Walt Disney World’s approach to serving guests with disabilities is designed to ensure that every guest can enjoy rides and attractions in the theme parks and resorts. For families with one or more special needs members, Walt Disney World’s Disability Access Service (DAS) can help make a trip comfortable and memorable for everyone. This comprehensive program is about more than just getting ahead in line; it is designed to ensure that every guest and family has a toadally amazing Disney experience. Here’s what you can expect from the DAS when you visit Disney World!
What is the DAS Pass or Card?
Disney’s Disability Access Service, also called the “DAS” or sometimes referred to as the Disney disability pass, is the name for the system in place designed to provide assistance for guests and families with disabilities navigate and enjoy the parks. The “pass” or “card” portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. Today, the DAS is fully digital and integrated into the resort’s wristband or park pass identification, so no additional card or media is needed.
When you are assigned the DAS, it is good for the entire length of your stay (up to 14 days). For Florida or Annual passholders, a DAS is good for up to 60 days.
Who Qualifies for Assistance from the DAS?
Any adult or child with a disability that could endanger them, prevent them from fully enjoying the parks or waiting in a traditional line qualifies for the DAS. This includes guests with both obvious injuries or disabilities and those with less visible, non-apparent disabilities that could impact their park experience. The DAS covers both the impacted guest and those in his or her group; if you have a child with a disability, then your entire group is covered under the DAS (the primary user must be present when the pass is issued).
Guests in wheelchairs can usually be accommodated at the point of entry in most rides, so if your only concern is about lines and boarding with a scooter or wheelchair, you may not need the DAS at all. The DAS is designed to support those guests who have needs beyond being wheelchair-bound or beyond limited mobility. If you’re only worried about getting through the line queue or accessing a ride with a scooter, you can simply head to your chosen attraction. Cast members are well trained and will be able to assist you without the need for the DAS.
Need a DAS? Make Guest Services Your First Stop
The DAS pass or card you need to fully enjoy the theme parks is available at Guest Services at any of the major theme parks. You can’t get the DAS at your resort or at the ticketing area, you’ll need to head to one of the following Disney World destinations to get started:
Magic Kingdom: A Guest Services location is outside the park turnstiles and to the extreme right. Already inside the Magic Kingdom? Head under the railroad tracks, then veer to the left; Guest Services is in City Hall, the first building you’ll see.
Epcot: Before entering the park, head to the far right; Guest Services is located outside of the gates near the monorail entrance. If you are already inside Epcot, there are Guest Relations locations near Spaceship Earth and near the International Gateway.
Disney’s Hollywood Studios: There are two options, one inside and one outside the park; both are near the park entrance and easily accessible as you arrive.
Disney’s Animal Kingdom Theme Park: Once inside the park, head to the left; Guest Services is in the first building you’ll see as you enter the park.
What Documentation is Needed for the DAS?
You’ll need to have the disabled person who needs DAS assistance with you when you visit one of the issuing locations. The person who will be covered by the pass needs to be present and you must have your tickets or your Magic Bands to complete the process. Allow about 10 minutes to complete the process, but be aware there could be people in front of you. Guest Relations cast members are well versed in the DAS and will walk you and your froglet through the process.
You do not need to have a doctor’s note or even reveal the details about your child or loved one’s disabilities. You do need to describe the accommodations your child needs to fully enjoy the park. The more details you provide about your needs, the better the DAS will work for you. This is a custom program that will be tailored to meet your specific situation. Your stated needs can range from the need for a quiet area to wait in lieu of standing in line, a pass to bring a stroller right to the loading area of a ride or other specific needs your family may have.
DAS Stroller Tags Prevent Wandering
For families traveling with a loved one with autism or a related sensory disability, the DAS offers a way to enjoy attractions without waiting in a crowded, often overwhelming space. The ability to bring a stroller directly to the loading area helps children and teens who are prone to wandering or elopement stay in place. Any stroller can be adapted for this purpose; Guest Relations will provide you with an oversized red sticker for your stroller that will provide you with access. Attractions such as Kilimanjaro Safari require strollers to be abandoned at specific points in the line. If you have this pass, your child can stay in the stroller until the loading area is reached, preventing elopement or discomfort.
How to Use the Disney World DAS Pass
Once you arrive at Guest Relations, you’ll work with a cast member and determine what features of the DAS pass are right for your party. Your child or family member that is registering for the card will need to be present and the cast member will take a photo of them to include in the DAS information. This will be used to identify your party at any ride or attraction entry point. While photos are preferred, your legal ID can be used instead if you do not want your photo taken.
Your information, along with the accommodations needed, will be entered into the DAS and ticketing system and will be available at any attraction you visit. When you arrive at an attraction, let the cast member at the entrance know you are using the DAS and they will assist you from there. Depending on your needs, you may be allowed to enter with a stroller, offered a return time so you do not have to wait in the traditional queue or even conducted to a specialty waiting area for your turn on the ride.
What Disney World Attractions Offer Disability Access or Accept the DAS?
Every attraction in Disney World can accommodate the needs of disabled guests; you can hop on over to our Full List of Disability Access for Disney World Attractions to get the scoop on each individual ride. There are a few exceptions to the policy; guests with a DAS stroller tag may not be able to enter areas that the stroller can’t safely navigate.
Still Have Questions? Here Are Our Frogtastic FAQs!
Does every member one of my party need to be present at Guest Relations when the DAS card is obtained?
No, the Guest Relations cast member will speak with the guest (or guardian) for whom the card will be issued. The cast member will ask how many guests are in the party; this number can be adjusted as necessary at Guest Relations.
Once I have registered and received Disney World's DAS Card, what’s next?
Time to have fun! While at Guest Relations, a cast member registering you will give you a return time for the first attraction you’d like to experience that will be added to your ticket or MagicBand. Go to that attraction during the allotted time and enjoy! Return times are valid until redeemed prior to park closing. Once you’ve experienced an attraction, you can receive another return time for a different one.
Where do I receive more return times for attractions?
At Disney World, you can receive another a return time for the same attraction or a different one as soon as you finish. Another member of your party can obtain a return time, but the guest in possession of the DAS must board the attraction with the party members. Disneyland has many Guest Relation kiosks located throughout the park where additional return times can be made.
Does the DAS Cardholder have to board the attraction with the rest of the party?
Yes, the cardholder must get on the attraction. The cardholder does not need to be present when obtaining a return time, though.
What if I’m afraid that Disney World's DAS card will not accommodate my needs?
Disney works with guests individually in order to accommodate their specific requests and provides assistance for a variety of needs and disabilities. Oftentimes, accommodations will be made at individual attractions if the system is not working at all. If you have any concerns at all, tell a cast member and they will find a way to work with you!
Do I have to get a new Disney World disability pass at each Disney Park I enter?
No, the DAS card may be used for up to 14 days at any of the Walt Disney World theme parks, or at Disneyland Park and Disney California Adventure Park if issued there.
How many reservations can I have?
You can only have one active reservation at a time with Disney Word's DAS card. So, if you sign up for a ride and then go to a different park, a cast member may not allow you to sign up for another since that is still active. You will have to wait until the allotted time of your reservation passes.
Can I forfeit a reservation? For an example, I grab a reservation for Haunted Mansion, but then decide I want to ride Seven Dwarfs Mine Train at that allocated time.
Yes. All you need to do is go to the attraction you wish to ride, verify with the cast member at the greeter position that it is okay to modify the reservation, and a new return time for the preferred attraction will be issued. Note that the new return time will be based on the current wait time for the attraction that you wish to ride, and any time already passed from the original reservation will be lost.
Also, anyone in the party may modify the reservation, but the guest for which the DAS is issued must be present to redeem the reservation and they must experience the attraction.
How many guests in one party can be covered under Disney World's DAS Card?
The maximum is six guests per card. If you have special circumstances or any concerns, talk to Guest Relations.
What if I have more than six party members?
Special accommodations can be made for groups with more than six guests. Just talk to Guest Relations.
Can I use Disney World's DAS card for fireworks and parades?
There are no specific reserved areas for guests using DAS. You may still, however, use a FastPass+ for reserved viewing. It’s actually encouraged for you to continue to use FastPass+ with Disney World's DAS card. If you plan it right, it can really work out to your advantage! Guests using DAS with concerns should visit Guest Relations to see what accommodations can be made for fireworks/parade viewing. There are special viewing areas on parade routes and some shows for guests with disabilities, but those cannot be reserved and are on a first-come, first-served basis.
Can annual passholders still get Disney World's DAS card for up to 60 days, like with the old FASTPASS system?
Yes, the parameters of the new DAS system remain the same for annual passholders.
Will guests on "wish trips" also use DAS?
No, guests on wish trips receive a special "Genie Pass" that allows them FastPass+ entry to park experiences.
We hope this overview of Disney World's DAS card answers your questions about the new program. If you've used the DAS card, we'd love to hear your thoughts about it. Share them in comments below!