign an agreement . We were treated very kindly and cannot praise the staff enough.

Reply
Mar 15, 2018 at 5:45 a.m. Sujei Says...

Does the DAS work like a fast pass? Or do I still need to get fast pass in conjunction with the DAS ? Im confused.

For example if you want to use it to meet talking Mickey , do you need to have a fast pass for it and the das? Or will your das pass get you a ticket to get in the attraction. Whether the attraction takes fast pass or not

Is the family covered and can come too With you? I need my husband for support to help calm me down

If so how long is usually the wait? And where do you wait? My problem is I have extreme anxiety, claustrophobia and IBS and I cannot wait in lines , cannot be around a lot of people in one place. I usually have to go to a quiet area when I get overwhelmed. especially in an enclosed space packed like sardines. I won't be able to breathe and will have a panic attack. I cannot ride public transportation because of this. I don't even know how I will be able to get in the park since I have to take the monorail.

Reply
Mar 15, 2018 at 10:01 a.m. FrogBlog Says...

Hi there!

The DAS pass is separate from a FastPass+, but the systems are pretty similar. You do not need both. And yes, up to six people (including yourself) can be included on a DAS pass!

As for traveling to the park, we recommend utilizing the Minnie Van service so that you and your family can travel privately and comfortably. :)

Keep hopping!

Leap

Reply
Mar 12, 2018 at 2:59 p.m. Paula Says...

Hi. My son is autistic. There will be 8 of us in our party. Will the DAS pass cover all 8 of us?

Also is there a discount for a disability/carers park ticket?

Thanks

Reply
Mar 20, 2018 at 12:44 p.m. FrogBlog Says...

Hi Paula,

The maximum is usually 6 party members, but you can talk to a Cast Member at Guest Relations for special accommodations.

Keep hopping!

Leap

Reply
Mar 12, 2018 at 1 a.m. Luanne Says...

Is anaphylaxis considered a reason for DAS at Disney world? (Allergy is wasp/bee)

Thanks

Luanne

Reply
Mar 15, 2018 at 9:45 a.m. FrogBlog Says...

Hi Luanne!

Hmmm - that's a tough one! We recommend contacting Disney's guest relations to see if any accommodations can be made for you.

Keep hopping!

Leap

Reply
Mar 7, 2018 at 4:31 a.m. Trace Roberson Says...

I have 6 kiddos oldest is 9 with ADHD, youngest is 2 with Down Syndrome, heart defect and thyroid disease (common with DS). Our others are typical. Would it be possible to get a pass for the 2 year old with DS even if he doesn't have a magicband/ticket

It's unsafe for him to be exposed to to many people and also over heating/exhaustion from standing means he can't be held the whole time (to hot) or stand the whole time.

Maybe Dad or I could have the disability pass on our mad?

Reply
Mar 7, 2018 at 12:40 p.m. FrogBlog Says...

Hi Trace!

We don't expect this would be an issue. Simply visit guest services upon arrival and explain your situation, and they will make the decision of whether or not you are eligible. You can always call ahead to make sure as well. If you are granted a DAS, you'll be able to bring your 2-year-old along wherever you go. No worries. We hope you have a magical trip, and let us know if we can help any more with the planning process!

Hoppy planning!

Mommy Frog

Reply
Feb 19, 2018 at 8:14 p.m. Megan Reynolds Says...

Hi,

I have diabetes type 1 on insulin will I be able to qualify for DAS? I struggle standing in long ques in themeparks in the UK when its warm and when i show proof of my diabetes they accomodate me in making sure my que times are a smaller incase I have a hypo etc.

Reply
Feb 20, 2018 at 10:50 a.m. FrogBlog Says...

Hi Megan,

You should definitely swing by Guest Relations to speak with a Cast Member and see if accommodations could be made for you!

Keep hopping!

Leap

Reply
Feb 6, 2018 at 5:13 p.m. Tiffany Says...

We are planning a trip this fall. My daughter has type one diabetes, and I have asthma. Do we qualify??

Reply
Feb 6, 2018 at 11:49 a.m. FrogBlog Says...

Hi Tiffany,

Disney's disability card is assigned to guests whose disability prevents them from waiting in a conventional queue. You'll need to speak to Guest Relations in order to see if you qualify. Have a great trip!

Keep hopping!

Leap

Reply
Leave a comment
Name is required. Email is required. Please input a comment.
About Us
About Undercover Tourist

Undercover Tourist is the leading supplier of online discount tickets to Orlando, Florida-area attractions, including Walt Disney World® Resort, Universal Orlando ResortTM, SeaWorld® Orlando, LEGOLAND® Florida Resort and more.

Sign up for our newsletter!
Please enter your Name
Please enter your Email address
Now Offering
donaldduck

disneyland® resort california

Theme Park Tickets!
footer grass

Contact:  1 (800) 846-1302 (USA)  |  1 (386) 239-8624 (Worldwide)

Sign up for Our Newsletter Let's Plan a Better Family Vacation

monthly news, planning tips and special deals

Please enter your Name
Please enter your Email address

Contact Us

Send Feedback

Or call 1 (800) 846-1302 (USA)

1 (386) 239-8624 (Worldwide)


©2000–2019 Undercover Tourist. All rights reserved. | Privacy Policy | Terms & Conditions
As to Disney photos, logos, properties: ©Disney
lilypad
Newsletter logo

Sign Up for Our Newsletter

monthly news, planning tips and special deals from the Frog Family

Please enter your Name Please enter your Email address
×

Thank you for joining our email list!

Joined email list logo

You should be receiving your first email soon!
Thanks for being a part of the family.

×

Create An Account

In order to save your favorite items, you'll need to create an account.
Already have one? Sign in.

An Undercover Tourist account allows you to:

Join The Frog Family
No thanks ×
Planning an upcoming vacation?

Sign up to receive our newsletter with free printable park plans, FastPass+ recommendations and more!

Error. Please try again.


Nope, I'm not going on a trip.