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Both Disney© Resort Theme Parks

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/Customer Reviews

Customer Reviews & Feedback

We love hearing from our frog fans! Undercover Tourist has grown through happy customers sharing their experience with others - so if we've made you a happy customer, please tell someone!

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Customer Feedback

Dec 30, 2021

Thank you for the refund of our Disney tickets and car rental. It is unfortunate that Covid has caused this again but I am very greatful that we dealt with you and were able to get our money back. We usually travel to Florida every year and will buy our tickets, etc from you again in the future. Thanks Dave Watts

Dec 28, 2021

Very easy transaction and any problem at gate also fast email ticket

Dec 27, 2021

Always helpful and friendly service. You know you won't ever overpay for your tickets!

Dec 26, 2021

I always purchase my tickets from Undercover Tourist. I haven't found tickets less expensive anywhere else! The website is user friendly, and shipping is fast. LOVE UT!!!

Dec 26, 2021

Lower price and ease of purchasing tickets

Dec 25, 2021

I compare prices and always cheaper here than buying from Universal or Disney.

Dec 24, 2021

I've been to Disney/Universal 10+ times and always but my tickets through Undercover Tourist. Good prices and real tickets.

Dec 24, 2021

easy to work with/ dependable and saves money

Dec 18, 2021

Easy to use and navigate, while saves ng money!

Dec 17, 2021

You had the best price for tickets so thank you!

Dec 15, 2021

This is my second time using Undercover Tourist, and I'm very happy with your prices and service. I'm sure I'll be a repeat customer in the future!

Dec 14, 2021

Very easy to use and we like discounts!

Dec 14, 2021

Appreciate the information on the website and often have friends download your app when they are going on vacation.

Dec 13, 2021

The process of purchasing Disney tickets was super easy! and with clear instructions! I would recommend Undercover Tourist to all of my friends and family.

Dec 13, 2021

Repeat customers. Thank you for all you do!

Dec 12, 2021

Your website was very easy to navigate thru. All questions i had were covered in the faq section. The delivery time of my tickets was 1 week faster than expected.

Dec 11, 2021

When there isn't promotions for Canadian residents on Disneyland tickets, you guys are the best deal out there. Thanks!

Dec 11, 2021

The CSA was very helpful, the price were lower than Disney and my ticket and info arrived ahead of time. Very pleased

Dec 11, 2021

Great prices will keep me coming back to UndercoverTourist for future trips! Aaron was very helpful via online chat in cancelling my original hotel reservation so I could reserve with different dates.

Dec 11, 2021

Very easy to purchase online, tickets were in email immediately and able to link and reserve with no problem. I like the refundable because in this world you never know what will happen.

Dec 08, 2021

Thank you for the ease of your site. Also your customer service is great

Dec 08, 2021

Super easy and convenient ordering! Safe, secure way to purchase discounted tickets!

Dec 08, 2021

Thank you, had to cancel due to covid, refunded very quickly. Will use next time I need tickets.

Dec 08, 2021

As always this is the best place to buy Disney tickets. Always the cheapest and the service is excellent!

Dec 08, 2021

Whenever I go to any of the Orlando parks, I always use Undercover Tourist. Their deals can't be beat!

Dec 05, 2021

I made a mistake on a name on my first reservation. I contacted the help desk and was connected in a reasonable amount of time. They suggested I rebuy and they would give a refund on the original purchase. I did so and had my refund within 2 days. Very good service, and a good savings over buying the tickets directly from the park or through my travel agent.

Dec 05, 2021

Easy to buy Disney tickets for a better price.

Dec 04, 2021

Keep doing yer thing

Dec 04, 2021

Great communication, very fast mailing. Perfect transaction. Have used Undercover Tourist in the past and would definitely use them again in the future.

Dec 04, 2021

Great prices and customer service

Oct 25, 2021

the tickets to Disney are so expensive so thanks to undercover tourist I am able to save a little money. Best was when I received a 50% off car rental which is awesome

Oct 25, 2021

the tickets to Disney are so expensive so thanks to undercover tourist I am able to save a little money. Best was when I received a 50% off car rental which is awesome

Oct 25, 2021

It was easy to have tickets emailed. Entry to the park went smoothly.

Oct 13, 2021

This was a good experience. I feel like I paid a fair price and I got some advice on how to make park reservations with the tickets I purchased.

Oct 13, 2021

The process was super easy to use. Got my tickets via email and couldn't have gone any easier!

Oct 13, 2021

I tell my friends about UCT all the time.

Oct 12, 2021

It's always easy to purchase, and you all are always super helpful whenever I have questions.

Oct 11, 2021

Nice to get the discounted tickets and very easy to navigate website. Tickets were delivered promptly

Oct 07, 2021

So easy to use ty!

Oct 07, 2021

Good promos and super safe

Oct 06, 2021

I always recommend you to my friends/family as you offer some good discounts

Oct 06, 2021

Extremely reliable and great pricing! We have used your site multiple times and referred our friends with great success. Plus I'm a big fan of frogs.

Oct 06, 2021

Always a great experience.

Oct 06, 2021

LOVE Undercovertourist.com I always recommend to everyone buying theme park tix!!

Oct 06, 2021

UT is our go to for Orlando tickets. Great customer service and never any issues.

Oct 05, 2021

Easy process. Great graphics and app. Great information.

Oct 05, 2021

Your company and employees are amazing !

Oct 01, 2021

Great discount on Disney World tickets!

Oct 01, 2021

I was expecting my Disney World ticket next week and I already received them, they really do focus in customer first, thank you very much!

Sep 30, 2021

Always love Undercover Tourist! For tickets or hotels, I know I'm getting a great price from a reliable source. It's hard to know who to trust online, but you guys have never let me down! This recent purchase was no exception.

Sep 29, 2021

I wish that I would have heard of your site before I booked my Disney vacation.

Sep 29, 2021

Always excellent service

Sep 28, 2021

I just wanted to send a message of thanks. My family needed to rent two vehicles for our Florida vacation and thanks to UT, we each saved over $500 on our rental car buy purchasing through you. Other than just the fact that the rental car agencies are struggling to meet demand, the process was seamless and I will be sure to promote UT to anyone I know who is thinking about planning a Florida vacation.

Sep 28, 2021

Friendly, knowledgeable service!

Sep 27, 2021

Can I give you an 11? Your team and service are top notch! I have used UT several times and your employees are friendly and professional. You deliver what you promise and have great customer service!

Sep 26, 2021

Undercover Tourist's prices are excellent and the customer service is always prompt and efficient. There's been a lot of changes/adjustments due to COVID and Undercover Tourist handles it well.

Sep 26, 2021

Undercover Tourist, is very easy to navigate, has the best ticket prices and contains an extensive amount of information. I wouldn't plan a trip to my two favorite places, Sothern California and Orlando without it.

Sep 25, 2021

Katie has been insanely helpful with my upcoming trip!! Thank you so much!!

Sep 24, 2021

Your service and ticket purchasing was excellent.

Sep 24, 2021

Very easy and smooth transaction.

Sep 21, 2021

Nice blog, nice features (like the crowd calendar) and good ticket prices.

Sep 21, 2021

I wish I would have bought the whole package from Undercover Tourist! I've already recommended this site to a friend!

Sep 20, 2021

The customer service team was great! Really helpful. Thank you so much.

Sep 18, 2021

It was an easy online experience. Our Disney tickets arrived quickly and we're easily loaded into the my disney experience app and used to make reservations. Plus we saved a couple hundred dollars! I would definitely use them again!

Sep 17, 2021

Your service is great and it's always nice to save some money with Disney always raising prices. Fast delivery no issues I'll always use your company to buy tickets and hotel rooms

Sep 17, 2021

I have used Undercover Tourist for my last 3 trips and they are the lowest prices and best service anywhere. I tell everyone.

Sep 17, 2021

This is "BY FAR" one of the BEST companies I have every had the pleasure dealing with. They went above and beyond to help me out during a financial crisis. You rarely come across a business that truly cares for others before themselves. I will DEFINTELY book with them in the future and refer all my family and friends to them. I CANT THANK YOU ENOUGH !!! XXXX

Sep 17, 2021

Excelente service, information, the contact service its amazing.

Sep 17, 2021

You do a great job with Disney and Universal information and the prices are always the best.

Sep 17, 2021

We have recommended you to friends and they have purchased from you.

Sep 16, 2021

I love that your website is very easy to navigate and you had the best prices on Disney World tickets after comparing many websites.

Sep 15, 2021

Always quick and easy

Sep 15, 2021

Great service.

Sep 14, 2021

We have recommended you to friends and they have purchased from you.

Sep 14, 2021

I love everything about your service.

Sep 13, 2021

Always excellent service and great deals!

Sep 12, 2021

I love undercover tourist.. are easy to use and always helpful if I have any questions.

Sep 12, 2021

Great service! Amazing prices. Love the chat function & the call back feature really wonderful for valuing my time. Will be back!

Sep 12, 2021

Everything was super smooth and easy. Thank you!

Sep 11, 2021

I like the personal stories, tips, and guidance you give - so glad you can get a little piece of the pie and we can save a little at the same time!

Sep 10, 2021

Good product and even better customer service.

Sep 10, 2021

Great service. Prompt and complete. No pressure to purchase but very helpful.

Sep 09, 2021

great prices, beat the rest

Sep 09, 2021

Always outstanding customer service, everyone is extremely knowledgeable, and helpful. I appreciate your staff...FROGtastic experience.

Sep 08, 2021

Very fast delivery of physical ticket(s). Site very comprehensive and extremely easy to navigate

Sep 07, 2021

Unbelievably efficient service!

Sep 07, 2021

Great transaction great prices

Sep 06, 2021

Great discounts.

Sep 06, 2021

Real savings

Sep 04, 2021

Best price for Universal and Disney Tickets. Great customer service.

Sep 03, 2021

I required additional assistance via email and Kristin replied promptly, efficiently and very reassuring that my issue would be solved. Thank you very much for a great experience!

Aug 31, 2021

The tickets were very affordable (can't beat those prices) and you have up to 90 days to get a refund for your tickets! Definitely will be using them when I travel to California!

Aug 30, 2021

Easy to use.

Aug 30, 2021

Easy to use website that saves you money. When I has a question about my car rental they also responded quickly and were able to solve my problem all via email.

Aug 30, 2021

Easy to use website that saves you money. When I has a question about my car rental they also responded quickly and were able to solve my problem all via email.

Aug 28, 2021

I appreciate so much that they caught a mistake that I did when I ordered my Universal Studios tickets. They noticed I purchased a one day park to park but I only purchased one express pass. So they called to verify before they put the order through and I was able to change everything with them. Thank God for undercover tourist. Also when I called back to ask more questions the next agent that helped her you made sure I got a refund and processed my order.

Aug 28, 2021

User friendly website to purchase tickets

Aug 28, 2021

Ease of ordering tickets along with good prices.

Aug 27, 2021

Ordered and received email receipt with ticket numbers within 1.5hrs. This was fantastic because it allowed me to immediately make park reservations even though I didn't yet have tickets in hand. Tickets also arrived very quickly in the mail. I also spoke to their customer service team on the phone a very personable and patient along with being helpful.

Aug 26, 2021

Love this site. It's so easy to use and helpful. Saves me a few bucks but can use that towards food and more fun. Have used it for both Florida and California and wouldn't wanna use anyone else. I feel it's better then xxxx Also love that it shows potential busier days and when to plan your trip if possible

Aug 26, 2021

Quick and friendly service. Multiple options.

Aug 25, 2021

We have always received good customer service with your company.

Aug 25, 2021

Easy and comfortable to use.

Aug 24, 2021

You've always been more than helpful. Thank you!

Aug 24, 2021

You've always been more than helpful. Thank you!

Aug 23, 2021

Thanks for the help!

Aug 21, 2021

Quick and efficient

Aug 21, 2021

I would and have recommended Undercover Tourist to family and friends. Recently I was looking over my records and noticed we have been purchasing tickets from Undercover Tourist for more than 11 years.

Aug 21, 2021

Tickets were easily accessible on my phone. Very happy with how smoothly it went.

Aug 21, 2021

I found so many helpful hints. Thank you.

Aug 19, 2021

Fast and easy. We wouldn't use anyone else

Aug 17, 2021

The transaction was easy and saved me a ton of money. Thank you.

Aug 17, 2021

Undercover Tourist is my go to for tickets in Orlando!

Aug 05, 2021

Excellent and prompt service.

Aug 04, 2021

Always great prices and great service the few times I have needed to ask questions.

Aug 04, 2021

You guys know what you do well. Saving people money on theme park tickets is great. Every little bit helps when planning - and paying for - a trip to Disney!

Aug 04, 2021

been dealing with undercover for years. i highly reccomend undercover tourist for your ticket needs.

Jul 23, 2021

Always use the site to buy tickets!! Recommend to friends and family.

Jul 21, 2021

I've been using this site for planning for years! I tell everyone about you

Jul 20, 2021

Katie was very sweet and helpful... She looked into what the situation was and called me back later to tell me that everything was corrected... Awesome Froggy!!

Jun 01, 2021

Love the website and the froggie references. Plus hotels and more than just FL and CA - CO too!

May 08, 2021

just completed your survey and then went to the website; I forgot to add, love and use the crowd calendars !!

May 07, 2021

Your company has gone above and beyond to deliver the BEST customer service. Every agent I have spoken with has been so friendly and helpful!!!

Apr 18, 2021

Always great prices and great service the few times I have needed to ask questions.

Mar 23, 2021

Thank you so much for making the refund process on the trip we had to cancel so painless. Dealing with the death of my father, I’m relieved that I don’t have to hassle with cancelling a trip. We are definitely rescheduling our Disney trip and it certainly will be done through Undercover Tourist. I also truly appreciate the kind words from Katie as well on Saturday 3/20. It wasn’t just the token “sorry for your loss” reply, but a true heartfelt compassion for what we are going through. Thank you again.

Feb 24, 2021

Everybody at undercover tourist is so wonderful! The times I’ve called with questions, I’ve never had a long wait time to get through, and the person helping me has always been so kind and helpful. The prices, the promotions, and the overall process of receiving the tickets has been awesome as well. These guys really know their stuff. I highly recommend! I’ll never shop anywhere else for my park tickets. Thanks undercover tourist!

Feb 22, 2021

Kelsey, was so great to help me out. You guys have great customer service!

Feb 18, 2021

It was easy to order tickets first time customer

Feb 08, 2021

Just spoke with Kelsey. She is so kind and helpful. Very knowledgeable. I am always so pleased with the services Undercover Tourist provides.

Feb 04, 2021

You are doing a great job with Disney updates.

Jan 20, 2021

Hi! I just wanted to let you know that we just completed a trip to Disney World that we booked through Undercover Tourist and it was amazing! We have never used your company before but we were very pleased with your service! The tickets, magic bands, everything was delivered so quickly and when we saw a price change, we were able to cancel and rebook at the lower price and it was so easy! I used the chat a couple of times for questions and the representatives I spoke with were very professional and helpful! Just wanted to say thank you for the great service all around and we will definitely be booking our future trips with you! I have already been recommending your company to friends and family. Job well done! Thank you again! Sincerely, Cortney Railing

Jan 11, 2021

Good morning, I am writing to let you all know what a wonderful company you have, and the great customer service that I received from Ashlee, Katie and Loraine. Due to COVID-19 restrictions, we had to cancel our travel plans to FL very last minute. I had purchased refundable tickets, and Loraine gave me the process to return my tickets. She reassured me that I would receive a credit once the tickets were received back. I was very nervous, as the 90 day mark was fast approaching, from when I purchased the tickets through the UT website. Then to make matters more stressful, the US Postal Service had a major overrun of packages and mail, and my tickets were held up in a state of “in transit” for several weeks. Ashlee and Katie took my concerning emails and addressed them with care and understanding. Katie took multiple emails from me, and was patient and kind, and she escalated my issue to management. Within the same day my tickets were refunded. I cannot stress enough the importance of good customer service, and how each of these representatives was professional, prompt and courteous. I was referred to your website from a family member, who had purchased discount Disney tickets from you before, and I have been a customer of yours for several years now. I will continue to do business with you, and refer others to do business with you, as you have the best customer service and pricing hands down! Thank you again Katie, Ashlee and Loraine…job well done!! Happy new year!! Best regards, Kate Patton

Jan 08, 2021

My husband and I want to say thank you to this wonderful company. We were issued a refund due to covid cancellations, and it was accidentally accepted by our old bank, and closed account. Our bank could not find the misappropriated funds, and became rather unwilling to help us. This company walked through fire for us, doing whatever they could to work with their merchant services and our old bank. After four months of fighting and getting absolutely nowhere, they are paying us our refund out of their own pockets. Nate Pinchot sat on the phone with us for hours trying to find a solution, speaking with bank representatives on conference calls with us, and answered our questions in a thoughtful and kind manner even when we were beyond frustrated with the situation. Sheri Cobb replied to every email with insight, with quick responses, and when she realized this was not going to be a simple answer, assigned us to an actual person that could help us appropriately. Daniel, whom I do not know his last name, was instrumental in getting us our refund, and we are thrilled with the outcome. This company has made customers for life! And all our friends know it, too! Dealing with our old bank was a literal nightmare, it’s why we aren’t with them anymore, but having to work with you guys was like having a partner against evil. Thank you! I can’t wait to go on vacation again, with you!