Close Banner

Both Disney© Resort Theme Parks

more savings
/Customer Reviews

Customer Reviews & Feedback

We love hearing from our frog fans! Undercover Tourist has grown through happy customers sharing their experience with others - so if we've made you a happy customer, please tell someone!

Share your frogtastic feedback
Customer Feedback

Dec 22, 2008

Thank You

Dec 22, 2008

Great! Thanks, Xxxx - I just put the order through.

Dec 13, 2008

Hi! We take our ticket purchase's very seriously, partly because of the expense and mostly because of the fun that's wrapped up in each one. This is our 3rd or 4th experience with you. We absolutely love your service, guarantee, and all things the way you do your business. Thank you so much!

Dec 11, 2008

I first wanted to compliment you on your fantastic service. I ordered tickets from your website last week and received them within days. Someone called to confirm that my mailing and billing addresses are different, which I appreciate. Thank you!

Dec 08, 2008


Dec 08, 2008

OK! Thanks for your quick response!!

Nov 27, 2008

Thank you

Nov 24, 2008

Thank you so much!

Nov 17, 2008

Thank you for excellent customer service. I really appreciate it and will continue to order from your company in the future!

Nov 17, 2008

It's nice to know I have this option and just an additional reason I'll continue doing business with your company. I'll be in touch if I end up wanting to do a return. Thanks

Nov 17, 2008

WOW! That was fast! I got my ticket today Monday and I just ordered them on Friday! and it only cost me $5 to get them here that fast and you definately saved me more than that on my tickets! Thsnks so much for the help!

Nov 17, 2008


Nov 12, 2008

Thanks. my tickets arrived for disney world. going through you was very easy and convenient

Nov 11, 2008

Thanks for your help.

Nov 10, 2008

Thanks, I appreciate this. Thanks so much.

Nov 10, 2008

Thank you for your assistance!

Nov 06, 2008

Thank you very much.

Nov 04, 2008

Thank you!

Nov 04, 2008

Thank you SO much. My daughter's Dad will be home on leave from Iraq during that time ..... .Thank you again ..... I will definitely book with your company for any future vacation needs.

Nov 04, 2008

Thank you !!!! I truly appreciate it.

Nov 02, 2008

Dear UCT, Thank you so much!! You guys are such a pleasure to work with. I have already booked next year's Thanksgiving camping at DisneyWorld and I will certainly use your company to buy all of our tickets then too. I always get them through you. Have a great day and week.

Oct 30, 2008

Oh thank you!!!

Oct 30, 2008

I received my order this morning. It was a pleasure doing business with Undercover Tourist. Thank you so much!!!

Oct 30, 2008

Thanks for the quick response! I have bought several Disney World passes from UndercoverTourist and have had great customer service. I will be sure to recommend your service to others in the future. Thanks!

Oct 28, 2008

Thanks for the fast response!

Oct 14, 2008

Thank you!

Oct 11, 2008

Thank you for getting back to me. I do recommend your company to anyone planning to visit Walt Disney World.

Oct 07, 2008

With much thanks

Oct 02, 2008

Hi - Just wanted to send a thank you for the speedy service we received. I ordered our tickets on Tuesday, and they arrived in the mail Thursday. It was great to have them in hand so quickly and save so much money (we were even able to get more days at the park through your company than if we'd bought the tickets there). What a great service! We'll be recommending you to all our friends.

Sep 30, 2008

Hi, I just wanted to say thank you. I ordered my tickets Monday am and received them by priority express Tuesday am. That's great service considering we live on the other side of the continent in Canada.

Sep 29, 2008

Thank you for the prompt response.

Sep 28, 2008

many thanks

Sep 25, 2008

Hi guys, thanks for your service. I just ordered 5 MYW passes for WDW

Sep 24, 2008

Thank you for your help

Sep 19, 2008

My family had a wonderful vacation. Thank you again for helping to correct my error. Next year, we will be sure to contact you, when we are planning our trips.

Sep 18, 2008

Thank you

Sep 15, 2008

Thank you for your help!

Sep 15, 2008

Thank you for all you help in this matter. Our vacation was wonderful!!

Sep 13, 2008

Just wanted to say thanks for the tickets and to say how impressed I was with the speed we got the tickets-I ordered them on Monday and I received them on Friday and they were perfect----THANKS AGAIN

Sep 12, 2008

I 'misplaced' my family tickets (8 Adult, 1 Child) after returning from our last Disney World trip February, 2008. They were non-expiring with 4 days and 6 water park admissions remaining. I was distraught, to say the very least. Today my husband suggested that I contact you to see if you still had the ticket numbers. I called immediately and spoke with Xxxxxx, one of your representatives. She was very pleasant to talk to and took care of my problem quickly and efficiently. Within 10 minutes she had checked the files and had faxed the ticket numbers to me. I believe I thanked her ten times (or more) in my utter happiness and relief. Please give Xxxxx a big pat on the back and kudos from me. Thank you one more time.

Sep 12, 2008

Thanks for your prompt reply.

Sep 12, 2008

Dear Undercover Tourist, Again, I would like to thank you for your excellent customer service.

Sep 11, 2008

Thanks for you help, I am overwhelmed with all of this planning!

Sep 08, 2008

Thanks for all you help.

Aug 27, 2008

I appreciate it and will continue to use your service for our Disney tickets.

Aug 25, 2008

All I can say is "What a great service." This was the first time I had utilized Undercover Tourist. I will definitely recommend your service to others who maybe travelling to the Orlando area in the future. Have a great day

Aug 14, 2008

I just wanted to thank you for your prompt service. I received our Disney tickets today and the order was exactly what I ordered. I have already told some friends about your great service. I will not hesitate to contact you in the future for other tickets. Thanks again

Aug 07, 2008

You have done your company proud and I will definitely make sure that we have a great trip!!! Rest assured, we will tell anyone who wants to buy tickets for Orlando about your web site, so that they can save money and get all the tickets they need in one place. Thanks again for all your help and will drop you a line when we arrange our next trip to Florida. Very best regards

Aug 06, 2008

Thanks for your speedy responses. I now have one less thing to worry about. Regards.

Aug 06, 2008

Thank you so much for your prompt reply

Aug 05, 2008


Aug 04, 2008

Thank you that is good to know.

Aug 03, 2008

Hi, I just wanted to say Thanks for an incredible deal on our Disney park passes. Your shipping time was also amazing. I will definitely be referring people to your website. Thanks again

Aug 02, 2008

Thanks XXxx...your fast response is why I will continue to be a customer and recommend you to everyone I know.

Aug 02, 2008

I purchased my tickets at the beginning of this week. I used Undercover Tourist as the seller of the tickets. I can happily say that this was a delightful experience. Not only was I able to secure a special discount. When I had a question about splitting the sale of the tickets, the Undercover Tourist Rep was extremely helpful. To top it off, I was a little insecure that my tickets would not arrive prior to my departure to Disney World and lo and behold! The tickets arrived inside one week. This was truly a magical experience and I will use Undercover Tourist again and recommend it to my friends. Best and thank your for your continued efforts.

Aug 02, 2008

Thank you for your prompt response

Aug 02, 2008

Wow, your service is fast! Although we aren't planning another trip to Walt Disney World for several years, we wanted to beat the impending price increase by ordering our tickets a few days ago. We were surprised that we got them so quickly. I am cautious about purchasing Disney tickets over the internet. I was impressed with your return policy and how the tickets were packaged when they arrived, so I will definitely recommend you to others. Now we can't wait to go! Thank you again for your prompt service.

Jul 28, 2008

WOW!!! That was fast! Thank you so much for the prompt handling of my ticket order! I ordered on Thursday and got them in this morning's mail! So much for “snail” mail!! And yes, they are the tickets I ordered, so all is well!

Jul 21, 2008

Hi, I just received my order on Saturday July 19th. I am very impress with the fast convenient and economical service your company offers. I am a Disney Vacation Club member and I will be sure to tell others about your service. Thanks Again

Jul 11, 2008

I ordered tickets form you in 06 for use in 07. Great service good prices I was very pleased with the results.

Jul 02, 2008

Just wanted to give a quick thanks and let everyone know how great you guys were to work with. I appreciate the good service and would and have recommended you to family/friends. Again thanks for your great service.

Jul 02, 2008

Just wanted to give a quick thanks and let everyone know how great you guys were to work with. I appreciate the good service and would and have recommended you to family/friends. Again thanks for your great service.

Jul 01, 2008

Thank you so much for your assistance. I respect the kind manner in which you have helped me with this problem and understand why you are so highly regarded and recommended. I will make sure to continue recommending your services whenever guests seek to purchase tickets on their own. Again, thank you for your assistance.

Jul 01, 2008

Thanks so much for the quick response. Unfortunately, Yahoo sends a lot of my reply emails to spam. My husband can't wait to go!

Jun 29, 2008

Your site was easy to use and the delivery was extremely quick. Thank you

Jun 24, 2008

Thank You Very Much

Jun 23, 2008

Thanks for answering my questions. We will definitely be ordering our tickets via your website. Thanks, again!

Jun 17, 2008

thank you

Jun 16, 2008

We were planning our trip to Disney World and I was comparing prices from alot of places your prices were the best by far. I received the tickets quickly also. Thanks again for the service you offer. I will definitely use you again.

Jun 11, 2008

Thanks, we got our tickets today!! Thanks for the great service,

Jun 11, 2008

Hello. I just wanted to let you know I just ordered our 4 tickets. Thank You again,

Jun 09, 2008

Thanks so much!

Jun 05, 2008

We bought 4 10-day never expire, water park and more, park hopper tickets to Disneyworld and we were TRHILLED with the service AND the price! We traveled in September 07 and the tickets worked great! We've traveled to Disneyworld several times before and knew we'd go again so my advice to everyone is to buy these tickets that never expire. It's an investment but you can't beat this price! PLUS, we have seen the Disney ticket prices rise endlessly in the last 10 years so I can't stress enough what a wise investment these are if you know you'll be going back. Thanks for awesome service!

Jun 03, 2008

Thank you so much, what a great service-- if you need a testimonial let me know since this is a life saver since I was really worried that we lost all that money as well as the chance to enjoy the parks!!

May 30, 2008

I just wanted to thank you for your quick service. My wife order two tickets yesterday morning (5/29), and specified 2 business day delivery. We were both shocked and surprised when they arrived this morning around 10am! Thanks again, and we look forward to doing business with you again in the future. Also, we'll be sure to recommend you to our friends as well as The unofficial guide to Walt Disney World!

May 28, 2008

Thanks so much for the great deal. We saved about $45 on tickets for our family of four through your deal with them, which we will no doubt spend on mouse ears, mouse-eared shaped ice cream treats, and snow globes with mouse ears (they're bound to have them) on the first day of our trip. ? Thanks again!

May 28, 2008

Hi, I had to let you know how great it was buying tickets from your company! Xxxxxxx is amazing - great service, information, directions on how to use your site and checked that we had done everything correctly when I called back. I will not hesitate to use your site again and will be recommending it to everyone I talk to from now on! Thanks again,

May 22, 2008

thank you very much have a nice day i referred this site to a few friends of mine i like very much your offers :)

May 22, 2008

Thank you so much! I wanted to let you know that it is Wed. the 21st and I received my tickets in the mail today! And I'm in California - that was fast!!! Thank you for the prompt service!!!!

May 21, 2008

Thank you!!!!

May 20, 2008

I have just received my order and once again thank you for your terrific service. Thanks for your help.

May 20, 2008

Also, I just wanted to let your company know that you've got some wonderful employees - Xxxxxxx was VERY helpful! Thanks

May 20, 2008

Thanks for the info. regarding the copies, I'm glad I purchased thru your site. Thanks for the kind words.

May 19, 2008

Hello thank you so much for your help I will do that and I must tell you with all the planning I did for our trip to FL your company was by far the easy and most reliable company I worked with. I was alittle skeptical about doing something threw the internet and not knowing much about your company but the whole process was wonderful everything showed up on time and correct. I will defiantely use your company again. THanks

May 16, 2008

Thank you

May 15, 2008

I ordered 3 10 day parkhopper no expiration tickets Monday night. I received them today. WOW, what service!!! The tickets got here almost before the charge hit the credit card. Thanks a million (dreams) for the great customer service.

May 14, 2008

I wish I remembered her name but I'd like to commend your very helpful agent. She walked me through ordering my tickets on line this morning and was extremely patient and kind. She is a real asset to your company. Sincerely

May 13, 2008

Hi, Thanks for providing such a great service.

May 06, 2008

Wow!! Thanks for a quick and simple transaction. Tax included and free shipping makes your site so easy to understand. I must have checked four or five online competitors and many times had to go through several steps just to see the grand total after tax and shipping. Next time I know right where to go for the best price. Thanks,

May 05, 2008

Thank you so much for all of your time and help with my stuation. I hope to be using Undercover Tourist again soon for our next trip :) Thanks again

May 05, 2008


May 05, 2008

Bless you! I am so thankful that you were able to do this and really appreciate your quick response and helpfulness. You are a lifesaver and made my day! ? Please have a wonderful day and I will definitely recommend your company to others because of your exceptional customer service! Thanks again,

May 04, 2008

Hi, We've bought Disney tickets from your company several times and have always been quite satisfied with service, price and customer service. Thanks for everything! We recently bought 6 day Magic Your Way base tickets from you (4 days plus 2 days free). Thanks!

May 04, 2008

Hi there, thanks for the speedy reply. The tickets were received on Wednesday. Thanks again

May 02, 2008

Hi Xxxx, Thanks for the info. Im glad I asked before I bought them. I reckon I will find a hopper then. Thanks!!

Apr 30, 2008

I ordered our Disney World passes online from Undercover Tourist. I received the best price and was very excited. That took a lot of stress off my shoulders and was far more than I expected. Undercover Tickets went above and beyond and we will always recommend and use them in the future. Thanks Undercover Tourist and Lila for making our trip start off magical!!!!

Apr 27, 2008

Just wanted to say thanks! We got our Disney tickets in 4 days! I will recommend you to my friends when they go to disney!

Apr 12, 2008

I was very impressed by the price and service of Undercover Tourist. Thanks for working with XXXXXxxx. They have good reason to recommend you!

Apr 08, 2008

Thanks again!

Apr 03, 2008

Wanted to drop a quick note thanking you for a wonderful experience. Not only did we get a great deal and prompt delivery of our Disney World tickets --you helped us out immensely when we forgot the tickets at home!! After a good deal of panic we called you and a very friendly and helpful customer service person (I believe her name was Xxxxxx) reassured us that all was not lost and faxed us a copy of our tickets. It turns out Disney World is very good about helping people cancel and replace lost tickets but having the copies (and the information on what to do with them) made it very easy and impressed the Disney World gate agent. Thanks for everything--we're recommending your site to all of our friends!

Apr 03, 2008

Thank you for awesome service and exact! I ordered WDW tickets for my entire family and was a little nervous to order online. I was expecting to get them by April 11th and they were here by March 31st!! 12 days early! They are packaged nicely with clear instructions about what to do if something is not right with your order. I will definitely seek out this company again for tickets and will recommend to others! Thanks!

Apr 03, 2008


Apr 01, 2008

I have been very happy with your services and excellent prices.

Mar 31, 2008

Thanks very much for the prompt reply-that's great news. We will be definitely in contact in the next few months to purchase our tickets.

Mar 31, 2008

Thank you UndercoverTourist! We really appreciate the call from XxXxx today to make sure credit card fraud was not being used. The extra effort is greaty appreciated! Sincerely,

Mar 31, 2008

Thanks for the great service. Look forward to using you again.

Mar 29, 2008

Thanks Xxxxx! You're SO helpful!!

Mar 28, 2008

Hi Xxxx - thank you so much for your help. I have went ahead and purchased the ticket and will be awaiting your call. Thanks,

Mar 27, 2008

Thank you for getting back to me so quickly and for giving me the credit. I really appreciate it. Undercover Tourist is a great company that I will continue to use. We can't wait to get to Florida!!! Sincerely,

Mar 27, 2008

Thank you :) Have a good day,

Mar 26, 2008

Thank you so much for your help. We purchased our WDW tickets through you last year and are very impressed with your customer service ! We will highly recommend you to our family and friends.

Mar 24, 2008

So easy.. fast delivery. Thank you so much. We can't wait to go to Disney World. I will recommend you guys to all my friends and family. Again, thank you so much.

Mar 24, 2008

I just receive my 6-day park hopper in the mail (THANK YOU!). Thanks much!

Mar 23, 2008

Hi, I just wanted to THANK YOU!!! Just received the Disney tickets!! Thank goodness I heard about you! You made things so easy!!!!

Mar 17, 2008

Thank you so much I will continue to recommend your wonderful company to everyone!!!

Mar 17, 2008

Xxxx, Thank you so much!!! I will tell everyone that I know who is going to Disneyworld to use your service!! Thanks again for such a great company with great service :) Sincerely,

Mar 12, 2008

Thank you very much... we are looking forward to it!

Mar 12, 2008

Hello! I just placed an online order with you all. It was so easy. I really appreciated speaking with Xxxxxxx on the phone earlier today, and how she helped clarify the delivery options with me. As I placed the order, Thank you for all of your help thus far!!

Mar 11, 2008

Just a quick note to thank you for the awesome service that we received in purchasing our Disney World ticket through Undercover Tourist. I am so impressed at how quickly our order was processed and how quickly we received our tickets. Thank you for the great service and UNBEATABLE prices!!

Mar 11, 2008

Hi, I just sent you my order conformation. Thank you for everything. I really appreciate it. Take care,

Mar 10, 2008

Just wanted to say a BIG THANK YOU!!! I got the Disney tickets I wanted for a great price, and, after ordering express shipping, got them in only 2 days!!! You guys are great!!! I know when we go again we will definitely be using Undercover Tourist!

Feb 29, 2008

Hello, Recently I received our tickets in very good time. I understand they are tickets, not vouchers. Thanks for a great website, excellent prices, and fast delivery.

Feb 25, 2008

Hey you guys are great! I had read about you on as well as a couple of other sources and was still slightly hesitant to trust you, the deal seem to good. A 6 day pass for the cost of a 3 day pass. Right up to the point of walking in the gate there was that sligt tinge of doubt "would these tickets really work?" But they worked all was fine and haveing six days of park tickets as opposed to three or four, really changed our trip by giving the flexibilty to go to the parks for partial days and not worry about things like the weather or what have you. You guys provide a great service thanks again.

Feb 25, 2008

Hi, Wow! I got my park hopper tickets for WDW in less than a week!!! I was so thrilled to see them, Sincerely

Feb 25, 2008

A HUGE thank you to everyone for such warm and friendly service. I have never ordered tickets online before and was very apprehensive about it. Such a great deal on the tickets, and super fast delivery. I will recommend you to everyone!! Thank you a million times over! I can't wait to get to the parks!!!! Sincerely

Feb 21, 2008

Just wanted to drop a quick note to follow up on our telephone conversation earlier today. I would like to take this opportunity to thank you and your organization for speedily fulfilling my order of Disney park tickets. I placed the order on Sunday 17 February via the internet (your site made it very easy and seamless to order and receive a confirmation), and the tickets arrived today (21 Feb) via priority ample time for our planned excursion. This is the first time I have used UnderCover Tourist. The ticket ordering was easy, delivery was timely as promised, the order was processed accurately, pricing structure was competitive, and your pleasantness and customer service orientation on the phone was pleasingly welcome. Many thanks to you and your colleagues at UnderCover Tourist for your outstanding service. I will be pleased to engage your services again in future, as well as recommend your Firm to family, associates and friends. Kindest regards.

Feb 19, 2008

Hello, Just wanted to say Thank you for the great service, once again. I just ordered and received my tickets and really appreicate the great pricing along with excellent service. In the past I purchased my tickets elsewhere and never received the quick and accurate service i receive from you. I always recommend your site to everyone. Keep up the great work! Regards

Feb 15, 2008

I would just like to thank you for coming through for us during our recent February, 2008 vacation to Disney. At the gate to Animal Kingdom, our oldest daughter realized that she had "lost" her ticket. After frantically checking with security at the baggage check and going to Customer Relations, who said they could do nothing for us, we went back to the car hoping that your contact information was there. I found your number, called Customer service, who assured me that we would be helped and reassured me with a calming voice. We went back to Customer Relations and with them speaking from our phone to you, we were immediately reissued her lost ticket!! Yeah!

Feb 05, 2008

I just wanted to thank you for your incredible prices and service. We purchased a couple of WDW passes from you and not only were your prices the best (even better than our AAA), shipping was super quick. However, I really, really, really appreciate that you were able to help when I couldn't find our tickets I had put "someplace safe until our vacation." Your rep's kind voice on the phone and quick fax of the photocopies of our tickets worked perfectly when I went to guest services to get new passes issued. The even funnier part of it is that the Cast Member said to hang onto the fax, "Just incase." I joked with him that he expected us to lose them again! And then, sure enough, my mother who was traveling with us lost her ticket in MGM less than 2 hours later. I could not believe it, but your fax saved the day yet againThanks so much for your help. Kind regards

Feb 04, 2008

Dear Under Cover Tourist We could not be happier with the service that you have provided. Super fast, accurate and smooth transaction. Tickets arrived quickly, all the way to Canada. I highly recommend your service and will definitely utilize your services in the future. Thanks so much.

Jan 29, 2008

Thank you very much for your help. I'll be returning to Disney in the fall, hopefully and I will certainly be using you guys for my future trips. Your customer service has been outstanding and I will spread the word to my other Disney fans.

Jan 28, 2008

I just received my Disney World Tickets in the mail. Thank you for the fast service!

Jan 09, 2008

Thank you for all your help. I found this site and fully intend to use you in the future (as well as letting others know too. Once again, thank you for all of your help. My husband will be sooo surprised!! :)

Jan 04, 2008

Our tickets arrived this morning, 1/04, in record time. They are perfect and we thank you very much.

Jan 04, 2008

Hello, I just returned from a 6 day trip to Walt Disney World. I bought tickets through you and just wanted to tell you how happy I was with the level of customer service I received. You see, I left my tickets in NC and didn't realize it until I had driven 6 hours and was almost in Flordia! I was sooo upset, but had to wait until the next morning to talk with someone. I thought (for a split second) of turning around and going back to get them as we were supposted to be in Magic Kingdom the next day at noon. Well, I left a message (that probably sounded like I had lost my mind) and waited until the next morning. I called Xxxxxx answered the phone. She let me know that she had gotten my message and it was very simple to take care of. She found my tickets, faxed them to me where I had stopped and told me what to do. I did exactly as she said and it truely was NO BIG DEAL! I just wanted to let you know that it really made my vacation not to have to deal with such a big headache. Thanks so much and many, many thanks to Xxxxxx! Sincerely

Jan 04, 2008

Just would like to say thanks to Xxxxxx the customer service rep who assisted us in recovering our lost Disney tickets. She was professional, courteous and helpful. Great site and great customer service. I will recommend this site to my friends. Thanks,