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/Customer Reviews

Customer Reviews & Feedback

We love hearing from our frog fans! Undercover Tourist has grown through happy customers sharing their experience with others - so if we've made you a happy customer, please tell someone!

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Customer Feedback

Dec 30, 2003

the minor difference is not a problem and to be honest I was made aware during my telephone conversation that there would be a charge for using my credit card. Much appreciated for the prompt and informative response. I will definitely recommend the use of your organisation to any friend or colleague that may need florida attraction tickets in the future. thanks and a happy new year

Dec 30, 2003

Thanks For The Prompt Service From Yourselves When I Ordered My Tickets On 23rd Dec From Your Web Site I Expected Them To Arrive Sometime In January But Here They Are 31st Dec Fantastic Service I Will Be Recommending You To All My Friends . Many Thanks And A Happy New Year

Dec 18, 2003

Thanks for replying so quickly xxx - that's put my mind at rest. Happy Xmas!!!

Dec 18, 2003

thank you very much for the order I have recently purchased from you, it came bang on time. Excellent.

Dec 14, 2003

Dear Undercover Tourist, We have been to Florida on 7 previous occasions and never have we obtained tickets at such a good price, with so little fuss. Great service even after I made a mistake in my booking. Will be in touch next year for sure. Thanks again,

Dec 12, 2003

Many thanks for your help.

Dec 11, 2003

Good afternoon; I would like to thank you for your prompt attention. This is what I call excellent customer services on all levels. My wife and I are taking our family to Disney over Christmas and we will be pre-booking tickets for the attractions we wish to see with your company.I urge you to forward a copy of our on-going correspondence highlighting the solution to the problem as well as the elapsed time frame to your president. I recommend recognition for this.

Dec 09, 2003

Just like to say thanks again.The tickets arrived safe and sound this morning as ordered I will be recommending you to family and friends in the UK.

Dec 07, 2003

Many thanks for looking into it for me so quickly.

Dec 06, 2003

recieved my tickets today ( saturday 6th december) only ordered them on tuesday 2nd . Fantastic very fast service without a doubt the best on the net for tickets !! thanks so much.

Nov 20, 2003

Thanks Have a nice day

Nov 12, 2003

I just want to say "THANK YOU" for helping to make our Florida vacation so much fun. You have the best prices out there.

Nov 12, 2003

Thank you so much for the speedy delivery of the 5 park flex-tickets which I ordered (I received them within 4 days of placing the order online). Your service was second to none.

Nov 11, 2003

Thank you so much for getting back to me as quickly as you did.

Nov 06, 2003

The tickets arrived this morning. Thank you so much for you help

Nov 04, 2003

Thanx for your quick service I received my tickets in just a few days after ordering them.

Nov 02, 2003

And "thank you" for making it so easy!!

Nov 01, 2003


Oct 31, 2003

just a quick note to thank you for the speedy delivery of the park tickets.

Oct 30, 2003

Thanks so much for the quick response. Have a great day!!

Oct 27, 2003

Just wanted to thank you for the speedy service and excellent packaging of our Universal Tickets

Oct 27, 2003

All information received. Thanks for you time and courtesy.

Oct 23, 2003

You guys are fast! Thanks a lot!

Oct 19, 2003

Great service!! We placed the order over the web and received our ticket accurately and very promptly, less than a week. We'll be back. Thanks

Oct 08, 2003

Thank You very much!! I am truley delighted with such a prompt response. I am the supervisor of a major medical device manufacturing company and I must comment on your customer service. Excellent, 4 stars from me!!! Is there a superior that I may send a comment to and praise your superb conscientious attention? I have also recieved a new credit card number so, please do not hesitate to contact me if this information is needed. I wish I had more personnel with your caliber working at our company!!!

Oct 08, 2003

Got it...thanks! It's great to see quick service like this. I'll be sure to recommend you often.

Oct 06, 2003

Thank you very much for your remarkably quick service. I ordered the tickets Monday evening UK time and they arrived in the post on Saturday morning. Compared to some recent experiences I've had with telephone and online ordering of various goods and services it has been a pleasure to deal with you.

Oct 04, 2003

Thanks so much for our tickets for Disney, Universal and SeaWorld they arrived today and we look forward to not having to queue and pay top prices at the gates. Excellent news as we will be traveling with our toddler so the less queues the better!

Oct 02, 2003


Oct 01, 2003

I can honestly say that I've looked at about 100 sites for tickets in the past few weeks. You have the lowest prices anywhere. I have booked my flight so far and when it's time to get the park tickets, this is where I will buy them from.

Sep 30, 2003

Thanks for an excellent service. The tickets arrived safely 4 days later.

Sep 25, 2003

Thank you for the excellent service you provided in having our theme park tickets for Disney & Universal delivered within 14 days of us ordering them. We had a brilliant holiday and having the tickets before we left Manchester England helped by not having to queue to pay for them. We will be returning to Florida in 2005 (hopefully) and will be ordering our tickets from in the future, I have passed on your website to friends & family who are looking to go to Florida in the near future, once again thank you.

Sep 24, 2003

Wow, that was fast xxxxxxxxx. I look forward to receiving the tickets. If the service is as good as it has been, I will be referring a LOT of people to your company.

Sep 20, 2003

Just a note to thank-you for your prompt service I received my tickets this morning, much to the delight of my children.I will be recommending you to everyone I know

Sep 17, 2003

Thanks, I called and I placed an order that way, I like your service and I will definitely be sending more business your way.

Sep 12, 2003

Just couldn't believe it when my ticket came through the post today ,didnt expect it till 17th or 18th at the earliest will recommend you to everyone ,thanks again

Sep 11, 2003

I've purchased 2 Orlando Flex Tickets from your company. I'm very happy with the service and received the tickets in record time.

Sep 09, 2003


Sep 04, 2003

I just wanted to say thanks for the tickets and your great service. My family and I had a great time with absolutely no hassles. This was my first experience with buying tickets online and was wonderfully surprised to find out how easy it was and how honest your organization treated me. Once again, Kudos!

Sep 03, 2003

We got our tickets in 6 business days after ordering them. Even over labor day weekend they wern't delayed at all.

Sep 01, 2003

Thankyou for your quick response

Aug 29, 2003

Thanks so much for your prompt service. I ordered my tickets on a late Sunday evening and received them in the mail by Wednesday. Your price for the flex ticket was less than other sites that I had checked. On my next trip to Orlando I will be ordering tickets from you again. Having tickets before getting to the various parks was a time saver. Thanks again.

Aug 28, 2003

Thank you for the prompt delivery of our tickets, we were very impressed and will be sure to tell others.

Aug 28, 2003

I was told that you were very good and had a quick reply service but i didn,t expect you to reply so fast!!!

Aug 26, 2003

I was told that you were very good and had a quick reply service but i didn,t expect you to reply so fast!!!

Aug 25, 2003

Our trip was great! Thanks to purchasing the tickets in advance, we didn't have to wait in those long lines! Thanks again!

Aug 21, 2003

Just a quick note to thank you. i got the tickets and i am all set for our trip to Orlando. Thanks

Aug 18, 2003

Many Thanks for your help this morning ... I am VERY HAPPY to report that XXXXXXXX gave me replacement tickets for the ticket numbers you gave me. Again THANKS

Aug 18, 2003

Thank you, pleasure talking with you :-)

Aug 10, 2003

My children (and me) had a fantastic time - many thanks for your help and advice.

Aug 02, 2003

Thanks for the prompt replies. Impressive service.

Aug 01, 2003

just to say thankyou for good service we recieved the tickets on 01/08/03 which is very good so thankyou

Aug 01, 2003

I ordered my 4 park flex tickets at 3pm on July 28 and receive them the morning of the 31st. Wow, now that's prompt service. My family and I are ecstatic about going to Florida. The deals were so good that I couldn't keep them to myself. I contacted my family and informed them of these great deals and they decided to place their own order today. Undercovertourist does offer the best discount prices. I'll let you know how the trip goes. Thanks again!

Jul 31, 2003

Thanks you for your good service, I have received tickets july 22

Jul 29, 2003

Thank you for your quick reply. It has been a great help & we will be back in touch as soon as we are ready to order. Again many thanks.

Jul 28, 2003

Thanks again for the great customer service! It was a pleasure doing business with you!

Jul 28, 2003

Just a quick note to say that the tickets have arrived (Friday) Thank You

Jul 26, 2003

We received our tickets today. All seems in order. No doubt we will be doing business with you again soon.

Jul 24, 2003

I ordered my Universal tickets and received them within 5 days....brilliant work! And they were the cheapest on the web.

Jul 17, 2003

Just wanted to say how impressed I am with the excellent service I received from you after ordering Disney, Universal & Sea World tickets on line. I placed my order with you Thursday 26th June & could hardly believe it when my tickets were delivered to my home in Scotland on Monday 30th !! WHAT A SERVICE !!I have found your site really helpful in planning our trip & will definately use you again. I will also be recommending you to all my friends.Thanks again,

p.s. You should consider a feedback section to your site, as I was originally a bit sceptical about ordering, but I would like to have let others know how impressed I am. Editor - Thank you, as you can see, we listened! - :)

May 04, 2003

Thanks for the prompt reply. I have ordered the tickets

May 03, 2003

Hi There, just to say thankyou very much for processing my order so quickly - the tickets arrived on Saturday 26 April 2003 - we were just going out the door on a week's break to the country - so good timing. Anyway thanks again for your help in assisting us with choosing tickets, the professionalism and speed at which you dealt with our order and the delivery time of package. Thanks to all employees / members of your staff who dealt with my query from beginning to end - very efficient. Looking forward to our vacation and using our tickets!!!!

May 03, 2003

Just to let you know I have ordered via the website. Thank you for all your prompt replies, and I look forward to hearing from you again!

Apr 15, 2003

Just a quick note to let you know that the tickets have arrived correct and safe this morning. Many thanks for such a speedy service

Apr 07, 2003

Thank you for your professional courtesy and promptness. We would definitely recommend Undercovertourist. It's unusual that in today's world that one receive's such a quick response.

Mar 11, 2003

Thank you for your prompt reply!!

Jan 15, 2003

Thank you so much for handling this situation so professionally. If anyone I know is going to Florida, I will definately give them your company. It is a pleasure to work with such a solid company. We will use you again next time.