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Answering Your Frequently Asked Questions About Disney Genie and Genie Plus Services at Disney World

by Leap on January 1, 2022 74 Orlando

FAQs About Disney Genie - PinterestFree planning is toadally our jam ... and so is saving time! So when we initially learned about the all-new Disney Genie service at Disney World, we were excited for all of the possibilities that Genie would offer, but we also had A LOT of questions. Disney Genie works a tad differently at Disneyland, so we have a separate Disneyland Genie FAQ post.

While we pride ourselves in being theme park pros, Disney Genie and Disney Genie+ have thrown us a major learning curve. We hopped over to Magic Kingdom and Disney's Animal Kingdom on the launch day of Genie at Disney World to get acquainted with the new planning tool and skip-the-lines service. We'll definitely need more visits for additional research to strengthen our Genie strategies, but we were able to learn the basics rather quickly on our first day. We've got answers to some of the most common inquiries below! (No need to rub the lamp!)

Disney Genie and Genie+ FAQs: A Basic Overview and How to Purchase

What is Disney Genie?

Disney Genie is a new FREE planning tool available in the My Disney Experience app. You can use this new technology to guide you through the theme parks with tips to help you reduce time in lines, discover Disney magic and take the guesswork out of planning your day. You can learn more about all that's included in the Disney Genie service in our full post here.

Genie FAQ — Tip Board on Phone in front of Cinderella Castle

What is Genie+?

Genie+ is a paid skip-the-line benefit that allows guests to enter through a special line (think of the former FastPass+ lines) rather than the standby line. Not all Disney attractions are available with Genie+, which we'll get into below — but a majority of popular Disney attractions are included with Genie+. This add-on is toadally optional. All rides continue to operate with either a standby queue or a virtual queue at no additional charge.

How much is Genie+?

Genie+ at Disney World costs $15 per person, per day. Tadpoles under 3 years old (who do not require a ticket for admission) would not need to purchase Genie+ to go with their party.

When can I purchase Genie+?

If you want to use the service for your entire trip, you can purchase Genie+ in advance for the length of your ticket. (Psst ... save some green by purchasing through Undercover Tourist!)

It's also toadally fine if you want to use it only on certain days or decide you want to use it after all once you're at the park. You can purchase Genie+ day by day on each day of your trip using the My Disney Experience app. Genie+ is available for purchase when the clock strikes midnight on the day of your visit, but you don't need to stay up late (unless you want to secure it before the 7 a.m. selection process). All guests can make their first Genie+ selection at 7 a.m.

How does Genie+ work?

Genie+ FAQ - Big Thunder Mountain Queue

Genie+ allows guests to skip the line at the included attractions, once per day. You can begin making your Genie+ reservations beginning at 7 a.m. on the day of your visit (regardless of where you're staying). You can make your selections across all of the theme parks if you have a Park Hopper ticket (look near the bottom of the "My Day" tab where it says, "Plan for Your Next Park" to let Genie know your park hopping plans). These reservations can be made within the My Disney Experience app. One big change for people who have used FastPass is that you can only book a particular ride once per day.

Which Disney World attractions are included with Genie+?

Over 40 attractions (46 to be exact) are included in the Genie+ offering at Disney World.

Disney Genie+ Lightning Lane Selections at Magic Kingdom:

  • Big Thunder Mountain Railroad
  • Buzz Lightyear’s Space Ranger Spin
  • Dumbo the Flying Elephant
  • Haunted Mansion
  • “it’s a small world”
  • Jungle Cruise
  • Mad Tea Party
  • Mickey’s PhilharMagic
  • Monsters Inc. Laugh Floor
  • Peter Pan’s Flight
  • Pirates of the Caribbean
  • Splash Mountain
  • The Barnstormer
  • The Magic Carpets of Aladdin
  • The Many Adventures of Winnie the Pooh
  • Tomorrowland Speedway
  • Under the Sea ~ Journey of The Little Mermaid

Disney Genie+ Lightning Lane Selections at EPCOT:

  • Disney and Pixar Short Film Festival
  • Journey into Imagination with Figment
  • Living with the Land
  • Mission: SPACE – Green
  • Mission: SPACE – Orange
  • Soarin’
  • Spaceship Earth
  • Test Track
  • The Seas with Nemo & Friends
  • Turtle Talk with Crush

Disney Genie+ Lightning Lane Selections at Disney's Hollywood Studios:

  • Alien Swirling Saucers
  • Beauty and the Beast Live on Stage
  • Disney Jr. Dance Party
  • For the First Time in Forever: A Frozen Sing-Along Celebration
  • Indiana Jones Epic Stunt Spectacular
  • Millennium Falcon: Smugglers Run
  • Muppet*Vision 3D
  • Rock ‘n’ Roller Coaster
  • Slinky Dog Dash
  • Star Tours
  • The Twilight Zone Tower of Terror
  • Toy Story Mania!

Disney Genie+ Lightning Lane Selections at Disney's Animal Kingdom Theme Park:

  • Celebration of the Festival of the Lion King
  • DINOSAUR
  • Feathered Friends in Flight!
  • It’s Tough to Be a Bug!
  • Kali River Rapids
  • Kilimanjaro Safaris
  • Naʻvi River Journey
  • The Animation Experience

What is not included with Genie+?

A few in-demand rides (and rides that utilize a virtual queue) will be excluded from Genie+. Instead, these rides will be available for an additional price per ride, such as Remy's Ratatouille Adventure and Star Wars: Rise of the Resistance. These a la carte options can be purchased same-day, in-park. You can use a pay-per-ride for a particular attraction once per day and pay to upgrade for up to two different rides per day (regardless of where you are staying).

What is Lightning Lane?

Disney Genie FAQ - Lightning Lane Entrance

Lightning Lane is the name of the queue you will enter at each attraction. The FastPass entrances have been renamed Lightning Lanes (ka-chow!).

Do you have to purchase Genie+ to buy individual Lightning Lane selections? 

No, you do not need to have Genie+ to purchase individual Lightning Lane selections. (You can opt for one or the other, or purchase both skip-the-line options.)

Which attractions are included as individual Lightning Lane selections?

Genie FAQs - Seven Dwarfs Mine Train

Individual Lightning Lane selections at Disney World include:

  • Seven Dwarfs Mine Train
  • Space Mountain
  • Frozen Ever After
  • Remy’s Ratatouille Adventure
  • Mickey & Minnie's Runaway Railway
  • Star Wars: Rise of the Resistance
  • Avatar Flight of Passage
  • Expedition Everest – Legend of the Forbidden Mountain

Can Genie+ rides "sell out"?

Genie+ rides are not guaranteed. The most popular rides can run out of available Genie+ Lightning Lane selections. We saw this later in the day at Hollywood Studios when Lightning Lane for Slinky Dog Dash and Millennium Falcon: Smugglers Run was "Not currently offered."  Don't give up hope on them though! You might see more availability pop up later, possibly due to cancellations. Act quickly on those if you see them.

How much are individual Lightning Lane selections?

Pricing and availability may vary by date, attraction and park. For example, Lightning Lane access to Remy's Ratatouille Adventure was $9 per person Oct. 19 and $11 per person Oct. 23. On those same dates, Expedition Everest would be $7 per person, while Star Wars: Rise of the Resistance would be $15 per person. A cast member at a Guest Experience kiosk confirmed that prices would stay between $7 and $15 on any given day, however. You can see the price before you pay.

Can individual Lightning Lane selections sell out?

Yes. Once all the available add-on rides slots are filled, the individual Lightning Lane box will say, "Not currently offered."

Genie+ and Individual Lightning Lane Selection Process FAQs

How do you select a time window for a Genie+ ride?

Disney Genie and Genie+ FAQs - Screenshot of Selecting a Genie+ Time for Big Thunder Mountain

For Genie+ rides, navigate to your "Tip Board" where you can only book the next available time window, which could be as soon as five minutes later or hours away. You cannot make them in advance for times that are later in the day. Click on "Book Experience." The next page will confirm the arrival window, show if you have any overlapping plans and you can adjust your party, if needed, before you officially book it. 

How soon can you make another Genie+ ride selection if you can only get one at a time? 

You can make your next Genie+ ride selection once you've scanned in at the two touchpoints in the Lightning Lane queue of your first ride. For example, we rode Pirates of the Caribbean as our very first Genie+ ride of the day. After scanning our MagicBands at the two touchpoints, we were able to get a Genie+ selection for Haunted Mansion while we were waiting for our Pirates boat at the loading area.

Can you book more than one experience?

You can only make one Genie+ selection at a time, but you can hold overlapping Genie+ selections because there is a two-hour window before you're able to select another one. You can also purchase an individual Lightning Lane selection that overlaps with a Genie+ selection.

It is possible to join a virtual queue (when in use) AND purchase an Individual Lightning Lane selection for the same ride, thus granting you the ability to ride twice in a day.

But what if my Genie+ return time window is more than two hours away? 

Like we mentioned before, you can only select the next available time. So, if it's a particularly busy day, you might find that, when you're looking at noon, the next available time for a popular ride could be 7 p.m. Snag it anyway! Your ability to make Genie+ selections will be frozen for two hours, but starting at 2 p.m., you can make another Genie+ selection for another ride. If that ride is more than two hours away, then, at 4 p.m., you can make one more, and so on.

Speaking of individual Lightning Lane selections, is that process different?

Disney Genie and Genie+ FAQs - Individual Lightning Lane Selection Process Screenshot

Yes! For individual Lightning Lane selections, you can select any of the available time windows that pop up, which range throughout the day. For best availability, select at 7 a.m. if you're a Disney World Resort hotel guest or a guest of select hotels in Orlando, or right at the park open, if not. It will show any overlapping plans and allow you to edit your party, if needed.

How does Genie+ work if you're park hopping?

Let Genie know that you're park hopping by going to the "My Day" tab and selecting which park(s) you'll be hopping to and during which hours, so Genie can make recommendations based on your park hopping plans.

We also found out that if you try making a Genie+ selection for your second park, you can still make one while you're at your first park. For example, we tried making a reservation for Na'vi River Journey while we were still at Magic Kingdom, right at noon. But wait, the next time available window for Na'vi River Journey was 12:30 p.m. How is that possible? We wanted to see if we could book it anyway, so once we clicked on "Book Experience," the arrival time window automatically changed to 2 to 3 p.m. due to park hopping! At that time, our Genie+ ability would freeze for two hours, so we wouldn't have been able to make any more Genie+ reservations at Magic Kingdom.

What if I change my mind?

You cannot modify an existing Genie+ selection, but you can cancel and reserve a different time or attraction. Once you hit cancel, you can remove select members of your party (if someone has changed their mind) or cancel it for everyone. We suggest that you need to be certain about canceling the reservation because the next available time window for that ride could be much later in the day or even unavailable! You can check the Genie+ availability status for the current time window being offered before you cancel.

If you cancel a Genie+ reservation, did you use your only chance for that ride? 

No! Because you can only use Genie+ access once per ride, you do need to cancel it if you wish to change your arrival time. From the previous park hopping example above, once we actually hopped to Animal Kingdom around 3:20 p.m., we successfully made a new reservation for Na'vi River Journey at 3:30 p.m. as we entered the park.

If you miss your window and did not successfully cancel it, you will not be able to make another reservation for that ride. We missed our arrival window for Buzz Lightyear's Space Ranger Spin. The reservation did not disappear right away, but when we checked 15 minutes later, it was gone. We attempted to make another but could not because we were ineligible since we "used" it already.

Can you be early or late to your Genie+ or individual Lightning Lane reservation? 

The arrival windows are meant to be firm, and therefore you need to get there on time. (We were able to scan into the first touchpoint at Haunted Mansion five minutes early though.) If you're late, the cast members may not be able to let you through. If it's an instance that's out of your control (such as a different ride breaking down that caused you to be late), we suggest kindly explaining the situation, but it's up to the discretion of the cast members at the ride entrance.

What if the ride that you have a Genie+ or individual Lightning Lane selection for breaks down? 

Don't worry! There are certain recovery efforts that the cast members will be able to implement, in case this happens. For instance, if you paid for an individual Lightning Lane selection that you haven't used yet but it breaks down and never reopens, a refund or gift card may be offered. If the ride breaks down after you've already scanned in and are waiting in line, then you may not be able to get a refund, but they could issue a multiple experience pass or a different return time window instead. Cast members will take care of you!

Is Genie+ available during Early Theme Park Entry or Extended Evening Hours? 

No, Genie+ and the Individual Lightning Lane selections are only available during normal park hours.

Miscellaneous Disney Genie and Genie+ FAQs

Is Genie+ different at Disneyland and Disney World?

Yes! Genie+ at Disney World costs $15 per person, per day and does not include PhotoPass (you'll still need to spring for Memory Maker if you want unlimited photos!). Disney World guests get Disney PhotoPass lenses included. At Disneyland, Genie+ costs $20 per person, per day and includes unlimited PhotoPass downloads but no PhotoPass lenses.

What else is included in Genie+?

Aside from Lightning Lane access, Genie+ includes augmented reality photo lenses at Disney World and audio experiences at both resorts.

Do Disney Resort Hotel guests get any perks related to Genie+?

Remember those individual, a la carte Lightning Lane options we talked about? Disney World Resort hotel guests will be able to make those reservations as early as 7 a.m. on the day of their visit (versus the general public who cannot reserve until park opening). That's a huge advantage for hotel guests, as popular rides may run out of reservation windows. All guests, regardless of where they stay, are limited to a maximum of two pay-per-ride attractions per day and can only book a particular ride once per day.

What about Annual Passholders?

Annual Passholders will need to purchase Genie+ on the day(s) of their visit.

Can we purchase tickets pre-loaded with Genie+?

You sure can! You can purchase Disney World and Disneyland tickets with Genie+.

Can I add Genie+ to my existing Walt Disney World ticket purchased through Undercover Tourist?

Yes – but modifying your existing ticket from Undercover Tourist will void the Undercover Tourist refund policy. Once you modify your ticket, all future changes must be handled by Disney. Undercover Tourist can no longer service your order.

How do I add Genie+ to my existing Walt Disney World ticket, prior to the start date of my reservation?

Please note that modifying your existing ticket from Undercover Tourist will void the Undercover Tourist refund policy. There are three ways to add Genie+ to your existing ticket:

  • My Disney Experience – You may add-on Genie+ through the My Disney Experience app. Prior to the start date of your reservation, you will have to add Genie+ for each day of your reservation for your whole reservation party.
  • Disney Customer Service – You may call Disney customer service and add on Genie+. Prior to the start date of your reservation, you will have to add Genie+ for each day of your reservation for your whole reservation party.
  • You may contact Undercover Tourist with your order details and request a refund/cancellation per our ticket refund policy.

I only want to add Genie+ on select days, for certain people in my reservation, with my existing tickets. Is this possible?

Please note that modifying your existing ticket from Undercover Tourist will void the Undercover Tourist refund policy. On the start date of your reservation, you may select a daily add-on for Genie+ in the My Disney Experience app for individual tickets and people in your reservation party.

What other questions do you have about Genie+? Let us know in the comments below! 

Related: Disney Genie at Your Service! All of the Details on Disney's New Service

Keep hopping!

Keep hopping, Leap!
View Comments
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Jan 19, 2022 at 10:36 p.m. Matt Says...

If I'm going to Disney World and taking one of my son's friends with us (age 14), can he buy the Disney Genie Plus through his app on his own or would I have to pay for his and link him to our accounts?

Reply
Jan 21, 2022 at 8:06 a.m. FrogBlog Says...

Hi Matt!

Yes, if your son's friend has his own account, then he may purchase Genie+ separately. But if you all want to make Genie+ reservations together, then you'll still need to link your accounts on the Family & Friends list so that everyone can be selected at simultaneously.

Keep hopping!

Leap

Reply
Jan 13, 2022 at 8:21 p.m. Mary H. Says...

If I add Genie+ to my Disney World park tickets when I book a resort/ticket package and then later before travel decide that I don't want to use the Genie+ feature, is the Genie+ add on refundable before I arrive at Disney, still keeping my upcoming resort and park reservations?

Reply
Jan 14, 2022 at 9:14 a.m. FrogBlog Says...

Hi Mary!

If you purchase tickets pre-loaded with Genie+ for the length of your trip, the tickets are refundable, as is your full vacation package. But because Genie+ is a part of your ticket, in that instance, you would not be able to cancel just the Genie portion and maintain your tickets. You can, however, purchase regular tickets in advance, then add on Genie+ for each day during your trip, beginning at 7 a.m. in the My Disney Experience app. Hope this helps!

Keep hopping!

Leap

Reply
Jan 10, 2022 at 5:41 p.m. Tracy V Says...

Hi, can I purchase Genie+ from you? I can see how to purchase tickets but I didn’t see how to add Genie+

Reply
Jan 10, 2022 at 12:41 p.m. FrogBlog Says...

Hi Tracy!

We offer tickets with Genie+ included for the length of your ticket! You can find those here. If you would like to add Genie+ on to existing tickets, you can do so within the My Disney Experience app, under "Tickets and Passes." Choose "Change Ticket" and you'll see the option to add Genie+ (note: you'd be adding it to every day of your tickets. If you just want to purchase day-to-day, you would need to wait to purchase within the app on each day that you want to use it during your trip.)

Keep hopping!

Leap

Reply
Dec 15, 2021 at 3:26 p.m. Lisa Says...

Hi, we are travelling in April 2022 with our 3 kids (so a party of 5). We are not staying on a Disney property. I am finding conflicting information as to when we can start booking our genie + rides VS purchasing our 2 lightning lanes rides per day.

Also, what is our difference in park time hours?

Thanks in advance

Reply
Dec 15, 2021 at 9:38 a.m. FrogBlog Says...

Hi Lisa!

You will be able to make your first Disney Genie+ reservation at 7 a.m. (this applies to everyone, regardless of where they're staying). As for the individual Lightning Lane rides, since you are not staying on property, you can make your individual Lightning Lane selections when the respective park officially opens (times may vary depending on which park you're going to), while those staying at Disney Resort hotels, Walt Disney World Swan and Dolphin Hotels and Shades of Green would be able to purchase at 7 a.m. each day.

If you're visiting Disneyland, then all guests need to wait until they're inside the park to book Genie+ and individual Lightning Lane selections.

Keep hopping!

Leap

Reply
Dec 15, 2021 at 12:37 a.m. Vince Says...

How do members of my party control their own Genie+ 'ride reservations'? And, similarly, for the individual Lightning Lane reservations? All of our tickets are under one reservation but my daughters, for example, will want to go do their own thing. Having to come back to me to do ride reservations will be a pain. Hope there's a way to do it themselves.

Reply
Dec 15, 2021 at 9:47 a.m. FrogBlog Says...

Hi Vince!

When you go to make a ride reservation (for either a Genie+ or individual Lighting Lane ride), it will automatically select everyone in your party, but you're able to edit the party and remove people from the reservation. If they have their own account and as long as everyone in the party is linked together, then they should be able to make reservations from their phone(s) and remove you and anyone else who does not want to ride.

Keep hopping!

Leap

Reply
Dec 9, 2021 at 4:06 p.m. Sam Says...

Hi Leap, I think it would help clarify the section about the rides that aren’t included in Genie+ if it mentioned that there are some rides that don’t have a lighting lane, and also don’t have the option to purchase the Individual Lighting Lane pass. Astro Orbiter for example, only has a standby line. It’s not a particularly in demand ride, and it doesn’t use a virtual queue. This ride also isn’t available for Individual Lighting Lane purchase. Since it’s one of the rides not included in Genie+, I think there should be some additional details under that section of this post that identifies that some attractions only have a standby line, and I think it should list what they are so the reader can get a better overview of cost vs. worth as they read which attractions just aren’t included at all.

Reply
Dec 10, 2021 at noon FrogBlog Says...

Hi Sam!

Thanks so much for hopping by and we appreciate your suggestion! We have additional in-depth guides about Disney Genie at Disney World and Disneyland that go into more detail about Genie at each specific resort. We're also working on posts about our best tips and strategies for using Genie, so keep an eye out!

Keep hopping!

Leap

Reply
Nov 28, 2021 at 6:13 p.m. David Says...

Great Info! Question about G+. For a family of 4 who has already purchased G+ for mid-December; is it better for one person to load the app for the 4 of us OR for 2 people to have the app loaded to try and simultaneously get lightning lane reservations and individual lightning lane purchases for the 4 of us?

Reply
Nov 29, 2021 at 10:05 a.m. FrogBlog Says...

Hi David!

Two people could try looking for and booking reservations at the same time, but we'd have one person dedicated to getting the Genie+ selection while the other person tries to get the individual Lightning Lane selections (versus both trying to get two different Genie+ rides at once, since you can only book those one at a time within a certain timeframe). Just communicate between the two of you so you know what the other person is booking! (And side note, if you want to remove someone from a selection, be 100 percent sure that's what you want to do because it would be difficult to get them back on the same reservation.)

Keep hopping!

Leap

Reply
Nov 21, 2021 at 10:24 p.m. Ashley Says...

Great info! Question: If I wake up at 7am and book a time for Smuggler's Run for 1:30pm, but I also want to book an Individual Lightning Lane spot on Rise of the Resistance, can book both right then (at 7am), or does the 2-hour cooldown still apply when booking Individual Lightning Lanes and Genie+ attractions? I hope this makes sense!

Reply
Nov 22, 2021 at 7:41 a.m. FrogBlog Says...

Hi Ashley!

Thanks for hopping by! Since you'd be able to book both Genie+ and individual Lightning Lane attractions at 7 a.m., then yes, you can book ones for Smugglers Run and Rise of the Resistance at the same time, and the 2-hour limit only applies to Genie+ selections. It's also OK if the two time windows overlap so that you can get both done around the same time, but you'll still want to give yourself enough room to make it to (and ride) each one. We'd recommend getting one for Rise of the Resistance first (since it can sell out quickly).

Keep hopping!

Leap

Reply
Nov 7, 2021 at 6:51 p.m. Alison Says...

If you visit blizzard beach park first then hop after 2pm to magic kingdom how does this work. Water park does not need reservation so would you need to make a reservation for magic Kingdom. This must also complicate genie+.

Reply
Nov 10, 2021 at 10:18 a.m. FrogBlog Says...

Hi Alison!

Yes, you would still need a Park Pass reservation for Magic Kingdom since it'll be the first theme park (that requires reservations) you'll be entering that day. And since Magic Kingdom is your "first" park, you don't have to wait until 2 p.m. to hop over from Blizzard Beach. As for Genie+, as long as you have a park reservation, you can book Genie+ selections before you tap in, so you can start making your selections once you see available time windows for when you will be in the park. Hope this helps!

Keep hopping!

Leap

Reply
Nov 5, 2021 at 11:34 a.m. Aimee Says...

Hi! If you have a park hopper pass can you book 2 paid Genie+ reservations? For example, Ride of the resistance, and Remy's Ratatouille, while still getting to reserve 1 ride at a time under the other Genie+ rides listed. Thank you!

Reply
Nov 5, 2021 at 8:47 a.m. FrogBlog Says...

Hi Aimee!

Yes, if you're park hopping, that's toadally fine! We've done Seven Dwarfs and Expedition Everest — both individual Lightning Lane selections — on the same day and had no issues with booking the other Genie+ rides. We could even overlap the time windows (we held Seven Dwarfs around the same time as Haunted Mansion).

Keep hopping!

Leap

Reply
Nov 2, 2021 at 5:09 p.m. John Says...

Not at disney hotel until july 24th 2022 6 nites 14 day ultimate ticket so just looking around app.

Future plans come up with my reservations bit u cant go into them "something went wrong we are having trouble loading screen"

Tip board loads nothing except "unable to load completely try again reload"

My day is fine done preferences.

Choose a day in future at disney hotel choose genie plus says done view my visit no purchase option. Choose a day not at hotel my second week get genie there then 2nd screen say adding magical touches and goes nowhere

Some may be down to future cant do it but feels loading my detaiis/booking maybe common thing mite be wrong.

Reinstalled app/cleared app cache no joy.

Told disney 2 weeks later zero as helpful as a chocolate teapot. Concerned app wont work on day due to issue rather than restriction if wrong ruined.

Any ideas?

Reply
Nov 3, 2021 at 9:47 a.m. FrogBlog Says...

Hi John!

Hmm. We know you can submit your Genie interests and preferences ahead of time by clicking on "Get a Jump on Your Park Day!," but you must have your tickets and Disney Park Pass reservations linked (so if yours aren't linked, perhaps that could be the issue). We haven't had any issues with our Tip Board, but whenever we've gotten a never-ending "Magical Touches" screen, we have deleted and reinstalled the app. It worked out for us, but we realize you mentioned it didn't work for you so we're not entirely sure! Are you trying to purchase Genie+? Because you need to wait until the day of your visit if it's not included with your ticket.

Keep hopping!

Leap

Reply
Oct 26, 2021 at 4:36 p.m. Shanna rabon Says...

Hi, we have park hopper tickets for thanksgiving week. I am trying to learn about genie + and LL before I go so I can budget and pre-plan if and when we park hop. We have a toddler and a person in our group that can't ride some rides due to back issues. How does booking a ride work when you need to split up a group? Can some pay for the individual rides like 7 dwarfs and some not? does it give the option of who your group is per ride or is your group determined for the whole day when you purchase genie in the morning?

Reply
Oct 26, 2021 at 12:31 p.m. FrogBlog Says...

Hi Shanna!

When you purchase Genie+ and/or the individual Lightning Lane selections, your entire party will automatically be selected, but there is an option to edit your party before purchasing either option.

For Genie+ rides, as you select each ride, you can edit your party group among the people who have Genie+. (For example: There are five people total in a party, and two do not get Genie+. Each Genie+ reservation allows you to edit the party among those who have Genie+, so it's possible that all 3 go on Peter Pan's Flight, but later only 2 go on Splash Mountain.) However, if someone who doesn't have Genie+ changes their mind, you're not locked in for the remainder of the day because you could purchase Genie+ for them later — the service itself does not sell out (though depending on the ride, arrival windows can fill up).

For the individual Lightning Lane selections, you may edit the party for each ride you select before purchasing. Hope this helps, and let us know if you have any other questions!

Keep hopping!

Leap

Reply
Nov 7, 2021 at 10:24 p.m. Clara Says...

Hello:

I have a question about the paid lightning lane. I have a 7-person party with a young child who will be too afraid to ride rise of the resistence - but everyone else really wants to go on. It's my understanding that Rise does not have rider swap. I know that we can only ride the lighting lane rides once per day. Can I book a lighting lane for part of my party, while the other stays with the child, and then book a seperate lighting lane for the other part of my party that did not ride? Or will I be prevented from doing that because we are all linked together as one party?

Reply
Nov 10, 2021 at 4:16 p.m. FrogBlog Says...

Hi Clara!

Rider Switch is available at Star Wars: Rise of the Resistance! Alternatively, you are able to edit your party in order to purchase Lightning Lane access in separate groups.

Keep hopping!

Leap

Reply
Oct 24, 2021 at 10:43 a.m. Leanne Says...

Such great info! But I do have a question - I booked the reservation for my husband and I, my mom booked the reservation for herself and my dad. I linked all four of us on the app - does that mean I can purchase ILL and Genie+ for all of us day of? Or does my mom have to do it for her and my dad since she “owns” their reservation? Thanks!

Reply
Oct 25, 2021 at 12:34 p.m. FrogBlog Says...

Hi Leanne!

If you're all linked together, then you should be able to purchase for everyone! Anyone who's eligible with valid admission and a park reservation should be automatically selected when purchasing Genie+ or an individual Lightning Lane selection.

Keep hopping!

Leap

Reply
Oct 19, 2021 at 2:58 p.m. Diane Groux Says...

I purchased my Disney tickets with you last month - do I need to wait now until I get to Disney to purchase the Genie plus?

Reply
Oct 19, 2021 at 11:15 a.m. FrogBlog Says...

Hi Diane!

You can upgrade your tickets directly through My Disney Experience on your reservation date (day-by-day). If you'd like a length of ticket upgrade, or would like to upgrade sooner, please give us a call at 1 (800) 846-1302!

Keep hopping!

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Oct 15, 2021 at 3:05 p.m. Eddie L Mckenzie Says...

Can more than one genie+ be loaded on one phone

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Oct 19, 2021 at 10:30 p.m. April Says...

You probably need to link tickets within the app.

Our experience was that everyone using the app should link all tickets within their app.

This will make everything easier if at anytime anyone has connectivity issues, or their hands full, or just whatever. Then anyone else in the party can pull up tickets, access reservations, etc.

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Oct 14, 2021 at 7:09 p.m. Steve Says...

Does one have to purchase Genie+ in order to make additional Lightning Lane purchases, or can Lightning Lane purchases be made independent of Genie+?

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Oct 14, 2021 at 2:50 p.m. FrogBlog Says...

Hi Steve!

Yes, you can purchase the individual Lightning Lane attraction selections separately — and vice versa. (Or you could opt for both!)

Keep hopping!

Leap

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Oct 13, 2021 at 10:17 p.m. Fred Says...

So, you mention a free "virtual line". Is that at Disney World? And what is that?

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Oct 13, 2021 at 5:24 p.m. FrogBlog Says...

Hi Fred!

That is correct - certain attractions at both resorts (WEB Slingers at Disney California Adventure Park and Rise of the Resistance at Disneyland Park; and Remy's Ratatouille Adventure at EPCOT) also offer a free virtual queue to access the ride (the virtual queue acts as a lottery system, so there's some prep involved!). We have guides to Virtual Queues at Walt Disney World and Virtual Queues at Disneyland to walk you through the steps at either resort. Hope this helps!

Keep hopping!

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Oct 13, 2021 at 11:24 a.m. Sonja Says...

We are staying at the Portofino in Universal and Yacht Club at Disney. Both 4 star hotels linked to the parks. The difference is we get Fast Pass (or what ever you want to call it) included at Universal but not at Disney , who is offering the best value for money . I leave it up to you to decide . I know what I think.

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Oct 13, 2021 at 3:54 a.m. Adriana Says...

Hello! We are travelling from Australia next July 2022 to Disneyland. The dates are the 2-6th July. Given we have plenty of time, do you think we need the park hopper tickets and planning on buying 4-day pass? Second question, I know these dates co-incide with 4th July. What are the crowds typically like and how can we make sure that we get on the new Star Wars rides over this time given its the main reason for our visit and never experienced Star Wars Land before. Is it as easy as buying a Lightning Lane pass with Genie+ pass?

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Oct 13, 2021 at 9:08 a.m. FrogBlog Says...

Hi Adriana!

The crowds are usually high for the Fourth of July, particularly Magic Kingdom and EPCOT which both have special Fourth of July fireworks. We'd weigh flexibility versus time spent for traveling between parks. Park hoppers would give you more flexibility (if one park is super busy, you could hop to another), but depending on crowds, it may be easier to stick to one park per day as it could take some time to hop between parks due to longer waits for transportation. Yes, getting both Genie+ (for Millennium Falcon: Smugglers Run) and an Individual Lightning Lane selection for Star Wars: Rise of the Resistance would be one of the best ways to get access to the Star Wars rides.

Keep hopping!

Leap

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Oct 12, 2021 at 5:27 p.m. Mike Says...

Piggybacking on what Dan asked, is there a chance that a rides lightning lane will sell out like the old fast pass or will it be unlimited? If they do sell out you’re still running the risk of not getting a popular ride right away, or at all.

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Oct 20, 2021 at 12:28 p.m. FrogBlog Says...

Hi Mike!

We're here to give you an update for your question! To clarify, the Genie+ service itself cannot sell out. However, a certain Genie+ ride could theoretically run out of time windows. We saw this happen with Millennium Falcon: Smugglers Run and Slinky Dog Dash, but more times could potentially pop up again due to cancellations (so keep an eye out for those and act quickly if you see one pop up after not being available!). The individual Lightning Lane selections can also sell out.

Keep hopping!

Leap

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Oct 12, 2021 at 4:29 p.m. FrogBlog Says...

Hi Mike!

Genie+ Lightning Lane selections will not sell out; we aren't sure yet about Individual Lightning Lane purchases, but will be sure to update once we know more!

Keep hopping!

Leap

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Oct 12, 2021 at 4:21 p.m. Chris Tulipana Says...

Well this is our first trip to DW, from AZ, a very big Splurge! And I am so confused. Sure to be our last and haven't been to DL in 10 yrs. So much has chugs! My Disney Experience, the bands, I understand but what's the difference between Genie and Genie+ ??

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Oct 12, 2021 at 11:44 a.m. FrogBlog Says...

Hi Chris!

Disney Genie is the free planning tool which includes features such as a personalized tip board (based on your interests), forecasted future wait times, mobile ordering, restaurant wait lists and reservations, virtual queues and a virtual assistant — all in one spot for easy access in the My Disney Experience app for Disney World (or the Disneyland app for Disneyland). Genie+ is an upgrade that allows you to skip the lines at select attractions.

Keep hopping!

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Oct 12, 2021 at 3:57 p.m. Julia Hopkins Says...

The 8 WDW attractions that are individual lightning lane...will there still be standard queues or will you be required to pay extra to ride these attractions?

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Oct 12, 2021 at 11:07 a.m. FrogBlog Says...

Hi Julia!

There will be traditional standby queues or free virtual queues for all attractions, so Genie+ and the Individual Lightning Lane attraction selections are not required.

Keep hopping!

Leap

Reply
Oct 12, 2021 at 3:37 p.m. Dan Says...

How far ahead in the day will genie + reservations be made?

In the days of FastPass, for popular rides, you might not get a reservation until very late in the day, like around 8pm. This meant you were “handcuffed” to that reservation, and you couldn’t do any others until that one was used. Will this be the case with Genie +?

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Oct 12, 2021 at 11:58 a.m. FrogBlog Says...

Hi Dan!

Guests with Genie+ service can make their first ride selection beginning at 7 a.m. (regardless of where you're staying, on-site or off-site). Though you can only make one reservation at a time throughout the day. Once the selection is redeemed or the arrival window passes, you can make another selection.

For the individual Lightning Lane attraction selections (rides that aren't included with Genie+), then it varies. If you're a guest of a Disney Resort Hotel (or other select hotels such as Walt Disney World Swan and Dolphin Hotels and Shades of Green), then you can make your two selections at the same time, starting at 7 a.m. All other guests can make these individual Lighting Lane attraction selections once the park opens for the day.

Hope this helps!

Keep hopping!

Leap

Reply
Oct 12, 2021 at 5:37 p.m. Dan Says...

Thanks, but that didn’t really answer my question. Maybe you didn’t understand. Let’s say I really want to ride Tower of Terror and don’t want to do stand by, so I try to make a Genie+ reservation. But the only reservation available is at 8:30pm, 30 minutes before park closing. If I choose this reservation, then I can’t use Genie+ again until I’ve done Tower of Terror. So, basically I’m buying Genie+ for the one ride.

So, my question is - How long in advance do they allow you to make reservations? I’m not sure I want to buy Genie+ if all the Genie+ reservations for the day are gonna be gobbled up in the first few minutes of the day.

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Oct 20, 2021 at 12:21 p.m. FrogBlog Says...

Hi Dan!

We're back with an answer to clarify the Genie+ selection process. You can only book the next available time window for Genie+ ride selections (versus the individual Lightning Lane attractions, which you can pick from the available time windows throughout the day). Back to Genie+, the next available time window could be five minutes later, or it could be hours later, depending on the ride and how busy it is. If you get a time window that is five minutes away, you can get in line right when the window opens and be able to select another Genie+ ride as soon as you've scanned in at the two touchpoints in the Lightning Lane queue (so theoretically, you could have your second Genie+ selection within minutes of using your first).

If the time window happens to be hours away (say, at noon, you make a Genie+ reservation for Slinky Dog Dash at 5 p.m.), then your ability to make another Genie+ selection is "frozen" for two hours. At 2 p.m., you would be able to make a second Genie+ selection, even though you haven't gone on Slinky Dog yet. Then you must use that one before making another.

Keep hopping!

Leap

Reply
Oct 14, 2021 at 10:13 a.m. FrogBlog Says...

Hi Dan!

At this point, we're not toadally sure about how the specific time ranges for Genie+ selections will show up as available. But at least for the Individual Lightning Lane attraction selections, you will be able to view the available times before you purchase.

Keep hopping!

Leap

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Oct 12, 2021 at 3:27 p.m. Disappointed Says...

So Disney isn't charging enough? Not only do you have to pay for Genie plus, it doesn't even include all the rides. It is ridiculous that there is another fee for particular rides. Our upcoming trip will be our last.

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Oct 12, 2021 at 3:11 p.m. Betsy Says...

1. If you have a ILL selection can you still use the virtual que for the same ride.

2. Can you make both ILL selections in the AM?

3. Does the ILL have to be in the same park?

4 Can you hold both an ILL and a G+?

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Oct 20, 2021 at 12:12 p.m. FrogBlog Says...

Hi Betsy!

We're back with some more answers for you!

1) It is possible to join a Boarding Group for a virtual queue AND purchase an individual Lightning Lane selection for the same ride.

2) We were able to make individual Lightning Lane selections for both Seven Dwarfs and Expedition Everest just after 9 a.m. (note: the park must be open for whichever ride(s) you're attempting to get). In our example, both parks were already open, but say if we were planning to hop to EPCOT, which opened later, instead of Animal Kingdom, we would've need to wait to make a reservation for Remy's or Frozen Ever After until EPCOT opened.

3) No! You can let Genie know about your park hopping plans.

4) You can have overlapping times for Genie+ and individual Lightning Lane selections.

Keep hopping!

Leap

Reply
Oct 12, 2021 at 1:17 p.m. FrogBlog Says...

Hi Betsy!

1. We're not toadally sure on this one yet, but we'll update our FAQs once we know!

2. Yes, you can make both of your individual Lightning Lane attraction selections in the morning.

3. No, they do not have to be in the same park if you have the ability to park hop.

4. In general, you can purchase both Genie+ and individual Lightning Lane attraction selections! We're just not exactly sure yet if they can have overlapping times or if Genie will show you already have plans if you try to book them during the same time frame.

Keep hopping!

Leap

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Oct 12, 2021 at 2:59 p.m. Former cast member Says...

I agree. Disney was never cheap, but when we went to Universal Orlando pre-covid, there wasn't any point in being there after 11am. The stand by line did not move while the premium guests just kept walking up to ride. Now Disney has gone down the route of the Lexus lanes on the highway and there is no point for average people to go there anymore. It's sad to see something that used to be accessible taken away from people who just can not spent another $15x5=$75 each time they want to go on a ride. Sad, sad, sad, Disney is now just another elitist luxury.

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Oct 12, 2021 at 2:55 p.m. Pat Barry Says...

When will dining plan open?

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Oct 12, 2021 at 10:10 a.m. FrogBlog Says...

Hi Pat!

A return date for dining plans has not been announced just yet, but they are confirmed to return in the future!

Keep hopping!

Leap

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Oct 12, 2021 at 2:54 p.m. Cheryl Says...

I have to agree with Jessica, I and my family have been going to Disney World for 25 years and this charge for the formerly free fast pass is just a bad money grab, considering the prices already. Disney is going to price themselves out of alot of business

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Oct 12, 2021 at 2:51 p.m. Eric Clouse Says...

Any insight as to when this launches in Disneyland? We are there the 18-21, sounds like we'll miss that launch, correct?

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Oct 12, 2021 at 10:02 a.m. FrogBlog Says...

Hi Eric!

The Disneyland launch date for Genie is still to be determined. So far, we only know that it will be sometime this fall, though we anticipate it would follow after the launch at Disney World.

Keep hopping!

Leap

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Oct 12, 2021 at 3:28 p.m. Matt Says...

Looks like the date is Oct 19!

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Oct 12, 2021 at 10:30 a.m. FrogBlog Says...

Hi Matt!

Yes, Disney Genie is launching Oct. 19 at Disney World, but the launch date for Disneyland is TBD!

Keep hopping!

Leap

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Oct 12, 2021 at 2:49 p.m. Beth Says...

How will those who cannot stand in line (handicapped, etc) be handled - it used to use the fastpass system?

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Oct 12, 2021 at 10:08 a.m. FrogBlog Says...

Hi Beth!

While we don't know all of the exact details yet, the Disability Access Service is not going away! In fact, there will be a new feature within Disney Genie to allow those enrolled in DAS to request return times instead of having to physically go to an experience or to a kiosk to obtain a return time from a cast member. We'll update when we know more!

Keep hopping!

Leap

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Oct 11, 2021 at 10:28 p.m. Chris Says...

Howdy,

For those of us with reservations between now and October 19th when Genie launches, is there any ride reservation system at all? Seems like Fast Pass is already gone?

Reply
Oct 12, 2021 at 8:14 a.m. FrogBlog Says...

Hi Chris!

That's correct - FastPass has been retired, so no skip-the-line service will be in place until Oct. 19 with Genie's debut.

Hoppy planning!

Mommy Frog

Reply
Oct 11, 2021 at 5:15 p.m. Samantha Kesner Says...

Good morning Frog Family, so if you get the paid Genie+ do you get to make all your reservations for the day as soon as you enter the parks? Or is it like MaxPass was where you could only choose one ride at a time throughout the day?

Reply
Oct 11, 2021 at 2:14 p.m. FrogBlog Says...

Hi Samantha!

All guests can make their first Lightning Lane selection with Genie+ at 7 a.m. on the day of their visit; from there, ride selections can be made one at a time.

Keep hopping!

Leap

Reply
Oct 11, 2021 at 3:04 p.m. Brittany Says...

That’s a lot of info!! Fantastic job covering this new feature! I do have one question. In the past the fast passes were limited to 3 a day and such… for this I see it’s once per day for each ride, but is there a limit? Like if magic kingdom has 8 rides for lightning lane, can I reserve for all 8 or do I have to be selective?

Reply
Oct 11, 2021 at 2:17 p.m. FrogBlog Says...

Thanks so much, Brittany! :) While you are limited to making one reservation at a time with Genie+, and can only ride each attraction once, there is no limit to how many you can ride (as many as you can pack into your day, as long as there are no duplicates, is A-OK!).

Keep hopping!

Leap

Reply
Oct 8, 2021 at 10:50 p.m. Jessica Says...

Disney prices are already so crazy. It’s very disappointing that they are charging per ride on certain rides so that you don’t have to wait in the super long standby line. A service that was just FREE! Sadly this December’s trip will have to be our last. This trip was a huge splurge for us and we have officially been priced out of Disney.

Reply
Oct 12, 2021 at 2:54 p.m. Ellen Mitchell Says...

I feel the same. There will be those who will do it and cut out something else. I think Mr. Disney would be sad to see average people unable to afford a trip and children miss out on the “magic.”

Reply
Oct 12, 2021 at 4:38 p.m. dan Says...

I would not worry too much folks. we were just there in a late september, post school start trip, and there were no need for lighting at all. Rise of the resistance was 50 min all day, and everything else, except for Remy Ratat was 20 mins max

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