Free planning is toadally our jam ... and so is saving time! So when we initially learned about the new Disney Genie service at Disney World, we were excited about all of the possibilities that Genie would offer, but we also had A LOT of questions. Disney Genie works a tad differently at Disneyland, so we have a separate Disneyland Genie FAQ post.
We pride ourselves on being theme park pros! Disney Genie and Genie+ threw us a learning curve initially, but we've strengthened our tips and strategies over time. Are you still a little lost in the lingo? We've got answers to some of the most common inquiries below! (No need to rub the lamp!)
Disney Genie and Genie+ FAQs: A Basic Overview and How to Purchase
What is Disney Genie?
Disney Genie is a new FREE planning tool available in the My Disney Experience app. You can use this new technology to guide you through the theme parks with tips to help you reduce time in lines, discover Disney magic and take the guesswork out of planning your day. You can learn more about all that's included in the Disney Genie service in our full post here.
What is Genie+?
Genie+ is a paid skip-the-line benefit that allows guests to enter through a special line (think of the former FastPass+ lines) rather than the standby line. Not all Disney attractions are available with Genie+, which we'll get into below — but a majority of popular Disney attractions are included with Genie+. This add-on is toadally optional. All rides continue to operate with either a standby queue or a virtual queue at no additional charge.
How much is Genie+?
Genie+ at Disney World costs $15 per person, per day. Tadpoles under 3 years old (who do not require a ticket for admission) would not need to purchase Genie+ to go with their party.
When can I purchase Genie+?
As of June 8, 2022, Disney Genie+ service is no longer available to purchase in advance with tickets as an add-on. If you have existing tickets with Genie+ included, they remain valid. Only NEW purchases are impacted, as of June 8.
You can purchase Genie+ day by day on each day of your trip using the My Disney Experience app. Genie+ is available for purchase when the clock strikes midnight on the day of your visit, but you don't need to stay up late (instead, just wake up about 15 minutes early to secure it before the 7 a.m. selection process). All guests can make their first Genie+ selection at 7 a.m. As of June 8, all guests will need to purchase Disney Genie+ service this way, on a daily basis, dependent on availability.
How does Genie+ work?
You can make your selections across all of the theme parks if you have a Park Hopper ticket (look near the bottom of the "My Day" tab where it says, "Plan for Your Next Park" to let Genie know your park hopping plans). These reservations can be made within the My Disney Experience app. One big change for people who have used FastPass is that you can only book a particular ride once per day.
@undercovertourist ☝️ Save this walk-through on how to make a ride reservation with the Genie+ service at Walt Disney World.A little prep will make a big difference. 🐸⏰ 𝐴𝑛𝑑 𝑑𝑜𝑛'𝑡 𝑓𝑜𝑟𝑔𝑒𝑡 𝑡𝑜 𝑠𝑒𝑡 𝑡ℎ𝑎𝑡 𝑎𝑙𝑎𝑟𝑚, 𝑎𝑙𝑙 𝑔𝑢𝑒𝑠𝑡𝑠 𝑐𝑎𝑛 𝑚𝑎𝑘𝑒 𝑡ℎ𝑒𝑖𝑟 𝑓𝑖𝑟𝑠𝑡 𝐷𝑖𝑠𝑛𝑒𝑦 𝐺𝑒𝑛𝑖𝑒+ 𝑠𝑒𝑟𝑣𝑖𝑐𝑒 𝑟𝑒𝑠𝑒𝑟𝑣𝑎𝑡𝑖𝑜𝑛 𝑎𝑡 7 𝑎.𝑚. 𝑜𝑛 𝑡ℎ𝑒 𝑑𝑎𝑦 𝑜𝑓 𝑡ℎ𝑒𝑖𝑟 𝑣𝑖𝑠𝑖𝑡.To learn more ℎ𝑜𝑝 over to our blog for more tips on using Disney Genie+ service! #undercovertourist ♬ original sound - undercovertourist
Which Disney World attractions are included with Genie+?
What is not included with Genie+?
A few in-demand rides (and rides that utilize a virtual queue) will be excluded from Genie+. Instead, these rides will be available for an additional price per ride, such as Guardians of the Galaxy: Cosmic Rewind and Star Wars: Rise of the Resistance. These a la carte options can be purchased same-day, in-park. You can use a pay-per-ride for a particular attraction once per day and pay to upgrade for up to two different rides per day (regardless of where you are staying).
What is Lightning Lane?
Lightning Lane is the name of the queue you will enter at each attraction. The FastPass entrances have been renamed Lightning Lanes (ka-chow!).
Do you have to purchase Genie+ to buy individual Lightning Lane selections?
No, you do not need to have Genie+ to purchase individual Lightning Lane selections. (You can opt for one or the other, or purchase both skip-the-line options.)
Which attractions are included as individual Lightning Lane selections?
Can Genie+ rides "sell out"?
Genie+ rides are not guaranteed. The most popular rides can run out of available Genie+ Lightning Lane selections. We saw this later in the day at Hollywood Studios when Lightning Lane for Slinky Dog Dash and Millennium Falcon: Smugglers Run was "Not currently offered." Don't give up hope on them, though! You might see more availability pop up later, possibly due to cancellations. Act quickly on those if you see them.
Likewise, Disney Genie+ service is subject to availability, which means it can potentially sell out for the day.
How much are individual Lightning Lane selections?
Pricing and availability may vary by date, attraction and park. These tend to range between $7 and $15 on any given day, however. You can see the price before you pay.
Can individual Lightning Lane selections sell out?
Yes. Once all the available add-on rides slots are filled, the individual Lightning Lane box will say, "Not currently offered."
Do offerings ever change?
Yes! In 2021, during busier times such as the holidays, certain individual Lightning Lane selections were offered on the Genie+ service instead. More recently, certain rides — Expedition Everest, Space Mountain, Frozen Ever After, Mickey & Minnie's Runaway Railway and Remy's Ratatouille Adventure were moved from individual Lightning Lane selections to Genie+ options. They were expected to switch back to ILLs as of Aug. 7, but hoppy news — they're remaining on Genie+! That means as of Aug. 8, each theme park only offers one individual Lightning Lane selection.
Genie+ and Individual Lightning Lane Selection Process FAQs
How do you select a time window for a Genie+ attraction?
For Genie+ attractions, navigate to your "Tip Board" where you can only book the next available time window, which could be as soon as five minutes later or hours away. You cannot make them in advance for times that are later in the day. Click on "Book Experience." The next page will confirm the arrival window, show if you have any overlapping plans and you can adjust your party, if needed, before you officially book it.
How soon can you make another Genie+ attraction selection if you can only get one at a time?
You can make another Genie+ selection when one of the following happens (whichever comes first):
- You tap in for your last booked Genie+ reservation.
- The window for your last booked Genie+ reservation passes.
- It's 120 minutes after the park opened (if you made your first res at 7 a.m.).
- It's been 120 minutes after making a reservation during normal park hours.
Can you book more than one experience?
You can only make one Genie+ selection at a time, but you can hold overlapping Genie+ selections because there is a two-hour window before you're able to select another one. You can also purchase an individual Lightning Lane selection that overlaps with a Genie+ selection.
It is possible to join a virtual queue (when in use) AND purchase an Individual Lightning Lane selection for the same ride, thus granting you the ability to ride twice in a day.
But what if my Genie+ return time window is more than two hours away?
Like we mentioned before, you can only select the next available time. So, if it's a particularly busy day, you might find that, when you're looking at noon, the next available time for a popular ride could be 7 p.m. Snag it anyway! Your ability to make Genie+ selections will be frozen for two hours, but starting at 2 p.m., you can make another Genie+ selection for another ride. If that ride is more than two hours away, then, at 4 p.m., you can make one more, and so on.
Speaking of individual Lightning Lane selections, is that process different?
Yes! For individual Lightning Lane selections, you can select any of the available time windows that pop up, which range throughout the day. For best availability, select at 7 a.m. if you're a Disney World Resort hotel guest or a guest of select hotels in Orlando, or right at the park open, if not. It will show any overlapping plans and allow you to edit your party, if needed.
How does Genie+ work if you're park hopping?
Let Genie know that you're park hopping by going to the "My Day" tab and selecting which park(s) you'll be hopping to and during which hours, so Genie can make recommendations based on your park hopping plans.
We also found out that if you try making a Genie+ selection for your second park, you can still make one while you're at your first park. However, you have to wait until the ride you want to book at your second park shows an available time slot of 2 p.m. or later to actually book it. Like always, though, whenever you book a Lightning Lane, your ability to make another Genie+ selection will freeze for two hours. For example, if you book a Na'vi River Journey Lightning Lane for 3:35 p.m. when you're at Magic Kingdom at 11:35 a.m., you won't be able to book another Lightning Lane until 1:35 p.m.
What if I change my mind?
You cannot modify an existing Genie+ selection, but you can cancel and reserve a different time or attraction. Once you hit cancel, you can remove select members of your party (if someone has changed their mind) or cancel it for everyone. We suggest that you need to be certain about canceling the reservation because the next available time window for that ride could be much later in the day or even unavailable! You can check the Genie+ availability status for the current time window being offered before you cancel.
If you cancel a Genie+ reservation, did you use your only chance for that attraction?
No! Because you can only use Genie+ access once per attraction, you do need to cancel it if you wish to change your arrival time. If you miss your window and did not successfully cancel it, you will not be able to make another reservation for that attraction. We missed our arrival window for Buzz Lightyear's Space Ranger Spin. The reservation did not disappear right away, but when we checked 15 minutes later, it was gone. We attempted to make another but could not because we were ineligible since we "used" it already.
Can you be early or late to your Genie+ or individual Lightning Lane reservation?
The arrival windows are meant to be firm, so you must get there on time. (We were able to scan into the first touchpoint at Haunted Mansion five minutes early though.) If you're late, the cast members may not be able to let you through. If it's an instance that's out of your control (such as a different ride breaking down that caused you to be late), we suggest kindly explaining the situation, but it's up to the discretion of the cast members at the attraction entrance.
What if the attraction that you have a Genie+ or individual Lightning Lane selection for breaks down?
Don't worry! There are certain recovery efforts that the cast members will be able to implement, in case this happens. For instance, if you paid for an individual Lightning Lane selection that you haven't used yet but it breaks down and never reopens, a refund or gift card may be offered. If the ride breaks down after you've already scanned in and are waiting in line, then you may not be able to get a refund, but they could issue a Multiple Experiences Pass or a different return time window instead. Cast members will take care of you! Look for the blue Customer Experience umbrellas.
Is Genie+ available during Early Theme Park Entry, Extended Evening Hours or After Hours events?
No, Genie+ and the Individual Lightning Lane selections are only available during normal park hours.
Can I book for multiple people?
Yes! You can reserve Genie+ or individual Lightning Lane selections for up to 12 people — you'll need to be connected in the "My Family and Friends" area of the My Disney Experience app.
Miscellaneous Disney Genie and Genie+ FAQs
Is Genie+ different at Disneyland and Disney World?
Yes! Genie+ at Disney World costs $15 per person, per day and does not include PhotoPass (you'll still need to spring for Memory Maker if you want unlimited photos!). Disney World guests get Disney PhotoPass lenses included. At Disneyland, Genie+ costs $20 per person, per day and includes unlimited PhotoPass downloads but no PhotoPass lenses. Disneyland tickets with Genie+ included will continue to be available.
What else is included in Genie+?
Aside from Lightning Lane access, Genie+ includes augmented reality photo lenses at Disney World and audio experiences at both resorts.
Do Disney Resort Hotel guests get any perks related to Genie+?
Remember those individual, a la carte Lightning Lane options we talked about? Disney World Resort hotel guests are able to make those reservations as early as 7 a.m. on the day of their visit (versus the general public who cannot reserve until park opening). That's a huge advantage for hotel guests, as popular rides may run out of reservation windows. All guests, regardless of where they stay, are limited to a maximum of two pay-per-ride attractions per day and can only book a particular ride once per day.
What about Annual Passholders?
Annual Passholders will need to purchase Genie+ on the day(s) of their visit.
Can we purchase tickets pre-loaded with Genie+?
Since June 8, 2022, Disney World tickets no longer come with the option to include Genie+, and instead, you will need to purchase Genie+ the morning of, each day of your trip (subject to availability). If you purchased tickets with the Genie+ add-on before June 8, they remain valid and you do not need to purchase again.
What other questions do you have about Genie+? Let us know in the comments below!