Free planning is toadally our jam ... and so is saving time! So when we initially learned about the all-new Disney Genie service at Disney World, we were excited for all of the possibilities that Genie would offer, but we also had A LOT of questions. Disney Genie works a tad differently at Disneyland, so we have a separate Disneyland Genie FAQ post.
While we pride ourselves in being theme park pros, Disney Genie and Disney Genie+ have thrown us a major learning curve. We hopped over to Magic Kingdom and Disney's Animal Kingdom on the launch day of Genie at Disney World to get acquainted with the new planning tool and skip-the-lines service. We'll definitely need more visits for additional research to strengthen our Genie strategies, but we were able to learn the basics rather quickly on our first day. We've got answers to some of the most common inquiries below! (No need to rub the lamp!)
Disney Genie and Genie+ FAQs: A Basic Overview and How to Purchase
What is Disney Genie?
Disney Genie is a new FREE planning tool available in the My Disney Experience app. You can use this new technology to guide you through the theme parks with tips to help you reduce time in lines, discover Disney magic and take the guesswork out of planning your day. You can learn more about all that's included in the Disney Genie service in our full post here.
What is Genie+?
Genie+ is a paid skip-the-line benefit that allows guests to enter through a special line (think of the former FastPass+ lines) rather than the standby line. Not all Disney attractions are available with Genie+, which we'll get into below — but a majority of popular Disney attractions are included with Genie+. This add-on is toadally optional. All rides continue to operate with either a standby queue or a virtual queue at no additional charge.
How much is Genie+?
Genie+ at Disney World costs $15 per person, per day. Tadpoles under 3 years old (who do not require a ticket for admission) would not need to purchase Genie+ to go with their party.
When can I purchase Genie+?
If you want to use the service for your entire trip, you can purchase Genie+ in advance for the length of your ticket. (Psst ... save some green by purchasing through Undercover Tourist!)
It's also toadally fine if you want to use it only on certain days or decide you want to use it after all once you're at the park. You can purchase Genie+ day by day on each day of your trip using the My Disney Experience app. Genie+ is available for purchase when the clock strikes midnight on the day of your visit, but you don't need to stay up late (unless you want to secure it before the 7 a.m. selection process). All guests can make their first Genie+ selection at 7 a.m.
How does Genie+ work?
Genie+ allows guests to skip the line at the included attractions, once per day. You can begin making your Genie+ reservations beginning at 7 a.m. on the day of your visit (regardless of where you're staying). You can make your selections across all of the theme parks if you have a Park Hopper ticket (look near the bottom of the "My Day" tab where it says, "Plan for Your Next Park" to let Genie know your park hopping plans). These reservations can be made within the My Disney Experience app. One big change for people who have used FastPass is that you can only book a particular ride once per day.
Which Disney World attractions are included with Genie+?
Over 40 attractions (46 to be exact) are included in the Genie+ offering at Disney World.
Disney Genie+ Lightning Lane Selections at Magic Kingdom:
- Big Thunder Mountain Railroad
- Buzz Lightyear’s Space Ranger Spin
- Dumbo the Flying Elephant
- Haunted Mansion
- “it’s a small world”
- Jungle Cruise
- Mad Tea Party
- Mickey’s PhilharMagic
- Monsters Inc. Laugh Floor
- Peter Pan’s Flight
- Pirates of the Caribbean
- Splash Mountain
- The Barnstormer
- The Magic Carpets of Aladdin
- The Many Adventures of Winnie the Pooh
- Tomorrowland Speedway
- Under the Sea ~ Journey of The Little Mermaid
Disney Genie+ Lightning Lane Selections at EPCOT:
- Disney and Pixar Short Film Festival
- Journey into Imagination with Figment
- Living with the Land
- Mission: SPACE – Green
- Mission: SPACE – Orange
- Spaceship Earth
- Test Track
- The Seas with Nemo & Friends
- Turtle Talk with Crush
Disney Genie+ Lightning Lane Selections at Disney's Hollywood Studios:
- Alien Swirling Saucers
- Beauty and the Beast Live on Stage
- Disney Jr. Dance Party
- For the First Time in Forever: A Frozen Sing-Along Celebration
- Indiana Jones Epic Stunt Spectacular
- Millennium Falcon: Smugglers Run
- Muppet*Vision 3D
- Rock ‘n’ Roller Coaster
- Slinky Dog Dash
- Star Tours
- The Twilight Zone Tower of Terror
- Toy Story Mania!
Disney Genie+ Lightning Lane Selections at Disney's Animal Kingdom Theme Park:
- Celebration of the Festival of the Lion King
- Feathered Friends in Flight!
- It’s Tough to Be a Bug!
- Kali River Rapids
- Kilimanjaro Safaris
- Naʻvi River Journey
- The Animation Experience
What is not included with Genie+?
A few in-demand rides (and rides that utilize a virtual queue) will be excluded from Genie+. Instead, these rides will be available for an additional price per ride, such as Remy's Ratatouille Adventure and Star Wars: Rise of the Resistance. These a la carte options can be purchased same-day, in-park. You can use a pay-per-ride for a particular attraction once per day and pay to upgrade for up to two different rides per day (regardless of where you are staying).
What is Lightning Lane?
Lightning Lane is the name of the queue you will enter at each attraction. The FastPass entrances have been renamed Lightning Lanes (ka-chow!).
Do you have to purchase Genie+ to buy individual Lightning Lane selections?
No, you do not need to have Genie+ to purchase individual Lightning Lane selections. (You can opt for one or the other, or purchase both skip-the-line options.)
Which attractions are included as individual Lightning Lane selections?
Individual Lightning Lane selections at Disney World include:
- Seven Dwarfs Mine Train
- Space Mountain
- Frozen Ever After
- Remy’s Ratatouille Adventure
- Mickey & Minnie's Runaway Railway
- Star Wars: Rise of the Resistance
- Avatar Flight of Passage
- Expedition Everest – Legend of the Forbidden Mountain
Can Genie+ rides "sell out"?
Genie+ rides are not guaranteed. The most popular rides can run out of available Genie+ Lightning Lane selections. We saw this later in the day at Hollywood Studios when Lightning Lane for Slinky Dog Dash and Millennium Falcon: Smugglers Run was "Not currently offered." Don't give up hope on them though! You might see more availability pop up later, possibly due to cancellations. Act quickly on those if you see them.
How much are individual Lightning Lane selections?
Pricing and availability may vary by date, attraction and park. For example, Lightning Lane access to Remy's Ratatouille Adventure was $9 per person Oct. 19 and $11 per person Oct. 23. On those same dates, Expedition Everest would be $7 per person, while Star Wars: Rise of the Resistance would be $15 per person. A cast member at a Guest Experience kiosk confirmed that prices would stay between $7 and $15 on any given day, however. You can see the price before you pay.
Can individual Lightning Lane selections sell out?
Yes. Once all the available add-on rides slots are filled, the individual Lightning Lane box will say, "Not currently offered."
Genie+ and Individual Lightning Lane Selection Process FAQs
How do you select a time window for a Genie+ ride?
For Genie+ rides, navigate to your "Tip Board" where you can only book the next available time window, which could be as soon as five minutes later or hours away. You cannot make them in advance for times that are later in the day. Click on "Book Experience." The next page will confirm the arrival window, show if you have any overlapping plans and you can adjust your party, if needed, before you officially book it.
How soon can you make another Genie+ ride selection if you can only get one at a time?
You can make your next Genie+ ride selection once you've scanned in at the two touchpoints in the Lightning Lane queue of your first ride. For example, we rode Pirates of the Caribbean as our very first Genie+ ride of the day. After scanning our MagicBands at the two touchpoints, we were able to get a Genie+ selection for Haunted Mansion while we were waiting for our Pirates boat at the loading area.
Can you book more than one experience?
You can only make one Genie+ selection at a time, but you can hold overlapping Genie+ selections because there is a two-hour window before you're able to select another one. You can also purchase an individual Lightning Lane selection that overlaps with a Genie+ selection.
It is possible to join a virtual queue (when in use) AND purchase an Individual Lightning Lane selection for the same ride, thus granting you the ability to ride twice in a day.
But what if my Genie+ return time window is more than two hours away?
Like we mentioned before, you can only select the next available time. So, if it's a particularly busy day, you might find that, when you're looking at noon, the next available time for a popular ride could be 7 p.m. Snag it anyway! Your ability to make Genie+ selections will be frozen for two hours, but starting at 2 p.m., you can make another Genie+ selection for another ride. If that ride is more than two hours away, then, at 4 p.m., you can make one more, and so on.
Speaking of individual Lightning Lane selections, is that process different?
Yes! For individual Lightning Lane selections, you can select any of the available time windows that pop up, which range throughout the day. For best availability, select at 7 a.m. if you're a Disney World Resort hotel guest or a guest of select hotels in Orlando, or right at the park open, if not. It will show any overlapping plans and allow you to edit your party, if needed.
How does Genie+ work if you're park hopping?
Let Genie know that you're park hopping by going to the "My Day" tab and selecting which park(s) you'll be hopping to and during which hours, so Genie can make recommendations based on your park hopping plans.
We also found out that if you try making a Genie+ selection for your second park, you can still make one while you're at your first park. For example, we tried making a reservation for Na'vi River Journey while we were still at Magic Kingdom, right at noon. But wait, the next time available window for Na'vi River Journey was 12:30 p.m. How is that possible? We wanted to see if we could book it anyway, so once we clicked on "Book Experience," the arrival time window automatically changed to 2 to 3 p.m. due to park hopping! At that time, our Genie+ ability would freeze for two hours, so we wouldn't have been able to make any more Genie+ reservations at Magic Kingdom.
What if I change my mind?
You cannot modify an existing Genie+ selection, but you can cancel and reserve a different time or attraction. Once you hit cancel, you can remove select members of your party (if someone has changed their mind) or cancel it for everyone. We suggest that you need to be certain about canceling the reservation because the next available time window for that ride could be much later in the day or even unavailable! You can check the Genie+ availability status for the current time window being offered before you cancel.
If you cancel a Genie+ reservation, did you use your only chance for that ride?
No! Because you can only use Genie+ access once per ride, you do need to cancel it if you wish to change your arrival time. From the previous park hopping example above, once we actually hopped to Animal Kingdom around 3:20 p.m., we successfully made a new reservation for Na'vi River Journey at 3:30 p.m. as we entered the park.
If you miss your window and did not successfully cancel it, you will not be able to make another reservation for that ride. We missed our arrival window for Buzz Lightyear's Space Ranger Spin. The reservation did not disappear right away, but when we checked 15 minutes later, it was gone. We attempted to make another but could not because we were ineligible since we "used" it already.
Can you be early or late to your Genie+ or individual Lightning Lane reservation?
The arrival windows are meant to be firm, and therefore you need to get there on time. (We were able to scan into the first touchpoint at Haunted Mansion five minutes early though.) If you're late, the cast members may not be able to let you through. If it's an instance that's out of your control (such as a different ride breaking down that caused you to be late), we suggest kindly explaining the situation, but it's up to the discretion of the cast members at the ride entrance.
What if the ride that you have a Genie+ or individual Lightning Lane selection for breaks down?
Don't worry! There are certain recovery efforts that the cast members will be able to implement, in case this happens. For instance, if you paid for an individual Lightning Lane selection that you haven't used yet but it breaks down and never reopens, a refund or gift card may be offered. If the ride breaks down after you've already scanned in and are waiting in line, then you may not be able to get a refund, but they could issue a multiple experience pass or a different return time window instead. Cast members will take care of you!
Is Genie+ available during Early Theme Park Entry or Extended Evening Hours?
No, Genie+ and the Individual Lightning Lane selections are only available during normal park hours.
Miscellaneous Disney Genie and Genie+ FAQs
Is Genie+ different at Disneyland and Disney World?
Yes! Genie+ at Disney World costs $15 per person, per day and does not include PhotoPass (you'll still need to spring for Memory Maker if you want unlimited photos!). Disney World guests get Disney PhotoPass lenses included. At Disneyland, Genie+ costs $20 per person, per day and includes unlimited PhotoPass downloads but no PhotoPass lenses.
What else is included in Genie+?
Aside from Lightning Lane access, Genie+ includes augmented reality photo lenses at Disney World and audio experiences at both resorts.
Do Disney Resort Hotel guests get any perks related to Genie+?
Remember those individual, a la carte Lightning Lane options we talked about? Disney World Resort hotel guests will be able to make those reservations as early as 7 a.m. on the day of their visit (versus the general public who cannot reserve until park opening). That's a huge advantage for hotel guests, as popular rides may run out of reservation windows. All guests, regardless of where they stay, are limited to a maximum of two pay-per-ride attractions per day and can only book a particular ride once per day.
What about Annual Passholders?
Annual Passholders will need to purchase Genie+ on the day(s) of their visit.
Can we purchase tickets pre-loaded with Genie+?
You sure can! You can purchase Disney World and Disneyland tickets with Genie+.
Can I add Genie+ to my existing Walt Disney World ticket purchased through Undercover Tourist?
Yes – but modifying your existing ticket from Undercover Tourist will void the Undercover Tourist refund policy. Once you modify your ticket, all future changes must be handled by Disney. Undercover Tourist can no longer service your order.
How do I add Genie+ to my existing Walt Disney World ticket, prior to the start date of my reservation?
Please note that modifying your existing ticket from Undercover Tourist will void the Undercover Tourist refund policy. There are three ways to add Genie+ to your existing ticket:
- My Disney Experience – You may add-on Genie+ through the My Disney Experience app. Prior to the start date of your reservation, you will have to add Genie+ for each day of your reservation for your whole reservation party.
- Disney Customer Service – You may call Disney customer service and add on Genie+. Prior to the start date of your reservation, you will have to add Genie+ for each day of your reservation for your whole reservation party.
- You may contact Undercover Tourist with your order details and request a refund/cancellation per our ticket refund policy.
I only want to add Genie+ on select days, for certain people in my reservation, with my existing tickets. Is this possible?
Please note that modifying your existing ticket from Undercover Tourist will void the Undercover Tourist refund policy. On the start date of your reservation, you may select a daily add-on for Genie+ in the My Disney Experience app for individual tickets and people in your reservation party.
What other questions do you have about Genie+? Let us know in the comments below!