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Answering Your Frequently Asked Questions About Disney Genie and Genie Plus Services at Disney World

by Leap on August 7, 2022 196 Orlando

FAQs About Disney Genie - PinterestFree planning is toadally our jam ... and so is saving time! So when we initially learned about the new Disney Genie service at Disney World, we were excited about all of the possibilities that Genie would offer, but we also had A LOT of questions. Disney Genie works a tad differently at Disneyland, so we have a separate Disneyland Genie FAQ post.

We pride ourselves on being theme park pros! Disney Genie and Genie+ threw us a learning curve initially, but we've strengthened our tips and strategies over time. Are you still a little lost in the lingo? We've got answers to some of the most common inquiries below! (No need to rub the lamp!)

Disney Genie and Genie+ FAQs: A Basic Overview and How to Purchase

What is Disney Genie?

Disney Genie is a new FREE planning tool available in the My Disney Experience app. You can use this new technology to guide you through the theme parks with tips to help you reduce time in lines, discover Disney magic and take the guesswork out of planning your day. You can learn more about all that's included in the Disney Genie service in our full post here.

Genie FAQ — Tip Board on Phone in front of Cinderella Castle

What is Genie+?

Genie+ is a paid skip-the-line benefit that allows guests to enter through a special line (think of the former FastPass+ lines) rather than the standby line. Not all Disney attractions are available with Genie+, which we'll get into below — but a majority of popular Disney attractions are included with Genie+. This add-on is toadally optional. All rides continue to operate with either a standby queue or a virtual queue at no additional charge.

How much is Genie+?

Genie+ at Disney World costs $15 per person, per day. Tadpoles under 3 years old (who do not require a ticket for admission) would not need to purchase Genie+ to go with their party.

When can I purchase Genie+?

As of June 8, 2022, Disney Genie+ service is no longer available to purchase in advance with tickets as an add-on. If you have existing tickets with Genie+ included, they remain valid. Only NEW purchases are impacted, as of June 8.

You can purchase Genie+ day by day on each day of your trip using the My Disney Experience app. Genie+ is available for purchase when the clock strikes midnight on the day of your visit, but you don't need to stay up late (instead, just wake up about 15 minutes early to secure it before the 7 a.m. selection process). All guests can make their first Genie+ selection at 7 a.m. As of June 8, all guests will need to purchase Disney Genie+ service this way, on a daily basis, dependent on availability.

How does Genie+ work?

You can make your selections across all of the theme parks if you have a Park Hopper ticket (look near the bottom of the "My Day" tab where it says, "Plan for Your Next Park" to let Genie know your park hopping plans). These reservations can be made within the My Disney Experience app. One big change for people who have used FastPass is that you can only book a particular ride once per day.

@undercovertourist ☝️ Save this walk-through on how to make a ride reservation with the Genie+ service at Walt Disney World.A little prep will make a big difference. 🐸⏰ 𝐴𝑛𝑑 𝑑𝑜𝑛'𝑡 𝑓𝑜𝑟𝑔𝑒𝑡 𝑡𝑜 𝑠𝑒𝑡 𝑡ℎ𝑎𝑡 𝑎𝑙𝑎𝑟𝑚, 𝑎𝑙𝑙 𝑔𝑢𝑒𝑠𝑡𝑠 𝑐𝑎𝑛 𝑚𝑎𝑘𝑒 𝑡ℎ𝑒𝑖𝑟 𝑓𝑖𝑟𝑠𝑡 𝐷𝑖𝑠𝑛𝑒𝑦 𝐺𝑒𝑛𝑖𝑒+ 𝑠𝑒𝑟𝑣𝑖𝑐𝑒 𝑟𝑒𝑠𝑒𝑟𝑣𝑎𝑡𝑖𝑜𝑛 𝑎𝑡 7 𝑎.𝑚. 𝑜𝑛 𝑡ℎ𝑒 𝑑𝑎𝑦 𝑜𝑓 𝑡ℎ𝑒𝑖𝑟 𝑣𝑖𝑠𝑖𝑡.To learn more ℎ𝑜𝑝 over to our blog for more tips on using Disney Genie+ service! #undercovertourist ♬ original sound - undercovertourist

Which Disney World attractions are included with Genie+?

Disney Genie FAQ - Magic Kingdom AttractionsDisney Genie FAQ - Animal Kingdom AttractionsDisney Genie FAQ - Hollywood Studios AttractionsDisney Genie FAQ - EPCOT Attractions

What is not included with Genie+?

A few in-demand rides (and rides that utilize a virtual queue) will be excluded from Genie+. Instead, these rides will be available for an additional price per ride, such as Guardians of the Galaxy: Cosmic Rewind and Star Wars: Rise of the Resistance. These a la carte options can be purchased same-day, in-park. You can use a pay-per-ride for a particular attraction once per day and pay to upgrade for up to two different rides per day (regardless of where you are staying).

What is Lightning Lane?

Disney Genie FAQ - Lightning Lane Entrance

Lightning Lane is the name of the queue you will enter at each attraction. The FastPass entrances have been renamed Lightning Lanes (ka-chow!).

Do you have to purchase Genie+ to buy individual Lightning Lane selections? 

No, you do not need to have Genie+ to purchase individual Lightning Lane selections. (You can opt for one or the other, or purchase both skip-the-line options.)

Which attractions are included as individual Lightning Lane selections?

Disney Genie FAQ - Individual Lightning Lane Selections

Can Genie+ rides "sell out"?

Genie+ rides are not guaranteed. The most popular rides can run out of available Genie+ Lightning Lane selections. We saw this later in the day at Hollywood Studios when Lightning Lane for Slinky Dog Dash and Millennium Falcon: Smugglers Run was "Not currently offered."  Don't give up hope on them, though! You might see more availability pop up later, possibly due to cancellations. Act quickly on those if you see them.

Likewise, Disney Genie+ service is subject to availability, which means it can potentially sell out for the day.

How much are individual Lightning Lane selections?

Pricing and availability may vary by date, attraction and park. These tend to range between $7 and $15 on any given day, however. You can see the price before you pay.

Can individual Lightning Lane selections sell out?

Yes. Once all the available add-on rides slots are filled, the individual Lightning Lane box will say, "Not currently offered."

Do offerings ever change?

Yes! In 2021, during busier times such as the holidays, certain individual Lightning Lane selections were offered on the Genie+ service instead. More recently, certain rides — Expedition Everest, Space Mountain, Frozen Ever After, Mickey & Minnie's Runaway Railway and Remy's Ratatouille Adventure were moved from individual Lightning Lane selections to Genie+ options. They were expected to switch back to ILLs as of Aug. 7, but hoppy news — they're remaining on Genie+! That means as of Aug. 8, each theme park only offers one individual Lightning Lane selection.

Genie+ and Individual Lightning Lane Selection Process FAQs

How do you select a time window for a Genie+ attraction?

Disney Genie and Genie+ FAQs - Screenshot of Selecting a Genie+ Time for Big Thunder Mountain

For Genie+ attractions, navigate to your "Tip Board" where you can only book the next available time window, which could be as soon as five minutes later or hours away. You cannot make them in advance for times that are later in the day. Click on "Book Experience." The next page will confirm the arrival window, show if you have any overlapping plans and you can adjust your party, if needed, before you officially book it. 

How soon can you make another Genie+ attraction selection if you can only get one at a time? 

You can make another Genie+ selection when one of the following happens (whichever comes first):

  • You tap in for your last booked Genie+ reservation.
  • The window for your last booked Genie+ reservation passes.
  • It's 120 minutes after the park opened (if you made your first res at 7 a.m.).
  • It's been 120 minutes after making a reservation during normal park hours.

Can you book more than one experience?

You can only make one Genie+ selection at a time, but you can hold overlapping Genie+ selections because there is a two-hour window before you're able to select another one. You can also purchase an individual Lightning Lane selection that overlaps with a Genie+ selection.

It is possible to join a virtual queue (when in use) AND purchase an Individual Lightning Lane selection for the same ride, thus granting you the ability to ride twice in a day.

But what if my Genie+ return time window is more than two hours away? 

Like we mentioned before, you can only select the next available time. So, if it's a particularly busy day, you might find that, when you're looking at noon, the next available time for a popular ride could be 7 p.m. Snag it anyway! Your ability to make Genie+ selections will be frozen for two hours, but starting at 2 p.m., you can make another Genie+ selection for another ride. If that ride is more than two hours away, then, at 4 p.m., you can make one more, and so on.

Speaking of individual Lightning Lane selections, is that process different?

Disney Genie and Genie+ FAQs - Individual Lightning Lane Selection Process Screenshot

Yes! For individual Lightning Lane selections, you can select any of the available time windows that pop up, which range throughout the day. For best availability, select at 7 a.m. if you're a Disney World Resort hotel guest or a guest of select hotels in Orlando, or right at the park open, if not. It will show any overlapping plans and allow you to edit your party, if needed.

How does Genie+ work if you're park hopping?

Let Genie know that you're park hopping by going to the "My Day" tab and selecting which park(s) you'll be hopping to and during which hours, so Genie can make recommendations based on your park hopping plans.

We also found out that if you try making a Genie+ selection for your second park, you can still make one while you're at your first park. However, you have to wait until the ride you want to book at your second park shows an available time slot of 2 p.m. or later to actually book it. Like always, though, whenever you book a Lightning Lane, your ability to make another Genie+ selection will freeze for two hours. For example, if you book a Na'vi River Journey Lightning Lane for 3:35 p.m. when you're at Magic Kingdom at 11:35 a.m., you won't be able to book another Lightning Lane until 1:35 p.m.

What if I change my mind?

You cannot modify an existing Genie+ selection, but you can cancel and reserve a different time or attraction. Once you hit cancel, you can remove select members of your party (if someone has changed their mind) or cancel it for everyone. We suggest that you need to be certain about canceling the reservation because the next available time window for that ride could be much later in the day or even unavailable! You can check the Genie+ availability status for the current time window being offered before you cancel.

If you cancel a Genie+ reservation, did you use your only chance for that attraction? 

No! Because you can only use Genie+ access once per attraction, you do need to cancel it if you wish to change your arrival time. If you miss your window and did not successfully cancel it, you will not be able to make another reservation for that attraction. We missed our arrival window for Buzz Lightyear's Space Ranger Spin. The reservation did not disappear right away, but when we checked 15 minutes later, it was gone. We attempted to make another but could not because we were ineligible since we "used" it already.

Can you be early or late to your Genie+ or individual Lightning Lane reservation? 

The arrival windows are meant to be firm, so you must get there on time. (We were able to scan into the first touchpoint at Haunted Mansion five minutes early though.) If you're late, the cast members may not be able to let you through. If it's an instance that's out of your control (such as a different ride breaking down that caused you to be late), we suggest kindly explaining the situation, but it's up to the discretion of the cast members at the attraction entrance.

What if the attraction that you have a Genie+ or individual Lightning Lane selection for breaks down? 

Don't worry! There are certain recovery efforts that the cast members will be able to implement, in case this happens. For instance, if you paid for an individual Lightning Lane selection that you haven't used yet but it breaks down and never reopens, a refund or gift card may be offered. If the ride breaks down after you've already scanned in and are waiting in line, then you may not be able to get a refund, but they could issue a Multiple Experiences Pass or a different return time window instead. Cast members will take care of you! Look for the blue Customer Experience umbrellas.

Is Genie+ available during Early Theme Park Entry, Extended Evening Hours or After Hours events? 

No, Genie+ and the Individual Lightning Lane selections are only available during normal park hours.

Can I book for multiple people?

Yes! You can reserve Genie+ or individual Lightning Lane selections for up to 12 people — you'll need to be connected in the "My Family and Friends" area of the My Disney Experience app.

Miscellaneous Disney Genie and Genie+ FAQs

Is Genie+ different at Disneyland and Disney World?

Yes! Genie+ at Disney World costs $15 per person, per day and does not include PhotoPass (you'll still need to spring for Memory Maker if you want unlimited photos!). Disney World guests get Disney PhotoPass lenses included. At Disneyland, Genie+ costs $20 per person, per day and includes unlimited PhotoPass downloads but no PhotoPass lenses. Disneyland tickets with Genie+ included will continue to be available.

What else is included in Genie+?

Aside from Lightning Lane access, Genie+ includes augmented reality photo lenses at Disney World and audio experiences at both resorts.

Do Disney Resort Hotel guests get any perks related to Genie+?

Remember those individual, a la carte Lightning Lane options we talked about? Disney World Resort hotel guests are able to make those reservations as early as 7 a.m. on the day of their visit (versus the general public who cannot reserve until park opening). That's a huge advantage for hotel guests, as popular rides may run out of reservation windows. All guests, regardless of where they stay, are limited to a maximum of two pay-per-ride attractions per day and can only book a particular ride once per day.

What about Annual Passholders?

Annual Passholders will need to purchase Genie+ on the day(s) of their visit.

Can we purchase tickets pre-loaded with Genie+?

Since June 8, 2022, Disney World tickets no longer come with the option to include Genie+, and instead, you will need to purchase Genie+ the morning of, each day of your trip (subject to availability). If you purchased tickets with the Genie+ add-on before June 8, they remain valid and you do not need to purchase again.

What other questions do you have about Genie+? Let us know in the comments below! 

Related: Disney Genie at Your Service! All of the Details on Disney's New Service

Keep hopping!

Keep hopping, Leap!
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1–50 of 96 comments
Oct 4, 2022 at 5:58 p.m. Shana Says...

So I am going to MK on 10/18. At 7:00a on 10/18 I can buy Genie+ AND make my lightening lane AND genie+ selections? Can I do any of this at 12:00a on 10/18?

Reply
Oct 4, 2022 at 2:10 p.m. FrogBlog Says...

Hi Shana!

On 10/18, starting at 12 a.m. you can purchase Genie+ for the day. You do not need to stay up until midnight, but we do suggest purchasing Genie+ before 7 a.m. Then, at 7 a.m., you may make your first Genie+ selection. If you're a Disney Resort hotel guest (or a guest of the Swan & Dolphin Hotels or Shades of Green), you may also make your individual Lightning Lane selections at 7 a.m. (these are a la carte access for select high-demand rides such as Star Wars: Rise of the Resistance). But if staying off-site, you would be able to purchase individual Lightning Lane selections starting at official park opening time.

Keep hopping!

Leap

Reply
Sep 15, 2022 at 2:53 a.m. Gosia Says...

We are going to Hollywood Studios at Disney World in October with Genie+. Question: Can I make a reservation for Smuggler's Run for w group of 8 while at the same time another adult (in the same linked group) is making another Genie+ reservation for another ride (for the whole group)? Or will the app recognize that we are in the same group and block the other person to ensure the whole linked group waits the required 120 minutes before making another Genie+ reservation for whole group? Thank you for your answer!

Reply
Sep 15, 2022 at 8:23 a.m. FrogBlog Says...

Hi Gosia!

The app will notice any overlapping plans for the people in your group, so it'll restrict you to one reservation per person for the required 120 minutes. Hope this helps!

Keep hopping!

Leap

Reply
Sep 15, 2022 at 2:48 a.m. Gosia Says...

Scenario: W

Reply
Sep 7, 2022 at 3:48 p.m. Heather Keller Says...

We will be at WDW 9/18 - 9/21. I know this time of year is much slower at the parks so I am wondering if you recommend using Genie plus or individual lightening lanes or just wait it out as it is not super busy?

Reply
Sep 7, 2022 at 12:59 p.m. FrogBlog Says...

Hi Heather!

You're toadally right when it comes to September being a slower period at the parks. If you haven't already purchased Genie+ as a ticket add-on prior to June 8, you would need to purchase Genie+ one day at a time (on each day you'd want to use it) regardless, so it makes sense to wait and feel out the crowds before purchasing. You could refrain from using it at all, or you could opt to use it on select days of your trip if you get there and decide that you want to.

Keep hopping!

Leap

Reply
Aug 12, 2022 at 12:15 p.m. Jamie Says...

We are staying at one of the resort hotels. Do you know if Genie + will be included for guests or woulwe still have to pay on a daily basis?

Reply
Aug 12, 2022 at 7:37 a.m. FrogBlog Says...

Hi Jamie!

It is not included with your hotel stay, so you'll still need to purchase each day - hope this helps!

Keep hopping!

Leap

Reply
Jul 26, 2022 at 1:14 a.m. Vicki Says...

Hi, we are from Canada and going to Disneyland for the first time. When you say only one one genie+ experience every 2 hours, does that mean everything on the genie+ app? Like rides, food, shows, ect? Regardless of which type of experience it is only 1 every 2 hours?

Reply
Jul 26, 2022 at 9:53 a.m. FrogBlog Says...

Hi Vicki!

Genie+ does not include food or shows at Disneyland. You can check out our guide on Genie+ at Disneyland here (it includes which attractions are available on Genie+). But overall, once you make a Genie+ selection, you'll need to wait two hours until you can make your next one (say, you make your first one and it doesn't start until later in the afternoon) OR after you tap into your Genie+ ride. If you have more questions on Genie+, you can also visit our FAQs and Tips posts.

Keep hopping!

Leap

Reply
Jul 22, 2022 at 8:45 p.m. A.L. Says...

We typically stay at a timeshare that is not considered Disney property or partner hotel. Rise of the Resistance is THE priority. We are willing to pay for the ILL, but wondering if we should book a night at a (cheap) Disney resort to get the 7 am purchase option (also wouldn't mind early entry). Question is - do we have to stay there? Can I do my ILL at our non-Disney hotel at 7 am that morning? Or is the app smart enough to know we're not there? I can't believe I'm even having to consider this, but this is likely our last Disney trip for awhile, and Star Wars is a must.

Reply
Jul 25, 2022 at 3:24 p.m. FrogBlog Says...

Hi A.L.!

Our best suggestion is to rope drop, as the standby queue is still available, if you're unable to get an individual Lightning Lane reservation.

Keep hopping!

Leap

Reply
Jul 19, 2022 at 1:48 a.m. Karrrn Says...

I accidentally purchased Genie plus for the wrong date. I assumed it would be connected to my tickets and reservation. Can I change the date? How?

Reply
Jul 20, 2022 at 3:39 p.m. FrogBlog Says...

Hi Karrrn!

Did you purchase Genie+ before June 8, as a ticket add-on? Or did you purchase on or after June 8, separately?

Keep hopping!

Leap

Reply
Jul 8, 2022 at 9:29 p.m. Kristen Says...

Hi. I plan to use the app for Genie+ but I also have old fastpass+ cards from several years ago. The cards are still linked to each family member in my account. Will those cards still work to scan to get into attractions?

Reply
Jul 11, 2022 at 8:57 a.m. FrogBlog Says...

Hi Kristen!

In order to access Lightning Lanes, you'll need to scan either your MagicBand, MagicMobile digital pass or Key to the World RFID card. Since you mention that the cards are linked to each family member, we think you're referring to Key to the World cards, so in theory, they should work. However, as a backup plan in case the cards fail, we'd recommend setting up MagicMobile passes (if you don't have MagicBands), which is simple to do! Also, if the cards are older, then the cast members might just issue new Key to the World cards at the entrance's touchpoints.

Keep hopping!

Leap

Reply
Jul 8, 2022 at 7:01 p.m. Jack Says...

Hi. We are travelling from UK next Saturday July16. We are a party of 6 adults & 4 children ages from 4-9. We have our Disney tickets for the duration & will probably use the Genie+ option towards the end of the second week. We are all linked together. My question is if say the youngest cannot or doesn't want to ride on a particular ride, I understand I can exclude her & her mother from this particular reservation. Can they then be booked onto another ride instead, while the rest are waiting for their ride time to come live, or will she not be able to select a different ride until the other 8 complete their ride?

Reply
Jul 8, 2022 at 3:29 p.m. FrogBlog Says...

Hi Jack!

They can make a separate reservation for a different ride together! Though they'll want to try to aim for a similar timeframe that overlaps the larger group's ride. That would be the most simple way to split groups if you're wanting to ride more Genie+ attractions later as one big group.

Otherwise, if they make one for much later in the day, they would need to wait to ride their Genie+ attraction (or after 120 minutes have passed - whichever comes first) until they can make their next selection. If that hoppens to fall much later after the larger group has gone on their ride, then the larger group would be able to make their next selection, but your tadpole and her mother would not be able to if they're still waiting to ride (or waiting until 120 minutes have passed since making their separate reservation).

Keep hopping!

Leap

Reply
Jun 18, 2022 at 10:03 a.m. Nicola Says...

We travel in August 2022 and have pre purchased Genie+ tickets for family of 8.

I have added 2 tickets to our Disney Experience Family and friends group… but it says they will expire before we travel ! I’ve tried to call but it’s over a 60 minute wait. I’ve emailed but not sure how long they take to return responses? What can I do to delete them?

Reply
Jun 24, 2022 at 9:53 a.m. FrogBlog Says...

Hi Nicola!

We're sorry to hear about the long wait times! Did you purchase your tickets through Undercover Tourist or Disney?

Keep hopping!

Leap

Reply
Jun 11, 2022 at 2:52 p.m. Emily S. Says...

Hi! My cousin and are hoping to buy our Disneyland tickets separately, but do all of our genie plus selecting together from one phone. We are frequent Disney World goers, and are wondering if we link our passes, if we will be able to make the selections for each other, similarly to how fastpasses used to work in WDW? Thank you for being the best!

Reply
Jun 13, 2022 at 9:22 a.m. FrogBlog Says...

Hi Emily!

Yes! You can similarly link your tickets in the Disneyland app and make Genie+ reservations together.

Keep hopping!

Leap

Reply
Jun 3, 2022 at 6:01 p.m. Scott Says...

We are going to Disney world with friends. We have all our tickets and park reservations linked. They are staying at a Disney park resort, but we are not. How will that work for all of us with Genie+?

Reply
Jun 3, 2022 at 1:27 p.m. FrogBlog Says...

Hi Scott!

Everyone can make their first Genie+ selection at 7 a.m. so you'll all be able to get that one together. Since they're staying on-site, they can also make their individual Lightning Lane selections, starting at 7 a.m. Unfortunately, they won't be able to purchase for everyone, as the system will recognize guests who aren't staying on-site. But starting at park open, you'll be able to make individual Lightning Lane selections.

Keep hopping!

Leap

Reply
May 30, 2022 at 5:12 p.m. Debra Says...

How hard is it to get decent ride options in the afternoon using genie+ when you have party of 10?

Reply
Jun 3, 2022 at 12:43 p.m. FrogBlog Says...

Hi Debra!

It truly depends on the park and how busy it is. For instance, the rides at Hollywood Studios tend to fill up quickly by the afternoon, even for smaller parties too. Magic Kingdom will likely have the most availability since it offers the greatest number of rides on Genie+.

Keep hopping!

Leap

Reply
May 29, 2022 at 11:04 a.m. Laura Says...

We are not going to Disneyworld until August 2023-should I/can I purchase tickets now with Genie t?

Reply
May 31, 2022 at 4:40 p.m. FrogBlog Says...

Hi Laura!

Unfortunately, no — after June 8, Genie+ will no longer be available to purchase in advance for 2022 tickets, and 2023 tickets will not offer the Genie+ add-on.

Keep hopping!

Leap

Reply
May 28, 2022 at 5:31 p.m. Marisa Says...

We purchased multi day park hopper tickets many years ago and want to add Genie + to them. Will we have to pay the difference from the orginal price to the current price of those tickets?

Reply
May 31, 2022 at 4:43 p.m. FrogBlog Says...

Hi Marisa!

Yes, you can try to check if you're able to upgrade your tickets in the My Disney Experience app. If you don't have an option to upgrade, you may need to contact Guest Relations. As of June 8, Genie+ will no longer be offered as a ticket add-on for 2022 and 2023 tickets, so we'd suggest that you upgrade before then.

Keep hopping!

Leap

Reply
May 28, 2022 at 10:24 a.m. Maaike Says...

Hello,

We bought 2day tickets including Genie+ with you recently. I’m still a bit overwhelmed by all the information on how to use Genie+. If you book your first attraction at 7.00 AM do I have to be at a Disney hotel or near a park? Is this for all guests including resort guests? Do you think Disney will expend the early morning access to hotel guests after august 7th? Is it still possible to ride raise of the resistance and Guardians of the galaxy for non hotel guests?

Reply
May 31, 2022 at 2:46 p.m. FrogBlog Says...

Hi Maaike!

Anyone can make their first Genie+ selection from anywhere at 7 a.m.! (For only the individual Lightning Lane selections, hotel guests can make them starting at 7 a.m. while all other guests can make them at park open.) We do expect that Disney will keep the Early Theme Park Entry benefit beyond Aug. 7. It's definitely possible! Rise of the Resistance has a standby queue that you can use if you do not get an individual Lightning Lane reservation. For Guardians, there is a virtual queue as well as individual Lightning Lane access. Because it's a brand-new ride in high demand, it may be harder to get, but you have two chances to join the virtual queue each day.

Keep hopping!

Leap

Reply
May 27, 2022 at 8:41 p.m. Nicole D Says...

Thank you for this extremely informative and helpful guide.

Reply
May 27, 2022 at 4:19 p.m. FrogBlog Says...

Thanks so much for hopping by, Nicole!

Keep hopping!

Leap

Reply
May 25, 2022 at 2:12 a.m. Bernard Says...

When will you have WDW park passes for Jan 2023 available for purchase?

Reply
May 27, 2022 at 1:30 p.m. FrogBlog Says...

Hi Bernard!

Tickets for 2023 will be available starting June 8!

Keep hopping!

Leap

Reply
May 24, 2022 at 8:16 p.m. Kylie Says...

Hi, when will we be able to purchase tickets for January 2023?

Reply
May 27, 2022 at 1:29 p.m. FrogBlog Says...

Hi Kylie!

Tickets for 2023 will be available starting June 8!

Keep hopping!

Leap

Reply
May 24, 2022 at 7:17 p.m. JG Says...

When I was visiting in March, I tried the whole "reserve another ride 120 minutes after booking" thing, and it would not let me. I don't know if they've stopped allowing that, or it was operator error, but no matter how long I waited, it would only let me get a new one when I scanned into the currently booked ride.

Reply
May 25, 2022 at 8:50 a.m. FrogBlog Says...

How strange, JG! When we used it this past weekend, we were able to do both. Has anyone else experienced this in the Frog Pond?

Keep hopping!

Leap

Reply
May 24, 2022 at 5:03 p.m. AG Says...

Can we use the same account via app on two different phones to book one Genie+ ride and one Lightning Lane ride at 7:00am for our party of 4?

So basically I handle the Genie plus and spouse handles the LL? Or would the app crash? And we have another Disney account with the same party added to that account and try to conquer ? :)

Reply
Jul 22, 2022 at 11:11 p.m. Fiona Says...

Hi! Have you tried this strategy? Did it work? I’m planning to book a Genie+ and have my spouse book a ILL from different accounts (we each have our own accounts but we are linked). Would that work?

Reply
May 26, 2022 at 8:29 a.m. FrogBlog Says...

Hi AG!

According to planDisney, the system will not be able to process both simultaneously from either the same account or different accounts, but we haven't tried this out personally! Others in the Frog Pond, what has your experience been?

Keep hopping!

Leap

Reply
May 24, 2022 at 2:56 p.m. Joe Says...

I purchased four 5 day WDW Hopper passes from you a few years ago and have them linked to my reservation. I wanted to add Genie+ by Disney says since I bought the from UT they cannot be modified. Can I purchase Genie+ add-on from UT? thanks

Reply
May 25, 2022 at 8:52 a.m. FrogBlog Says...

Hi Joe!

We don't have an a la carte option at this time, unfortunately. Genie+ can still be added on daily via the My Disney Experience app, OR you may have some luck at Guest Relations in the park if you're visiting before June 8.

Keep hopping!

Leap

Reply
May 23, 2022 at 9:56 p.m. Lori Says...

If I bought 5-day base tickets from you last week, can I now change them to tickets with Genie+?

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May 24, 2022 at 8:30 a.m. FrogBlog Says...

Hi Lori!

If you've linked your tickets in My Disney Experience, head to the section that shows your ticket; in the top right-hand corner, look for a pencil, which means you're eligible to modify (or upgrade!). You can also call Guest Relations before June 8 to get the benefit added. Alternatively, you can add Genie daily within the My Disney Experience app during your trip. Hope this helps!

Keep hopping!

Leap

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May 22, 2022 at 11:44 p.m. Libby Bergen Says...

I'm traveling with 2 grandchildren, ages 7 & 9. How do I avoid spending the day looking at my phone?

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May 22, 2022 at 6:48 a.m. Darren Says...

This might be an odd question, but here goes.

My wife and children will be at the park, while I unfortunately will not be able to be with them.

Is it possible for me to log into my wife's account and make the bookings for her?

She keeps hearing about how much screen time is involved in bookings etc, and wants to be able to focus on just enjoying her time with the kids.

Hope that makes sense.

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May 23, 2022 at 11 a.m. FrogBlog Says...

Hi Darren!

If you have her login information, you can log in from anywhere and make those reservations for her - you don't have to be in the park to do so. Hope this helps!

Keep hopping!

Leap

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May 4, 2022 at 2:27 a.m. Craig M Says...

Can you link your Genie+ with others traveling in your party so you can all go on the same rides together?

Reply
May 4, 2022 at 8:06 a.m. FrogBlog Says...

Hi Craig!

Absolutely! Just make sure that everyone in your party is linked together in My Family & Friends via My Disney Experience (can do via the app or website).

Keep hopping!

Leap

Reply
May 3, 2022 at 1:35 a.m. Amanda Says...

Planning on going to Hollywood Studios. My flight gets in late morning and I want to use Genie plus to ride Slinky Dog Dash sometime after 1pm. I know you can't reserve certain time windows, and I've read this ride fills up fast. What is my best way to ensure I get a time slot for afternoon or later? Thanks!

Reply
May 3, 2022 at 8:19 a.m. FrogBlog Says...

Hi Amanda!

We'd still recommend jumping on at 7 a.m. to make a Genie+ reservation for Slinky Dog. During our most recent trip to Hollywood Studios using Genie+, we made our Slinky Dog reservation right at 7 a.m. and still got one for 6:05-7:05 p.m. When we hit the button to make the reservation, we were shooting for the "next available" window, which was 4 p.m. right at that second, but the time can automatically change, which is what hoppened to us! In order to get a later time slot, we'd probably wait just a few seconds once the clock strikes 7 a.m., refresh, then go for it.

Keep hopping!

Leap

Reply
Apr 16, 2022 at 11:24 a.m. Aurelia Says...

Can I please clarify, if I purchase the

4-Day Disney Theme Park Base Ticket with Water Park and Sports Option, I can enter each of the 4 Disney parks on 4 different days within the 8 day date range, can we also attend the 2 Disney water parks on 2 other days within that 8 day date range? I confused as to whether the add ons can be on a seperate day to the main parks

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Apr 18, 2022 at 4:46 p.m. FrogBlog Says...

Hi Aurelia!

Yes, a "plus visit" can be its own separate day — though you can toadally use one theme park visit and one "plus visit" on the same day, if you wish to (for instance, start at EPCOT in the morning, go to a water park in the afternoon and return to EPCOT in the evening). You can also use multiple "plus visits" in one day, as long as the ticket has enough "plus visits," in which case, a 4-Day Ticket would! This means you could hop between water parks in a day (granted that both are open when you visit — Blizzard Beach is still currently closed). Hope that clears things up!

Keep hopping!

Leap

Reply
Apr 16, 2022 at 12:37 a.m. Gloria Says...

I have 3 adults and 2 children in my party. I created an account and purchased tickets in the Disney app. Should the other adults in my party create their own account and then would they be able to connect to the tickets I have already purchased, or should they both just sign into the app on their phone as me? Does it matter?

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Apr 21, 2022 at 1:49 p.m. FrogBlog Says...

Hi Gloria!

The other adults can toadally create their own accounts! Once they do, be sure to all connect on each other's Family & Friends List. Then you would be able to assign the tickets that you bought to each of them. (Though it could also work if they sign into yours — it's just probably more convenient if they had their own.)

Keep hopping!

Leap

Reply
Apr 14, 2022 at 10:23 p.m. Mike Says...

Hello, We will be in WDW in a few weeks. We have 4 teenagers in the group with 2 adults. We got Genie+ with all our tickets. How do I give the teenagers the option to reserve what they want on all the genie + rides, I don't want to spend all day scheduling everybody's rides. If I have to give them account access can they mess something up?

Thanks!

Reply
Apr 15, 2022 at 10:27 a.m. FrogBlog Says...

Hi Mike!

Have you already linked your park tickets? If not, any guest 13 and older can make their own My Disney Experience (MDE) account and link their own ticket. Then, everyone should be linked in each other's "My Family & Friends List" and they'd be able to manage their own plans.

If you have already linked all the tickets to one account, then go to your MDE account in the app and navigate to the main menu (the icon in the bottom right corner with three lines). Click on "Tickets and Passes" and check if you can hit the "Reassign Ticket" button on each ticket that you'd need to transfer to the teenagers' accounts. We hope this helps, but if it doesn't work, let us know if you have any more questions!

Keep hopping!

Leap

Reply
Apr 9, 2022 at 10:05 a.m. Jo Says...

We are going to Disney in July 2022 and have purchased Genie plus for everyday of our stay and we are staying at the Swan hotel. My question is that at 7am I will be making our first genie plus selection but at the same time can I also make a paid individual lightening lane attraction. So essentially what I'm asking is that can I make two reservations at the same time, one genie plus and one separately paid for individual lightening lane. I would like to reserve slinky dog at 7am and at the same time pay for a ticket on rise of the resistence but I am worried that once I reserve slinky I won't be able to immediately pay for rise. Thanks so much

Reply
Apr 11, 2022 at 8:20 a.m. FrogBlog Says...

Hi Jo!

Yes! As a guest at the Swan Hotel, you would be able to reserve both your first Genie+ selection and your individual Lightning Lane selections. We would suggest that you try getting Rise of the Resistance first. However, if you aren't successful with getting one for Rise (or even Slinky Dog), check back around 7:20 a.m. We've personally experienced that Disney drops more reservation times for both Genie+ rides and individual LL selections around then!

Keep hopping!

Leap

Reply
Mar 28, 2022 at 5:52 a.m. Natalie Says...

Thanks for all the helpful info.

We have 2 adults, a 6 year old and 2 x two year olds.

We’ve purchased tickets from UCT with Genie + tickets for the 2 adults and 6 year old. The 2 toodlers didn’t require tickets.

When booking time slots for us to use the LL with G+ - do the toddlers just automatically come on with us?

Reply
Mar 28, 2022 at 12:20 p.m. FrogBlog Says...

Hi Natalie!

The toddlers can stay with the group.

Keep hopping!

Leap

Reply
Mar 24, 2022 at 11:27 p.m. Maria Says...

Hi. would you know how I can purchase Genie+ for my son's 5 day ticket to Disneyland. My husband and I got 3 day tickets and saw the option of adding Genie+ when purchasing online, so we did. For my son's 5 day ticket, it did not give an option to add Genie+. He's going 2 days ahead of us.

How can we add Genie + to his ticket? and will he need to use my Disney account to manage Genie+ selections while he's at the park without me?

Reply
Mar 30, 2022 at 11:57 a.m. FrogBlog Says...

Hi Maria!

Your son can either log into your account or use his own account if there is a credit card on it. He can purchase Genie+ each day after entering the park. Since you can't make any selections until you enter the park, it will just be an extra step before he can make selections each day. When he arrives, he could try going to the ticket booth to see if they can add Genie+ for all five days, but the simplest way is purchasing it day-by-day after scanning into the park.

Keep hopping!

Leap

Reply
Mar 24, 2022 at 3:44 p.m. Vincent Giordanelli Says...

We have 4 people in our group 2 older teenagers and 2 adults. If we make a genie+ reservation for all 4 let's say with a window between 2 - 3 for a ride. If we split up before that reservation and 1 or 2 show up and ride it then the others show up will they still be able to ride if they make it by that time period?

Reply
Mar 26, 2022 at 10:34 a.m. FrogBlog Says...

Hi Vincent!

Great question - you do not all have to be together to enter the queue, as long as you arrive within your designated time window. Hope this helps!

Keep hopping!

Leap

Reply
Mar 23, 2022 at 4:12 p.m. Kaitie Says...

We purchased our tickets through Undercover Tourist and they DO NOT include Genie+. However, when we go into the app to change the tickets and potentially add it on for our stay, it says we already have it and won't allow for us to add it? If we do so via the website, we don't have this message and can add them. Others in our group who bought tickets directly from Disney not having this issue.

We don't really want to add it for the full trip, only on a day by day basis, but we are concerned come the morning of when we attempt to add Genie+ for the day from the app, we will have an issue since the app seems to think we already have it. Help!!

Reply
Mar 26, 2022 at 10:33 a.m. FrogBlog Says...

Hi Kaitie!

We offer two types of Disney World tickets - those that include Genie+ and those that do not. If you purchase tickets without Genie+ pre-loaded, you are able to purchase Genie+ the same day you enter the park. We hear you on wanting to be sure everything is A-OK before the big day, especially with those messages popping up! Can you give us a call at 1-800-846-1302 so we can take a look?

Keep hopping!

Leap

Reply
Mar 23, 2022 at 11:29 a.m. Phil Says...

Hi!

So if a group of 12 go but from different families, am I right in saying that once a child is linked to an account they cannot be moved to another one? For example, family 1 book a LL but 1 child wants to go with family 2, this child could not book a LL with family 2 as they are linked to family 1?

Hope this makes sense!!

Reply
Mar 26, 2022 at 10:30 a.m. FrogBlog Says...

Hi Phil!

This DOES make sense! The child does NOT need to be linked in multiple accounts - as long as you are all connected via the Family and Friends list on My Disney Experience, kiddo (and the whole gang) are able to make Lightning Lane reservations with anyone in the party. Hope this helps! Let us know if you'd like more info about how to connect in Family and Friends :)

Keep hopping!

Leap

Reply
Mar 17, 2022 at 3:46 p.m. Jay Sumner Says...

We are traveling with 23 people. All different families and experiences. If we have everyone linked to our MDE, are we locked into having to purchased Genie+ (or Indiv. LL) for everyone linked on our account?

Reply
Mar 17, 2022 at 11:51 a.m. FrogBlog Says...

Hi Jay!

When you go to purchase Genie+ and/or an individual Lightning Lane selection, all of your linked Friends and Family will appear, but you may deselect/edit the group before you purchase. Since you are in a larger group, keep in mind that for those who purchase Genie+ and/or individual Lightning Lane selections, the reservations can only select 12 people at a time, so you would potentially need to split up into at least two groups (say, if you all wanted to go on one big group ride). Then the two (or more) groups can try to get reservations within the same return window (or overlapping return windows) so that everyone can ride at the same time.

Keep hopping!

Leap

Reply
Mar 16, 2022 at 2:16 a.m. Rick Says...

Hi, I've got one question about the 2 hour rule.

Here's the example: If I make a LL reservation at 7:00am for Jungle Cruise and the return time is 12:30, I understand that I have to wait 2 hours after park opening to make another LL reservation. So if the park opens at 9:00am, then I have to wait until 11:00am. BUT, if I'm staying at a Disney resort, then the park is open at 8:30 for Disney resort guests. Does that mean I can make my next LL reservation at 10:30am? Thanks

Reply
Mar 23, 2022 at 5:42 p.m. FrogBlog Says...

Hi Rick!

All guests need to wait two hours after park opening.

Keep hopping!

Leap

Reply
Mar 14, 2022 at 2:05 p.m. Alice Says...

I have 2 kids 4 & 8 that have different interests, if one is not with me when riding something I booked in genie + like a LL can my sister with a different account scan for them (assuming we are linked using the family and friends)?

We also have adults that don’t want to have to pull their phone out all the time so are anti app. I am thinking all adults that will be riding with kids alone need the app to scan in themselves and kid or could we get those adults that don’t want the app and kids magic bands.

Reply
Mar 15, 2022 at 4:12 p.m. FrogBlog Says...

Hi Alice!

If all of the adults are linked together in Family & Friends, then one person should be able to make reservations easily for the adults in the group, and they can certainly wear MagicBands to make it easier on them and avoid using the app! When it comes to managing kids in My Disney Experience, kids under 13 years old won't have their own accounts but instead, you can make a profile for each of them. However, the person who creates a child’s profile will manage the profile and all the plans for that child. The child’s profile cannot be transferred to another person to manage. Hope this helps!

Keep hopping!

Leap

Reply
Mar 10, 2022 at 4:44 p.m. JFB Says...

Hi there,

I understand that the 7AM you can book the first Genie+, and the next one is at 11AM, 1PM, 3PM ... assuming that your return times are not in the early afternoon otherwise it will be faster. But do you have to be in the park to make those reservations? Say you return to hotel for a break from 1PM to 6PM, can you still make reservations at 1, 3, 5 ?

Reply
Mar 11, 2022 at 9:51 a.m. FrogBlog Says...

Hi JFB!

theoretically, no — you would not have to be in the park to make Genie+ reservations (we've previously been able to make a Genie+ reservation while we were in our first park for our second park on a day that we were park hopping). That said, the 120-minute rule begins two hours after park opening (so if a park opens at 8 a.m., then the next time would be 10 a.m.) so those exact hours may vary. And it may depend on what times you can get your Genie+ reservations since they're based on the next available time, as well.

Keep hopping!

Leap

Reply
Mar 7, 2022 at 4:29 a.m. Emily Says...

Hi there! My family of four is headed to Disneyland this August and we'll be using Genie Plus for the first time. Genie Plus is already included on all of our tickets for all of the days. My dad and I love the thrill rides and rollercoasters, but my mom and brother not so much. Is there a way my dad could buy Lightning Lanes for all four of us then somehow transfer my mom and brother's passes to my dad and I? If not, is it allowed for us to just take their phones through and use their passes so we can go on rides twice?

Reply
Mar 7, 2022 at 11:02 a.m. FrogBlog Says...

Hi Emily!

Individual Lightning Lane passes are technically nontransferable.

Keep hopping!

Leap

Reply
Mar 6, 2022 at 1:57 a.m. Kerim Says...

Hi I have a question that I can't seem to find the answer to.

My Wife and I are going to Disney World in April, we will be in the parks for a total of 3 days (Tue, Wed, Thu).

I want to purchase Genie + and add it for these days (I already have a existing reservation) but what happens if we decide to chance one of the days to give us a down day?

Lets say I have Genie + for Tue, Wed, Thu, but I decide to switch my days to Mon, Tue, Thu after I have added genie + ?

Thank you

Kerim

Reply
Mar 9, 2022 at 10:18 a.m. FrogBlog Says...

Hi Kerim!

We think it should be toadally fine to switch dates. If you have a date-based ticket, you'll need to start on your selected date (unless you can change that date), but you can use your other days anytime during its valid usage period. And since you make Genie+ selections on the day of, it's unlike FastPass+ (reservations were made in advance and would lose them if dates were switched).

Keep hopping!

Leap

Reply
Mar 1, 2022 at 3:54 p.m. Brian R Says...

Great info Leap, thanks! We are going to a park the day we arrive, but will not check into our Disney resort until 1PM. Will we be able to make LL reservations starting at 7AM on our first day when we have not checked in to our resort yet? Thanks!

Reply
Mar 1, 2022 at 10:06 a.m. FrogBlog Says...

Hi Brian!

Absolutely! Disney Resort hotel guests can purchase individual Lightning Lane selections at 7 a.m. on their arrival day.

Keep hopping!

Leap

Reply
Mar 1, 2022 at 3:43 a.m. Dan Says...

Can my wife and I both manage our children's accounts from our separate phones? Or is there just one manager allowed?

Reply
Mar 1, 2022 at 8:31 a.m. FrogBlog Says...

Hi Dan!

From children under 13, the person who creates their profiles will be the one who can manage and make plans for them. The children's profiles cannot be transferred to another person to manage (in the instance that you and your wife have separate accounts).

Keep hopping!

Leap

Reply
Feb 27, 2022 at 11:34 a.m. Peter Says...

We are going for 2 weeks and have 2 adults and 2 children both over 11.

Do you have to have genie plus or will we risk missing rides out if we don't have it as we want to go on everything. The cost is just ridiculous.

Reply
Feb 28, 2022 at 8:19 a.m. FrogBlog Says...

Hi Peter!

If you'll be at Disney World for the entire two weeks, then you should have plenty of time to explore the parks and Genie+ may not be necessary for the entire trip since you'll have that much time. That said, you may want to use Genie+ on some days (particularly if it's a busy time and toward the end of the trip, you still have a lot that you want to get done).

Keep hopping!

Leap

Reply
Feb 26, 2022 at 11:23 p.m. Rick Says...

I know that we'll be spending a lot of time on smartphones particularly because of Genie+. I also know that Disney offers free WiFi. I'm not a fan of using free unprotected WiFi and am wondering if I'd be able to connect my own Wireless Portable Router in order to make a Private WiFi connection while visiting the different theme parks. It's a TP-Link AC750 (TL-WR902AC) Router. Any insight you could provide will be appreciated.

Reply
Feb 25, 2022 at 4:07 p.m. Lorena Says...

Hi! I'am a bit confused. Only guests of Disney Hotels are able to start using Genie+ & LL at 7am and the rest of the guest until the park opens? Or everybody can do so from 7am?

In the case we should wait for the park opening to start.... do we need to be physically in the park or can we do it remotely?

I'm having issues on deciding which park to book... RoTR is a must for us, but we don't want to risk our park hopping experience in case we get a late afternoon space using LL, we are thinking on starting in any other park and then switching to Hollywood.

Reply
Feb 25, 2022 at 11:45 a.m. FrogBlog Says...

Hi Lorena!

All guests can make their first Genie+ selection at 7 a.m. However, for the individual Lightning Lane selections, guests of Disney Resort hotels can make their reservations at 7 a.m., while others need to wait until the park opens. You do not have to be inside the park to make an individual Lightning Lane selection when the park opens.

As for deciding on which park to book, your hopping plan sounds good! You are able to select your choice of the available individual Lightning Lane times, so just aim for a time after 2 p.m. (because if you get one that is earlier but have a different park reservation, you wouldn't be able to enter Hollywood Studios until 2 p.m.).

Keep hopping!

Leap

Reply
Feb 22, 2022 at 11 p.m. Rachel Says...

Hi. What is the duration of the arrival window for the Genie+ and LL bookings? On the app it is just showing me one time. Do you have to arrive at that exact time, or is there an arrival window during which your booking is eligible? If so, how long is that window? Thanks

Reply
Feb 24, 2022 at 8:50 a.m. FrogBlog Says...

Hi Rachel!

These windows are one-hour long (i.e., 12:45 p.m. - 1:45 p.m.). As long as you show up sometime within that window, you're good to go!

Keep hopping!

Leap

Reply
Feb 22, 2022 at 7:41 p.m. Anthony Says...

How does Parent Swap work with Genie+ and Individual Ride Selection? Will the child who has been on an attraction, still be able to ride again with the other adult? Let's use RoTR as an example. You paid for the selection. Does your child get to ride it twice, because of Parent Swap? Thank you.

Reply
Feb 22, 2022 at 2:41 p.m. FrogBlog Says...

Hi Anthony!

Child Switch should work the same (the "plus one" for the second rider can be anyone), as long as everyone riding has purchased Genie+ and/or an individual Lightning Lane selection.

Keep hopping!

Leap

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