Overview of Universal's Attraction Assistance Pass

by Leap on July 31, 2023 279

An Update from Leap: Starting from July 24, 2023, Universal has introduced a fresh method for enrolling individuals with non-physical disabilities. You now have the option to sign up for the complimentary IBCCES Accessibility Card (IAC) on the web at AccessibilityCard.org or through the free IBCCES Accessibility Card mobile application, available for download on both Apple and Google Play stores. This registration process mirrors the one utilized by Six Flags and grants access for a year at multiple theme parks that use the IAC system. You can to complete your registration up to 48 hours prior to your visit and then meet with a team member to discuss your specific accommodations ahead of your arrival.

Disability Tips for the Park - Universal's Attraction Assistance Pass

Most of the below information applies to Universal Studios Hollywood as well, but there are some slight differences. The attractions do vary. If you are heading to Tinseltown, hop over to our overview of the Universal Studios Hollywood Attraction Assistance Pass for the most up-to-date information about that park and its attractions.

Universal's Attraction Assistance Pass

Universal's Attraction Assistance Pass - Universal Globe at Entrance

For those of you who have utilized the Universal Orlando Attraction Assistance Pass (AAP), we're here to share some significant updates. Effective July 24, 2023, Universal has introduced a revamped procedure for accommodating guests with disabilities and non-mobility-related illnesses. Under this new system, guests whose disabilities make it difficult from queuing in standard lines are required to secure an International Board of Credentialing and Continuing Education Standards (IBCCES) Individual Accessibility Card (IAC) at least 48 hours prior to their planned park visit.

Undoubtedly, this marks a substantial change, that requires some preemptive planning on your part before your arrival. However, our frog team is dedicated to guiding you through the process and lending a helping hand. With this big change, we aim to streamline your experience and alleviate any concerns regarding assistance within the park. Keep in mind, once you've obtained the IAC, its validity extends for a full year. Here's all the essential information you need to be well-prepared.

Overview of Universal's Former Attraction Assistance Pass, Now IBCCES Accessibility Card

How Do I Register?

Enrollment for the complimentary IBCCES Accessibility Card (IAC) can be completed through two convenient avenues: online at AccessibilityCard.org or using the free IBCCES Accessibility Card mobile app, available for download on both the Apple App Store and Google Play Store. To request an IAC card, guests must be at least 18 years old if registering for themselves. For guests under the age of 18, a parent or legal guardian is required to initiate the registration process on their behalf.

Universal's Attraction Assistance Pass - Guest Services sign

When Should I Register?

To ensure a seamless experience during your visit to Universal Orlando, make sure to complete your IAC registration at least 48 hours before your intended date. Upon arrival, you will need to present your IAC to the Guest Services team. As the Halloween Horror Night season draws near, this serves as a timely reminder to register promptly if you're looking to utilize the IAC benefits during this anticipated event.

What if I Don't Register in Time for my Visit?

In the event that you are unable to complete your registration in advance, rest assured that you can still seek assistance. Reach out to Universal's dedicated Guest Relations team or visit any of the conveniently located Guest Relations spots within the theme park for further guidance. Upon entering the park, you'll find Guest Relations situated just to the right inside the park entrance, ready to address any inquiries you might have.

What Information Do I Need for IAC Registration?

For a successful registration process to secure attraction queue accommodations through the IAC, the following information is needed:

  1. A recent photograph of the cardholder, serving as identification.
  2. Contact details of the cardholder or the parent/guardian/support person responsible.
  3. Contact information along with a statement from a medical provider, government entity, or educational support professional pertaining to the specific accommodations being requested.

Upon completing the registration process and obtaining the IAC, you can proceed to Guest Relations. There, you can speak with a Universal team member to receive the relevant accommodations tailored to your needs.

Does Registering for IAC Guarantee Specific Accommodations?

While the IBCCES Individual Accessibility Card (IAC) is a valuable tool, it's important to note that it doesn't guarantee predetermined accommodations for attraction queues at Universal Studios. Once you fulfill the necessary criteria to  IAC, a team member from Universal Orlando will reach out to either you or the cardholder. This communication will facilitate a discussion regarding the specific attraction queue accommodation requests prior to the planned park visit. It's worth emphasizing that, upon arrival, you will still need to visit Guest Relations to present your card as part of the process.

How Often Do I Need to Register for IAC?

The IAC card is good for one year and requires an annual renewal application for a new card. The benefit in this new system lies in its versatility, as the IAC can be utilized not only at Universal Orlando but also at other participating locations. This extends to destinations like Universal Hollywood and various Six Flags theme parks. For those who frequent theme parks or hold annual passes, the IAC proves to be a time-saving asset, streamlining the process. Here is a full list of current IAC participating locations.

Do I Get a Physical Card?

The card is accessible via digital download, with the option to print it as well. In the event that you misplace the printed version, don't worry. Simply log into your IAC registration and you can reprint or download the card whenever necessary.

What if I Have Questions About the IAC?

If you require assistance, feel free to dial 877-717-6543 to connect with a representative from IBCCES.

How does Universal's Attraction Assistance Pass work?

Universal's Attraction Assistance Pass - Universal Orlando Attraction Assistance Pass in front of Hogwart's castle

Leading up to the recent changes regarding the IAC, we've extensively covered the Universal Studios Orlando Attraction Assistance Pass (AAP), shedding light on its functionality within both parks — Universal Studios and Islands of Adventure. With the transition underway, the frog team is diligently learning the new operational details of the IBECCES Individual Accessibility Card (IAC) within the park.

The details below pertain to the prior workings of the AAP, although we're committed to revising this information as we gather more insights about the new process. Once you're in the parks, the IAC might offer a comparable experience to the old AAP.

The former AAP was intended for guests with a cognitive or physical disability or condition that prevents them from being able to wait in a conventional queue. Universal's Attraction Assistance Pass allowed the person with disabilities and their party to wait in an alternate queue (such as the Universal Express queue) when times allow it.

How many guests may accompany the party member who is using the AAP? 

The maximum party size depends on the park issuing the AAP and may have changed since your last visit. In Hollywood, three guests can accompany the AAP user, for a maximum party size of four. In Orlando, up to five guests may accompany the AAP user, for a maximum party size of six. If you are Hollywood-bound, hop over to our overview of the Universal Studios Hollywood Attraction Assistance Pass for more specific information for that park.

After I've received the AAP, what's next?

Head to your first attraction entrance and hand the pass over to the attendant. Depending on whether the wait time is less or more than 30 minutes, you'll either be directed to the alternate queue or receive a return time.

Universal's Attraction Assistance Pass - Team member assigning a ride return time

What happens if the posted wait time is more than 30 minutes?

If the posted wait time is 30 minutes or more, then the attendant will write you a return time on the pass. Once that time comes, you'll return to the attraction to ride and be directed through the alternate queue by a team member.

Can I have more than one attraction return time listed on my AAP?

No, you are only allowed one attraction return time on the pass. You have to use or forfeit your current reservation if you decide to get another one. However, if you don't need a return time because the posted wait time at an attraction is less than 30 minutes, then you can still experience that attraction without losing your return time for a different attraction. The pass is not valid for front-row seating on rides.

There may be rare exceptions to this rule, however. For example, at Universal Studios Florida, Harry Potter and the Escape from Gringotts can get long lines (over two hours at times). If you have a return time for that ride and the line is quite long, a ride attendant may allow you to obtain another return time in the meantime before you have used the original ride's return time.

Universal's Attraction Assistance Pass - Gringott's Dragon

What if the park is extremely busy and crowded and I'm always waiting for return times?

Unfortunately, this will most likely happen if you go during peak times. We recommend also purchasing a Universal Express Pass. (Psst ... we now sell discounted Universal Express Passes!) Hop over to our guide to using Universal Express Pass for more hopful information on this pass. While you're waiting for your AAP return time for one attraction, you can use the Express Pass (at those attractions that offer it). This minimizes your time waiting in line.

Keep in mind, if you're staying on-site at a premier Universal Orlando hotel (Loews Portofino Bay, Universal's Hard Rock Hotel or Loews Royal Pacific), then you'll receive Universal Express Unlimited Passes for each registered guest as part of your hotel package. Guests who stay on-site at any of the Universal Orlando resorts (all of the above, including Cabana Bay Beach Resort, Loews Sapphire Falls, Aventura Hotel, Surfside Inn and Suites and Dockside Inn and Suites) receive one hour of Early Park Admission for select attractions at Islands of Adventure, Universal Studios Florida and Universal's Volcano Bay. Undercover Tourist now offers discounts on rooms at all Universal Orlando hotels!

Universal's Attraction Assistance Pass - Velocicoaster width=

Guests who purchase a Vacation Package for Universal Studios Hollywood can enter the park up to 30 minutes early. You can check the park's early park admission status and attractions for Universal Orlando here.

You should still use Universal's Attraction Assistance Pass for those attractions that do not offer Universal Express, which includes Hagrid’s Magical Creatures Motorbike Adventure at Universal's Islands of Adventure.

What if our child uses the stroller as a wheelchair?

While you are in Guest Services to talk about AAP, be sure to have your stroller documented as a wheelchair. That will allow you to take the stroller into queues that are accessible for wheelchairs.

How long is the AAP good for?

The AAP is issued for the length of your stay in Orlando and the date it is issued at Universal Studios Hollywood. However, if you're an Annual Passholder at Universal, then the Attraction Assistance Pass can be issued for up to 14 consecutive days.

What if the Attraction Assistance Pass doesn't meet our needs?

Universal's Attraction Assistance Pass - Guest Services desk with smiling team member

The AAP should cover most needs. If it is not working for you, speak with a supervisor at Guest Relations. Discuss your needs and explain why AAP isn't working for your family. A supervisor may be able to assist you further with a Guest Assistance Pass (GAP). With GAP, you may be directed to an alternate queue for more immediate boarding (most likely the Universal Express queue) at an attraction once the pass is presented to the team member. This service is much more difficult to receive than the AAP and takes some time. However, if it is clear the AAP is not accommodating your needs, then it might be worth the time and effort to ask for assistance. If you require immediate assistance, call 407-224-4233, option 4.

Whew - we covered a lot of information in this post! If you have any questions or experiences with Universal's Attraction Assistance Pass, we'd love to hear 'em. Let us know in the comments below!

Related: Overview of Disney's Disability Access Service Card

Related: Full List of Disability Access for Disney World Attractions

Keep hopping!

Keep hopping, Leap!
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51–100 of 128 comments
Oct 8, 2019 at 3:21 p.m. Daniela Twitchen Says...

I have type 2 diabetes, can I get one of these passes and do I need a letter from my doctor

Reply
Oct 8, 2019 at 1:44 p.m. FrogBlog Says...

Hi Daniela!

Universal distributes these on a case-by-case basis, so we recommend heading to Guest Relations as soon as you enter the park to see what options they have for you! While a letter from your doctor is not legally required, it may be good to bring along if you are comfortable sharing.

Keep hopping!

Leap

Reply
Oct 4, 2019 at 3:27 p.m. Terry Says...

As a single person wit mobility issues, Universal's policy is to difficult for me to use. I was at the park yesterday and rode no rides at all as my choice to ride one of the rides was to beg one of the employees or a stranger to push me in a wheelchair. I never minded the old system where they gave me a return time, however, now I have to give a complete stranger my 'issues' before I can get a disabled pass which if they give me one still leaves me unable to ride because I must use a manual wheelchair. Hopefully, Disney does not go to this method which makes the single visitor unwelcome.

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Mar 10, 2021 at 2:27 p.m. Sarah Says...

Disney does not want or ask all of the questions Universal does! Disney is much better than universal in the sensitivities when it goes to disabilities!

Reply
Oct 1, 2019 at 8:41 p.m. PoMoMom Says...

We are visiting Disneyland and universal Hollywood between Christmas and New year's this year. I know it's the busiest possible time! My son has been diagnosed with anxiety and OCD. I know this past would be super helpful, my question is how do people know you have the pass? He is 11 years old and certainly does NOT want anybody to know about his issues. do you get a sticker or a wristband or something subtle or do you have to show the pass every time with the details on it??

We are also considering an upgrade to the front of the line pass but that pretty much doubles our cost ????. Thanks

Reply
Oct 2, 2019 at 4:04 p.m. FrogBlog Says...

Hi PoMoMom!

The Attraction Assistance Pass at Universal Studios does not have any of your personal information on it besides your name and party size. You’ll use it to get return times and nobody will ask him about his issues. When you first get the pass, you can explain why you cannot wait in a standard queue, but they do not require any personal information. There is no physical pass at Disneyland. You will talk to Guest Relations when you enter to discuss why he will have an issue with waiting in a standard queue. Then it is electronic and tied to the park ticket. After that, you will simply go to a guest relations kiosk to ask for a return time. Universal Express at Universal can help you skip lines, as sometimes the return times with AAP can be long.

Keep hopping!

Leap

Reply
Aug 20, 2019 at 12:18 p.m. Andrew Dyson Says...

There's 8 in our party visiting yet the pass seemingly only allows for 5 to accompany the pass holder- Disney have allowed all 8 of us to go together on DAS "fast pass" - will this be at the discretion of the staff at Universal

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Aug 20, 2019 at 10:18 a.m. FrogBlog Says...

Hi Andrew!

Correct - that'll be up to Universal.

Keep hopping!

Leap

Reply
Aug 17, 2019 at 7:46 p.m. Laurie Says...

Is the AAP and/or GAP able to be used for Halloween Horror Nights haunted houses?

Reply
Aug 20, 2019 at 12:35 p.m. FrogBlog Says...

Hi Laurie!

If you qualify for AAP during the day, you may qualify to use it for HHN, but definitely check with guest relations about that as they assign these on a case-by-case basis.

Keep hopping!

Leap

Reply
Aug 8, 2019 at 5:30 p.m. Joanne Says...

I asked for a AAP for my daughter who is fully fused - scoliosis !

She can not question for long periods of time ! The woman in guest services wasn’t helpful at all and told me she wld just have to hire a wheelchair and que with everyone else! Not as helpful as the Disney parks !! They couldn’t do enough !

Reply
Jun 10, 2023 at 10:16 p.m. Ethan Says...

I did not read it specifically. I'm sorry that happened. I have a brother who physically can not speak due to a brain defect and has actually been denied before. It usually does depend on the person on the booth as well. That person is most likely doing their job and I wouldn't put it past that she was probably annoyed at something...but I do think it is rude. I would have honestly recommended checking with another attendant and asking them about the same thing. It is also good to provide more details on the disease if need be, it helps a lot.

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Jun 10, 2023 at 10:13 p.m. Ethan Says...

Hi. I can not give any big specifics on this...because they will usually evaluate at the booth and it is a case-by-case basis...but scoliosis should be enough to get you one.

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Aug 2, 2019 at 1:34 p.m. Sam Chraniuk Says...

Hi my 12 year old son has ADHD and ASD. Would he be able to get an AAP if I bring the diagnosis letters?

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Aug 2, 2019 at 10:12 a.m. FrogBlog Says...

Hi Sam!

Universal assigns the passes on a case-by-case basis, so we'd recommend visiting Guest Relations when you first enter the park to see what your options are for your tadpole. While you aren't required to bring diagnosis letters, if you're comfortable sharing, they may be good to bring along.

Leap

Reply
Aug 1, 2019 at 2:42 p.m. Ed Says...

I'm at Universal as I type this, it appears they will not administer a pass for type 1 diabetes, we stood in line for 45 minutes at First Aid to find this out. I'm not sure if I needed to plead my case better or it's a hard stance but I wanted to warn diabetics who get better treatmenr at other parks. We'll see what happens when I pass out in line for Hagrid ride.

Reply
Oct 10, 2019 at 3:44 a.m. Camila Says...

The same thing happened to me! I also have type 1 diabetes and the care at disney and universal cannot be compared!

disney's guest service was extremely attentive. while in universal, they did not want to give up the pass claiming that I could go on toys with the insulin pump and every line the attendants made me lift my shirt to show the catheter and did not want to let me pass, beyond the lines and time without eating, risk of damaging the pump, an embarrassment

Reply
Jun 12, 2019 at 2:24 p.m. Vivian Says...

I will be staying at Cabana Bay and my son has Crohn's Disease does he qualify for a pass

Reply
Jun 12, 2019 at 2:28 p.m. FrogBlog Says...

Hi Vivian!

Universal issues the pass on a case by case basis, so we recommend checking with Guest Relations to see what options are available for your son.

Leap

Reply
Jun 12, 2019 at 12:23 a.m. Samantha davis Says...

Hi I am currently on a waiting list to have 2 knee replacements. I find standing very painful due to severe degenerative osteoarthritis. Will I qualify for the special pass and do I have to bring proof of this condition. Thank you

Reply
Jun 12, 2019 at 2:17 p.m. FrogBlog Says...

Hi Samantha!

Universal considers guests for the pass on a case-by-case basis. They are not legally allowed to ask for proof, but it certainly doesn't hurt to bring it along. We recommend visiting Guest Relations once you enter to see what options they have available for you.

Leap

Reply
Jun 4, 2019 at 5:25 p.m. Brenda Says...

I have ADD - a learning disability, this classed as a disabled and would i get an AAP please?

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Jul 8, 2019 at 1:54 a.m. Carol E Reese Says...

No, Attention Deficit Disorder does not entitle you to a disability ride pass.

Reply
Jun 4, 2019 at 1:49 a.m. Nellie Kellett Says...

My sister is 56 years old with Down syndrome and a weak heart

She cannot use many of the attractions. She will certainly qualify for a disability pass but can I get a discount on her admission?

Reply
Jun 4, 2019 at 8:04 a.m. FrogBlog Says...

Hi Nellie!

Unfortunately, we don't know of any disability (or caregiver) admission discounts at this time. We'll keep our eyes and ears open!

Leap

Reply
May 2, 2019 at 6:15 p.m. Elizabeth Morin Says...

Bonjour, un adolescent ayant un TSA peut-il obtenir un PAA?

Merci!

Reply
May 6, 2019 at 5:25 p.m. FrogBlog Says...

Bonjour!

C'est possible. Allez au service des invités quand vous arrivez pour expliquer votre situation.

Keep hopping!

Leap

Reply
May 1, 2019 at 7:33 p.m. Sandy Says...

I am bringing a special needs adult with moderate mental retardation. Her cognitive level is on a level of a 3-4 year old. Would this qualify for a gap?

Reply
May 1, 2019 at 4:51 p.m. FrogBlog Says...

Hi Sandy!

Universal considers each guest for AAP on a case-by-case basis, so we'd recommend visiting them as soon as you enter the park. Have a frogtastic trip!

Leap

Reply
Apr 29, 2019 at 7:32 p.m. Sharon Says...

Hi

My husband has been diagnosed with chronic myeloid leukaemia. His wish is for all the family (2 small grandchildren, 3 children, their 2 partners and myself to go to Disney world. We have booked to arrive early August. Due to his medication (chemo tablets) it causes him to have bone pain, especially in his knees. He is not able to stand for long periods of time due to the pain, he also gets nauseous at times. Would he be eligible to get a pass enabling him to bypass the queues and would he need to bring evidence of this? Thank you.

Reply
Apr 29, 2019 at 3:31 p.m. FrogBlog Says...

Hi Sharon!

Universal takes this one a case-by-case basis, but your husband is exactly whom the AAP is intended to help. They are not legally allowed to ask for any sort of medical proof, but if you're comfortable sharing, it certainly would not hurt to bring along.

Leap

Reply
Apr 18, 2019 at 10:36 p.m. Kathy Says...

My husband has PAD and neuropathy due to diabetes and can not stand for more than 15 or 20 minutes max and the only thing they offered was a wheelchair for me to push..well I can not push him in a wheelchair due to back issues...we did not renew our passes and won't be going back..will stick with Disney

Reply
Apr 16, 2019 at 7:22 a.m. Veronica Says...

I’m going with a friend that’s and amputee with a prosthetic. Will he be able to get a pass? Does he have to have written proof?

Reply
Apr 16, 2019 at 4:23 p.m. FrogBlog Says...

Hi Veronica!

Legally Universal is not required to ask for written proof, but it certainly doesn't hurt to bring along! Universal takes a case-by-case approach. Be sure to visit Guest Services when you arrive so that they can discuss your best options.

Leap

Reply
Mar 26, 2019 at 4:44 p.m. Chrissy Johnston Says...

If you get the AAP pass at Universal do you still need to purchase the Fast Pass?

Reply
Apr 10, 2019 at 12:46 p.m. FrogBlog Says...

Hi Chrissy!

This will largely depend on how crowded it is the day that you're going. If it's slated to be a busy day, we do recommend springing for the Express Pass to avoid long "return times" with the AAP pass.

Leap

Reply
Mar 18, 2019 at 2:41 p.m. Amy Says...

Hi, my child got injured playing sports and fully tore her ACL. We were actually headed to Orlando for a volleyball tournament and cant get our airfare refunded. So we decided to hang out down there and make a fun time out of it. We will have a brace on and I was wondering if she would qualify for a GAP?

Reply
Mar 18, 2019 at 5:01 p.m. FrogBlog Says...

Hi Amy!

Universal makes these decisions on a case-by-case basis. We suggest heading to Guest Services to talk with a Team Member about possible accommodations when you enter the park.

Keep hopping!

Leap

Reply
Apr 1, 2019 at 1:02 p.m. Ashley Says...

My daughter has a dislocated knee. Guest service would not issue a pass. They told us she could sit in a wheelchair in the regular line.

Reply
Feb 27, 2019 at 12:04 a.m. Rara Says...

Does anyone know how the Hogwarts Train works with a child in a wheelchair? We are headed there next month and my son has a wheelchair but it does not have the transit connections. It does not fold nicely (it is huge and only folds over at the hip area) and is 32lbs. He can walk short distances to sit but he would need his wheelchair, if we got off and walked around the other park. Is there a way to bring his chair from one park to the other, on the train? Are we set to just come back? We are planning on 4 days and have the park-to-park passes.. I just didn't want a child to want to ride a ride at the other park, really quick, and have to be denied because his brother can't walk that far..

Reply
Mar 21, 2019 at 4:58 p.m. Elizabeth Says...

They will place the wheelchair on the train (they also transport personal strollers this way too) and then have it waiting for you out on the train station when you arrive on the other side.

Reply
Feb 23, 2019 at 7:37 p.m. Jonathon Houston Says...

Can a person with type one diabetes qualify for any type of disability pass?

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Aug 3, 2019 at 10:03 p.m. Elaine Says...

We have been getting an aap pass for the past 4 years for my Daughter with type 1 we provided letters from out doctors ( they won’t read them ) this year everything has changed , they won’t entertain you and they had an answer for everything I said I explained that in the heat she’s prone to low blood sugar that makes her shake violently they said there’s medical lockers on the rides and to treat her in the queue ????‍♀️ Ridiculous i asked for a manager and they said exactly the same thing as if it was a script they had all been told . It put me off Universal altogether give me Disney any day.

Reply
Feb 27, 2019 at 9:09 a.m. FrogBlog Says...

Hi Jonathon!

Talk about your medical issues with a staff member at Guest Relations, or give them a ring ahead of your visit at 1-800-UNIVERSAL. Definitely bring your insulin and appropriate snacks so you don’t run into any issues!

Leap

Reply
Jan 23, 2019 at 7:48 p.m. Grace Gimesky Says...

Hi,

I'm still foggy on what exactly is the difference between the AAP and the GAP Passes? Reading through everything they sound identical.

Thanks.

Reply
Jan 30, 2019 at 9:05 a.m. FrogBlog Says...

Hi Grace!

It can vary based on your needs. They do seem pretty similar, and in many ways they do the same thing, but if the AAP is not meeting your needs, you can talk to the team members about further assistance. They do not give out general information about these passes in advance and will discuss a customer’s needs and come up with a plan on an individual basis.

Keep hopping!

Leap

Reply
Dec 15, 2018 at 4:55 p.m. Bianca Says...

My daughter is in wheelchair. Are there any rides that are wheelchair accessible? Or any rides we are able to carry her on? She cannot sit independently.

Reply
Dec 27, 2018 at 2:43 p.m. FrogBlog Says...

Hi Bianca,

All ride queues are accessible to manual wheelchair (except Pternandon Flyers), and many of the rides are able to accommodate manual wheelchairs. You may find this Universal Orlando Rider Safety and Accessibility Guide helpful as it spells out information by ride: https://www.universalorlando.com/webdata/k2/en/us/files/Documents/universal-orlando-riders-guide.pdf

Hoppy planning!

Mommy Frog

Reply
Dec 3, 2018 at 9:50 p.m. Helen saunders Says...

Hi. I'm coming to universal in January and usually stay at Hard Rock with the express passes. However we are trying the Saphire falls hotel this time and my husband has physical mobility and incontinence issues. If we get a pass duets disability and he does not want to go on a tide, can I go on myself with the pass as I cannot leave him for a long time?

Reply
Dec 3, 2018 at 4:54 p.m. FrogBlog Says...

Hi Helen!

This is a tricky situation. We always recommend visiting guest services upon arrival to see if any accommodations can be made for you. No medical proof is needed, but be sure to explain your situation thoroughly.

Hoppy planning!

Mommy Frog

Reply
Dec 3, 2018 at 11:31 a.m. karen Says...

I have severe arthritis of the hip and am waiting for a hip replacement and hoping to go to universal before this happens,would I be eligible for an attraction assisitance pass as cannot stand for a length of time.

Reply
Dec 3, 2018 at 8:36 a.m. FrogBlog Says...

Hi Karen!

We can't speak on behalf of Universal, but don't worry! Just stop by guest services upon arrival to see if any accommodations can be made for you :)

Hoppy planning!

Mommy Frog

Reply
Nov 12, 2018 at 4:30 p.m. Molly Says...

I am going to universal Orlando in a few weeks time, i suffer with severe scoliosis and a forward curvature of the spine, Coccydynia (tail bone issues when sitting down), tissue/muscle problems with my neck. This means i cannot stand or sit still for long without bad pain. Therefor the queues are going to be a big issue for me. Would i be eligible for an AAP?

I read on some forums that most people with mobility issues were just being told to get a wheelchair. however this is not useful for me as i can walk perfectly fine, its sitting down and standing still for long that causes the issue so sitting in a wheelchair for long would not help.

Reply
Nov 12, 2018 at 8:13 p.m. FrogBlog Says...

Hi Molly!

Since we can't speak for Universal, you may want to call them at (407) 224-4233. Each situation is handled differently at their discretion, typically by the person you would visit at guest services upon arrival.

Hoppy planning!

Mommy Frog

Reply
Sep 13, 2018 at 12:50 a.m. Jill Says...

We are heading to universal on Friday due to hurricane Florence. Evacuating from SC. My son is autistic and we’ve always gotten the disability pass from Disney or wherever. It’s our first time to universals. Carowinds in charlotte has a similar pass, it sounds like. My question is: WHERE DO WE TAKE THE AAP ONCE AT A RIDE? Generally the people working a ride are at the end of the line where the ride starts. DO WE GO THRU THE EXIT TO FIND A WORKER?

Thanks so much! This has helped me feel more calm as we plan for this evacuation!

Jill

Reply
Sep 20, 2018 at 4:40 p.m. FrogBlog Says...

Hi Jill!

This varies on a per-ride basis. We recommend asking at guest services upon arrival or nearby team members at each attraction. :)

Hoppy planning!

Mommy Frog

Reply
Aug 27, 2018 at 4:27 p.m. Marlene Hakakha Says...

After reading your information on assistance pass, I went to the relations office after getting into the park. They were AMAZING!!! I explained our challenges with no expectations and they were extremely accommodating. We had an amazing day at the park thanks to the relations office and your website! Thank you!!!!!

Reply
Aug 15, 2018 at 9:29 p.m. L Kincaid Says...

The GAP pass (aka "Gold Pass") does exist - we received it last week and it was an absolute godsend for our ASD son who is also an empath. We purchased a 4day/P2P/with EU direct from the website and got a regular AAP the minute we got there (which isn't really helpful if you have Express). Express lines are faster but you are still crowded together. (contrary to what it says on another page - ALL the rides have Express lanes) On the 3rd day (we did 1/2 days) the crowds got to be too much and we couldn't stay in any lines. I revisited Guest Services where Kyle was absolutely wonderful. He took down a lot of information and inquired with the supervisor a few times. Keep in mind - do not expect this pass unless YOU have done everything you can to accommodate yourself. We paid for the Express Passes AND tried to make due for 3 days before asking for help. I had 2 doctors notes on hand and plenty of other evidence to back up my request for additional assistance. All the park attendants were absolutely wonderful when shown the pass. It was obvious this was Universals standard practice for a "Gold Pass" and they deserve an award from ADA. This 1 day with the pass outweighed the 3 days of struggle and flipped our visit into a good experience for my son. He left feeling like a king instead of a freak (his words). If you are just trying to skip lines - shame on you. If you need to avoid crowds for documented special needs then do what we did. Pay for the Express and give it a try, if it doesn't work tell go Kyle in GS that he is our hero.

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Aug 13, 2018 at 6:06 p.m. Robert Hatcher Says...

My trip to the Orlando area for myself and my family was planned over a year ago - in May I was found to have severe heel spurs, in my left heel, that are tearing into my Achilles tendons causing pain about 75% of the time when I am walking or standing - surgery will be needed in the very near future - would I be eligible to get help from Universal?

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Aug 14, 2018 at 10:20 a.m. FrogBlog Says...

Hi Robert!

Be sure to stop by guest services on your way into the park to see if any accommodations can be made for you. Wheelchair rental is always an option as well!

Hoppy planning!

Mommy Frog

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Jul 23, 2018 at 3:11 a.m. Says...

Hi! My family is planning to visit on July 30th. I suffer from severe social anxiety and OCD and my son suffers from ADHD, Apraxia and Dyspraxia which makes it very difficult for us to wait in a line. Is there somewhere we could wait while waiting for our turn? We usually get the disability pass from Disney. Would we qualify for the pass? Thank you in advance.

Stacey

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Jul 23, 2018 at 1:45 p.m. FrogBlog Says...

Hi there!

We definitely recommend stopping by guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

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Jul 15, 2018 at 5:49 p.m. Virgil walden Says...

Can I reserve an electrical scooter in advance? I am a 100% disabled vet due to Agent Orange exposure, heart diseasr and kidney disease. I also have to have oxygen.

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Jul 17, 2018 at 5:06 p.m. FrogBlog Says...

Hi Virgil!

Electric scooters are only available to rent upon arrival. We also recommend stopping by guest services to see if any other accommodations can be made for you!

Keep hopping!

Leap

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Jul 7, 2018 at 12:37 p.m. Julie Says...

Hi

We are coming over on 25 July for 5 days staying at cabana bay hotel. My daughter has EDS and her joints are very painful. At the moment she is on crutches and wears knee braces and I'm worried she is going to struggle with standing for long periods.

Do you think she would qualify for an AAP pass ?

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Jul 9, 2018 at 9:48 a.m. FrogBlog Says...

Hi Julie!

We definitely recommend stopping by guest services upon arrival to see if any accommodations can be made for you and your daughter, and reach out to Universal Orlando customer service at 1 (407) 363-8000 in the meantime for reassurance on whether or not your daughter would qualify.

Hoppy planning!

Mommy Frog

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Jul 6, 2018 at 12:30 p.m. Greg Says...

Going to Universal Hollywood. If you have a child in a wheelchair, is there a way to board the rides while leaving the wheelchair behind to get after the ride? My child can walk short distances with a cane, so is not required to be in the wheelchair for the rides.

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Jul 6, 2018 at 8:30 a.m. FrogBlog Says...

Hi Greg!

Absolutely! First of all, be sure to visit guest services upon arrival to see if any accommodations can be made for you. Beyond that, you can definitely leave the wheelchair behind and pick it back up after the ride. Simply chat with the cast member at the entrance for guidance before hopping in line.

Hoppy planning!

Mommy Frog

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Jul 4, 2018 at 3:28 p.m. Susan Says...

My daughter and I are both type one diabetic. We are both fit and healthy but wouldn’t be able to stand in a queue without access to our insulin pens (in small cooler pouch) and hypo treatments (typically glocose tablets or sugary drink). I understand some parks allow AAP for diabetics on pump therapy but as we both use MDI (multiple daily injections) I wondered if we would still qualify? Many thanks.

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Jan 2, 2019 at 10:36 p.m. Steph Says...

Hi Susan, we have two T1's with the same issue. Going in April 2019 and worried about it tbh. How did you get on?

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Mar 6, 2019 at 9:54 p.m. Emma Says...

Same here! Going April 2019 and worried about queues, she drops quickly and has no hypo awareness. With it being Easter it will be very busy, hope it’s not too bad!

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Jul 5, 2018 at 9:54 a.m. FrogBlog Says...

Hi Susan!

We recommend visiting guest services upon arrival to see if any accommodations can be made for you.

Hoppy planning!

Mommy Frog

Reply
May 28, 2018 at 9:03 p.m. Iris C Colon Says...

My question, rather than a comment is:

What abour disable people who need an electrical chair to move around the park? Is that provided to handicap people? If so, hiw much does it cost and how do we request it?

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May 29, 2018 at 12:25 p.m. FrogBlog Says...

Hi Iris,

You can rent an ECV inside the park across from the Universal Studios Store! It costs $60 per day.

Keep hopping!

Leap

Reply
May 22, 2018 at 1:56 p.m. Marie O'Hagan Says...

Hi I am coming over to Florida for my very first time on 22/6/18. I have unfortunately broken my leg and due to have the plaster removed a few days before we fly. My mobility will still be restricted , would I be able to get a pass AAP ?

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May 22, 2018 at 9:53 a.m. FrogBlog Says...

Hi Marie,

You'll most likely be advised to rent a wheelchair! Visit Guest Relations to see what accommodations can be made.

Keep hopping!

Leap

Reply
May 14, 2018 at 2:07 a.m. Yauxier Says...

Leap is doing a good job of trying to avoid speaking for UStudios because it wouldn't be appropriate, but people are trying to read a lot into this post (wishful thinking). The AAP pass really is for Cognitive disorders, meaning that the individual is typically within the spectrum of Autism regarding symptoms. It's not about the wait times, it's about being grouped together with people in a way that literally causes physical and or mental pain and stress to the individual and or other riders that cannot be controlled. They match the current wait time and the person can wait away from the line until their turn (sometimes it's actually longer but still worth it to the cognitively impaired). That should answer half the questions right off the bat. The other pass is not impossible, but most people who require one wouldn't be at a theme park due to injuries that may occur on the rides. First, go on a day with fewer people; I cannot tell you how much this relieves the disabled body of stress and difficulty. Second, if you had a surgery within the last 2 months that prevents you for standing in line for 10 to 30 minutes (slow days are faster) you probably shouldn't go on these rides. See the logic there? Other than children who struggle with their disability and maneuvering around in a world less accommodating to them, most of these questions don't seem to fit the post. Lines are tough, but it's part of the theme park experience. I would love to see every child have the opportunity to play, despite their differences or difficulties. Stop the whining about who's worse off and who doesn't understand. Unless you're a kid; l love the kids. Any child who has difficulty standing for a long period of time due to illness should get a wheelchair, right parents?

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Sep 26, 2018 at 12:29 a.m. Alison Says...

So, adults who have serious diseases/conditions that limit their ability to walk/sit just don't deserve access if they can't afford it? Gosh, I hope people like you aren't the ones staffing the assistance stations.

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Oct 18, 2019 at 5:09 a.m. Dave Says...

No, this is not what they are saying a lot of people in this post are hoping to skip the lines if they can come up with a reason that sounds like it is impossible for one of their loved ones to not stand in line. The truth of the matter is spoken when MOST of these disabilities are remedied by having the person use a wheelchair, and when they are not, Universal MAY make an exception and when they do, it doesn’t give the person a magic ticket that allows them to go to the front of every line. If they did that, this is the opposite of being fair to everyone, so what they do is allow the disabled person and their party to wait for one ride at a time while not in line.

This person is also saying that many of the conditions that are reported are not reasonable and will be (accurately) denied by Universal Studios. In many other cases described, the injury or disability makes the line unbearable but also describes conditions that US lists as people who should not go on the attraction in the first place for safety purposes. It is not discriminatory to tell a person with a bad heart not to ride a thrill ride, it’s common sense and it’s a safety issue, so why make accommodations for that person to eliminate the queue when they are not supposed to ride the attraction in the first place.

US goes to great lengths to make their parks accessible to as many as possible and for that I’m appreciative. If you don’t feel they are accommodating enough, save your money. If US gave these disability passes to everyone who claimed to have an ingrown toenail, pretty soon everyone would claim a disability and the solution would become the problem.

People who look for any reason to cry discrimination are so annoying to rest of the world.

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Oct 18, 2018 at 6:02 p.m. AK Says...

Mobility issues will be advised to rent a wheelchair or scooter. Most lines are wheelchair accessible, so no need for a pass.

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Apr 23, 2018 at 6:36 p.m. Gayle Says...

Hello

My daughter has ADHD and struggles with crowds and has limited patience, Would she be able to get a GAP pass? She will be 14 when we come. I can bring medical letters

Thank you

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Apr 23, 2018 at 8:03 p.m. FrogBlog Says...

Hi Gayle!

We recommend hopping on over to guest services upon arrival to see if any accommodations can be made for you. Official documentation isn't required for GAP pass, but we recommend bringing it to help with the process.

Hoppy planning!

Mommy Frog

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Feb 12, 2018 at 2:59 a.m. Karen lunney Says...

Hi my sister as multilple scelorsis and is totally lmmobile and wheelchair bound are there any rides at universal that she can go on in her wheelchair

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Feb 13, 2018 at 9:39 a.m. FrogBlog Says...

Hi Karen!

You can find Universal's accessibility information for Hollywood here and Orlando here. Unfortunately, many of the intense rides at Universal are not accommodating for wheelchairs.

Hoppy planning!

Mommy Frog

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Jan 15, 2018 at 4:23 p.m. Lesley mitchell Says...

Hi, I will be bringing my three children & they all have type 1 Diabetes , they would not be able to queue for long periods of time. At any time they may have to leave a queue to be treated for ,low blood sugars ,high blood sugars ,injections or may need to be fed , I could spend my time constantly treating them & requeuing for rides

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Nov 20, 2017 at 5:42 p.m. Tom Says...

Just arrived at universal. My 18 year old daughter has muscular dystrophy and has has scoliosis surgery with a rod in her back. She has not walked since she was 9 and we were denied a pass. She is in a wheelchair for life .I️ am not sure if any wheelchair bound person would qualify unless they wanted to really push it and be a jerk. What would make any body unable to wait in lines?

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Apr 8, 2018 at 10:03 p.m. Glenna Says...

I have Anklyosing Spondilitis and am unable to stand for too long or walk for too long or sit for too long. Since it is also an auto-immune disease, being in crowds is not good for me (due to infection susceptibility) and I have to watch my exhaustion because if I over exert myself, I won't be able to do anything for the next two days. I typically need to go for a handful of hours, go home an rest, and then go back. I have an electric wheelchair, but I have to alternate how I am getting about every 20 minutes or so (if I sit too long, my joints literally get stuck)... So, while I am on a wheelchair, I can't stay there for hours on end.

Reply
Aug 2, 2017 at 10:49 a.m. Katelyn Says...

My husband has General Anxiety Disorder. Long lines really get to him. Has anyone with anxiety gotten an AAP? Thanks in advance

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Jun 10, 2017 at 9:18 p.m. Autumn Palmer Says...

Our daughter has cystic fibrosis and we do not go to amusement parks due to the fact that she can not handle heat and gets extremely dehydrated in temps that are 80*+. ( CF is a cell diseased that effects the lungs and digestive system in which thick sticky mucus builds up due to a salt imbalance.) She can often experience difficulty breathing and may also need to use the restroom frequently. We have been told by our CF clinic that Cystic Fibrosis patients due qualify for assistance passes at many parks. Do you know if you honor the request of cystic fibrosis families?

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Jun 11, 2017 at 6:28 p.m. FrogBlog Says...

Hi Autumn,

Universal has the final call who is issued a pass. We would recommend bringing a Dr.'s note explaining the need for the pass.

Keep Hopping!

Leap

Reply
Jun 5, 2017 at 7:26 p.m. De La Cruz Says...

Thank you so much for this! My husband and I are doing a late honeymoon and I've been dreading Universal day. I have moderate scoliosis and lordosis and long line waits are absolute murder on my back. Disney is never as bad because they generally have more in-park seating, plenty of dark rides with < 30 minute wait, and walking surfaces that are specially made to put less stress on your body as you walk around. When we did Universal two years ago I only made it from 9 am to about 1 pm before being in complete agony.

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Jun 2, 2017 at 1:44 p.m. Steph Says...

Hi, I know this post is from a few years ago, but I was hoping you may be able to help!

I am registered disabled, and will be on crutches when going to Florida this year. I want to attend HHN, but would not be able to go through the mazes as you are in a conga type line in the dark and have to keep moving, which I would struggle with, and would need to stop to rest, which would not be allowed in the mazes. For this reason I do not plan to go through any of the houses/mazes, but would still like to be able to attend HHN.

My question is, do they do a discounted ticket for someone who is not going to experience any of the houses/mazes, and just wants access to the park itself?

I hope you are able to help, I can find no information on line anywhere :(

Regards, Steph

Reply
Jun 2, 2017 at 1:42 p.m. FrogBlog Says...

Hi Steph,

Unfortunately, there is no HHN ticket option for those that just want to access the park but not visit any of the haunts/mazes.

Keep hopping,

Leap

Reply
May 11, 2017 at 11:02 p.m. Rita Hermansen Says...

I am confused. What is the difference between AAP and GAP? I cannot stand or walk for longer than a few minutes due to several serious medical conditions. I will be using my scooter, but I think I am seeing that I cannot wait in line with a scooter. I could get a front of line pass for myself, but cannot afford that pass for the rest of my family. Any suggestions?

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May 11, 2017 at 6:59 p.m. FrogBlog Says...

Hi Rita,

The AAP will give you and your guests an alternative queue to wait in, or you will receive a return time. With GAP, you and your party will be allowed to immediately enter the Universal Express line.

Talk with Guest Services Universal to see how you may be accommodated with your scooter. They understand how to make your family's visit great.

Keep Hopping,

Leap

Reply
Apr 23, 2017 at 6:36 p.m. Colin Says...

Would I be eligible for a pass as I have chrons disease. Quite often with this condition I need to go to the restrooms with little or no warning and would loose a space in the queue and get separated from the rest of my family

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Mar 30, 2018 at 8:54 p.m. Alejandra Says...

Hi Colin, I also have Crohn's disease and was going to ask the same question. I was curious if you were able to get a pass. I'm looking to get an annual pass but first want to know if I would be eligible for a disability pass.

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Apr 25, 2017 at 9:09 a.m. FrogBlog Says...

Hi Colin,

Universal has the final say on issuing passes. We recommend coming with a doctor's note or other documentation that would clarify why you'd need the pass.

Keep Hopping!

Leap

Reply
Apr 20, 2017 at 9:57 p.m. Kaysi Leiterman Says...

Our 13-year-old daughter has rheumatoid arthritis pretty much everywhere and was denied an AAP pass today and was told to rent a wheelchair...really? Unbelievable. She went with her school's band group, so I called Guest Services from South Carolina and they told me it is up to their own "discretion" as to who they give passes to. They would not even let me speak to a supervisor. Mind you, I emailed AHEAD of time to find out their policy, as I could not locate anything on their website. They emailed me back saying they had “various types of assistance passes available and please visit Guest Services upon arrival so that we may arrange to meet your individual requirements.” And to think, she will be at the park for THREE DAYS! So disappointed in Universal Studios Orlando!

Reply
May 2, 2017 at 7:32 p.m. Mom Says...

Are you missing the point . The passes available are for people who have cognitive disabilities. They CANNOT wait it cause distress and meltdowns .

Abusive people are gross

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Oct 29, 2018 at 6:08 p.m. Raine Says...

Really? "Abusive"? You'd think on a comment forum for the disabled, we would be at the least sympathizing with each other, not calling people "abusive" for sharing their perspective. Amazing.

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Jul 7, 2017 at 12:08 p.m. Tammyric Says...

I am recovering from total hip replacement and have severe osteoarthritis, curvature of the lower spine and am being treated for cyatica. I can only walk short distances such as to the bathroom or enter a building to be seated, but cannot stand for very long without great pain which will put me in bed for days if I try to overdo it. I must use a cane to move about everyday. If I bring a note from my Chiropractor or other physician do you think I will be eligible for the AAP? We plan to take a wheelchair because I can't walk far even with a cane. Wouldn't be doing this trip to Universal, but it is a gift for my youngest son's graduation and we want to have a fun trip before he leaves for college. Thank you!

Reply
May 14, 2018 at 2:17 a.m. Yauxier Says...

AAP is for cognitive disabilities in the autism spectrum. I think you meant the GAP. Perhaps you should reconsider riding at all, some of the rides really jerk the body around viciously.

Reply
Jul 7, 2017 at 9:34 a.m. FrogBlog Says...

Hi,

You're welcome. While the final say lies with Universal, this sounds like a good reason for an AAP to be issued.

Keep hopping!

Leap

Reply
Apr 1, 2017 at 6:36 p.m. Susan Says...

My family and I just went to Universal this week with our 12 year old daughter in her wheelchair. She is totally disabled--she cannot sit or even hold her head up on her own. She was not able to ride any ride by staying in her wheelchair, except the Carousel. She was refused entry at all other rides that stated you could remain in your wheelchair, including ET, The Cat in the Hat and Men in Black. We were told only a standard wheelchair would fit on the wheelchair accessible cars on those rides. Her wheelchair has tie downs and has never been a problem on any rides at Disney (where she has been several times in this chair). We even went on a VIP Tour and our tour guide couldn't even get her on those rides. It seems like false advertising for Universal to state you can remain in your wheelchair when you cannot.

Reply
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