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/Customer Reviews

Customer Reviews & Feedback

We love hearing from our frog fans! Undercover Tourist has grown through happy customers sharing their experience with others - so if we've made you a happy customer, please tell someone!

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Customer Feedback

Nov 11, 2023

I needed to change the ticket and when I called the customer care, I got all the required help and support . Very helpful and excellent service. They know very well about how to take care of customer. Thanks a lot.

Aug 06, 2023

Just wanted to say I was really happy with the refund process, despite it being my error, it was cancelled immediately and the customer representative was really very helpful, thank you!

Aug 04, 2023

I tell everyone that's going to Disney or Universal about it.

Aug 04, 2023

You make the process to find deals easy

Aug 04, 2023

Like the money back guarantee if needed.

Aug 04, 2023

Good price, excellent and quick service and easy to deal with and get the desired item

Aug 03, 2023

Your team is always so helpful and the best prices

Aug 01, 2023

Always receive excellent friendly service and savings

Aug 01, 2023

I only buy tickets from you! You come through for me every time! I bought my daughter tickets for her first Disney trip on Undercover Tourist and last week I bought her tickets for her bachelorette party!

Aug 01, 2023

I was just helped by Rodolfo Eduardo Hernandez Galeano in cancelling and purchasing a different type of park ticket for my upcoming vacation. He explained everything perfectly and made the process very easy! Kudos to Rodolfo!

Jul 31, 2023

Great deals and huge savings when traveling from canada

Jul 26, 2023

Easy to use, great prices

Jul 21, 2023

I have recommended Undercover Tourist to others because I have experienced the best prices and great service.

Jul 20, 2023

Excellent site and service- we will definitely purchase from you for future trips

Jul 20, 2023

We have always recommended Undercover Tourist whenever we can, great service, good job.

Jul 19, 2023

Easy to use and built in deal finder based on your circumstances

Jul 17, 2023

Great service by Kiersten! Very professional , knowledgeable and prompt service!

Jul 12, 2023

We have purchased our WDW tickets from Undercover Tourist for many years and have always been 100% satisfied! They arrive by email almost immediately, and it's a seamless process to link them in My Disney Experience and start planning for our fun.

Jul 05, 2023

Easy to use, very transparent on the money aspect, and you are good with updating customers on sales and events happening.

Jun 19, 2023

I just wanted to say how helpful Eddy was in fixing a problem I had with our reservations. Disney messed up on their end, and Eddy contacted them for me and got everything corrected. Eddy gave the best customer service and was so patient and willing to go out of his way to make sure I was happy. Thanks, Eddy! Thanks, Undercover Tourist! :)

Jun 15, 2023

I will forever utilize Undercover Tourist, and a huge reason is because of their customer service. My family is planning a trip to Disneyworld in November of 2023, and from the start I was booking our plans with Undercover Tourist. Along the way, we've been adding more people to the trip which has caused us to have to cancel and rebook hotel rooms to fit everyone, and then even cancel and rebook tickets to accommodate a change in the dates we are going. From the beginning I knew I wanted to use Undercover Tourist because of their flexibility and amazing refund policies, and as you can see from my experience, plans change. However, I am absolutely astonished at how friendly, accommodating, and helpful the staff are Undercover Tourist are. I think I had to cancel and rebook orders a total of 3 times, and every time I felt awful that I had to do that since it was adding more work on Undercover Tourists end. But the staff members I spoke with never made me feel like a burden and were always so willing to help and ensure my orders were taken care of to match my change in plans. I want to give a shoutout to Cynthia who worked with me on multiple occasions to help with the refund and rebooking process. Cynthia was so helpful and would even give me tips and input on things I can do during my trip with my family to make it more enjoyable for all of us. I can't shout enough praises for Undercover Tourist! I will forever be a customer and be appreciative of how amazing their customer service team is. Thank you so much for making my trip planning (and changes) so manageable!!!

May 17, 2023

I want to say what a nice young lady Lacy is and how helpful she has been with ordering the tickets for our family trip to Disney this Christmas. Our are a family of 17 ranging in ages from 75 down to 15 months (at the time of our trip at Christmas. I have been getting tickets from Undercover Tourist for many years and wouldn't go anywhere else to purchase tickets. Thank you so much Lacy and all the other folks there for ALL your help making this dream family trip come true.

Apr 07, 2023

I have used your site several times to order tickets. It is always the most affordable and is simple with super fast delivery. You also have the best customer service! Eugene and Cheryl helped resolve a question I had. They were terrific. Thank you for your service. Sherry

Feb 24, 2023

I just want to give a shout out for Cynthia! She was able to cancel our mini van for me and was just great fun to talk to in the process. Super fun personality and great customer service! Thank you, Joyce Meyer

Feb 22, 2023

I cannot say enough good things about the wonderful customer service I received via live chat and then phone call from Keisha. Not only was she polite and helpful, she helped resolve my issue with no problems. Additionally, there had been a duplicate order placed and your company caught it, avoiding yet another issue. I have nothing but good things to say about Undercover Tourist and will definitely be using you again!

Feb 11, 2023

HI! I watched your Disney Enchantment fireworks video on Youtube and wanted to note that I really liked the audio along with the visuals of course. I can hear the crowd cheering but when Mickey was talking it sounds like he was being patched directly into your cameras audio input. How did you guys get such crisp audio? Thanks, Richard in Anaheim, CA

Jan 19, 2023

Undercover Tourist is one of my favorite sites! It is so easy to use, great prices, nice people, and superfast delivery! I have bought several tickets in the past and never had a problem! I recommend this site to everyone with a great big smile on my face! Thanks Frog HQ!

Jan 05, 2023

Eugene Edmonds in Customer Service resolved my issue really well. Pleasant customer support experience. Thank you.