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/Customer Reviews

Customer Reviews & Feedback

We love hearing from our frog fans! Undercover Tourist has grown through happy customers sharing their experience with others - so if we've made you a happy customer, please tell someone!

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Customer Feedback

Dec 29, 2022

Undercover Tourist is just great - you accepted my last-minute modification request on my Universal Studio's admission tickets. In addition to that, your representatives are all kind and quick. I'll definitely buy tickets from you in the next time! It's not only more affordable prices, but also more peace of mind.

Dec 16, 2022

Just wanted to let you know that you were indeed the cheapest option I could find for tickets. Saved me a legit $400.

Nov 30, 2022

I am amazed by the great customer service I received from undercover tourist. Katie was so kind to help me cancel a car rental and rebook it for the correct dates! Thank you so much!

Nov 29, 2022

Hello Frog Family and Team, I wanted to thank you for many years of excellent customer service and deep discount ticket sales! Our family is able to go to Discovery Cove (one of our favorites!) in February 2023 because of the fabulous deal you offered recently on tickets! I also want to thank you for reaching out to me yesterday with a phone call, offering two free movie tickets, which was part of a promotion the day after I purchased our Discovery Cove tickets. Your team went out of their way to make sure that I was a happy customer, and they succeeded! I truly appreciate all that you do so that the rest of us can have lots of fun :). Sincerely, Teresa Giorgio

Nov 04, 2022

I had booked our whole family thru undercover tourist and they are the best. Last minute I had to cancel 1 reservation and received a refund with no problem. Thank you so much!

Oct 05, 2022

As a Disney Vacation Club Member, we always check Undercover Tourist first for any tickets for our trips. We love that the cost is so much less than WDW gate prices and that Undercover Tourist is an honest and reliable company. Thank you!

Sep 25, 2022

I've used Undercover Tourist many times and every time the service is exceptional and I've never had any issues using the theme park tickets. Our most recent 2022 trip I had to cancel some tickets due to unforeseen circumstances and the response was very quick and the whole process was 100% pain free. I can say without a doubt I'll continue to buy theme park tickets from Undercover Tourist! Thank you to the entire team!

Sep 25, 2022

Very impressed with all members of your team that have helped us from booking the tickets, changing ticket dates are now (very unfortunately) refunding the tickets. Service is excellent.

Aug 31, 2022

Just got off the phone with Dawn-Marie. She went above and beyond to help me get my car rental discount with my ticket purchase. What a great, patient employee you have! I always recommend Undercover Tourist to anyone needing Orlando tickets because of your great savings but now I can also tell them of your great service. Thanks so much! Lynnette Kinney

Aug 11, 2022

I just wanted to say thank you for all the wonderful advice you provide. I found this site just trying to develop a plan for a trip to Disneyland for me and my family. I had no idea where to start or what to do. Thanks to the one day hopper plan everything was figured out for us. We visited both Disneyland and California Adventure Park on July 30 and had a wonderful day. Saved so much time and guesswork. All the tips were spot on. We enjoyed it so much we’re going back again. Thanks to all for what you do every day.

Aug 02, 2022

Hello- I hope this email finds you well. I wanted to provide some feedback on a recent interaction I had with one of your agents, Kelsey, on August 2nd. They were very responsive, extremely helpful, and polite. The customer service I have experienced in the past with Undercover Tourist has always been good, however Kelsey reconfirmed my choice to make UT my go-to place for travel. Thank you Nicole Navarrete

Jul 12, 2022

I was very impressed at the speed we received our tickets for the Very Merry Christmas Party. We live in Canada and I only ordered them yesterday and we have already received them :). The turnaround we literally 24 hours.

Jun 27, 2022

We always recommend undercover tourist to everyone. If we need tickets in Orlando for attractions we always use undercover tourists.We have never had a problem.

May 05, 2022

Thanks so much for the “speedy “ cancellation. A turtle reference for a frog family. No really that’s James H

Apr 23, 2022

Hi just wanted to thank you so much for providing us with a refund on our Disney ticket after we couldn’t get a reservation in any park for our chosen day. We did however have a fantastic time using the tickets you provided for Discovery Cove and Seaworld. You were great at refunding us when we were unable to travel in 2020 due to Covid which is why we came to you again. We hope we’ll back over to Florida from the UK again next year and will make sure we come to you again for tickets. Fabulous customer service!

Apr 22, 2022

Thanks so much for honoring your refund policy. It was so easy working with undercover tourist. Will definitely use you again.

Apr 19, 2022

I wanted to thank Undercover Tourist for being there for me when I had a family emergency and had to cancel my Disney trip the day before. UT was able to refund my Walt Disney World tickets less than 24 hours before I was supposed to use them. I received a full refund of over $3,000. The process was super easy and a stressful situation was made very easy. Thank you UT.

Mar 23, 2022

I am planning my first trip to Disney World for next fall and I have found your website so easy to use and understand! I noticed that there is an app but it's only available for iOS.Arw there plans to make an Android compatible app? I would love to use it.

Jan 26, 2022

I wanted to let you know that the woman that helped me with my revised order for Universal tickets was a superstar- she was very smart and helpful- and honestly was one of the best service calls with an actual human I have had in months. She is a TREASURE to your team! Hope you can figure out who it was and tell her that she is terrific. Thanks

Jan 20, 2022

We always use Undercover Tourist - since 2014! They have the best prices and always listed with tax. Also best customer service. We've had to cancel in the past and reschedule due to covid concerns and they were able to help out so well. Love them and highly recommended.

Jan 20, 2022

Always tell people to get tickets from Undercover tourist. Have be for years.

Jan 20, 2022

I've already referred a friend to you to purchase her Disney tickets!

Jan 20, 2022

Excellent customer service, and I appreciate the efforts taken to be sure ticket purchases are not duplicates or fraudulent.

Jan 20, 2022

Very happy with the purchase,... I'm very happy with Undercover Tourist. I've used your services several times and have recommended you to others.

Jan 20, 2022

Thank you for you service and easy process on my ticket process and use. Trustable site. I would reccomend and use again in the future. Very pleased Undercover tourist thanks

Jan 17, 2022

Hello, I just want to let you know how lucky you are to have a customer service representative Dawn Marie Juneau. She is polite and funny. She talked me through my very large order. Both online and when I called Thank God she answered. I have worked with a lot of Customer service in my years as a Purchasing agent for the VA and she is the best customer service I have ever worked with. Because of the amount of money on the credit card she had to verify everything. I was so upset when I received the email to call. She talked to me and walked me through everything. What a beautiful soul. Thank you Dawn Marie for everything. You are the BEST! My best regards Judy Quin

Jan 10, 2022

Sadly, I have just unsubscibed from yourselves, due to medical problems(old age amongst others) I would like to thank you for the great service you gave to me over the year, unfortunately Covid hit just before I booked what would have been my last trip to Orlando. Once again my sincere thanks.

Jan 03, 2022

The ticketing discounts can not be beat.

Jan 01, 2022

I love how easy it is to use your website to purchase Disney World tickets. We have told all our extended family and friends about Undercover Tourist.

Jan 01, 2022

Great customer service. Web site well done. Easy to use. Very good information. Very Nice rebate.

Jan 01, 2022

Very easy process and terrific deals.

Jan 01, 2022

Great service