We frogs have received a few questions lately about Disney's Disability Access Service (DAS), so we wanted to provide an overview of it. Figuring out and actually using Disney's disability card can seem daunting, especially if it's your first trip to the Disney parks. You already have plenty to plan from when to visit and where to stay, so we want to offer some guidance for any questions you might have about the DAS.
Disney’s policy and services accommodating guests with special needs changed within the past couple of years. While many have complained about this new system, the change followed widespread reports of abuse by people who were not disabled and using the cards to skip the line. The DAS Card replaced the Guest Assistance Card in fall 2013. Disney World updated its DAS policy in April 2015 to integrate with MyMagic+ and FastPass+.
The DAS Card is the system used in both Walt Disney World Resort and Disneyland Resort. Disney's disability card is assigned to guests whose disability prevents them from waiting in a conventional queue. The card allows guests with special needs to schedule a return time at an attraction so they don’t have to wait in a line for extended periods of time. The guest’s party is also covered under the DAS Card.
Below, we have made a list of FAQs for those who need answers on Disney's disability card:
Overview of Disney's Disability Access Service Card
Where do I obtain DAS?
Head to Guest Relations located near the entrance of the parks. A cast member will get you started with the registration process if DAS is deemed necessary. Your child or the person who needs the DAS card must be present with you.
How long is a DAS good for?
Disney's disability card is good for 60 days* depending on your ticket entitlement. Most tickets, be they a 5-Day Magic Your Way or a 10-Day Park Hopper, expire 14 days after the date of the first use. With these tickets, the DAS Cards would be good for 14 days. All members of your party will need to present tickets or MagicBands in order to associate them with the DAS party. Once you obtain the DAS at one park, it is good for all parks.
*Annual passholders can obtain DAS for 60 days.
How does the DAS registration work?
Once you are at Guest Relations, a cast member will determine your need for a DAS card. If they conclude you qualify for one, then they explain how the system works and will start you with registration. You have to take a photo for registration; if you aren’t comfortable with your child’s photo being taken (assuming the child is the DAS Cardholder), then you or another guardian can opt to have it taken instead. You'll need to let them know how many people are in your party. As mentioned above, valid tickets or MagicBands will need to be presented to associate them with the DAS party.
What if I am not comfortable with having mine or my child's picture taken?
Photographs are preferred and are used for identification purposes only, but Disney can take an ID if there is some reason you prefer not to have your photo taken.
Do I need to bring proof of a disability/special needs?
No, you do not need proof — Disney doesn’t have the legal right to ask you for it. However, the more specifications and detail you can give cast members, the better they are able to assist and accommodate you!
Per the update in April 2015, Disney has provided more information about special accommodations for specific circumstances:
"In unique situations, our Guest Relations staff will discuss special accommodations for persons who are concerned DAS doesn't meet their needs (e.g., those whose disability limits the duration of their visit to the park or limits their choice of attractions)."
Are guests whose disability is based on the need for wheelchairs or scooters eligible for the DAS card?
No. A guest whose disability is based on the need for a wheelchair or scooter does not need a card. Depending on the ride or attraction, the guest will either use the regular queue or receive a return time for the ride based on the current wait. On some rides or attractions at Disneyland, there is a separate entrance. Guests can get more information about each particular ride at guest relations. We also provide this information on each of the ride pages at Disney World and Disneyland (just click on the individual park and then Things to Do).
You can also check out our Full List of Disability Access for Disney World Attractions.
Does everyone of one party need to be present at Guest Relations when the DAS card is given to a party member?
No, the Guest Relations cast member will speak with the guest (or guardian) for whom the card will be issued. The cast member will ask how many guests are in the party; this number can be adjusted as necessary at Guest Relations.
Once I have registered and received the DAS Card, what’s next?
Time to have fun! While at Guest Relations, a cast member registering you will give you a return time for the first attraction you’d like to experience that will be added to your ticket or MagicBand. Go to that attraction during the allotted time and enjoy! Return times are valid until redeemed prior to park closing. Once you’ve experienced an attraction, you can receive another return time for a different one.
Where do I receive more return times for attractions?
At Disney World, you can receive another a return time for the same attraction or a different one as soon as you finish. Another member of your party can obtain a return time, but the guest in possession of the DAS must board the attraction with the party members. Disneyland has many Guest Relation kiosks located throughout the park where additional return times can be made.
Does the DAS Cardholder have to board the attraction with the rest of the party?
Yes, the cardholder must get on the attraction. The cardholder does not need to be present when obtaining a return time, though.
What if I’m afraid that DAS will not accommodate my needs?
Disney works with guests individually in order to accommodate their specific requests, and provides assistance for a variety of needs and disabilities. Often at times, accommodations will be made at individual attractions if the system is not working at all. If you have any concerns at all, tell a cast member and they will find a way to work with you!
Where are locations I can obtain a DAS Card?
While at Walt Disney World Resort:
Magic Kingdom Park - Guest Relations Lobby at City Hall
Disney’s Animal Kingdom Theme Park - Guest Relations Lobby near main entrance
Disney’s Hollywood Studios - Guest Relations Lobby near main entrance
Epcot - Guest Relations Lobby near Spaceship Earth
While at Disneyland Resort:
Disneyland - Guest Relations at City Hall
Disney's California Adventure Park - Guest Relations in the Chamber of Commerce
Do I have to get a new DAS card at each Disney Park I enter?
No, the DAS card may be used for up to 14 days at any of the Walt Disney World parks, or at Disneyland and California Adventure if issued there.
How many reservations can I have?
You can only have one active reservation at a time. So if you sign up for a ride and then go to a different park, a cast member may not allow you to sign up for another since that is still active. You will have to wait until the allotted time of your reservation passes.
Can I forfeit a reservation? For an example, I grab a reservation for Haunted Mansion, but then decide I want to ride Seven Dwarfs Mine Train at that allocated time.
Yes. All you need to do is go to the attraction you wish to ride, verify with the cast member at the greeter position that it is okay to modify the reservation, and a new return time for the preferred attraction will be issued. Note that the new return time will be based on the current wait time for the attraction that you wish to ride, and any time already passed from the original reservation will be lost.
Also, anyone in the party may modify the reservation, but the guest for which the DAS is issued must be present to redeem the reservation and they must experience the attraction.
How many guests in one party can be covered under the DAS Card?
The maximum is 6 guests per card. If you have special circumstances or any concerns, talk to Guest Relations.
What if I have more than 6 party members?
Special accommodations can be made for groups with more than six guests. Like mentioned above, just talk to Guest Relations.
Can I use DAS for fireworks and parades?
There are no specific reserved areas for guests using DAS. You may still, however, use a FastPass+ for reserved viewing. It’s actually encouraged for you to continue to use FastPass+ with DAS. If you plan it right, it can really work out to your advantage! Guests using DAS with concerns should visit Guest Relations to see what accommodations can be made for fireworks/parade viewing. There are special viewing areas on parade routes and some shows for guests with disabilities, but those cannot be reserved and are on a first-come, first-served basis.
Can annual passholders still get a DAS Card for up to 60 days, like with the old FASTPASS system?
Yes, the parameters of the new DAS system remain the same for annual passholders.
Will guests on "wish trips" also use DAS?
No, guests on wish trips receive a special "Genie Pass" that allows them FastPass+ entry to park experiences.
We hope this overview of Disney's disability card answers your questions about the new program. If you've used the DAS card, we'd love to hear your thoughts about it. Share them in comments below!