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Disney's PhotoPass and Memory Maker: Pros, Cons & Everything in Between

by Vern Woodruff on April 3, 2019 270 Orlando

Disney PhotoPass - PinterestA visit to Walt Disney World will be sprinkled with many magical and memorable moments, especially if it's a first visit for your children. To them, it is a place of enchantment and wonderment, a feast for the senses and where they can meet some of their favorite characters. For the little ones who believe in Santa and the Tooth Fairy, Mickey Mouse and Cinderella are not just people in costume, but the REAL Mickey Mouse and Cinderella. If you are like the vast majority of parents, you will want to capture these moments. To assist you in your quest to capture the magic, Disney has developed a service for this — Disney PhotoPass.

PhotoPass is a complimentary service available all around the Walt Disney World Resort, where Disney photographers will take your picture and give you either a PhotoPass card tied to the pictures or scan your MagicBand to tie the pictures to your My Disney Experience account. If you don’t have a MagicBand, additional pictures can be tied to the same card by the photographer scanning it, or different cards can be obtained from the photographer. Once you sign into your account at www.disneyphotopass.com, you enter the codes from all of your cards to view your photos. You can then look through the assorted products that are offered and choose items you want to purchase.

For those of you who would like more than just several photos, Disney offers an enhancement to PhotoPass called Memory Maker. Disney Memory Maker is a photo package that includes digital copies of all the photos taken by Disney PhotoPass photographers, as well as attraction photos. Disney tends to use the terms PhotoPass and Memory Maker interchangeably, so it can be confusing at times. Just remember that PhotoPass is the name for the service and individual photos, while Memory Maker is the name of the photo package containing all of your PhotoPass pictures.

If you first find out about the Memory Maker when you are at the park, you will not be able to optimize your use of the service and you will also miss out on a discount. With a little bit of planning and research, you can determine ahead of your visit if the Memory Maker entitlement is something that will be of value to you. The goal of this post is to help you with that determination and to optimize your Disney Memory Maker experience. Prior to a visit, it can be difficult trying to find out more about the service, the pros and cons and whether it would be worth the expense. After all, you likely have a camera and feel that you could take pictures of your family and friends standing with a character just as easily as a PhotoPass photographer. So why spend the money for something you can do for free?

Highlights of Disney PhotoPass

  • By using PhotoPass photographers, the entire party can be in the picture instead of missing the person who usually takes the pictures.
  • PhotoPass photographers are located throughout Disney World, especially around prime spots and at many character greetings. Two interactive attractions, Enchanted Tales with Belle and Star Wars Jedi Training Academy, are also staffed with a PhotoPass photographer. Note: At these attractions, you will be given a PhotoPass card with your photos, even if you have a MagicBand.

PhotoPass Pros and Cons - Epcot and Olaf

  • A PhotoPass exclusive is Magic Shots, where the photographer will pose you as needed and then digitally add a character (such as Tinker Bell or Stitch) or special effect (such as balloons) to the picture. An enhancement to this for Memory Maker is Animated Magic Shots, where a short animation occurs overlaid on your still photo. For example, at EPCOT, a still photo of my family has Olaf walk across the bottom of the photo and wave his arm.
  • Disney Memory Maker is a digital-only entitlement, so any of the pictures you want from your account will need to be downloaded over the internet. You can download pictures multiple times and either select them individually or select all of the photos in your account. The photos are put together in .zip files that you then download from the website. A limited number of photos are collected in each .zip file, so there can be quite a few .zip files if you have a large number of photos in your account.
  • For those people who are familiar with or used the predecessor to Memory Maker, PhotoPass+, there are two main differences. The Photo CD is no longer included, but you can purchase a Memory Maker archive disc or USB with all of your account’s photos for $34.95 plus shipping (you must have already purchased Memory Maker). The second change is that complimentary physical print packages from certain dining locations (i.e., Chef Mickey’s) are no longer included.
  • If you plan ahead, you can save $30 on the Memory Maker enhancement. Purchasing it at least three days prior to your vacation costs $169, versus $199 if you wait until after you are at the parks.

Since I have used the service, here is a list of pros and cons that I found from my experience.

Disney PhotoPass and Memory Maker Pros

  • You can quickly obtain a picture while walking through an area and passing a PhotoPass photographer.
  • With someone else taking the picture, you can focus on trying to get your kids to smile or pose how you want.
  • There was no problem with having the PhotoPass photographer take a picture of just the kids first, then a photo of all of us. They were very accommodating!
  • You do not have to hunt for a random person to take a picture of the entire family.
  • The photographers are generally positioned at optimal locations for pictures with the major backdrops and icons, such as the Tree of Life or Millennium Falcon.
  • The photographers were in the park and taking pictures prior to opening, so I did not need a tripod to have a picture taken of my family with Cinderella Castle in the background when we had a breakfast dining reservation prior to official park opening.
  • The PhotoPass photographers will take a picture with your camera, too, but they take many more pictures and are extra enthusiastic using their own. Also, they generally have their camera settings correct, while yours may be off.

PhotoPass Pros and Cons - Seven Dwarfs Mine Train

  • Ride attractions and dining locations with photos are included in your account. The Seven Dwarfs Mine Train and Tower of Terror have short ride videos that will be added to your account.
  • If your daughter has a princess makeover at the Bibbidi Bobbidi Boutique in Cinderella Castle, visit the Bibbidi Bobbidi Boutique Studio in Castle Couture (by the Cinderella Fountain near the castle). Royal portraits of your princess will be taken, with digital copies added to your account.
  • Make sure to take advantage of Magic Shots and Animated Magic Shots. My kids loved these special pictures and routinely asked the PhotoPass photographers if they could take one. They then later enjoyed seeing how the picture turned out when my wife went to our My Disney Experience account on her phone while we were waiting in line or for a show to start.

PhotoPass Pros and Cons - Mickey and Minnie during Holidays

  • Typically, if you want to take a photo with your camera, too, the PhotoPass photographer will wait until you take yours. However, if you are taking photos at the same time, make sure that you are very close to the PhotoPass photographer. If you are off to the side, the kids will look at you and they will not be looking straight ahead in the PhotoPass pictures. I want to emphasize this because I was aware of it during our last visit, but I still found a number of photos where the kids were looking off to the side where my wife or I was standing instead of at the PhotoPass photographer. In the accompanying photo, you can see that my two sons are looking off to the side, while my daughter is the only one looking at the PhotoPass photographer.
  • You can start taking photos as soon as you purchase Memory Maker. Once you download your first photo online or through the My Disney Experience app, you’ll then have 30 days to capture as many photos as you can. However, if you purchase Memory Maker at the discounted price, photos taken within 72 hours of the purchase time will not be included and will have to be purchased separately. (That’s why it’s best to purchase three days before your trip!)
  • The entitlement is tied to the MagicBands of everyone in your My Disney Experience family and friends list. This works well if your party separates because anyone can have a picture taken and tie it to the Disney Memory Maker account with their MagicBand. For example, while my daughter and I were seeing Anna and Elsa, my wife took our two sons to ride Soarin'. With the MagicBands, all of the photos from both places were in the account. If you've got a big group, or are traveling with friends, as long as you are all linked in My Disney Experience, you can purchase one Memory Maker that is accessible to all.
  • By purchasing the package in advance, you know to take advantage of any PhotoPass photographers you see.
  • A copyright release that allows you to print your own photos can be downloaded from the website. I had no problems printing off my pictures at a local store and it is significantly cheaper than purchasing individual prints of the photos from Disney.
  • Apple users can edit the photos and add stickers or borders directly through the My Disney Experience app on their iPhones or iPads. (This function is no longer available on the website, and is not available on Android devices.)

Disney PhotoPass and Memory Maker Cons

PhotoPass Pros and Cons - Meeting Anna and Elsa

  • The price of the package. If you purchase in advance, you can save $30, but you do not know how your photos will look and how much you will use the service.
  • Photos in your account expire and are deleted 45 days from the date the photos were taken. Hence, you need to be disciplined and make time to go through your pictures shortly after returning from your trip.
  • The price is the same whether you are in the parks for one day or 10, so it obviously makes more sense for longer visits.
  • If you do not plan on having many photos taken, then it is pricey for just a handful of pictures. In this case, just hand the PhotoPass photographer your camera to obtain the pictures you want.
  • While PhotoPass photographers are with many of the characters, they are not with all of them. Surprisingly, there were no photographers present with any of the three character meals we attended (Garden Grill, Chef Mickey's and Cinderella's Royal Table). So, you'll need to carry around and make sure you have your own camera available for such times.
  • PhotoPass photographers are not always available at the different locations they are supposed to be at. For example, the photographer had not arrived yet when the kids visited with Daisy Duck at Disney's Hollywood Studios.
  • The quality of the pictures can vary from one photographer to another. However, you can always use your own camera. Also, if you had instead handed your camera to a random person, there is no guarantee as to how they will frame and take the picture. At least the PhotoPass photographers would take a number of shots each time so hopefully at least one of them turns out well. Having multiple shots are nice to choose from, especially if someone blinks or frowns in one of the pictures.
  • Even though your PhotoPass card or MagicBand is scanned by the photographer, it is possible for pictures from that photographer to be lost. You might be able to reclaim the photos if you can remember when and where the missing photos were taken. However, this means you need to go through the pictures immediately after returning and try to determine if any photos are missing. After spending a number of days in the parks and stopping countless times for photos, remembering missing photos can be a challenge. Also, you have to submit a missing photo claim form within 30 days of the date of the photo. The PhotoPass cast members were able to locate a missing set of photos from my visit, but there is no guarantee that missing photos will be found. If there is something that you really want to make sure you have a picture of, be certain to have the PhotoPass photographer use your camera too.
  • With MagicBands, ride attraction photos are to be added to your account automatically.  However, the ride cameras may not be working (this happened to us on Space Mountain) or the photo is just lost and never appears in the account (this happened with Test Track).

Disney PhotoPass and Memory Maker Summary

I would highly recommend this service for people who are visiting for multiple days and plan to see a lot of characters, especially if they have little ones and this is their first visit. My family visited for eight days and we had a 7-, 9- and 10-year-old who met many of the characters.  We ended up having more than 1,200 photos from our visit. Also, when comparing the photos I took with my camera versus the PhotoPass shots, the PhotoPass pictures were typically better and clearer. For an eight-day visit, the Disney PhotoPass cost ended up being just over $21 a day.

For more information on Memory Maker and PhotoPass, visit the Walt Disney World Resort’s home page. At the bottom of the page, under the My Disney Experience heading, you will find links to Memory Maker and PhotoPass. If you purchase Memory Maker, make sure to link it to your My Disney Experience account so that it will be tied to the MagicBands and your family and friends list.

Vern and his wife are the parents of two boys and a girl that all love Disney’s animated movies and shorts. He lives in Ohio and is employed as a mechanical engineer, which helps to explain his excessive attention to detail, organization and planning. His oldest son enjoys watching the animated shorts from the Disney Treasures series, his youngest son has the middle name “Donald” and he likes telling people that he was named after Donald Duck, and his daughter loves the Disney Princesses, especially Rapunzel and recently Elsa. 

Related: The Royal Treatment at Bibbidi Bobbidi Boutique

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1–50 of 118 comments
Oct 3, 2020 at 11:46 p.m. Sean Says...

We are heading to Disney in Nov and are thinking about the Memory Maker. Is it still worth it, due to COVID? I thought I read somewhere that characters are no longer roaming the park. That said, is there enough opportunity for pictures to warrant Memory Maker?

Thanks for your help!

Reply
Oct 5, 2020 at 7:23 a.m. FrogBlog Says...

Hi Sean!

That's correct; there are no formal meet and greets right now. The characters are instead out and about sporadically, so Memory Maker would just cover the PhotoPass stops at icons around the parks (in front of the castle; in front of the Tree of Life; in front of the Millennium Falcon or the Chinese Theater; etc.).

Hoppy planning!

Mommy Frog

Reply
Jun 25, 2020 at 1:57 p.m. Susan Covington Says...

We bought a memory maker, but our trip was cancelled due to COVID, can we get refunded or can I wait to use it in a year or 2?

Reply
Jun 25, 2020 at 3:24 p.m. FrogBlog Says...

Hi Susan!

Yes, we would imagine that Disney can help you out with either option! The best number to call would be (407) 560-4300 (PhotoPass Guest Support).

Hoppy planning!

Mommy Frog

Reply
Feb 15, 2020 at 4:09 p.m. Shawn Says...

We love Disney Memory Maker. We consider it worth the money to do it, but believe there is one major thing to consider.

You have purchased access to a service. If you don't take advantage of that service it won't be worth it. So actively seek out photographers. Ask them to be creative, but if they are just posing you in the same way each time then suggest your own poses or just be fun/silly/serious/absurd. We have hundreds of memories that expand our vacation well after it is finished.

I am sad to see that recent changes have removed the stickers/editing from anything but an iPhone and recent updates to the app have it constantly crashing on our iPad Mini 2.

In addition the removal of automatic Stock Photos is another sad loss. I note that you now can get them when you spend additional money on the USB or CD archive, but have no idea what those "400+ stock photos" look like nor how recent they are. Do they include Galaxy's Edge? Toy Story land? etc... Would love to see an update to this that includes some info on the Stock Photos. Would be even better if you could see watermarked or thumbnail versions of them to be able to judge if that extra cost is worth it. Any insights on to where we might find some of this info?

Reply
Feb 11, 2020 at 2:12 p.m. Tyler West Says...

Hey I am planning on buying an Annual Pass. The platinum pass to be exact. I live in SC so I will put the voucher in the app well before our trip but I will not pick up our pass until the day before our first day in the park. Will the photo pass work the first day in the park with an AP or does it take 3 days like MM? And are they unlimited downloads with APs for everyone on my account just like MM?

Reply
Feb 11, 2020 at 4:27 p.m. FrogBlog Says...

Hi Tyler!

As long as your pass is linked in My Disney Experience during your trip, PhotoPass should go into effect immediately. Unlike Memory Maker, though, only Annual Passholders who are linked to your account will have the unlimited download benefit - so if you're traveling in a group and are the only one with an AP, be sure to scan your MagicBand at PhotoPass stops! You can then download and share, but others won't be able to do the same unless they are also pass holders (though they may be able to see the photos in My Disney Experience). Be sure that everyone is linked in My Disney Experience and has selected that everyone has permission to see one another's photos!

Hoppy planning!

Mommy Frog

Reply
Jan 28, 2020 at 7:27 p.m. Sydney Says...

Hi! I am about to buy an annual pass (only the weekday). How long does your MemoryMaker last? Will I be able to take photos the entire year? Thank you

Reply
Jan 28, 2020 at 2:40 p.m. FrogBlog Says...

Hi Sydney!

Do you know which type of annual pass you have? Memory Maker is included for the length of your pass for Disney Platinum Plus, Platinum and Gold Passholders! If you have any question about which type of pass you have, there is a special Passholder line at 407-939-7277.

Hoppy planning!

Mommy Frog

Reply
Jan 13, 2020 at 4:26 a.m. Melody Bell Says...

Good evening. We are going to Disney works the end of this month for a few days. We will be going to 3 Disney parks. If I buy the memory maker, can we use it at all parks for the entire time there?

Reply
Jan 13, 2020 at 8:57 a.m. FrogBlog Says...

Hi Melody!

Yes, if you purchase Memory Maker, you can use it at all of the Disney Parks for your entire visit. Be sure to activate it at least three days in advance to save some extra green!

Hoppy planning!

Mommy Frog

Reply
Jan 12, 2020 at 12:12 a.m. Linda Says...

I just returned from January 2020 WDW trip and am looking at photos on memory maker but do not see any options to edit/crop/add borders/add stickers on either my computer or through the Disney app on my android phone. Have they removed this capability from both the computer and phone now?

Reply
Jan 15, 2020 at 9:44 a.m. FrogBlog Says...

Hi Linda!

The editing function (including adding borders, stickers and filters) is only available on Apple IOS devices. It is not available through the website or Android app, unfortunately! Sorry to be the bearer of bad news! We've adjusted our post accordingly, as well.

Hoppy planning!

Mommy Frog

Reply
Jan 8, 2020 at 6:40 p.m. Christine Says...

Hello again. Please ignore my previous comment. I didn't see all of the comments at first; you've already addressed my question in a previous comment. (Memory Maker works without MagicBands.) Thanks!

Reply
Jan 8, 2020 at 4 p.m. FrogBlog Says...

Hi Christine!

No worries - you are correct that Memory Maker can be used with both MagicBands and cards :) Thanks for taking the time to hop by!

Hoppy planning!

Mommy Frog

Reply
Jan 8, 2020 at 6:18 p.m. Christine Says...

Thank you very much for this information; it was very helpful! I'm going to WDW with a large party (13) - all are tied to MyDisneyExperience, but not all have MagicBands, nor were they [all] planning on buying MagicBands. They do all have tickets (except the 2-year-old). Can the Memory Maker still be attributed to our MyDisneyExperience without having MagicBands/with only the ticket (cards)? Thanks!

Reply
Dec 30, 2019 at 5:47 a.m. Whitney Says...

Hi, I am visiting Disney in a month. I saw this article and was interested in getting the attractions plus package but I can't find this anywhere on Disney's website. Is this still available or is it something that needs to purchased at the park? If so I am thinking i should contact disney to make sure because I will then need to determine if we should get the memory maker. I appreciate any info you can offer. Thank you.

Reply
Dec 30, 2019 at 2:22 p.m. FrogBlog Says...

Hi Whitney!

We're sorry to say that this package is no longer available! We've gone ahead and removed it from the post, as well. If you are going to opt for Memory Maker, be sure to purchase in advance to save $30! :)

Hoppy planning!

Mommy Frog

Reply
Dec 10, 2019 at 4:13 a.m. Jackie T Says...

Forgive me if this has already been asked, but I can't find the answer anywhere. We are traveling to Disney World in March and will be entering the parks using a cast member's main gate passes. Can memory maker still be tied to the MDE account when a magic band is scanned even if that person doesn't have a ticket linked to their account? (Cast member guests use a plastic card for their ticket for the day) We will be purchasing 1 ticket from Undercover Tourist, but it'll be a child's ticket, so I don't know if I can/want to link Memory Maker to it.

Reply
Dec 11, 2019 at 7:35 p.m. FrogBlog Says...

Hi Jackie!

Yes, as long as Memory Maker is linked to your My Disney Experience account, you'll be able to scan your Magic Band even if there isn't a ticket tied to the account. Have a frogtastic time!

Hoppy planning!

Mommy Frog

Reply
Dec 3, 2019 at 11:08 p.m. Genevieve Grandmont Says...

We are going to Disney for the first time with the kids in March 2020. We are not staying on a Disney resort. Can I still purchase a PhotoPass/memory maker? Can I purchase now to have it mailed to us or will it expire in 30 days from purchase?

Reply
Dec 4, 2019 at 8:26 a.m. FrogBlog Says...

Hi Genevieve!

Yes, you can purchase Memory Maker even if you are staying on-site - and if you purchase in advance, you can save some green! Be sure to purchase at least 3 days before your visit. It won't be activated until you use it the first time, and then will expire 30 days thereafter. Memory Maker will be linked to your My Disney Experience account, so you can link it to a MagicBand or ticket to use in-park with PhotoPass photographers.

Hoppy planning!

Mommy Frog

Reply
Oct 10, 2019 at 9:38 a.m. Ashley Y Says...

It looks like even an advanced purchased memory maker is $199 on the app??? I’m not seeing a $30 discount option anywhere.

Reply
Oct 10, 2019 at 7:31 a.m. FrogBlog Says...

Hi Ashley!

We still see the active discount here (you'll need to choose advance purchase rather than starts immediately to receive the discount). You can then use a code to link Memory Maker directly into My Disney Experience. Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Dec 30, 2019 at 7:47 p.m. Dyan Tua Says...

I only see the price of $169... I'd there a difference from the 199 I'm going to the parks from Jan 4 to 8

Reply
Dec 30, 2019 at 2:21 p.m. FrogBlog Says...

Hi Dyan!

The $169 price is a special discount for purchasing in advance (at least three days prior to first use). $199 will come into play if you are looking to use Memory Maker right away (so that it's available for immediate use, with no advance purchase). Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Oct 9, 2019 at 12:32 p.m. Sara Flores Says...

My daughter took a picture with jack and sally at Mickey Halloween located at the theater but she didn’t receive a card or anything and she really wants that picture how do we fell it the picture if she didn’t get any info on it.

Reply
Oct 9, 2019 at 4:07 p.m. FrogBlog Says...

Hi Sara!

We'd suggest getting in touch with the PhotoPass department with the date and time of the photo - they can try to help sleuth it out! They can be reached at (407) 560-4300.

Hoppy planning!

Mommy Frog

Reply
Sep 21, 2019 at 6:50 p.m. Don Says...

My wife and myself are making our first trip to WDW for our anniversary in November. I have tried with no success to find a listing of Memory Maker photo spots for all four parks including restaurants. We have Dinner reservations for Be Our Guest and would like to know if pictures are taken in the restaurant. Thanks for any help you can give me.

Reply
Sep 23, 2019 at 8:17 a.m. FrogBlog Says...

Hi Don!

Photos are taken with the Beast (though it's optional) via a PhotoPass photographer at Be Our Guest. This takes place outside of the dining room itself in Belle's library, though you'll have lots of time to walk around each of the different rooms of the restaurant to take photos independently, as well. Hope this helps!

Hoppy anniversary!

Mommy Frog

Reply
Sep 17, 2019 at 3:27 p.m. Abdul K Says...

since WDW has raised the prices of Platinum Ap's substantially (25% +/-), i have been forced to choose silver level passes for my family. The one drawback is that there are no unlimited photopass downloads in the Silver pass. But if one family member loads "memory maker" on to his Silver annual pass, will it be the same as a gold pass with unlimited photopass downloads? From the article above, it seems that the only drawback is that after 72 hours your photos dissapear. Or is there more? thanks

Reply
Sep 18, 2019 at 1:30 p.m. FrogBlog Says...

Hi Abdul!

You are correct – the Silver Pass does not include unlimited PhotoPass downloads. If you purchase the Memory Maker, then yes, you would get unlimited downloads during a 30 day period (from the time of the first photo taken). However, photos expire 45 days from the date they’re taken.

Hoppy planning!

Mommy Frog

Reply
Jan 27, 2020 at 3:47 p.m. deb pudell Says...

so if i purchase the memory maker in advance... i should activate it actually 3 days BEFORE we get there.. correct? then will pictures automatically be able to be seen once we have pictures taken?? what is this 72 hour wait about then?

Reply
Jan 27, 2020 at 12:52 p.m. FrogBlog Says...

Hi Deb!

There are two options for purchasing Memory Maker (with regular park admission): One is slightly more expensive, but allows you to start taking photos immediately. The other is less expensive, but has a 72 hour waiting period, like you mentioned. In both cases, your photos will expire 45 days from the date they’re taken. If you want to save a little extra green, we recommend purchasing 3 days prior to your trip so that you’re able to use it on the first day! Once you arrive and take a photo, have the PhotoPass photographer scan your MagicBand or admission card, and the should appear in your My Disney Experience account (some ride photos will appear automatically). It may take a few hours for photos to appear in the app. The above comment was in response to someone with an annual pass, where the Memory Maker rules of use differ a little from general park admission since it’s an added pass bonus ? Hope this helps!

Hoppy planning!

Mommy Frog

Reply
Jan 27, 2020 at 3:43 p.m. deb pudell Says...

so photos do not disappear after 72 hours then?

Reply
Sep 8, 2019 at 5:59 p.m. H Says...

Hiya,

I am heading out to florida in May 2020 and wondering when I could purchase my memory maker - ideally as early as possible, also is the memory make able to be used in Other Disney parks so Hong Kong and LA as visiting these for a few days before heading to Florida

Reply
Nov 6, 2019 at 3:51 a.m. Danielle Says...

Disney Hong Kong is not worth going. I don’t recommend it!! Disney Shanghai is great!

Reply
Nov 12, 2019 at 1:17 p.m. H Says...

Hi thanks for this - it came In with my trip the to Hong Kong so will pop in for a day

Reply
Sep 9, 2019 at noon FrogBlog Says...

Hi there!

You can purchase Memory Maker up to a year ahead of time - enjoy!

Hoppy planning!

Mommy Frog

Reply
Sep 11, 2019 at 6:58 a.m. H Says...

Thank you for this!!

I am guessing they are only available to us in the Orlando parks - not Hong Kong and LA as well

If so do you know where I can purchase for these parks ?

Reply
Sep 11, 2019 at 7:49 a.m. FrogBlog Says...

You are so welcome! We aren't quite sure on Hong Kong, but in LA, unlimited photo privileges are included on days that you upgrade to MaxPass - so not entirely the same, but similar (and worth it for the price of downloading pics alone, in our opinion!).

Hoppy planning!

Mommy Frog

Reply
Aug 24, 2019 at 11:33 a.m. Erin Says...

What have you done with the pictures on Memory Maker after your trip to Disney? I’m thinking of doing a book for my daughter Sweet 16 Disney trip”! But just looking for other creative ideas!

Thanks,

Erin

Reply
Aug 26, 2019 at 12:03 p.m. FrogBlog Says...

Hi Erin!

This is a great question - I bet the Frog Pond has some suggestions! The most important thing to do is to download them within a month of getting home. From there, we've printed, made canvas photos and made photo books like you mentioned :)

Hoppy crafting!

Mommy Frog

Reply
Aug 19, 2019 at 6:30 p.m. Jaime Says...

My sister is traveling to Disney World on august 30 with her family; I am traveling from september 19 yo september 25. Can we share a memory maker account?

Thanks

Reply
Aug 19, 2019 at 5:33 p.m. FrogBlog Says...

Hi Jaime!

You can share Memory Maker with anyone listed in your Family and Friends list - enjoy!

Hoppy planning!

Mommy Frog

Reply
Aug 20, 2019 at 1:42 p.m. Jaime Says...

Thanks

Reply
Aug 20, 2019 at 9:17 a.m. FrogBlog Says...

Our pleasure, Jaime! Thanks for hopping by!

Hoppy planning!

Mommy Frog

Reply
Aug 6, 2019 at 1:24 p.m. Haley Says...

Hello!! This article is SO helpful to me as I am planning a trip for my husband and I in October. Question about the Photo Pass vs the memory maker. If I have a magic band and decide NOT to purchase the memory maker, the photographer can still link a picture they take and it will go to my Disney experience account? I would just have to pay for it separately?

Reply
Aug 6, 2019 at 8:55 a.m. FrogBlog Says...

Hi Haley,

That's correct! Have a great trip!

Hoppy planning!

Mommy Frog

Reply
Jul 31, 2019 at 9:03 p.m. Brenda Says...

We were planning on buying Memory Maker at the park so we could get the military discount. In reading all the questions and comments I am now concerned.

If we wait until we are at the parks to purchase the Memory Maker the ones we took for the first 72 are not included in the free downloads. I hope I am wrong!

Reply
Jul 29, 2019 at 6:19 p.m. Mel Says...

Hi - can I buy the Memory Maker a couple of months in advance, or does that mess it up?

Reply
Jul 29, 2019 at 1:38 p.m. FrogBlog Says...

Hi Mel!

You can certainly purchase this in advance! Be sure to do it at least 3 days in advance to get a slight discount. It won't be activated until you enter the park and scan your Magic Band at the first PhotoPass stop.

Hoppy planning!

Mommy Frog

Reply
Jul 15, 2019 at 3:42 p.m. Debbie Says...

How long does the memory maker last. My niece will be going to Disney about 3 weeks before I get there. We were thinking of sharing the cost if the memory maker doesn't expire before I get there.

Reply
Jul 15, 2019 at 1:59 p.m. FrogBlog Says...

Hi Debbie!

You can begin capturing photos as soon as you purchase Memory Maker. Once you download the first photo on Disney PhotoPass or the My Disney Experience Mobile App—or otherwise redeem your Memory Maker purchase—you then have 30 days to capture more photos. Just remember to download your photos before they expire! If you purchased Memory Maker at the advance purchase price, photos taken within 3 days of the date of purchase will not be included in Memory Maker and must be purchased separately.

Hoppy planning!

Mommy Frog

Reply
Jul 14, 2019 at 7:06 p.m. Stephanie baker Says...

I am very disappointed with Disney and this photo pass/ memory Maker. It was hard enough for us to get the money to visit Disney ( even doing everything the cheapest way possible) but it was also very hard to come up with the money to buy the one day memory Maker. My husband and I cashed in his work stocks to get the money to take our grandkids to Disney and we were very pleased with the pics the Disney photo pass employees took, even though we didn't get to take as much as advantage of this as I would have liked. When I seen the pics we did get I knew I had to do what I could to get them. I worked overtime at work to get the money to purchase the pics. I downloaded them to my phone and couldn't wait to print some and share them with my grandkids parents. Due to a busy schedule with the holiday and illnesses I had not had the time until a couple days ago . To my surprise I went to my phone to send them to my daughter all my pics were gone . No where to be found, not in my albums and not under my downloads. I was under the impression as long as I downloaded them off the app and PAID for them they would be mine to keep. Guess not!!! Very very disappointed in Disney and myself for even getting excited about the pics to start with. A couple of those pics my daughter didn't even get to see of her children and now she never will. I never thought I would be as disappointed with Disney as I am now!! If I wasn't going to get to keep the photos what was the point of purchasing them. Buyers beware buying something I guess doesn't always mean it is yours.

Reply
Jul 15, 2019 at 10:11 a.m. FrogBlog Says...

Hi Stephanie!

We are so sad to hear it! As you noted, there's a time limitation to download, at which point the photos are yours to keep. We highly suggest giving Disney PhotoPass a call, as they might be able to locate those photos for you so that you're able to re-download (they do this often for "lost" photos for folks!). They can be reached at (407) 560-4300. Fingers crossed that this helps!

Hoppy planning!

Mommy Frog

Reply
Jun 15, 2019 at 1:04 a.m. Michael Says...

So I guess I just need some clarification about this memory Maker, I am familiar with the photo pass. I purchase memory Maker and then there is a price for each down loaded photo as well? And then if I am the owner of the memory Maker, I am the one that has to down load and photo that anyone in my party wants? There will be about 20 of us in November, that could be tons of photos to go thru and tons of downloads to pay for, I assume by the owner?

Reply
Jun 19, 2019 at 8:25 p.m. FrogBlog Says...

Hi Michael,

If you purchase Memory Maker, you'll receive unlimited digital downloads of your PhotoPass pictures and videos at no extra cost (ordering physical prints would cost extra for each photo). Since you'll have a big party, the photos will likely be downloaded in batches of .zip files. Photos expire after 45 days from the date they're taken, so you do have some time to go through them all before you're unable to download them. However, we'd suggest saving them all right after your trip, so you don't froget.

Hoppy planning!

Mommy Frog

Reply
Jun 4, 2019 at 2:25 p.m. William P. Carlucci Says...

I purchased Memory Maker, which was not a good investment. Here is what no one at Disney will tell you. You do not need to pay for Memory Maker in order to get photos taken by the Disney Photographers. For that reason, there is sometimes a long line. Unless you want to spend your day in lines for photographes, you will either skip the photo, or (more often) just take one with your phone. I took many with my phone (for free) and just about a dozen with the photographers. Thus, I paid about $15 per photo, and my photos are often better.

Reply
Jun 24, 2019 at 11:09 p.m. brer' fox Says...

you did not say how you get the free pictures from the photographers

Reply
May 28, 2019 at 1:11 a.m. Tony Says...

Is it worth it if we don’t have magic bands? I do have the app

Reply
May 28, 2019 at 2:02 p.m. FrogBlog Says...

Hi Tony!

We really like the convenience of the MagicBands for PhotoPass, FastPasses, and room key and charging abilities if you're staying at a Disney World Resort, but you can certainly get by with the traditional card. If you're staying at a Disney World Resort, these will be free of charge for you! If you aren't, and you think you'd rather use the traditional card, do what works best for you and your family! Have a great trip :)

Hoppy planning!

Mommy Frog

Reply
May 11, 2019 at 2:38 p.m. Cindy Says...

What is the price of the pictures if you buy them separate?

Reply
May 13, 2019 at 4:08 p.m. FrogBlog Says...

Hi Cindy!

Prints start at $18.95.

Hoppy planning!

Mommy Frog

Reply
May 5, 2019 at 12:25 a.m. JKennedy Says...

How does this work if I have a party of if 10, comprising of 3 families?

Reply
May 6, 2019 at 9:36 a.m. FrogBlog Says...

Hi there!

It sure does! Just make sure you have everyone connected in My Disney Experience. We once went with a group of 20 and it worked like a dream :)

Hoppy planning!

Mommy Frog

Reply
Feb 23, 2019 at 2:10 a.m. #sadface Says...

We are enjoying WDW right now looking at photos. You may want to update your post. You can not add borders, stickers, or signatures anymore. Been doing pictures at WDW every year since 2009 not a happy camper right now:-( Allowed me in Dec. 2018

Reply
Feb 25, 2019 at 7:42 a.m. FrogBlog Says...

Oh no, #sadface! Thanks so much for letting us know. We've updated this post to reflect those changes.

Hoppy planning!

Mommy Frog

Reply
Feb 27, 2019 at 5:28 p.m. Amy Says...

I found this out too! But, if you have an iPhone it may work via the MDE app. It did for me on my iPhone, but not on my PC.

Read on the Mom's Panel - and for the Mom's Panel answerer it did not work on her iPhone.

But, did today for me. Harder to do it on the iPhone due to the small screen, but I was able to do it for many pictures and am hoping you can do some too!

Reply
Feb 16, 2019 at 6:11 p.m. Katy Says...

Can we purchase magic bands and utilize the fast passes, easy entrance, and "My Disney Experience" if we are NOT staying on WDW property?

Reply
Feb 19, 2019 at 9:24 a.m. FrogBlog Says...

Hi Katy,

You sure can! You can purchase MagicBands from the Disney Store directly, and can access My Disney Experience either via desktop or mobile app, regardless of where you are staying. You'll just need to link your tickets to My Disney Experience and your Magic Band, which you can learn more about here. The only thing that will differ for you is your FastPass booking window, which will be 30 days out as opposed to 60 if you stay on-site.

Hoppy planning!

Mommy Frog

Reply
Feb 9, 2019 at 2:36 a.m. BlackRoses Says...

Hi,

We will be going to WDW with a friend, total 4 kids. Planning to buy tickets from undercover tourist soon. Regarding, memory maker pass, do we have to purchase from disney website? can we buy one magic band for each family and share one memory maker pass between the two magic bands? if yes, how do we add those magic bands?

Thank you for your help!!!

Reply
Feb 11, 2019 at 9:13 a.m. FrogBlog Says...

Hi BlackRoses!

The great thing about Memory Maker is that it can be used by multiple people. You'll just need to link everyone via the My Disney Experience app; once everyone is connected to your “My Family and Friend List” in the app, be sure that when your invitation is accepted, everyone shares “My PhotoPass Photos” with you by clicking the checkbox next to your name on their list. This will allow anyone on your list to add their photos to your account with a simple tap of a MagicBand or PhotoPass Card.

Hoppy planning!

Mommy Frog

Reply
Jan 28, 2019 at 9:08 p.m. JOAN CARDELLO Says...

My husband and I purchased this Memory Maker. We were celebrating our 55th anniversary, December 2018, and thought the phots would be useful for saving our memories of the trip. Instead we took about 5 photos, total. And never used them. Instead we used the photos that we took ourselves or someone else offered to take it for us.

What was wrong we were not told; as we should have; of the long lines you have to stand in to have your photo taken.

Never again. We avoided all lines at the resort whenever possible.

Reply
May 19, 2019 at 11:39 p.m. Betty Willie Says...

I was very disappointed after purchasing the memory maker. Many were lined up to have photos taken making it difficult to easily get pictures taken. I also went up to people that were taking photos thinking they were taking photos for the memory maker only to find out they were not associated with photos for memory maker. A sad mistake purchasing it.

Reply
Jan 2, 2019 at 2:01 a.m. Jessica Says...

How much does it cost to download photos a la carte, without buying Memory Maker? Thanks!

Reply
Jan 17, 2019 at 4:14 p.m. FrogBlog Says...

Hi Jessica,

Individual photo downloads are currently priced at $16.95 per photo.

Hoppy planning!

Mommy Frog

Reply
Nov 29, 2018 at 6:37 p.m. Christian Says...

Looking to purchase an annual pass and see that it includes Disney PhotoPass Downloads. Do you know if there's any limits or caps for that? We are planning a family vacay of about 12 and were linking our apps together already for fast passes and dinner reservations. But if I have the photopass on my account, does it carry over to everyone elses?

Reply
Nov 29, 2018 at 5:39 p.m. FrogBlog Says...

Hi Christian!

We don't believe there is any limit to this. We have a passholder pal with TONS of Family and Friends connected, and he is still able to view all of their photos (even if they don't have PhotoPass/Memory Maker themselves.) The only catch here is that YOU are the only one who will be able to download the photos, which can be a daunting responsibility.

Hoppy planning!

Mommy Frog

Reply
Nov 27, 2018 at 3:29 a.m. Michael Lessing Says...

Tried the photo pass. Used my card for the photos, I guess marking. I got on "my photos" pictures of people I didn't know. Missing pictures I know was taken. Paid for some photos, and it won't let me download. Can't download the download helper. Tried Google, Firefox and internet explorer

Reply
Nov 27, 2018 at 3:12 p.m. FrogBlog Says...

Hi Michael!

Oh no! Try calling the PhotoPass customer service team at (407) 560-4300 ... they've always been super helpful for us!

Hoppy planning~

Mommy Frog

Reply
Nov 20, 2018 at 11:35 p.m. Theresa Says...

I would like to purchase the memory maker for our trip in advance. Once I purchase it, how long is it valid on our my experince? We will be there on the 29th of November for 6 days.

Reply
Nov 26, 2018 at 9:31 a.m. FrogBlog Says...

Hi Theresa!

You can purchase it at any point in advance, and it won't be activated until your trip begins. You will have 30 days to download your photos following your trip :)

Hoppy planning!

Mommy Frog

Reply
Oct 11, 2018 at 1:07 p.m. Jennifer Says...

What seems annoying to me is that only the person who purchased the Memory Maker can download the photos. We are all here in the same group, so we split the cost of the Memory Maker because we didn't know only one person would be able to download (unless we all want to pay the $169 individually). Also why aren't linked accounts seeing all the photos? I have about 20 showing, and the person who is called the owner has hundreds. We could transfer entitlement, but then how much picture quality is lost when the pictures are shared? I think Memory Maker makes sense if you are just doing it for your own family...but not so much if you're traveling in a group. Right now my sister-n-law is having to download all the pictures just so I can view and share them...everyone in the same party should have the same rights...I don't know if I'll do memory Maker again...

Reply
Oct 5, 2018 at 6:10 a.m. Debbie Says...

How do I purchase memory maker before my trip! I have tried on the Disney site but it keeps coming up with an error

Reply
Oct 5, 2018 at 9:04 a.m. FrogBlog Says...

Hi Debbie!

If the Disney site isn't working for you, try calling the Disney PhotoPass Guest Support team at (407) 560-4300.

Hoppy planning!

Mommy Frog

Reply
Oct 2, 2018 at 6:06 p.m. Debbie Says...

Just wondering if there is someplace to have a special photograph made in a formal setting that is linked to your Memory Maker Package?

Reply
Aug 6, 2019 at 3:19 a.m. Rose Says...

Disney Springs has a photo studio where you can get "professional" type photos taken. They were nice, but not as nice as a real pro photographer. We were slightly disappointed with those photos which did not all have good lighting and we're hit and miss a bit

Reply
Oct 4, 2018 at 11:44 a.m. FrogBlog Says...

Hi Debbie!

The only additional option would be a formal photo shoot before or after park hours.

Hoppy planning!

Mommy Frog

Reply
Sep 22, 2018 at 9:22 a.m. Victoria Says...

Hello,

I have a trip planned for November and have purchased a memory maker for our family of 8. Since we are staying off site we have cards and not magicbands. Do we need to give the photographers everyone's individual card each time in order for the picture to be added to my account? Can I just give them one since they are all my family list?

Reply
Sep 25, 2018 at 10:54 p.m. FrogBlog Says...

Hi Victoria!

Absolutely! Only one card needs to be swiped. Also - you can purchase a Magic Band to use just for this, if you want!

Hoppy planning!

Mommy Frog

Reply
Aug 8, 2018 at 8:14 p.m. michelle Says...

hello i am linked with a friend who purchased the memory maker for my trip. i understand that all of my family under my MDE account will be able to use the memory maker by scanning their tickets but would friends and family linked to my account also be covered or do they also need to be directly linked to my friends account. We are also traveling with my brothers family (for part of the trip).

Reply
Aug 9, 2018 at 2:31 p.m. FrogBlog Says...

Hi Michelle,

They will also need to link with the person who purchased the Memory Maker!

Keep hopping!

Leap

Reply
Jul 31, 2018 at 9:31 p.m. Rachel Says...

Hi, I'm going to WDW next week by MYSELF. Do you think solo traveler will need Memorymaker? I'm scared that there will no good photos of me in parks to put in instagram. But I'm kinda running tight on the budget here...

Reply
Aug 1, 2018 at 8:59 a.m. FrogBlog Says...

Hi Rachel!

We LOVE Memory Maker and always feel it's worth the cost, even for a solo traveler. However, if you're on a tight budget, you can always ask the PhotoPass photographers to use your personal phone or camera to take photos, so you still have plenty to Instagram!

Keep hopping!

Leap

Reply
Jul 24, 2018 at 9:56 p.m. Jeff Says...

Hi there, I have booked a trip to WDW for December and will be planning a surprise for my girlfriend. Are photopass photographers available at night? Specifically around the time of fireworks?

Thanks for your help!!

Reply
Jul 25, 2018 at 9:51 a.m. FrogBlog Says...

Hi Jeff!

Oooooh, exciting! PhotoPass photographers are available at night, but typically aren't out around the time of the fireworks (in any scenic locations for the show, at least) due to crowds. Let us know if you need help brainstorming other options!

Hoppy planning!

Mommy Frog

Reply
Jul 18, 2018 at 10:42 p.m. Chris Lewis Says...

I'm confused. In March, I paid $20 for the Disneyland app in Anaheim, paid $20 for the app, and was able to digitally download all of my photos to my computer.

In July, we went to Disney World, the app was free but this Memory Maker costs $200 to do the same thing?

Is there that big a difference between Anaheim and Orlando?

Reply
Jul 19, 2018 at 3:27 p.m. FrogBlog Says...

Hi Chris!

In Disneyland, you pay $10 daily per person for MaxPass, which includes your photo downloads. For Walt Disney World, you pay $199 (or $169 in advance) for unlimited downloads of your photos from your entire trip. Since there are four parks, two water parks and tons of destinations in Disney World, there are way more opportunities for photos to make the price worth it.

Hoppy planning!

Mommy Frog

Reply
Jul 18, 2018 at 2:06 p.m. Catherine Says...

Hi, you said there are unlimited downloads, does that mean the borders, stickers, etc... can be changed between downloads or once they are set thats it?

Reply
Jul 18, 2018 at 10:52 a.m. FrogBlog Says...

Hi Catherine!

You are able to customize as many versions of each photo as you'd like, and download them all with Memory Maker!

Hoppy planning!

Mommy Frog

Reply
Jul 7, 2018 at 2:50 a.m. Brittney Says...

Hi, I was wondering what is the usual wait time for a photopass photographer? I am just wondering if there are big lines and a long wait to get a picture taken? Also how much do the ride photos cost if I decided not to do photopass and just buy them separately? And one last question can all of the photographers do magic shots? Thank you

Reply
Jul 9, 2018 at 9:38 a.m. FrogBlog Says...

Hi Brittney!

We've never came across a Photopass photographer who couldn't do Magic Shots, with the exception of those at character meet-and-greets. The only place we have typically found "waits" for a photographer is on Main Street, in front of the castle. Even then, the most we have waited is five minutes. Typically, there will only be one or two groups in front of you and it takes less than a minute each! Individual photos, including attractions, are $14.95 each.

Keep hopping!

Leap

Reply
Jun 28, 2018 at 8:20 p.m. Kelly Miller Says...

Hi I am visiting disney with my daughter for the first time in September and I'm wondering do I have to buy a photo pass memory maker to get pictures with the characters or I can I just take the pictures myself

Reply
Jun 29, 2018 at 8:24 a.m. FrogBlog Says...

Hi Kelly,

You can use your own camera to take the pictures!

Keep hopping!

Leap

Reply
Jun 19, 2018 at 3:43 p.m. Chris Says...

I was told we have a memory maker account so we have paid $199. Is this just to view the professional pictures? We then have to pay again to print them? Seems a lot of money for just looking at them.

Reply
Jun 19, 2018 at 11:41 a.m. FrogBlog Says...

Hi Chris,

You have unlimited downloads of the pictures with the Memory Maker. If you want to print them out at the parks, you'll receive discounts for this. However, downloading the pictures is included with your Memory Maker account (and you can always print out the downloads yourself if you wish). Hope this helps!

Keep hopping!

Leap

Reply
Jun 12, 2018 at 2:49 p.m. Tari Says...

Ok on the memory maker. We are going in Dec and we are just gonna be visiting the park for 3 days. I see where if you buy it at the discounted rate it won’t be good for the first 3 days. Well that is all we are gonna be there. So it wouldn’t do us any good? Am I understanding that right?

Reply
Jun 14, 2018 at 12:30 p.m. FrogBlog Says...

Hi Tari,

If you purchase Memory Maker at the discounted price, photos taken within 72 hours of the purchase time will not be included and would have to be purchased separately. So, as long as you purchase the Memory Maker ahead of time at the discounted price (before the 72 hour window of your trip start date), you should be all good!

Keep hopping!

Leap

Reply
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